Have you ever walked into a hotel room that made your heart sink? That's exactly what happened to me, and what followed was a customer service nightmare that laid bare the unsettling realities of discrimination in the hospitality industry. In a raw and honest recounting of my ordeal, I open up about confronting a filthy room and the stark indifference of hotel staff when I sought a remedy. It's a tale that goes beyond just a rant; it's a dissection of the deep-seated inequalities that plague our experiences as consumers.
This episode isn't just about airing grievances—it's a call to arms for dignity and equality in service. Hear how one person's simple request turned into a tug-of-war for fair treatment, juxtaposed with another's seamless refund for a bug-ridden stay. As I weave through these contrasting experiences, I underscore the power of our collective voices, especially through social media, to hold businesses to account and push for the respect all customers deserve. Join me on this journey of advocacy, and let's stand together against the shadows of discrimination that still loom over customer service.
Have you ever walked into a hotel room that made your heart sink? That's exactly what happened to me, and what followed was a customer service nightmare that laid bare the unsettling realities of discrimination in the hospitality industry. In a raw and honest recounting of my ordeal, I open up about confronting a filthy room and the stark indifference of hotel staff when I sought a remedy. It's a tale that goes beyond just a rant; it's a dissection of the deep-seated inequalities that plague our experiences as consumers.
This episode isn't just about airing grievances—it's a call to arms for dignity and equality in service. Hear how one person's simple request turned into a tug-of-war for fair treatment, juxtaposed with another's seamless refund for a bug-ridden stay. As I weave through these contrasting experiences, I underscore the power of our collective voices, especially through social media, to hold businesses to account and push for the respect all customers deserve. Join me on this journey of advocacy, and let's stand together against the shadows of discrimination that still loom over customer service.
DK:
Oh, here we go. I had technical difficulties over your technical difficulties. Hey, it is your boy, dammit. I am on here because I tell you, when we have events that happen in our life, you know, and things happen we don't really get a chance to talk about it or discuss it, but when it happens to you or it happens to someone who's close to you and everything, I think it's time to talk about this. And you see the caption bad customer service, bad customer service. No matter where you go, everybody is expected to be treated fairly and equally. But when you can clearly see that you're not being treated fairly or equally, that's a problem because, again, you want to be treated fairly or equally. So I'm gonna talk about the situation. You know me, I get to come on here, I get to have fun, I get to talk about all this stuff. So let's talk about situation.
DK:
Man, so you go to a hotel, right, and you go check in and you go to your room. You tie it as you drove a long, long, long, long way and you go to the room. In the room is messy, I'm acceptable, right? You paying your money to stay someplace that you think is clean and Satisfactory, and you get there and you look at the room is not satisfactory. So you go back downstairs. Hey, you know this room is dirty, you know. Can I get another room please? You know, no, it's just simple. Can I, can I get another room? No, the person at the front desk gets nasty with you, like no, I'm not giving you anything and I'm telling you at your night oh, and if you don't like it, don't.
DK:
Well, that's, don't stay here. Why wait a minute? Excuse me, I am paying my money to stay here. I'll pay my money to stay here and you're gonna treat me like I'm subtraction. That's a problem. But yet, wait, wait, wait and it gets better. You know you a particular ethnic group, right, and they show up, but you treat them with the utmost respect. But you treat this people over here with no respect as if they're trash and that's a problem. That's a serious, serious problem. So you don't need to work in this profession anymore. But you know Quality in that I did. You know, I would say alleged. You know at this quality in allegedly. You know this situation happened.
DK:
So my thing with this is this is a problem, and If you don't stand up to it and they just run all over top of you, then they're not trying to get your money back. But you clearly see that when someone came in, they just refunded them with no problem, say, oh, they want to never, always big bugs, and we got record. Oh no, no, we'll give you money back, but yet you don't want to do that with me for a dirty word. That is a serious, serious problem. And, yeah, we're going to make some waves with this one.
