{"version":"1.0.0","segments":[{"speaker":"Michael Cirillo","startTime":0.0,"endTime":1.65,"body":"Please welcome"},{"speaker":"Michael Cirillo","startTime":0.0,"endTime":1.65,"body":"Diana Lee"},{"speaker":"Unknown","startTime":9.45,"endTime":11.4,"body":"This is Auto Collabs"},{"speaker":"Paul J Daly","startTime":11.43,"endTime":13.11,"body":"we decided we're"},{"speaker":"Paul J Daly","startTime":11.43,"endTime":13.11,"body":"just gonna really streamline the"},{"speaker":"Paul J Daly","startTime":13.11,"endTime":17.37,"body":"podcast attention spans are low."},{"speaker":"Paul J Daly","startTime":13.11,"endTime":17.37,"body":"So that's just what we're gonna"},{"speaker":"Paul J Daly","startTime":17.37,"endTime":17.55,"body":"do."},{"speaker":"Michael Cirillo","startTime":17.58,"endTime":20.1,"body":"I'm excited"},{"speaker":"Michael Cirillo","startTime":17.58,"endTime":20.1,"body":"about getting to sit down with"},{"speaker":"Michael Cirillo","startTime":20.43,"endTime":24.12,"body":"Diana Lee today, obviously"},{"speaker":"Michael Cirillo","startTime":20.43,"endTime":24.12,"body":"founder, CEO of constellation"},{"speaker":"Michael Cirillo","startTime":24.12,"endTime":27.69,"body":"agency. I mean, they're, they're"},{"speaker":"Michael Cirillo","startTime":24.12,"endTime":27.69,"body":"massive, a huge success story,"},{"speaker":"Michael Cirillo","startTime":27.69,"endTime":30.66,"body":"but I don't know about you guys."},{"speaker":"Michael Cirillo","startTime":27.69,"endTime":30.66,"body":"I've been following her for"},{"speaker":"Michael Cirillo","startTime":30.66,"endTime":32.19,"body":"quite some time. So the fact"},{"speaker":"Michael Cirillo","startTime":30.66,"endTime":32.19,"body":"that I"},{"speaker":"Kyle Mountsier","startTime":32.189,"endTime":35.459,"body":"got to, I got to"},{"speaker":"Kyle Mountsier","startTime":32.189,"endTime":35.459,"body":"like, listen to her talk at the"},{"speaker":"Kyle Mountsier","startTime":35.489,"endTime":40.619,"body":"world can luncheon at name add"},{"speaker":"Kyle Mountsier","startTime":35.489,"endTime":40.619,"body":"last year? And the only thing"},{"speaker":"Kyle Mountsier","startTime":40.619,"endTime":45.509,"body":"that I remember is like, by the"},{"speaker":"Kyle Mountsier","startTime":40.619,"endTime":45.509,"body":"end of it, everybody in the"},{"speaker":"Kyle Mountsier","startTime":45.509,"endTime":50.309,"body":"audience is like, like, it's"},{"speaker":"Kyle Mountsier","startTime":45.509,"endTime":50.309,"body":"basically like church, right?"},{"speaker":"Kyle Mountsier","startTime":50.339,"endTime":53.909,"body":"Like, she's on the house. And"},{"speaker":"Kyle Mountsier","startTime":50.339,"endTime":53.909,"body":"then like, everybody, like she"},{"speaker":"Kyle Mountsier","startTime":53.909,"endTime":56.759,"body":"ends with like a stand and"},{"speaker":"Kyle Mountsier","startTime":53.909,"endTime":56.759,"body":"everybody's up out of their"},{"speaker":"Kyle Mountsier","startTime":56.759,"endTime":59.669,"body":"seat. It was pretty one like"},{"speaker":"Kyle Mountsier","startTime":56.759,"endTime":59.669,"body":"that's the wall can vibe, but"},{"speaker":"Kyle Mountsier","startTime":59.669,"endTime":62.609,"body":"general, but like she had it,"},{"speaker":"Kyle Mountsier","startTime":59.669,"endTime":62.609,"body":"she had keerai to house you"},{"speaker":"Kyle Mountsier","startTime":62.609,"endTime":63.749,"body":"know? Yeah, you"},{"speaker":"Paul J Daly","startTime":63.75,"endTime":68.19,"body":"know? Yeah. I mean,"},{"speaker":"Paul J Daly","startTime":63.75,"endTime":68.19,"body":"she's she she's lived in Philly."},{"speaker":"Paul J Daly","startTime":68.34,"endTime":71.19,"body":"She's a New Yorker. She's an"},{"speaker":"Paul J Daly","startTime":68.34,"endTime":71.19,"body":"immigrant. We're"},{"speaker":"Kyle Mountsier","startTime":71.19,"endTime":72.51,"body":"gonna talk about"},{"speaker":"Kyle Mountsier","startTime":71.19,"endTime":72.51,"body":"Philly. Oh,"},{"speaker":"Paul J Daly","startTime":73.38,"endTime":75.9,"body":"I mean, it is the"},{"speaker":"Paul J Daly","startTime":73.38,"endTime":75.9,"body":"best topic, unless we're talking"},{"speaker":"Paul J Daly","startTime":75.9,"endTime":78.87,"body":"about the Eagles, which no, but"},{"speaker":"Paul J Daly","startTime":75.9,"endTime":78.87,"body":"But reality, you think you look"},{"speaker":"Paul J Daly","startTime":78.87,"endTime":82.41,"body":"at the things that start to"},{"speaker":"Paul J Daly","startTime":78.87,"endTime":82.41,"body":"stack up, you know, I really had"},{"speaker":"Paul J Daly","startTime":82.41,"endTime":85.77,"body":"to fight for everything came to"},{"speaker":"Paul J Daly","startTime":82.41,"endTime":85.77,"body":"the country, as an immigrant not"},{"speaker":"Paul J Daly","startTime":85.77,"endTime":89.52,"body":"knowing language, there's a"},{"speaker":"Paul J Daly","startTime":85.77,"endTime":89.52,"body":"special fire in someone like"},{"speaker":"Paul J Daly","startTime":89.52,"endTime":93.45,"body":"that. That I think is very it"},{"speaker":"Paul J Daly","startTime":89.52,"endTime":93.45,"body":"when you start reverse"},{"speaker":"Paul J Daly","startTime":93.45,"endTime":97.14,"body":"engineering and looking at the"},{"speaker":"Paul J Daly","startTime":93.45,"endTime":97.14,"body":"success of constellation. It"},{"speaker":"Paul J Daly","startTime":97.14,"endTime":100.44,"body":"makes sense that it is the way"},{"speaker":"Paul J Daly","startTime":97.14,"endTime":100.44,"body":"it is. And by the way, they have"},{"speaker":"Paul J Daly","startTime":100.44,"endTime":103.71,"body":"one of the best websites I've"},{"speaker":"Paul J Daly","startTime":100.44,"endTime":103.71,"body":"seen in a long time. It is"},{"speaker":"Paul J Daly","startTime":103.71,"endTime":106.17,"body":"strong. That's fair. I gotta put"},{"speaker":"Paul J Daly","startTime":103.71,"endTime":106.17,"body":"that out there. Because I was"},{"speaker":"Paul J Daly","startTime":106.17,"endTime":108.72,"body":"impressed. I was like, this is a"},{"speaker":"Paul J Daly","startTime":106.17,"endTime":108.72,"body":"really good website to say."},{"speaker":"Paul J Daly","startTime":109.35,"endTime":111.69,"body":"Like, just say, well, we won't"},{"speaker":"Paul J Daly","startTime":109.35,"endTime":111.69,"body":"have"},{"speaker":"Kyle Mountsier","startTime":111.69,"endTime":113.76,"body":"to talk about"},{"speaker":"Kyle Mountsier","startTime":111.69,"endTime":113.76,"body":"their website, but we really"},{"speaker":"Kyle Mountsier","startTime":113.76,"endTime":116.31,"body":"hope that you enjoy this"},{"speaker":"Kyle Mountsier","startTime":113.76,"endTime":116.31,"body":"conversation."},{"speaker":"Paul J Daly","startTime":120.9,"endTime":123.78,"body":"Oh, Diana, it is so"},{"speaker":"Paul J Daly","startTime":120.9,"endTime":123.78,"body":"good to be on this episode with"},{"speaker":"Paul J Daly","startTime":123.78,"endTime":125.73,"body":"you. It's been a while since"},{"speaker":"Paul J Daly","startTime":123.78,"endTime":125.73,"body":"we've had any conversation."},{"speaker":"Paul J Daly","startTime":125.73,"endTime":126.54,"body":"Thanks for being here."},{"speaker":"Diana Lee","startTime":126.6,"endTime":128.97,"body":"Yeah. Thank you,"},{"speaker":"Diana Lee","startTime":126.6,"endTime":128.97,"body":"Paul, thank you so much for"},{"speaker":"Diana Lee","startTime":129.0,"endTime":130.92,"body":"inviting me. So"},{"speaker":"Paul J Daly","startTime":130.92,"endTime":133.2,"body":"I mean, there's one"},{"speaker":"Paul J Daly","startTime":130.92,"endTime":133.2,"body":"part specifically of your"},{"speaker":"Paul J Daly","startTime":133.2,"endTime":136.02,"body":"background that is super close"},{"speaker":"Paul J Daly","startTime":133.2,"endTime":136.02,"body":"to my heart, and it's the fact"},{"speaker":"Paul J Daly","startTime":136.02,"endTime":138.42,"body":"that you've lived in"},{"speaker":"Paul J Daly","startTime":136.02,"endTime":138.42,"body":"Philadelphia. Oh,"},{"speaker":"Diana Lee","startTime":138.42,"endTime":140.25,"body":"wow. That's so funny."},{"speaker":"Diana Lee","startTime":138.42,"endTime":140.25,"body":"Yes,"},{"speaker":"Kyle Mountsier","startTime":140.28,"endTime":143.28,"body":"I know. Yeah."},{"speaker":"Kyle Mountsier","startTime":140.28,"endTime":143.28,"body":"That's why I wanted to open up"},{"speaker":"Kyle Mountsier","startTime":143.28,"endTime":145.17,"body":"the conversation. Yes, yes."