Kevin Philpott, Head of UX & Product Design at Pie Insurance and UX evangelist, joins host James Mackey to discuss the skill sets needed for a career in UX, ideal UX team sizes, how an org becomes more sophisticated with UX over time and more!
00:21 Who is Kevin Philpott?
02:15 Pie Insurance’s scale journey
09:15 What are the skill sets needed for a career in UX
11:45 Ideal UX team sizes
15:01 What roles are needed to fill out the ideal UX team
18:31 UX scale trap
19:45 How an org becomes more sophisticated with UX over time
24:10 How to develop a UX vision
27:02 Every UX team member needs to be tied to something measurable
28:43 What metrics should UX teams track?
30:58 Challenges with Net Promoter Score (NPS)
33:35 The importance of customer journey mapping
35:40 Career development tips for people looking to move up in UX
Our host James Mackey, SecureVision CEO
Listen to our full episode list here:
Our YouTube channel:
#1 Rated Embedded Recruitment Firm on G2!
Thanks for listening!