DK:
Because here's the thing we're in the age of what Video recorders, cameras, cameras see everything and when you do things like that, that's not cool, it's not cool whatsoever. And these are human beings, just like everyone else, a human, and you're treating a human badly, no matter what color they are, no matter what race they are, no matter what they believe in. You're treating them badly and that's bad and poorly on your establishment. And you know, I know it just happened, because I kind of witnessed it and I wasn't even there. But again I came on here for this whole bad customer service thing because again you're treating somebody unfairly but yet you're refunding someone else money. But you didn't want to refund these people's money and that's totally, totally sad and I really hope that they outshour for this. You know, the thing with this is that it doesn't get enough publicity, that what someone does in something little like that, everything else seems to hit, but this doesn't hit. But then when the other people got their money, they felt sorry because they wasn't getting their money back. This is truly, truly sad and when it happens, you know you don't let that stuff go by the wayside.
DK:
You have to fight them, take it all the way up, say, hey, look, what's the biggest thing we got right now. Social media, social media. Put it out there. Let them boys understand that, hey, we're not playing with you and you're not going to treat me like this. I have a right, because I paid my money to be comfortable. I have a right to be here and be comfortable in your establishment, but yet you didn't want to give me my money back. The only thing I asked for was hey, just change my room, that's it. No more, no less. You just change my room and you want to give me all kinds of problems. Oh, I'm going to call the police, we'll call them. I'm going to sit here and watch. I'll be waiting for because you're not going to treat me unfairly.
DK:
But yeah, these other people that came in here, you just go, oh yeah, I just give you what you want. They said, well, no, no, no, unacceptable, unacceptable, and you have to fight. You have to fight against things like that. Listen, it was completely uncalled for and it was completely unacceptable. Unacceptable. What that status and did to three people of color oh yeah, I'm going to say it of color. But yet the other people that came in were of the same color as the person that was serving. That was serving and he gave them everything they wanted. So that's a problem.
DK:
And don't think that we're gonna let this just roll by the wayside, cause we're gonna fight you on this one. We're gonna fight you all the way on it, and that's why I have this caption down here a bad customer service, you know. Again, you just ask for hey, this room is dirty, can we get another room? No, you didn't wanna do that. Oh, we're the problem because we're saying the room's dirty and now you wanna call the police cause I'm just asking for another room and then you just completely cancel out my reservation. That's a serious, serious problem. A serious, serious problem, and it will be addressed because, hey, I'm all for a good fight. I've been here through all football season. I took a beating with that. So this is nothing for me to fight, and I'm willing to fight it. But again, I just came on here for a quick moment.
DK:
Just talk about this bad customer service, and it shouldn't happen to anyone, no matter where you go. It shouldn't happen to anyone. Everybody should be treated with respect. Everyone should be treated with dignity and class, but we don't get that. All the time you go to certain places, they want to treat you like crap, but they don't want to treat you with the respect that you reserve. And the only thing I ask for is I paid my money, I just want to be comfortable. And now, all of a sudden, but you're going to treat someone else better than what you're treating me. And they said hey, I just love Listen. If you don't want to give me another run, just give me my money back. And then you just no, no, I'm not going to check you out. I'm going to charge you for a night. What? No, we ain't doing that.
DK:
But, like I said, I'm just jumping on here for a quick moment to just voice my opinion. Trust me, the fight is coming. We're going to fight you on this one, because that was unacceptable. No one should be treated like that and everybody should be treated fairly. Especially if I'm paying my money, I should be treated fairly. But hey, anybody to tune in. Thank you for tuning in. You can leave me some comments. I'll reach back out to you, but I will let you know how this turns out. But this was just totally, totally unacceptable. And, dave, I see you, thank you. It was totally unacceptable.
DK:
No one should be treated unfairly. If you're paying your money, if I'm paying my money, I just ask for another room, that's it, no more, no less. And you want to treat me unfair. But you have someone else come and they go to the room and they see big bugs and then they're like oh, I took a video. You just oh, hey, I was here, here's your money. But yet you give me a problem, like give me my money back. No, no, sir, no sir. You don't know me too well.
DK:
This fight, oh, this ain't it? This just beginning. You want a war. You got one, trust me. We got social media, we got everything out here. This fight is not over, it's just beginning. Like I said, unacceptable. Treat everybody the way you want to be treated. That's the only thing I ask Just treating like you want to be treated, but I'm going to jump off of here. Like I said, I just want to jump on here and talk about that for a second, but again, unacceptable, unacceptable. Just treat people the way you want to be treated. I will see y'all later.