{"version":"1.0.0","segments":[{"speaker":"Michael Cirillo","startTime":0.0,"endTime":2.07,"body":"Hey, well, we"},{"speaker":"Michael Cirillo","startTime":0.0,"endTime":2.07,"body":"hope you enjoyed this episode."},{"speaker":"Michael Cirillo","startTime":4.14,"endTime":4.83,"body":"Michael"},{"speaker":"Unknown","startTime":10.679,"endTime":12.599,"body":"this is Auto Collabs"},{"speaker":"Paul J Daly","startTime":13.71,"endTime":16.89,"body":"do the outro after"},{"speaker":"Paul J Daly","startTime":13.71,"endTime":16.89,"body":"the intro after the interview,"},{"speaker":"Paul J Daly","startTime":17.76,"endTime":18.18,"body":"and"},{"speaker":"Michael Cirillo","startTime":18.42,"endTime":19.86,"body":"you know what"},{"speaker":"Michael Cirillo","startTime":18.42,"endTime":19.86,"body":"it comes down to? I think I just"},{"speaker":"Michael Cirillo","startTime":19.86,"endTime":21.9,"body":"need more podcast experience."},{"speaker":"Kyle Mountsier","startTime":22.11,"endTime":26.82,"body":"That's what it"},{"speaker":"Kyle Mountsier","startTime":22.11,"endTime":26.82,"body":"is young enough amateur hour all"},{"speaker":"Kyle Mountsier","startTime":26.82,"endTime":28.02,"body":"the time. You know,"},{"speaker":"Paul J Daly","startTime":28.8,"endTime":31.71,"body":"I say that about"},{"speaker":"Paul J Daly","startTime":28.8,"endTime":31.71,"body":"Michael Cirillo all the time. I"},{"speaker":"Paul J Daly","startTime":31.71,"endTime":33.72,"body":"mean, literally, it's how I"},{"speaker":"Paul J Daly","startTime":31.71,"endTime":33.72,"body":"introduce you to my friends and"},{"speaker":"Paul J Daly","startTime":33.72,"endTime":37.47,"body":"like this guy, he's okay. But"},{"speaker":"Paul J Daly","startTime":33.72,"endTime":37.47,"body":"the only he's taking his ears,"},{"speaker":"Paul J Daly","startTime":37.83,"endTime":41.49,"body":"just listening. He just pulled"},{"speaker":"Paul J Daly","startTime":37.83,"endTime":41.49,"body":"his in ear monitors out, stood"},{"speaker":"Paul J Daly","startTime":41.49,"endTime":41.91,"body":"up from his"},{"speaker":"Michael Cirillo","startTime":42.18,"endTime":44.52,"body":"investment and"},{"speaker":"Michael Cirillo","startTime":42.18,"endTime":44.52,"body":"put these here, your fingers."},{"speaker":"Michael Cirillo","startTime":45.33,"endTime":45.78,"body":"You gotta get"},{"speaker":"Paul J Daly","startTime":45.78,"endTime":48.75,"body":"those things back."},{"speaker":"Paul J Daly","startTime":45.78,"endTime":48.75,"body":"Good. I'm so excited for today's"},{"speaker":"Paul J Daly","startTime":49.35,"endTime":52.44,"body":"today's guest Dan shine, the"},{"speaker":"Paul J Daly","startTime":49.35,"endTime":52.44,"body":"editor for fixed ops for"},{"speaker":"Paul J Daly","startTime":52.44,"endTime":55.98,"body":"automotive news is one of the"},{"speaker":"Paul J Daly","startTime":52.44,"endTime":55.98,"body":"most down to earth people that I"},{"speaker":"Paul J Daly","startTime":55.98,"endTime":59.52,"body":"know in this industry. And I"},{"speaker":"Paul J Daly","startTime":55.98,"endTime":59.52,"body":"guess appropriately so he covers"},{"speaker":"Paul J Daly","startTime":59.52,"endTime":62.4,"body":"fixed stops, which is frontline"},{"speaker":"Paul J Daly","startTime":59.52,"endTime":62.4,"body":"them and"},{"speaker":"Kyle Mountsier","startTime":62.4,"endTime":65.19,"body":"and not just"},{"speaker":"Kyle Mountsier","startTime":62.4,"endTime":65.19,"body":"that. But Dan has been such,"},{"speaker":"Kyle Mountsier","startTime":65.82,"endTime":69.99,"body":"like so good to us. From them"},{"speaker":"Kyle Mountsier","startTime":65.82,"endTime":69.99,"body":"more than cars perspective, just"},{"speaker":"Kyle Mountsier","startTime":69.99,"endTime":73.29,"body":"sharing what's going on. With"},{"speaker":"Kyle Mountsier","startTime":69.99,"endTime":73.29,"body":"the series that we're doing, I'm"},{"speaker":"Kyle Mountsier","startTime":73.29,"endTime":76.47,"body":"excited to get a little bit more"},{"speaker":"Kyle Mountsier","startTime":73.29,"endTime":76.47,"body":"knowledge of who he is what he's"},{"speaker":"Kyle Mountsier","startTime":76.47,"endTime":80.37,"body":"done in the industry. Because"},{"speaker":"Kyle Mountsier","startTime":76.47,"endTime":80.37,"body":"like, that's what this podcast"},{"speaker":"Kyle Mountsier","startTime":80.37,"endTime":83.58,"body":"is all about, is really diving"},{"speaker":"Kyle Mountsier","startTime":80.37,"endTime":83.58,"body":"into the real conversations and"},{"speaker":"Kyle Mountsier","startTime":83.58,"endTime":86.49,"body":"the people behind what makes"},{"speaker":"Kyle Mountsier","startTime":83.58,"endTime":86.49,"body":"this industry tick. So we hope"},{"speaker":"Kyle Mountsier","startTime":86.49,"endTime":88.8,"body":"you enjoy this conversation that"},{"speaker":"Kyle Mountsier","startTime":86.49,"endTime":88.8,"body":"we get to have."},{"speaker":"Paul J Daly","startTime":93.75,"endTime":96.06,"body":"Dan, thank you so"},{"speaker":"Paul J Daly","startTime":93.75,"endTime":96.06,"body":"much for joining us today on"},{"speaker":"Paul J Daly","startTime":96.06,"endTime":97.59,"body":"Auto Collabs. It's good to be"},{"speaker":"Paul J Daly","startTime":96.06,"endTime":97.59,"body":"here with you."},{"speaker":"Dan Shine","startTime":97.71,"endTime":101.49,"body":"Thanks, pleasure,"},{"speaker":"Dan Shine","startTime":97.71,"endTime":101.49,"body":"glad to you for the invite. So"},{"speaker":"Paul J Daly","startTime":101.52,"endTime":103.47,"body":"you're somebody"},{"speaker":"Paul J Daly","startTime":101.52,"endTime":103.47,"body":"like because you're on the fixed"},{"speaker":"Paul J Daly","startTime":103.47,"endTime":107.94,"body":"ops side of coverage, I feel"},{"speaker":"Paul J Daly","startTime":103.47,"endTime":107.94,"body":"like you have an inordinate"},{"speaker":"Paul J Daly","startTime":107.94,"endTime":111.9,"body":"connection with the frontlines"},{"speaker":"Paul J Daly","startTime":107.94,"endTime":111.9,"body":"of the auto industry. How do you"},{"speaker":"Paul J Daly","startTime":111.9,"endTime":114.48,"body":"view fixed ops versus sales?"},{"speaker":"Paul J Daly","startTime":111.9,"endTime":114.48,"body":"Let's get you in trouble with"},{"speaker":"Paul J Daly","startTime":114.48,"endTime":115.23,"body":"the first question."},{"speaker":"Dan Shine","startTime":115.8,"endTime":120.54,"body":"Well fix ops over"},{"speaker":"Dan Shine","startTime":115.8,"endTime":120.54,"body":"there, my people, I mean, you"},{"speaker":"Dan Shine","startTime":120.54,"endTime":123.12,"body":"know, they're, you know,"},{"speaker":"Dan Shine","startTime":120.54,"endTime":123.12,"body":"they're, they're not worried"},{"speaker":"Dan Shine","startTime":123.12,"endTime":126.0,"body":"about their blow drying here and"},{"speaker":"Dan Shine","startTime":123.12,"endTime":126.0,"body":"stuff like that, you know,"},{"speaker":"Dan Shine","startTime":126.0,"endTime":129.09,"body":"they're, they're working with"},{"speaker":"Dan Shine","startTime":126.0,"endTime":129.09,"body":"their hands. And, you know,"},{"speaker":"Dan Shine","startTime":129.15,"endTime":131.7,"body":"they're, they, they, they run"},{"speaker":"Dan Shine","startTime":129.15,"endTime":131.7,"body":"the dealership, they make they"},{"speaker":"Dan Shine","startTime":131.7,"endTime":135.21,"body":"make the money for the"},{"speaker":"Dan Shine","startTime":131.7,"endTime":135.21,"body":"dealership, and they're, you"},{"speaker":"Dan Shine","startTime":135.21,"endTime":137.49,"body":"know, they're not a show horse"},{"speaker":"Dan Shine","startTime":135.21,"endTime":137.49,"body":"or a show, you know, they're a"},{"speaker":"Dan Shine","startTime":137.49,"endTime":143.4,"body":"workhorse. And so I've, you"},{"speaker":"Dan Shine","startTime":137.49,"endTime":143.4,"body":"know, I joke, but I'm getting to"},{"speaker":"Dan Shine","startTime":143.4,"endTime":145.68,"body":"know them, you know, getting to"},{"speaker":"Dan Shine","startTime":143.4,"endTime":145.68,"body":"know people and stuff or in"},{"speaker":"Dan Shine","startTime":145.92,"endTime":150.45,"body":"service and parts of inclusion."},{"speaker":"Dan Shine","startTime":145.92,"endTime":150.45,"body":"They're just, you know, they're,"},{"speaker":"Dan Shine","startTime":151.08,"endTime":153.09,"body":"you know, I've said this many"},{"speaker":"Dan Shine","startTime":151.08,"endTime":153.09,"body":"times, but they're just really"},{"speaker":"Dan Shine","startTime":153.09,"endTime":156.72,"body":"smart, creative, innovative"},{"speaker":"Dan Shine","startTime":153.09,"endTime":156.72,"body":"people who, when, you know,"},{"speaker":"Dan Shine","startTime":157.29,"endTime":161.22,"body":"things are thrown their way they"},{"speaker":"Dan Shine","startTime":157.29,"endTime":161.22,"body":"figure out a way to overcome it"},{"speaker":"Dan Shine","startTime":161.22,"endTime":166.77,"body":"and continue to, you know, make"},{"speaker":"Dan Shine","startTime":161.22,"endTime":166.77,"body":"revenue and get people's cars in"},{"speaker":"Dan Shine","startTime":166.77,"endTime":171.48,"body":"and out. So there's just, you"},{"speaker":"Dan Shine","startTime":166.77,"endTime":171.48,"body":"know, I, I'm glad that I'm not,"},{"speaker":"Dan Shine","startTime":171.51,"endTime":174.27,"body":"you know, covering the sales"},{"speaker":"Dan Shine","startTime":171.51,"endTime":174.27,"body":"side of things at dealerships. I"},{"speaker":"Dan Shine","startTime":174.27,"endTime":177.21,"body":"mean, I'm, I'm with them with"},{"speaker":"Dan Shine","startTime":174.27,"endTime":177.21,"body":"the real people, and we'll see"},{"speaker":"Dan Shine","startTime":177.21,"endTime":177.81,"body":"there was,"},{"speaker":"Kyle Mountsier","startTime":179.49,"endTime":182.1,"body":"but you're, but"},{"speaker":"Kyle Mountsier","startTime":179.49,"endTime":182.1,"body":"you're, you're like not a"},{"speaker":"Kyle Mountsier","startTime":182.1,"endTime":186.99,"body":"history, automotive person. You"},{"speaker":"Kyle Mountsier","startTime":182.1,"endTime":186.99,"body":"haven't been in automotive for"},{"speaker":"Kyle Mountsier","startTime":186.99,"endTime":190.62,"body":"years and years and years. This"},{"speaker":"Kyle Mountsier","startTime":186.99,"endTime":190.62,"body":"is fairly new in your"},{"speaker":"Kyle Mountsier","startTime":190.77,"endTime":191.88,"body":"journalistic."