{"version":"1.0.0","segments":[{"speaker":"Paul J Daly","startTime":0.45,"endTime":3.63,"body":"So we're gonna add"},{"speaker":"Paul J Daly","startTime":0.45,"endTime":3.63,"body":"one more person that we"},{"speaker":"Paul J Daly","startTime":3.63,"endTime":6.12,"body":"interview. Who happens to live"},{"speaker":"Paul J Daly","startTime":3.63,"endTime":6.12,"body":"and work"},{"speaker":"Unknown","startTime":12.03,"endTime":14.1,"body":"this is Auto Collabs in"},{"speaker":"Paul J Daly","startTime":14.1,"endTime":16.95,"body":"the best city in"},{"speaker":"Paul J Daly","startTime":14.1,"endTime":16.95,"body":"this country stop"},{"speaker":"Michael Cirillo","startTime":16.95,"endTime":18.87,"body":"Vernon, British"},{"speaker":"Michael Cirillo","startTime":16.95,"endTime":18.87,"body":"Columbia. I"},{"speaker":"Paul J Daly","startTime":18.87,"endTime":22.05,"body":"said this country."},{"speaker":"Paul J Daly","startTime":18.87,"endTime":22.05,"body":"Oh, you don't even live in? You"},{"speaker":"Paul J Daly","startTime":22.05,"endTime":22.8,"body":"live in Texas?"},{"speaker":"Kyle Mountsier","startTime":23.97,"endTime":28.8,"body":"No. korzy Idaho."},{"speaker":"Kyle Mountsier","startTime":23.97,"endTime":28.8,"body":"Yes. No. Yes, starboard"},{"speaker":"Paul J Daly","startTime":29.61,"endTime":33.18,"body":"is in Philly. Of"},{"speaker":"Paul J Daly","startTime":29.61,"endTime":33.18,"body":"course, the site I always forget"},{"speaker":"Paul J Daly","startTime":33.18,"endTime":37.02,"body":"about the first. No you don't"},{"speaker":"Paul J Daly","startTime":33.18,"endTime":37.02,"body":"you went there this year. Let me"},{"speaker":"Paul J Daly","startTime":37.02,"endTime":42.18,"body":"shut up. He was like I'm"},{"speaker":"Paul J Daly","startTime":37.02,"endTime":42.18,"body":"planning on going to Philly with"},{"speaker":"Paul J Daly","startTime":42.21,"endTime":44.13,"body":"some friends. You have any"},{"speaker":"Paul J Daly","startTime":42.21,"endTime":44.13,"body":"recommendations and then after"},{"speaker":"Paul J Daly","startTime":44.13,"endTime":47.91,"body":"you're like that is one of the"},{"speaker":"Paul J Daly","startTime":44.13,"endTime":47.91,"body":"best underrate, I was amazing."},{"speaker":"Paul J Daly","startTime":47.97,"endTime":50.88,"body":"There was I really was I know."},{"speaker":"Paul J Daly","startTime":47.97,"endTime":50.88,"body":"So there you go. That just"},{"speaker":"Paul J Daly","startTime":50.88,"endTime":51.54,"body":"proves my point."},{"speaker":"Kyle Mountsier","startTime":51.629,"endTime":53.039,"body":"Because there's"},{"speaker":"Kyle Mountsier","startTime":51.629,"endTime":53.039,"body":"a bunch of Italians."},{"speaker":"Paul J Daly","startTime":53.159,"endTime":56.369,"body":"I promise. I won't"},{"speaker":"Paul J Daly","startTime":53.159,"endTime":56.369,"body":"talk about the stuff. I promise"},{"speaker":"Paul J Daly","startTime":56.369,"endTime":59.069,"body":"I'm gonna talk about the Soyuz"},{"speaker":"Paul J Daly","startTime":56.369,"endTime":59.069,"body":"crew. You won't talk about the"},{"speaker":"Paul J Daly","startTime":59.069,"endTime":61.709,"body":"ego. No, it's just because"},{"speaker":"Paul J Daly","startTime":59.069,"endTime":61.709,"body":"they're losing its genetic"},{"speaker":"Paul J Daly","startTime":61.709,"endTime":64.619,"body":"chance, which is in strangely"},{"speaker":"Paul J Daly","startTime":61.709,"endTime":64.619,"body":"when the Eagles are losing is"},{"speaker":"Paul J Daly","startTime":64.619,"endTime":67.649,"body":"when people talk about them a"},{"speaker":"Paul J Daly","startTime":64.619,"endTime":67.649,"body":"lot more. When you're in Philly."},{"speaker":"Paul J Daly","startTime":67.739,"endTime":70.829,"body":"Oh, they've been all over ESPN."},{"speaker":"Paul J Daly","startTime":67.739,"endTime":70.829,"body":"It's unbelievable. It's it"},{"speaker":"Paul J Daly","startTime":70.829,"endTime":73.499,"body":"really is just a big drama party"},{"speaker":"Paul J Daly","startTime":70.829,"endTime":73.499,"body":"that you can't"},{"speaker":"Michael Cirillo","startTime":73.71,"endTime":76.74,"body":"fit in there"},{"speaker":"Michael Cirillo","startTime":73.71,"endTime":76.74,"body":"somewhere. Like losing is the"},{"speaker":"Michael Cirillo","startTime":76.74,"endTime":79.02,"body":"best publicity. Like, you know,"},{"speaker":"Michael Cirillo","startTime":76.74,"endTime":79.02,"body":"I mean, like,"},{"speaker":"Paul J Daly","startTime":79.89,"endTime":82.65,"body":"I bet there's a"},{"speaker":"Paul J Daly","startTime":79.89,"endTime":82.65,"body":"whole list of people. That's"},{"speaker":"Paul J Daly","startTime":82.65,"endTime":85.02,"body":"true when someone's losing."},{"speaker":"Paul J Daly","startTime":82.65,"endTime":85.02,"body":"Right. Everybody loves the"},{"speaker":"Paul J Daly","startTime":85.02,"endTime":86.1,"body":"pylon. Hey,"},{"speaker":"Michael Cirillo","startTime":86.099,"endTime":88.319,"body":"podcast"},{"speaker":"Michael Cirillo","startTime":86.099,"endTime":88.319,"body":"listeners. Here's your 20 flame"},{"speaker":"Michael Cirillo","startTime":88.319,"endTime":92.279,"body":"for New Year's resolution. Aim"},{"speaker":"Michael Cirillo","startTime":88.319,"endTime":92.279,"body":"lower, lose big"},{"speaker":"Kyle Mountsier","startTime":92.31,"endTime":96.6,"body":"aiming real low."},{"speaker":"Kyle Mountsier","startTime":92.31,"endTime":96.6,"body":"Real big. Hit the news? Yeah,"},{"speaker":"Kyle Mountsier","startTime":96.6,"endTime":96.87,"body":"well,"},{"speaker":"Paul J Daly","startTime":97.29,"endTime":99.09,"body":"I'm sure that's not"},{"speaker":"Paul J Daly","startTime":97.29,"endTime":99.09,"body":"going to be a part of our"},{"speaker":"Paul J Daly","startTime":99.09,"endTime":102.96,"body":"conversation at all. Since"},{"speaker":"Paul J Daly","startTime":99.09,"endTime":102.96,"body":"Karen, somebody who is just we"},{"speaker":"Paul J Daly","startTime":102.96,"endTime":105.12,"body":"had some time to spend with her"},{"speaker":"Paul J Daly","startTime":102.96,"endTime":105.12,"body":"on a webinar that we did not too"},{"speaker":"Paul J Daly","startTime":105.12,"endTime":108.0,"body":"long ago, one of our SOTU edge"},{"speaker":"Paul J Daly","startTime":105.12,"endTime":108.0,"body":"webinars, but she's very"},{"speaker":"Paul J Daly","startTime":108.0,"endTime":110.94,"body":"leadership focus, very"},{"speaker":"Paul J Daly","startTime":108.0,"endTime":110.94,"body":"introspective, when it comes to"},{"speaker":"Paul J Daly","startTime":110.94,"endTime":113.79,"body":"how to handle challenges. And so"},{"speaker":"Paul J Daly","startTime":110.94,"endTime":113.79,"body":"we hope you enjoy this"},{"speaker":"Paul J Daly","startTime":113.79,"endTime":120.63,"body":"conversation with Karen Berg."},{"speaker":"Paul J Daly","startTime":113.79,"endTime":120.63,"body":"Karen, it's so good to be with"},{"speaker":"Paul J Daly","startTime":120.63,"endTime":123.81,"body":"you again on the first time we"},{"speaker":"Paul J Daly","startTime":120.63,"endTime":123.81,"body":"met was amazing. And we just"},{"speaker":"Paul J Daly","startTime":123.81,"endTime":126.33,"body":"drew so much from your energy."},{"speaker":"Paul J Daly","startTime":123.81,"endTime":126.33,"body":"So thanks for joining us again,"},{"speaker":"Paul J Daly","startTime":126.36,"endTime":127.59,"body":"here on Auto Collabs."},{"speaker":"Karen Byrd","startTime":127.98,"endTime":129.78,"body":"Thank you so much"},{"speaker":"Karen Byrd","startTime":127.98,"endTime":129.78,"body":"for having me. I really"},{"speaker":"Karen Byrd","startTime":129.78,"endTime":131.76,"body":"appreciate you guys are fun."},{"speaker":"Karen Byrd","startTime":129.78,"endTime":131.76,"body":"Thank you."},{"speaker":"Paul J Daly","startTime":132.09,"endTime":134.97,"body":"We try to be if"},{"speaker":"Paul J Daly","startTime":132.09,"endTime":134.97,"body":"nothing else, Kyle, if nothing"},{"speaker":"Paul J Daly","startTime":134.97,"endTime":139.71,"body":"else. When we roll with them,"},{"speaker":"Paul J Daly","startTime":134.97,"endTime":139.71,"body":"no, you're fun, too. I think"},{"speaker":"Paul J Daly","startTime":139.71,"endTime":142.74,"body":"like, like our kind of people"},{"speaker":"Paul J Daly","startTime":139.71,"endTime":142.74,"body":"recognize one another really"},{"speaker":"Paul J Daly","startTime":142.74,"endTime":144.93,"body":"quickly, because it didn't take"},{"speaker":"Paul J Daly","startTime":142.74,"endTime":144.93,"body":"long for our first time"},{"speaker":"Paul J Daly","startTime":144.93,"endTime":147.24,"body":"together. And we did the webinar"},{"speaker":"Paul J Daly","startTime":144.93,"endTime":147.24,"body":"for you to just like start,"},{"speaker":"Paul J Daly","startTime":147.3,"endTime":151.65,"body":"like, you know, like, giving us"},{"speaker":"Paul J Daly","startTime":147.3,"endTime":151.65,"body":"some jabs. You know, and so, you"},{"speaker":"Paul J Daly","startTime":151.65,"endTime":154.17,"body":"know, we feel like we're at"},{"speaker":"Paul J Daly","startTime":151.65,"endTime":154.17,"body":"home. Alright, why don't we talk"},{"speaker":"Paul J Daly","startTime":154.17,"endTime":158.22,"body":"about what the new year looks"},{"speaker":"Paul J Daly","startTime":154.17,"endTime":158.22,"body":"like for you. We just came out"},{"speaker":"Paul J Daly","startTime":158.22,"endTime":161.4,"body":"of New Years, everyone's got"},{"speaker":"Paul J Daly","startTime":158.22,"endTime":161.4,"body":"like their, their little"},{"speaker":"Paul J Daly","startTime":161.46,"endTime":163.8,"body":"procedure and their little"},{"speaker":"Paul J Daly","startTime":161.46,"endTime":163.8,"body":"traditions, and they come out of"},{"speaker":"Paul J Daly","startTime":163.8,"endTime":167.7,"body":"2023. Here we are on just the"},{"speaker":"Paul J Daly","startTime":163.8,"endTime":167.7,"body":"other side of 2024. And you're"},{"speaker":"Paul J Daly","startTime":167.7,"endTime":169.83,"body":"looking down a road, you have"},{"speaker":"Paul J Daly","startTime":167.7,"endTime":169.83,"body":"things you want to accomplish"},{"speaker":"Paul J Daly","startTime":169.95,"endTime":172.59,"body":"things you want to do problems"},{"speaker":"Paul J Daly","startTime":169.95,"endTime":172.59,"body":"you need to fix. How was your"},{"speaker":"Paul J Daly","startTime":172.59,"endTime":175.11,"body":"mindset focused on 2024? Share"},{"speaker":"Paul J Daly","startTime":172.59,"endTime":175.11,"body":"it with us?"