{"version":"1.0.0","segments":[{"speaker":"Paul Daly","startTime":0.0,"endTime":3.66,"body":"Colby Joyner I just"},{"speaker":"Paul Daly","startTime":0.0,"endTime":3.66,"body":"had to say his name like that"},{"speaker":"Paul Daly","startTime":3.66,"endTime":5.46,"body":"because I didn't know how else"},{"speaker":"Paul Daly","startTime":3.66,"endTime":5.46,"body":"to start this podcast"},{"speaker":"Unknown","startTime":12.5,"endTime":14.54,"body":"this is Auto Collabs"},{"speaker":"Michael Cirillo","startTime":15.17,"endTime":16.85,"body":"no Colby joined"},{"speaker":"Michael Cirillo","startTime":15.17,"endTime":16.85,"body":"us"},{"speaker":"Paul Daly","startTime":16.88,"endTime":20.9,"body":"he did. We haven't"},{"speaker":"Paul Daly","startTime":16.88,"endTime":20.9,"body":"started an episode off with a"},{"speaker":"Paul Daly","startTime":20.9,"endTime":21.89,"body":"bad joke yet."},{"speaker":"Kyle Mountsier","startTime":21.98,"endTime":22.91,"body":"I was two bad."},{"speaker":"Paul Daly","startTime":22.94,"endTime":29.0,"body":"It was started over."},{"speaker":"Paul Daly","startTime":22.94,"endTime":29.0,"body":"All right, Kyle, would you have"},{"speaker":"Paul Daly","startTime":29.0,"endTime":30.98,"body":"started this episode, we'll give"},{"speaker":"Paul Daly","startTime":29.0,"endTime":30.98,"body":"you a shot."},{"speaker":"Kyle Mountsier","startTime":31.01,"endTime":32.99,"body":"Well, I'll tell"},{"speaker":"Kyle Mountsier","startTime":31.01,"endTime":32.99,"body":"you this, the first time that I"},{"speaker":"Kyle Mountsier","startTime":32.99,"endTime":36.95,"body":"met, Colby was actually at"},{"speaker":"Kyle Mountsier","startTime":32.99,"endTime":36.95,"body":"Digital Dealer. And I met him in"},{"speaker":"Kyle Mountsier","startTime":36.95,"endTime":42.08,"body":"person. And he at that point was"},{"speaker":"Kyle Mountsier","startTime":36.95,"endTime":42.08,"body":"working for Alex Flores, which"},{"speaker":"Kyle Mountsier","startTime":42.08,"endTime":49.01,"body":"if you know, Alex, for us, he he"},{"speaker":"Kyle Mountsier","startTime":42.08,"endTime":49.01,"body":"is full of energy. And I watch"},{"speaker":"Kyle Mountsier","startTime":49.01,"endTime":52.25,"body":"your statement. I'm watching"},{"speaker":"Kyle Mountsier","startTime":49.01,"endTime":52.25,"body":"Colby, just manage that that"},{"speaker":"Kyle Mountsier","startTime":52.25,"endTime":56.39,"body":"energy channel channel and just"},{"speaker":"Kyle Mountsier","startTime":52.25,"endTime":56.39,"body":"like manage the heck out of and"},{"speaker":"Kyle Mountsier","startTime":56.39,"endTime":60.26,"body":"make sure that he's in the right"},{"speaker":"Kyle Mountsier","startTime":56.39,"endTime":60.26,"body":"place at the right time. And he"},{"speaker":"Kyle Mountsier","startTime":60.26,"endTime":65.12,"body":"is, like, just with expert skill"},{"speaker":"Kyle Mountsier","startTime":60.26,"endTime":65.12,"body":"and care. And, and not just"},{"speaker":"Kyle Mountsier","startTime":65.12,"endTime":69.47,"body":"that, but he was so intentional"},{"speaker":"Kyle Mountsier","startTime":65.12,"endTime":69.47,"body":"to just come up to me and be"},{"speaker":"Kyle Mountsier","startTime":69.47,"endTime":74.87,"body":"like, I know you have a podcast."},{"speaker":"Kyle Mountsier","startTime":69.47,"endTime":74.87,"body":"And I appreciate that. And I"},{"speaker":"Kyle Mountsier","startTime":74.87,"endTime":77.72,"body":"know I have a lot to learn about"},{"speaker":"Kyle Mountsier","startTime":74.87,"endTime":77.72,"body":"managing podcasts because they"},{"speaker":"Kyle Mountsier","startTime":77.72,"endTime":81.32,"body":"had started a podcast at that"},{"speaker":"Kyle Mountsier","startTime":77.72,"endTime":81.32,"body":"point. And there's never been a"},{"speaker":"Kyle Mountsier","startTime":81.32,"endTime":86.12,"body":"point where I've ever felt like"},{"speaker":"Kyle Mountsier","startTime":81.32,"endTime":86.12,"body":"Colby's like, got it down. You"},{"speaker":"Kyle Mountsier","startTime":86.12,"endTime":89.21,"body":"know, everybody else doesn't"},{"speaker":"Kyle Mountsier","startTime":86.12,"endTime":89.21,"body":"know what's up. And he's done a"},{"speaker":"Kyle Mountsier","startTime":89.21,"endTime":92.9,"body":"so much in automotive. And for"},{"speaker":"Kyle Mountsier","startTime":89.21,"endTime":92.9,"body":"him to just have this humility"},{"speaker":"Kyle Mountsier","startTime":92.9,"endTime":95.84,"body":"and like, I'm gonna approach"},{"speaker":"Kyle Mountsier","startTime":92.9,"endTime":95.84,"body":"things with, hey, that's an"},{"speaker":"Kyle Mountsier","startTime":95.84,"endTime":99.65,"body":"expert in the field. Let's"},{"speaker":"Kyle Mountsier","startTime":95.84,"endTime":99.65,"body":"follow that. Yeah. And I see"},{"speaker":"Kyle Mountsier","startTime":99.65,"endTime":101.45,"body":"that through and through him."},{"speaker":"Kyle Mountsier","startTime":99.65,"endTime":101.45,"body":"All right, that"},{"speaker":"Paul Daly","startTime":101.45,"endTime":102.59,"body":"was a better intro"},{"speaker":"Paul Daly","startTime":101.45,"endTime":102.59,"body":"than ours."},{"speaker":"Michael Cirillo","startTime":103.61,"endTime":105.86,"body":"That was much"},{"speaker":"Michael Cirillo","startTime":103.61,"endTime":105.86,"body":"more thoughtful. What I will"},{"speaker":"Michael Cirillo","startTime":105.89,"endTime":109.19,"body":"hopefully try and add to that,"},{"speaker":"Michael Cirillo","startTime":105.89,"endTime":109.19,"body":"just my own impression of Colby"},{"speaker":"Michael Cirillo","startTime":109.19,"endTime":113.18,"body":"as I've gotten to know him. He's"},{"speaker":"Michael Cirillo","startTime":109.19,"endTime":113.18,"body":"a strategic thinker. He knows"},{"speaker":"Michael Cirillo","startTime":113.18,"endTime":116.33,"body":"how to draw parallels really"},{"speaker":"Michael Cirillo","startTime":113.18,"endTime":116.33,"body":"quickly, without a doubt. But"},{"speaker":"Michael Cirillo","startTime":116.36,"endTime":120.23,"body":"it's not only like, Hey, I'm"},{"speaker":"Michael Cirillo","startTime":116.36,"endTime":120.23,"body":"willing to learn. He then goes"},{"speaker":"Michael Cirillo","startTime":120.23,"endTime":123.92,"body":"and puts in the learning to the"},{"speaker":"Michael Cirillo","startTime":120.23,"endTime":123.92,"body":"degree that you're like, did you"},{"speaker":"Michael Cirillo","startTime":124.16,"endTime":127.82,"body":"like like, like The Matrix? He's"},{"speaker":"Michael Cirillo","startTime":124.16,"endTime":127.82,"body":"like, I know kung fu. Like he"},{"speaker":"Michael Cirillo","startTime":127.82,"endTime":132.05,"body":"just so deeply because he's"},{"speaker":"Michael Cirillo","startTime":127.82,"endTime":132.05,"body":"willing to get his hands dirty."},{"speaker":"Michael Cirillo","startTime":132.32,"endTime":135.23,"body":"And so I'm excited for us to be"},{"speaker":"Michael Cirillo","startTime":132.32,"endTime":135.23,"body":"able to hang out with him and"},{"speaker":"Michael Cirillo","startTime":135.23,"endTime":138.38,"body":"learn what he's got to say here"},{"speaker":"Michael Cirillo","startTime":135.23,"endTime":138.38,"body":"on the Auto Collabs podcast."},{"speaker":"Kyle Mountsier","startTime":147.2,"endTime":149.69,"body":"All right, we"},{"speaker":"Kyle Mountsier","startTime":147.2,"endTime":149.69,"body":"are hanging out with my good"},{"speaker":"Kyle Mountsier","startTime":149.69,"endTime":155.54,"body":"friend Colby Joyner. Colby is"},{"speaker":"Kyle Mountsier","startTime":149.69,"endTime":155.54,"body":"with Konect AI and a good friend"},{"speaker":"Kyle Mountsier","startTime":155.54,"endTime":158.24,"body":"of a lot in the automotive"},{"speaker":"Kyle Mountsier","startTime":155.54,"endTime":158.24,"body":"industry. So Colby, thanks for"},{"speaker":"Kyle Mountsier","startTime":158.24,"endTime":159.35,"body":"joining us today, man."},{"speaker":"Colby Joyner","startTime":159.98,"endTime":162.32,"body":"Thank you, man."},{"speaker":"Colby Joyner","startTime":159.98,"endTime":162.32,"body":"I'm freakin stoked."},{"speaker":"Kyle Mountsier","startTime":162.95,"endTime":166.82,"body":"There you go."},{"speaker":"Kyle Mountsier","startTime":162.95,"endTime":166.82,"body":"Yeah, Colby is definitely a, an"},{"speaker":"Kyle Mountsier","startTime":167.03,"endTime":170.99,"body":"ASOTU friend, and is all around"},{"speaker":"Kyle Mountsier","startTime":167.03,"endTime":170.99,"body":"kind of everything that we're"},{"speaker":"Kyle Mountsier","startTime":170.99,"endTime":173.84,"body":"doing. We're actually just"},{"speaker":"Kyle Mountsier","startTime":170.99,"endTime":173.84,"body":"talking that, that he's tired of"},{"speaker":"Kyle Mountsier","startTime":173.84,"endTime":177.14,"body":"our voices most days because he"},{"speaker":"Kyle Mountsier","startTime":173.84,"endTime":177.14,"body":"starts his day off listening to"},{"speaker":"Kyle Mountsier","startTime":177.14,"endTime":184.25,"body":"our other podcast. No, but I"},{"speaker":"Kyle Mountsier","startTime":177.14,"endTime":184.25,"body":"want to I want to get a little"},{"speaker":"Kyle Mountsier","startTime":184.25,"endTime":188.36,"body":"bit into just where you're at"},{"speaker":"Kyle Mountsier","startTime":184.25,"endTime":188.36,"body":"what you're doing. Because a lot"},{"speaker":"Kyle Mountsier","startTime":188.36,"endTime":193.01,"body":"of people know you. You were"},{"speaker":"Kyle Mountsier","startTime":188.36,"endTime":193.01,"body":"with Alex Flores for a long time"},{"speaker":"Kyle Mountsier","startTime":193.01,"endTime":197.21,"body":"kind of in and out and back in"},{"speaker":"Kyle Mountsier","startTime":193.01,"endTime":197.21,"body":"with with his ventures kind of"},{"speaker":"Kyle Mountsier","startTime":197.21,"endTime":201.92,"body":"with the stores. They're in"},{"speaker":"Kyle Mountsier","startTime":197.21,"endTime":201.92,"body":"Austin and San Antonio, and then"},{"speaker":"Kyle Mountsier","startTime":201.92,"endTime":205.58,"body":"his new stores. And just"},{"speaker":"Kyle Mountsier","startTime":201.92,"endTime":205.58,"body":"recently, you've you've"},{"speaker":"Kyle Mountsier","startTime":205.58,"endTime":209.06,"body":"transitioned back to the"},{"speaker":"Kyle Mountsier","startTime":205.58,"endTime":209.06,"body":"industry partner side with"},{"speaker":"Kyle Mountsier","startTime":209.06,"endTime":214.34,"body":"Konect. So I guess kind of walk"},{"speaker":"Kyle Mountsier","startTime":209.06,"endTime":214.34,"body":"us through what it looks like"},{"speaker":"Kyle Mountsier","startTime":214.34,"endTime":219.14,"body":"for you to move from that dealer"},{"speaker":"Kyle Mountsier","startTime":214.34,"endTime":219.14,"body":"side and what the intention was"},{"speaker":"Kyle Mountsier","startTime":219.14,"endTime":222.86,"body":"in moving to the industry"},{"speaker":"Kyle Mountsier","startTime":219.14,"endTime":222.86,"body":"partner side again, and what you"},{"speaker":"Kyle Mountsier","startTime":222.86,"endTime":225.05,"body":"were hoping to accomplish both"},{"speaker":"Kyle Mountsier","startTime":222.86,"endTime":225.05,"body":"both there and with the"},{"speaker":"Kyle Mountsier","startTime":225.05,"endTime":225.56,"body":"industry,"},{"speaker":"Colby Joyner","startTime":226.44,"endTime":231.27,"body":"man, so yeah, so"},{"speaker":"Colby Joyner","startTime":226.44,"endTime":231.27,"body":"my main purpose of moving from"},{"speaker":"Colby Joyner","startTime":231.27,"endTime":234.99,"body":"the dealer side to being an"},{"speaker":"Colby Joyner","startTime":231.27,"endTime":234.99,"body":"industry partner really was to"},{"speaker":"Colby Joyner","startTime":234.99,"endTime":240.84,"body":"be able to attempt to effect"},{"speaker":"Colby Joyner","startTime":234.99,"endTime":240.84,"body":"change at a larger scale. Right."},{"speaker":"Colby Joyner","startTime":240.84,"endTime":244.14,"body":"So I know that if you know"},{"speaker":"Colby Joyner","startTime":240.84,"endTime":244.14,"body":"you're at a store, Kyle, you"},{"speaker":"Colby Joyner","startTime":244.14,"endTime":247.26,"body":"understand that being at a you"},{"speaker":"Colby Joyner","startTime":244.14,"endTime":247.26,"body":"know, at a store, but you know,"},{"speaker":"Colby Joyner","startTime":247.26,"endTime":249.24,"body":"when you're at a store, you can"},{"speaker":"Colby Joyner","startTime":247.26,"endTime":249.24,"body":"affect change with the in the"},{"speaker":"Colby Joyner","startTime":249.24,"endTime":254.13,"body":"store. But so much of your time"},{"speaker":"Colby Joyner","startTime":249.24,"endTime":254.13,"body":"is, is is in that store, you"},{"speaker":"Colby Joyner","startTime":254.13,"endTime":256.8,"body":"know, you're spinning your bell"},{"speaker":"Colby Joyner","startTime":254.13,"endTime":256.8,"body":"to bell, you're 12 hours a day,"},{"speaker":"Colby Joyner","startTime":256.8,"endTime":259.47,"body":"and, you know, you don't have a"},{"speaker":"Colby Joyner","startTime":256.8,"endTime":259.47,"body":"lot of time to you know, take a"},{"speaker":"Colby Joyner","startTime":259.47,"endTime":262.23,"body":"breath and have a conversation"},{"speaker":"Colby Joyner","startTime":259.47,"endTime":262.23,"body":"outside of what's going on in"},{"speaker":"Colby Joyner","startTime":262.23,"endTime":265.89,"body":"that store. So, you know, the"},{"speaker":"Colby Joyner","startTime":262.23,"endTime":265.89,"body":"change into that industry"},{"speaker":"Colby Joyner","startTime":265.89,"endTime":270.03,"body":"partnership and going on this"},{"speaker":"Colby Joyner","startTime":265.89,"endTime":270.03,"body":"side was really to attempt at"},{"speaker":"Colby Joyner","startTime":270.06,"endTime":274.29,"body":"the best that I can to try to be"},{"speaker":"Colby Joyner","startTime":270.06,"endTime":274.29,"body":"an asset to help the industry as"},{"speaker":"Colby Joyner","startTime":274.29,"endTime":278.37,"body":"a whole. Not you know, trying to"},{"speaker":"Colby Joyner","startTime":274.29,"endTime":278.37,"body":"offer whatever I can, you know,"},{"speaker":"Colby Joyner","startTime":278.91,"endTime":284.07,"body":"that was my main largest goal is"},{"speaker":"Colby Joyner","startTime":278.91,"endTime":284.07,"body":"to be able to collaborate and"},{"speaker":"Colby Joyner","startTime":284.07,"endTime":288.33,"body":"adapt and move in the direction"},{"speaker":"Colby Joyner","startTime":284.07,"endTime":288.33,"body":"that I think that we need to go"},{"speaker":"Colby Joyner","startTime":288.36,"endTime":291.6,"body":"as an industry and I wanted to"},{"speaker":"Colby Joyner","startTime":288.36,"endTime":291.6,"body":"be a part of that. And I wanted"},{"speaker":"Colby Joyner","startTime":291.6,"endTime":294.99,"body":"to offer whatever I can, you"},{"speaker":"Colby Joyner","startTime":291.6,"endTime":294.99,"body":"know, to be able to do that and"},{"speaker":"Colby Joyner","startTime":294.99,"endTime":297.72,"body":"only the best way to do that is"},{"speaker":"Colby Joyner","startTime":294.99,"endTime":297.72,"body":"on this side as an industry"},{"speaker":"Colby Joyner","startTime":297.72,"endTime":301.29,"body":"partner. You know to try to"},{"speaker":"Colby Joyner","startTime":297.72,"endTime":301.29,"body":"somewhat dated throughout the"},{"speaker":"Colby Joyner","startTime":301.47,"endTime":302.19,"body":"whole industry."},{"speaker":"Paul Daly","startTime":302.67,"endTime":305.64,"body":"Yeah. So let me ask"},{"speaker":"Paul Daly","startTime":302.67,"endTime":305.64,"body":"you a question first, because"},{"speaker":"Paul Daly","startTime":306.21,"endTime":308.88,"body":"you all know each other a little"},{"speaker":"Paul Daly","startTime":306.21,"endTime":308.88,"body":"bit better. I mean, we've we've"},{"speaker":"Paul Daly","startTime":309.06,"endTime":310.89,"body":"gotten to know each other a"},{"speaker":"Paul Daly","startTime":309.06,"endTime":310.89,"body":"little bit over this last year."