},{"speaker":"Dan Shine","startTime":192.57,"endTime":195.06,"body":"Let's talk about"},{"speaker":"Dan Shine","startTime":192.57,"endTime":195.06,"body":"that. Yeah, it's true. I mean,"},{"speaker":"Dan Shine","startTime":195.3,"endTime":197.58,"body":"but I grew up in Detroit. So"},{"speaker":"Dan Shine","startTime":195.3,"endTime":197.58,"body":"it's like, it's, it's"},{"speaker":"Dan Shine","startTime":197.88,"endTime":202.35,"body":"automatically the blog, a little"},{"speaker":"Dan Shine","startTime":197.88,"endTime":202.35,"body":"escape, right? Yeah. But yeah,"},{"speaker":"Dan Shine","startTime":202.35,"endTime":206.67,"body":"it's I. Yeah. You know, the"},{"speaker":"Dan Shine","startTime":202.35,"endTime":206.67,"body":"short of the very short version"},{"speaker":"Dan Shine","startTime":206.67,"endTime":209.61,"body":"of it is, you know, I worked in"},{"speaker":"Dan Shine","startTime":206.67,"endTime":209.61,"body":"newspapers for 16 years in"},{"speaker":"Dan Shine","startTime":209.61,"endTime":213.45,"body":"Dallas and in Detroit, then went"},{"speaker":"Dan Shine","startTime":209.61,"endTime":213.45,"body":"and worked at University of"},{"speaker":"Dan Shine","startTime":213.45,"endTime":217.71,"body":"Michigan for 16 years, working"},{"speaker":"Dan Shine","startTime":213.45,"endTime":217.71,"body":"as a think tank. I mean, I know,"},{"speaker":"Dan Shine","startTime":217.71,"endTime":222.66,"body":"I'm just gonna stick right here."},{"speaker":"Dan Shine","startTime":217.71,"endTime":222.66,"body":"How do I feel? Oh, no. Someone"},{"speaker":"Dan Shine","startTime":222.66,"endTime":226.77,"body":"has to keep an eye on. You got"},{"speaker":"Dan Shine","startTime":222.66,"endTime":226.77,"body":"to spy inside guy. Oh, yeah."},{"speaker":"Dan Shine","startTime":228.15,"endTime":230.82,"body":"But, you know, I had a friend"},{"speaker":"Dan Shine","startTime":228.15,"endTime":230.82,"body":"and former colleague from the"},{"speaker":"Dan Shine","startTime":230.82,"endTime":232.74,"body":"free press who was been"},{"speaker":"Dan Shine","startTime":230.82,"endTime":232.74,"body":"Automotive News and was"},{"speaker":"Dan Shine","startTime":232.74,"endTime":235.11,"body":"recruiting guy and said, You"},{"speaker":"Dan Shine","startTime":232.74,"endTime":235.11,"body":"know, I've got this job. And if"},{"speaker":"Dan Shine","startTime":235.11,"endTime":238.11,"body":"you know, anybody who's"},{"speaker":"Dan Shine","startTime":235.11,"endTime":238.11,"body":"interested in I kind of looked"},{"speaker":"Dan Shine","startTime":238.11,"endTime":242.43,"body":"at it might be interesting."},{"speaker":"Dan Shine","startTime":238.11,"endTime":242.43,"body":"Always been, I've always loved"},{"speaker":"Dan Shine","startTime":242.85,"endTime":247.59,"body":"autos, and again, like growing"},{"speaker":"Dan Shine","startTime":242.85,"endTime":247.59,"body":"up in Detroit. You just can't"},{"speaker":"Dan Shine","startTime":247.59,"endTime":251.13,"body":"escape, you know, the industry"},{"speaker":"Dan Shine","startTime":247.59,"endTime":251.13,"body":"and its influence on the city"},{"speaker":"Dan Shine","startTime":251.13,"endTime":255.18,"body":"and how it kind of shaped the"},{"speaker":"Dan Shine","startTime":251.13,"endTime":255.18,"body":"city, for better and for worse"},{"speaker":"Dan Shine","startTime":255.24,"endTime":259.08,"body":"times, and so on. So it was"},{"speaker":"Dan Shine","startTime":255.24,"endTime":259.08,"body":"really interesting to me, and"},{"speaker":"Dan Shine","startTime":259.08,"endTime":263.13,"body":"then now, you know, kind of"},{"speaker":"Dan Shine","startTime":259.08,"endTime":263.13,"body":"immersing myself in service and"},{"speaker":"Dan Shine","startTime":263.13,"endTime":267.99,"body":"parts and f\u0026i and used, it's,"},{"speaker":"Dan Shine","startTime":263.13,"endTime":267.99,"body":"you know, it's been fascinating."},{"speaker":"Dan Shine","startTime":267.99,"endTime":268.47,"body":"I love it."},{"speaker":"Kyle Mountsier","startTime":270.6,"endTime":275.22,"body":"What, okay, so"},{"speaker":"Kyle Mountsier","startTime":270.6,"endTime":275.22,"body":"I, we always ask to ask a couple"},{"speaker":"Kyle Mountsier","startTime":275.22,"endTime":278.67,"body":"questions beforehand, and I"},{"speaker":"Kyle Mountsier","startTime":275.22,"endTime":278.67,"body":"think this is pretty unique. But"},{"speaker":"Kyle Mountsier","startTime":279.09,"endTime":284.58,"body":"your when you started, it was"},{"speaker":"Kyle Mountsier","startTime":279.09,"endTime":284.58,"body":"right before the pandemic, yeah."},{"speaker":"Kyle Mountsier","startTime":284.58,"endTime":285.48,"body":"Is that right? Yeah."},{"speaker":"Dan Shine","startTime":285.66,"endTime":288.48,"body":"No one had to be"},{"speaker":"Dan Shine","startTime":285.66,"endTime":288.48,"body":"wild. It was yeah, it was. It"},{"speaker":"Dan Shine","startTime":288.48,"endTime":290.31,"body":"was kind of funny because I was"},{"speaker":"Dan Shine","startTime":288.48,"endTime":290.31,"body":"working at University of"},{"speaker":"Dan Shine","startTime":290.31,"endTime":293.25,"body":"Michigan. So I was commuting,"},{"speaker":"Dan Shine","startTime":290.31,"endTime":293.25,"body":"you know, two hours round trip"},{"speaker":"Dan Shine","startTime":293.25,"endTime":295.8,"body":"every day and it was kind of"},{"speaker":"Dan Shine","startTime":293.25,"endTime":295.8,"body":"nice to have a job where it was,"},{"speaker":"Dan Shine","startTime":295.89,"endTime":300.84,"body":"you know, so far away and you"},{"speaker":"Dan Shine","startTime":295.89,"endTime":300.84,"body":"end up blink of an eye. I'm at"},{"speaker":"Dan Shine","startTime":300.84,"endTime":307.98,"body":"my, you know, kitchen, your"},{"speaker":"Dan Shine","startTime":300.84,"endTime":307.98,"body":"living room. But yeah, it, you"},{"speaker":"Dan Shine","startTime":307.98,"endTime":315.51,"body":"know, it was it was a, you know,"},{"speaker":"Dan Shine","startTime":307.98,"endTime":315.51,"body":"a great match and I someone to"},{"speaker":"Dan Shine","startTime":315.51,"endTime":318.84,"body":"NADA, you know, someone's my"},{"speaker":"Dan Shine","startTime":315.51,"endTime":318.84,"body":"first NADA and everything was"},{"speaker":"Dan Shine","startTime":318.84,"endTime":324.06,"body":"cool and you know and, and soon"},{"speaker":"Dan Shine","startTime":318.84,"endTime":324.06,"body":"after my boss at the time said,"},{"speaker":"Dan Shine","startTime":324.45,"endTime":327.78,"body":"there's a small group of fixed"},{"speaker":"Dan Shine","startTime":324.45,"endTime":327.78,"body":"ops directors they meet twice a"},{"speaker":"Dan Shine","startTime":327.78,"endTime":331.83,"body":"year. I know the guy runs it, he"},{"speaker":"Dan Shine","startTime":327.78,"endTime":331.83,"body":"says you can come kind of be a"},{"speaker":"Dan Shine","startTime":331.83,"endTime":335.28,"body":"fly on the wall just kind of"},{"speaker":"Dan Shine","startTime":331.83,"endTime":335.28,"body":"hang out and learn. You know."},{"speaker":"Dan Shine","startTime":335.28,"endTime":338.76,"body":"And so as this trip to Phoenix"},{"speaker":"Dan Shine","startTime":335.28,"endTime":338.76,"body":"is approaching in March, you"},{"speaker":"Dan Shine","startTime":338.76,"endTime":340.62,"body":"know, you keep your eye, you"},{"speaker":"Dan Shine","startTime":338.76,"endTime":340.62,"body":"know, the world's, you know,"},{"speaker":"Dan Shine","startTime":340.68,"endTime":345.45,"body":"coming to an end and I kept"},{"speaker":"Dan Shine","startTime":340.68,"endTime":345.45,"body":"thinking, I really want to go"},{"speaker":"Dan Shine","startTime":345.57,"endTime":347.67,"body":"there, you know what I was like,"},{"speaker":"Dan Shine","startTime":345.57,"endTime":347.67,"body":"I'm new to this job. And I'm"},{"speaker":"Dan Shine","startTime":347.67,"endTime":350.31,"body":"like, I'm not gonna tell I'm not"},{"speaker":"Dan Shine","startTime":347.67,"endTime":350.31,"body":"gonna go. My wife said, you"},{"speaker":"Dan Shine","startTime":350.31,"endTime":354.21,"body":"know, are you sure this is gonna"},{"speaker":"Dan Shine","startTime":350.31,"endTime":354.21,"body":"be fine, you know. And so I"},{"speaker":"Dan Shine","startTime":354.21,"endTime":359.19,"body":"went, and I had a, I was gonna"},{"speaker":"Dan Shine","startTime":354.21,"endTime":359.19,"body":"go, go watching spring training,"},{"speaker":"Dan Shine","startTime":359.19,"endTime":361.65,"body":"baseball, and I had a buddy who"},{"speaker":"Dan Shine","startTime":359.19,"endTime":361.65,"body":"was the team doctor for the"},{"speaker":"Dan Shine","startTime":361.65,"endTime":364.56,"body":"Phoenix Coyotes is a commando"},{"speaker":"Dan Shine","startTime":361.65,"endTime":364.56,"body":"game. And so I'm like how these"},{"speaker":"Dan Shine","startTime":364.56,"endTime":367.59,"body":"great plans. And then by the"},{"speaker":"Dan Shine","startTime":364.56,"endTime":367.59,"body":"time I got there, like, baseball"},{"speaker":"Dan Shine","startTime":367.59,"endTime":370.74,"body":"was shut down, hockey was shut"},{"speaker":"Dan Shine","startTime":367.59,"endTime":370.74,"body":"down. And, you know, we were"},{"speaker":"Dan Shine","startTime":370.74,"endTime":373.35,"body":"working from home, they said,"},{"speaker":"Dan Shine","startTime":370.74,"endTime":373.35,"body":"Don't come into the office. And"},{"speaker":"Dan Shine","startTime":373.35,"endTime":377.94,"body":"so I went, you know, so I'm here"},{"speaker":"Dan Shine","startTime":373.35,"endTime":377.94,"body":"in Phoenix, and I've got to go"},{"speaker":"Dan Shine","startTime":377.94,"endTime":380.22,"body":"to actually went to Tucson to a"},{"speaker":"Dan Shine","startTime":377.94,"endTime":380.22,"body":"Subaru dealership and did a"},{"speaker":"Dan Shine","startTime":380.22,"endTime":384.27,"body":"story and then took the Red Eye"},{"speaker":"Dan Shine","startTime":380.22,"endTime":384.27,"body":"home to Detroit and set up shop"},{"speaker":"Dan Shine","startTime":384.27,"endTime":387.87,"body":"on my kitchen table for you"},{"speaker":"Dan Shine","startTime":384.27,"endTime":387.87,"body":"know, the next, whatever it was"},{"speaker":"Dan Shine","startTime":387.87,"endTime":392.16,"body":"a year. Two years later, my boss"},{"speaker":"Dan Shine","startTime":387.87,"endTime":392.16,"body":"at times, like I can't believe I"},{"speaker":"Dan Shine","startTime":392.16,"endTime":397.26,"body":"made you go to the gym myself,"},{"speaker":"Dan Shine","startTime":392.16,"endTime":397.26,"body":"but man, you're"},{"speaker":"Kyle Mountsier","startTime":397.26,"endTime":399.09,"body":"in auto. Let's"},{"speaker":"Kyle Mountsier","startTime":397.26,"endTime":399.09,"body":"go. Yeah,"},{"speaker":"Dan Shine","startTime":399.45,"endTime":401.82,"body":"it was great. It was"},{"speaker":"Dan Shine","startTime":399.45,"endTime":401.82,"body":"a great meeting. And I still go"},{"speaker":"Dan Shine","startTime":401.82,"endTime":405.3,"body":"to that. They meet twice a year"},{"speaker":"Dan Shine","startTime":401.82,"endTime":405.3,"body":"in mostly in Orlando, this was"},{"speaker":"Dan Shine","startTime":405.3,"endTime":408.72,"body":"just kind of a special trip to"},{"speaker":"Dan Shine","startTime":405.3,"endTime":408.72,"body":"Phoenix. I go twice a year, and"},{"speaker":"Dan Shine","startTime":408.75,"endTime":411.06,"body":"you know, solid, the same"},{"speaker":"Dan Shine","startTime":408.75,"endTime":411.06,"body":"people. And I always come away"},{"speaker":"Dan Shine","startTime":411.06,"endTime":414.48,"body":"with some great story ideas. So"},{"speaker":"Dan Shine","startTime":411.06,"endTime":414.48,"body":"it's been great, great"},{"speaker":"Dan Shine","startTime":414.48,"endTime":415.05,"body":"relationship."