},{"speaker":"Karen Byrd","startTime":175.17,"endTime":177.96,"body":"A very good"},{"speaker":"Karen Byrd","startTime":175.17,"endTime":177.96,"body":"question. So going into 2024"},{"speaker":"Karen Byrd","startTime":177.99,"endTime":181.17,"body":"online, going into 2023, where I"},{"speaker":"Karen Byrd","startTime":177.99,"endTime":181.17,"body":"had this really long list,"},{"speaker":"Karen Byrd","startTime":181.17,"endTime":184.86,"body":"right? And, you know, I had all"},{"speaker":"Karen Byrd","startTime":181.17,"endTime":184.86,"body":"these plans. And then someone"},{"speaker":"Karen Byrd","startTime":184.86,"endTime":187.08,"body":"said to me, you know, if you"},{"speaker":"Karen Byrd","startTime":184.86,"endTime":187.08,"body":"want to make God laugh, tell him"},{"speaker":"Karen Byrd","startTime":187.08,"endTime":191.7,"body":"your plans, right? It never"},{"speaker":"Karen Byrd","startTime":187.08,"endTime":191.7,"body":"works out. So I decided to take"},{"speaker":"Karen Byrd","startTime":191.7,"endTime":194.49,"body":"a different, you know, a"},{"speaker":"Karen Byrd","startTime":191.7,"endTime":194.49,"body":"different approach. I'm going"},{"speaker":"Karen Byrd","startTime":194.49,"endTime":199.44,"body":"into 2024, and really focusing"},{"speaker":"Karen Byrd","startTime":194.49,"endTime":199.44,"body":"more on me, the person who I am,"},{"speaker":"Karen Byrd","startTime":200.85,"endTime":204.66,"body":"you know, because I feel that,"},{"speaker":"Karen Byrd","startTime":200.85,"endTime":204.66,"body":"you know, in order for me to"},{"speaker":"Karen Byrd","startTime":204.66,"endTime":209.76,"body":"show up, and deliver and"},{"speaker":"Karen Byrd","startTime":204.66,"endTime":209.76,"body":"execute, and to really inspire"},{"speaker":"Karen Byrd","startTime":209.76,"endTime":213.78,"body":"the people that you're leading"},{"speaker":"Karen Byrd","startTime":209.76,"endTime":213.78,"body":"in your daily, daily life, daily"},{"speaker":"Karen Byrd","startTime":213.78,"endTime":218.55,"body":"work life, personal life,"},{"speaker":"Karen Byrd","startTime":213.78,"endTime":218.55,"body":"whatever it is, that comes with,"},{"speaker":"Karen Byrd","startTime":219.3,"endTime":223.8,"body":"not just work, but you know,"},{"speaker":"Karen Byrd","startTime":219.3,"endTime":223.8,"body":"work on self. So I am open, you"},{"speaker":"Karen Byrd","startTime":223.8,"endTime":227.91,"body":"know, I am open. It's the first"},{"speaker":"Karen Byrd","startTime":223.8,"endTime":227.91,"body":"time that I can honestly say I'm"},{"speaker":"Karen Byrd","startTime":227.91,"endTime":233.97,"body":"not attached to any belief. Like"},{"speaker":"Karen Byrd","startTime":227.91,"endTime":233.97,"body":"I said, it does work out. But"},{"speaker":"Paul J Daly","startTime":234.0,"endTime":237.18,"body":"I mean, leaders are"},{"speaker":"Paul J Daly","startTime":234.0,"endTime":237.18,"body":"just a lot of times leaders like"},{"speaker":"Paul J Daly","startTime":237.21,"endTime":240.0,"body":"have an idea of where they're"},{"speaker":"Paul J Daly","startTime":237.21,"endTime":240.0,"body":"going. And a lot of times that"},{"speaker":"Paul J Daly","startTime":240.0,"endTime":242.52,"body":"comes with plans and lists and"},{"speaker":"Paul J Daly","startTime":240.0,"endTime":242.52,"body":"something so that is a major"},{"speaker":"Paul J Daly","startTime":242.52,"endTime":246.39,"body":"reversal. But I guess if you"},{"speaker":"Paul J Daly","startTime":242.52,"endTime":246.39,"body":"really think about it, like if"},{"speaker":"Paul J Daly","startTime":246.39,"endTime":250.59,"body":"anything the last three years"},{"speaker":"Paul J Daly","startTime":246.39,"endTime":250.59,"body":"have taught us is that even when"},{"speaker":"Paul J Daly","startTime":250.59,"endTime":252.6,"body":"you don't know what's coming"},{"speaker":"Paul J Daly","startTime":250.59,"endTime":252.6,"body":"down the pike, like paying"},{"speaker":"Paul J Daly","startTime":252.6,"endTime":256.74,"body":"attention to the moment can can"},{"speaker":"Paul J Daly","startTime":252.6,"endTime":256.74,"body":"get you really far down the road"},{"speaker":"Paul J Daly","startTime":256.74,"endTime":258.21,"body":"and very successful. Correct."},{"speaker":"Paul J Daly","startTime":256.74,"endTime":258.21,"body":"And"},{"speaker":"Karen Byrd","startTime":258.21,"endTime":260.88,"body":"I think it's time to"},{"speaker":"Karen Byrd","startTime":258.21,"endTime":260.88,"body":"sort of like remove those silos"},{"speaker":"Karen Byrd","startTime":260.88,"endTime":263.82,"body":"in our minds because sometimes"},{"speaker":"Karen Byrd","startTime":260.88,"endTime":263.82,"body":"they can sabotage us right?"},{"speaker":"Karen Byrd","startTime":264.03,"endTime":268.89,"body":"Sometimes we can become blind to"},{"speaker":"Karen Byrd","startTime":264.03,"endTime":268.89,"body":"really what's happening. I have"},{"speaker":"Karen Byrd","startTime":268.89,"endTime":273.09,"body":"a very famous quote that I love"},{"speaker":"Karen Byrd","startTime":268.89,"endTime":273.09,"body":"that JD Powers one set one said"},{"speaker":"Karen Byrd","startTime":273.45,"endTime":278.46,"body":"he said that today's while"},{"speaker":"Karen Byrd","startTime":273.45,"endTime":278.46,"body":"experience today's wow factor"},{"speaker":"Karen Byrd","startTime":278.46,"endTime":283.26,"body":"becomes tomorrow's standard"},{"speaker":"Karen Byrd","startTime":278.46,"endTime":283.26,"body":"equipment. And that is Yeah,"},{"speaker":"Karen Byrd","startTime":283.26,"endTime":283.89,"body":"yeah,"},{"speaker":"Kyle Mountsier","startTime":283.92,"endTime":285.96,"body":"put that on a"},{"speaker":"Kyle Mountsier","startTime":283.92,"endTime":285.96,"body":"shirt. Oh yeah, that's"},{"speaker":"Paul J Daly","startTime":286.05,"endTime":288.48,"body":"that's gonna be the"},{"speaker":"Paul J Daly","startTime":286.05,"endTime":288.48,"body":"title of this episode tomorrow,"},{"speaker":"Paul J Daly","startTime":288.48,"endTime":290.67,"body":"standard equipment, equipment,"},{"speaker":"Karen Byrd","startTime":290.67,"endTime":293.31,"body":"today's well factors"},{"speaker":"Karen Byrd","startTime":290.67,"endTime":293.31,"body":"tomorrow, standard equipment and"},{"speaker":"Karen Byrd","startTime":293.31,"endTime":297.93,"body":"if anything, I have learned what"},{"speaker":"Karen Byrd","startTime":293.31,"endTime":297.93,"body":"that meant in 2023 Because just"},{"speaker":"Karen Byrd","startTime":297.93,"endTime":302.76,"body":"when you think you've got it"},{"speaker":"Karen Byrd","startTime":297.93,"endTime":302.76,"body":"figured out out, you don't, you"},{"speaker":"Karen Byrd","startTime":302.76,"endTime":304.98,"body":"really don't. So"},{"speaker":"Paul J Daly","startTime":305.25,"endTime":307.05,"body":"to the world of a"},{"speaker":"Paul J Daly","startTime":305.25,"endTime":307.05,"body":"content creator."},{"speaker":"Karen Byrd","startTime":309.389,"endTime":312.629,"body":"So yeah, so going"},{"speaker":"Karen Byrd","startTime":309.389,"endTime":312.629,"body":"into 2024 is to keep an open"},{"speaker":"Karen Byrd","startTime":312.629,"endTime":315.599,"body":"mindset really keep an open"},{"speaker":"Karen Byrd","startTime":312.629,"endTime":315.599,"body":"mindset learn to go with the"},{"speaker":"Karen Byrd","startTime":315.599,"endTime":320.099,"body":"flow, right? Not to try to push"},{"speaker":"Karen Byrd","startTime":315.599,"endTime":320.099,"body":"that boulder uphill, because at"},{"speaker":"Karen Byrd","startTime":320.099,"endTime":324.419,"body":"the end of the day, it's"},{"speaker":"Karen Byrd","startTime":320.099,"endTime":324.419,"body":"controlling the controllables"},{"speaker":"Karen Byrd","startTime":324.449,"endTime":327.719,"body":"what we can control. That's my"},{"speaker":"Karen Byrd","startTime":324.449,"endTime":327.719,"body":"take."},{"speaker":"Kyle Mountsier","startTime":328.35,"endTime":330.93,"body":"I love it. I"},{"speaker":"Kyle Mountsier","startTime":328.35,"endTime":330.93,"body":"think that that's so key."