},{"speaker":"Paul Daly","startTime":310.89,"endTime":314.16,"body":"But I don't know the answer to"},{"speaker":"Paul Daly","startTime":310.89,"endTime":314.16,"body":"this question. How did you get"},{"speaker":"Paul Daly","startTime":314.16,"endTime":317.01,"body":"into the auto industry? Because"},{"speaker":"Paul Daly","startTime":314.16,"endTime":317.01,"body":"I think it'd be helpful for you"},{"speaker":"Paul Daly","startTime":317.01,"endTime":320.13,"body":"to just talk about that quickly."},{"speaker":"Paul Daly","startTime":317.01,"endTime":320.13,"body":"And then I think for our"},{"speaker":"Paul Daly","startTime":320.13,"endTime":322.83,"body":"listeners, giving them the"},{"speaker":"Paul Daly","startTime":320.13,"endTime":322.83,"body":"context of the experience or"},{"speaker":"Paul Daly","startTime":322.83,"endTime":325.8,"body":"coming from like, the level that"},{"speaker":"Paul Daly","startTime":322.83,"endTime":325.8,"body":"you had your hands in the dirt"},{"speaker":"Paul Daly","startTime":325.83,"endTime":329.34,"body":"inside the dealership is really"},{"speaker":"Paul Daly","startTime":325.83,"endTime":329.34,"body":"important. Because it's easy, I"},{"speaker":"Paul Daly","startTime":329.34,"endTime":333.93,"body":"think, for people to just assume"},{"speaker":"Paul Daly","startTime":329.34,"endTime":333.93,"body":"that an industry partner like"},{"speaker":"Paul Daly","startTime":333.93,"endTime":337.59,"body":"all I just want to bring you my"},{"speaker":"Paul Daly","startTime":333.93,"endTime":337.59,"body":"angle on things. And so I want"},{"speaker":"Paul Daly","startTime":337.59,"endTime":339.24,"body":"to broaden that out a little"},{"speaker":"Paul Daly","startTime":337.59,"endTime":339.24,"body":"bit. Because I know you're,"},{"speaker":"Paul Daly","startTime":339.24,"endTime":342.0,"body":"you're kind of like, have a"},{"speaker":"Paul Daly","startTime":339.24,"endTime":342.0,"body":"really deep understanding. So"},{"speaker":"Paul Daly","startTime":342.12,"endTime":344.64,"body":"how did you get into the"},{"speaker":"Paul Daly","startTime":342.12,"endTime":344.64,"body":"industry? And then what areas"},{"speaker":"Paul Daly","startTime":344.64,"endTime":347.91,"body":"that the stores, you know, have"},{"speaker":"Paul Daly","startTime":344.64,"endTime":347.91,"body":"you experiencing?"},{"speaker":"Colby Joyner","startTime":348.5,"endTime":353.12,"body":"So, you know, I"},{"speaker":"Colby Joyner","startTime":348.5,"endTime":353.12,"body":"started selling cars, when I was"},{"speaker":"Colby Joyner","startTime":353.12,"endTime":358.61,"body":"18. And I did it for about nine"},{"speaker":"Colby Joyner","startTime":353.12,"endTime":358.61,"body":"months. And that's about as long"},{"speaker":"Colby Joyner","startTime":358.61,"endTime":362.72,"body":"as that three solid paychecks"},{"speaker":"Colby Joyner","startTime":358.61,"endTime":362.72,"body":"helped me. Because I was so bad"},{"speaker":"Colby Joyner","startTime":362.72,"endTime":367.43,"body":"at selling cars. I worked at a"},{"speaker":"Colby Joyner","startTime":362.72,"endTime":367.43,"body":"Chrysler store that no longer"},{"speaker":"Colby Joyner","startTime":367.43,"endTime":371.48,"body":"exists, but it was a Chrysler"},{"speaker":"Colby Joyner","startTime":367.43,"endTime":371.48,"body":"only store in South Austin. And,"},{"speaker":"Colby Joyner","startTime":372.14,"endTime":374.48,"body":"you know, at that time, Chrysler"},{"speaker":"Colby Joyner","startTime":372.14,"endTime":374.48,"body":"really didn't have anything was"},{"speaker":"Colby Joyner","startTime":374.48,"endTime":378.11,"body":"right when the 300 came out,"},{"speaker":"Colby Joyner","startTime":374.48,"endTime":378.11,"body":"they had the Crossfire, but then"},{"speaker":"Colby Joyner","startTime":378.11,"endTime":381.98,"body":"other than that, you're someone"},{"speaker":"Colby Joyner","startTime":378.11,"endTime":381.98,"body":"you know, Sebring, or a van, and"},{"speaker":"Colby Joyner","startTime":382.55,"endTime":385.43,"body":"the the demographic, the age"},{"speaker":"Colby Joyner","startTime":382.55,"endTime":385.43,"body":"demographic."},{"speaker":"Kyle Mountsier","startTime":386.3,"endTime":389.12,"body":"Before we keep"},{"speaker":"Kyle Mountsier","startTime":386.3,"endTime":389.12,"body":"going, can we just stop and"},{"speaker":"Kyle Mountsier","startTime":389.12,"endTime":394.01,"body":"recognize that the Crossfire was"},{"speaker":"Kyle Mountsier","startTime":389.12,"endTime":394.01,"body":"a car that like Chrysler, and"},{"speaker":"Kyle Mountsier","startTime":394.01,"endTime":397.1,"body":"Chrysler dealers had to figure"},{"speaker":"Kyle Mountsier","startTime":394.01,"endTime":397.1,"body":"out how to sell into a market."},{"speaker":"Colby Joyner","startTime":398.03,"endTime":399.56,"body":"Chrysler branded"},{"speaker":"Colby Joyner","startTime":398.03,"endTime":399.56,"body":"Mercedes"},{"speaker":"Paul Daly","startTime":401.78,"endTime":403.49,"body":"was actually one of"},{"speaker":"Paul Daly","startTime":401.78,"endTime":403.49,"body":"my favorite cars to repair"},{"speaker":"Paul Daly","startTime":403.49,"endTime":407.09,"body":"wheels on when I had my weird"},{"speaker":"Paul Daly","startTime":403.49,"endTime":407.09,"body":"wheel refinishing business. It"},{"speaker":"Paul Daly","startTime":407.09,"endTime":409.1,"body":"was so easy, and they were all"},{"speaker":"Paul Daly","startTime":407.09,"endTime":409.1,"body":"damaged. But I"},{"speaker":"Colby Joyner","startTime":410.28,"endTime":413.4,"body":"can't even I can't"},{"speaker":"Colby Joyner","startTime":410.28,"endTime":413.4,"body":"even test drive."},{"speaker":"Paul Daly","startTime":414.66,"endTime":416.28,"body":"Wheel damage, I'll"},{"speaker":"Paul Daly","startTime":414.66,"endTime":416.28,"body":"give you the look."},{"speaker":"Colby Joyner","startTime":417.66,"endTime":419.55,"body":"That's the test"},{"speaker":"Colby Joyner","startTime":417.66,"endTime":419.55,"body":"drive them because they were so"},{"speaker":"Colby Joyner","startTime":419.55,"endTime":422.34,"body":"small, I'd had to like to say,"},{"speaker":"Colby Joyner","startTime":419.55,"endTime":422.34,"body":"hey, here's the keys, go drive"},{"speaker":"Colby Joyner","startTime":422.34,"endTime":426.0,"body":"it because I couldn't even get"},{"speaker":"Colby Joyner","startTime":422.34,"endTime":426.0,"body":"into the car. It's horrible."},{"speaker":"Colby Joyner","startTime":427.2,"endTime":429.72,"body":"Yeah, no, I mean, but the age"},{"speaker":"Colby Joyner","startTime":427.2,"endTime":429.72,"body":"demographic that was coming in"},{"speaker":"Colby Joyner","startTime":429.72,"endTime":434.76,"body":"and purchasing the vehicles at a"},{"speaker":"Colby Joyner","startTime":429.72,"endTime":434.76,"body":"Chrysler only store. They would"},{"speaker":"Colby Joyner","startTime":434.76,"endTime":437.94,"body":"look at me like, What is this"},{"speaker":"Colby Joyner","startTime":434.76,"endTime":437.94,"body":"kid trying to sell me something"},{"speaker":"Colby Joyner","startTime":437.94,"endTime":440.94,"body":"trying to negotiate and tell me"},{"speaker":"Colby Joyner","startTime":437.94,"endTime":440.94,"body":"that this is the best payment?"},{"speaker":"Colby Joyner","startTime":440.94,"endTime":443.64,"body":"And this is the best term? And"},{"speaker":"Colby Joyner","startTime":440.94,"endTime":443.64,"body":"it just it didn't go well."},{"speaker":"Colby Joyner","startTime":443.82,"endTime":447.15,"body":"Right? It didn't go well at all."},{"speaker":"Colby Joyner","startTime":443.82,"endTime":447.15,"body":"So I was like, okay, yeah, so my"},{"speaker":"Colby Joyner","startTime":447.15,"endTime":449.28,"body":"only plan B was join the"},{"speaker":"Colby Joyner","startTime":447.15,"endTime":449.28,"body":"military. So I didn't join the"},{"speaker":"Colby Joyner","startTime":449.28,"endTime":451.71,"body":"military, when in military and"},{"speaker":"Colby Joyner","startTime":449.28,"endTime":451.71,"body":"did all that got out of the"},{"speaker":"Colby Joyner","startTime":451.71,"endTime":457.26,"body":"military was a metro Air Force."},{"speaker":"Colby Joyner","startTime":451.71,"endTime":457.26,"body":"I was an air traffic controller"},{"speaker":"Colby Joyner","startTime":457.26,"endTime":462.81,"body":"in the Air Force. Um, so got out"},{"speaker":"Colby Joyner","startTime":457.26,"endTime":462.81,"body":"of the military became a medic,"},{"speaker":"Colby Joyner","startTime":463.5,"endTime":469.59,"body":"quickly got hurt, blew my back"},{"speaker":"Colby Joyner","startTime":463.5,"endTime":469.59,"body":"out as a medic. And then people"},{"speaker":"Colby Joyner","startTime":469.59,"endTime":471.9,"body":"typically make fun of me, and"},{"speaker":"Colby Joyner","startTime":469.59,"endTime":471.9,"body":"it's okay. But I ended up"},{"speaker":"Colby Joyner","startTime":471.9,"endTime":475.68,"body":"becoming a massage therapist. So"},{"speaker":"Colby Joyner","startTime":471.9,"endTime":475.68,"body":"I became a massage therapist."},{"speaker":"Colby Joyner","startTime":475.68,"endTime":477.66,"body":"And I did that for several"},{"speaker":"Colby Joyner","startTime":475.68,"endTime":477.66,"body":"years. And all these things"},{"speaker":"Colby Joyner","startTime":477.66,"endTime":482.4,"body":"actually tracked but keep going."},{"speaker":"Colby Joyner","startTime":477.66,"endTime":482.4,"body":"No, I actually utilize so it's a"},{"speaker":"Colby Joyner","startTime":482.4,"endTime":485.79,"body":"learning experience across the"},{"speaker":"Colby Joyner","startTime":482.4,"endTime":485.79,"body":"board, right, but became a"},{"speaker":"Colby Joyner","startTime":485.79,"endTime":489.6,"body":"massage therapist, and became an"},{"speaker":"Colby Joyner","startTime":485.79,"endTime":489.6,"body":"instructor and advanced"},{"speaker":"Colby Joyner","startTime":489.6,"endTime":491.64,"body":"neuromuscular therapist and"},{"speaker":"Colby Joyner","startTime":489.6,"endTime":491.64,"body":"started working on sports"},{"speaker":"Colby Joyner","startTime":491.64,"endTime":494.19,"body":"players and stuff, but still at"},{"speaker":"Colby Joyner","startTime":491.64,"endTime":494.19,"body":"that point, you know, with a"},{"speaker":"Colby Joyner","startTime":494.19,"endTime":497.22,"body":"family, you know, kids and"},{"speaker":"Colby Joyner","startTime":494.19,"endTime":497.22,"body":"everything, wasn't making any"},{"speaker":"Colby Joyner","startTime":497.22,"endTime":500.52,"body":"money. You know, I was not,"},{"speaker":"Colby Joyner","startTime":497.22,"endTime":500.52,"body":"there's no way I could make 100"},{"speaker":"Colby Joyner","startTime":500.52,"endTime":502.62,"body":"grand, there's no way that I can"},{"speaker":"Colby Joyner","startTime":500.52,"endTime":502.62,"body":"make anything that was"},{"speaker":"Colby Joyner","startTime":502.62,"endTime":505.71,"body":"sustainable. And so I told my"},{"speaker":"Colby Joyner","startTime":502.62,"endTime":505.71,"body":"wife one day, I said, Hey, I'm"},{"speaker":"Colby Joyner","startTime":505.77,"endTime":510.48,"body":"gonna sell cars. So I just"},{"speaker":"Colby Joyner","startTime":505.77,"endTime":510.48,"body":"started selling cars. And then"},{"speaker":"Colby Joyner","startTime":510.51,"endTime":512.79,"body":"that's kind of led led me to"},{"speaker":"Colby Joyner","startTime":510.51,"endTime":512.79,"body":"here."},{"speaker":"Paul Daly","startTime":513.09,"endTime":515.19,"body":"What changed? What"},{"speaker":"Paul Daly","startTime":513.09,"endTime":515.19,"body":"changed between the starting to"},{"speaker":"Paul Daly","startTime":515.19,"endTime":519.33,"body":"sell cars the second time? I"},{"speaker":"Paul Daly","startTime":515.19,"endTime":519.33,"body":"mean, aside from a whole life of"},{"speaker":"Paul Daly","startTime":519.33,"endTime":521.52,"body":"experience, yes. And you're"},{"speaker":"Paul Daly","startTime":519.33,"endTime":521.52,"body":"traveling, and really it was"},{"speaker":"Paul Daly","startTime":521.52,"endTime":524.13,"body":"medic, right? At a massage"},{"speaker":"Paul Daly","startTime":521.52,"endTime":524.13,"body":"therapist, Senate instructor,"},{"speaker":"Paul Daly","startTime":524.13,"endTime":526.41,"body":"aside from all that life"},{"speaker":"Paul Daly","startTime":524.13,"endTime":526.41,"body":"experience, like, what was"},{"speaker":"Paul Daly","startTime":526.41,"endTime":528.69,"body":"different in your mind that made"},{"speaker":"Paul Daly","startTime":526.41,"endTime":528.69,"body":"you successful at it the second"},{"speaker":"Paul Daly","startTime":528.69,"endTime":529.29,"body":"time around?"},{"speaker":"Colby Joyner","startTime":530.64,"endTime":534.42,"body":"When I was 18, I"},{"speaker":"Colby Joyner","startTime":530.64,"endTime":534.42,"body":"didn't have I didn't understand"},{"speaker":"Colby Joyner","startTime":534.42,"endTime":539.22,"body":"consequences. And so if I didn't"},{"speaker":"Colby Joyner","startTime":534.42,"endTime":539.22,"body":"try hard, I didn't understand"},{"speaker":"Colby Joyner","startTime":539.22,"endTime":542.64,"body":"that I wasn't gonna get paid."},{"speaker":"Colby Joyner","startTime":539.22,"endTime":542.64,"body":"Gotcha. And, and so going into"},{"speaker":"Colby Joyner","startTime":542.64,"endTime":542.79,"body":"it,"},{"speaker":"Paul Daly","startTime":543.569,"endTime":544.379,"body":"right. Yeah."},{"speaker":"Colby Joyner","startTime":545.67,"endTime":549.81,"body":"Right. No, yeah."},{"speaker":"Colby Joyner","startTime":545.67,"endTime":549.81,"body":"No, no way that I could fail. I"},{"speaker":"Colby Joyner","startTime":549.81,"endTime":552.48,"body":"had to figure it out and get it"},{"speaker":"Colby Joyner","startTime":549.81,"endTime":552.48,"body":"done. So"},{"speaker":"Paul Daly","startTime":552.0,"endTime":555.6,"body":"so I just give us"},{"speaker":"Paul Daly","startTime":552.0,"endTime":555.6,"body":"like the give us the two minute"},{"speaker":"Paul Daly","startTime":555.66,"endTime":559.32,"body":"from when you went back to start"},{"speaker":"Paul Daly","startTime":555.66,"endTime":559.32,"body":"selling cars to when you decided"},{"speaker":"Paul Daly","startTime":559.32,"endTime":562.38,"body":"to join Konect, give it what"},{"speaker":"Paul Daly","startTime":559.32,"endTime":562.38,"body":"happened in that gap"},{"speaker":"Colby Joyner","startTime":562.829,"endTime":566.939,"body":"So sold cars, I"},{"speaker":"Colby Joyner","startTime":562.829,"endTime":566.939,"body":"was only on the floor, selling"},{"speaker":"Colby Joyner","startTime":566.939,"endTime":574.289,"body":"cars for nine or 10 months, and"},{"speaker":"Colby Joyner","startTime":566.939,"endTime":574.289,"body":"then ended up meeting Alex and"},{"speaker":"Colby Joyner","startTime":574.319,"endTime":578.549,"body":"went to was an internet manager"},{"speaker":"Colby Joyner","startTime":574.319,"endTime":578.549,"body":"over at Capitol like within nine"},{"speaker":"Colby Joyner","startTime":578.549,"endTime":582.119,"body":"or 10 months of me starting to"},{"speaker":"Colby Joyner","startTime":578.549,"endTime":582.119,"body":"sell cars, left him came back to"},{"speaker":"Colby Joyner","startTime":582.119,"endTime":587.519,"body":"my original store as an Internet"},{"speaker":"Colby Joyner","startTime":582.119,"endTime":587.519,"body":"director, and then left that"},{"speaker":"Colby Joyner","startTime":587.519,"endTime":591.539,"body":"store went back to Alex as a"},{"speaker":"Colby Joyner","startTime":587.519,"endTime":591.539,"body":"marketing director. And then"},{"speaker":"Colby Joyner","startTime":592.019,"endTime":595.379,"body":"left there was an industry"},{"speaker":"Colby Joyner","startTime":592.019,"endTime":595.379,"body":"partner for a little bit, came"},{"speaker":"Colby Joyner","startTime":595.379,"endTime":598.229,"body":"back into automotive as a"},{"speaker":"Colby Joyner","startTime":595.379,"endTime":598.229,"body":"marketing director and then"},{"speaker":"Colby Joyner","startTime":598.229,"endTime":601.829,"body":"ended up you know, internet"},{"speaker":"Colby Joyner","startTime":598.229,"endTime":601.829,"body":"director BDC Director going into"},{"speaker":"Colby Joyner","startTime":601.859,"endTime":606.689,"body":"platform director and sales"},{"speaker":"Colby Joyner","startTime":601.859,"endTime":606.689,"body":"manager and, you know, just"},{"speaker":"Colby Joyner","startTime":606.689,"endTime":610.439,"body":"head, whatever was Jamie"},{"speaker":"Colby Joyner","startTime":606.689,"endTime":610.439,"body":"director moment. Right? Yeah,"},{"speaker":"Colby Joyner","startTime":610.499,"endTime":613.379,"body":"whatever was needed as I was"},{"speaker":"Colby Joyner","startTime":610.499,"endTime":613.379,"body":"trying to be the the"},{"speaker":"Colby Joyner","startTime":613.379,"endTime":616.409,"body":"facilitator. Right, that's,"},{"speaker":"Colby Joyner","startTime":613.379,"endTime":616.409,"body":"that's what I wanted to do is"},{"speaker":"Colby Joyner","startTime":616.409,"endTime":617.249,"body":"just helping anyway."