},{"speaker":"Michael Cirillo","startTime":147.78,"endTime":150.36,"body":"By yourself?"},{"speaker":"Michael Cirillo","startTime":147.78,"endTime":150.36,"body":"Yeah. Yeah, I"},{"speaker":"Paul J Daly","startTime":150.36,"endTime":153.06,"body":"grew up in South"},{"speaker":"Paul J Daly","startTime":150.36,"endTime":153.06,"body":"Philly. And so like I was born"},{"speaker":"Paul J Daly","startTime":153.06,"endTime":157.26,"body":"and raised in upstate New York."},{"speaker":"Paul J Daly","startTime":153.06,"endTime":157.26,"body":"And I know you moved. How old"},{"speaker":"Paul J Daly","startTime":157.26,"endTime":158.49,"body":"were you when you moved to"},{"speaker":"Paul J Daly","startTime":157.26,"endTime":158.49,"body":"Philadelphia."},{"speaker":"Diana Lee","startTime":158.76,"endTime":161.55,"body":"So I was five years"},{"speaker":"Diana Lee","startTime":158.76,"endTime":161.55,"body":"old. I emigrated from South"},{"speaker":"Diana Lee","startTime":161.55,"endTime":167.04,"body":"Korea, when I was five. And we"},{"speaker":"Diana Lee","startTime":161.55,"endTime":167.04,"body":"ended up in Philly. And you"},{"speaker":"Diana Lee","startTime":167.04,"endTime":170.91,"body":"know, I come from South Korea. I"},{"speaker":"Diana Lee","startTime":167.04,"endTime":170.91,"body":"still remember this. And like, I"},{"speaker":"Diana Lee","startTime":170.91,"endTime":173.88,"body":"can't speak the language. I"},{"speaker":"Diana Lee","startTime":170.91,"endTime":173.88,"body":"don't know what they're saying."},{"speaker":"Diana Lee","startTime":174.09,"endTime":174.21,"body":"The"},{"speaker":"Paul J Daly","startTime":174.21,"endTime":176.13,"body":"divert, can't speak"},{"speaker":"Paul J Daly","startTime":174.21,"endTime":176.13,"body":"the language either. Just"},{"speaker":"Diana Lee","startTime":177.75,"endTime":180.45,"body":"you know, so crazy."},{"speaker":"Diana Lee","startTime":177.75,"endTime":180.45,"body":"Paul, back then back in like"},{"speaker":"Diana Lee","startTime":180.45,"endTime":186.27,"body":"1974. The blacks, the Asians,"},{"speaker":"Diana Lee","startTime":180.45,"endTime":186.27,"body":"and the Hispanics did not speak"},{"speaker":"Diana Lee","startTime":186.27,"endTime":189.51,"body":"to each other. in Philly. Nobody"},{"speaker":"Diana Lee","startTime":186.27,"endTime":189.51,"body":"spoke to each other. It was like"},{"speaker":"Diana Lee","startTime":190.59,"endTime":194.67,"body":"enemies, and we would steal each"},{"speaker":"Diana Lee","startTime":190.59,"endTime":194.67,"body":"other's bikes. It was so crazy."},{"speaker":"Diana Lee","startTime":194.67,"endTime":195.57,"body":"That sounds"},{"speaker":"Paul J Daly","startTime":195.63,"endTime":200.82,"body":"about right. Did"},{"speaker":"Paul J Daly","startTime":195.63,"endTime":200.82,"body":"you how long? How long. When did"},{"speaker":"Paul J Daly","startTime":200.82,"endTime":202.77,"body":"you leave Philly? I"},{"speaker":"Diana Lee","startTime":202.77,"endTime":205.35,"body":"love Well, my parents"},{"speaker":"Diana Lee","startTime":202.77,"endTime":205.35,"body":"actually worked and then they"},{"speaker":"Diana Lee","startTime":205.35,"endTime":209.61,"body":"ended up buying homes in the"},{"speaker":"Diana Lee","startTime":205.35,"endTime":209.61,"body":"suburbs. So I ended up going to"},{"speaker":"Diana Lee","startTime":209.61,"endTime":214.35,"body":"Springfield, which is in"},{"speaker":"Diana Lee","startTime":209.61,"endTime":214.35,"body":"Delaware County. And that grew"},{"speaker":"Diana Lee","startTime":214.35,"endTime":217.29,"body":"up in Springfield, went to high"},{"speaker":"Diana Lee","startTime":214.35,"endTime":217.29,"body":"school and then ended up going"},{"speaker":"Diana Lee","startTime":217.29,"endTime":218.97,"body":"to New Jersey and then to New"},{"speaker":"Diana Lee","startTime":217.29,"endTime":218.97,"body":"York."},{"speaker":"Paul J Daly","startTime":219.27,"endTime":222.24,"body":"Yeah, well, that's"},{"speaker":"Paul J Daly","startTime":219.27,"endTime":222.24,"body":"that sounds about right. Sounds"},{"speaker":"Paul J Daly","startTime":222.24,"endTime":225.24,"body":"about right. Okay, I had a start"},{"speaker":"Paul J Daly","startTime":222.24,"endTime":225.24,"body":"there. But you had"},{"speaker":"Kyle Mountsier","startTime":225.24,"endTime":227.61,"body":"to the next"},{"speaker":"Kyle Mountsier","startTime":225.24,"endTime":227.61,"body":"question. He's gonna No I'm"},{"speaker":"Paul J Daly","startTime":227.61,"endTime":231.39,"body":"not I'm not gonna"},{"speaker":"Paul J Daly","startTime":227.61,"endTime":231.39,"body":"do it. But I'm gonna ask any"},{"speaker":"Paul J Daly","startTime":231.39,"endTime":235.71,"body":"sports questions. It's gonna be"},{"speaker":"Paul J Daly","startTime":231.39,"endTime":235.71,"body":"and then he's gonna work in a"},{"speaker":"Paul J Daly","startTime":235.71,"endTime":240.75,"body":"dealership? Yeah. Yeah. Like"},{"speaker":"Paul J Daly","startTime":235.71,"endTime":240.75,"body":"you're the perfect guest for me."},{"speaker":"Paul J Daly","startTime":240.75,"endTime":242.52,"body":"I'm like you've lived in Philly"},{"speaker":"Paul J Daly","startTime":240.75,"endTime":242.52,"body":"and you've worked in the"},{"speaker":"Paul J Daly","startTime":242.52,"endTime":245.58,"body":"dealership which is perfect"},{"speaker":"Paul J Daly","startTime":242.52,"endTime":245.58,"body":"industry partner."},{"speaker":"Diana Lee","startTime":245.88,"endTime":248.46,"body":"I haven't tell you so"},{"speaker":"Diana Lee","startTime":245.88,"endTime":248.46,"body":"my dealer stories there."},{"speaker":"Paul J Daly","startTime":249.33,"endTime":251.85,"body":"Well tell us one"},{"speaker":"Paul J Daly","startTime":249.33,"endTime":251.85,"body":"right now. Tell us tell us one"},{"speaker":"Paul J Daly","startTime":251.88,"endTime":253.17,"body":"that you still remember."},{"speaker":"Diana Lee","startTime":254.43,"endTime":257.31,"body":"The dealership it was"},{"speaker":"Diana Lee","startTime":254.43,"endTime":257.31,"body":"in Worcester, Massachusetts,"},{"speaker":"Diana Lee","startTime":257.31,"endTime":260.67,"body":"which is the worst armpit of the"},{"speaker":"Diana Lee","startTime":257.31,"endTime":260.67,"body":"nation literally."},{"speaker":"Kyle Mountsier","startTime":265.02,"endTime":267.54,"body":"Texas College"},{"speaker":"Diana Lee","startTime":267.54,"endTime":270.36,"body":"and I still remember"},{"speaker":"Diana Lee","startTime":267.54,"endTime":270.36,"body":"this right? I got robbed three"},{"speaker":"Diana Lee","startTime":270.36,"endTime":274.17,"body":"times in my entire in my"},{"speaker":"Diana Lee","startTime":270.36,"endTime":274.17,"body":"apartment at college. That's how"},{"speaker":"Diana Lee","startTime":274.17,"endTime":279.45,"body":"crazy it is right? At the"},{"speaker":"Diana Lee","startTime":274.17,"endTime":279.45,"body":"dealership like back in like"},{"speaker":"Diana Lee","startTime":279.45,"endTime":284.76,"body":"those days and this is back in"},{"speaker":"Diana Lee","startTime":279.45,"endTime":284.76,"body":"1989. You know, I wasn't allowed"},{"speaker":"Diana Lee","startTime":284.76,"endTime":289.11,"body":"to go inside of the dealership"},{"speaker":"Diana Lee","startTime":284.76,"endTime":289.11,"body":"unless I actually had our"},{"speaker":"Diana Lee","startTime":289.11,"endTime":296.79,"body":"customer didn't wing it was"},{"speaker":"Diana Lee","startTime":289.11,"endTime":296.79,"body":"sleep. It was rain. I was out"},{"speaker":"Diana Lee","startTime":296.79,"endTime":300.21,"body":"there and then unless you had a"},{"speaker":"Diana Lee","startTime":296.79,"endTime":300.21,"body":"customer and I would lie I'd be"},{"speaker":"Diana Lee","startTime":300.21,"endTime":304.02,"body":"like, Oh, come and follow me to"},{"speaker":"Diana Lee","startTime":300.21,"endTime":304.02,"body":"get my cards so I could actually"},{"speaker":"Diana Lee","startTime":304.02,"endTime":305.25,"body":"warm up inside."