},{"speaker":"Kyle Mountsier","startTime":330.93,"endTime":335.04,"body":"Because if you if your person is"},{"speaker":"Kyle Mountsier","startTime":330.93,"endTime":335.04,"body":"set, like if you as a person"},{"speaker":"Kyle Mountsier","startTime":335.04,"endTime":338.31,"body":"are, are resolved and set and"},{"speaker":"Kyle Mountsier","startTime":335.04,"endTime":338.31,"body":"understand the things around"},{"speaker":"Kyle Mountsier","startTime":338.31,"endTime":340.8,"body":"you, and understand how you"},{"speaker":"Kyle Mountsier","startTime":338.31,"endTime":340.8,"body":"interact with them, like you can"},{"speaker":"Kyle Mountsier","startTime":340.8,"endTime":345.21,"body":"take on anything, and it doesn't"},{"speaker":"Kyle Mountsier","startTime":340.8,"endTime":345.21,"body":"require, you know, this, this,"},{"speaker":"Kyle Mountsier","startTime":345.24,"endTime":348.78,"body":"this grand thesis, like the"},{"speaker":"Kyle Mountsier","startTime":345.24,"endTime":348.78,"body":"Grand thesis is no, I'm resolved"},{"speaker":"Kyle Mountsier","startTime":348.81,"endTime":352.41,"body":"to take care of the next thing"},{"speaker":"Kyle Mountsier","startTime":348.81,"endTime":352.41,"body":"that comes at me. So I apps I"},{"speaker":"Kyle Mountsier","startTime":352.41,"endTime":356.67,"body":"absolutely love that. Were like,"},{"speaker":"Kyle Mountsier","startTime":352.41,"endTime":356.67,"body":"I guess, where did that come"},{"speaker":"Kyle Mountsier","startTime":356.67,"endTime":360.63,"body":"from? Where did where did the"},{"speaker":"Kyle Mountsier","startTime":356.67,"endTime":360.63,"body":"change happen in you to go, this"},{"speaker":"Kyle Mountsier","startTime":360.63,"endTime":363.69,"body":"is going to be the move that I"},{"speaker":"Kyle Mountsier","startTime":360.63,"endTime":363.69,"body":"made? Was it an event or"},{"speaker":"Kyle Mountsier","startTime":363.69,"endTime":366.0,"body":"something that you experienced"},{"speaker":"Kyle Mountsier","startTime":363.69,"endTime":366.0,"body":"over the last year, a couple of"},{"speaker":"Kyle Mountsier","startTime":366.0,"endTime":369.06,"body":"years that, you know, created"},{"speaker":"Kyle Mountsier","startTime":366.0,"endTime":369.06,"body":"that resolve?"},{"speaker":"Karen Byrd","startTime":369.09,"endTime":372.78,"body":"I am so glad that"},{"speaker":"Karen Byrd","startTime":369.09,"endTime":372.78,"body":"you asked that question. Because"},{"speaker":"Karen Byrd","startTime":372.81,"endTime":378.39,"body":"just shy of four years ago,"},{"speaker":"Karen Byrd","startTime":372.81,"endTime":378.39,"body":"March of 2020, when we all"},{"speaker":"Karen Byrd","startTime":378.39,"endTime":382.56,"body":"experience something shocking to"},{"speaker":"Karen Byrd","startTime":378.39,"endTime":382.56,"body":"the entire world, then no one"},{"speaker":"Karen Byrd","startTime":382.56,"endTime":386.04,"body":"knew what was happening. We all"},{"speaker":"Karen Byrd","startTime":382.56,"endTime":386.04,"body":"know the pandemic, right, the"},{"speaker":"Karen Byrd","startTime":386.04,"endTime":390.51,"body":"onset of the pandemic, as we"},{"speaker":"Karen Byrd","startTime":386.04,"endTime":390.51,"body":"know it today. And I remember"},{"speaker":"Karen Byrd","startTime":390.51,"endTime":395.04,"body":"that that was a game changer. A"},{"speaker":"Karen Byrd","startTime":390.51,"endTime":395.04,"body":"lot of a lot of not so good"},{"speaker":"Karen Byrd","startTime":395.04,"endTime":398.31,"body":"things came out of it a lot of"},{"speaker":"Karen Byrd","startTime":395.04,"endTime":398.31,"body":"sadness, you know, a lot of us"},{"speaker":"Karen Byrd","startTime":398.31,"endTime":402.66,"body":"lost a lot of loved ones. But at"},{"speaker":"Karen Byrd","startTime":398.31,"endTime":402.66,"body":"the same time, I think it was a"},{"speaker":"Karen Byrd","startTime":402.66,"endTime":408.78,"body":"moment of rebirth, rebirth in"},{"speaker":"Karen Byrd","startTime":402.66,"endTime":408.78,"body":"the sense that it allowed me"},{"speaker":"Karen Byrd","startTime":409.17,"endTime":415.32,"body":"specifically to really search"},{"speaker":"Karen Byrd","startTime":409.17,"endTime":415.32,"body":"myself, you know, to really"},{"speaker":"Karen Byrd","startTime":415.32,"endTime":420.99,"body":"understand, you know, my purpose"},{"speaker":"Karen Byrd","startTime":415.32,"endTime":420.99,"body":"in the world, you know, first"},{"speaker":"Karen Byrd","startTime":421.35,"endTime":425.88,"body":"and then in my space, you know,"},{"speaker":"Karen Byrd","startTime":421.35,"endTime":425.88,"body":"every day, and and I think"},{"speaker":"Karen Byrd","startTime":425.88,"endTime":429.45,"body":"that's where it'd be gone from"},{"speaker":"Karen Byrd","startTime":425.88,"endTime":429.45,"body":"me, this is where it's, it was a"},{"speaker":"Karen Byrd","startTime":429.45,"endTime":433.44,"body":"game changer for me. And as"},{"speaker":"Karen Byrd","startTime":429.45,"endTime":433.44,"body":"matter of fact, I labeled that,"},{"speaker":"Karen Byrd","startTime":433.47,"endTime":439.74,"body":"you know, KB, Karen Berg, KB 2.0"},{"speaker":"Karen Byrd","startTime":433.47,"endTime":439.74,"body":"at the time. So looking back, I"},{"speaker":"Karen Byrd","startTime":439.74,"endTime":445.59,"body":"can clearly I can clearly sit"},{"speaker":"Karen Byrd","startTime":439.74,"endTime":445.59,"body":"here and not just journal, I can"},{"speaker":"Karen Byrd","startTime":445.62,"endTime":451.62,"body":"clearly see the impact and the"},{"speaker":"Karen Byrd","startTime":445.62,"endTime":451.62,"body":"improvement, that this entire"},{"speaker":"Karen Byrd","startTime":451.62,"endTime":457.92,"body":"change made on me as a person"},{"speaker":"Karen Byrd","startTime":451.62,"endTime":457.92,"body":"and how I was able to, you know,"},{"speaker":"Karen Byrd","startTime":458.31,"endTime":462.15,"body":"affect, or I should say,"},{"speaker":"Karen Byrd","startTime":458.31,"endTime":462.15,"body":"inspire, you know, people that I"},{"speaker":"Karen Byrd","startTime":462.15,"endTime":467.4,"body":"was surrounded by. So I am very"},{"speaker":"Karen Byrd","startTime":462.15,"endTime":467.4,"body":"grateful, I'm so grateful for it"},{"speaker":"Karen Byrd","startTime":467.4,"endTime":467.97,"body":"really,"},{"speaker":"Paul J Daly","startTime":468.51,"endTime":471.99,"body":"is that what you've"},{"speaker":"Paul J Daly","startTime":468.51,"endTime":471.99,"body":"kind of like come to terms, you"},{"speaker":"Paul J Daly","startTime":471.99,"endTime":475.05,"body":"know, say thinking like, What is"},{"speaker":"Paul J Daly","startTime":471.99,"endTime":475.05,"body":"my purpose is, is it has to do"},{"speaker":"Paul J Daly","startTime":475.05,"endTime":477.57,"body":"with that inspiration lane that"},{"speaker":"Paul J Daly","startTime":475.05,"endTime":477.57,"body":"you just mentioned?"},{"speaker":"Karen Byrd","startTime":477.69,"endTime":480.45,"body":"Yes, it has."},{"speaker":"Karen Byrd","startTime":477.69,"endTime":480.45,"body":"Because, you know, for so long"},{"speaker":"Karen Byrd","startTime":480.45,"endTime":484.05,"body":"we have been like constantly"},{"speaker":"Karen Byrd","startTime":480.45,"endTime":484.05,"body":"going at it, you know, day in"},{"speaker":"Karen Byrd","startTime":484.05,"endTime":487.95,"body":"and day out and never really"},{"speaker":"Karen Byrd","startTime":484.05,"endTime":487.95,"body":"spend time with self. Right."},{"speaker":"Karen Byrd","startTime":487.98,"endTime":492.06,"body":"It's it's and it was the first"},{"speaker":"Karen Byrd","startTime":487.98,"endTime":492.06,"body":"time that I really became silent"},{"speaker":"Karen Byrd","startTime":492.06,"endTime":496.2,"body":"when everything was silent. And"},{"speaker":"Karen Byrd","startTime":492.06,"endTime":496.2,"body":"you know, and I sort of like I"},{"speaker":"Karen Byrd","startTime":496.2,"endTime":498.15,"body":"woke up, like, what the"},{"speaker":"Paul J Daly","startTime":498.15,"endTime":500.67,"body":"heck is What do you"},{"speaker":"Paul J Daly","startTime":498.15,"endTime":500.67,"body":"mean, when everything became"},{"speaker":"Paul J Daly","startTime":500.67,"endTime":502.29,"body":"silent? Everything"},{"speaker":"Karen Byrd","startTime":502.29,"endTime":504.6,"body":"became silent when"},{"speaker":"Karen Byrd","startTime":502.29,"endTime":504.6,"body":"it seemed like the world just"},{"speaker":"Karen Byrd","startTime":504.6,"endTime":508.41,"body":"shut down. There was no work."},{"speaker":"Karen Byrd","startTime":504.6,"endTime":508.41,"body":"There was"},{"speaker":"Paul J Daly","startTime":509.22,"endTime":512.16,"body":"no market, right?"},{"speaker":"Paul J Daly","startTime":509.22,"endTime":512.16,"body":"Correct. So yeah, Philly shut"},{"speaker":"Paul J Daly","startTime":512.16,"endTime":513.06,"body":"down heart. Oh,"},{"speaker":"Karen Byrd","startTime":513.059,"endTime":517.019,"body":"yes. Oh, yes. And"},{"speaker":"Karen Byrd","startTime":513.059,"endTime":517.019,"body":"even prior to that, like even"},{"speaker":"Karen Byrd","startTime":517.019,"endTime":519.359,"body":"leading up to that point, when"},{"speaker":"Karen Byrd","startTime":517.019,"endTime":519.359,"body":"you were like hearing all the"},{"speaker":"Karen Byrd","startTime":519.359,"endTime":522.629,"body":"chatters and you know what's"},{"speaker":"Karen Byrd","startTime":519.359,"endTime":522.629,"body":"happening, I don't think the"},{"speaker":"Karen Byrd","startTime":522.629,"endTime":525.899,"body":"reality really set in, you know,"},{"speaker":"Karen Byrd","startTime":522.629,"endTime":525.899,"body":"I was like, okay, you know, this"},{"speaker":"Karen Byrd","startTime":525.899,"endTime":528.839,"body":"stuff is gonna happen. And"},{"speaker":"Karen Byrd","startTime":525.899,"endTime":528.839,"body":"again, we thought we had it all"},{"speaker":"Karen Byrd","startTime":528.839,"endTime":533.159,"body":"figured out. We thought we had"},{"speaker":"Karen Byrd","startTime":528.839,"endTime":533.159,"body":"all this plans. And, you know,"},{"speaker":"Karen Byrd","startTime":533.159,"endTime":536.669,"body":"there was a whole different, you"},{"speaker":"Karen Byrd","startTime":533.159,"endTime":536.669,"body":"know, purpose for some of us,"},{"speaker":"Karen Byrd","startTime":536.669,"endTime":539.939,"body":"you know, throughout this"},{"speaker":"Karen Byrd","startTime":536.669,"endTime":539.939,"body":"experience. So, I am very"},{"speaker":"Karen Byrd","startTime":539.939,"endTime":543.689,"body":"grateful for it. I'm truly"},{"speaker":"Karen Byrd","startTime":539.939,"endTime":543.689,"body":"grateful for because I believe"},{"speaker":"Karen Byrd","startTime":543.689,"endTime":548.429,"body":"that I have grown more in the"},{"speaker":"Karen Byrd","startTime":543.689,"endTime":548.429,"body":"last four years and I've grown"},{"speaker":"Karen Byrd","startTime":548.639,"endTime":549.929,"body":"in my entire life."