},{"speaker":"Kyle Mountsier","startTime":618.0,"endTime":620.43,"body":"So you spent, so"},{"speaker":"Kyle Mountsier","startTime":618.0,"endTime":620.43,"body":"it sounds like a majority of"},{"speaker":"Kyle Mountsier","startTime":620.43,"endTime":625.08,"body":"your time on the dealer side was"},{"speaker":"Kyle Mountsier","startTime":620.43,"endTime":625.08,"body":"spent on the like, internet"},{"speaker":"Kyle Mountsier","startTime":625.08,"endTime":630.03,"body":"manager BDC, marketing, you"},{"speaker":"Kyle Mountsier","startTime":625.08,"endTime":630.03,"body":"know, kind of kind of arena,"},{"speaker":"Kyle Mountsier","startTime":630.27,"endTime":633.9,"body":"where Where did you see the"},{"speaker":"Kyle Mountsier","startTime":630.27,"endTime":633.9,"body":"largest opportunity for growth?"},{"speaker":"Kyle Mountsier","startTime":633.9,"endTime":636.93,"body":"Both, you know, and I'm guessing"},{"speaker":"Kyle Mountsier","startTime":633.9,"endTime":636.93,"body":"it has something to do with what"},{"speaker":"Kyle Mountsier","startTime":636.93,"endTime":640.53,"body":"you're doing now. But where did"},{"speaker":"Kyle Mountsier","startTime":636.93,"endTime":640.53,"body":"you see the largest opportunity"},{"speaker":"Kyle Mountsier","startTime":640.53,"endTime":646.17,"body":"for growth in like that, that"},{"speaker":"Kyle Mountsier","startTime":640.53,"endTime":646.17,"body":"form of this, this business, you"},{"speaker":"Kyle Mountsier","startTime":646.17,"endTime":648.93,"body":"know, it's that form of this"},{"speaker":"Kyle Mountsier","startTime":646.17,"endTime":648.93,"body":"business is taking over, you"},{"speaker":"Kyle Mountsier","startTime":648.93,"endTime":652.17,"body":"know, 90% of all of all the"},{"speaker":"Kyle Mountsier","startTime":648.93,"endTime":652.17,"body":"transactions, but, you know,"},{"speaker":"Kyle Mountsier","startTime":652.2,"endTime":654.27,"body":"where, where were the"},{"speaker":"Kyle Mountsier","startTime":652.2,"endTime":654.27,"body":"breakdowns, wherever the"},{"speaker":"Kyle Mountsier","startTime":654.27,"endTime":656.52,"body":"opportunities, wherever the"},{"speaker":"Kyle Mountsier","startTime":654.27,"endTime":656.52,"body":"things that were good about it,"},{"speaker":"Kyle Mountsier","startTime":656.7,"endTime":658.74,"body":"that you kind of proceed from"},{"speaker":"Kyle Mountsier","startTime":656.7,"endTime":658.74,"body":"your position,"},{"speaker":"Colby Joyner","startTime":659.61,"endTime":662.64,"body":"I just saw"},{"speaker":"Colby Joyner","startTime":659.61,"endTime":662.64,"body":"opportunity, right, that's the"},{"speaker":"Colby Joyner","startTime":662.64,"endTime":667.05,"body":"biggest thing is looking at"},{"speaker":"Colby Joyner","startTime":662.64,"endTime":667.05,"body":"software, I mean, I don't have"},{"speaker":"Colby Joyner","startTime":667.05,"endTime":671.46,"body":"any formal education background,"},{"speaker":"Colby Joyner","startTime":667.05,"endTime":671.46,"body":"right, I graduated from college"},{"speaker":"Colby Joyner","startTime":671.46,"endTime":674.04,"body":"I did, I'm graduated from high"},{"speaker":"Colby Joyner","startTime":671.46,"endTime":674.04,"body":"school, did a little bit of"},{"speaker":"Colby Joyner","startTime":674.04,"endTime":677.01,"body":"college, never graduated"},{"speaker":"Colby Joyner","startTime":674.04,"endTime":677.01,"body":"college, you know, but I've"},{"speaker":"Colby Joyner","startTime":677.01,"endTime":680.1,"body":"always kind of just had this"},{"speaker":"Colby Joyner","startTime":677.01,"endTime":680.1,"body":"street smart kind of, I can"},{"speaker":"Colby Joyner","startTime":680.1,"endTime":683.07,"body":"figure things out. And I just"},{"speaker":"Colby Joyner","startTime":680.1,"endTime":683.07,"body":"saw that as the biggest"},{"speaker":"Colby Joyner","startTime":683.07,"endTime":688.77,"body":"opportunity to affect a change,"},{"speaker":"Colby Joyner","startTime":683.07,"endTime":688.77,"body":"or to be a part of a change. You"},{"speaker":"Colby Joyner","startTime":688.77,"endTime":693.42,"body":"know, if you look at, like the"},{"speaker":"Colby Joyner","startTime":688.77,"endTime":693.42,"body":"sales Tower, or finance, or, you"},{"speaker":"Colby Joyner","startTime":693.42,"endTime":695.94,"body":"know, even just on the sales"},{"speaker":"Colby Joyner","startTime":693.42,"endTime":695.94,"body":"floor, it's, you know, it's an"},{"speaker":"Colby Joyner","startTime":695.94,"endTime":701.34,"body":"alpha male type game, or was,"},{"speaker":"Colby Joyner","startTime":695.94,"endTime":701.34,"body":"you know, before, and I saw that"},{"speaker":"Colby Joyner","startTime":701.34,"endTime":704.52,"body":"the biggest opportunity was"},{"speaker":"Colby Joyner","startTime":701.34,"endTime":704.52,"body":"inside the BDC, looking at the"},{"speaker":"Colby Joyner","startTime":704.52,"endTime":709.11,"body":"Digital looking at leads, how to"},{"speaker":"Colby Joyner","startTime":704.52,"endTime":709.11,"body":"engage with them, using a little"},{"speaker":"Colby Joyner","startTime":709.11,"endTime":711.6,"body":"bit of that compassion and"},{"speaker":"Colby Joyner","startTime":709.11,"endTime":711.6,"body":"understanding that I learned"},{"speaker":"Colby Joyner","startTime":711.6,"endTime":714.96,"body":"from being a massage therapist,"},{"speaker":"Colby Joyner","startTime":711.6,"endTime":714.96,"body":"and, you know, being able to be"},{"speaker":"Colby Joyner","startTime":714.96,"endTime":718.74,"body":"hyper, you know, hyper focused"},{"speaker":"Colby Joyner","startTime":714.96,"endTime":718.74,"body":"and task driven from the"},{"speaker":"Colby Joyner","startTime":718.74,"endTime":723.03,"body":"military, but then also the, you"},{"speaker":"Colby Joyner","startTime":718.74,"endTime":723.03,"body":"know, I'm like, the Sour Patch"},{"speaker":"Colby Joyner","startTime":723.03,"endTime":725.52,"body":"Kid, you know, I'm sweet and"},{"speaker":"Colby Joyner","startTime":723.03,"endTime":725.52,"body":"sour, same time, you know, so I"},{"speaker":"Colby Joyner","startTime":725.52,"endTime":728.73,"body":"could do both, I could"},{"speaker":"Colby Joyner","startTime":725.52,"endTime":728.73,"body":"understand that, the humanity in"},{"speaker":"Colby Joyner","startTime":728.73,"endTime":732.27,"body":"it, but I also understood the"},{"speaker":"Colby Joyner","startTime":728.73,"endTime":732.27,"body":"process."},{"speaker":"Kyle Mountsier","startTime":732.54,"endTime":734.49,"body":"And this guy is"},{"speaker":"Kyle Mountsier","startTime":732.54,"endTime":734.49,"body":"like, he's like, he's like, over"},{"speaker":"Kyle Mountsier","startTime":734.49,"endTime":737.25,"body":"here, we got our task list. And"},{"speaker":"Kyle Mountsier","startTime":734.49,"endTime":737.25,"body":"if you don't get if you don't do"},{"speaker":"Kyle Mountsier","startTime":737.25,"endTime":740.64,"body":"it, the mission fails. Also, air"},{"speaker":"Kyle Mountsier","startTime":737.25,"endTime":740.64,"body":"traffic control, you move here,"},{"speaker":"Kyle Mountsier","startTime":740.64,"endTime":743.28,"body":"you move there, you go there,"},{"speaker":"Kyle Mountsier","startTime":740.64,"endTime":743.28,"body":"and this pulls a lever, and"},{"speaker":"Kyle Mountsier","startTime":743.34,"endTime":746.16,"body":"don't fly in this zone, and"},{"speaker":"Kyle Mountsier","startTime":743.34,"endTime":746.16,"body":"blah, blah, blah. And over here,"},{"speaker":"Kyle Mountsier","startTime":746.16,"endTime":749.07,"body":"just make sure you practice some"},{"speaker":"Kyle Mountsier","startTime":746.16,"endTime":749.07,"body":"empathy when you're doing all of"},{"speaker":"Kyle Mountsier","startTime":749.07,"endTime":753.24,"body":"that, because humans like"},{"speaker":"Kyle Mountsier","startTime":749.07,"endTime":753.24,"body":"massage therapists, right? Put"},{"speaker":"Kyle Mountsier","startTime":753.24,"endTime":753.72,"body":"it all in"},{"speaker":"Colby Joyner","startTime":753.72,"endTime":757.17,"body":"one. Alright."},{"speaker":"Colby Joyner","startTime":753.72,"endTime":757.17,"body":"Yeah, that's, but that's where I"},{"speaker":"Colby Joyner","startTime":757.17,"endTime":759.72,"body":"could see the biggest"},{"speaker":"Colby Joyner","startTime":757.17,"endTime":759.72,"body":"opportunity for change is that"},{"speaker":"Colby Joyner","startTime":760.26,"endTime":763.02,"body":"those the department, you know,"},{"speaker":"Colby Joyner","startTime":760.26,"endTime":763.02,"body":"the internet department, a BDC."},{"speaker":"Colby Joyner","startTime":763.02,"endTime":766.8,"body":"Department, it was always kind"},{"speaker":"Colby Joyner","startTime":763.02,"endTime":766.8,"body":"of put in the back room, you"},{"speaker":"Colby Joyner","startTime":766.8,"endTime":769.65,"body":"know, it was always blamed for"},{"speaker":"Colby Joyner","startTime":766.8,"endTime":769.65,"body":"failures, and never applauded"},{"speaker":"Colby Joyner","startTime":769.65,"endTime":773.52,"body":"for success. And so I saw an"},{"speaker":"Colby Joyner","startTime":769.65,"endTime":773.52,"body":"ability to go back in there and"},{"speaker":"Colby Joyner","startTime":773.52,"endTime":776.55,"body":"say, Hey, let's make some"},{"speaker":"Colby Joyner","startTime":773.52,"endTime":776.55,"body":"changes, let's adapt a little"},{"speaker":"Colby Joyner","startTime":776.55,"endTime":780.06,"body":"bit, let's utilize some newer"},{"speaker":"Colby Joyner","startTime":776.55,"endTime":780.06,"body":"software, newer processes,"},{"speaker":"Colby Joyner","startTime":780.06,"endTime":784.59,"body":"newer, you know, ways to"},{"speaker":"Colby Joyner","startTime":780.06,"endTime":784.59,"body":"communicate with the customers,"},{"speaker":"Colby Joyner","startTime":784.59,"endTime":787.86,"body":"let's change the way that we're"},{"speaker":"Colby Joyner","startTime":784.59,"endTime":787.86,"body":"talking to the customers, you"},{"speaker":"Colby Joyner","startTime":787.86,"endTime":791.46,"body":"know, in. So that's really why I"},{"speaker":"Colby Joyner","startTime":787.86,"endTime":791.46,"body":"went down that path. And I've"},{"speaker":"Colby Joyner","startTime":791.46,"endTime":794.49,"body":"been super fortunate that the"},{"speaker":"Colby Joyner","startTime":791.46,"endTime":794.49,"body":"people that were, you know, that"},{"speaker":"Colby Joyner","startTime":794.49,"endTime":797.25,"body":"hired me at the doors were that"},{"speaker":"Colby Joyner","startTime":794.49,"endTime":797.25,"body":"were, you know, mentors to me at"},{"speaker":"Colby Joyner","startTime":797.25,"endTime":800.7,"body":"the stores, were able to see"},{"speaker":"Colby Joyner","startTime":797.25,"endTime":800.7,"body":"that I was, that was my spot to"},{"speaker":"Colby Joyner","startTime":800.7,"endTime":804.75,"body":"shine. And you know, don't,"},{"speaker":"Colby Joyner","startTime":800.7,"endTime":804.75,"body":"don't put me in finance, don't"},{"speaker":"Colby Joyner","startTime":804.78,"endTime":808.32,"body":"you know, I wasn't the best"},{"speaker":"Colby Joyner","startTime":804.78,"endTime":808.32,"body":"sales manager, you know, I could"},{"speaker":"Colby Joyner","startTime":808.32,"endTime":810.36,"body":"do one on ones great, I could"},{"speaker":"Colby Joyner","startTime":808.32,"endTime":810.36,"body":"have counseling sessions, I"},{"speaker":"Colby Joyner","startTime":810.36,"endTime":812.4,"body":"could do some good training. But"},{"speaker":"Colby Joyner","startTime":810.36,"endTime":812.4,"body":"when it came down to that other"},{"speaker":"Colby Joyner","startTime":812.4,"endTime":816.15,"body":"stuff, like I wasn't the best at"},{"speaker":"Colby Joyner","startTime":812.4,"endTime":816.15,"body":"that. Where I was shining was"},{"speaker":"Colby Joyner","startTime":816.15,"endTime":819.18,"body":"that so everybody, you know,"},{"speaker":"Colby Joyner","startTime":816.15,"endTime":819.18,"body":"they would allow me to go in"},{"speaker":"Colby Joyner","startTime":819.18,"endTime":823.11,"body":"those directions that I needed"},{"speaker":"Colby Joyner","startTime":819.18,"endTime":823.11,"body":"to go to be successful, not only"},{"speaker":"Colby Joyner","startTime":823.11,"endTime":826.74,"body":"for myself, but for them. And,"},{"speaker":"Paul Daly","startTime":827.34,"endTime":829.8,"body":"but Airtrack, the air"},{"speaker":"Paul Daly","startTime":827.34,"endTime":829.8,"body":"traffic controller thing is"},{"speaker":"Paul Daly","startTime":829.8,"endTime":833.7,"body":"still stuck in my head. That's"},{"speaker":"Paul Daly","startTime":829.8,"endTime":833.7,"body":"like, that's a super high"},{"speaker":"Paul Daly","startTime":833.7,"endTime":837.0,"body":"pressure job right now, air"},{"speaker":"Paul Daly","startTime":833.7,"endTime":837.0,"body":"traffic control, like people"},{"speaker":"Paul Daly","startTime":837.03,"endTime":841.14,"body":"wash out of that, because it's"},{"speaker":"Paul Daly","startTime":837.03,"endTime":841.14,"body":"like, a lot of people just can't"},{"speaker":"Paul Daly","startTime":841.14,"endTime":844.05,"body":"cut all the moving pieces and"},{"speaker":"Paul Daly","startTime":841.14,"endTime":844.05,"body":"the pressure, like the high"},{"speaker":"Paul Daly","startTime":844.05,"endTime":848.1,"body":"stakes of it all. And so I just"},{"speaker":"Paul Daly","startTime":844.05,"endTime":848.1,"body":"understand so much more about"},{"speaker":"Paul Daly","startTime":848.1,"endTime":851.82,"body":"your personality and how I've"},{"speaker":"Paul Daly","startTime":848.1,"endTime":851.82,"body":"seen you operate. But I know you"},{"speaker":"Paul Daly","startTime":851.82,"endTime":856.11,"body":"were an air travel, Air Forces,"},{"speaker":"Paul Daly","startTime":851.82,"endTime":856.11,"body":"all of a sudden, like, ah,"},{"speaker":"Paul Daly","startTime":856.14,"endTime":860.43,"body":"that's how he that's how he kept"},{"speaker":"Paul Daly","startTime":856.14,"endTime":860.43,"body":"the demeanor kept moving"},{"speaker":"Paul Daly","startTime":860.43,"endTime":864.15,"body":"forward, right, understood the"},{"speaker":"Paul Daly","startTime":860.43,"endTime":864.15,"body":"pieces I just been I love that"},{"speaker":"Paul Daly","startTime":864.15,"endTime":867.21,"body":"part of the story, which is one"},{"speaker":"Paul Daly","startTime":864.15,"endTime":867.21,"body":"of the reasons Automotive is so"},{"speaker":"Paul Daly","startTime":867.21,"endTime":873.21,"body":"great. Because there are a"},{"speaker":"Paul Daly","startTime":867.21,"endTime":873.21,"body":"zillion stories like this, where"},{"speaker":"Paul Daly","startTime":873.24,"endTime":875.97,"body":"you see someone as a high"},{"speaker":"Paul Daly","startTime":873.24,"endTime":875.97,"body":"operator within the industry,"},{"speaker":"Paul Daly","startTime":875.97,"endTime":879.54,"body":"and you realize you can map it"},{"speaker":"Paul Daly","startTime":875.97,"endTime":879.54,"body":"back to all these other things"},{"speaker":"Paul Daly","startTime":879.54,"endTime":882.18,"body":"that they've done all this other"},{"speaker":"Paul Daly","startTime":879.54,"endTime":882.18,"body":"experience they brought into the"},{"speaker":"Paul Daly","startTime":882.18,"endTime":886.17,"body":"world, and there's a home for it"},{"speaker":"Paul Daly","startTime":882.18,"endTime":886.17,"body":"inside this industry. Like"},{"speaker":"Colby Joyner","startTime":886.86,"endTime":889.62,"body":"it's interesting."