According to a Bain Consulting study, 80% of CEO’s believe their companies deliver a superior customer experience but only 8% of their customers agree. I talk to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.
Mark Slatin is the CEO and Founder of EmpoweredCX and the Delighted Customers Podcast.
Mark launched and led the CX efforts at a multiple-award winning financial institution for both customer and employee experience.
He empowers companies to achieve sustainable growth by delighting their customers...consistently.