},{"speaker":"Paul J Daly","startTime":550.439,"endTime":554.759,"body":"I second that. Amen"},{"speaker":"Paul J Daly","startTime":550.439,"endTime":554.759,"body":"to that. Amen to that."},{"speaker":"Kyle Mountsier","startTime":557.49,"endTime":559.65,"body":"I'm like, I'm"},{"speaker":"Kyle Mountsier","startTime":557.49,"endTime":559.65,"body":"like I've done enough work"},{"speaker":"Kyle Mountsier","startTime":559.65,"endTime":563.97,"body":"today. Like, I'm now"},{"speaker":"Kyle Mountsier","startTime":559.65,"endTime":563.97,"body":"reconsidering this whole, you"},{"speaker":"Kyle Mountsier","startTime":563.97,"endTime":570.3,"body":"know, like, like, you just said"},{"speaker":"Kyle Mountsier","startTime":563.97,"endTime":570.3,"body":"something you said, like leading"},{"speaker":"Kyle Mountsier","startTime":570.3,"endTime":577.44,"body":"up to the pandemic. We all like"},{"speaker":"Kyle Mountsier","startTime":570.3,"endTime":577.44,"body":"everybody started year 2020 with"},{"speaker":"Kyle Mountsier","startTime":577.44,"endTime":582.12,"body":"their plans and their goals and"},{"speaker":"Kyle Mountsier","startTime":577.44,"endTime":582.12,"body":"the things they were going to do"},{"speaker":"Kyle Mountsier","startTime":582.24,"endTime":586.44,"body":"and their aspirations and all"},{"speaker":"Kyle Mountsier","startTime":582.24,"endTime":586.44,"body":"that stuff and things toward"},{"speaker":"Kyle Mountsier","startTime":586.44,"endTime":591.75,"body":"that. Right. It was the most"},{"speaker":"Kyle Mountsier","startTime":586.44,"endTime":591.75,"body":"recognizable point where we"},{"speaker":"Kyle Mountsier","startTime":591.75,"endTime":596.97,"body":"could say, things were changed."},{"speaker":"Kyle Mountsier","startTime":591.75,"endTime":596.97,"body":"But that's that's still a"},{"speaker":"Kyle Mountsier","startTime":596.97,"endTime":600.51,"body":"reality in day to day life. It's"},{"speaker":"Kyle Mountsier","startTime":596.97,"endTime":600.51,"body":"just that that That's a thing"},{"speaker":"Kyle Mountsier","startTime":600.51,"endTime":604.74,"body":"that that can stick in our mind"},{"speaker":"Kyle Mountsier","startTime":600.51,"endTime":604.74,"body":"and say, Oh, that was a massive,"},{"speaker":"Kyle Mountsier","startTime":604.77,"endTime":609.33,"body":"it majorly changed. But what"},{"speaker":"Kyle Mountsier","startTime":604.77,"endTime":609.33,"body":"you're pointing to is like, that"},{"speaker":"Kyle Mountsier","startTime":609.33,"endTime":614.91,"body":"gave me the recognition to know"},{"speaker":"Kyle Mountsier","startTime":609.33,"endTime":614.91,"body":"that even the things that I'm"},{"speaker":"Kyle Mountsier","startTime":615.57,"endTime":620.49,"body":"perceivably planning or aspiring"},{"speaker":"Kyle Mountsier","startTime":615.57,"endTime":620.49,"body":"to or working on today, there"},{"speaker":"Kyle Mountsier","startTime":620.49,"endTime":624.57,"body":"are things that we'll come up"},{"speaker":"Kyle Mountsier","startTime":620.49,"endTime":624.57,"body":"against that, that will"},{"speaker":"Kyle Mountsier","startTime":624.57,"endTime":629.82,"body":"consistently shift that"},{"speaker":"Kyle Mountsier","startTime":624.57,"endTime":629.82,"body":"narrative, without me creating"},{"speaker":"Kyle Mountsier","startTime":629.82,"endTime":634.68,"body":"those things. And so, my, like,"},{"speaker":"Kyle Mountsier","startTime":629.82,"endTime":634.68,"body":"your goal is to go, I know"},{"speaker":"Kyle Mountsier","startTime":634.68,"endTime":638.4,"body":"that's coming. And so I'm going"},{"speaker":"Kyle Mountsier","startTime":634.68,"endTime":638.4,"body":"to approach things as if like,"},{"speaker":"Kyle Mountsier","startTime":638.49,"endTime":641.46,"body":"that's always going to change"},{"speaker":"Kyle Mountsier","startTime":638.49,"endTime":641.46,"body":"the narrative, I'm always going"},{"speaker":"Kyle Mountsier","startTime":641.46,"endTime":644.61,"body":"to have to look left and look"},{"speaker":"Kyle Mountsier","startTime":641.46,"endTime":644.61,"body":"right, and adjust my people and"},{"speaker":"Kyle Mountsier","startTime":644.61,"endTime":648.51,"body":"train and lead and adjust"},{"speaker":"Kyle Mountsier","startTime":644.61,"endTime":648.51,"body":"myself, with what comes at me"},{"speaker":"Kyle Mountsier","startTime":648.51,"endTime":652.14,"body":"instead of like, being,"},{"speaker":"Kyle Mountsier","startTime":648.51,"endTime":652.14,"body":"honestly, instead of being"},{"speaker":"Kyle Mountsier","startTime":652.14,"endTime":655.2,"body":"shattered by it, be prepared,"},{"speaker":"Kyle Mountsier","startTime":652.14,"endTime":655.2,"body":"like being driven by"},{"speaker":"Karen Byrd","startTime":655.2,"endTime":659.22,"body":"and be prepared and"},{"speaker":"Karen Byrd","startTime":655.2,"endTime":659.22,"body":"be driven by because there's"},{"speaker":"Karen Byrd","startTime":659.25,"endTime":662.19,"body":"there are other people, you"},{"speaker":"Karen Byrd","startTime":659.25,"endTime":662.19,"body":"know, always rely on us, or"},{"speaker":"Karen Byrd","startTime":662.19,"endTime":665.43,"body":"depending on us are actually"},{"speaker":"Karen Byrd","startTime":662.19,"endTime":665.43,"body":"looking, looking to us for"},{"speaker":"Karen Byrd","startTime":665.43,"endTime":668.58,"body":"guidance, you know, or, you"},{"speaker":"Karen Byrd","startTime":665.43,"endTime":668.58,"body":"know, to come up with the"},{"speaker":"Karen Byrd","startTime":668.58,"endTime":671.91,"body":"answers, you know, because they"},{"speaker":"Karen Byrd","startTime":668.58,"endTime":671.91,"body":"themselves are lost there, they"},{"speaker":"Karen Byrd","startTime":671.91,"endTime":675.78,"body":"themselves are scared, they"},{"speaker":"Karen Byrd","startTime":671.91,"endTime":675.78,"body":"themselves are confused, and how"},{"speaker":"Karen Byrd","startTime":675.78,"endTime":680.43,"body":"do you how do you show up, you"},{"speaker":"Karen Byrd","startTime":675.78,"endTime":680.43,"body":"know, to to guide those people"},{"speaker":"Karen Byrd","startTime":680.43,"endTime":683.4,"body":"and to build trust, to build"},{"speaker":"Karen Byrd","startTime":680.43,"endTime":683.4,"body":"that trust that they can trust"},{"speaker":"Karen Byrd","startTime":683.4,"endTime":687.12,"body":"you to know, everything is going"},{"speaker":"Karen Byrd","startTime":683.4,"endTime":687.12,"body":"to work out? We got this, it's"},{"speaker":"Karen Byrd","startTime":687.12,"endTime":689.01,"body":"going to work out? You know,"},{"speaker":"Paul J Daly","startTime":689.49,"endTime":692.94,"body":"how does, okay, so"},{"speaker":"Paul J Daly","startTime":689.49,"endTime":692.94,"body":"let's, let's do this. This is"},{"speaker":"Paul J Daly","startTime":692.94,"endTime":695.37,"body":"obviously a substantial change"},{"speaker":"Paul J Daly","startTime":692.94,"endTime":695.37,"body":"in your life, you're heading"},{"speaker":"Paul J Daly","startTime":695.37,"endTime":699.24,"body":"into 2024, you have this open"},{"speaker":"Paul J Daly","startTime":695.37,"endTime":699.24,"body":"handed mentality toward what is"},{"speaker":"Paul J Daly","startTime":699.24,"endTime":701.67,"body":"going to happen and saying,"},{"speaker":"Paul J Daly","startTime":699.24,"endTime":701.67,"body":"like, hey, like, I believe our"},{"speaker":"Paul J Daly","startTime":701.67,"endTime":704.79,"body":"team is ready, I believe I'm"},{"speaker":"Paul J Daly","startTime":701.67,"endTime":704.79,"body":"ready for whatever it is. Right?"},{"speaker":"Paul J Daly","startTime":704.79,"endTime":707.85,"body":"We'll pay attention to that. And"},{"speaker":"Paul J Daly","startTime":704.79,"endTime":707.85,"body":"we'll make our way. How does"},{"speaker":"Paul J Daly","startTime":707.85,"endTime":710.34,"body":"that practically? What can you"},{"speaker":"Paul J Daly","startTime":707.85,"endTime":710.34,"body":"say to other managers out there"},{"speaker":"Paul J Daly","startTime":710.34,"endTime":713.34,"body":"executives and automotive as"},{"speaker":"Paul J Daly","startTime":710.34,"endTime":713.34,"body":"they're trying to orient their"},{"speaker":"Paul J Daly","startTime":713.34,"endTime":717.15,"body":"teams? How does that practically"},{"speaker":"Paul J Daly","startTime":713.34,"endTime":717.15,"body":"play out for you, in the stores"},{"speaker":"Paul J Daly","startTime":717.21,"endTime":719.49,"body":"with your teams. Um,"},{"speaker":"Karen Byrd","startTime":719.55,"endTime":721.41,"body":"you know, I don't"},{"speaker":"Karen Byrd","startTime":719.55,"endTime":721.41,"body":"know if I mentioned this in this"},{"speaker":"Karen Byrd","startTime":721.41,"endTime":724.23,"body":"segment. But as I said, before,"},{"speaker":"Karen Byrd","startTime":721.41,"endTime":724.23,"body":"you know, as leaders, we have to"},{"speaker":"Karen Byrd","startTime":724.23,"endTime":729.63,"body":"first learn how to lead"},{"speaker":"Karen Byrd","startTime":724.23,"endTime":729.63,"body":"ourselves. And that's big. One"},{"speaker":"Karen Byrd","startTime":729.63,"endTime":734.28,"body":"thing that I, I know for sure,"},{"speaker":"Karen Byrd","startTime":729.63,"endTime":734.28,"body":"that I want to do more of this"},{"speaker":"Karen Byrd","startTime":734.28,"endTime":738.12,"body":"year is being the first to show"},{"speaker":"Karen Byrd","startTime":734.28,"endTime":738.12,"body":"up and being the last to speak."