},{"speaker":"Colby Joyner","startTime":886.86,"endTime":889.62,"body":"It's interesting because I said"},{"speaker":"Colby Joyner","startTime":889.62,"endTime":892.62,"body":"it to my dad this weekend, but I"},{"speaker":"Colby Joyner","startTime":889.62,"endTime":892.62,"body":"put it on a little Instagram"},{"speaker":"Colby Joyner","startTime":892.62,"endTime":897.51,"body":"reel today. And it was a"},{"speaker":"Colby Joyner","startTime":892.62,"endTime":897.51,"body":"situational change creates"},{"speaker":"Colby Joyner","startTime":897.51,"endTime":902.85,"body":"resiliency. So The more you"},{"speaker":"Colby Joyner","startTime":897.51,"endTime":902.85,"body":"know, as I had to change in my"},{"speaker":"Colby Joyner","startTime":902.85,"endTime":905.67,"body":"situation just completely"},{"speaker":"Colby Joyner","startTime":902.85,"endTime":905.67,"body":"flipped multiple times, it's"},{"speaker":"Colby Joyner","startTime":905.67,"endTime":909.03,"body":"constant change, I was able to"},{"speaker":"Colby Joyner","startTime":905.67,"endTime":909.03,"body":"become more resilient to that"},{"speaker":"Colby Joyner","startTime":909.03,"endTime":912.57,"body":"change and be able to be far"},{"speaker":"Colby Joyner","startTime":909.03,"endTime":912.57,"body":"more adaptable to any scenario."},{"speaker":"Colby Joyner","startTime":912.93,"endTime":915.18,"body":"And I'm not trying to pat myself"},{"speaker":"Colby Joyner","startTime":912.93,"endTime":915.18,"body":"on the back, it's just I know"},{"speaker":"Colby Joyner","startTime":915.18,"endTime":920.01,"body":"that about myself now versus"},{"speaker":"Colby Joyner","startTime":915.18,"endTime":920.01,"body":"where I was 15 years ago. Just"},{"speaker":"Colby Joyner","startTime":920.01,"endTime":920.07,"body":"the"},{"speaker":"Kyle Mountsier","startTime":920.07,"endTime":922.47,"body":"truth. Yeah,"},{"speaker":"Kyle Mountsier","startTime":920.07,"endTime":922.47,"body":"that's, that's some self"},{"speaker":"Kyle Mountsier","startTime":922.47,"endTime":926.76,"body":"awareness. Because, you know,"},{"speaker":"Kyle Mountsier","startTime":922.47,"endTime":926.76,"body":"recognizing that those"},{"speaker":"Kyle Mountsier","startTime":926.76,"endTime":931.29,"body":"opportunities give you a greater"},{"speaker":"Kyle Mountsier","startTime":926.76,"endTime":931.29,"body":"capacity to serve, and whatever"},{"speaker":"Kyle Mountsier","startTime":931.29,"endTime":935.04,"body":"role you're in currently, is"},{"speaker":"Kyle Mountsier","startTime":931.29,"endTime":935.04,"body":"really, and I even I, you know,"},{"speaker":"Kyle Mountsier","startTime":935.19,"endTime":937.14,"body":"I don't know, if you've been"},{"speaker":"Kyle Mountsier","startTime":935.19,"endTime":937.14,"body":"through some of those straight"},{"speaker":"Kyle Mountsier","startTime":937.14,"endTime":942.09,"body":"lines, I'm like, you know, a"},{"speaker":"Kyle Mountsier","startTime":937.14,"endTime":942.09,"body":"licensed massage therapist, you"},{"speaker":"Kyle Mountsier","startTime":942.09,"endTime":945.3,"body":"know, an air traffic controller,"},{"speaker":"Kyle Mountsier","startTime":942.09,"endTime":945.3,"body":"and, you know, and an ex"},{"speaker":"Kyle Mountsier","startTime":945.3,"endTime":949.38,"body":"military walk into a bar and"},{"speaker":"Kyle Mountsier","startTime":945.3,"endTime":949.38,"body":"come out as one person, like,"},{"speaker":"Kyle Mountsier","startTime":949.38,"endTime":952.5,"body":"what's the story after that?"},{"speaker":"Kyle Mountsier","startTime":949.38,"endTime":952.5,"body":"It's that they're in car sales,"},{"speaker":"Kyle Mountsier","startTime":952.5,"endTime":956.55,"body":"right? Yeah. That's, that's the"},{"speaker":"Kyle Mountsier","startTime":952.5,"endTime":956.55,"body":"story"},{"speaker":"Paul Daly","startTime":956.55,"endTime":958.68,"body":"walk into a building,"},{"speaker":"Paul Daly","startTime":956.55,"endTime":958.68,"body":"what building when they walk"},{"speaker":"Paul Daly","startTime":958.68,"endTime":961.53,"body":"into your, like, good"},{"speaker":"Paul Daly","startTime":958.68,"endTime":961.53,"body":"dealership, because they"},{"speaker":"Kyle Mountsier","startTime":961.65,"endTime":964.02,"body":"obviously,"},{"speaker":"Kyle Mountsier","startTime":961.65,"endTime":964.02,"body":"because that's there. Now, it's"},{"speaker":"Kyle Mountsier","startTime":964.02,"endTime":967.92,"body":"interesting, because that's, you"},{"speaker":"Kyle Mountsier","startTime":964.02,"endTime":967.92,"body":"think about it, the volume of"},{"speaker":"Kyle Mountsier","startTime":967.92,"endTime":971.13,"body":"people that that we work with,"},{"speaker":"Kyle Mountsier","startTime":967.92,"endTime":971.13,"body":"and the type of different people"},{"speaker":"Kyle Mountsier","startTime":971.16,"endTime":973.89,"body":"you know, I used to say, when I"},{"speaker":"Kyle Mountsier","startTime":971.16,"endTime":973.89,"body":"was selling cars, I would say,"},{"speaker":"Kyle Mountsier","startTime":974.16,"endTime":978.36,"body":"I've met people that do things"},{"speaker":"Kyle Mountsier","startTime":974.16,"endTime":978.36,"body":"that I don't think half the"},{"speaker":"Kyle Mountsier","startTime":978.36,"endTime":982.26,"body":"people in the world even"},{"speaker":"Kyle Mountsier","startTime":978.36,"endTime":982.26,"body":"recognize are a job. Like, it's"},{"speaker":"Kyle Mountsier","startTime":982.29,"endTime":984.84,"body":"people don't even know that"},{"speaker":"Kyle Mountsier","startTime":982.29,"endTime":984.84,"body":"that's a thing that people do,"},{"speaker":"Kyle Mountsier","startTime":984.84,"endTime":988.35,"body":"they just, it's a part of the"},{"speaker":"Kyle Mountsier","startTime":984.84,"endTime":988.35,"body":"ecosystem that somehow gets"},{"speaker":"Kyle Mountsier","startTime":988.35,"endTime":992.28,"body":"skipped as, like, you know,"},{"speaker":"Kyle Mountsier","startTime":988.35,"endTime":992.28,"body":"growing up, I want to BS, you"},{"speaker":"Kyle Mountsier","startTime":992.28,"endTime":995.43,"body":"know, then that that person's"},{"speaker":"Kyle Mountsier","startTime":992.28,"endTime":995.43,"body":"job just isn't even in the"},{"speaker":"Kyle Mountsier","startTime":995.43,"endTime":1000.5,"body":"vernacular of whatever we do."},{"speaker":"Kyle Mountsier","startTime":995.43,"endTime":1000.5,"body":"And sometimes to connect with"},{"speaker":"Kyle Mountsier","startTime":1000.5,"endTime":1004.04,"body":"those, see what I did there,"},{"speaker":"Kyle Mountsier","startTime":1000.5,"endTime":1004.04,"body":"sometimes to connect with those"},{"speaker":"Kyle Mountsier","startTime":1004.04,"endTime":1008.27,"body":"types of people, you have to be,"},{"speaker":"Kyle Mountsier","startTime":1004.04,"endTime":1008.27,"body":"you have to have some level of"},{"speaker":"Kyle Mountsier","startTime":1008.27,"endTime":1011.51,"body":"background that allows you to"},{"speaker":"Kyle Mountsier","startTime":1008.27,"endTime":1011.51,"body":"recognize that different"},{"speaker":"Kyle Mountsier","startTime":1011.51,"endTime":1015.92,"body":"experiences with different"},{"speaker":"Kyle Mountsier","startTime":1011.51,"endTime":1015.92,"body":"people, like you learn the"},{"speaker":"Kyle Mountsier","startTime":1015.92,"endTime":1019.91,"body":"asset, and that aspect of"},{"speaker":"Kyle Mountsier","startTime":1015.92,"endTime":1019.91,"body":"touching different ecosystems"},{"speaker":"Kyle Mountsier","startTime":1019.94,"endTime":1023.45,"body":"across different, you know,"},{"speaker":"Kyle Mountsier","startTime":1019.94,"endTime":1023.45,"body":"silos of business. And I think"},{"speaker":"Kyle Mountsier","startTime":1023.45,"endTime":1027.68,"body":"that that's unique for you, is"},{"speaker":"Kyle Mountsier","startTime":1023.45,"endTime":1027.68,"body":"you bring even more level of"},{"speaker":"Kyle Mountsier","startTime":1027.68,"endTime":1032.81,"body":"empathy to customer"},{"speaker":"Kyle Mountsier","startTime":1027.68,"endTime":1032.81,"body":"communication, that maybe some"},{"speaker":"Kyle Mountsier","startTime":1032.81,"endTime":1036.2,"body":"people that either grew up in"},{"speaker":"Kyle Mountsier","startTime":1032.81,"endTime":1036.2,"body":"the business or have only done"},{"speaker":"Kyle Mountsier","startTime":1036.2,"endTime":1039.8,"body":"one role or something like that,"},{"speaker":"Kyle Mountsier","startTime":1036.2,"endTime":1039.8,"body":"maybe may not have because of"},{"speaker":"Kyle Mountsier","startTime":1039.8,"endTime":1042.53,"body":"these, these opportunities,"},{"speaker":"Kyle Mountsier","startTime":1039.8,"endTime":1042.53,"body":"you've had to see people in"},{"speaker":"Kyle Mountsier","startTime":1042.53,"endTime":1047.12,"body":"different ways. And, and that's,"},{"speaker":"Kyle Mountsier","startTime":1042.53,"endTime":1047.12,"body":"I think that's super valuable."},{"speaker":"Kyle Mountsier","startTime":1047.12,"endTime":1050.3,"body":"And it probably is more of the"},{"speaker":"Kyle Mountsier","startTime":1047.12,"endTime":1050.3,"body":"story of automotive than not,"},{"speaker":"Kyle Mountsier","startTime":1050.57,"endTime":1054.8,"body":"you know, you think about, man,"},{"speaker":"Kyle Mountsier","startTime":1050.57,"endTime":1054.8,"body":"now I'm just my brain, my wheels"},{"speaker":"Kyle Mountsier","startTime":1054.8,"endTime":1057.98,"body":"are turning about how so many"},{"speaker":"Kyle Mountsier","startTime":1054.8,"endTime":1057.98,"body":"people in automotive have done"},{"speaker":"Kyle Mountsier","startTime":1057.98,"endTime":1061.16,"body":"so many different roles,"},{"speaker":"Kyle Mountsier","startTime":1057.98,"endTime":1061.16,"body":"especially like growing up in"},{"speaker":"Kyle Mountsier","startTime":1061.16,"endTime":1064.91,"body":"high school and college. Because"},{"speaker":"Kyle Mountsier","startTime":1061.16,"endTime":1064.91,"body":"it that's actually the the"},{"speaker":"Kyle Mountsier","startTime":1065.06,"endTime":1070.28,"body":"proving ground for your"},{"speaker":"Kyle Mountsier","startTime":1065.06,"endTime":1070.28,"body":"efficiency in automotive. So,"},{"speaker":"Kyle Mountsier","startTime":1070.34,"endTime":1074.12,"body":"yeah, that's, that's a really"},{"speaker":"Kyle Mountsier","startTime":1070.34,"endTime":1074.12,"body":"cool thing. So now I think fast"},{"speaker":"Kyle Mountsier","startTime":1074.12,"endTime":1076.04,"body":"forward. Oh, yeah, go ahead. Oh,"},{"speaker":"Kyle Mountsier","startTime":1074.12,"endTime":1076.04,"body":"I"},{"speaker":"Unknown","startTime":1076.0,"endTime":1079.12,"body":"was gonna say, I think"},{"speaker":"Unknown","startTime":1076.0,"endTime":1079.12,"body":"that that's why automotive has"},{"speaker":"Colby Joyner","startTime":1076.0,"endTime":1097.42,"body":"It's good. So fast"},{"speaker":"Colby Joyner","startTime":1076.0,"endTime":1097.42,"body":"forward. Now you are you're"},{"speaker":"Colby Joyner","startTime":1079.12,"endTime":1083.65,"body":"such an opportunity to have"},{"speaker":"Colby Joyner","startTime":1079.12,"endTime":1083.65,"body":"exponential growth is because"},{"speaker":"Colby Joyner","startTime":1083.65,"endTime":1087.04,"body":"the more that you communicate"},{"speaker":"Colby Joyner","startTime":1083.65,"endTime":1087.04,"body":"back and forth to people in the"},{"speaker":"Colby Joyner","startTime":1087.04,"endTime":1091.42,"body":"industry, the more that you get"},{"speaker":"Colby Joyner","startTime":1087.04,"endTime":1091.42,"body":"deeper than surface level on"},{"speaker":"Colby Joyner","startTime":1091.42,"endTime":1094.63,"body":"this on this, you know, I'm the"},{"speaker":"Colby Joyner","startTime":1091.42,"endTime":1094.63,"body":"GSM, or I'm a sales manager, or"},{"speaker":"Colby Joyner","startTime":1094.63,"endTime":1098.71,"body":"I'm a finance manager, if you go"},{"speaker":"Colby Joyner","startTime":1094.63,"endTime":1098.71,"body":"below that, right, and you get"},{"speaker":"Colby Joyner","startTime":1098.26,"endTime":1167.05,"body":"you've moved from the dealership"},{"speaker":"Colby Joyner","startTime":1098.26,"endTime":1167.05,"body":"world into a company called"},{"speaker":"Colby Joyner","startTime":1098.71,"endTime":1102.1,"body":"to know people and actually"},{"speaker":"Colby Joyner","startTime":1098.71,"endTime":1102.1,"body":"become friendly with them and"},{"speaker":"Colby Joyner","startTime":1102.1,"endTime":1107.8,"body":"understand who they are, you're"},{"speaker":"Colby Joyner","startTime":1102.1,"endTime":1107.8,"body":"able to learn a lot more about"},{"speaker":"Colby Joyner","startTime":1108.25,"endTime":1112.06,"body":"life and everything outside of"},{"speaker":"Colby Joyner","startTime":1108.25,"endTime":1112.06,"body":"automotive, which makes you"},{"speaker":"Colby Joyner","startTime":1112.06,"endTime":1115.24,"body":"better in automotive. And that's"},{"speaker":"Colby Joyner","startTime":1112.06,"endTime":1115.24,"body":"the interesting thing about"},{"speaker":"Colby Joyner","startTime":1115.24,"endTime":1119.41,"body":"automotive is it's where this"},{"speaker":"Colby Joyner","startTime":1115.24,"endTime":1119.41,"body":"hodgepodge of people, you know,"},{"speaker":"Colby Joyner","startTime":1119.41,"endTime":1122.29,"body":"that come from so many different"},{"speaker":"Colby Joyner","startTime":1119.41,"endTime":1122.29,"body":"various backgrounds, and the"},{"speaker":"Colby Joyner","startTime":1122.29,"endTime":1125.17,"body":"more that you communicate, the"},{"speaker":"Colby Joyner","startTime":1122.29,"endTime":1125.17,"body":"better that we all are. So"},{"speaker":"Colby Joyner","startTime":1125.2,"endTime":1127.9,"body":"that's why I honestly, that's"},{"speaker":"Colby Joyner","startTime":1125.2,"endTime":1127.9,"body":"why one of the biggest reasons"},{"speaker":"Colby Joyner","startTime":1127.96,"endTime":1131.59,"body":"that I'm an ASOTU fan, is"},{"speaker":"Colby Joyner","startTime":1127.96,"endTime":1131.59,"body":"because that whole conversation"},{"speaker":"Colby Joyner","startTime":1131.59,"endTime":1134.05,"body":"is built about, Hey, who are"},{"speaker":"Colby Joyner","startTime":1131.59,"endTime":1134.05,"body":"you? What are you about? What do"},{"speaker":"Colby Joyner","startTime":1134.05,"endTime":1135.79,"body":"you you know, what are you"},{"speaker":"Colby Joyner","startTime":1134.05,"endTime":1135.79,"body":"doing? How are you trying to"},{"speaker":"Colby Joyner","startTime":1135.79,"endTime":1138.64,"body":"affect change, and it creates"},{"speaker":"Colby Joyner","startTime":1135.79,"endTime":1138.64,"body":"those conversations that need to"},{"speaker":"Colby Joyner","startTime":1138.64,"endTime":1142.6,"body":"be had. So that, you know, I"},{"speaker":"Colby Joyner","startTime":1138.64,"endTime":1142.6,"body":"think I've said it literally on"},{"speaker":"Colby Joyner","startTime":1142.6,"endTime":1146.47,"body":"like every podcast, every video"},{"speaker":"Colby Joyner","startTime":1142.6,"endTime":1146.47,"body":"thing I've ever been on. But the"},{"speaker":"Colby Joyner","startTime":1146.47,"endTime":1148.81,"body":"thing I believe more than"},{"speaker":"Colby Joyner","startTime":1146.47,"endTime":1148.81,"body":"anything is a rising tide raises"},{"speaker":"Colby Joyner","startTime":1148.81,"endTime":1152.02,"body":"all boats. So the more that"},{"speaker":"Colby Joyner","startTime":1148.81,"endTime":1152.02,"body":"we're able to communicate truth,"},{"speaker":"Colby Joyner","startTime":1152.02,"endTime":1156.43,"body":"we build that tied up and we"},{"speaker":"Colby Joyner","startTime":1152.02,"endTime":1156.43,"body":"start really impacting a lot of"},{"speaker":"Colby Joyner","startTime":1156.43,"endTime":1157.63,"body":"things. Truth."