},{"speaker":"Paul J Daly","startTime":306.96,"endTime":308.91,"body":"That is that is as"},{"speaker":"Paul J Daly","startTime":306.96,"endTime":308.91,"body":"old school as it gets. Like, I"},{"speaker":"Paul J Daly","startTime":308.91,"endTime":312.3,"body":"think a lot of people in the"},{"speaker":"Paul J Daly","startTime":308.91,"endTime":312.3,"body":"industry who don't understand"},{"speaker":"Paul J Daly","startTime":312.3,"endTime":316.74,"body":"like you could be in like"},{"speaker":"Paul J Daly","startTime":312.3,"endTime":316.74,"body":"Atlanta, Georgia heat and 106"},{"speaker":"Paul J Daly","startTime":316.74,"endTime":319.8,"body":"degrees, and you're not walking"},{"speaker":"Paul J Daly","startTime":316.74,"endTime":319.8,"body":"you better not walk in this"},{"speaker":"Paul J Daly","startTime":319.8,"endTime":322.8,"body":"building. Unless there is a"},{"speaker":"Paul J Daly","startTime":319.8,"endTime":322.8,"body":"customer with you."},{"speaker":"Diana Lee","startTime":323.28,"endTime":327.42,"body":"I know. It's like a"},{"speaker":"Diana Lee","startTime":323.28,"endTime":327.42,"body":"street fight in order to survive"},{"speaker":"Diana Lee","startTime":327.42,"endTime":328.26,"body":"back then, right?"},{"speaker":"Paul J Daly","startTime":328.26,"endTime":330.24,"body":"There's like five,"},{"speaker":"Paul J Daly","startTime":328.26,"endTime":330.24,"body":"and there's like five people"},{"speaker":"Paul J Daly","startTime":330.27,"endTime":333.6,"body":"like on the point at any given"},{"speaker":"Paul J Daly","startTime":330.27,"endTime":333.6,"body":"time. Like you see somebody"},{"speaker":"Paul J Daly","startTime":333.6,"endTime":335.55,"body":"like, please, I know you're"},{"speaker":"Paul J Daly","startTime":333.6,"endTime":335.55,"body":"waiting for the bus."},{"speaker":"Diana Lee","startTime":335.73,"endTime":338.61,"body":"Yeah, to the matter"},{"speaker":"Diana Lee","startTime":335.73,"endTime":338.61,"body":"if I was Asian, if I was a"},{"speaker":"Diana Lee","startTime":338.61,"endTime":341.82,"body":"woman, like all the dudes were"},{"speaker":"Diana Lee","startTime":338.61,"endTime":341.82,"body":"going to compete with me and"},{"speaker":"Diana Lee","startTime":341.82,"endTime":344.4,"body":"they were going to take me out."},{"speaker":"Diana Lee","startTime":341.82,"endTime":344.4,"body":"So I had to take them out before"},{"speaker":"Diana Lee","startTime":344.4,"endTime":346.26,"body":"they could take me out. And this"},{"speaker":"Diana Lee","startTime":344.4,"endTime":346.26,"body":"makes"},{"speaker":"Paul J Daly","startTime":346.26,"endTime":348.78,"body":"one of the mean"},{"speaker":"Paul J Daly","startTime":346.26,"endTime":348.78,"body":"This explains why you're so"},{"speaker":"Paul J Daly","startTime":348.78,"endTime":349.62,"body":"successful now."},{"speaker":"Kyle Mountsier","startTime":350.25,"endTime":353.4,"body":"Okay, so I"},{"speaker":"Kyle Mountsier","startTime":350.25,"endTime":353.4,"body":"worked in I am proud to say like"},{"speaker":"Kyle Mountsier","startTime":353.4,"endTime":355.8,"body":"I worked in a dealership I was"},{"speaker":"Kyle Mountsier","startTime":353.4,"endTime":355.8,"body":"in sales Do you remember and I"},{"speaker":"Kyle Mountsier","startTime":355.8,"endTime":359.55,"body":"this was back in only like,"},{"speaker":"Kyle Mountsier","startTime":355.8,"endTime":359.55,"body":"2009 2010. But you know, you're"},{"speaker":"Kyle Mountsier","startTime":359.55,"endTime":361.92,"body":"having a conversation with"},{"speaker":"Kyle Mountsier","startTime":359.55,"endTime":361.92,"body":"someone out of the corner, your"},{"speaker":"Kyle Mountsier","startTime":361.92,"endTime":364.71,"body":"eye, you see someone pulling on"},{"speaker":"Kyle Mountsier","startTime":361.92,"endTime":364.71,"body":"the lot, and you just kind of"},{"speaker":"Kyle Mountsier","startTime":364.71,"endTime":367.71,"body":"turn and you're just like taught"},{"speaker":"Kyle Mountsier","startTime":364.71,"endTime":367.71,"body":"like, look over there at that"},{"speaker":"Kyle Mountsier","startTime":367.71,"endTime":370.71,"body":"cool thing over there. And then"},{"speaker":"Kyle Mountsier","startTime":367.71,"endTime":370.71,"body":"you're like, and by the way,"},{"speaker":"Kyle Mountsier","startTime":370.74,"endTime":372.39,"body":"right, an autograph a customer?"},{"speaker":"Diana Lee","startTime":372.75,"endTime":375.36,"body":"I mean, no, I and you"},{"speaker":"Diana Lee","startTime":372.75,"endTime":375.36,"body":"know what, like, I feel"},{"speaker":"Diana Lee","startTime":375.36,"endTime":379.56,"body":"terrible, because I love you"},{"speaker":"Diana Lee","startTime":375.36,"endTime":379.56,"body":"know, dealer people, because"},{"speaker":"Diana Lee","startTime":379.59,"endTime":382.77,"body":"what they have to go through in"},{"speaker":"Diana Lee","startTime":379.59,"endTime":382.77,"body":"order to survive, but just"},{"speaker":"Diana Lee","startTime":382.77,"endTime":386.79,"body":"realizing that they get $100"},{"speaker":"Diana Lee","startTime":382.77,"endTime":386.79,"body":"flats for what they have to go"},{"speaker":"Diana Lee","startTime":386.79,"endTime":391.98,"body":"through. Imagine, or $90 flat"},{"speaker":"Diana Lee","startTime":386.79,"endTime":391.98,"body":"deals, like think about that,"},{"speaker":"Diana Lee","startTime":391.98,"endTime":397.26,"body":"like the amount of hostile"},{"speaker":"Diana Lee","startTime":391.98,"endTime":397.26,"body":"customers coming in the amount"},{"speaker":"Diana Lee","startTime":397.26,"endTime":400.71,"body":"of the environment how it's"},{"speaker":"Diana Lee","startTime":397.26,"endTime":400.71,"body":"competitive. All of the"},{"speaker":"Diana Lee","startTime":400.71,"endTime":404.85,"body":"situations social political, all"},{"speaker":"Diana Lee","startTime":400.71,"endTime":404.85,"body":"that you have to deal with to"},{"speaker":"Diana Lee","startTime":404.85,"endTime":408.66,"body":"sell a car and then you get a"},{"speaker":"Diana Lee","startTime":404.85,"endTime":408.66,"body":"$90 flat like we have for like,"},{"speaker":"Diana Lee","startTime":408.99,"endTime":412.92,"body":"Mueller employees are seriously"},{"speaker":"Diana Lee","startTime":408.99,"endTime":412.92,"body":"heroes to actually go through"},{"speaker":"Diana Lee","startTime":412.92,"endTime":413.58,"body":"all that."},{"speaker":"Kyle Mountsier","startTime":414.09,"endTime":416.58,"body":"I'm on now."},{"speaker":"Kyle Mountsier","startTime":414.09,"endTime":416.58,"body":"Don't get me here."},{"speaker":"Diana Lee","startTime":416.61,"endTime":417.96,"body":"It's proves Oh,"},{"speaker":"Paul J Daly","startTime":417.99,"endTime":420.54,"body":"it's true. Alright,"},{"speaker":"Paul J Daly","startTime":417.99,"endTime":420.54,"body":"so obviously, that's something"},{"speaker":"Paul J Daly","startTime":420.54,"endTime":423.24,"body":"that incentivize you to say, You"},{"speaker":"Paul J Daly","startTime":420.54,"endTime":423.24,"body":"know what, I think I'm gonna"},{"speaker":"Paul J Daly","startTime":423.24,"endTime":425.88,"body":"learn about marketing. No, it"},{"speaker":"Diana Lee","startTime":425.88,"endTime":428.97,"body":"didn't happen like"},{"speaker":"Diana Lee","startTime":425.88,"endTime":428.97,"body":"that. It was like survival"},{"speaker":"Diana Lee","startTime":428.97,"endTime":433.71,"body":"instincts. Like think about it"},{"speaker":"Diana Lee","startTime":428.97,"endTime":433.71,"body":"right? Auto back in 1989. And"},{"speaker":"Diana Lee","startTime":433.71,"endTime":437.79,"body":"it's like street fighting there."},{"speaker":"Diana Lee","startTime":433.71,"endTime":437.79,"body":"We had a guy named Don the pimp"},{"speaker":"Diana Lee","startTime":437.79,"endTime":443.82,"body":"because basically tall you would"},{"speaker":"Diana Lee","startTime":437.79,"endTime":443.82,"body":"smoke a cigar every single day."},{"speaker":"Diana Lee","startTime":443.94,"endTime":448.32,"body":"And these, these women would"},{"speaker":"Diana Lee","startTime":443.94,"endTime":448.32,"body":"come in. And basically he would"},{"speaker":"Diana Lee","startTime":448.35,"endTime":450.21,"body":"he was done the pimp like"},{"speaker":"Diana Lee","startTime":448.35,"endTime":450.21,"body":"literally,"},{"speaker":"Diana Lee","startTime":451.26,"endTime":455.49,"body":"was he really a pimp? He was"},{"speaker":"Diana Lee","startTime":451.26,"endTime":455.49,"body":"really a pimp. He was there's a"},{"speaker":"Diana Lee","startTime":455.49,"endTime":456.3,"body":"fight what she"},{"speaker":"Michael Cirillo","startTime":456.3,"endTime":458.7,"body":"just described"},{"speaker":"Michael Cirillo","startTime":456.3,"endTime":458.7,"body":"an Italian family reunion."