},{"speaker":"Karen Byrd","startTime":738.69,"endTime":745.26,"body":"And I feel that by doing so, I"},{"speaker":"Karen Byrd","startTime":738.69,"endTime":745.26,"body":"am going to be able to, to"},{"speaker":"Karen Byrd","startTime":745.26,"endTime":748.62,"body":"connect more with with with,"},{"speaker":"Karen Byrd","startTime":745.26,"endTime":748.62,"body":"with the people that are around"},{"speaker":"Karen Byrd","startTime":748.62,"endTime":753.24,"body":"me, with my customers, with my"},{"speaker":"Karen Byrd","startTime":748.62,"endTime":753.24,"body":"friends, with my family, with my"},{"speaker":"Karen Byrd","startTime":753.24,"endTime":757.2,"body":"children, because sometimes we"},{"speaker":"Karen Byrd","startTime":753.24,"endTime":757.2,"body":"are we're there, but we're not"},{"speaker":"Karen Byrd","startTime":757.2,"endTime":760.62,"body":"listening. We're just not"},{"speaker":"Karen Byrd","startTime":757.2,"endTime":760.62,"body":"listening. Explain"},{"speaker":"Paul J Daly","startTime":760.62,"endTime":763.77,"body":"what those two"},{"speaker":"Paul J Daly","startTime":760.62,"endTime":763.77,"body":"things communicate. So what is"},{"speaker":"Paul J Daly","startTime":763.77,"endTime":766.14,"body":"first to show up? What do you"},{"speaker":"Paul J Daly","startTime":763.77,"endTime":766.14,"body":"believe that communicates?"},{"speaker":"Paul J Daly","startTime":766.14,"endTime":766.53,"body":"First,"},{"speaker":"Karen Byrd","startTime":766.529,"endTime":770.879,"body":"a shock for me is,"},{"speaker":"Karen Byrd","startTime":766.529,"endTime":770.879,"body":"as we are entering into this"},{"speaker":"Karen Byrd","startTime":771.119,"endTime":777.719,"body":"major shift, you know, in our"},{"speaker":"Karen Byrd","startTime":771.119,"endTime":777.719,"body":"industry, for example, for me, I"},{"speaker":"Karen Byrd","startTime":777.719,"endTime":783.629,"body":"want to be able to educate"},{"speaker":"Karen Byrd","startTime":777.719,"endTime":783.629,"body":"myself in the sense that be open"},{"speaker":"Karen Byrd","startTime":783.629,"endTime":789.359,"body":"to learning. And what I mean by"},{"speaker":"Karen Byrd","startTime":783.629,"endTime":789.359,"body":"that is, how can we lead without"},{"speaker":"Karen Byrd","startTime":789.359,"endTime":793.259,"body":"knowing, and without learning?"},{"speaker":"Karen Byrd","startTime":789.359,"endTime":793.259,"body":"Is it just the team's"},{"speaker":"Karen Byrd","startTime":793.259,"endTime":798.329,"body":"responsibility to know and to"},{"speaker":"Karen Byrd","startTime":793.259,"endTime":798.329,"body":"learn, it is our responsibility"},{"speaker":"Karen Byrd","startTime":798.329,"endTime":802.019,"body":"to do that as well. Because when"},{"speaker":"Karen Byrd","startTime":798.329,"endTime":802.019,"body":"they're lost, we have to be able"},{"speaker":"Karen Byrd","startTime":802.019,"endTime":805.229,"body":"to, to guide them back to nudge"},{"speaker":"Karen Byrd","startTime":802.019,"endTime":805.229,"body":"them back, you know, where they"},{"speaker":"Karen Byrd","startTime":805.229,"endTime":809.789,"body":"need to be. So that's what I"},{"speaker":"Karen Byrd","startTime":805.229,"endTime":809.789,"body":"meant by being the first to show"},{"speaker":"Karen Byrd","startTime":809.789,"endTime":814.379,"body":"up, I want to be open to"},{"speaker":"Karen Byrd","startTime":809.789,"endTime":814.379,"body":"educating and learning, you"},{"speaker":"Karen Byrd","startTime":814.379,"endTime":816.059,"body":"know, everything that I need to"},{"speaker":"Karen Byrd","startTime":814.379,"endTime":816.059,"body":"learn about my"},{"speaker":"Paul J Daly","startTime":816.06,"endTime":818.31,"body":"needs be ready,"},{"speaker":"Paul J Daly","startTime":816.06,"endTime":818.31,"body":"right showing up as like"},{"speaker":"Paul J Daly","startTime":818.31,"endTime":822.18,"body":"metaphor, because like, I'm, I'm"},{"speaker":"Paul J Daly","startTime":818.31,"endTime":822.18,"body":"prepared, I'm ready to go about"},{"speaker":"Paul J Daly","startTime":822.18,"endTime":824.4,"body":"being less to speak. What does"},{"speaker":"Paul J Daly","startTime":822.18,"endTime":824.4,"body":"that mean last"},{"speaker":"Karen Byrd","startTime":824.4,"endTime":828.3,"body":"to speak for me is,"},{"speaker":"Karen Byrd","startTime":824.4,"endTime":828.3,"body":"is being able to listen more."},{"speaker":"Karen Byrd","startTime":828.33,"endTime":832.83,"body":"And when I say listen more is."},{"speaker":"Karen Byrd","startTime":828.33,"endTime":832.83,"body":"And again, I'm gonna speak for"},{"speaker":"Karen Byrd","startTime":832.83,"endTime":839.43,"body":"myself. I feel sometimes in our,"},{"speaker":"Karen Byrd","startTime":832.83,"endTime":839.43,"body":"in our, in our environments,"},{"speaker":"Karen Byrd","startTime":839.43,"endTime":847.32,"body":"sometimes when people speak to"},{"speaker":"Karen Byrd","startTime":839.43,"endTime":847.32,"body":"us, we often either shut down,"},{"speaker":"Karen Byrd","startTime":847.35,"endTime":850.71,"body":"or we're trying to assume where"},{"speaker":"Karen Byrd","startTime":847.35,"endTime":850.71,"body":"they're going with the"},{"speaker":"Karen Byrd","startTime":850.71,"endTime":855.21,"body":"conversation, right? So instead"},{"speaker":"Karen Byrd","startTime":850.71,"endTime":855.21,"body":"of hearing them, we have all"},{"speaker":"Karen Byrd","startTime":855.21,"endTime":858.48,"body":"these things that are coming up"},{"speaker":"Karen Byrd","startTime":855.21,"endTime":858.48,"body":"in the middle, and is distorting"},{"speaker":"Karen Byrd","startTime":858.48,"endTime":862.56,"body":"what it is they're trying to"},{"speaker":"Karen Byrd","startTime":858.48,"endTime":862.56,"body":"communicate to us. So I really"},{"speaker":"Karen Byrd","startTime":862.56,"endTime":866.19,"body":"want to do more listening, I"},{"speaker":"Karen Byrd","startTime":862.56,"endTime":866.19,"body":"want to be more open. And I"},{"speaker":"Karen Byrd","startTime":866.19,"endTime":869.37,"body":"really want to be the last one"},{"speaker":"Karen Byrd","startTime":866.19,"endTime":869.37,"body":"to speak and not interrupt them"},{"speaker":"Karen Byrd","startTime":869.37,"endTime":873.12,"body":"when they're speaking. I think"},{"speaker":"Karen Byrd","startTime":869.37,"endTime":873.12,"body":"that's huge."},{"speaker":"Paul J Daly","startTime":873.18,"endTime":875.13,"body":"That's great. I"},{"speaker":"Paul J Daly","startTime":873.18,"endTime":875.13,"body":"mean, first to show up last to"},{"speaker":"Paul J Daly","startTime":875.13,"endTime":879.63,"body":"speak. I love it when things are"},{"speaker":"Paul J Daly","startTime":875.13,"endTime":879.63,"body":"boiled down to simple language."},{"speaker":"Paul J Daly","startTime":880.2,"endTime":882.99,"body":"Because I think that that makes"},{"speaker":"Paul J Daly","startTime":880.2,"endTime":882.99,"body":"them memorable and unless you"},{"speaker":"Paul J Daly","startTime":882.99,"endTime":886.2,"body":"remember it, you can't execute"},{"speaker":"Paul J Daly","startTime":882.99,"endTime":886.2,"body":"it. So like even that first to"},{"speaker":"Paul J Daly","startTime":886.2,"endTime":889.86,"body":"show up last to speak, in my"},{"speaker":"Paul J Daly","startTime":886.2,"endTime":889.86,"body":"mind. Like I'm like put that on"},{"speaker":"Paul J Daly","startTime":889.86,"endTime":894.15,"body":"a wall somewhere. Right. So I"},{"speaker":"Paul J Daly","startTime":889.86,"endTime":894.15,"body":"like to put things on T shirts,"},{"speaker":"Kyle Mountsier","startTime":895.32,"endTime":898.05,"body":"everywhere on T"},{"speaker":"Kyle Mountsier","startTime":895.32,"endTime":898.05,"body":"shirts, like we've got eight t"},{"speaker":"Kyle Mountsier","startTime":898.05,"endTime":899.97,"body":"shirts that we're making. Oh"},{"speaker":"Karen Byrd","startTime":900.66,"endTime":903.54,"body":"So last year in"},{"speaker":"Karen Byrd","startTime":900.66,"endTime":903.54,"body":"2023, I had three, three big"},{"speaker":"Karen Byrd","startTime":903.54,"endTime":907.35,"body":"ones. And the three big ones I"},{"speaker":"Karen Byrd","startTime":903.54,"endTime":907.35,"body":"had in 2023 was the first one"},{"speaker":"Karen Byrd","startTime":907.35,"endTime":911.1,"body":"was always do the right thing"},{"speaker":"Karen Byrd","startTime":907.35,"endTime":911.1,"body":"when the situation calls for it."},{"speaker":"Karen Byrd","startTime":912.27,"endTime":914.88,"body":"And the second one for me, and"},{"speaker":"Karen Byrd","startTime":912.27,"endTime":914.88,"body":"I'll tell you why that was"},{"speaker":"Karen Byrd","startTime":914.88,"endTime":918.33,"body":"important for me. The second one"},{"speaker":"Karen Byrd","startTime":914.88,"endTime":918.33,"body":"for me was, you know, treat each"},{"speaker":"Karen Byrd","startTime":918.36,"endTime":922.53,"body":"other's the way I hope to be"},{"speaker":"Karen Byrd","startTime":918.36,"endTime":922.53,"body":"treated. And, and the third one,"},{"speaker":"Karen Byrd","startTime":922.56,"endTime":926.58,"body":"which was, I think, I'm going to"},{"speaker":"Karen Byrd","startTime":922.56,"endTime":926.58,"body":"bring that into 2024. And I"},{"speaker":"Karen Byrd","startTime":926.58,"endTime":930.09,"body":"really, truly mean this is be"},{"speaker":"Karen Byrd","startTime":926.58,"endTime":930.09,"body":"the example of unconditional"},{"speaker":"Karen Byrd","startTime":930.09,"endTime":933.48,"body":"love. And what that is, because"},{"speaker":"Karen Byrd","startTime":930.09,"endTime":933.48,"body":"that is hard. That is really,"},{"speaker":"Karen Byrd","startTime":933.48,"endTime":939.81,"body":"really hard. But it's necessary,"},{"speaker":"Karen Byrd","startTime":933.48,"endTime":939.81,"body":"it is necessary in our role. You"},{"speaker":"Karen Byrd","startTime":939.81,"endTime":943.59,"body":"know, it is so so so, so"},{"speaker":"Karen Byrd","startTime":939.81,"endTime":943.59,"body":"necessary, it is so necessary to"},{"speaker":"Karen Byrd","startTime":943.59,"endTime":948.27,"body":"be forgiven. I want to bring"},{"speaker":"Karen Byrd","startTime":943.59,"endTime":948.27,"body":"that one and add it to those two"},{"speaker":"Karen Byrd","startTime":948.27,"endTime":951.21,"body":"that I shared with you, because"},{"speaker":"Karen Byrd","startTime":948.27,"endTime":951.21,"body":"we'll allow it Yeah."