},{"speaker":"Colby Joyner","startTime":1167.05,"endTime":1171.1,"body":"Konect AI. That was actually it"},{"speaker":"Colby Joyner","startTime":1167.05,"endTime":1171.1,"body":"was actually birthed out of a"},{"speaker":"Colby Joyner","startTime":1171.1,"endTime":1175.54,"body":"dealership group. And is that"},{"speaker":"Colby Joyner","startTime":1171.1,"endTime":1175.54,"body":"right? Correct? Yep. So what"},{"speaker":"Colby Joyner","startTime":1175.54,"endTime":1176.59,"body":"what was the reason?"},{"speaker":"Paul Daly","startTime":1176.59,"endTime":1179.17,"body":"I guess? You just"},{"speaker":"Paul Daly","startTime":1176.59,"endTime":1179.17,"body":"spell it for anyone who's just"},{"speaker":"Paul Daly","startTime":1179.17,"endTime":1180.16,"body":"listening to the K i"},{"speaker":"Unknown","startTime":1180.22,"endTime":1183.67,"body":"So so Konect is K O N E"},{"speaker":"Unknown","startTime":1180.22,"endTime":1183.67,"body":"c t."},{"speaker":"Paul Daly","startTime":1184.6,"endTime":1187.75,"body":"They go .ai just went"},{"speaker":"Paul Daly","startTime":1184.6,"endTime":1187.75,"body":"to a I have someone who's not"},{"speaker":"Paul Daly","startTime":1187.75,"endTime":1189.34,"body":"watching it. Can't see it. Go"},{"speaker":"Paul Daly","startTime":1187.75,"endTime":1189.34,"body":"ahead."},{"speaker":"Kyle Mountsier","startTime":1189.35,"endTime":1191.39,"body":"I'm sorry. So"},{"speaker":"Kyle Mountsier","startTime":1189.35,"endTime":1191.39,"body":"that was birthed out of out of a"},{"speaker":"Kyle Mountsier","startTime":1191.39,"endTime":1194.39,"body":"dealer group. What was the"},{"speaker":"Kyle Mountsier","startTime":1191.39,"endTime":1194.39,"body":"reason why maybe before you came"},{"speaker":"Kyle Mountsier","startTime":1194.39,"endTime":1198.83,"body":"on that the dealer group that"},{"speaker":"Kyle Mountsier","startTime":1194.39,"endTime":1198.83,"body":"birthed this technology saw a"},{"speaker":"Kyle Mountsier","startTime":1198.83,"endTime":1202.31,"body":"need or an opportunity Within"},{"speaker":"Kyle Mountsier","startTime":1198.83,"endTime":1202.31,"body":"automotive, to create something"},{"speaker":"Kyle Mountsier","startTime":1202.31,"endTime":1205.25,"body":"that was this type of connection"},{"speaker":"Kyle Mountsier","startTime":1202.31,"endTime":1205.25,"body":"communication platform."},{"speaker":"Colby Joyner","startTime":1205.67,"endTime":1210.05,"body":"Yeah, so the the"},{"speaker":"Colby Joyner","startTime":1205.67,"endTime":1210.05,"body":"dealer group that that still is,"},{"speaker":"Colby Joyner","startTime":1210.08,"endTime":1213.59,"body":"you know, our parent company in"},{"speaker":"Colby Joyner","startTime":1210.08,"endTime":1213.59,"body":"this whole thing. They have a"},{"speaker":"Colby Joyner","startTime":1213.59,"endTime":1217.34,"body":"whole strategic innovation arm,"},{"speaker":"Colby Joyner","startTime":1213.59,"endTime":1217.34,"body":"right where they have, you know,"},{"speaker":"Colby Joyner","startTime":1217.34,"endTime":1221.54,"body":"full of retail establishments"},{"speaker":"Colby Joyner","startTime":1217.34,"endTime":1221.54,"body":"and you know, 40 stores, almost."},{"speaker":"Colby Joyner","startTime":1221.6,"endTime":1224.69,"body":"And then they had this strategic"},{"speaker":"Colby Joyner","startTime":1221.6,"endTime":1224.69,"body":"arm, which is, you know,"},{"speaker":"Colby Joyner","startTime":1224.69,"endTime":1227.63,"body":"connected in several other"},{"speaker":"Colby Joyner","startTime":1224.69,"endTime":1227.63,"body":"different subsidiaries. And"},{"speaker":"Colby Joyner","startTime":1227.66,"endTime":1231.47,"body":"those subsidiaries are all based"},{"speaker":"Colby Joyner","startTime":1227.66,"endTime":1231.47,"body":"off of items in areas in"},{"speaker":"Colby Joyner","startTime":1231.47,"endTime":1234.41,"body":"automotive that, that they"},{"speaker":"Colby Joyner","startTime":1231.47,"endTime":1234.41,"body":"deemed as we were kind of"},{"speaker":"Colby Joyner","startTime":1234.41,"endTime":1237.2,"body":"missing, right, there's ways"},{"speaker":"Colby Joyner","startTime":1234.41,"endTime":1237.2,"body":"that we can impact change"},{"speaker":"Colby Joyner","startTime":1237.23,"endTime":1239.9,"body":"outside because, you know,"},{"speaker":"Colby Joyner","startTime":1237.23,"endTime":1239.9,"body":"connecting the other"},{"speaker":"Colby Joyner","startTime":1239.9,"endTime":1243.95,"body":"subsidiaries aren't just for the"},{"speaker":"Colby Joyner","startTime":1239.9,"endTime":1243.95,"body":"dealer group. They are for"},{"speaker":"Colby Joyner","startTime":1244.13,"endTime":1247.67,"body":"automotive in general. So it's"},{"speaker":"Colby Joyner","startTime":1244.13,"endTime":1247.67,"body":"how do we make a change in"},{"speaker":"Colby Joyner","startTime":1247.67,"endTime":1250.79,"body":"automotive? How do we help"},{"speaker":"Colby Joyner","startTime":1247.67,"endTime":1250.79,"body":"automotive in general, get"},{"speaker":"Colby Joyner","startTime":1250.79,"endTime":1253.16,"body":"better communication or get"},{"speaker":"Colby Joyner","startTime":1250.79,"endTime":1253.16,"body":"better at the retail experience"},{"speaker":"Colby Joyner","startTime":1253.16,"endTime":1256.82,"body":"or, you know, get better at, you"},{"speaker":"Colby Joyner","startTime":1253.16,"endTime":1256.82,"body":"know, acquisitions, you know,"},{"speaker":"Colby Joyner","startTime":1256.85,"endTime":1257.42,"body":"you name it."},{"speaker":"Kyle Mountsier","startTime":1258.05,"endTime":1260.0,"body":"So I know a"},{"speaker":"Kyle Mountsier","startTime":1258.05,"endTime":1260.0,"body":"little bit about the platform,"},{"speaker":"Kyle Mountsier","startTime":1260.0,"endTime":1263.06,"body":"but I'd love for you to you"},{"speaker":"Kyle Mountsier","startTime":1260.0,"endTime":1263.06,"body":"don't need to do a full demo or"},{"speaker":"Kyle Mountsier","startTime":1263.06,"endTime":1265.4,"body":"anything right now. But I'd like"},{"speaker":"Kyle Mountsier","startTime":1263.06,"endTime":1265.4,"body":"you to explain maybe a little"},{"speaker":"Kyle Mountsier","startTime":1265.4,"endTime":1268.85,"body":"bit more to the listener,"},{"speaker":"Kyle Mountsier","startTime":1265.4,"endTime":1268.85,"body":"exactly what Konect is because,"},{"speaker":"Kyle Mountsier","startTime":1269.18,"endTime":1272.24,"body":"you know, when I when when we"},{"speaker":"Kyle Mountsier","startTime":1269.18,"endTime":1272.24,"body":"say a communication platform,"},{"speaker":"Kyle Mountsier","startTime":1272.24,"endTime":1276.11,"body":"we've got CRMs. And we've got"},{"speaker":"Kyle Mountsier","startTime":1272.24,"endTime":1276.11,"body":"calls, or we've got call"},{"speaker":"Kyle Mountsier","startTime":1276.11,"endTime":1278.96,"body":"systems, and we've got, you"},{"speaker":"Kyle Mountsier","startTime":1276.11,"endTime":1278.96,"body":"know, texting platforms, and"},{"speaker":"Kyle Mountsier","startTime":1278.96,"endTime":1282.11,"body":"we've got a bunch of different"},{"speaker":"Kyle Mountsier","startTime":1278.96,"endTime":1282.11,"body":"ways that we are attempting to"},{"speaker":"Kyle Mountsier","startTime":1282.11,"endTime":1288.2,"body":"communicate from employer dealer"},{"speaker":"Kyle Mountsier","startTime":1282.11,"endTime":1288.2,"body":"to customer across the industry."},{"speaker":"Kyle Mountsier","startTime":1288.38,"endTime":1291.56,"body":"And, you know, what you're"},{"speaker":"Kyle Mountsier","startTime":1288.38,"endTime":1291.56,"body":"saying is there was this there"},{"speaker":"Kyle Mountsier","startTime":1291.56,"endTime":1295.85,"body":"was a, there was a gap in that"},{"speaker":"Kyle Mountsier","startTime":1291.56,"endTime":1295.85,"body":"that foundation, and that Konect"},{"speaker":"Kyle Mountsier","startTime":1295.85,"endTime":1298.7,"body":"is attempting to solve both for"},{"speaker":"Kyle Mountsier","startTime":1295.85,"endTime":1298.7,"body":"their dealers and for the"},{"speaker":"Kyle Mountsier","startTime":1298.7,"endTime":1302.48,"body":"industry. What's that gap? And"},{"speaker":"Kyle Mountsier","startTime":1298.7,"endTime":1302.48,"body":"how are you seeking to kind of"},{"speaker":"Kyle Mountsier","startTime":1302.48,"endTime":1304.46,"body":"fill that for, for dealers."},{"speaker":"Colby Joyner","startTime":1305.0,"endTime":1308.15,"body":"So I would say"},{"speaker":"Colby Joyner","startTime":1305.0,"endTime":1308.15,"body":"it's less than a gap. It's less"},{"speaker":"Colby Joyner","startTime":1308.27,"endTime":1312.08,"body":"of a gap and more of a"},{"speaker":"Colby Joyner","startTime":1308.27,"endTime":1312.08,"body":"reimagined nation using"},{"speaker":"Colby Joyner","startTime":1312.08,"endTime":1315.98,"body":"technology. Right. And so, you"},{"speaker":"Colby Joyner","startTime":1312.08,"endTime":1315.98,"body":"know, we're still a"},{"speaker":"Colby Joyner","startTime":1315.98,"endTime":1319.22,"body":"communications platform. So it's"},{"speaker":"Colby Joyner","startTime":1315.98,"endTime":1319.22,"body":"not like we just invented this"},{"speaker":"Colby Joyner","startTime":1319.22,"endTime":1322.16,"body":"new way of doing something, you"},{"speaker":"Colby Joyner","startTime":1319.22,"endTime":1322.16,"body":"know, artificial intelligence,"},{"speaker":"Colby Joyner","startTime":1322.16,"endTime":1324.32,"body":"you know, you look at Google,"},{"speaker":"Colby Joyner","startTime":1322.16,"endTime":1324.32,"body":"and some of the other different,"},{"speaker":"Colby Joyner","startTime":1324.35,"endTime":1327.77,"body":"huge, massive companies are"},{"speaker":"Colby Joyner","startTime":1324.35,"endTime":1327.77,"body":"using AI for customer service,"},{"speaker":"Colby Joyner","startTime":1327.77,"endTime":1333.05,"body":"or whatever models that they"},{"speaker":"Colby Joyner","startTime":1327.77,"endTime":1333.05,"body":"build. But we saw it as a way to"},{"speaker":"Colby Joyner","startTime":1333.05,"endTime":1337.79,"body":"kind of reimagine the middle"},{"speaker":"Colby Joyner","startTime":1333.05,"endTime":1337.79,"body":"ground between where customers"},{"speaker":"Colby Joyner","startTime":1337.79,"endTime":1340.73,"body":"wanting to initially start"},{"speaker":"Colby Joyner","startTime":1337.79,"endTime":1340.73,"body":"communicating with a store. And"},{"speaker":"Colby Joyner","startTime":1340.73,"endTime":1343.76,"body":"then when the store actually"},{"speaker":"Colby Joyner","startTime":1340.73,"endTime":1343.76,"body":"takes it over. Right, because"},{"speaker":"Colby Joyner","startTime":1343.76,"endTime":1347.69,"body":"there's, there's so there has"},{"speaker":"Colby Joyner","startTime":1343.76,"endTime":1347.69,"body":"been traditionally a lot of just"},{"speaker":"Colby Joyner","startTime":1348.11,"endTime":1351.47,"body":"dropped balls at that point, you"},{"speaker":"Colby Joyner","startTime":1348.11,"endTime":1351.47,"body":"know, because it's fully reliant"},{"speaker":"Colby Joyner","startTime":1351.5,"endTime":1356.78,"body":"on the human ability to follow a"},{"speaker":"Colby Joyner","startTime":1351.5,"endTime":1356.78,"body":"process. And that's on a per"},{"speaker":"Colby Joyner","startTime":1356.78,"endTime":1361.73,"body":"store per team in the store"},{"speaker":"Colby Joyner","startTime":1356.78,"endTime":1361.73,"body":"basis. And so if we can be able"},{"speaker":"Colby Joyner","startTime":1361.73,"endTime":1364.73,"body":"to make sure that that customer"},{"speaker":"Colby Joyner","startTime":1361.73,"endTime":1364.73,"body":"experience coming into the"},{"speaker":"Colby Joyner","startTime":1364.73,"endTime":1368.99,"body":"store, with the brand messaging"},{"speaker":"Colby Joyner","startTime":1364.73,"endTime":1368.99,"body":"with the dealer messaging, and"},{"speaker":"Colby Joyner","startTime":1368.99,"endTime":1373.82,"body":"everything is aligned, as they"},{"speaker":"Colby Joyner","startTime":1368.99,"endTime":1373.82,"body":"come into the store, and we have"},{"speaker":"Colby Joyner","startTime":1373.85,"endTime":1377.45,"body":"that initial conversation for"},{"speaker":"Colby Joyner","startTime":1373.85,"endTime":1377.45,"body":"the dealer, to make sure that"},{"speaker":"Colby Joyner","startTime":1377.48,"endTime":1379.97,"body":"the customer feels comfortable"},{"speaker":"Colby Joyner","startTime":1377.48,"endTime":1379.97,"body":"talking that the walls are"},{"speaker":"Colby Joyner","startTime":1379.97,"endTime":1382.16,"body":"coming to coming down there,"},{"speaker":"Colby Joyner","startTime":1379.97,"endTime":1382.16,"body":"okay, with this kind of back and"},{"speaker":"Colby Joyner","startTime":1382.16,"endTime":1386.93,"body":"forth, then we're handing over"},{"speaker":"Colby Joyner","startTime":1382.16,"endTime":1386.93,"body":"this, this warmer lead, right,"},{"speaker":"Colby Joyner","startTime":1386.93,"endTime":1389.36,"body":"we're handing a warmer"},{"speaker":"Colby Joyner","startTime":1386.93,"endTime":1389.36,"body":"opportunity, I'm really trying"},{"speaker":"Colby Joyner","startTime":1389.36,"endTime":1395.51,"body":"to get out of that calling"},{"speaker":"Colby Joyner","startTime":1389.36,"endTime":1395.51,"body":"things lead mindset. Where we're"},{"speaker":"Colby Joyner","startTime":1395.54,"endTime":1399.38,"body":"handing over this warmer"},{"speaker":"Colby Joyner","startTime":1395.54,"endTime":1399.38,"body":"opportunity to the store, not to"},{"speaker":"Colby Joyner","startTime":1399.41,"endTime":1402.29,"body":"overtake the store, we're not"},{"speaker":"Colby Joyner","startTime":1399.41,"endTime":1402.29,"body":"replacing there's there's not a"},{"speaker":"Colby Joyner","startTime":1402.29,"endTime":1405.14,"body":"single person in the dealership"},{"speaker":"Colby Joyner","startTime":1402.29,"endTime":1405.14,"body":"that we replace. So that's not"},{"speaker":"Colby Joyner","startTime":1405.14,"endTime":1406.82,"body":"the goal, the goal is not"},{"speaker":"Colby Joyner","startTime":1405.14,"endTime":1406.82,"body":"replace a"},{"speaker":"Paul Daly","startTime":1407.09,"endTime":1409.79,"body":"major hesitancy like"},{"speaker":"Paul Daly","startTime":1407.09,"endTime":1409.79,"body":"do people think that is that"},{"speaker":"Paul Daly","startTime":1409.79,"endTime":1411.68,"body":"like a stigma? Yeah, yeah,"},{"speaker":"Paul Daly","startTime":1409.79,"endTime":1411.68,"body":"people think"},{"speaker":"Colby Joyner","startTime":1411.68,"endTime":1414.14,"body":"that, you know,"},{"speaker":"Colby Joyner","startTime":1411.68,"endTime":1414.14,"body":"okay, well, you know, if I have"},{"speaker":"Colby Joyner","startTime":1414.14,"endTime":1417.23,"body":"you then okay, who do I need to"},{"speaker":"Colby Joyner","startTime":1414.14,"endTime":1417.23,"body":"let go of? Well, no, it's no,"},{"speaker":"Colby Joyner","startTime":1417.23,"endTime":1420.08,"body":"it's not that it's the added"},{"speaker":"Colby Joyner","startTime":1417.23,"endTime":1420.08,"body":"piece, I said something the"},{"speaker":"Colby Joyner","startTime":1420.08,"endTime":1423.2,"body":"other day of, you know, the, the"},{"speaker":"Colby Joyner","startTime":1420.08,"endTime":1423.2,"body":"fuel additives, you know, you"},{"speaker":"Colby Joyner","startTime":1423.26,"endTime":1425.96,"body":"look to the, you know, into your"},{"speaker":"Colby Joyner","startTime":1423.26,"endTime":1425.96,"body":"tank and toss that little eight"},{"speaker":"Colby Joyner","startTime":1425.96,"endTime":1428.51,"body":"ounce fuel additive in there,"},{"speaker":"Colby Joyner","startTime":1425.96,"endTime":1428.51,"body":"now, you get a couple extra"},{"speaker":"Colby Joyner","startTime":1428.51,"endTime":1431.66,"body":"miles per gallon, that were the"},{"speaker":"Colby Joyner","startTime":1428.51,"endTime":1431.66,"body":"fuel additive, where that little"},{"speaker":"Colby Joyner","startTime":1431.66,"endTime":1433.97,"body":"fuel additive, that cost is in"},{"speaker":"Colby Joyner","startTime":1431.66,"endTime":1433.97,"body":"the tank, because it's going to"},{"speaker":"Colby Joyner","startTime":1433.97,"endTime":1437.0,"body":"get you that much more efficient"},{"speaker":"Colby Joyner","startTime":1433.97,"endTime":1437.0,"body":"on everything that's coming to"},{"speaker":"Colby Joyner","startTime":1437.0,"endTime":1438.11,"body":"you. Got it."