},{"speaker":"Unknown","startTime":463.98,"endTime":465.96,"body":"I got lapped in"},{"speaker":"Kyle Mountsier","startTime":465.96,"endTime":468.87,"body":"five minutes or"},{"speaker":"Kyle Mountsier","startTime":465.96,"endTime":468.87,"body":"podcasts this much in a very"},{"speaker":"Kyle Mountsier","startTime":468.87,"endTime":469.53,"body":"long time."},{"speaker":"Paul J Daly","startTime":471.09,"endTime":473.19,"body":"I already know the"},{"speaker":"Paul J Daly","startTime":471.09,"endTime":473.19,"body":"headline for this one meet Don"},{"speaker":"Paul J Daly","startTime":473.19,"endTime":474.45,"body":"the pimp. Right."},{"speaker":"Michael Cirillo","startTime":476.01,"endTime":480.6,"body":"Okay, I have a"},{"speaker":"Michael Cirillo","startTime":476.01,"endTime":480.6,"body":"question I'm dying to ask. You"},{"speaker":"Michael Cirillo","startTime":480.6,"endTime":483.81,"body":"had mentioned your parents"},{"speaker":"Michael Cirillo","startTime":480.6,"endTime":483.81,"body":"right, and immigrating from"},{"speaker":"Michael Cirillo","startTime":484.32,"endTime":487.65,"body":"South Korea coming here. You"},{"speaker":"Michael Cirillo","startTime":484.32,"endTime":487.65,"body":"said they worked. And then they,"},{"speaker":"Michael Cirillo","startTime":488.25,"endTime":491.73,"body":"you know, it sounds like they"},{"speaker":"Michael Cirillo","startTime":488.25,"endTime":491.73,"body":"worked tremendously hard. And"},{"speaker":"Michael Cirillo","startTime":491.73,"endTime":494.64,"body":"that's something that they"},{"speaker":"Michael Cirillo","startTime":491.73,"endTime":494.64,"body":"instilled in you. So here's my"},{"speaker":"Michael Cirillo","startTime":494.64,"endTime":498.03,"body":"question. Because I've only"},{"speaker":"Michael Cirillo","startTime":494.64,"endTime":498.03,"body":"immigrated from Canada. However,"},{"speaker":"Michael Cirillo","startTime":499.02,"endTime":504.36,"body":"I have noticed a difference in"},{"speaker":"Michael Cirillo","startTime":499.02,"endTime":504.36,"body":"mindset, coming from one place"},{"speaker":"Michael Cirillo","startTime":504.36,"endTime":508.23,"body":"and going to the next around how"},{"speaker":"Michael Cirillo","startTime":504.36,"endTime":508.23,"body":"I think about and see and"},{"speaker":"Michael Cirillo","startTime":508.23,"endTime":511.92,"body":"capitalize opportunity. Is that"},{"speaker":"Michael Cirillo","startTime":508.23,"endTime":511.92,"body":"something that you feel is"},{"speaker":"Michael Cirillo","startTime":511.92,"endTime":514.68,"body":"instilled in you? Like I know,"},{"speaker":"Michael Cirillo","startTime":511.92,"endTime":514.68,"body":"you're talking about dealerships"},{"speaker":"Michael Cirillo","startTime":514.68,"endTime":518.91,"body":"and 89 and survival instinct,"},{"speaker":"Michael Cirillo","startTime":514.68,"endTime":518.91,"body":"like, do you recognize or feel"},{"speaker":"Michael Cirillo","startTime":518.91,"endTime":521.01,"body":"there's something in you where"},{"speaker":"Michael Cirillo","startTime":518.91,"endTime":521.01,"body":"you're like, holy crap, there"},{"speaker":"Michael Cirillo","startTime":521.01,"endTime":524.01,"body":"was so much opportunity to"},{"speaker":"Michael Cirillo","startTime":521.01,"endTime":524.01,"body":"capitalize on on in this"},{"speaker":"Michael Cirillo","startTime":524.01,"endTime":524.52,"body":"country?"},{"speaker":"Diana Lee","startTime":525.03,"endTime":530.22,"body":"Yeah, so my parents,"},{"speaker":"Diana Lee","startTime":525.03,"endTime":530.22,"body":"it was the Korean War, at one"},{"speaker":"Diana Lee","startTime":530.22,"endTime":533.58,"body":"time, and they both had lost"},{"speaker":"Diana Lee","startTime":530.22,"endTime":533.58,"body":"their parents during the Korean"},{"speaker":"Diana Lee","startTime":533.58,"endTime":538.77,"body":"War. So they end up my dad went"},{"speaker":"Diana Lee","startTime":533.58,"endTime":538.77,"body":"to the Vietnam War, not because"},{"speaker":"Diana Lee","startTime":538.77,"endTime":541.71,"body":"he had to, because basically, it"},{"speaker":"Diana Lee","startTime":538.77,"endTime":541.71,"body":"was because he needed to make"},{"speaker":"Diana Lee","startTime":541.71,"endTime":545.67,"body":"money. And so he joined the"},{"speaker":"Diana Lee","startTime":541.71,"endTime":545.67,"body":"Vietnam War so that he could"},{"speaker":"Diana Lee","startTime":545.67,"endTime":549.51,"body":"actually make money. He comes"},{"speaker":"Diana Lee","startTime":545.67,"endTime":549.51,"body":"back and he said, There is a"},{"speaker":"Diana Lee","startTime":549.51,"endTime":553.68,"body":"land of opportunity. It's called"},{"speaker":"Diana Lee","startTime":549.51,"endTime":553.68,"body":"America, we must move there. And"},{"speaker":"Diana Lee","startTime":554.04,"endTime":556.8,"body":"everybody wanted to move to"},{"speaker":"Diana Lee","startTime":554.04,"endTime":556.8,"body":"America, it was very, very hard."},{"speaker":"Diana Lee","startTime":556.8,"endTime":560.28,"body":"So you had to get invited by"},{"speaker":"Diana Lee","startTime":556.8,"endTime":560.28,"body":"like somebody's relatives, if"},{"speaker":"Diana Lee","startTime":560.28,"endTime":563.85,"body":"somebody had to invite you into"},{"speaker":"Diana Lee","startTime":560.28,"endTime":563.85,"body":"the country. So we get invited."},{"speaker":"Diana Lee","startTime":564.78,"endTime":568.68,"body":"And unlike thinking, like, Okay,"},{"speaker":"Diana Lee","startTime":564.78,"endTime":568.68,"body":"I can't speak to these people."},{"speaker":"Diana Lee","startTime":568.71,"endTime":572.67,"body":"And another language I like my"},{"speaker":"Diana Lee","startTime":568.71,"endTime":572.67,"body":"face would turn bright red when"},{"speaker":"Diana Lee","startTime":572.7,"endTime":576.75,"body":"anybody would talk to me. And"},{"speaker":"Diana Lee","startTime":572.7,"endTime":576.75,"body":"then you know, so I was very,"},{"speaker":"Diana Lee","startTime":576.75,"endTime":581.04,"body":"very shy. And then I ended up"},{"speaker":"Diana Lee","startTime":576.75,"endTime":581.04,"body":"with a DD because I was going to"},{"speaker":"Diana Lee","startTime":581.04,"endTime":585.45,"body":"college. And I didn't want my to"},{"speaker":"Diana Lee","startTime":581.04,"endTime":585.45,"body":"ask my parents for money. Like"},{"speaker":"Diana Lee","startTime":585.45,"endTime":588.18,"body":"that was the key is like don't"},{"speaker":"Diana Lee","startTime":585.45,"endTime":588.18,"body":"ask them for any money because"},{"speaker":"Diana Lee","startTime":588.18,"endTime":590.58,"body":"they already have all this"},{"speaker":"Diana Lee","startTime":588.18,"endTime":590.58,"body":"burden. They're working 15 hours"},{"speaker":"Diana Lee","startTime":590.58,"endTime":594.27,"body":"a day. They try to get us out of"},{"speaker":"Diana Lee","startTime":590.58,"endTime":594.27,"body":"you know, Philadelphia, where"},{"speaker":"Diana Lee","startTime":594.27,"endTime":597.9,"body":"there's street fighting and"},{"speaker":"Diana Lee","startTime":594.27,"endTime":597.9,"body":"drugs and all that. And I go to"},{"speaker":"Diana Lee","startTime":597.9,"endTime":601.23,"body":"Catholic school my entire"},{"speaker":"Diana Lee","startTime":597.9,"endTime":601.23,"body":"career. Why? Because they don't"},{"speaker":"Diana Lee","startTime":601.23,"endTime":604.26,"body":"want me to get into trouble. And"},{"speaker":"Diana Lee","startTime":601.23,"endTime":604.26,"body":"then I ended up in college and"},{"speaker":"Diana Lee","startTime":604.26,"endTime":607.65,"body":"I'm like, Okay, I don't want to"},{"speaker":"Diana Lee","startTime":604.26,"endTime":607.65,"body":"ask them for money. And here is"},{"speaker":"Diana Lee","startTime":607.65,"endTime":611.79,"body":"the auto industry is amazing to"},{"speaker":"Diana Lee","startTime":607.65,"endTime":611.79,"body":"allow people to join."