},{"speaker":"Kyle Mountsier","startTime":954.299,"endTime":958.919,"body":"Okay, yeah,"},{"speaker":"Kyle Mountsier","startTime":954.299,"endTime":958.919,"body":"look, look, I need to point to"},{"speaker":"Kyle Mountsier","startTime":958.919,"endTime":968.519,"body":"like, the pace, the humility,"},{"speaker":"Kyle Mountsier","startTime":958.919,"endTime":968.519,"body":"the like respect of the people"},{"speaker":"Kyle Mountsier","startTime":968.519,"endTime":973.259,"body":"around you that you're giving in"},{"speaker":"Kyle Mountsier","startTime":968.519,"endTime":973.259,"body":"these words and phrases that are"},{"speaker":"Kyle Mountsier","startTime":973.259,"endTime":980.909,"body":"driving you, and how they are"},{"speaker":"Kyle Mountsier","startTime":973.259,"endTime":980.909,"body":"quite a counter narrative, in my"},{"speaker":"Kyle Mountsier","startTime":980.909,"endTime":986.909,"body":"estimation, to the typical,"},{"speaker":"Kyle Mountsier","startTime":980.909,"endTime":986.909,"body":"like, sales, or it's up month"},{"speaker":"Kyle Mountsier","startTime":986.909,"endTime":989.789,"body":"over month, like a counter"},{"speaker":"Kyle Mountsier","startTime":986.909,"endTime":989.789,"body":"narrative driven driven"},{"speaker":"Kyle Mountsier","startTime":989.789,"endTime":993.749,"body":"mentality. It is, it's a counter"},{"speaker":"Kyle Mountsier","startTime":989.789,"endTime":993.749,"body":"narrative to like, the typical"},{"speaker":"Kyle Mountsier","startTime":993.749,"endTime":997.409,"body":"narrative that we see in sales"},{"speaker":"Kyle Mountsier","startTime":993.749,"endTime":997.409,"body":"environments, in dealerships in"},{"speaker":"Kyle Mountsier","startTime":997.589,"endTime":1005.029,"body":"the broad, stereotypical idea of"},{"speaker":"Kyle Mountsier","startTime":997.589,"endTime":1005.029,"body":"what it means to be driven. And"},{"speaker":"Kyle Mountsier","startTime":1005.029,"endTime":1007.849,"body":"it's not that you're not driven."},{"speaker":"Kyle Mountsier","startTime":1005.029,"endTime":1007.849,"body":"No, your office right"},{"speaker":"Paul J Daly","startTime":1007.85,"endTime":1009.71,"body":"now is full of"},{"speaker":"Paul J Daly","startTime":1007.85,"endTime":1009.71,"body":"people closing deals, which is"},{"speaker":"Paul J Daly","startTime":1009.71,"endTime":1011.27,"body":"why you had to step in here."},{"speaker":"Paul J Daly","startTime":1009.71,"endTime":1011.27,"body":"Yeah."},{"speaker":"Karen Byrd","startTime":1012.5,"endTime":1014.96,"body":"And they understand"},{"speaker":"Karen Byrd","startTime":1012.5,"endTime":1014.96,"body":"and they allow me to, you know,"},{"speaker":"Karen Byrd","startTime":1014.96,"endTime":1017.99,"body":"the space to be able to do that."},{"speaker":"Karen Byrd","startTime":1014.96,"endTime":1017.99,"body":"So I can share what we do here"},{"speaker":"Karen Byrd","startTime":1017.99,"endTime":1021.2,"body":"every day with the rest of the"},{"speaker":"Karen Byrd","startTime":1017.99,"endTime":1021.2,"body":"team, and the world, you know,"},{"speaker":"Kyle Mountsier","startTime":1022.309,"endTime":1024.859,"body":"but, and so give"},{"speaker":"Kyle Mountsier","startTime":1022.309,"endTime":1024.859,"body":"us give us a little bit of like,"},{"speaker":"Kyle Mountsier","startTime":1024.859,"endTime":1027.949,"body":"how you moved into your role,"},{"speaker":"Kyle Mountsier","startTime":1024.859,"endTime":1027.949,"body":"I'd like to, I'd like to get"},{"speaker":"Kyle Mountsier","startTime":1027.949,"endTime":1031.159,"body":"backstory, I want a little bit"},{"speaker":"Kyle Mountsier","startTime":1027.949,"endTime":1031.159,"body":"of backstory, like we don't have"},{"speaker":"Kyle Mountsier","startTime":1031.159,"endTime":1035.659,"body":"to go deep into it. But to get"},{"speaker":"Kyle Mountsier","startTime":1031.159,"endTime":1035.659,"body":"here, I I'm sure your path"},{"speaker":"Kyle Mountsier","startTime":1035.659,"endTime":1039.769,"body":"wasn't exactly aligned with all"},{"speaker":"Kyle Mountsier","startTime":1035.659,"endTime":1039.769,"body":"of the paths, because the way"},{"speaker":"Kyle Mountsier","startTime":1039.769,"endTime":1044.479,"body":"that you are are pursuing your"},{"speaker":"Kyle Mountsier","startTime":1039.769,"endTime":1044.479,"body":"current role is a counter"},{"speaker":"Kyle Mountsier","startTime":1044.479,"endTime":1045.019,"body":"narrative."},{"speaker":"Karen Byrd","startTime":1045.049,"endTime":1049.609,"body":"Right? So very good"},{"speaker":"Karen Byrd","startTime":1045.049,"endTime":1049.609,"body":"question. So, you know, again,"},{"speaker":"Karen Byrd","startTime":1049.639,"endTime":1052.669,"body":"you know, like I said, you know,"},{"speaker":"Karen Byrd","startTime":1049.639,"endTime":1052.669,"body":"I've grown significantly more in"},{"speaker":"Karen Byrd","startTime":1052.669,"endTime":1056.059,"body":"the last four years and learning"},{"speaker":"Karen Byrd","startTime":1052.669,"endTime":1056.059,"body":"so much more about life about"},{"speaker":"Karen Byrd","startTime":1056.059,"endTime":1059.749,"body":"live data than I've ever"},{"speaker":"Karen Byrd","startTime":1056.059,"endTime":1059.749,"body":"learned. Because it's always"},{"speaker":"Karen Byrd","startTime":1059.749,"endTime":1063.859,"body":"been the old narrative, as you"},{"speaker":"Karen Byrd","startTime":1059.749,"endTime":1063.859,"body":"said, you know, where p, we show"},{"speaker":"Karen Byrd","startTime":1063.859,"endTime":1069.079,"body":"up, and everybody's sort of"},{"speaker":"Karen Byrd","startTime":1063.859,"endTime":1069.079,"body":"like, you know, this, just just"},{"speaker":"Karen Byrd","startTime":1069.079,"endTime":1073.759,"body":"just so harsh and hard. And, you"},{"speaker":"Karen Byrd","startTime":1069.079,"endTime":1073.759,"body":"know, and there's no, there's no"},{"speaker":"Karen Byrd","startTime":1073.759,"endTime":1078.439,"body":"compassion, there's no empathy"},{"speaker":"Karen Byrd","startTime":1073.759,"endTime":1078.439,"body":"or nothing. And I remembered,"},{"speaker":"Karen Byrd","startTime":1078.469,"endTime":1083.539,"body":"you know, we had faced some,"},{"speaker":"Karen Byrd","startTime":1078.469,"endTime":1083.539,"body":"some disruption in our"},{"speaker":"Karen Byrd","startTime":1083.539,"endTime":1086.779,"body":"environment. And the question to"},{"speaker":"Karen Byrd","startTime":1083.539,"endTime":1086.779,"body":"meet, the question came up,"},{"speaker":"Karen Byrd","startTime":1086.779,"endTime":1089.149,"body":"actually, I do have a life"},{"speaker":"Karen Byrd","startTime":1086.779,"endTime":1089.149,"body":"coach, so I cannot take all the"},{"speaker":"Karen Byrd","startTime":1089.149,"endTime":1092.389,"body":"credit. Because I do need"},{"speaker":"Karen Byrd","startTime":1089.149,"endTime":1092.389,"body":"sometimes we need that extra"},{"speaker":"Karen Byrd","startTime":1092.389,"endTime":1096.409,"body":"layer of help, to help to guide"},{"speaker":"Karen Byrd","startTime":1092.389,"endTime":1096.409,"body":"us. And I remember speaking with"},{"speaker":"Karen Byrd","startTime":1096.409,"endTime":1100.249,"body":"her, and I said to her, I said,"},{"speaker":"Karen Byrd","startTime":1096.409,"endTime":1100.249,"body":"you know, how do I show up? How"},{"speaker":"Karen Byrd","startTime":1100.249,"endTime":1105.019,"body":"do I show up, you know, in the"},{"speaker":"Karen Byrd","startTime":1100.249,"endTime":1105.019,"body":"midst of all this disruption, to"},{"speaker":"Karen Byrd","startTime":1105.019,"endTime":1108.199,"body":"help to create the change that"},{"speaker":"Karen Byrd","startTime":1105.019,"endTime":1108.199,"body":"we need to move forward in a"},{"speaker":"Karen Byrd","startTime":1108.199,"endTime":1115.849,"body":"healthy way. And I remember,"},{"speaker":"Karen Byrd","startTime":1108.199,"endTime":1115.849,"body":"probably about maybe the end of"},{"speaker":"Karen Byrd","startTime":1115.849,"endTime":1121.699,"body":"2020, maybe could have been"},{"speaker":"Karen Byrd","startTime":1115.849,"endTime":1121.699,"body":"2021, I've decided to change my"},{"speaker":"Karen Byrd","startTime":1121.699,"endTime":1125.149,"body":"approach and how I lead. And I"},{"speaker":"Karen Byrd","startTime":1121.699,"endTime":1125.149,"body":"wanted to lead more from a"},{"speaker":"Karen Byrd","startTime":1125.149,"endTime":1128.719,"body":"compassionate perspective,"},{"speaker":"Karen Byrd","startTime":1125.149,"endTime":1128.719,"body":"rather than a compliance"},{"speaker":"Karen Byrd","startTime":1128.719,"endTime":1134.029,"body":"perspective. And what I mean by"},{"speaker":"Karen Byrd","startTime":1128.719,"endTime":1134.029,"body":"that is, we all know what we, we"},{"speaker":"Karen Byrd","startTime":1134.029,"endTime":1137.989,"body":"all know what to do. Right? We"},{"speaker":"Karen Byrd","startTime":1134.029,"endTime":1137.989,"body":"all know what to do. And that's"},{"speaker":"Karen Byrd","startTime":1137.989,"endTime":1141.409,"body":"why it's why we were hired"},{"speaker":"Karen Byrd","startTime":1137.989,"endTime":1141.409,"body":"within our role, right. That's"},{"speaker":"Karen Byrd","startTime":1141.409,"endTime":1145.849,"body":"why you hire those individuals"},{"speaker":"Karen Byrd","startTime":1141.409,"endTime":1145.849,"body":"within their roles. Because they"},{"speaker":"Karen Byrd","startTime":1145.849,"endTime":1149.719,"body":"know how to do the job, they"},{"speaker":"Karen Byrd","startTime":1145.849,"endTime":1149.719,"body":"really do know how to do the"},{"speaker":"Karen