},{"speaker":"Kyle Mountsier","startTime":1438.379,"endTime":1440.989,"body":"So what results"},{"speaker":"Kyle Mountsier","startTime":1438.379,"endTime":1440.989,"body":"are you? I mean, I'm really"},{"speaker":"Kyle Mountsier","startTime":1440.989,"endTime":1444.649,"body":"curious, because I, you know,"},{"speaker":"Kyle Mountsier","startTime":1440.989,"endTime":1444.649,"body":"everybody's trying to implement"},{"speaker":"Kyle Mountsier","startTime":1444.649,"endTime":1449.149,"body":"more communication, you know, so"},{"speaker":"Kyle Mountsier","startTime":1444.649,"endTime":1449.149,"body":"what results are you seeing and"},{"speaker":"Kyle Mountsier","startTime":1449.179,"endTime":1452.209,"body":"you know, when when you go in,"},{"speaker":"Kyle Mountsier","startTime":1449.179,"endTime":1452.209,"body":"and when you start working with"},{"speaker":"Kyle Mountsier","startTime":1452.329,"endTime":1456.889,"body":"a dealership or dealer group, in"},{"speaker":"Kyle Mountsier","startTime":1452.329,"endTime":1456.889,"body":"in the way that these"},{"speaker":"Kyle Mountsier","startTime":1456.919,"endTime":1462.349,"body":"opportunities are being handled"},{"speaker":"Kyle Mountsier","startTime":1456.919,"endTime":1462.349,"body":"and and being nurtured into that"},{"speaker":"Kyle Mountsier","startTime":1462.349,"endTime":1463.309,"body":"sales process."},{"speaker":"Colby Joyner","startTime":1463.85,"endTime":1467.15,"body":"So if we're"},{"speaker":"Colby Joyner","startTime":1463.85,"endTime":1467.15,"body":"talking about like KPIs that I"},{"speaker":"Colby Joyner","startTime":1467.15,"endTime":1470.27,"body":"could share with you, I mean,"},{"speaker":"Colby Joyner","startTime":1467.15,"endTime":1470.27,"body":"we're talking about 30%"},{"speaker":"Colby Joyner","startTime":1471.14,"endTime":1474.68,"body":"efficiency, increase right"},{"speaker":"Colby Joyner","startTime":1471.14,"endTime":1474.68,"body":"proficiency, increasing the"},{"speaker":"Colby Joyner","startTime":1474.68,"endTime":1479.99,"body":"stores, so more time being"},{"speaker":"Colby Joyner","startTime":1474.68,"endTime":1479.99,"body":"spent, by your BDR or your sales"},{"speaker":"Colby Joyner","startTime":1479.99,"endTime":1483.2,"body":"staff have of having proper"},{"speaker":"Colby Joyner","startTime":1479.99,"endTime":1483.2,"body":"communication and engagement"},{"speaker":"Colby Joyner","startTime":1483.2,"endTime":1486.77,"body":"with opportunities, instead of"},{"speaker":"Colby Joyner","startTime":1483.2,"endTime":1486.77,"body":"just spending time making phone"},{"speaker":"Colby Joyner","startTime":1486.77,"endTime":1491.75,"body":"calls, or sending emails with no"},{"speaker":"Colby Joyner","startTime":1486.77,"endTime":1491.75,"body":"responses. So now, more of their"},{"speaker":"Colby Joyner","startTime":1491.75,"endTime":1494.72,"body":"time is spent actually"},{"speaker":"Colby Joyner","startTime":1491.75,"endTime":1494.72,"body":"communicating with somebody that"},{"speaker":"Colby Joyner","startTime":1494.72,"endTime":1499.19,"body":"is wanting to communicate."},{"speaker":"Colby Joyner","startTime":1494.72,"endTime":1499.19,"body":"Secondarily is the way that we"},{"speaker":"Colby Joyner","startTime":1499.19,"endTime":1503.93,"body":"track and engage needs met with"},{"speaker":"Colby Joyner","startTime":1499.19,"endTime":1503.93,"body":"the customer is only based on"},{"speaker":"Colby Joyner","startTime":1503.96,"endTime":1507.89,"body":"positive intent and positive"},{"speaker":"Colby Joyner","startTime":1503.96,"endTime":1507.89,"body":"sentiment. Right? We're not"},{"speaker":"Colby Joyner","startTime":1507.89,"endTime":1510.38,"body":"sitting here saying, hey,"},{"speaker":"Colby Joyner","startTime":1507.89,"endTime":1510.38,"body":"somebody, somebody met us it"},{"speaker":"Colby Joyner","startTime":1510.38,"endTime":1513.29,"body":"just twice. So hey, they engaged"},{"speaker":"Colby Joyner","startTime":1510.38,"endTime":1513.29,"body":"with us. And so we're gonna give"},{"speaker":"Colby Joyner","startTime":1513.29,"endTime":1515.69,"body":"you that, you know, we're gonna"},{"speaker":"Colby Joyner","startTime":1513.29,"endTime":1515.69,"body":"count that for us now, we're"},{"speaker":"Colby Joyner","startTime":1515.69,"endTime":1520.37,"body":"only counting the people that"},{"speaker":"Colby Joyner","startTime":1515.69,"endTime":1520.37,"body":"are positively engaging with our"},{"speaker":"Colby Joyner","startTime":1520.37,"endTime":1524.3,"body":"AI and handing it over to you."},{"speaker":"Colby Joyner","startTime":1520.37,"endTime":1524.3,"body":"And we're seeing a 65% positive"},{"speaker":"Colby Joyner","startTime":1524.3,"endTime":1527.81,"body":"engagement and 65% engagement"},{"speaker":"Colby Joyner","startTime":1524.3,"endTime":1527.81,"body":"going towards the dealer?"},{"speaker":"Kyle Mountsier","startTime":1528.23,"endTime":1531.29,"body":"Well, I that"},{"speaker":"Kyle Mountsier","startTime":1528.23,"endTime":1531.29,"body":"first key, I think is just is,"},{"speaker":"Kyle Mountsier","startTime":1531.41,"endTime":1535.4,"body":"in general, good to key on four"},{"speaker":"Kyle Mountsier","startTime":1531.41,"endTime":1535.4,"body":"key in on for anything in the"},{"speaker":"Kyle Mountsier","startTime":1535.4,"endTime":1540.86,"body":"dealership is that, you know,"},{"speaker":"Kyle Mountsier","startTime":1535.4,"endTime":1540.86,"body":"technology has the potential to"},{"speaker":"Kyle Mountsier","startTime":1540.86,"endTime":1545.84,"body":"decrease efficiency because of"},{"speaker":"Kyle Mountsier","startTime":1540.86,"endTime":1545.84,"body":"multiple entry or anything that"},{"speaker":"Kyle Mountsier","startTime":1545.84,"endTime":1549.65,"body":"like, now I'm logging into"},{"speaker":"Kyle Mountsier","startTime":1545.84,"endTime":1549.65,"body":"another thing. But these these"},{"speaker":"Kyle Mountsier","startTime":1549.65,"endTime":1552.47,"body":"ways to increase efficiency,"},{"speaker":"Kyle Mountsier","startTime":1549.65,"endTime":1552.47,"body":"right, we heard over the"},{"speaker":"Kyle Mountsier","startTime":1552.47,"endTime":1557.24,"body":"pandemic, that average car sold"},{"speaker":"Kyle Mountsier","startTime":1552.47,"endTime":1557.24,"body":"per per person went from that 12"},{"speaker":"Kyle Mountsier","startTime":1557.24,"endTime":1560.78,"body":"range up to that 16 range, which"},{"speaker":"Kyle Mountsier","startTime":1557.24,"endTime":1560.78,"body":"means salespeople are being more"},{"speaker":"Kyle Mountsier","startTime":1560.78,"endTime":1564.2,"body":"leveraged to spend more time"},{"speaker":"Kyle Mountsier","startTime":1560.78,"endTime":1564.2,"body":"with guests, which means that"},{"speaker":"Kyle Mountsier","startTime":1564.2,"endTime":1567.89,"body":"they are less leveraged to spend"},{"speaker":"Kyle Mountsier","startTime":1564.2,"endTime":1567.89,"body":"time communicating, you know,"},{"speaker":"Kyle Mountsier","startTime":1567.89,"endTime":1573.29,"body":"we've got, you know, a tightened"},{"speaker":"Kyle Mountsier","startTime":1567.89,"endTime":1573.29,"body":"a tighten job market where it's"},{"speaker":"Kyle Mountsier","startTime":1573.29,"endTime":1577.46,"body":"hard to find people, because"},{"speaker":"Kyle Mountsier","startTime":1573.29,"endTime":1577.46,"body":"unemployment is so low. And so"},{"speaker":"Kyle Mountsier","startTime":1577.64,"endTime":1582.11,"body":"just finding all of these little"},{"speaker":"Kyle Mountsier","startTime":1577.64,"endTime":1582.11,"body":"inefficiencies frees you up, to"},{"speaker":"Kyle Mountsier","startTime":1582.11,"endTime":1584.03,"body":"do something else at the"},{"speaker":"Kyle Mountsier","startTime":1582.11,"endTime":1584.03,"body":"dealership. And I think that"},{"speaker":"Kyle Mountsier","startTime":1584.03,"endTime":1586.64,"body":"this is actually what Paul and I"},{"speaker":"Kyle Mountsier","startTime":1584.03,"endTime":1586.64,"body":"were talking about this morning,"},{"speaker":"Kyle Mountsier","startTime":1586.67,"endTime":1591.68,"body":"how, you know, things like"},{"speaker":"Kyle Mountsier","startTime":1586.67,"endTime":1591.68,"body":"education, and delivery, and the"},{"speaker":"Kyle Mountsier","startTime":1591.68,"endTime":1596.24,"body":"things were like, very, very"},{"speaker":"Kyle Mountsier","startTime":1591.68,"endTime":1596.24,"body":"close one on one interpersonal"},{"speaker":"Kyle Mountsier","startTime":1596.24,"endTime":1598.79,"body":"connection at a dealership are"},{"speaker":"Kyle Mountsier","startTime":1596.24,"endTime":1598.79,"body":"going to be so much more"},{"speaker":"Kyle Mountsier","startTime":1598.79,"endTime":1602.0,"body":"important as we go for the next"},{"speaker":"Kyle Mountsier","startTime":1598.79,"endTime":1602.0,"body":"three or four years, then if we"},{"speaker":"Kyle Mountsier","startTime":1602.0,"endTime":1605.39,"body":"can free ourselves up, no matter"},{"speaker":"Kyle Mountsier","startTime":1602.0,"endTime":1605.39,"body":"what the technology connect or"},{"speaker":"Kyle Mountsier","startTime":1605.39,"endTime":1606.83,"body":"another technology in a"},{"speaker":"Kyle Mountsier","startTime":1605.39,"endTime":1606.83,"body":"different part of the"},{"speaker":"Kyle Mountsier","startTime":1607.25,"endTime":1611.99,"body":"dealership, if we can free"},{"speaker":"Kyle Mountsier","startTime":1607.25,"endTime":1611.99,"body":"ourselves up to to be more"},{"speaker":"Kyle Mountsier","startTime":1611.99,"endTime":1615.95,"body":"efficient in those areas, and"},{"speaker":"Kyle Mountsier","startTime":1611.99,"endTime":1615.95,"body":"have more FaceTime or"},{"speaker":"Kyle Mountsier","startTime":1615.95,"endTime":1619.25,"body":"interpersonal connection with"},{"speaker":"Kyle Mountsier","startTime":1615.95,"endTime":1619.25,"body":"customers when they need it the"},{"speaker":"Kyle Mountsier","startTime":1619.25,"endTime":1623.6,"body":"most. I think that that's a win"},{"speaker":"Kyle Mountsier","startTime":1619.25,"endTime":1623.6,"body":"no matter what technology that"},{"speaker":"Kyle Mountsier","startTime":1623.6,"endTime":1625.97,"body":"you're looking to implement in a"},{"speaker":"Kyle Mountsier","startTime":1623.6,"endTime":1625.97,"body":"dealership. Yeah,"},{"speaker":"Colby Joyner","startTime":1625.99,"endTime":1628.51,"body":"we're so we're"},{"speaker":"Colby Joyner","startTime":1625.99,"endTime":1628.51,"body":"we're talking about automating"},{"speaker":"Colby Joyner","startTime":1628.63,"endTime":1631.57,"body":"technical or automating the"},{"speaker":"Colby Joyner","startTime":1628.63,"endTime":1631.57,"body":"process, but not automating the"},{"speaker":"Colby Joyner","startTime":1631.57,"endTime":1634.84,"body":"human in the relationship built."},{"speaker":"Colby Joyner","startTime":1631.57,"endTime":1634.84,"body":"Right. And so the more that we"},{"speaker":"Colby Joyner","startTime":1634.84,"endTime":1639.67,"body":"can automate a process, because"},{"speaker":"Colby Joyner","startTime":1634.84,"endTime":1639.67,"body":"the process is typically"},{"speaker":"Colby Joyner","startTime":1639.67,"endTime":1642.85,"body":"automated, right? You can't say,"},{"speaker":"Colby Joyner","startTime":1639.67,"endTime":1642.85,"body":"oh, I have a process, but then"},{"speaker":"Colby Joyner","startTime":1642.85,"endTime":1645.73,"body":"it doesn't fire correctly every"},{"speaker":"Colby Joyner","startTime":1642.85,"endTime":1645.73,"body":"time Well, no, you don't have a"},{"speaker":"Colby Joyner","startTime":1645.73,"endTime":1649.84,"body":"process, you have an idea. And"},{"speaker":"Colby Joyner","startTime":1645.73,"endTime":1649.84,"body":"so if you were able to automate"},{"speaker":"Colby Joyner","startTime":1649.84,"endTime":1652.36,"body":"portions of that process and"},{"speaker":"Colby Joyner","startTime":1649.84,"endTime":1652.36,"body":"make the process automated, then"},{"speaker":"Colby Joyner","startTime":1652.36,"endTime":1656.05,"body":"you like you said, Kyle, you"},{"speaker":"Colby Joyner","startTime":1652.36,"endTime":1656.05,"body":"free up the human being to be a"},{"speaker":"Colby Joyner","startTime":1656.05,"endTime":1661.09,"body":"human being, and engage in a"},{"speaker":"Colby Joyner","startTime":1656.05,"endTime":1661.09,"body":"relationship style sales. And so"},{"speaker":"Colby Joyner","startTime":1661.12,"endTime":1664.9,"body":"our job is to create that lift"},{"speaker":"Colby Joyner","startTime":1661.12,"endTime":1664.9,"body":"of engagement, that lift of"},{"speaker":"Colby Joyner","startTime":1664.9,"endTime":1667.24,"body":"opportunities coming into the"},{"speaker":"Colby Joyner","startTime":1664.9,"endTime":1667.24,"body":"store, and being able to"},{"speaker":"Colby Joyner","startTime":1667.3,"endTime":1670.66,"body":"actually speak with a"},{"speaker":"Colby Joyner","startTime":1667.3,"endTime":1670.66,"body":"salesperson one on one. And"},{"speaker":"Colby Joyner","startTime":1670.69,"endTime":1674.5,"body":"that's where you're gonna get"},{"speaker":"Colby Joyner","startTime":1670.69,"endTime":1674.5,"body":"that, that higher brand and or"},{"speaker":"Colby Joyner","startTime":1674.5,"endTime":1676.72,"body":"dealer loyalty, when you get"},{"speaker":"Colby Joyner","startTime":1674.5,"endTime":1676.72,"body":"that situated."},{"speaker":"Paul Daly","startTime":1676.0,"endTime":1680.14,"body":"The people side of"},{"speaker":"Paul Daly","startTime":1676.0,"endTime":1680.14,"body":"the business, you know, as we're"},{"speaker":"Paul Daly","startTime":1680.14,"endTime":1683.44,"body":"hearing, you know, like you, you"},{"speaker":"Paul Daly","startTime":1680.14,"endTime":1683.44,"body":"just mentioned College, we talk"},{"speaker":"Paul Daly","startTime":1683.44,"endTime":1687.64,"body":"about this element of what is"},{"speaker":"Paul Daly","startTime":1683.44,"endTime":1687.64,"body":"going to be the the requirement"},{"speaker":"Paul Daly","startTime":1687.67,"endTime":1692.71,"body":"or the the need human"},{"speaker":"Paul Daly","startTime":1687.67,"endTime":1692.71,"body":"interaction need over the next,"},{"speaker":"Paul Daly","startTime":1692.71,"endTime":1696.64,"body":"you know, 3 4 5 years, it's not"},{"speaker":"Paul Daly","startTime":1692.71,"endTime":1696.64,"body":"about pulling people out of the"},{"speaker":"Paul Daly","startTime":1696.64,"endTime":1699.7,"body":"stores, it's actually about"},{"speaker":"Paul Daly","startTime":1696.64,"endTime":1699.7,"body":"refocusing them to make those"},{"speaker":"Paul Daly","startTime":1699.7,"endTime":1702.07,"body":"connections, because an"},{"speaker":"Paul Daly","startTime":1699.7,"endTime":1702.07,"body":"Education Connection is actually"},{"speaker":"Paul Daly","startTime":1702.07,"endTime":1705.46,"body":"a really strong one. Because"},{"speaker":"Paul Daly","startTime":1702.07,"endTime":1705.46,"body":"someone came to you confused."