},{"speaker":"Michael Cirillo","startTime":415.68,"endTime":418.26,"body":"What's the"},{"speaker":"Michael Cirillo","startTime":415.68,"endTime":418.26,"body":"what's the biggest standout for"},{"speaker":"Michael Cirillo","startTime":418.26,"endTime":421.59,"body":"you? I mean, you mentioned"},{"speaker":"Michael Cirillo","startTime":418.26,"endTime":421.59,"body":"working in Detroit. So the auto"},{"speaker":"Michael Cirillo","startTime":421.59,"endTime":425.67,"body":"industry, always it's kind of"},{"speaker":"Michael Cirillo","startTime":421.59,"endTime":425.67,"body":"the lifeblood of of that city."},{"speaker":"Michael Cirillo","startTime":426.06,"endTime":430.38,"body":"But now that you're officially"},{"speaker":"Michael Cirillo","startTime":426.06,"endTime":430.38,"body":"in the industry covering it,"},{"speaker":"Michael Cirillo","startTime":430.41,"endTime":433.68,"body":"it's your primary focus, what"},{"speaker":"Michael Cirillo","startTime":430.41,"endTime":433.68,"body":"are some things that you realize"},{"speaker":"Michael Cirillo","startTime":434.16,"endTime":436.95,"body":"now about the industry that"},{"speaker":"Michael Cirillo","startTime":434.16,"endTime":436.95,"body":"perhaps weren't on your radar"},{"speaker":"Michael Cirillo","startTime":436.95,"endTime":439.26,"body":"before, when you were just kind"},{"speaker":"Michael Cirillo","startTime":436.95,"endTime":439.26,"body":"of, you know, working at the"},{"speaker":"Michael Cirillo","startTime":439.26,"endTime":442.05,"body":"newspaper and being in Detroit?"},{"speaker":"Michael Cirillo","startTime":439.26,"endTime":442.05,"body":"Yeah."},{"speaker":"Dan Shine","startTime":442.53,"endTime":445.56,"body":"I think you know,"},{"speaker":"Dan Shine","startTime":442.53,"endTime":445.56,"body":"this, how complex it is. And"},{"speaker":"Dan Shine","startTime":447.12,"endTime":450.21,"body":"there's a lot of numbers, which"},{"speaker":"Dan Shine","startTime":447.12,"endTime":450.21,"body":"is not a one of my strong suits."},{"speaker":"Dan Shine","startTime":451.32,"endTime":453.84,"body":"So I'm trying to avoid those"},{"speaker":"Dan Shine","startTime":451.32,"endTime":453.84,"body":"whenever possible, but it's"},{"speaker":"Dan Shine","startTime":453.84,"endTime":457.56,"body":"just, you know, there's so much"},{"speaker":"Dan Shine","startTime":453.84,"endTime":457.56,"body":"to it, there's, you know,"},{"speaker":"Dan Shine","startTime":457.56,"endTime":461.04,"body":"there's so much behind behind"},{"speaker":"Dan Shine","startTime":457.56,"endTime":461.04,"body":"the curtain under the surface"},{"speaker":"Dan Shine","startTime":461.04,"endTime":465.63,"body":"thereof, of how things get done."},{"speaker":"Dan Shine","startTime":461.04,"endTime":465.63,"body":"And the decisions that go into"},{"speaker":"Dan Shine","startTime":466.8,"endTime":470.91,"body":"whether, you know, this is a new"},{"speaker":"Dan Shine","startTime":466.8,"endTime":470.91,"body":"model, or, you know, it's just,"},{"speaker":"Dan Shine","startTime":470.94,"endTime":474.18,"body":"there's, there's just a lot of"},{"speaker":"Dan Shine","startTime":470.94,"endTime":474.18,"body":"intrigue behind the scenes and"},{"speaker":"Dan Shine","startTime":474.18,"endTime":477.99,"body":"not so much history of, you"},{"speaker":"Dan Shine","startTime":474.18,"endTime":477.99,"body":"know, and which I, you know,"},{"speaker":"Dan Shine","startTime":478.35,"endTime":480.87,"body":"like, I'll be in these, I just"},{"speaker":"Dan Shine","startTime":478.35,"endTime":480.87,"body":"got done with the morning"},{"speaker":"Dan Shine","startTime":480.87,"endTime":483.51,"body":"editors meeting. And they were"},{"speaker":"Dan Shine","startTime":480.87,"endTime":483.51,"body":"talking about this and talking"},{"speaker":"Dan Shine","startTime":483.51,"endTime":486.09,"body":"about Fisker, and, you know,"},{"speaker":"Dan Shine","startTime":483.51,"endTime":486.09,"body":"bankruptcy, potentially, and all"},{"speaker":"Dan Shine","startTime":486.09,"endTime":489.03,"body":"this kind of stuff. And there's"},{"speaker":"Dan Shine","startTime":486.09,"endTime":489.03,"body":"just so much knowledge in the"},{"speaker":"Dan Shine","startTime":489.03,"endTime":491.61,"body":"room of the people who have been"},{"speaker":"Dan Shine","startTime":489.03,"endTime":491.61,"body":"at automobiles for a long time."},{"speaker":"Dan Shine","startTime":491.61,"endTime":495.21,"body":"And they're bringing it up, you"},{"speaker":"Dan Shine","startTime":491.61,"endTime":495.21,"body":"know, context and background."},{"speaker":"Dan Shine","startTime":495.21,"endTime":497.31,"body":"And, you know, this is the guy"},{"speaker":"Dan Shine","startTime":495.21,"endTime":497.31,"body":"who did this, and this is, you"},{"speaker":"Dan Shine","startTime":497.31,"endTime":500.01,"body":"know, so I've always kind of"},{"speaker":"Dan Shine","startTime":497.31,"endTime":500.01,"body":"fascinated that just to kind of"},{"speaker":"Dan Shine","startTime":500.01,"endTime":502.95,"body":"hear the history of it. And"},{"speaker":"Dan Shine","startTime":500.01,"endTime":502.95,"body":"there's you know, there's, you"},{"speaker":"Dan Shine","startTime":502.95,"endTime":505.86,"body":"know, in some ways, there's"},{"speaker":"Dan Shine","startTime":502.95,"endTime":505.86,"body":"nothing new in automotive, it's"},{"speaker":"Dan Shine","startTime":505.86,"endTime":508.92,"body":"just kind of a different version"},{"speaker":"Dan Shine","startTime":505.86,"endTime":508.92,"body":"of something that has happened"},{"speaker":"Dan Shine","startTime":508.92,"endTime":510.93,"body":"before. Yeah. Okay."},{"speaker":"Michael Cirillo","startTime":510.93,"endTime":514.35,"body":"I'm also dying"},{"speaker":"Michael Cirillo","startTime":510.93,"endTime":514.35,"body":"to know, is that the auto"},{"speaker":"Michael Cirillo","startTime":514.35,"endTime":517.05,"body":"industry, you mentioned numbers"},{"speaker":"Michael Cirillo","startTime":514.35,"endTime":517.05,"body":"in the auto industry, and we're"},{"speaker":"Michael Cirillo","startTime":517.05,"endTime":520.47,"body":"always trying to measure stuff."},{"speaker":"Michael Cirillo","startTime":517.05,"endTime":520.47,"body":"And we're always trying to look"},{"speaker":"Michael Cirillo","startTime":520.47,"endTime":523.95,"body":"at data and that's a lot, too."},{"speaker":"Dan Shine","startTime":524.01,"endTime":524.79,"body":"I did last."},{"speaker":"Paul J Daly","startTime":526.5,"endTime":529.68,"body":"One of those Azure,"},{"speaker":"Paul J Daly","startTime":526.5,"endTime":529.68,"body":"we get an episode of finished"},{"speaker":"Paul J Daly","startTime":529.68,"endTime":530.31,"body":"the question."},{"speaker":"Dan Shine","startTime":533.31,"endTime":534.87,"body":"Like Mad Libs now,"},{"speaker":"Dan Shine","startTime":533.31,"endTime":534.87,"body":"all of a sudden,"},{"speaker":"Paul J Daly","startTime":535.95,"endTime":537.63,"body":"we're always trying"},{"speaker":"Paul J Daly","startTime":535.95,"endTime":537.63,"body":"to measure fill in the blank."},{"speaker":"Paul J Daly","startTime":538.74,"endTime":539.82,"body":"Perfect, perfect."},{"speaker":"Kyle Mountsier","startTime":540.18,"endTime":542.19,"body":"Oh, the absolute"},{"speaker":"Kyle Mountsier","startTime":540.18,"endTime":542.19,"body":"best. Well,"},{"speaker":"Paul J Daly","startTime":542.22,"endTime":544.5,"body":"I want to take the"},{"speaker":"Paul J Daly","startTime":542.22,"endTime":544.5,"body":"conversation since he's not here"},{"speaker":"Paul J Daly","startTime":544.5,"endTime":548.76,"body":"anymore. There's there's an"},{"speaker":"Paul J Daly","startTime":544.5,"endTime":548.76,"body":"element of what you just said"},{"speaker":"Paul J Daly","startTime":548.76,"endTime":551.73,"body":"about automotive news where"},{"speaker":"Paul J Daly","startTime":548.76,"endTime":551.73,"body":"there's obviously a lot of"},{"speaker":"Paul J Daly","startTime":551.73,"endTime":555.63,"body":"history. There's a lot of things"},{"speaker":"Paul J Daly","startTime":551.73,"endTime":555.63,"body":"that have happened along the"},{"speaker":"Paul J Daly","startTime":555.66,"endTime":558.54,"body":"along the years and the context"},{"speaker":"Paul J Daly","startTime":555.66,"endTime":558.54,"body":"is so important to understand,"},{"speaker":"Paul J Daly","startTime":558.54,"endTime":563.31,"body":"like current decisions or what's"},{"speaker":"Paul J Daly","startTime":558.54,"endTime":563.31,"body":"happening, but you can pivot in"},{"speaker":"Paul J Daly","startTime":563.31,"endTime":567.39,"body":"here. We asked you a few"},{"speaker":"Paul J Daly","startTime":563.31,"endTime":567.39,"body":"questions before the show. And"},{"speaker":"Paul J Daly","startTime":567.42,"endTime":571.98,"body":"you had mentioned actually that"},{"speaker":"Paul J Daly","startTime":567.42,"endTime":571.98,"body":"you like to participate in 200"},{"speaker":"Paul J Daly","startTime":571.98,"endTime":572.79,"body":"mile relay"},{"speaker":"Dan Shine","startTime":572.79,"endTime":576.93,"body":"races. I don't know"},{"speaker":"Dan Shine","startTime":572.79,"endTime":576.93,"body":"if I say I guess I guess I don't"},{"speaker":"Dan Shine","startTime":576.93,"endTime":582.78,"body":"think my wife her love to but"},{"speaker":"Dan Shine","startTime":576.93,"endTime":582.78,"body":"I'm my friends are doing it"},{"speaker":"Dan Shine","startTime":583.56,"endTime":586.53,"body":"sounds