Byrd","startTime":1149.719,"endTime":1156.679,"body":"job. However, I think with all"},{"speaker":"Karen Byrd","startTime":1149.719,"endTime":1156.679,"body":"the other, you know, things in"},{"speaker":"Karen Byrd","startTime":1156.679,"endTime":1159.829,"body":"life that are taking place in"},{"speaker":"Karen Byrd","startTime":1156.679,"endTime":1159.829,"body":"our personal life, you know,"},{"speaker":"Karen Byrd","startTime":1159.829,"endTime":1164.089,"body":"with family, you know, it could"},{"speaker":"Karen Byrd","startTime":1159.829,"endTime":1164.089,"body":"be the economy could be maybe"},{"speaker":"Karen Byrd","startTime":1164.089,"endTime":1167.869,"body":"the ebbs and flows in our"},{"speaker":"Karen Byrd","startTime":1164.089,"endTime":1167.869,"body":"business, the changes that were"},{"speaker":"Karen Byrd","startTime":1167.869,"endTime":1171.559,"body":"taking place. You know, what do"},{"speaker":"Karen Byrd","startTime":1167.869,"endTime":1171.559,"body":"you mean that, you know, we're"},{"speaker":"Karen Byrd","startTime":1171.559,"endTime":1174.319,"body":"gonna go digital, what do you"},{"speaker":"Karen Byrd","startTime":1171.559,"endTime":1174.319,"body":"mean that I have to walk around"},{"speaker":"Karen Byrd","startTime":1174.319,"endTime":1179.689,"body":"and use this iPad? I think that"},{"speaker":"Karen Byrd","startTime":1174.319,"endTime":1179.689,"body":"I think that how do you shop as"},{"speaker":"Karen Byrd","startTime":1179.689,"endTime":1185.689,"body":"a leader, to really to really,"},{"speaker":"Karen Byrd","startTime":1179.689,"endTime":1185.689,"body":"you know, like you said, help"},{"speaker":"Karen Byrd","startTime":1185.689,"endTime":1192.229,"body":"to, I can't even think of the"},{"speaker":"Karen Byrd","startTime":1185.689,"endTime":1192.229,"body":"drive to be driven, right, and"},{"speaker":"Karen Byrd","startTime":1192.229,"endTime":1196.519,"body":"to help others to be driven as"},{"speaker":"Karen Byrd","startTime":1192.229,"endTime":1196.519,"body":"well. So coaching from a state"},{"speaker":"Karen Byrd","startTime":1196.519,"endTime":1200.929,"body":"of compassion to me, was a whole"},{"speaker":"Karen Byrd","startTime":1196.519,"endTime":1200.929,"body":"different approach and it's one"},{"speaker":"Karen Byrd","startTime":1200.929,"endTime":1205.069,"body":"that I still continue to, to do"},{"speaker":"Karen Byrd","startTime":1200.929,"endTime":1205.069,"body":"with my team to help to develop,"},{"speaker":"Karen Byrd","startTime":1205.369,"endTime":1209.389,"body":"you know, talent here in the"},{"speaker":"Karen Byrd","startTime":1205.369,"endTime":1209.389,"body":"dealership. And I think I think"},{"speaker":"Karen Byrd","startTime":1209.389,"endTime":1213.499,"body":"in the end, it really shows in"},{"speaker":"Karen Byrd","startTime":1209.389,"endTime":1213.499,"body":"how they treat each other in the"},{"speaker":"Karen Byrd","startTime":1213.499,"endTime":1216.019,"body":"workplace and how they end up,"},{"speaker":"Karen Byrd","startTime":1213.499,"endTime":1216.019,"body":"you know, how they treat the"},{"speaker":"Karen Byrd","startTime":1216.019,"endTime":1219.829,"body":"customers in the long run. So"},{"speaker":"Karen Byrd","startTime":1216.019,"endTime":1219.829,"body":"that that to me, I would have to"},{"speaker":"Karen Byrd","startTime":1219.829,"endTime":1223.759,"body":"say, that was the inspiration"},{"speaker":"Karen Byrd","startTime":1219.829,"endTime":1223.759,"body":"for me, coaching for compassion,"},{"speaker":"Karen Byrd","startTime":1224.119,"endTime":1228.439,"body":"versus coaching for compliance."},{"speaker":"Karen Byrd","startTime":1224.119,"endTime":1228.439,"body":"Big difference, big shift."},{"speaker":"Karen Byrd","startTime":1229.369,"endTime":1229.789,"body":"thing."},{"speaker":"Paul J Daly","startTime":1230.48,"endTime":1232.28,"body":"I think, I don't"},{"speaker":"Paul J Daly","startTime":1230.48,"endTime":1232.28,"body":"know that we can end any better"},{"speaker":"Paul J Daly","startTime":1232.28,"endTime":1232.55,"body":"than that."},{"speaker":"Kyle Mountsier","startTime":1233.9,"endTime":1237.41,"body":"any better than"},{"speaker":"Kyle Mountsier","startTime":1233.9,"endTime":1237.41,"body":"that? Like, I've just been so"},{"speaker":"Kyle Mountsier","startTime":1237.41,"endTime":1242.72,"body":"encouraged by our conversation."},{"speaker":"Kyle Mountsier","startTime":1237.41,"endTime":1242.72,"body":"I'm, I'm sure like, our whole"},{"speaker":"Kyle Mountsier","startTime":1242.72,"endTime":1247.01,"body":"community is gonna reach out and"},{"speaker":"Kyle Mountsier","startTime":1242.72,"endTime":1247.01,"body":"be like, how, how, what must I"},{"speaker":"Kyle Mountsier","startTime":1247.01,"endTime":1253.52,"body":"do? From compassion to"},{"speaker":"Kyle Mountsier","startTime":1247.01,"endTime":1253.52,"body":"compassion? LED coaching, it's a"},{"speaker":"Kyle Mountsier","startTime":1253.52,"endTime":1256.16,"body":"really, really a treat to be"},{"speaker":"Kyle Mountsier","startTime":1253.52,"endTime":1256.16,"body":"joined by you. Yeah,"},{"speaker":"Karen Byrd","startTime":1256.16,"endTime":1259.91,"body":"I just real quick I"},{"speaker":"Karen Byrd","startTime":1256.16,"endTime":1259.91,"body":"you know, what I forgot to add"},{"speaker":"Karen Byrd","startTime":1260.15,"endTime":1264.56,"body":"coaching for compassion to me"},{"speaker":"Karen Byrd","startTime":1260.15,"endTime":1264.56,"body":"and inspire it's it inspires"},{"speaker":"Karen Byrd","startTime":1264.59,"endTime":1270.8,"body":"sustained change. Here the it"},{"speaker":"Karen Byrd","startTime":1264.59,"endTime":1270.8,"body":"inspires sustained change,"},{"speaker":"Karen Byrd","startTime":1270.89,"endTime":1272.9,"body":"change. Instead"},{"speaker":"Kyle Mountsier","startTime":1272.9,"endTime":1276.29,"body":"of just like one"},{"speaker":"Kyle Mountsier","startTime":1272.9,"endTime":1276.29,"body":"off Absolutely. Kids. Write"},{"speaker":"Kyle Mountsier","startTime":1276.29,"endTime":1277.58,"body":"complete said, yep."},{"speaker":"Karen Byrd","startTime":1277.699,"endTime":1280.969,"body":"Yeah, there are"},{"speaker":"Karen Byrd","startTime":1277.699,"endTime":1280.969,"body":"many, many layers to it. So"},{"speaker":"Karen Byrd","startTime":1280.969,"endTime":1284.269,"body":"maybe the next time we talk,"},{"speaker":"Karen Byrd","startTime":1280.969,"endTime":1284.269,"body":"maybe we can dive a little bit"},{"speaker":"Karen Byrd","startTime":1284.269,"endTime":1286.759,"body":"more deeper into what that"},{"speaker":"Karen Byrd","startTime":1284.269,"endTime":1286.759,"body":"really is."},{"speaker":"Paul J Daly","startTime":1286.85,"endTime":1289.07,"body":"We should we should"},{"speaker":"Paul J Daly","startTime":1286.85,"endTime":1289.07,"body":"actually have you come to a soda"},{"speaker":"Paul J Daly","startTime":1289.07,"endTime":1289.91,"body":"con as well,"},{"speaker":"Kyle Mountsier","startTime":1289.94,"endTime":1291.98,"body":"we should do?"},{"speaker":"Kyle Mountsier","startTime":1289.94,"endTime":1291.98,"body":"Absolutely. You're right,"},{"speaker":"Paul J Daly","startTime":1292.01,"endTime":1294.02,"body":"you're right down"},{"speaker":"Paul J Daly","startTime":1292.01,"endTime":1294.02,"body":"the road. It's gonna be right"},{"speaker":"Paul J Daly","startTime":1294.02,"endTime":1295.01,"body":"there. Really?"},{"speaker":"Karen Byrd","startTime":1295.19,"endTime":1296.69,"body":"Yeah, right next"},{"speaker":"Karen Byrd","startTime":1295.19,"endTime":1296.69,"body":"door,"},{"speaker":"Paul J Daly","startTime":1296.75,"endTime":1299.21,"body":"just circle it on"},{"speaker":"Paul J Daly","startTime":1296.75,"endTime":1299.21,"body":"the counter may 14 through 16 to"},{"speaker":"Paul J Daly","startTime":1299.21,"endTime":1302.42,"body":"circle it awesome right now. And"},{"speaker":"Paul J Daly","startTime":1299.21,"endTime":1302.42,"body":"then we'll make sure that we get"},{"speaker":"Paul J Daly","startTime":1302.42,"endTime":1303.83,"body":"the hang out and introduce you"},{"speaker":"Paul J Daly","startTime":1302.42,"endTime":1303.83,"body":"to some more, I"},{"speaker":"Karen Byrd","startTime":1303.83,"endTime":1305.96,"body":"would love to you"},{"speaker":"Karen Byrd","startTime":1303.83,"endTime":1305.96,"body":"guys are so much fun. And I"},{"speaker":"Karen Byrd","startTime":1305.96,"endTime":1309.56,"body":"listen. And I want to say thank"},{"speaker":"Karen Byrd","startTime":1305.96,"endTime":1309.56,"body":"you to all of you for what"},{"speaker":"Karen Byrd","startTime":1309.56,"endTime":1314.09,"body":"you're doing. Because every time"},{"speaker":"Karen Byrd","startTime":1309.56,"endTime":1314.09,"body":"I see you guys, you're always"},{"speaker":"Karen Byrd","startTime":1314.09,"endTime":1318.59,"body":"doing something so positive and"},{"speaker":"Karen Byrd","startTime":1314.09,"endTime":1318.59,"body":"so inspiring. And I think that"},{"speaker":"Karen Byrd","startTime":1318.59,"endTime":1321.62,"body":"we really need this in our space"},{"speaker":"Karen Byrd","startTime":1318.59,"endTime":1321.62,"body":"today. So thank you so much for"},{"speaker":"Karen Byrd","startTime":1321.62,"endTime":1325.31,"body":"the work that you're doing. You"},{"speaker":"Karen Byrd","startTime":1321.62,"endTime":1325.31,"body":"know, as much as I tell other"},{"speaker":"Karen Byrd","startTime":1325.31,"endTime":1327.74,"body":"people, I tell them, they gotta"},{"speaker":"Karen Byrd","startTime":1325.31,"endTime":1327.74,"body":"watch. You gotta watch these"},{"speaker":"Karen Byrd","startTime":1327.74,"endTime":1329.12,"body":"guys. They're just so awesome."