},{"speaker":"Diana Lee","startTime":612.21,"endTime":616.56,"body":"Immediately you are a part of"},{"speaker":"Diana Lee","startTime":612.21,"endTime":616.56,"body":"the clan, Don, the pimp was part"},{"speaker":"Diana Lee","startTime":616.56,"endTime":620.91,"body":"of the clan, and protect you,"},{"speaker":"Diana Lee","startTime":616.56,"endTime":620.91,"body":"but you're competitive with them"},{"speaker":"Diana Lee","startTime":620.91,"endTime":625.65,"body":"at the same time, but it's still"},{"speaker":"Diana Lee","startTime":620.91,"endTime":625.65,"body":"a dealer family. And the. And"},{"speaker":"Diana Lee","startTime":625.65,"endTime":629.64,"body":"the pay is good. Like, you could"},{"speaker":"Diana Lee","startTime":625.65,"endTime":629.64,"body":"actually make enough money to"},{"speaker":"Diana Lee","startTime":629.64,"endTime":633.18,"body":"pay for college. So that's what"},{"speaker":"Diana Lee","startTime":629.64,"endTime":633.18,"body":"I did for four years, I went to"},{"speaker":"Diana Lee","startTime":633.18,"endTime":637.05,"body":"college, I paid for schooling."},{"speaker":"Diana Lee","startTime":633.18,"endTime":637.05,"body":"And I realized that that was"},{"speaker":"Diana Lee","startTime":637.05,"endTime":641.01,"body":"when I finally could make money"},{"speaker":"Diana Lee","startTime":637.05,"endTime":641.01,"body":"that wasn't like waitressing or"},{"speaker":"Diana Lee","startTime":641.01,"endTime":644.79,"body":"doing like babysitting that"},{"speaker":"Diana Lee","startTime":641.01,"endTime":644.79,"body":"could actually make money to pay"},{"speaker":"Diana Lee","startTime":644.79,"endTime":648.18,"body":"for something on my own. And"},{"speaker":"Diana Lee","startTime":644.79,"endTime":648.18,"body":"then that gave me the drive to"},{"speaker":"Diana Lee","startTime":648.18,"endTime":653.4,"body":"say I should be a finance"},{"speaker":"Diana Lee","startTime":648.18,"endTime":653.4,"body":"manager and be a GSM and move up"},{"speaker":"Diana Lee","startTime":653.4,"endTime":657.63,"body":"the ladder. But without the"},{"speaker":"Diana Lee","startTime":653.4,"endTime":657.63,"body":"experiences of being at that car"},{"speaker":"Diana Lee","startTime":657.63,"endTime":661.62,"body":"dealership and feeling included"},{"speaker":"Diana Lee","startTime":657.63,"endTime":661.62,"body":"into a family. And knowing that"},{"speaker":"Diana Lee","startTime":661.62,"endTime":664.02,"body":"you were going to disappoint the"},{"speaker":"Diana Lee","startTime":661.62,"endTime":664.02,"body":"family if you didn't sell enough"},{"speaker":"Diana Lee","startTime":664.02,"endTime":668.88,"body":"cars. Because you don't do it"},{"speaker":"Diana Lee","startTime":664.02,"endTime":668.88,"body":"for the $90 flat or the $70 flat"},{"speaker":"Diana Lee","startTime":668.88,"endTime":672.24,"body":"back then you do it because you"},{"speaker":"Diana Lee","startTime":668.88,"endTime":672.24,"body":"don't want to let each other"},{"speaker":"Diana Lee","startTime":672.24,"endTime":673.44,"body":"down. And that's"},{"speaker":"Paul J Daly","startTime":676.56,"endTime":679.32,"body":"okay, now what I"},{"speaker":"Paul J Daly","startTime":676.56,"endTime":679.32,"body":"expected planed."},{"speaker":"Kyle Mountsier","startTime":679.89,"endTime":683.16,"body":"Okay, so I have"},{"speaker":"Kyle Mountsier","startTime":679.89,"endTime":683.16,"body":"I actually had someone last week"},{"speaker":"Kyle Mountsier","startTime":683.16,"endTime":686.13,"body":"asked me they were like, so you,"},{"speaker":"Kyle Mountsier","startTime":683.16,"endTime":686.13,"body":"you didn't plan on being in the"},{"speaker":"Kyle Mountsier","startTime":686.13,"endTime":689.79,"body":"car business. Explain why you're"},{"speaker":"Kyle Mountsier","startTime":686.13,"endTime":689.79,"body":"so passionate about it. And I've"},{"speaker":"Kyle Mountsier","startTime":689.79,"endTime":692.76,"body":"never been able to articulate it"},{"speaker":"Kyle Mountsier","startTime":689.79,"endTime":692.76,"body":"in that way. It is it's like,"},{"speaker":"Kyle Mountsier","startTime":693.21,"endTime":696.57,"body":"you know, every single person,"},{"speaker":"Kyle Mountsier","startTime":693.21,"endTime":696.57,"body":"even even the guys that you"},{"speaker":"Kyle Mountsier","startTime":696.57,"endTime":699.84,"body":"know, I had salespeople, they'd"},{"speaker":"Kyle Mountsier","startTime":696.57,"endTime":699.84,"body":"be like, I don't learn anyone's"},{"speaker":"Kyle Mountsier","startTime":699.84,"endTime":704.79,"body":"name until three months, and"},{"speaker":"Kyle Mountsier","startTime":699.84,"endTime":704.79,"body":"they may not survive, right. But"},{"speaker":"Kyle Mountsier","startTime":704.82,"endTime":709.35,"body":"even them, there was this"},{"speaker":"Kyle Mountsier","startTime":704.82,"endTime":709.35,"body":"distinct like, but I'm still"},{"speaker":"Kyle Mountsier","startTime":709.35,"endTime":711.87,"body":"going to try and help you"},{"speaker":"Kyle Mountsier","startTime":709.35,"endTime":711.87,"body":"survive, I'm still going to tell"},{"speaker":"Kyle Mountsier","startTime":711.9,"endTime":715.92,"body":"try and help you make it because"},{"speaker":"Kyle Mountsier","startTime":711.9,"endTime":715.92,"body":"I care that much. And I'm going"},{"speaker":"Kyle Mountsier","startTime":715.92,"endTime":718.41,"body":"to beat you to the customer. But"},{"speaker":"Kyle Mountsier","startTime":715.92,"endTime":718.41,"body":"sometimes you're going to beat"},{"speaker":"Kyle Mountsier","startTime":718.41,"endTime":720.81,"body":"me and I'm going to help you out"},{"speaker":"Kyle Mountsier","startTime":718.41,"endTime":720.81,"body":"and and all that stuff. And it"},{"speaker":"Kyle Mountsier","startTime":720.81,"endTime":724.32,"body":"is this like, every family is"},{"speaker":"Kyle Mountsier","startTime":720.81,"endTime":724.32,"body":"dysfunctional at some level."},{"speaker":"Kyle Mountsier","startTime":725.01,"endTime":728.55,"body":"Auto family is dysfunctional,"},{"speaker":"Kyle Mountsier","startTime":725.01,"endTime":728.55,"body":"but it is a family. And there is"},{"speaker":"Kyle Mountsier","startTime":728.55,"endTime":731.34,"body":"a lot of care placed from the"},{"speaker":"Kyle Mountsier","startTime":728.55,"endTime":731.34,"body":"person sitting right next to"},{"speaker":"Kyle Mountsier","startTime":731.34,"endTime":736.05,"body":"you. You know, the cares,"},{"speaker":"Kyle Mountsier","startTime":731.34,"endTime":736.05,"body":"idiosyncratic, you know, in the"},{"speaker":"Kyle Mountsier","startTime":736.05,"endTime":738.48,"body":"way that comes out, but it is"},{"speaker":"Kyle Mountsier","startTime":736.05,"endTime":738.48,"body":"care. So"},{"speaker":"Diana Lee","startTime":738.48,"endTime":741.03,"body":"there was a guy his"},{"speaker":"Diana Lee","startTime":738.48,"endTime":741.03,"body":"name is Bobby, I still remember"},{"speaker":"Diana Lee","startTime":741.03,"endTime":742.71,"body":"this. And Bobby was a Calabi,"},{"speaker":"Paul J Daly","startTime":742.71,"endTime":746.19,"body":"the butcher, Don"},{"speaker":"Paul J Daly","startTime":742.71,"endTime":746.19,"body":"the pimp Bobby butcher, I feel"},{"speaker":"Paul J Daly","startTime":746.19,"endTime":746.4,"body":"like"},{"speaker":"Diana Lee","startTime":748.23,"endTime":752.55,"body":"was a cocaine addict."},{"speaker":"Diana Lee","startTime":748.23,"endTime":752.55,"body":"And drugs were an all time high"},{"speaker":"Diana Lee","startTime":752.55,"endTime":755.85,"body":"back then. Right? Yes, car"},{"speaker":"Diana Lee","startTime":752.55,"endTime":755.85,"body":"dealerships. So he's a drug"},{"speaker":"Diana Lee","startTime":755.85,"endTime":760.44,"body":"addict. And he used to do coke,"},{"speaker":"Diana Lee","startTime":755.85,"endTime":760.44,"body":"he goes missing for five days,"},{"speaker":"Diana Lee","startTime":760.44,"endTime":762.69,"body":"because this is what would"},{"speaker":"Diana Lee","startTime":760.44,"endTime":762.69,"body":"happen is people would sell they"},{"speaker":"Diana Lee","startTime":762.69,"endTime":765.78,"body":"make a lot of money, and then"},{"speaker":"Diana Lee","startTime":762.69,"endTime":765.78,"body":"they would disappear. Yep. And"},{"speaker":"Diana Lee","startTime":765.78,"endTime":770.4,"body":"so he disappears. So, on the"},{"speaker":"Diana Lee","startTime":765.78,"endTime":770.4,"body":"fifth day, we're all calling"},{"speaker":"Diana Lee","startTime":770.4,"endTime":773.22,"body":"trying to figure out where Bobby"},{"speaker":"Diana Lee","startTime":770.4,"endTime":773.22,"body":"is right? We're like, where is"},{"speaker":"Diana Lee","startTime":773.22,"endTime":777.6,"body":"Bobby? Somebody