like a good idea at the"},{"speaker":"Dan Shine","startTime":583.56,"endTime":586.53,"body":"time, and I'll explain explain"},{"speaker":"Dan Shine","startTime":586.53,"endTime":590.67,"body":"what that even is. So there's a"},{"speaker":"Dan Shine","startTime":586.53,"endTime":590.67,"body":"that's an event called Ragnar"},{"speaker":"Dan Shine","startTime":590.88,"endTime":593.37,"body":"and I think it used to be a"},{"speaker":"Dan Shine","startTime":590.88,"endTime":593.37,"body":"Reebok brand, but I don't know"},{"speaker":"Dan Shine","startTime":593.37,"endTime":596.88,"body":"if they still are. And they run"},{"speaker":"Dan Shine","startTime":593.37,"endTime":596.88,"body":"these races that run either road"},{"speaker":"Dan Shine","startTime":596.88,"endTime":602.01,"body":"races or trail runs and we've"},{"speaker":"Dan Shine","startTime":596.88,"endTime":602.01,"body":"done both And it's all happened"},{"speaker":"Dan Shine","startTime":602.01,"endTime":605.01,"body":"like a friend of ours, friend of"},{"speaker":"Dan Shine","startTime":602.01,"endTime":605.01,"body":"mine would do it with his work"},{"speaker":"Dan Shine","startTime":605.01,"endTime":608.07,"body":"colleagues, he works at a ad"},{"speaker":"Dan Shine","startTime":605.01,"endTime":608.07,"body":"agency that does a lot of Ford"},{"speaker":"Dan Shine","startTime":608.1,"endTime":610.83,"body":"work. And they would go and do"},{"speaker":"Dan Shine","startTime":608.1,"endTime":610.83,"body":"this. It's kind of a team"},{"speaker":"Dan Shine","startTime":610.83,"endTime":613.8,"body":"building thing. So we said,"},{"speaker":"Dan Shine","startTime":610.83,"endTime":613.8,"body":"well, that sounds kind of cool,"},{"speaker":"Dan Shine","startTime":613.83,"endTime":616.86,"body":"you know. So you get 12. Guys,"},{"speaker":"Dan Shine","startTime":613.83,"endTime":616.86,"body":"you get two vans you pile them"},{"speaker":"Dan Shine","startTime":616.86,"endTime":619.92,"body":"in, it's basically like a relay"},{"speaker":"Dan Shine","startTime":616.86,"endTime":619.92,"body":"race, you know, on the van"},{"speaker":"Dan Shine","startTime":619.92,"endTime":623.01,"body":"number two goes ahead. And then"},{"speaker":"Dan Shine","startTime":619.92,"endTime":623.01,"body":"you know, the first six guys in"},{"speaker":"Dan Shine","startTime":623.01,"endTime":626.91,"body":"the first van, run these"},{"speaker":"Dan Shine","startTime":623.01,"endTime":626.91,"body":"different lengths of run. And"},{"speaker":"Dan Shine","startTime":626.91,"endTime":629.82,"body":"then you know, then fan two"},{"speaker":"Dan Shine","startTime":626.91,"endTime":629.82,"body":"takes over, and those six guys"},{"speaker":"Dan Shine","startTime":629.82,"endTime":632.73,"body":"do it. And then meanwhile, Van"},{"speaker":"Dan Shine","startTime":629.82,"endTime":632.73,"body":"one goes to the bar and drinks,"},{"speaker":"Dan Shine","startTime":632.76,"endTime":637.74,"body":"you know, for a while, and then"},{"speaker":"Dan Shine","startTime":632.76,"endTime":637.74,"body":"meet up. And so we did one from"},{"speaker":"Dan Shine","startTime":637.8,"endTime":641.85,"body":"in Michigan from Muskegon, which"},{"speaker":"Dan Shine","startTime":637.8,"endTime":641.85,"body":"is down, kind of the Western"},{"speaker":"Dan Shine","startTime":641.88,"endTime":644.85,"body":"Southwestern kind of part of"},{"speaker":"Dan Shine","startTime":641.88,"endTime":644.85,"body":"Michigan, up Traverse City,"},{"speaker":"Dan Shine","startTime":644.88,"endTime":647.97,"body":"Michigan, which is up north 200"},{"speaker":"Dan Shine","startTime":644.88,"endTime":647.97,"body":"miles away. And so you run"},{"speaker":"Dan Shine","startTime":648.0,"endTime":653.61,"body":"basically. So basically, I ran"},{"speaker":"Dan Shine","startTime":648.0,"endTime":653.61,"body":"to 10 ks and a 5k, roughly, in"},{"speaker":"Dan Shine","startTime":653.64,"endTime":658.71,"body":"about 31 hours, with very little"},{"speaker":"Dan Shine","startTime":653.64,"endTime":658.71,"body":"sleep and in some drinking"},{"speaker":"Dan Shine","startTime":658.71,"endTime":659.13,"body":"involved."},{"speaker":"Paul J Daly","startTime":661.44,"endTime":665.97,"body":"Love the variable."},{"speaker":"Paul J Daly","startTime":661.44,"endTime":665.97,"body":"Right? That could really nice"},{"speaker":"Paul J Daly","startTime":665.97,"endTime":669.03,"body":"heads right now, like the killer"},{"speaker":"Paul J Daly","startTime":665.97,"endTime":669.03,"body":"team are also killer drinkers."},{"speaker":"Paul J Daly","startTime":669.09,"endTime":671.73,"body":"Yeah, right now you get three"},{"speaker":"Paul J Daly","startTime":669.09,"endTime":671.73,"body":"quarters to the race, and like"},{"speaker":"Paul J Daly","startTime":671.73,"endTime":674.04,"body":"the dark horse in the back might"},{"speaker":"Paul J Daly","startTime":671.73,"endTime":674.04,"body":"actually pull this one out"},{"speaker":"Paul J Daly","startTime":674.1,"endTime":674.55,"body":"there. I'm"},{"speaker":"Dan Shine","startTime":674.55,"endTime":676.38,"body":"like, the oldest guy"},{"speaker":"Dan Shine","startTime":674.55,"endTime":676.38,"body":"in the group too. So it's like,"},{"speaker":"Dan Shine","startTime":676.38,"endTime":679.14,"body":"you know, a little bit of a"},{"speaker":"Dan Shine","startTime":676.38,"endTime":679.14,"body":"disadvantage. So I'm like, like,"},{"speaker":"Dan Shine","startTime":679.14,"endTime":679.23,"body":"do"},{"speaker":"Paul J Daly","startTime":679.23,"endTime":681.33,"body":"you take do you"},{"speaker":"Paul J Daly","startTime":679.23,"endTime":681.33,"body":"take like an early leg? Like,"},{"speaker":"Paul J Daly","startTime":681.33,"endTime":683.19,"body":"let's get this done? Actually,"},{"speaker":"Paul J Daly","startTime":681.33,"endTime":683.19,"body":"the one I"},{"speaker":"Dan Shine","startTime":683.25,"endTime":686.64,"body":"was in Michigan, I"},{"speaker":"Dan Shine","startTime":683.25,"endTime":686.64,"body":"was a lab was a 12. Leg. So I"},{"speaker":"Dan Shine","startTime":686.64,"endTime":689.04,"body":"was like, sitting around for"},{"speaker":"Dan Shine","startTime":686.64,"endTime":689.04,"body":"like, half the day, the first"},{"speaker":"Dan Shine","startTime":689.04,"endTime":691.29,"body":"day. I'm like, I just want to"},{"speaker":"Dan Shine","startTime":689.04,"endTime":691.29,"body":"like, you know, go because I'm"},{"speaker":"Dan Shine","startTime":691.29,"endTime":693.27,"body":"like, How much should I eat? How"},{"speaker":"Dan Shine","startTime":691.29,"endTime":693.27,"body":"much should I drink before I"},{"speaker":"Dan Shine","startTime":693.27,"endTime":697.41,"body":"have to run and right? But then"},{"speaker":"Dan Shine","startTime":693.27,"endTime":697.41,"body":"we did a we did a trail run this"},{"speaker":"Dan Shine","startTime":697.41,"endTime":700.62,"body":"past year up in northern"},{"speaker":"Dan Shine","startTime":697.41,"endTime":700.62,"body":"Michigan up and I want to say"},{"speaker":"Dan Shine","startTime":700.62,"endTime":702.42,"body":"it's a mountain because it's the"},{"speaker":"Dan Shine","startTime":700.62,"endTime":702.42,"body":"arm at the mountains in"},{"speaker":"Dan Shine","startTime":702.42,"endTime":706.05,"body":"Michigan, but it's a big, long,"},{"speaker":"Dan Shine","startTime":702.42,"endTime":706.05,"body":"big, large hill. And then this"},{"speaker":"Dan Shine","startTime":706.05,"endTime":709.53,"body":"one is like you have a campsite."},{"speaker":"Dan Shine","startTime":706.05,"endTime":709.53,"body":"And you have a couple tents. And"},{"speaker":"Dan Shine","startTime":709.53,"endTime":711.3,"body":"it's like, oh, so it's like"},{"speaker":"Dan Shine","startTime":709.53,"endTime":711.3,"body":"little party central. And then"},{"speaker":"Dan Shine","startTime":711.3,"endTime":714.3,"body":"like, you know, when it's your"},{"speaker":"Dan Shine","startTime":711.3,"endTime":714.3,"body":"turn, you go up to the hill, and"},{"speaker":"Dan Shine","startTime":714.3,"endTime":718.5,"body":"then you run through the woods"},{"speaker":"Dan Shine","startTime":714.3,"endTime":718.5,"body":"for I think they did have three,"},{"speaker":"Dan Shine","startTime":719.19,"endTime":721.95,"body":"like a three mile loop, a six"},{"speaker":"Dan Shine","startTime":719.19,"endTime":721.95,"body":"mile loop and then eight mile"},{"speaker":"Dan Shine","startTime":721.95,"endTime":725.22,"body":"loop. And it's like, you know,"},{"speaker":"Dan Shine","startTime":721.95,"endTime":725.22,"body":"it was it was brutal. Like I"},{"speaker":"Dan Shine","startTime":726.12,"endTime":728.55,"body":"texted the group, like halfway"},{"speaker":"Dan Shine","startTime":726.12,"endTime":728.55,"body":"through the first one that I"},{"speaker":"Dan Shine","startTime":728.55,"endTime":731.64,"body":"said never fit in again, am I"},{"speaker":"Dan Shine","startTime":728.55,"endTime":731.64,"body":"doing this? By the time we got"},{"speaker":"Dan Shine","startTime":731.64,"endTime":733.68,"body":"to the bar afterwards? I was"},{"speaker":"Dan Shine","startTime":731.64,"endTime":733.68,"body":"like, well, I might if I"},{"speaker":"Dan Shine","startTime":733.68,"endTime":736.8,"body":"practiced my train more I might."},{"speaker":"Dan Shine","startTime":733.68,"endTime":736.8,"body":"Maybe"},{"speaker":"Kyle Mountsier","startTime":736.92,"endTime":738.63,"body":"that's the way"},{"speaker":"Kyle Mountsier","startTime":736.92,"endTime":738.63,"body":"running always is you got to"},{"speaker":"Kyle Mountsier","startTime":738.66,"endTime":741.69,"body":"once you do it, it's kind of"},{"speaker":"Kyle Mountsier","startTime":738.66,"endTime":741.69,"body":"addictive. So there's,"},{"speaker":"Dan Shine","startTime":741.81,"endTime":743.34,"body":"there's there's one"},{"speaker":"Dan Shine","startTime":741.81,"endTime":743.34,"body":"I'm trying to get everyone"},{"speaker":"Dan Shine","startTime":743.34,"endTime":746.19,"body":"involved, and it's called the"},{"speaker":"Dan Shine","startTime":743.34,"endTime":746.19,"body":"bourbon run Bourbon Trail run."},{"speaker":"Dan Shine","startTime":746.19,"endTime":748.5,"body":"And so I know people that have"},{"speaker":"Dan Shine","startTime":746.19,"endTime":748.5,"body":"run that one they love for"},{"speaker":"Dan Shine","startTime":748.5,"endTime":750.54,"body":"Louisville, the Lexington and"},{"speaker":"Dan Shine","startTime":748.5,"endTime":750.54,"body":"you go through by all the"},{"speaker":"Dan Shine","startTime":750.54,"endTime":754.05,"body":"distilleries and stuff. So"},{"speaker":"Dan Shine","startTime":750.54,"endTime":754.05,"body":"that's this fall. Sounds like"},{"speaker":"Paul J Daly","startTime":754.29,"endTime":755.76,"body":"a cramp waiting to"},{"speaker":"Paul J Daly","startTime":754.29,"endTime":755.76,"body":"happen, right?"