},{"speaker":"Unknown","startTime":1329.869,"endTime":1332.479,"body":"And they're a little"},{"speaker":"Unknown","startTime":1329.869,"endTime":1332.479,"body":"crazy. They're a little crazy,"},{"speaker":"Unknown","startTime":1332.479,"endTime":1332.839,"body":"and a lot of"},{"speaker":"Karen Byrd","startTime":1333.559,"endTime":1335.749,"body":"crazy is good. Hey,"},{"speaker":"Karen Byrd","startTime":1333.559,"endTime":1335.749,"body":"crazies. Good."},{"speaker":"Kyle Mountsier","startTime":1336.92,"endTime":1340.16,"body":"Karen, thank you"},{"speaker":"Kyle Mountsier","startTime":1336.92,"endTime":1340.16,"body":"so much for joining us today."},{"speaker":"Karen Byrd","startTime":1340.46,"endTime":1342.83,"body":"Auto Collabs. Thank"},{"speaker":"Karen Byrd","startTime":1340.46,"endTime":1342.83,"body":"you so much. And thank you so"},{"speaker":"Karen Byrd","startTime":1342.83,"endTime":1344.75,"body":"much for having me, guys. It's"},{"speaker":"Karen Byrd","startTime":1342.83,"endTime":1344.75,"body":"been fun."},{"speaker":"Unknown","startTime":1348.859,"endTime":1350.089,"body":"Told you did"},{"speaker":"Kyle Mountsier","startTime":1350.089,"endTime":1352.729,"body":"mention the"},{"speaker":"Kyle Mountsier","startTime":1350.089,"endTime":1352.729,"body":"Eagles once unbelievable. I"},{"speaker":"Kyle Mountsier","startTime":1352.729,"endTime":1355.789,"body":"can't even I can't even believe"},{"speaker":"Kyle Mountsier","startTime":1352.729,"endTime":1355.789,"body":"that happened. You mentioned it"},{"speaker":"Kyle Mountsier","startTime":1355.789,"endTime":1356.689,"body":"in the pre con. I"},{"speaker":"Paul J Daly","startTime":1356.69,"endTime":1359.69,"body":"know I was trying"},{"speaker":"Paul J Daly","startTime":1356.69,"endTime":1359.69,"body":"to sneak snuck it in."},{"speaker":"Kyle Mountsier","startTime":1360.829,"endTime":1365.569,"body":"You know, I like"},{"speaker":"Kyle Mountsier","startTime":1360.829,"endTime":1365.569,"body":"it always confounds me and"},{"speaker":"Kyle Mountsier","startTime":1365.569,"endTime":1368.629,"body":"excites me all at the same time"},{"speaker":"Kyle Mountsier","startTime":1365.569,"endTime":1368.629,"body":"when we get into these"},{"speaker":"Kyle Mountsier","startTime":1368.629,"endTime":1371.059,"body":"conversations with leaders all"},{"speaker":"Kyle Mountsier","startTime":1368.629,"endTime":1371.059,"body":"across the country in"},{"speaker":"Kyle Mountsier","startTime":1371.059,"endTime":1377.539,"body":"dealerships, that literally buck"},{"speaker":"Kyle Mountsier","startTime":1371.059,"endTime":1377.539,"body":"the narrative of what dealership"},{"speaker":"Kyle Mountsier","startTime":1377.539,"endTime":1382.489,"body":"managers dealership GMs are,"},{"speaker":"Kyle Mountsier","startTime":1377.539,"endTime":1382.489,"body":"where should be or have been."},{"speaker":"Kyle Mountsier","startTime":1382.759,"endTime":1387.859,"body":"And she is literally rewriting"},{"speaker":"Kyle Mountsier","startTime":1382.759,"endTime":1387.859,"body":"what it looks like to be a"},{"speaker":"Kyle Mountsier","startTime":1387.859,"endTime":1393.289,"body":"leader in our industry, moving"},{"speaker":"Kyle Mountsier","startTime":1387.859,"endTime":1393.289,"body":"with empathy, and compassion and"},{"speaker":"Kyle Mountsier","startTime":1393.289,"endTime":1399.109,"body":"care for her employees. And like"},{"speaker":"Kyle Mountsier","startTime":1393.289,"endTime":1399.109,"body":"you, I tried to ask her about"},{"speaker":"Kyle Mountsier","startTime":1399.139,"endTime":1400.549,"body":"her. And she was"},{"speaker":"Paul J Daly","startTime":1400.55,"endTime":1402.89,"body":"like, No, my sheep."},{"speaker":"Paul J Daly","startTime":1400.55,"endTime":1402.89,"body":"Let's talk, you know, just"},{"speaker":"Kyle Mountsier","startTime":1402.89,"endTime":1404.75,"body":"like redirected"},{"speaker":"Kyle Mountsier","startTime":1402.89,"endTime":1404.75,"body":"me immediately. It was"},{"speaker":"Kyle Mountsier","startTime":1404.75,"endTime":1405.71,"body":"unbelievable. Yeah."},{"speaker":"Michael Cirillo","startTime":1406.25,"endTime":1409.16,"body":"I always think"},{"speaker":"Michael Cirillo","startTime":1406.25,"endTime":1409.16,"body":"like, truth is truth period."},{"speaker":"Michael Cirillo","startTime":1409.25,"endTime":1412.22,"body":"When there is truth, you hear it"},{"speaker":"Michael Cirillo","startTime":1409.25,"endTime":1412.22,"body":"and you see it from all all"},{"speaker":"Michael Cirillo","startTime":1412.22,"endTime":1415.1,"body":"avenues. What I think you bring"},{"speaker":"Michael Cirillo","startTime":1412.22,"endTime":1415.1,"body":"it up here is like, true"},{"speaker":"Michael Cirillo","startTime":1415.1,"endTime":1419.27,"body":"leadership is there's a measure"},{"speaker":"Michael Cirillo","startTime":1415.1,"endTime":1419.27,"body":"of selflessness in it. But"},{"speaker":"Michael Cirillo","startTime":1419.27,"endTime":1424.73,"body":"there's also a measure of like,"},{"speaker":"Michael Cirillo","startTime":1419.27,"endTime":1424.73,"body":"I mean, this is kind of the"},{"speaker":"Michael Cirillo","startTime":1424.73,"endTime":1428.54,"body":"exercise, thinking about what"},{"speaker":"Michael Cirillo","startTime":1424.73,"endTime":1428.54,"body":"one's emotional response to"},{"speaker":"Michael Cirillo","startTime":1428.54,"endTime":1433.76,"body":"circumstances are, if they are"},{"speaker":"Michael Cirillo","startTime":1428.54,"endTime":1433.76,"body":"like, all over the place,"},{"speaker":"Michael Cirillo","startTime":1433.82,"endTime":1437.03,"body":"probably not quite yet at the"},{"speaker":"Michael Cirillo","startTime":1433.82,"endTime":1437.03,"body":"level of leadership that that"},{"speaker":"Michael Cirillo","startTime":1437.03,"endTime":1437.99,"body":"you think you"},{"speaker":"Paul J Daly","startTime":1437.99,"endTime":1440.51,"body":"are without a doubt"},{"speaker":"Paul J Daly","startTime":1437.99,"endTime":1440.51,"body":"that that's probably one of the"},{"speaker":"Paul J Daly","startTime":1440.54,"endTime":1443.63,"body":"biggest indicators that you can"},{"speaker":"Paul J Daly","startTime":1440.54,"endTime":1443.63,"body":"tell when when they're pressures"},{"speaker":"Paul J Daly","startTime":1443.63,"endTime":1447.95,"body":"on is that's the differentiator"},{"speaker":"Paul J Daly","startTime":1443.63,"endTime":1447.95,"body":"between like truly great leaders"},{"speaker":"Paul J Daly","startTime":1447.95,"endTime":1449.39,"body":"and leaders that still have some"},{"speaker":"Paul J Daly","startTime":1447.95,"endTime":1449.39,"body":"work to do."},{"speaker":"Michael Cirillo","startTime":1449.66,"endTime":1451.67,"body":"Yeah, it's like"},{"speaker":"Michael Cirillo","startTime":1449.66,"endTime":1451.67,"body":"the circumstances or the"},{"speaker":"Michael Cirillo","startTime":1451.67,"endTime":1455.72,"body":"circumstances, they're that"},{"speaker":"Michael Cirillo","startTime":1451.67,"endTime":1455.72,"body":"there. That's irrelevant. How I"},{"speaker":"Michael Cirillo","startTime":1455.75,"endTime":1458.15,"body":"take action is actually what"},{"speaker":"Michael Cirillo","startTime":1455.75,"endTime":1458.15,"body":"matters."},{"speaker":"Paul J Daly","startTime":1458.18,"endTime":1460.43,"body":"Gosh, I wish I"},{"speaker":"Paul J Daly","startTime":1458.18,"endTime":1460.43,"body":"could remember that more often"},{"speaker":"Paul J Daly","startTime":1460.43,"endTime":1463.46,"body":"in the middle of it, right? Like"},{"speaker":"Paul J Daly","startTime":1460.43,"endTime":1463.46,"body":"just like, Hey, I can't change"},{"speaker":"Paul J Daly","startTime":1463.46,"endTime":1466.76,"body":"any of that. But my next step,"},{"speaker":"Paul J Daly","startTime":1463.46,"endTime":1466.76,"body":"I'm completely in control of."},{"speaker":"Michael Cirillo","startTime":1467.6,"endTime":1469.88,"body":"Yeah, so that's"},{"speaker":"Michael Cirillo","startTime":1467.6,"endTime":1469.88,"body":"the sense that I get Karen Byrd."},{"speaker":"Michael Cirillo","startTime":1470.63,"endTime":1472.76,"body":"We're so glad you could join us"},{"speaker":"Michael Cirillo","startTime":1470.63,"endTime":1472.76,"body":"for this conversation on Auto"},{"speaker":"Michael Cirillo","startTime":1472.76,"endTime":1478.85,"body":"Collabs. On behalf of Paul J."},{"speaker":"Michael Cirillo","startTime":1472.76,"endTime":1478.85,"body":"Daly, Go Eagles. Kyle Mountsier."},{"speaker":"Michael Cirillo","startTime":1478.85,"endTime":1480.89,"body":"Myself, Michael Cirillo, thanks"},{"speaker":"Michael Cirillo","startTime":1478.85,"endTime":1480.89,"body":"so much for joining us on this"},{"speaker":"Michael Cirillo","startTime":1480.89,"endTime":1482.48,"body":"episode. Boise, Idaho."},{"speaker":"Unknown","startTime":1483.02,"endTime":1486.47,"body":"Sign up for our free"},{"speaker":"Unknown","startTime":1483.02,"endTime":1486.47,"body":"and fun to read daily email for"},{"speaker":"Unknown","startTime":1486.47,"endTime":1490.31,"body":"a free shot of relevant news and"},{"speaker":"Unknown","startTime":1486.47,"endTime":1490.31,"body":"automotive, retail media and pop"},{"speaker":"Unknown","startTime":1490.31,"endTime":1495.44,"body":"culture. You can get it"},{"speaker":"Unknown","startTime":1490.31,"endTime":1495.44,"body":"now@asotu.com That's ASOTU.com"},{"speaker":"Unknown","startTime":1495.89,"endTime":1499.43,"body":"If you love this podcast, please"},{"speaker":"Unknown","startTime":1495.89,"endTime":1499.43,"body":"leave us a review and share it"},{"speaker":"Unknown","startTime":1499.43,"endTime":1502.46,"body":"with a friend Thanks again for"},{"speaker":"Unknown","startTime":1499.43,"endTime":1502.46,"body":"listening. We'll see you next"},{"speaker":"Unknown","startTime":1502.46,"endTime":1502.67,"body":"time"},{"speaker":"Kyle Mountsier","startTime":1514.099,"endTime":1519.349,"body":"Welcome to Auto"},{"speaker":"Kyle Mountsier","startTime":1514.099,"endTime":1519.349,"body":"Collabs Are we recording"}]}