goes, found"},{"speaker":"Diana Lee","startTime":773.22,"endTime":777.6,"body":"Bobby, he's locked himself in a"},{"speaker":"Diana Lee","startTime":777.6,"endTime":780.66,"body":"closet in his house, we gotta go"},{"speaker":"Diana Lee","startTime":777.6,"endTime":780.66,"body":"find Bobby, we got to bring"},{"speaker":"Diana Lee","startTime":780.66,"endTime":783.63,"body":"Bobby here. Because if we leave"},{"speaker":"Diana Lee","startTime":780.66,"endTime":783.63,"body":"him there, he's gonna end up"},{"speaker":"Diana Lee","startTime":783.63,"endTime":787.5,"body":"dying. So everybody leaves to go"},{"speaker":"Diana Lee","startTime":783.63,"endTime":787.5,"body":"grab Bobby bring him back to the"},{"speaker":"Diana Lee","startTime":787.5,"endTime":790.44,"body":"dealership, and we put him in"},{"speaker":"Diana Lee","startTime":787.5,"endTime":790.44,"body":"the back of the room, his face"},{"speaker":"Diana Lee","startTime":790.44,"endTime":793.53,"body":"is all caught up, right? And"},{"speaker":"Diana Lee","startTime":790.44,"endTime":793.53,"body":"we're like, you're gonna sit"},{"speaker":"Diana Lee","startTime":793.53,"endTime":796.74,"body":"there, Bobby, you're not going"},{"speaker":"Diana Lee","startTime":793.53,"endTime":796.74,"body":"home. We're gonna watch you 24/7"},{"speaker":"Diana Lee","startTime":796.74,"endTime":799.95,"body":"So you can't do any more drugs."},{"speaker":"Diana Lee","startTime":796.74,"endTime":799.95,"body":"But that's what I mean. It was a"},{"speaker":"Diana Lee","startTime":799.95,"endTime":803.76,"body":"family. It was like, we want to"},{"speaker":"Diana Lee","startTime":799.95,"endTime":803.76,"body":"make sure Bobby doesn't hurt"},{"speaker":"Diana Lee","startTime":803.76,"endTime":808.11,"body":"himself. And this is why I love"},{"speaker":"Diana Lee","startTime":803.76,"endTime":808.11,"body":"dealerships is why I love the"},{"speaker":"Diana Lee","startTime":808.11,"endTime":812.16,"body":"dealer community. And fuck"},{"speaker":"Diana Lee","startTime":808.11,"endTime":812.16,"body":"Carvana really, because"},{"speaker":"Diana Lee","startTime":815.85,"endTime":821.31,"body":"community must always continue."},{"speaker":"Diana Lee","startTime":815.85,"endTime":821.31,"body":"It is family. There's"},{"speaker":"Paul J Daly","startTime":821.31,"endTime":823.74,"body":"like, you know, so"},{"speaker":"Paul J Daly","startTime":821.31,"endTime":823.74,"body":"we're talking about the the"},{"speaker":"Paul J Daly","startTime":823.74,"endTime":827.07,"body":"dealership and just kind of, I"},{"speaker":"Paul J Daly","startTime":823.74,"endTime":827.07,"body":"think, what was even generally"},{"speaker":"Paul J Daly","startTime":827.07,"endTime":830.85,"body":"more cultural back in the 80s."},{"speaker":"Paul J Daly","startTime":827.07,"endTime":830.85,"body":"And now here we are, you know,"},{"speaker":"Paul J Daly","startTime":830.85,"endTime":834.84,"body":"3040 years later, we're to say"},{"speaker":"Paul J Daly","startTime":830.85,"endTime":834.84,"body":"it that way, but here we are 34"},{"speaker":"Paul J Daly","startTime":834.87,"endTime":839.73,"body":"years later. And, and we've been"},{"speaker":"Paul J Daly","startTime":834.87,"endTime":839.73,"body":"able to I think, as an industry"},{"speaker":"Paul J Daly","startTime":840.24,"endTime":844.35,"body":"take a lot of steps forward in"},{"speaker":"Paul J Daly","startTime":840.24,"endTime":844.35,"body":"the instead of just like keeping"},{"speaker":"Paul J Daly","startTime":844.35,"endTime":848.91,"body":"people employed or keeping them,"},{"speaker":"Paul J Daly","startTime":844.35,"endTime":848.91,"body":"you know, like, out of drugs or"},{"speaker":"Paul J Daly","startTime":848.91,"endTime":853.11,"body":"off the streets. Like now we're"},{"speaker":"Paul J Daly","startTime":848.91,"endTime":853.11,"body":"seeing a very intentional push"},{"speaker":"Paul J Daly","startTime":853.11,"endTime":856.65,"body":"to enhance people's lives to"},{"speaker":"Paul J Daly","startTime":853.11,"endTime":856.65,"body":"help them be a better version of"},{"speaker":"Paul J Daly","startTime":856.65,"endTime":859.98,"body":"themselves to kind of like think"},{"speaker":"Paul J Daly","startTime":856.65,"endTime":859.98,"body":"outside the dealership with this"},{"speaker":"Paul J Daly","startTime":859.98,"endTime":864.0,"body":"family mentality and say how can"},{"speaker":"Paul J Daly","startTime":859.98,"endTime":864.0,"body":"I contribute to the families of"},{"speaker":"Paul J Daly","startTime":864.0,"endTime":867.75,"body":"those who work inside the"},{"speaker":"Paul J Daly","startTime":864.0,"endTime":867.75,"body":"dealership? So it's almost like"},{"speaker":"Paul J Daly","startTime":867.75,"endTime":870.0,"body":"there's a mentality, that"},{"speaker":"Paul J Daly","startTime":867.75,"endTime":870.0,"body":"mentality that you're saying"},{"speaker":"Paul J Daly","startTime":870.0,"endTime":873.75,"body":"have a family exist very"},{"speaker":"Paul J Daly","startTime":870.0,"endTime":873.75,"body":"strongly. And it feels like"},{"speaker":"Paul J Daly","startTime":873.75,"endTime":876.96,"body":"we're in a season where the"},{"speaker":"Paul J Daly","startTime":873.75,"endTime":876.96,"body":"industry is able to reach"},{"speaker":"Paul J Daly","startTime":876.96,"endTime":880.53,"body":"further outside the store, if"},{"speaker":"Paul J Daly","startTime":876.96,"endTime":880.53,"body":"that makes sense. And to like"},{"speaker":"Paul J Daly","startTime":880.53,"endTime":884.28,"body":"the next generations invest? Are"},{"speaker":"Paul J Daly","startTime":880.53,"endTime":884.28,"body":"you seeing and feeling that as"},{"speaker":"Paul J Daly","startTime":884.28,"endTime":884.61,"body":"well?"},{"speaker":"Diana Lee","startTime":885.03,"endTime":891.39,"body":"I absolutely do. And"},{"speaker":"Diana Lee","startTime":885.03,"endTime":891.39,"body":"I talked to VP of Sales one day,"},{"speaker":"Diana Lee","startTime":891.75,"endTime":895.86,"body":"and he's like, Diana, if I don't"},{"speaker":"Diana Lee","startTime":891.75,"endTime":895.86,"body":"hire the immigrants, I don't"},{"speaker":"Diana Lee","startTime":895.86,"endTime":899.55,"body":"have a staff right now. Because"},{"speaker":"Diana Lee","startTime":895.86,"endTime":899.55,"body":"a lot of the Gen Zers they don't"},{"speaker":"Diana Lee","startTime":899.55,"endTime":903.09,"body":"want to actually work at a"},{"speaker":"Diana Lee","startTime":899.55,"endTime":903.09,"body":"dealership, right? They're very"},{"speaker":"Diana Lee","startTime":903.09,"endTime":905.85,"body":"careful about the places they"},{"speaker":"Diana Lee","startTime":903.09,"endTime":905.85,"body":"work and where they want to be"},{"speaker":"Diana Lee","startTime":905.85,"endTime":910.23,"body":"seen. And even in Korea, it's"},{"speaker":"Diana Lee","startTime":905.85,"endTime":910.23,"body":"like so crazy. These Gen Zers in"},{"speaker":"Diana Lee","startTime":910.23,"endTime":915.33,"body":"Korea have a mommy card, because"},{"speaker":"Diana Lee","startTime":910.23,"endTime":915.33,"body":"they refuse to actually find a"},{"speaker":"Diana Lee","startTime":915.33,"endTime":920.61,"body":"job that they actually be that"},{"speaker":"Diana Lee","startTime":915.33,"endTime":920.61,"body":"like below them that they feel"},{"speaker":"Diana Lee","startTime":920.61,"endTime":923.46,"body":"like they shouldn't have. So"},{"speaker":"Diana Lee","startTime":920.61,"endTime":923.46,"body":"they have a mommy card that they"},{"speaker":"Diana Lee","startTime":923.46,"endTime":927.12,"body":"charge on their card to live for"},{"speaker":"Diana Lee","startTime":923.46,"endTime":927.12,"body":"living expenses."},{"speaker":"Paul J Daly","startTime":927.6,"endTime":929.85,"body":"Is that like the"},{"speaker":"Paul J Daly","startTime":927.6,"endTime":929.85,"body":"slang name for it a mommy card,"},{"speaker":"Diana Lee","startTime":929.88,"endTime":933.09,"body":"mommy car, and Korean"},{"speaker":"Diana Lee","startTime":929.88,"endTime":933.09,"body":"it's a mommy card, right? So"},{"speaker":"Diana Lee","startTime":933.09,"endTime":936.06,"body":"it's, they have a mommy card,"},{"speaker":"Diana Lee","startTime":933.09,"endTime":936.06,"body":"they rather be on their mommy"},{"speaker":"Diana Lee","startTime":936.06,"endTime":940.17,"body":"card versus actually taking a"},{"speaker":"Diana Lee","startTime":936.06,"endTime":940.17,"body":"job that's going to be below"},{"speaker":"Diana Lee","startTime":940.17,"endTime":944.7,"body":"them that they actually would"},{"speaker":"Diana Lee","startTime":940.17,"endTime":944.7,"body":"have to tell on Instagram or in"},{"speaker":"Diana Lee","startTime":944.7,"endTime":945.6,"body":"social media."