},{"speaker":"Michael Cirillo","startTime":757.23,"endTime":759.21,"body":"Half of our"},{"speaker":"Michael Cirillo","startTime":757.23,"endTime":759.21,"body":"listeners are like, this is a"},{"speaker":"Michael Cirillo","startTime":759.21,"endTime":761.25,"body":"really involved drinking game."},{"speaker":"Michael Cirillo","startTime":759.21,"endTime":761.25,"body":"Yeah."},{"speaker":"Paul J Daly","startTime":762.36,"endTime":764.49,"body":"Right, we can all"},{"speaker":"Paul J Daly","startTime":762.36,"endTime":764.49,"body":"see that men's threat of"},{"speaker":"Paul J Daly","startTime":764.49,"endTime":765.42,"body":"dehydration."},{"speaker":"Dan Shine","startTime":767.19,"endTime":771.03,"body":"Funny story, we'll"},{"speaker":"Dan Shine","startTime":767.19,"endTime":771.03,"body":"get off this topic. And the"},{"speaker":"Dan Shine","startTime":771.03,"endTime":774.18,"body":"first started so that my friend"},{"speaker":"Dan Shine","startTime":771.03,"endTime":774.18,"body":"did this, he was like, We ought"},{"speaker":"Dan Shine","startTime":774.18,"endTime":776.28,"body":"to try and do this. And so we"},{"speaker":"Dan Shine","startTime":774.18,"endTime":776.28,"body":"were at a birthday party of one"},{"speaker":"Dan Shine","startTime":776.28,"endTime":779.88,"body":"of the guys. And we're all like"},{"speaker":"Dan Shine","startTime":776.28,"endTime":779.88,"body":"drinking and then so we start"},{"speaker":"Dan Shine","startTime":779.88,"endTime":782.58,"body":"rec recruiting people who are"},{"speaker":"Dan Shine","startTime":779.88,"endTime":782.58,"body":"not as you know, don't have"},{"speaker":"Dan Shine","startTime":782.58,"endTime":784.95,"body":"their scent senses with them and"},{"speaker":"Dan Shine","startTime":782.58,"endTime":784.95,"body":"agreed to do this because"},{"speaker":"Dan Shine","startTime":784.95,"endTime":788.58,"body":"they're drunk. And so. So"},{"speaker":"Dan Shine","startTime":784.95,"endTime":788.58,"body":"there's like, there's basically"},{"speaker":"Dan Shine","startTime":788.58,"endTime":793.35,"body":"one running legitimate running"},{"speaker":"Dan Shine","startTime":788.58,"endTime":793.35,"body":"store in my little town. And so"},{"speaker":"Dan Shine","startTime":793.35,"endTime":796.05,"body":"this friend of mine goes, and"},{"speaker":"Dan Shine","startTime":793.35,"endTime":796.05,"body":"he's like, you know, looking for"},{"speaker":"Dan Shine","startTime":796.05,"endTime":798.36,"body":"running shoes. And he's like,"},{"speaker":"Dan Shine","startTime":796.05,"endTime":798.36,"body":"tell him guys like, yeah, you"},{"speaker":"Dan Shine","startTime":798.36,"endTime":801.45,"body":"know, we're gonna run this"},{"speaker":"Dan Shine","startTime":798.36,"endTime":801.45,"body":"thing. And you know, it's 200"},{"speaker":"Dan Shine","startTime":801.45,"endTime":803.91,"body":"miles, and the guys are, oh, you"},{"speaker":"Dan Shine","startTime":801.45,"endTime":803.91,"body":"read that birthday party, too."},{"speaker":"Dan Shine","startTime":804.57,"endTime":807.75,"body":"He's like, he's like, I'm, I got"},{"speaker":"Dan Shine","startTime":804.57,"endTime":807.75,"body":"a whole like, Dude, I got the 10"},{"speaker":"Dan Shine","startTime":807.75,"endTime":809.88,"body":"other guys just like you have"},{"speaker":"Dan Shine","startTime":807.75,"endTime":809.88,"body":"like the same story. We're"},{"speaker":"Dan Shine","startTime":809.88,"endTime":814.08,"body":"coming in looking for running"},{"speaker":"Dan Shine","startTime":809.88,"endTime":814.08,"body":"shoes. So it's hilarious. It's"},{"speaker":"Dan Shine","startTime":814.08,"endTime":814.26,"body":"all"},{"speaker":"Paul J Daly","startTime":814.26,"endTime":815.88,"body":"of a sudden, the"},{"speaker":"Paul J Daly","startTime":814.26,"endTime":815.88,"body":"reason you're the fixed ops"},{"speaker":"Paul J Daly","startTime":815.88,"endTime":819.39,"body":"editor is really making so much"},{"speaker":"Paul J Daly","startTime":815.88,"endTime":819.39,"body":"sense to me right now. More than"},{"speaker":"Paul J Daly","startTime":819.39,"endTime":820.05,"body":"ever. Yeah."},{"speaker":"Kyle Mountsier","startTime":822.42,"endTime":824.64,"body":"I that I"},{"speaker":"Kyle Mountsier","startTime":822.42,"endTime":824.64,"body":"honestly, that that type of"},{"speaker":"Kyle Mountsier","startTime":824.64,"endTime":827.55,"body":"engagement, that type of"},{"speaker":"Kyle Mountsier","startTime":824.64,"endTime":827.55,"body":"camaraderie. And that's exactly."},{"speaker":"Kyle Mountsier","startTime":827.55,"endTime":831.03,"body":"It's exactly what fixed ops and"},{"speaker":"Kyle Mountsier","startTime":827.55,"endTime":831.03,"body":"so like, there's a relatable"},{"speaker":"Kyle Mountsier","startTime":831.03,"endTime":836.07,"body":"sense to, like, how you live"},{"speaker":"Kyle Mountsier","startTime":831.03,"endTime":836.07,"body":"life and who you're engaging"},{"speaker":"Kyle Mountsier","startTime":836.07,"endTime":840.6,"body":"with every single day. You know,"},{"speaker":"Kyle Mountsier","startTime":836.07,"endTime":840.6,"body":"when you're looking at it right"},{"speaker":"Kyle Mountsier","startTime":840.6,"endTime":845.31,"body":"now, because you because, you"},{"speaker":"Kyle Mountsier","startTime":840.6,"endTime":845.31,"body":"know, the fixed ops side of"},{"speaker":"Kyle Mountsier","startTime":845.31,"endTime":849.93,"body":"maybe editorial news has to live"},{"speaker":"Kyle Mountsier","startTime":845.31,"endTime":849.93,"body":"a little bit more in the"},{"speaker":"Kyle Mountsier","startTime":849.93,"endTime":852.69,"body":"dealership because the OEMs"},{"speaker":"Kyle Mountsier","startTime":849.93,"endTime":852.69,"body":"aren't talking about fixed ops"},{"speaker":"Kyle Mountsier","startTime":852.69,"endTime":859.11,"body":"that much. Yeah, right. You"},{"speaker":"Kyle Mountsier","startTime":852.69,"endTime":859.11,"body":"know, the, you're living in the"},{"speaker":"Kyle Mountsier","startTime":859.11,"endTime":863.13,"body":"dealerships? What's the what's"},{"speaker":"Kyle Mountsier","startTime":859.11,"endTime":863.13,"body":"the big thing that everybody's"},{"speaker":"Kyle Mountsier","startTime":863.13,"endTime":867.12,"body":"trying to tackle right now? And"},{"speaker":"Kyle Mountsier","startTime":863.13,"endTime":867.12,"body":"how are they kind of setting"},{"speaker":"Kyle Mountsier","startTime":867.12,"endTime":870.03,"body":"themselves up or questioning how"},{"speaker":"Kyle Mountsier","startTime":867.12,"endTime":870.03,"body":"they're going to continue to be"},{"speaker":"Kyle Mountsier","startTime":870.03,"endTime":872.43,"body":"successful over the next year?"},{"speaker":"Kyle Mountsier","startTime":870.03,"endTime":872.43,"body":"Couple"},{"speaker":"Dan Shine","startTime":872.43,"endTime":874.29,"body":"things I'm interested"},{"speaker":"Dan Shine","startTime":872.43,"endTime":874.29,"body":"in, you know, it's always"},{"speaker":"Dan Shine","startTime":874.35,"endTime":877.77,"body":"retention again, right? It's"},{"speaker":"Dan Shine","startTime":874.35,"endTime":877.77,"body":"customer retention, and how, how"},{"speaker":"Dan Shine","startTime":877.77,"endTime":879.9,"body":"do we get these people to come"},{"speaker":"Dan Shine","startTime":877.77,"endTime":879.9,"body":"back and the people are buying"},{"speaker":"Dan Shine","startTime":879.9,"endTime":882.09,"body":"these cars as frequently as they"},{"speaker":"Dan Shine","startTime":879.9,"endTime":882.09,"body":"used to, and they're not leasing"},{"speaker":"Dan Shine","startTime":882.09,"endTime":885.03,"body":"them as frequently as they used"},{"speaker":"Dan Shine","startTime":882.09,"endTime":885.03,"body":"to. So there's just not that"},{"speaker":"Dan Shine","startTime":885.21,"endTime":888.54,"body":"steady stream as usual. And you"},{"speaker":"Dan Shine","startTime":885.21,"endTime":888.54,"body":"know, people are keeping their"},{"speaker":"Dan Shine","startTime":888.54,"endTime":893.55,"body":"cars for 10 to 12 years now in"},{"speaker":"Dan Shine","startTime":888.54,"endTime":893.55,"body":"some cases. So how do you go"},{"speaker":"Dan Shine","startTime":893.55,"endTime":897.15,"body":"about reading these people back"},{"speaker":"Dan Shine","startTime":893.55,"endTime":897.15,"body":"in what do you know, how can"},{"speaker":"Dan Shine","startTime":897.15,"endTime":902.31,"body":"you? I think we don't we just"},{"speaker":"Dan Shine","startTime":897.15,"endTime":902.31,"body":"had a story and about Consumer"},{"speaker":"Dan Shine","startTime":902.31,"endTime":906.12,"body":"Reports did a survey of their"},{"speaker":"Dan Shine","startTime":902.31,"endTime":906.12,"body":"members and, you know, everybody"},{"speaker":"Dan Shine","startTime":906.12,"endTime":908.34,"body":"thinks, Oh, don't go to"},{"speaker":"Dan Shine","startTime":906.12,"endTime":908.34,"body":"dealership, they're more"},{"speaker":"Dan Shine","startTime":908.34,"endTime":910.71,"body":"expensive. And so there's this"},{"speaker":"Dan Shine","startTime":908.34,"endTime":910.71,"body":"kind of, you know, they're, you"},{"speaker":"Dan Shine","startTime":910.71,"endTime":913.2,"body":"know, go to an independent shop,"},{"speaker":"Dan Shine","startTime":910.71,"endTime":913.2,"body":"they're going to the teacher"},{"speaker":"Dan Shine","startTime":913.2,"endTime":916.86,"body":"fair, they'll work with you on"},{"speaker":"Dan Shine","startTime":913.2,"endTime":916.86,"body":"the price. And so there's, you"},{"speaker":"Dan Shine","startTime":916.86,"endTime":919.8,"body":"know, there's a lot of, you"},{"speaker":"Dan Shine","startTime":916.86,"endTime":919.8,"body":"know, hills to overcome, there"},{"speaker":"Dan Shine","startTime":919.8,"endTime":923.58,"body":"are a lot of obstacles in the"},{"speaker":"Dan Shine","startTime":919.8,"endTime":923.58,"body":"public perception of dealership"},{"speaker":"Dan Shine","startTime":923.58,"endTime":925.56,"body":"service department. So, you"},{"speaker":"Dan Shine","startTime":923.58,"endTime":925.56,"body":"know, what are you doing"},{"speaker":"Dan Shine","startTime":925.56,"endTime":930.66,"body":"differently to try and show your"},{"speaker":"Dan Shine","startTime":925.56,"endTime":930.66,"body":"value to customers out there."