},{"speaker":"Paul Daly","startTime":1706.27,"endTime":1709.21,"body":"And you cleared it up for them."},{"speaker":"Paul Daly","startTime":1706.27,"endTime":1709.21,"body":"Right? So you do all kinds of"},{"speaker":"Paul Daly","startTime":1709.21,"endTime":1711.34,"body":"things, you show them that"},{"speaker":"Paul Daly","startTime":1709.21,"endTime":1711.34,"body":"you're smart, you build a lot of"},{"speaker":"Paul Daly","startTime":1711.34,"endTime":1715.54,"body":"trust, right? You become their"},{"speaker":"Paul Daly","startTime":1711.34,"endTime":1715.54,"body":"their person, their guy or gal"},{"speaker":"Paul Daly","startTime":1715.54,"endTime":1719.47,"body":"when it comes time for them to"},{"speaker":"Paul Daly","startTime":1715.54,"endTime":1719.47,"body":"have a question. It sounds like,"},{"speaker":"Paul Daly","startTime":1720.25,"endTime":1723.79,"body":"it sounds like what you're doing"},{"speaker":"Paul Daly","startTime":1720.25,"endTime":1723.79,"body":"is really aligned with your kind"},{"speaker":"Paul Daly","startTime":1723.79,"endTime":1727.51,"body":"of heart for people in general,"},{"speaker":"Paul Daly","startTime":1723.79,"endTime":1727.51,"body":"right to move them from one"},{"speaker":"Paul Daly","startTime":1727.51,"endTime":1730.3,"body":"place to the next place to the"},{"speaker":"Paul Daly","startTime":1727.51,"endTime":1730.3,"body":"next place, right air traffic"},{"speaker":"Paul Daly","startTime":1730.3,"endTime":1733.48,"body":"control one place to the next"},{"speaker":"Paul Daly","startTime":1730.3,"endTime":1733.48,"body":"place to the next place. Massage"},{"speaker":"Paul Daly","startTime":1733.48,"endTime":1736.48,"body":"Therapists like on the pro"},{"speaker":"Paul Daly","startTime":1733.48,"endTime":1736.48,"body":"level, right? Moving them from"},{"speaker":"Paul Daly","startTime":1736.48,"endTime":1741.19,"body":"some level of pain or immobility"},{"speaker":"Paul Daly","startTime":1736.48,"endTime":1741.19,"body":"to be able to go and walk. So I"},{"speaker":"Paul Daly","startTime":1741.19,"endTime":1744.91,"body":"see the thread that's going"},{"speaker":"Paul Daly","startTime":1741.19,"endTime":1744.91,"body":"through without a doubt Exactly,"},{"speaker":"Paul Daly","startTime":1744.94,"endTime":1748.21,"body":"exactly how you you know, it's"},{"speaker":"Paul Daly","startTime":1744.94,"endTime":1748.21,"body":"totally aligned with your"},{"speaker":"Paul Daly","startTime":1748.21,"endTime":1752.02,"body":"personality. I'm going to ask"},{"speaker":"Paul Daly","startTime":1748.21,"endTime":1752.02,"body":"you this final question. So the"},{"speaker":"Paul Daly","startTime":1752.02,"endTime":1755.74,"body":"industry is it in a time when I"},{"speaker":"Paul Daly","startTime":1752.02,"endTime":1755.74,"body":"think there's just people are"},{"speaker":"Paul Daly","startTime":1755.74,"endTime":1758.86,"body":"juggling a lot of things and we"},{"speaker":"Paul Daly","startTime":1755.74,"endTime":1758.86,"body":"don't know where exactly"},{"speaker":"Paul Daly","startTime":1758.86,"endTime":1761.29,"body":"everything is going to fall when"},{"speaker":"Paul Daly","startTime":1758.86,"endTime":1761.29,"body":"it comes down or trying to best"},{"speaker":"Paul Daly","startTime":1761.29,"endTime":1764.77,"body":"to place our hand under the ball"},{"speaker":"Paul Daly","startTime":1761.29,"endTime":1764.77,"body":"when it falls. What what would"},{"speaker":"Paul Daly","startTime":1764.8,"endTime":1768.55,"body":"one line of advice be that you"},{"speaker":"Paul Daly","startTime":1764.8,"endTime":1768.55,"body":"would give to auto dealers?"},{"speaker":"Paul Daly","startTime":1768.58,"endTime":1770.71,"body":"Granted, you have a lot of"},{"speaker":"Paul Daly","startTime":1768.58,"endTime":1770.71,"body":"experience from inside the"},{"speaker":"Paul Daly","startTime":1770.71,"endTime":1773.05,"body":"dealership and a lot of"},{"speaker":"Paul Daly","startTime":1770.71,"endTime":1773.05,"body":"perspective from outside the"},{"speaker":"Paul Daly","startTime":1773.05,"endTime":1775.6,"body":"dealership, if you could tell"},{"speaker":"Paul Daly","startTime":1773.05,"endTime":1775.6,"body":"them to focus on one thing for"},{"speaker":"Paul Daly","startTime":1775.6,"endTime":1778.48,"body":"the next 12 months, right? We're"},{"speaker":"Paul Daly","startTime":1775.6,"endTime":1778.48,"body":"not talking three, four or five"},{"speaker":"Paul Daly","startTime":1778.48,"endTime":1781.48,"body":"years. Where do you see the most"},{"speaker":"Paul Daly","startTime":1778.48,"endTime":1781.48,"body":"opportunity for a dealer if they"},{"speaker":"Paul Daly","startTime":1781.48,"endTime":1782.14,"body":"focus,"},{"speaker":"Colby Joyner","startTime":1783.35,"endTime":1787.34,"body":"reduce and"},{"speaker":"Colby Joyner","startTime":1783.35,"endTime":1787.34,"body":"streamline everything? That"},{"speaker":"Colby Joyner","startTime":1787.34,"endTime":1791.39,"body":"would be my biggest thing"},{"speaker":"Colby Joyner","startTime":1787.34,"endTime":1791.39,"body":"reduced. You can't have you"},{"speaker":"Colby Joyner","startTime":1791.39,"endTime":1794.9,"body":"know, unless you're my wife,"},{"speaker":"Colby Joyner","startTime":1791.39,"endTime":1794.9,"body":"happy anniversary to my wife"},{"speaker":"Colby Joyner","startTime":1794.9,"endTime":1800.0,"body":"today. Unless it's my daughter's"},{"speaker":"Colby Joyner","startTime":1794.9,"endTime":1800.0,"body":"sixth birthday at the same time."},{"speaker":"Colby Joyner","startTime":1800.0,"endTime":1801.74,"body":"I'm so happy birthday Happy"},{"speaker":"Colby Joyner","startTime":1800.0,"endTime":1801.74,"body":"Anniversary by"},{"speaker":"Paul Daly","startTime":1801.74,"endTime":1803.6,"body":"the dog on the"},{"speaker":"Paul Daly","startTime":1801.74,"endTime":1803.6,"body":"anniversary was the dog"},{"speaker":"Paul Daly","startTime":1803.6,"endTime":1804.44,"body":"anniversary gift?"},{"speaker":"Colby Joyner","startTime":1805.01,"endTime":1809.3,"body":"No, she bought her"},{"speaker":"Colby Joyner","startTime":1805.01,"endTime":1809.3,"body":"dog born randomly. Yeah. I guess"},{"speaker":"Colby Joyner","startTime":1809.3,"endTime":1811.28,"body":"yeah, she called me. She called"},{"speaker":"Colby Joyner","startTime":1809.3,"endTime":1811.28,"body":"me and said, Hey, we bought a"},{"speaker":"Colby Joyner","startTime":1811.28,"endTime":1818.9,"body":"Shih Tzu. And I said, Oh, we"},{"speaker":"Colby Joyner","startTime":1811.28,"endTime":1818.9,"body":"did. That's nice. No, but you"},{"speaker":"Colby Joyner","startTime":1818.9,"endTime":1823.55,"body":"can't, you can't focus on 13"},{"speaker":"Colby Joyner","startTime":1818.9,"endTime":1823.55,"body":"things at once, and try to make"},{"speaker":"Colby Joyner","startTime":1823.55,"endTime":1827.66,"body":"sure all 13 Or all 13 things"},{"speaker":"Colby Joyner","startTime":1823.55,"endTime":1827.66,"body":"work correct. So the more that"},{"speaker":"Colby Joyner","startTime":1827.66,"endTime":1833.72,"body":"you're able to reduce and have a"},{"speaker":"Colby Joyner","startTime":1827.66,"endTime":1833.72,"body":"very good aligned plan, on how"},{"speaker":"Colby Joyner","startTime":1833.72,"endTime":1837.11,"body":"you operate as a store, how you"},{"speaker":"Colby Joyner","startTime":1833.72,"endTime":1837.11,"body":"operate as a culture, how you"},{"speaker":"Colby Joyner","startTime":1837.11,"endTime":1841.19,"body":"operate internally, and that the"},{"speaker":"Colby Joyner","startTime":1837.11,"endTime":1841.19,"body":"perception of the external,"},{"speaker":"Colby Joyner","startTime":1841.22,"endTime":1846.14,"body":"right, so how they handle their"},{"speaker":"Colby Joyner","startTime":1841.22,"endTime":1846.14,"body":"cup of customers outbound, the"},{"speaker":"Colby Joyner","startTime":1846.14,"endTime":1848.66,"body":"more that you're able to"},{"speaker":"Colby Joyner","startTime":1846.14,"endTime":1848.66,"body":"streamline that and get it just"},{"speaker":"Colby Joyner","startTime":1849.05,"endTime":1854.33,"body":"airtight, the more that in the"},{"speaker":"Colby Joyner","startTime":1849.05,"endTime":1854.33,"body":"varying situations that are to"},{"speaker":"Colby Joyner","startTime":1854.33,"endTime":1858.32,"body":"come, you will at least know how"},{"speaker":"Colby Joyner","startTime":1854.33,"endTime":1858.32,"body":"you handle them. I think one of"},{"speaker":"Colby Joyner","startTime":1858.32,"endTime":1861.05,"body":"the biggest issues is that"},{"speaker":"Colby Joyner","startTime":1858.32,"endTime":1861.05,"body":"people don't know how to handle"},{"speaker":"Colby Joyner","startTime":1861.05,"endTime":1863.99,"body":"the situations when they arise."},{"speaker":"Colby Joyner","startTime":1861.05,"endTime":1863.99,"body":"Because now they feel like they"},{"speaker":"Colby Joyner","startTime":1863.99,"endTime":1867.35,"body":"have to add the 14th thing to"},{"speaker":"Colby Joyner","startTime":1863.99,"endTime":1867.35,"body":"make sure that they cover that."},{"speaker":"Colby Joyner","startTime":1867.38,"endTime":1870.08,"body":"And then you keep stacking and"},{"speaker":"Colby Joyner","startTime":1867.38,"endTime":1870.08,"body":"stacking and stacking. Yeah. And"},{"speaker":"Colby Joyner","startTime":1870.08,"endTime":1874.52,"body":"then you lose sight, you've kind"},{"speaker":"Colby Joyner","startTime":1870.08,"endTime":1874.52,"body":"of you don't have the ability to"},{"speaker":"Colby Joyner","startTime":1874.52,"endTime":1875.15,"body":"track it all."},{"speaker":"Paul Daly","startTime":1875.18,"endTime":1877.25,"body":"What's the main thing"},{"speaker":"Paul Daly","startTime":1875.18,"endTime":1877.25,"body":"again, right, you just have all"},{"speaker":"Paul Daly","startTime":1877.25,"endTime":1880.46,"body":"these things. And it's hard to"},{"speaker":"Paul Daly","startTime":1877.25,"endTime":1880.46,"body":"tell the main things. So what I,"},{"speaker":"Paul Daly","startTime":1880.79,"endTime":1884.57,"body":"what I hear you saying is, in"},{"speaker":"Paul Daly","startTime":1880.79,"endTime":1884.57,"body":"these complex times, you're"},{"speaker":"Paul Daly","startTime":1884.57,"endTime":1889.28,"body":"like, dealers, anything you can"},{"speaker":"Paul Daly","startTime":1884.57,"endTime":1889.28,"body":"do to take away to get simpler."},{"speaker":"Unknown","startTime":1891.22,"endTime":1895.78,"body":"Let's start to go. And"},{"speaker":"Unknown","startTime":1891.22,"endTime":1895.78,"body":"so in that turn, like with"},{"speaker":"Unknown","startTime":1895.78,"endTime":1899.23,"body":"Konect, Kyle was saying that"},{"speaker":"Unknown","startTime":1895.78,"endTime":1899.23,"body":"earlier, and I was gonna say it,"},{"speaker":"Unknown","startTime":1899.29,"endTime":1903.55,"body":"but with Konect, there's not a"},{"speaker":"Unknown","startTime":1899.29,"endTime":1903.55,"body":"purpose or reason for the dealer"},{"speaker":"Unknown","startTime":1903.55,"endTime":1907.81,"body":"to have to log in into anything."},{"speaker":"Unknown","startTime":1903.55,"endTime":1907.81,"body":"There's not a browser window,"},{"speaker":"Unknown","startTime":1907.81,"endTime":1910.63,"body":"you have to have open, you don't"},{"speaker":"Unknown","startTime":1907.81,"endTime":1910.63,"body":"have to go in and check"},{"speaker":"Unknown","startTime":1910.63,"endTime":1914.23,"body":"anything, we have the report,"},{"speaker":"Unknown","startTime":1910.63,"endTime":1914.23,"body":"you know, we're building this"},{"speaker":"Unknown","startTime":1914.26,"endTime":1917.59,"body":"really, really cool report,"},{"speaker":"Unknown","startTime":1914.26,"endTime":1917.59,"body":"which I'll share more later. But"},{"speaker":"Unknown","startTime":1917.59,"endTime":1921.07,"body":"it's it's a different way of"},{"speaker":"Unknown","startTime":1917.59,"endTime":1921.07,"body":"looking at reporting. But we"},{"speaker":"Unknown","startTime":1921.07,"endTime":1923.44,"body":"have a report that just gets"},{"speaker":"Unknown","startTime":1921.07,"endTime":1923.44,"body":"sent over to the dealer and the"},{"speaker":"Unknown","startTime":1923.44,"endTime":1926.71,"body":"people that we need to send it"},{"speaker":"Unknown","startTime":1923.44,"endTime":1926.71,"body":"over other than that, everything"},{"speaker":"Unknown","startTime":1926.71,"endTime":1929.83,"body":"will go into the CRM, every"},{"speaker":"Unknown","startTime":1926.71,"endTime":1929.83,"body":"ounce of communication that you"},{"speaker":"Unknown","startTime":1929.83,"endTime":1932.23,"body":"need to know about what we did,"},{"speaker":"Unknown","startTime":1929.83,"endTime":1932.23,"body":"and what we said, the dealer"},{"speaker":"Unknown","startTime":1932.23,"endTime":1935.47,"body":"will know, the BDR will know"},{"speaker":"Unknown","startTime":1932.23,"endTime":1935.47,"body":"whoever is assigned to it will"},{"speaker":"Unknown","startTime":1935.47,"endTime":1938.8,"body":"know it's all placed in there"},{"speaker":"Unknown","startTime":1935.47,"endTime":1938.8,"body":"easily for them, because that's"},{"speaker":"Unknown","startTime":1938.8,"endTime":1940.87,"body":"their wheelhouse. They're"},{"speaker":"Unknown","startTime":1938.8,"endTime":1940.87,"body":"comfortable sitting in the CRM,"},{"speaker":"Unknown","startTime":1940.87,"endTime":1943.6,"body":"so I'll send it over to them and"},{"speaker":"Unknown","startTime":1940.87,"endTime":1943.6,"body":"let them look at it. And there,"},{"speaker":"Unknown","startTime":1943.87,"endTime":1945.79,"body":"they don't have to have another"},{"speaker":"Unknown","startTime":1943.87,"endTime":1945.79,"body":"window open that's going to slow"},{"speaker":"Unknown","startTime":1945.79,"endTime":1949.75,"body":"down their, you know, 15 year"},{"speaker":"Unknown","startTime":1945.79,"endTime":1949.75,"body":"old PC, right? They just need to"},{"speaker":"Unknown","startTime":1949.75,"endTime":1951.73,"body":"have the CRM"},{"speaker":"Paul Daly","startTime":1956.42,"endTime":1957.8,"body":"in front of the dot"},{"speaker":"Paul Daly","startTime":1956.42,"endTime":1957.8,"body":"matrix printer,"},{"speaker":"Colby Joyner","startTime":1958.25,"endTime":1961.61,"body":"right, right. So"},{"speaker":"Colby Joyner","startTime":1958.25,"endTime":1961.61,"body":"that's but but it's, I want to"},{"speaker":"Colby Joyner","startTime":1961.61,"endTime":1964.85,"body":"make it simple. It's simple. You"},{"speaker":"Colby Joyner","startTime":1961.61,"endTime":1964.85,"body":"don't have to log in, you don't"},{"speaker":"Colby Joyner","startTime":1964.85,"endTime":1968.09,"body":"have to, there's no reason for"},{"speaker":"Colby Joyner","startTime":1964.85,"endTime":1968.09,"body":"it. I don't I want to eliminate"},{"speaker":"Colby Joyner","startTime":1968.09,"endTime":1971.81,"body":"that concern. Of Oh, I gotta"},{"speaker":"Colby Joyner","startTime":1968.09,"endTime":1971.81,"body":"check this, then I gotta check"},{"speaker":"Colby Joyner","startTime":1971.81,"endTime":1974.96,"body":"this. And I gotta check this. To"},{"speaker":"Colby Joyner","startTime":1971.81,"endTime":1974.96,"body":"streamline it to make it easy."