},{"speaker":"Paul J Daly","startTime":945.96,"endTime":948.87,"body":"So yeah, feelings"},{"speaker":"Paul J Daly","startTime":945.96,"endTime":948.87,"body":"about this topic. like"},{"speaker":"Diana Lee","startTime":948.9,"endTime":952.05,"body":"listen, like"},{"speaker":"Diana Lee","startTime":948.9,"endTime":952.05,"body":"everybody else, we all have to"},{"speaker":"Diana Lee","startTime":952.05,"endTime":955.41,"body":"make a living. And why do we"},{"speaker":"Diana Lee","startTime":952.05,"endTime":955.41,"body":"have to be ashamed of what we do"},{"speaker":"Diana Lee","startTime":955.41,"endTime":959.43,"body":"for a living as long as it's"},{"speaker":"Diana Lee","startTime":955.41,"endTime":959.43,"body":"legal? To me, it's bullshit. And"},{"speaker":"Diana Lee","startTime":959.46,"endTime":963.21,"body":"overall, it builds so much"},{"speaker":"Diana Lee","startTime":959.46,"endTime":963.21,"body":"character of who we are and what"},{"speaker":"Diana Lee","startTime":963.21,"endTime":967.08,"body":"we will be one day. But people"},{"speaker":"Diana Lee","startTime":963.21,"endTime":967.08,"body":"don't want to do that stuff"},{"speaker":"Diana Lee","startTime":967.08,"endTime":971.94,"body":"anymore. A lot of Gen Z's want"},{"speaker":"Diana Lee","startTime":967.08,"endTime":971.94,"body":"softer, you know, white collar"},{"speaker":"Diana Lee","startTime":971.97,"endTime":976.23,"body":"type of jobs. And overall, they"},{"speaker":"Diana Lee","startTime":971.97,"endTime":976.23,"body":"won't take these jobs. So the"},{"speaker":"Diana Lee","startTime":976.23,"endTime":979.35,"body":"dealer was saying like, if I"},{"speaker":"Diana Lee","startTime":976.23,"endTime":979.35,"body":"don't hire immigrants, I don't"},{"speaker":"Diana Lee","startTime":979.35,"endTime":980.22,"body":"have any staff."},{"speaker":"Paul J Daly","startTime":980.34,"endTime":983.7,"body":"And what market was"},{"speaker":"Paul J Daly","startTime":980.34,"endTime":983.7,"body":"that? This curiosity, New York"},{"speaker":"Paul J Daly","startTime":984.0,"endTime":984.39,"body":"Metro"},{"speaker":"Diana Lee","startTime":984.39,"endTime":989.16,"body":"market, so it was New"},{"speaker":"Diana Lee","startTime":984.39,"endTime":989.16,"body":"York Metro, or BMW, so I'm not"},{"speaker":"Diana Lee","startTime":989.16,"endTime":994.92,"body":"like talking about like, General"},{"speaker":"Diana Lee","startTime":989.16,"endTime":994.92,"body":"Motors, talking about BMW, and"},{"speaker":"Diana Lee","startTime":994.92,"endTime":998.79,"body":"he had four stores and he said,"},{"speaker":"Diana Lee","startTime":994.92,"endTime":998.79,"body":"all four stores, all immigrants"},{"speaker":"Diana Lee","startTime":998.79,"endTime":999.6,"body":"that worked for me."},{"speaker":"Unknown","startTime":1000.29,"endTime":1002.06,"body":"Wow. Yeah. You know, I"},{"speaker":"Diana Lee","startTime":1002.06,"endTime":1003.83,"body":"think well, though,"},{"speaker":"Diana Lee","startTime":1002.06,"endTime":1003.83,"body":"yeah, it is cool."},{"speaker":"Paul J Daly","startTime":1004.31,"endTime":1006.35,"body":"I love it. And"},{"speaker":"Paul J Daly","startTime":1004.31,"endTime":1006.35,"body":"we're gonna see see a change"},{"speaker":"Paul J Daly","startTime":1006.38,"endTime":1011.66,"body":"there. My My oldest is 17. And"},{"speaker":"Paul J Daly","startTime":1006.38,"endTime":1011.66,"body":"so he's kind of like toward the"},{"speaker":"Paul J Daly","startTime":1011.66,"endTime":1017.48,"body":"tail end of Gen Z, where's Gen"},{"speaker":"Paul J Daly","startTime":1011.66,"endTime":1017.48,"body":"Z? And so you might know. He's"},{"speaker":"Paul J Daly","startTime":1017.48,"endTime":1020.27,"body":"in it. I know that much. Mike."},{"speaker":"Paul J Daly","startTime":1017.48,"endTime":1020.27,"body":"Enzi too,"},{"speaker":"Diana Lee","startTime":1020.93,"endTime":1021.68,"body":"okay. Yeah, I"},{"speaker":"Paul J Daly","startTime":1021.68,"endTime":1024.56,"body":"think Gen Z can be"},{"speaker":"Paul J Daly","startTime":1021.68,"endTime":1024.56,"body":"as old as like, 25. Yeah. Right."},{"speaker":"Paul J Daly","startTime":1024.65,"endTime":1031.7,"body":"Like, so. Yeah. Mike was like,"},{"speaker":"Paul J Daly","startTime":1024.65,"endTime":1031.7,"body":"Oh, I'm Gen Z. No. No, Gen Z or"},{"speaker":"Paul J Daly","startTime":1031.7,"endTime":1036.86,"body":"00? No, but, but I like that's"},{"speaker":"Paul J Daly","startTime":1031.7,"endTime":1036.86,"body":"the experience that you're"},{"speaker":"Paul J Daly","startTime":1036.86,"endTime":1039.35,"body":"talking about. I was just"},{"speaker":"Paul J Daly","startTime":1036.86,"endTime":1039.35,"body":"talking about like, last week or"},{"speaker":"Paul J Daly","startTime":1039.35,"endTime":1043.22,"body":"two weeks ago, I saw an article"},{"speaker":"Paul J Daly","startTime":1039.35,"endTime":1043.22,"body":"was talking about Gen Z starting"},{"speaker":"Paul J Daly","startTime":1043.22,"endTime":1047.33,"body":"to think more about the trades."},{"speaker":"Paul J Daly","startTime":1043.22,"endTime":1047.33,"body":"Like maybe automotive like if"},{"speaker":"Paul J Daly","startTime":1047.33,"endTime":1050.69,"body":"it's not technician, right. It's"},{"speaker":"Paul J Daly","startTime":1047.33,"endTime":1050.69,"body":"not a trade. Right. When you"},{"speaker":"Paul J Daly","startTime":1050.69,"endTime":1054.98,"body":"think about car sales. Yeah,"},{"speaker":"Paul J Daly","startTime":1050.69,"endTime":1054.98,"body":"give f\u0026i One of our things as"},{"speaker":"Paul J Daly","startTime":1054.98,"endTime":1058.07,"body":"automotive stay the union this"},{"speaker":"Paul J Daly","startTime":1054.98,"endTime":1058.07,"body":"more than cars Docu series we've"},{"speaker":"Paul J Daly","startTime":1058.07,"endTime":1061.28,"body":"been producing. And you know,"},{"speaker":"Paul J Daly","startTime":1058.07,"endTime":1061.28,"body":"Kyle put words to this when I"},{"speaker":"Paul J Daly","startTime":1061.28,"endTime":1064.1,"body":"first met him, you know, what,"},{"speaker":"Paul J Daly","startTime":1061.28,"endTime":1064.1,"body":"like, three, four years ago, he"},{"speaker":"Paul J Daly","startTime":1064.1,"endTime":1067.76,"body":"said, I want to make this"},{"speaker":"Paul J Daly","startTime":1064.1,"endTime":1067.76,"body":"industry so great to be in that"},{"speaker":"Paul J Daly","startTime":1067.91,"endTime":1070.64,"body":"you literally are going to need"},{"speaker":"Paul J Daly","startTime":1067.91,"endTime":1070.64,"body":"a referral to get a job in"},{"speaker":"Paul J Daly","startTime":1070.64,"endTime":1073.76,"body":"automotive. Yeah. Do you know"},{"speaker":"Paul J Daly","startTime":1070.64,"endTime":1073.76,"body":"someone who can get me into the"},{"speaker":"Paul J Daly","startTime":1073.76,"endTime":1078.11,"body":"industry? I love. And I see,"},{"speaker":"Michael Cirillo","startTime":1078.14,"endTime":1080.36,"body":"you know what"},{"speaker":"Michael Cirillo","startTime":1078.14,"endTime":1080.36,"body":"we see how proud Kyle is of that"},{"speaker":"Michael Cirillo","startTime":1080.36,"endTime":1082.28,"body":"flatline. He is glimmer. And"},{"speaker":"Kyle Mountsier","startTime":1082.31,"endTime":1084.59,"body":"I still like"},{"speaker":"Kyle Mountsier","startTime":1082.31,"endTime":1084.59,"body":"sometimes I forget about him,"},{"speaker":"Kyle Mountsier","startTime":1084.59,"endTime":1087.56,"body":"Paul or someone else, or remind"},{"speaker":"Kyle Mountsier","startTime":1084.59,"endTime":1087.56,"body":"me about like that moment when I"},{"speaker":"Kyle Mountsier","startTime":1087.56,"endTime":1090.98,"body":"stated that in front of people"},{"speaker":"Kyle Mountsier","startTime":1087.56,"endTime":1090.98,"body":"for the first time. And it's"},{"speaker":"Kyle Mountsier","startTime":1090.98,"endTime":1095.15,"body":"like, I mean, that's what you're"},{"speaker":"Kyle Mountsier","startTime":1090.98,"endTime":1095.15,"body":"talking