},{"speaker":"Dan Shine","startTime":931.14,"endTime":938.31,"body":"And then EB EB service is"},{"speaker":"Dan Shine","startTime":931.14,"endTime":938.31,"body":"another thing. We've got a store"},{"speaker":"Dan Shine","startTime":938.31,"endTime":940.92,"body":"running in the paper this coming"},{"speaker":"Dan Shine","startTime":938.31,"endTime":940.92,"body":"week about about that, and it"},{"speaker":"Dan Shine","startTime":940.92,"endTime":944.04,"body":"says CDK story. And service"},{"speaker":"Dan Shine","startTime":940.92,"endTime":944.04,"body":"directors aren't really crazy"},{"speaker":"Dan Shine","startTime":944.04,"endTime":947.64,"body":"about EB service, you know,"},{"speaker":"Dan Shine","startTime":944.04,"endTime":947.64,"body":"they're not sure about it. But"},{"speaker":"Dan Shine","startTime":947.64,"endTime":950.76,"body":"they also realize that this is a"},{"speaker":"Dan Shine","startTime":947.64,"endTime":950.76,"body":"great retention tool, because"},{"speaker":"Dan Shine","startTime":950.79,"endTime":954.24,"body":"you're not going to take your"},{"speaker":"Dan Shine","startTime":950.79,"endTime":954.24,"body":"rivian to the Pep Boys"},{"speaker":"Dan Shine","startTime":954.24,"endTime":957.12,"body":"necessarily to get whenever"},{"speaker":"Dan Shine","startTime":954.24,"endTime":957.12,"body":"something goes wrong. And so"},{"speaker":"Dan Shine","startTime":957.12,"endTime":959.31,"body":"they're so they see they, they"},{"speaker":"Dan Shine","startTime":957.12,"endTime":959.31,"body":"see the retention opportunity"},{"speaker":"Dan Shine","startTime":959.31,"endTime":963.36,"body":"there. And you know, and"},{"speaker":"Dan Shine","startTime":959.31,"endTime":963.36,"body":"everyone says, probably not"},{"speaker":"Dan Shine","startTime":963.36,"endTime":965.67,"body":"going to have an oil change, but"},{"speaker":"Dan Shine","startTime":963.36,"endTime":965.67,"body":"they're going to need tires more"},{"speaker":"Dan Shine","startTime":965.67,"endTime":969.39,"body":"frequently than a typical car."},{"speaker":"Dan Shine","startTime":965.67,"endTime":969.39,"body":"And a lot of dealerships have"},{"speaker":"Dan Shine","startTime":969.39,"endTime":971.55,"body":"gotten out of the tire business,"},{"speaker":"Dan Shine","startTime":969.39,"endTime":971.55,"body":"because it's, you know, low"},{"speaker":"Dan Shine","startTime":971.55,"endTime":975.93,"body":"margins, and it's a pain to"},{"speaker":"Dan Shine","startTime":971.55,"endTime":975.93,"body":"store them all there. And but"},{"speaker":"Dan Shine","startTime":975.93,"endTime":979.23,"body":"now look at how do you get back"},{"speaker":"Dan Shine","startTime":975.93,"endTime":979.23,"body":"to being a tire dealer again?"},{"speaker":"Dan Shine","startTime":979.32,"endTime":982.17,"body":"How do you you know, we've been"},{"speaker":"Dan Shine","startTime":979.32,"endTime":982.17,"body":"telling your customer, I'll go"},{"speaker":"Dan Shine","startTime":982.17,"endTime":985.56,"body":"down the street to discount tire"},{"speaker":"Dan Shine","startTime":982.17,"endTime":985.56,"body":"or something, they'll take care"},{"speaker":"Dan Shine","startTime":985.56,"endTime":988.89,"body":"of it. Now you gotta like change"},{"speaker":"Dan Shine","startTime":985.56,"endTime":988.89,"body":"your mentality No. Actually"},{"speaker":"Dan Shine","startTime":988.89,"endTime":991.05,"body":"worth we're the place that you"},{"speaker":"Dan Shine","startTime":988.89,"endTime":991.05,"body":"can get tires for"},{"speaker":"Paul J Daly","startTime":991.08,"endTime":993.03,"body":"it. Right. All"},{"speaker":"Paul J Daly","startTime":991.08,"endTime":993.03,"body":"right. I didn't think about"},{"speaker":"Paul J Daly","startTime":993.03,"endTime":996.27,"body":"that. That's a big one, like"},{"speaker":"Paul J Daly","startTime":993.03,"endTime":996.27,"body":"people other places, and now"},{"speaker":"Paul J Daly","startTime":996.27,"endTime":997.98,"body":"saying, no, no, no. Yeah."},{"speaker":"Kyle Mountsier","startTime":998.73,"endTime":1001.55,"body":"It's almost"},{"speaker":"Kyle Mountsier","startTime":998.73,"endTime":1001.55,"body":"like, you have to start now. For"},{"speaker":"Michael Cirillo","startTime":1001.61,"endTime":1004.76,"body":"dealers, right?"},{"speaker":"Michael Cirillo","startTime":1001.61,"endTime":1004.76,"body":"Like, you know, because to your"},{"speaker":"Michael Cirillo","startTime":1004.76,"endTime":1006.86,"body":"point in Kyle's point, like, so"},{"speaker":"Michael Cirillo","startTime":1004.76,"endTime":1006.86,"body":"much of the marketing that the"},{"speaker":"Michael Cirillo","startTime":1006.86,"endTime":1009.98,"body":"dealership does is around"},{"speaker":"Michael Cirillo","startTime":1006.86,"endTime":1009.98,"body":"selling the selling of cars."},{"speaker":"Michael Cirillo","startTime":1010.01,"endTime":1014.48,"body":"Yeah. And then fixed ops kind of"},{"speaker":"Michael Cirillo","startTime":1010.01,"endTime":1014.48,"body":"is the, you know, shoved over"},{"speaker":"Michael Cirillo","startTime":1014.48,"endTime":1017.57,"body":"here into the corner. But"},{"speaker":"Michael Cirillo","startTime":1014.48,"endTime":1017.57,"body":"dealers are so heavily invested"},{"speaker":"Michael Cirillo","startTime":1017.57,"endTime":1020.15,"body":"in these initiatives anyways,"},{"speaker":"Michael Cirillo","startTime":1017.57,"endTime":1020.15,"body":"and then, you know, the thing"},{"speaker":"Michael Cirillo","startTime":1020.15,"endTime":1023.15,"body":"you said about rivian? You know,"},{"speaker":"Michael Cirillo","startTime":1020.15,"endTime":1023.15,"body":"who's gonna mark it that they"},{"speaker":"Michael Cirillo","startTime":1023.15,"endTime":1029.9,"body":"can do? repairs on rivian? Pet"},{"speaker":"Michael Cirillo","startTime":1023.15,"endTime":1029.9,"body":"boys? Yeah. Yeah. Why did we"},{"speaker":"Michael Cirillo","startTime":1029.9,"endTime":1032.93,"body":"lose all that business? And? And"},{"speaker":"Michael Cirillo","startTime":1029.9,"endTime":1032.93,"body":"that's why you didn't mark it?"},{"speaker":"Michael Cirillo","startTime":1032.99,"endTime":1035.03,"body":"Yeah. You didn't let people know"},{"speaker":"Michael Cirillo","startTime":1032.99,"endTime":1035.03,"body":"that you can do it."},{"speaker":"Dan Shine","startTime":1035.09,"endTime":1036.29,"body":"Yeah, I think, you"},{"speaker":"Dan Shine","startTime":1035.09,"endTime":1036.29,"body":"know, dealership, service"},{"speaker":"Dan Shine","startTime":1036.29,"endTime":1039.05,"body":"departments kind of didn't want"},{"speaker":"Dan Shine","startTime":1036.29,"endTime":1039.05,"body":"to bother with glass repair. And"},{"speaker":"Dan Shine","startTime":1039.05,"endTime":1042.05,"body":"so they, you know, that became a"},{"speaker":"Dan Shine","startTime":1039.05,"endTime":1042.05,"body":"whole little separate industry,"},{"speaker":"Dan Shine","startTime":1042.38,"endTime":1045.23,"body":"you know, tires became a whole"},{"speaker":"Dan Shine","startTime":1042.38,"endTime":1045.23,"body":"separate industry. And so now,"},{"speaker":"Dan Shine","startTime":1045.23,"endTime":1048.95,"body":"you know, you got to try and"},{"speaker":"Dan Shine","startTime":1045.23,"endTime":1048.95,"body":"change the story a little bit."},{"speaker":"Dan Shine","startTime":1048.95,"endTime":1052.37,"body":"So no, no, you know, come back,"},{"speaker":"Dan Shine","startTime":1048.95,"endTime":1052.37,"body":"we can do and so you do see a"},{"speaker":"Dan Shine","startTime":1052.37,"endTime":1055.22,"body":"little bit dealerships doing"},{"speaker":"Dan Shine","startTime":1052.37,"endTime":1055.22,"body":"windshield repair now trying to"},{"speaker":"Dan Shine","startTime":1055.22,"endTime":1056.87,"body":"trying to get into that. Yeah."},{"speaker":"Kyle Mountsier","startTime":1058.01,"endTime":1059.99,"body":"Yeah, it's"},{"speaker":"Kyle Mountsier","startTime":1058.01,"endTime":1059.99,"body":"finding revenue streams, you"},{"speaker":"Kyle Mountsier","startTime":1059.99,"endTime":1064.7,"body":"know, as you know, well, one as"},{"speaker":"Kyle Mountsier","startTime":1059.99,"endTime":1064.7,"body":"retention tools, right. Like you"},{"speaker":"Kyle Mountsier","startTime":1064.7,"endTime":1067.61,"body":"just said, Hey, this is a place"},{"speaker":"Kyle Mountsier","startTime":1064.7,"endTime":1067.61,"body":"where you can come back to no"},{"speaker":"Kyle Mountsier","startTime":1067.61,"endTime":1070.07,"body":"matter what your vehicle needs."},{"speaker":"Kyle Mountsier","startTime":1067.61,"endTime":1070.07,"body":"And then the other piece is,"},{"speaker":"Kyle Mountsier","startTime":1070.34,"endTime":1074.12,"body":"when you have revenue streams"},{"speaker":"Kyle Mountsier","startTime":1070.34,"endTime":1074.12,"body":"that are going away, fluid"},{"speaker":"Kyle Mountsier","startTime":1074.12,"endTime":1079.7,"body":"exchange, you know, tired or oil"},{"speaker":"Kyle Mountsier","startTime":1074.12,"endTime":1079.7,"body":"changes, you start to have to"},{"speaker":"Kyle Mountsier","startTime":1079.76,"endTime":1082.58,"body":"open up new revenue streams. And"},{"speaker":"Kyle Mountsier","startTime":1079.76,"endTime":1082.58,"body":"so training those people, but"},{"speaker":"Kyle Mountsier","startTime":1082.58,"endTime":1085.07,"body":"also getting the marketing out"},{"speaker":"Kyle Mountsier","startTime":1082.58,"endTime":1085.07,"body":"there is going to be extremely"},{"speaker":"Kyle Mountsier","startTime":1085.07,"endTime":1088.19,"body":"important, because it is going"},{"speaker":"Kyle Mountsier","startTime":1085.07,"endTime":1088.19,"body":"to take time to retrain the"},{"speaker":"Kyle Mountsier","startTime":1088.19,"endTime":1090.77,"body":"customer. Like you can't just"},{"speaker":"Kyle Mountsier","startTime":1088.19,"endTime":1090.77,"body":"throw up a marketing campaign"},{"speaker":"Kyle Mountsier","startTime":1090.77,"endTime":1092.66,"body":"month one and be like, Oh, we do"},{"speaker":"Kyle Mountsier","startTime":1090.77,"endTime":1092.66,"body":"tires and"},{"speaker":"Dan Shine","startTime":1093.68,"endTime":1096.32,"body":"stack of tires on the"},{"speaker":"Dan Shine","startTime":1093.68,"endTime":1096.32,"body":"surface, right? Look, we've got"},{"speaker":"Dan Shine","startTime":1096.32,"endTime":1097.67,"body":"tires. Oh,"},{"speaker":"Kyle Mountsier","startTime":1097.7,"endTime":1098.66,"body":"yeah, that'll"},{"speaker":"Kyle Mountsier","startTime":1097.7,"endTime":1098.66,"body":"sell them."