},{"speaker":"Colby Joyner","startTime":1975.26,"endTime":1978.62,"body":"We do our job on our end, and it"},{"speaker":"Colby Joyner","startTime":1975.26,"endTime":1978.62,"body":"gives you more opportunities on"},{"speaker":"Colby Joyner","startTime":1978.62,"endTime":1979.07,"body":"yours."},{"speaker":"Paul Daly","startTime":1979.6,"endTime":1982.42,"body":"will call me awesome."},{"speaker":"Paul Daly","startTime":1979.6,"endTime":1982.42,"body":"I'm excited to see where this"},{"speaker":"Paul Daly","startTime":1982.42,"endTime":1985.21,"body":"all goes. I'm excited to hang"},{"speaker":"Paul Daly","startTime":1982.42,"endTime":1985.21,"body":"out with you a little at ASOTU"},{"speaker":"Paul Daly","startTime":1985.21,"endTime":1986.8,"body":"CON in person. Absolutely."},{"speaker":"Colby Joyner","startTime":1987.14,"endTime":1988.67,"body":"My first time to"},{"speaker":"Colby Joyner","startTime":1987.14,"endTime":1988.67,"body":"Philly to so I'm"},{"speaker":"Paul Daly","startTime":1988.93,"endTime":1992.29,"body":"oh my goodness, that"},{"speaker":"Paul Daly","startTime":1988.93,"endTime":1992.29,"body":"just makes me so happy."},{"speaker":"Kyle Mountsier","startTime":1992.32,"endTime":1994.54,"body":"The man is gonna"},{"speaker":"Kyle Mountsier","startTime":1992.32,"endTime":1994.54,"body":"get a cheesesteak, you know?"},{"speaker":"Kyle Mountsier","startTime":1994.57,"endTime":1996.34,"body":"Yeah, yeah. Oh, yeah. Yeah."},{"speaker":"Paul Daly","startTime":1997.15,"endTime":1998.74,"body":"Well, thank you so"},{"speaker":"Paul Daly","startTime":1997.15,"endTime":1998.74,"body":"much for giving us some of your"},{"speaker":"Paul Daly","startTime":1998.74,"endTime":2001.92,"body":"time today, I can't wait to see"},{"speaker":"Paul Daly","startTime":1998.74,"endTime":2001.92,"body":"what the next what the next"},{"speaker":"Paul Daly","startTime":2001.95,"endTime":2004.38,"body":"iteration is going to be for you"},{"speaker":"Paul Daly","startTime":2001.95,"endTime":2004.38,"body":"and for connect."},{"speaker":"Colby Joyner","startTime":2005.1,"endTime":2006.75,"body":"And it's a"},{"speaker":"Colby Joyner","startTime":2005.1,"endTime":2006.75,"body":"pleasure of being able to just"},{"speaker":"Colby Joyner","startTime":2006.75,"endTime":2007.83,"body":"hang out with him a little bit"},{"speaker":"Kyle Mountsier","startTime":2012.18,"endTime":2015.24,"body":"what we figured"},{"speaker":"Kyle Mountsier","startTime":2012.18,"endTime":2015.24,"body":"out is that basically, you could"},{"speaker":"Kyle Mountsier","startTime":2015.24,"endTime":2022.29,"body":"have an air traffic controller,"},{"speaker":"Kyle Mountsier","startTime":2015.24,"endTime":2022.29,"body":"a former Air Force in enrollee,"},{"speaker":"Kyle Mountsier","startTime":2022.47,"endTime":2025.56,"body":"and a licensed massage therapist"},{"speaker":"Kyle Mountsier","startTime":2022.47,"endTime":2025.56,"body":"walk into a bar and come"},{"speaker":"Kyle Mountsier","startTime":2025.56,"endTime":2028.38,"body":"together and figure out how to"},{"speaker":"Kyle Mountsier","startTime":2025.56,"endTime":2028.38,"body":"run a new business. And Colby"},{"speaker":"Kyle Mountsier","startTime":2028.38,"endTime":2032.52,"body":"just did the whole thing all at"},{"speaker":"Kyle Mountsier","startTime":2028.38,"endTime":2032.52,"body":"the same time. It's quite"},{"speaker":"Kyle Mountsier","startTime":2032.52,"endTime":2036.18,"body":"impressive No, because I think"},{"speaker":"Kyle Mountsier","startTime":2032.52,"endTime":2036.18,"body":"that this happens a lot in"},{"speaker":"Kyle Mountsier","startTime":2036.18,"endTime":2038.82,"body":"automotive, especially people"},{"speaker":"Kyle Mountsier","startTime":2036.18,"endTime":2038.82,"body":"that kind of try and find their"},{"speaker":"Kyle Mountsier","startTime":2038.82,"endTime":2042.63,"body":"way in a few things. And we see"},{"speaker":"Kyle Mountsier","startTime":2038.82,"endTime":2042.63,"body":"that those people are much more"},{"speaker":"Kyle Mountsier","startTime":2043.17,"endTime":2046.47,"body":"acclimated to the types of"},{"speaker":"Kyle Mountsier","startTime":2043.17,"endTime":2046.47,"body":"changes and shifts and consumer"},{"speaker":"Kyle Mountsier","startTime":2046.47,"endTime":2050.16,"body":"and customer and, and partner"},{"speaker":"Kyle Mountsier","startTime":2046.47,"endTime":2050.16,"body":"dynamics that are necessary to"},{"speaker":"Kyle Mountsier","startTime":2050.16,"endTime":2054.42,"body":"be able to approach problems and"},{"speaker":"Kyle Mountsier","startTime":2050.16,"endTime":2054.42,"body":"topics in automotive. So people"},{"speaker":"Kyle Mountsier","startTime":2054.42,"endTime":2058.08,"body":"that have these wide ranges of"},{"speaker":"Kyle Mountsier","startTime":2054.42,"endTime":2058.08,"body":"experience actually come into"},{"speaker":"Kyle Mountsier","startTime":2058.08,"endTime":2061.71,"body":"automotive and and learn how to"},{"speaker":"Kyle Mountsier","startTime":2058.08,"endTime":2061.71,"body":"focus all of that energy and I"},{"speaker":"Kyle Mountsier","startTime":2061.71,"endTime":2064.71,"body":"think that he's done that"},{"speaker":"Kyle Mountsier","startTime":2061.71,"endTime":2064.71,"body":"through a few different mediums"},{"speaker":"Kyle Mountsier","startTime":2064.71,"endTime":2067.62,"body":"and I love where He's taking"},{"speaker":"Kyle Mountsier","startTime":2064.71,"endTime":2067.62,"body":"this conversation of like, hey,"},{"speaker":"Kyle Mountsier","startTime":2067.62,"endTime":2071.7,"body":"we just have to be we have to"},{"speaker":"Kyle Mountsier","startTime":2067.62,"endTime":2071.7,"body":"free up our people to be able to"},{"speaker":"Kyle Mountsier","startTime":2071.7,"endTime":2075.54,"body":"serve customers more to take"},{"speaker":"Kyle Mountsier","startTime":2071.7,"endTime":2075.54,"body":"away some of the tasks that that"},{"speaker":"Kyle Mountsier","startTime":2075.54,"endTime":2079.17,"body":"maybe they're doing or are not"},{"speaker":"Kyle Mountsier","startTime":2075.54,"endTime":2079.17,"body":"doing well and freeing them up"},{"speaker":"Kyle Mountsier","startTime":2079.17,"endTime":2079.41,"body":"to do"},{"speaker":"Paul Daly","startTime":2079.45,"endTime":2081.55,"body":"other that's the"},{"speaker":"Paul Daly","startTime":2079.45,"endTime":2081.55,"body":"focus on the right solution."},{"speaker":"Paul Daly","startTime":2081.94,"endTime":2084.31,"body":"Right it's easy to get in the"},{"speaker":"Paul Daly","startTime":2081.94,"endTime":2084.31,"body":"weeds on you know whatever your"},{"speaker":"Paul Daly","startTime":2084.31,"endTime":2086.62,"body":"product provides or whatever"},{"speaker":"Paul Daly","startTime":2084.31,"endTime":2086.62,"body":"like lane you're running in to"},{"speaker":"Paul Daly","startTime":2086.62,"endTime":2089.56,"body":"say this is the most important"},{"speaker":"Paul Daly","startTime":2086.62,"endTime":2089.56,"body":"thing. I love how he's always"},{"speaker":"Paul Daly","startTime":2089.56,"endTime":2092.53,"body":"looking over the horizon for me"},{"speaker":"Paul Daly","startTime":2089.56,"endTime":2092.53,"body":"like no we're just doing this so"},{"speaker":"Paul Daly","startTime":2092.53,"endTime":2096.07,"body":"that you can do that. Right and"},{"speaker":"Paul Daly","startTime":2092.53,"endTime":2096.07,"body":"you can do that doesn't mean"},{"speaker":"Paul Daly","startTime":2096.28,"endTime":2099.76,"body":"close more sales. Yes, everybody"},{"speaker":"Paul Daly","startTime":2096.28,"endTime":2099.76,"body":"wants to close more sales but"},{"speaker":"Paul Daly","startTime":2099.76,"endTime":2102.61,"body":"under stating that giving the"},{"speaker":"Paul Daly","startTime":2099.76,"endTime":2102.61,"body":"customer the better experience"},{"speaker":"Paul Daly","startTime":2102.64,"endTime":2105.91,"body":"is something that closes more"},{"speaker":"Paul Daly","startTime":2102.64,"endTime":2105.91,"body":"sales and helps the industry as"},{"speaker":"Paul Daly","startTime":2105.91,"endTime":2107.5,"body":"a whole. And and and"},{"speaker":"Michael Cirillo","startTime":2107.65,"endTime":2109.72,"body":"it makes sense"},{"speaker":"Michael Cirillo","startTime":2107.65,"endTime":2109.72,"body":"though air traffic control isn't"},{"speaker":"Michael Cirillo","startTime":2109.72,"endTime":2113.98,"body":"that that's like the rated as"},{"speaker":"Michael Cirillo","startTime":2109.72,"endTime":2113.98,"body":"the most stressful yeah job that"},{"speaker":"Michael Cirillo","startTime":2113.98,"endTime":2116.11,"body":"you that an individual could"},{"speaker":"Michael Cirillo","startTime":2113.98,"endTime":2116.11,"body":"possibly have. So as I'm"},{"speaker":"Michael Cirillo","startTime":2116.11,"endTime":2119.08,"body":"listening to the two of you, on"},{"speaker":"Michael Cirillo","startTime":2116.11,"endTime":2119.08,"body":"the back of that, that"},{"speaker":"Michael Cirillo","startTime":2119.08,"endTime":2122.17,"body":"conversation, it makes sense to"},{"speaker":"Michael Cirillo","startTime":2119.08,"endTime":2122.17,"body":"me that he knows how to focus"},{"speaker":"Michael Cirillo","startTime":2122.17,"endTime":2125.95,"body":"energy, because I mean, anybody"},{"speaker":"Michael Cirillo","startTime":2122.17,"endTime":2125.95,"body":"could oversimplify air traffic"},{"speaker":"Michael Cirillo","startTime":2125.95,"endTime":2129.91,"body":"control and say help planes take"},{"speaker":"Michael Cirillo","startTime":2125.95,"endTime":2129.91,"body":"off and land. Yeah, but how hard"},{"speaker":"Michael Cirillo","startTime":2129.91,"endTime":2133.15,"body":"could it be? Yeah, but you were"},{"speaker":"Michael Cirillo","startTime":2129.91,"endTime":2133.15,"body":"saying about seeing ahead of the"},{"speaker":"Michael Cirillo","startTime":2133.15,"endTime":2136.96,"body":"horizon. It makes sense to me,"},{"speaker":"Michael Cirillo","startTime":2133.15,"endTime":2136.96,"body":"because, you know, all he can"},{"speaker":"Michael Cirillo","startTime":2136.96,"endTime":2140.44,"body":"control is what's on his radar,"},{"speaker":"Michael Cirillo","startTime":2136.96,"endTime":2140.44,"body":"but he doesn't, that doesn't"},{"speaker":"Michael Cirillo","startTime":2140.5,"endTime":2143.62,"body":"mean he doesn't know there's"},{"speaker":"Michael Cirillo","startTime":2140.5,"endTime":2143.62,"body":"other airplanes in the air about"},{"speaker":"Michael Cirillo","startTime":2143.77,"endTime":2145.93,"body":"so it's like, there's so much"},{"speaker":"Michael Cirillo","startTime":2143.77,"endTime":2145.93,"body":"complex and"},{"speaker":"Paul Daly","startTime":2145.93,"endTime":2148.39,"body":"staying calm, right?"},{"speaker":"Paul Daly","startTime":2145.93,"endTime":2148.39,"body":"Like you have to keep your"},{"speaker":"Paul Daly","startTime":2148.39,"endTime":2151.63,"body":"composure which he is super"},{"speaker":"Paul Daly","startTime":2148.39,"endTime":2151.63,"body":"cool. It makes so much sense."},{"speaker":"Paul Daly","startTime":2151.63,"endTime":2154.72,"body":"I'm like you are an air traffic"},{"speaker":"Paul Daly","startTime":2151.63,"endTime":2154.72,"body":"controller this might be easier"},{"speaker":"Paul Daly","startTime":2154.72,"endTime":2157.36,"body":"for you. Yeah, we handle"},{"speaker":"Paul Daly","startTime":2154.72,"endTime":2157.36,"body":"situation but we've seen them"},{"speaker":"Paul Daly","startTime":2157.36,"endTime":2161.14,"body":"handles just some like all kinds"},{"speaker":"Paul Daly","startTime":2157.36,"endTime":2161.14,"body":"of stuff and all kinds of energy"},{"speaker":"Paul Daly","startTime":2161.14,"endTime":2164.41,"body":"flowing and emotion flowing and"},{"speaker":"Paul Daly","startTime":2161.14,"endTime":2164.41,"body":"details filling he just kind of"},{"speaker":"Paul Daly","startTime":2165.22,"endTime":2168.52,"body":"okay, right? Did I just picture"},{"speaker":"Paul Daly","startTime":2165.22,"endTime":2168.52,"body":"that air traffic controller? I"},{"speaker":"Paul Daly","startTime":2168.52,"endTime":2172.39,"body":"hear him in my head. Okay, we"},{"speaker":"Paul Daly","startTime":2168.52,"endTime":2172.39,"body":"got to go to heading one seven."},{"speaker":"Paul Daly","startTime":2172.84,"endTime":2174.19,"body":"And he drops the"},{"speaker":"Michael Cirillo","startTime":2174.19,"endTime":2176.74,"body":"mic and is like"},{"speaker":"Michael Cirillo","startTime":2174.19,"endTime":2176.74,"body":"they're gonna die. I want to see"},{"speaker":"Michael Cirillo","startTime":2176.74,"endTime":2180.07,"body":"an air traffic controller like"},{"speaker":"Michael Cirillo","startTime":2176.74,"endTime":2180.07,"body":"plan out a dealership, you know,"},{"speaker":"Michael Cirillo","startTime":2180.07,"endTime":2182.14,"body":"like, how do you get to the"},{"speaker":"Michael Cirillo","startTime":2180.07,"endTime":2182.14,"body":"service bay, they're gonna have"},{"speaker":"Michael Cirillo","startTime":2182.14,"endTime":2185.71,"body":"to like cars will have to enter"},{"speaker":"Michael Cirillo","startTime":2182.14,"endTime":2185.71,"body":"a pattern approach. Yeah."},{"speaker":"Paul Daly","startTime":2185.0,"endTime":2191.27,"body":"Man, well, all that"},{"speaker":"Paul Daly","startTime":2185.0,"endTime":2191.27,"body":"we say put a lot of pieces"},{"speaker":"Paul Daly","startTime":2191.27,"endTime":2194.03,"body":"together. And these are"},{"speaker":"Paul Daly","startTime":2191.27,"endTime":2194.03,"body":"definitely the stories that we"},{"speaker":"Paul Daly","startTime":2194.03,"endTime":2197.03,"body":"love because we know we need"},{"speaker":"Paul Daly","startTime":2194.03,"endTime":2197.03,"body":"such a texture of people in"},{"speaker":"Paul Daly","startTime":2197.03,"endTime":2199.4,"body":"automotive and people coming to"},{"speaker":"Paul Daly","startTime":2197.03,"endTime":2199.4,"body":"automotive with those"},{"speaker":"Paul Daly","startTime":2199.4,"endTime":2202.1,"body":"backgrounds. And there's a lot"},{"speaker":"Paul Daly","startTime":2199.4,"endTime":2202.1,"body":"of people that didn't start off"},{"speaker":"Paul Daly","startTime":2202.22,"endTime":2204.68,"body":"saying I want to be a car"},{"speaker":"Paul Daly","startTime":2202.22,"endTime":2204.68,"body":"dealer. I want to be in the"},{"speaker":"Paul Daly","startTime":2204.68,"endTime":2207.53,"body":"automotive industry. Colby is"},{"speaker":"Paul Daly","startTime":2204.68,"endTime":2207.53,"body":"one of the best. It was good to"},{"speaker":"Paul Daly","startTime":2207.53,"endTime":2210.44,"body":"spend some time on behalf of"},{"speaker":"Paul Daly","startTime":2207.53,"endTime":2210.44,"body":"Kyle Mountsier, Michael Cirillo,"},{"speaker":"Paul Daly","startTime":2210.44,"endTime":2212.99,"body":"myself. Thanks for listening to"},{"speaker":"Paul Daly","startTime":2210.44,"endTime":2212.99,"body":"the Auto Collabs podcast."},{"speaker":"Unknown","startTime":2213.68,"endTime":2217.1,"body":"Sign up for our free"},{"speaker":"Unknown","startTime":2213.68,"endTime":2217.1,"body":"and fun to read daily email for"},{"speaker":"Unknown","startTime":2217.1,"endTime":2220.94,"body":"a free shot of relevant news and"},{"speaker":"Unknown","startTime":2217.1,"endTime":2220.94,"body":"automotive, retail media and pop"},{"speaker":"Unknown","startTime":2220.94,"endTime":2226.79,"body":"culture. You can get it now at"},{"speaker":"Unknown","startTime":2220.94,"endTime":2226.79,"body":"Asotu.com That's ASOTU.com If"},{"speaker":"Unknown","startTime":2226.79,"endTime":2230.06,"body":"you love this podcast, please"},{"speaker":"Unknown","startTime":2226.79,"endTime":2230.06,"body":"leave us a review and share it"},{"speaker":"Unknown","startTime":2230.06,"endTime":2233.09,"body":"with a friend. Thanks again for"},{"speaker":"Unknown","startTime":2230.06,"endTime":2233.09,"body":"listening. We'll see you next"},{"speaker":"Unknown","startTime":2233.09,"endTime":2233.33,"body":"time."}]}