},{"speaker":"Paul J Daly","startTime":1099.23,"endTime":1102.11,"body":"But when we asked"},{"speaker":"Paul J Daly","startTime":1099.23,"endTime":1102.11,"body":"you in, we asked you what in"},{"speaker":"Paul J Daly","startTime":1102.11,"endTime":1105.35,"body":"your mind is like a must talk"},{"speaker":"Paul J Daly","startTime":1102.11,"endTime":1105.35,"body":"about topic on this episode. And"},{"speaker":"Paul J Daly","startTime":1105.35,"endTime":1109.64,"body":"you basically said customer"},{"speaker":"Paul J Daly","startTime":1105.35,"endTime":1109.64,"body":"retention, you know, like, it's"},{"speaker":"Paul J Daly","startTime":1109.64,"endTime":1112.76,"body":"something that dealership fixed"},{"speaker":"Paul J Daly","startTime":1109.64,"endTime":1112.76,"body":"ops departments struggle with."},{"speaker":"Paul J Daly","startTime":1113.24,"endTime":1116.39,"body":"And why did you put that down? I"},{"speaker":"Dan Shine","startTime":1116.39,"endTime":1118.58,"body":"had to come up with"},{"speaker":"Dan Shine","startTime":1116.39,"endTime":1118.58,"body":"an answer. I didn't want to"},{"speaker":"Dan Shine","startTime":1118.58,"endTime":1120.68,"body":"leave the blank, but I figured"},{"speaker":"Dan Shine","startTime":1118.58,"endTime":1120.68,"body":"you would want it"},{"speaker":"Paul J Daly","startTime":1121.7,"endTime":1124.13,"body":"races wasn't really"},{"speaker":"Paul J Daly","startTime":1121.7,"endTime":1124.13,"body":"a must talk about?"},{"speaker":"Dan Shine","startTime":1126.02,"endTime":1128.33,"body":"Oh, no. Because I"},{"speaker":"Dan Shine","startTime":1126.02,"endTime":1128.33,"body":"think it's just something that,"},{"speaker":"Dan Shine","startTime":1128.66,"endTime":1131.78,"body":"you know, they continue to"},{"speaker":"Dan Shine","startTime":1128.66,"endTime":1131.78,"body":"continue to struggle with I"},{"speaker":"Dan Shine","startTime":1131.78,"endTime":1134.96,"body":"mean, you know, another one is"},{"speaker":"Dan Shine","startTime":1131.78,"endTime":1134.96,"body":"employee retention or technician"},{"speaker":"Dan Shine","startTime":1134.96,"endTime":1138.11,"body":"recruiting. I mean, we write"},{"speaker":"Dan Shine","startTime":1134.96,"endTime":1138.11,"body":"about, I'm"},{"speaker":"Kyle Mountsier","startTime":1138.11,"endTime":1141.44,"body":"seeing some"},{"speaker":"Kyle Mountsier","startTime":1138.11,"endTime":1141.44,"body":"ridiculous flat labor rates for"},{"speaker":"Kyle Mountsier","startTime":1141.47,"endTime":1144.83,"body":"technicians. Are you seeing that"},{"speaker":"Kyle Mountsier","startTime":1141.47,"endTime":1144.83,"body":"across the industry to? Yeah,"},{"speaker":"Kyle Mountsier","startTime":1144.98,"endTime":1152.84,"body":"like, people pay in 40 to $50."},{"speaker":"Kyle Mountsier","startTime":1144.98,"endTime":1152.84,"body":"Flat Rate labor? No, no, which"},{"speaker":"Kyle Mountsier","startTime":1152.84,"endTime":1155.36,"body":"was, like, unheard of six years"},{"speaker":"Kyle Mountsier","startTime":1152.84,"endTime":1155.36,"body":"ago."},{"speaker":"Dan Shine","startTime":1156.05,"endTime":1159.14,"body":"It's, I don't know,"},{"speaker":"Dan Shine","startTime":1156.05,"endTime":1159.14,"body":"number off the top my head, but"},{"speaker":"Dan Shine","startTime":1159.14,"endTime":1163.07,"body":"it's, you know, I've seen it"},{"speaker":"Dan Shine","startTime":1159.14,"endTime":1163.07,"body":"cited, maybe by NADA, and it's,"},{"speaker":"Dan Shine","startTime":1163.91,"endTime":1167.42,"body":"you know, for every technician,"},{"speaker":"Dan Shine","startTime":1163.91,"endTime":1167.42,"body":"you lose, this is how much your"},{"speaker":"Dan Shine","startTime":1167.42,"endTime":1169.88,"body":"fixed ops department loses in"},{"speaker":"Dan Shine","startTime":1167.42,"endTime":1169.88,"body":"revenue, because you don't have"},{"speaker":"Dan Shine","startTime":1169.91,"endTime":1173.12,"body":"someone turning wrenches for"},{"speaker":"Dan Shine","startTime":1169.91,"endTime":1173.12,"body":"you. First of all months, and"},{"speaker":"Dan Shine","startTime":1173.12,"endTime":1178.52,"body":"it's it's an ungodly amount of"},{"speaker":"Dan Shine","startTime":1173.12,"endTime":1178.52,"body":"money. And so I was just with"},{"speaker":"Dan Shine","startTime":1178.52,"endTime":1183.44,"body":"somebody who's a Ford dealer"},{"speaker":"Dan Shine","startTime":1178.52,"endTime":1183.44,"body":"does a service and they're big"},{"speaker":"Dan Shine","startTime":1183.44,"endTime":1188.33,"body":"into mobile mobile vans, and"},{"speaker":"Dan Shine","startTime":1183.44,"endTime":1188.33,"body":"he's, you know, by June so I'm"},{"speaker":"Dan Shine","startTime":1188.33,"endTime":1191.78,"body":"putting 55 zero on the road. Oh,"},{"speaker":"Kyle Mountsier","startTime":1192.38,"endTime":1194.72,"body":"my goodness to"},{"speaker":"Kyle Mountsier","startTime":1192.38,"endTime":1194.72,"body":"like 50"},{"speaker":"Paul J Daly","startTime":1194.72,"endTime":1195.92,"body":"Mobile vans on the"},{"speaker":"Paul J Daly","startTime":1194.72,"endTime":1195.92,"body":"road. This"},{"speaker":"Dan Shine","startTime":1195.92,"endTime":1198.26,"body":"is one dealer group."},{"speaker":"Dan Shine","startTime":1195.92,"endTime":1198.26,"body":"Yeah, he has, he has already"},{"speaker":"Dan Shine","startTime":1198.26,"endTime":1201.26,"body":"has, you know, a hand For out"},{"speaker":"Dan Shine","startTime":1198.26,"endTime":1201.26,"body":"there already, they said they"},{"speaker":"Dan Shine","startTime":1201.26,"endTime":1206.45,"body":"have so much work. And it's and,"},{"speaker":"Dan Shine","startTime":1201.26,"endTime":1206.45,"body":"you know, they're having a"},{"speaker":"Dan Shine","startTime":1206.45,"endTime":1207.14,"body":"little bit of a long day."},{"speaker":"Paul J Daly","startTime":1208.07,"endTime":1210.56,"body":"We're doing a panel"},{"speaker":"Paul J Daly","startTime":1208.07,"endTime":1210.56,"body":"on mobile mobile fix stops"},{"speaker":"Paul J Daly","startTime":1210.86,"endTime":1211.79,"body":"mobile service with"},{"speaker":"Dan Shine","startTime":1212.27,"endTime":1214.94,"body":"this gentleman might"},{"speaker":"Dan Shine","startTime":1212.27,"endTime":1214.94,"body":"be I think might be pretending"},{"speaker":"Dan Shine","startTime":1214.94,"endTime":1220.04,"body":"that you know, but it's but it's"},{"speaker":"Dan Shine","startTime":1214.94,"endTime":1220.04,"body":"you know, it's amazing. But it's"},{"speaker":"Dan Shine","startTime":1220.31,"endTime":1222.77,"body":"like he said to me, like, you"},{"speaker":"Dan Shine","startTime":1220.31,"endTime":1222.77,"body":"know, to get into the shop, you"},{"speaker":"Dan Shine","startTime":1222.77,"endTime":1225.74,"body":"know, Mr. Schine? Am I, you"},{"speaker":"Dan Shine","startTime":1222.77,"endTime":1225.74,"body":"know, I might be able to get you"},{"speaker":"Dan Shine","startTime":1225.74,"endTime":1227.99,"body":"in and you know, two weeks"},{"speaker":"Dan Shine","startTime":1225.74,"endTime":1227.99,"body":"whatever? Or would you rather"},{"speaker":"Dan Shine","startTime":1227.99,"endTime":1231.11,"body":"have my mobile service van and"},{"speaker":"Dan Shine","startTime":1227.99,"endTime":1231.11,"body":"come tomorrow, check it out. And"},{"speaker":"Dan Shine","startTime":1231.11,"endTime":1234.2,"body":"if we can, you know, fix it, get"},{"speaker":"Dan Shine","startTime":1231.11,"endTime":1234.2,"body":"the parts of my we can do it the"},{"speaker":"Dan Shine","startTime":1234.23,"endTime":1238.1,"body":"next day and suddenly say, of"},{"speaker":"Dan Shine","startTime":1234.23,"endTime":1238.1,"body":"course, he's not saying yes to"},{"speaker":"Dan Shine","startTime":1238.1,"endTime":1242.24,"body":"that era. Right. So that was"},{"speaker":"Dan Shine","startTime":1238.1,"endTime":1242.24,"body":"pretty, pretty amazed. But, you"},{"speaker":"Dan Shine","startTime":1242.24,"endTime":1248.12,"body":"know, that's, again, that's just"},{"speaker":"Dan Shine","startTime":1242.24,"endTime":1248.12,"body":"I think, you know, shows the"},{"speaker":"Dan Shine","startTime":1248.12,"endTime":1250.76,"body":"creativity and, you know, an"},{"speaker":"Dan Shine","startTime":1248.12,"endTime":1250.76,"body":"innovation that is in these"},{"speaker":"Dan Shine","startTime":1250.76,"endTime":1252.68,"body":"departments, it's like, I've got"},{"speaker":"Dan Shine","startTime":1250.76,"endTime":1252.68,"body":"a little bit of an issue that"},{"speaker":"Dan Shine","startTime":1252.68,"endTime":1255.83,"body":"I'm getting a log jam, people"},{"speaker":"Dan Shine","startTime":1252.68,"endTime":1255.83,"body":"trying to come in to my service"},{"speaker":"Dan Shine","startTime":1255.83,"endTime":1260.36,"body":"department. How can I help? How"},{"speaker":"Dan Shine","startTime":1255.83,"endTime":1260.36,"body":"can I alleviate that one window,"},{"speaker":"Dan Shine","startTime":1260.36,"endTime":1262.7,"body":"I'm going to come to you. And"},{"speaker":"Dan Shine","startTime":1260.36,"endTime":1262.7,"body":"I'm going to either, you know,"},{"speaker":"Dan Shine","startTime":1262.76,"endTime":1264.74,"body":"I'm going to diagnose it that"},{"speaker":"Dan Shine","startTime":1262.76,"endTime":1264.74,"body":"day and maybe fix it that day,"},{"speaker":"Dan Shine","startTime":1264.74,"endTime":1267.98,"body":"or I'm going to diagnose it and"},{"speaker":"Dan Shine","startTime":1264.74,"endTime":1267.98,"body":"fix it in a day or two when the"},{"speaker":"Dan Shine","startTime":1267.98,"endTime":1272.27,"body":"power comes in. You know, and"},{"speaker":"Dan Shine","startTime":1267.98,"endTime":1272.27,"body":"and that's how you gain"},{"speaker":"Dan Shine","startTime":1272.27,"endTime":1273.29,"body":"customers. Yeah,"},{"speaker":"Kyle Mountsier","startTime":1273.32,"endTime":1275.24,"body":"it's a"},{"speaker":"Kyle Mountsier","startTime":1273.32,"endTime":1275.24,"body":"retention, it's you own the"},{"speaker":"Kyle Mountsier","startTime":1275.24,"endTime":1278.93,"body":"service thing at that point,"},{"speaker":"Kyle Mountsier","startTime":1275.24,"endTime":1278.93,"body":"like mobile service, I think is"},{"speaker":"Kyle Mountsier","startTime":1278.96,"endTime":1282.5,"body":"is the way to go. And you see so"},{"speaker":"Kyle Mountsier","startTime":1278.96,"endTime":1282.5,"body":"many people in the service"},{"speaker":"Kyle Mountsier","startTime":1282.5,"endTime":1286.91,"body":"vertical. Taking that as the"},{"speaker":"Kyle Mountsier","startTime":1282.5,"endTime":1286.91,"body":"route, you know, is whole"},{"speaker":"Kyle Mountsier","startTime":1286.91,"endTime":1290.51,"body":"companies spun up under the"},{"speaker":"Kyle Mountsier","startTime":1286.91,"endTime":1290.51,"body":"mobile service business"},{"speaker":"Kyle Mountsier","startTime":1291.29,"endTime":1295.82,"body":"opportunity. So if as an"},{"speaker":"Kyle Mountsier","startTime":1291.29,"endTime":1295.82,"body":"industry on the legacy or the"},{"speaker":"Kyle Mountsier","startTime":1295.82,"endTime":1298.82,"body":"OEM side, the franchise side, we"},{"speaker":"Kyle Mountsier","startTime":1295.82,"endTime":1298.82,"body":"don't take advantage of that or"},{"speaker":"Kyle Mountsier","startTime":1298.82,"endTime":1303.86,"body":"tap into it, ourselves a"},{"speaker":"Kyle Mountsier","startTime":1298.82,"endTime":1303.86,"body":"disservice. Well, Dan, always a"},{"speaker":"Kyle Mountsier","startTime":1303.86,"endTime":1308.9,"body":"pleasure. We went history to run"},{"speaker":"Kyle Mountsier","startTime":1303.86,"endTime":1308.9,"body":"in and back to what fix Ops is"},{"speaker":"Kyle Mountsier","startTime":1308.9,"endTime":1313.76,"body":"focused on we are all over it."},{"speaker":"Kyle Mountsier","startTime":1308.9,"endTime":1313.76,"body":"And you have graced us with so"},{"speaker":"Kyle Mountsier","startTime":1313.76,"endTime":1316.94,"body":"much good insight and knowledge"},{"speaker":"Kyle Mountsier","startTime":1313.76,"endTime":1316.94,"body":"over the over the, the time that"},{"speaker":"Kyle Mountsier","startTime":1316.94,"endTime":1320.99,"body":"we've known you. And thank you"},{"speaker":"Kyle Mountsier","startTime":1316.94,"endTime":1320.99,"body":"also, again, for supporting us"},{"speaker":"Kyle Mountsier","startTime":1320.99,"endTime":1323.72,"body":"with the work that we're doing"},{"speaker":"Kyle Mountsier","startTime":1320.99,"endTime":1323.72,"body":"with more than cars. We know"},{"speaker":"Kyle Mountsier","startTime":1323.72,"endTime":1327.11,"body":"you're a big proponent of that."},{"speaker":"Kyle Mountsier","startTime":1323.72,"endTime":1327.11,"body":"Can't wait to see you at ASOTU"},{"speaker":"Kyle Mountsier","startTime":1327.11,"endTime":1330.38,"body":"CON this year. But mainly just"},{"speaker":"Kyle Mountsier","startTime":1327.11,"endTime":1330.38,"body":"thanks for joining us here on"},{"speaker":"Kyle Mountsier","startTime":1330.38,"endTime":1332.06,"body":"this conversation. I'm Auto"},{"speaker":"Kyle Mountsier","startTime":1330.38,"endTime":1332.06,"body":"Collabs"},{"speaker":"Dan Shine","startTime":1332.12,"endTime":1334.13,"body":"thanks. Pleasure"},{"speaker":"Dan Shine","startTime":1332.12,"endTime":1334.13,"body":"being here with you guys. Thanks"},{"speaker":"Dan Shine","startTime":1334.13,"endTime":1335.66,"body":"for inviting me look forward to"},{"speaker":"Dan Shine","startTime":1334.13,"endTime":1335.66,"body":"seeing you and me."},{"speaker":"Paul J Daly","startTime":1339.5,"endTime":1341.54,"body":"All right, let's do"},{"speaker":"Paul J Daly","startTime":1339.5,"endTime":1341.54,"body":"the top three things you didn't"},{"speaker":"Paul J Daly","startTime":1341.54,"endTime":1344.09,"body":"expect to hear from Dan shine"},{"speaker":"Paul J Daly","startTime":1341.54,"endTime":1344.09,"body":"that you heard during that"},{"speaker":"Paul J Daly","startTime":1344.09,"endTime":1345.5,"body":"interview? Kyle first."},{"speaker":"Michael Cirillo","startTime":1349.58,"endTime":1352.88,"body":"100 mile"},{"speaker":"Michael Cirillo","startTime":1349.58,"endTime":1352.88,"body":"drinking game. Oh, it's 200 100"},{"speaker":"Michael Cirillo","startTime":1352.88,"endTime":1354.62,"body":"Miles mild drinking game."},{"speaker":"Paul J Daly","startTime":1354.68,"endTime":1356.51,"body":"I was like doing"},{"speaker":"Paul J Daly","startTime":1354.68,"endTime":1356.51,"body":"the math. I'm like divide that"},{"speaker":"Paul J Daly","startTime":1356.51,"endTime":1358.85,"body":"he's had 210 ks and a 5k. Well,"},{"speaker":"Paul J Daly","startTime":1356.51,"endTime":1358.85,"body":"I"},{"speaker":"Kyle Mountsier","startTime":1358.85,"endTime":1361.07,"body":"was wondering"},{"speaker":"Kyle Mountsier","startTime":1358.85,"endTime":1361.07,"body":"how anyone makes it to the 5k"},{"speaker":"Kyle Mountsier","startTime":1361.07,"endTime":1363.38,"body":"with that much drinking"},{"speaker":"Kyle Mountsier","startTime":1361.07,"endTime":1363.38,"body":"happening, especially if you"},{"speaker":"Kyle Mountsier","startTime":1363.38,"endTime":1363.59,"body":"have to"},{"speaker":"Paul J Daly","startTime":1363.59,"endTime":1366.38,"body":"wait 30 hours."},{"speaker":"Paul J Daly","startTime":1363.59,"endTime":1366.38,"body":"Right? If you're like one of the"},{"speaker":"Paul J Daly","startTime":1366.38,"endTime":1369.5,"body":"last people to go I think that's"},{"speaker":"Paul J Daly","startTime":1366.38,"endTime":1369.5,"body":"the worst that you dad the you"},{"speaker":"Paul J Daly","startTime":1369.5,"endTime":1370.85,"body":"know, the gate. And"},{"speaker":"Kyle Mountsier","startTime":1370.85,"endTime":1373.37,"body":"that you know,"},{"speaker":"Kyle Mountsier","startTime":1370.85,"endTime":1373.37,"body":"you know they're in like a 93"},{"speaker":"Kyle Mountsier","startTime":1373.37,"endTime":1376.16,"body":"Chrysler Pacifica is I mean, I"},{"speaker":"Kyle Mountsier","startTime":1373.37,"endTime":1376.16,"body":"was I"},{"speaker":"Paul J Daly","startTime":1376.16,"endTime":1380.33,"body":"was I was actually"},{"speaker":"Paul J Daly","startTime":1376.16,"endTime":1380.33,"body":"picturing a Chevy Astro. Right."},{"speaker":"Paul J Daly","startTime":1380.66,"endTime":1382.28,"body":"So orange GMC Safari."},{"speaker":"Kyle Mountsier","startTime":1382.31,"endTime":1385.31,"body":"Nobody gets"},{"speaker":"Kyle Mountsier","startTime":1382.31,"endTime":1385.31,"body":"Kipruto or Andrew defender for"},{"speaker":"Kyle Mountsier","startTime":1385.31,"endTime":1387.17,"body":"Sprinter van like that. It"},{"speaker":"Kyle Mountsier","startTime":1385.31,"endTime":1387.17,"body":"doesn't"},{"speaker":"Paul J Daly","startTime":1387.17,"endTime":1390.05,"body":"ever have GMC"},{"speaker":"Paul J Daly","startTime":1387.17,"endTime":1390.05,"body":"Safari zero 10 on any of the"},{"speaker":"Paul J Daly","startTime":1390.05,"endTime":1392.18,"body":"windows. Guys,"},{"speaker":"Michael Cirillo","startTime":1392.45,"endTime":1395.0,"body":"I learned to"},{"speaker":"Michael Cirillo","startTime":1392.45,"endTime":1395.0,"body":"drive on a GMC Safari. But my"},{"speaker":"Michael Cirillo","startTime":1395.0,"endTime":1398.45,"body":"dad used to call it a truck"},{"speaker":"Michael Cirillo","startTime":1395.0,"endTime":1398.45,"body":"because the steering wheel said"},{"speaker":"Michael Cirillo","startTime":1398.48,"endTime":1402.62,"body":"GMC truck. We're like, dude,"},{"speaker":"Michael Cirillo","startTime":1398.48,"endTime":1402.62,"body":"hey, no way. This is the"},{"speaker":"Paul J Daly","startTime":1402.62,"endTime":1404.09,"body":"story you're"},{"speaker":"Paul J Daly","startTime":1402.62,"endTime":1404.09,"body":"telling yourself?"},{"speaker":"Kyle Mountsier","startTime":1406.13,"endTime":1408.83,"body":"No, I you know,"},{"speaker":"Kyle Mountsier","startTime":1406.13,"endTime":1408.83,"body":"like the meat of that was"},{"speaker":"Kyle Mountsier","startTime":1408.86,"endTime":1412.04,"body":"obviously there's so much"},{"speaker":"Kyle Mountsier","startTime":1408.86,"endTime":1412.04,"body":"conversation around retention."},{"speaker":"Kyle Mountsier","startTime":1412.55,"endTime":1414.98,"body":"When it comes to customer"},{"speaker":"Kyle Mountsier","startTime":1412.55,"endTime":1414.98,"body":"loyalty and understanding how"},{"speaker":"Kyle Mountsier","startTime":1414.98,"endTime":1420.32,"body":"fixed Ops is a driver of that we"},{"speaker":"Kyle Mountsier","startTime":1414.98,"endTime":1420.32,"body":"talk about it. From the variable"},{"speaker":"Kyle Mountsier","startTime":1420.32,"endTime":1423.53,"body":"ops side so much is like how do"},{"speaker":"Kyle Mountsier","startTime":1420.32,"endTime":1423.53,"body":"we retain customers, but the"},{"speaker":"Kyle Mountsier","startTime":1423.53,"endTime":1426.65,"body":"retention is all on the fixed"},{"speaker":"Kyle Mountsier","startTime":1423.53,"endTime":1426.65,"body":"upside. So appreciate that. He's"},{"speaker":"Kyle Mountsier","startTime":1426.65,"endTime":1429.02,"body":"bringing light to the stories"},{"speaker":"Kyle Mountsier","startTime":1426.65,"endTime":1429.02,"body":"that are happening like that"},{"speaker":"Kyle Mountsier","startTime":1429.05,"endTime":1431.6,"body":"across the industry. Without a"},{"speaker":"Kyle Mountsier","startTime":1429.05,"endTime":1431.6,"body":"doubt."},{"speaker":"Paul J Daly","startTime":1431.78,"endTime":1434.3,"body":"Well on behalf of"},{"speaker":"Paul J Daly","startTime":1431.78,"endTime":1434.3,"body":"Kyle Mountsier, Michael Cirillo,"},{"speaker":"Paul J Daly","startTime":1434.3,"endTime":1437.72,"body":"and myself thank you for joining"},{"speaker":"Paul J Daly","startTime":1434.3,"endTime":1437.72,"body":"us on this episode of Auto"},{"speaker":"Paul J Daly","startTime":1437.72,"endTime":1438.38,"body":"Collabs"},{"speaker":"Unknown","startTime":1439.01,"endTime":1442.43,"body":"sign up for our free"},{"speaker":"Unknown","startTime":1439.01,"endTime":1442.43,"body":"and fun to read daily email for"},{"speaker":"Unknown","startTime":1442.43,"endTime":1446.27,"body":"a free shot of relevant news and"},{"speaker":"Unknown","startTime":1442.43,"endTime":1446.27,"body":"automotive, retail media and pop"},{"speaker":"Unknown","startTime":1446.27,"endTime":1451.37,"body":"culture. You can get it"},{"speaker":"Unknown","startTime":1446.27,"endTime":1451.37,"body":"now@asotu.com That's ASOTU.com"},{"speaker":"Unknown","startTime":1451.85,"endTime":1455.39,"body":"If you love this podcast, please"},{"speaker":"Unknown","startTime":1451.85,"endTime":1455.39,"body":"leave us a review and share it"},{"speaker":"Unknown","startTime":1455.39,"endTime":1458.42,"body":"with a friend. Thanks again for"},{"speaker":"Unknown","startTime":1455.39,"endTime":1458.42,"body":"listening. We'll see you next"},{"speaker":"Unknown","startTime":1458.42,"endTime":1458.63,"body":"time"},{"speaker":"Unknown","startTime":1470.06,"endTime":1475.31,"body":"Welcome to Auto Collabs Are we"},{"speaker":"Unknown","startTime":1470.06,"endTime":1475.31,"body":"recording"}]}