about. It's like, why"},{"speaker":"Kyle Mountsier","startTime":1095.15,"endTime":1099.41,"body":"wouldn't this industry be so"},{"speaker":"Kyle Mountsier","startTime":1095.15,"endTime":1099.41,"body":"proud enough to tell that story,"},{"speaker":"Kyle Mountsier","startTime":1099.74,"endTime":1104.66,"body":"such that all of cultures like I"},{"speaker":"Kyle Mountsier","startTime":1099.74,"endTime":1104.66,"body":"have to work in that industry,"},{"speaker":"Kyle Mountsier","startTime":1104.66,"endTime":1107.54,"body":"there's like, how do you get a"},{"speaker":"Kyle Mountsier","startTime":1104.66,"endTime":1107.54,"body":"job in that industry? That"},{"speaker":"Kyle Mountsier","startTime":1107.54,"endTime":1110.57,"body":"sounds amazing, right? And I"},{"speaker":"Kyle Mountsier","startTime":1107.54,"endTime":1110.57,"body":"think it's kind of on our"},{"speaker":"Kyle Mountsier","startTime":1110.57,"endTime":1113.63,"body":"shoulders to do that, because we"},{"speaker":"Kyle Mountsier","startTime":1110.57,"endTime":1113.63,"body":"know it exists. It's just we"},{"speaker":"Kyle Mountsier","startTime":1113.63,"endTime":1116.87,"body":"haven't told the story of it"},{"speaker":"Kyle Mountsier","startTime":1113.63,"endTime":1116.87,"body":"existing. You know?"},{"speaker":"Diana Lee","startTime":1117.08,"endTime":1120.77,"body":"Yeah. What's more"},{"speaker":"Diana Lee","startTime":1117.08,"endTime":1120.77,"body":"American than the auto industry?"},{"speaker":"Diana Lee","startTime":1120.8,"endTime":1121.37,"body":"Absolutely."},{"speaker":"Paul J Daly","startTime":1121.37,"endTime":1122.21,"body":"That's what we're"},{"speaker":"Paul J Daly","startTime":1121.37,"endTime":1122.21,"body":"saying."},{"speaker":"Diana Lee","startTime":1123.26,"endTime":1126.92,"body":"It's exactly what an"},{"speaker":"Diana Lee","startTime":1123.26,"endTime":1126.92,"body":"American is, is the auto"},{"speaker":"Diana Lee","startTime":1126.92,"endTime":1130.97,"body":"industry. And the stories are"},{"speaker":"Diana Lee","startTime":1126.92,"endTime":1130.97,"body":"crazy at the dealer level. I"},{"speaker":"Diana Lee","startTime":1130.97,"endTime":1134.84,"body":"love it. It's so damn"},{"speaker":"Diana Lee","startTime":1130.97,"endTime":1134.84,"body":"entertaining. Like just possible"},{"speaker":"Diana Lee","startTime":1134.84,"endTime":1138.8,"body":"dealers and just talk to the"},{"speaker":"Diana Lee","startTime":1134.84,"endTime":1138.8,"body":"salespeople, they will entertain"},{"speaker":"Diana Lee","startTime":1138.8,"endTime":1140.36,"body":"you to death. And"},{"speaker":"Paul J Daly","startTime":1140.36,"endTime":1141.98,"body":"there's no like"},{"speaker":"Paul J Daly","startTime":1140.36,"endTime":1141.98,"body":"we've heard it said that there's"},{"speaker":"Paul J Daly","startTime":1141.98,"endTime":1145.64,"body":"no ceiling in the industry, but"},{"speaker":"Paul J Daly","startTime":1141.98,"endTime":1145.64,"body":"there's also no floor. So you"},{"speaker":"Paul J Daly","startTime":1145.64,"endTime":1149.78,"body":"can come in at any point. And if"},{"speaker":"Paul J Daly","startTime":1145.64,"endTime":1149.78,"body":"you do if you work hard if you"},{"speaker":"Paul J Daly","startTime":1149.78,"endTime":1153.02,"body":"pay attention, if you learn the"},{"speaker":"Paul J Daly","startTime":1149.78,"endTime":1153.02,"body":"business. You can you can be the"},{"speaker":"Paul J Daly","startTime":1153.02,"endTime":1155.96,"body":"general manager like you can get"},{"speaker":"Paul J Daly","startTime":1153.02,"endTime":1155.96,"body":"there without any college."},{"speaker":"Paul J Daly","startTime":1156.05,"endTime":1159.38,"body":"Right? We're just and the story"},{"speaker":"Paul J Daly","startTime":1156.05,"endTime":1159.38,"body":"after story after story after"},{"speaker":"Paul J Daly","startTime":1159.38,"endTime":1162.2,"body":"story. We see people who are"},{"speaker":"Paul J Daly","startTime":1159.38,"endTime":1162.2,"body":"like, Oh, Kyle, and I were the"},{"speaker":"Paul J Daly","startTime":1162.2,"endTime":1164.48,"body":"general manager yesterday, one"},{"speaker":"Paul J Daly","startTime":1162.2,"endTime":1164.48,"body":"of the most successful Toyota"},{"speaker":"Paul J Daly","startTime":1164.48,"endTime":1167.48,"body":"stores in the country and"},{"speaker":"Paul J Daly","startTime":1164.48,"endTime":1167.48,"body":"started as a detailer."},{"speaker":"Diana Lee","startTime":1168.29,"endTime":1171.89,"body":"Exactly. I was at"},{"speaker":"Diana Lee","startTime":1168.29,"endTime":1171.89,"body":"Sonic and people told me at the"},{"speaker":"Diana Lee","startTime":1171.89,"endTime":1173.72,"body":"executive level, right through"},{"speaker":"Paul J Daly","startTime":1173.72,"endTime":1178.7,"body":"executives using a"},{"speaker":"Paul J Daly","startTime":1173.72,"endTime":1178.7,"body":"publicly traded company. Yes."},{"speaker":"Paul J Daly","startTime":1178.82,"endTime":1181.46,"body":"Name another industry, right"},{"speaker":"Paul J Daly","startTime":1178.82,"endTime":1181.46,"body":"that you can do that."},{"speaker":"Diana Lee","startTime":1181.7,"endTime":1183.98,"body":"Exactly. And they"},{"speaker":"Diana Lee","startTime":1181.7,"endTime":1183.98,"body":"started you know, they'd been"},{"speaker":"Diana Lee","startTime":1183.98,"endTime":1186.92,"body":"there for 20 years, but they"},{"speaker":"Diana Lee","startTime":1183.98,"endTime":1186.92,"body":"moved up the ladder and now"},{"speaker":"Diana Lee","startTime":1186.92,"endTime":1188.84,"body":"they're you know, EVP."},{"speaker":"Kyle Mountsier","startTime":1190.85,"endTime":1194.0,"body":"No, I do want to"},{"speaker":"Kyle Mountsier","startTime":1190.85,"endTime":1194.0,"body":"ask because like you, you, you"},{"speaker":"Kyle Mountsier","startTime":1194.0,"endTime":1199.01,"body":"have such a clear passion for"},{"speaker":"Kyle Mountsier","startTime":1194.0,"endTime":1199.01,"body":"the industry for the dealers and"},{"speaker":"Kyle Mountsier","startTime":1199.22,"endTime":1203.09,"body":"you now Oh, exude that through a"},{"speaker":"Kyle Mountsier","startTime":1199.22,"endTime":1203.09,"body":"different lens that isn't being"},{"speaker":"Kyle Mountsier","startTime":1203.09,"endTime":1207.05,"body":"an finance manager or, or a GSM"},{"speaker":"Kyle Mountsier","startTime":1203.09,"endTime":1207.05,"body":"or something like that, like,"},{"speaker":"Kyle Mountsier","startTime":1207.05,"endTime":1210.11,"body":"how do you take that passion and"},{"speaker":"Kyle Mountsier","startTime":1207.05,"endTime":1210.11,"body":"translate that into the lens"},{"speaker":"Kyle Mountsier","startTime":1210.11,"endTime":1215.03,"body":"that you now have, as a business"},{"speaker":"Kyle Mountsier","startTime":1210.11,"endTime":1215.03,"body":"owner operator at the agency and"},{"speaker":"Kyle Mountsier","startTime":1215.03,"endTime":1217.76,"body":"technology level, like where did"},{"speaker":"Kyle Mountsier","startTime":1215.03,"endTime":1217.76,"body":"what's the translation layer"},{"speaker":"Kyle Mountsier","startTime":1217.76,"endTime":1221.0,"body":"that allows you to keep that"},{"speaker":"Kyle Mountsier","startTime":1217.76,"endTime":1221.0,"body":"fire in that business?"},{"speaker":"Diana Lee","startTime":1221.36,"endTime":1224.93,"body":"I think that it's"},{"speaker":"Diana Lee","startTime":1221.36,"endTime":1224.93,"body":"super crystal clear to me in"},{"speaker":"Diana Lee","startTime":1224.93,"endTime":1230.42,"body":"terms of what I want to do if I"},{"speaker":"Diana Lee","startTime":1224.93,"endTime":1230.42,"body":"remain an auto. And our mission"},{"speaker":"Diana Lee","startTime":1230.48,"endTime":1236.33,"body":"is to innovate, like"},{"speaker":"Diana Lee","startTime":1230.48,"endTime":1236.33,"body":"revolutionize. And so with all"},{"speaker":"Diana Lee","startTime":1236.33,"endTime":1239.99,"body":"of this AI technology, I have an"},{"speaker":"Diana Lee","startTime":1236.33,"endTime":1239.99,"body":"AI team. And literally, they're"},{"speaker":"Diana Lee","startTime":1239.99,"endTime":1244.1,"body":"the one of the best out there"},{"speaker":"Diana Lee","startTime":1239.99,"endTime":1244.1,"body":"and they're building, LLM models"},{"speaker":"Diana Lee","startTime":1244.13,"endTime":1250.31,"body":"chatbots for the future. So to"},{"speaker":"Diana Lee","startTime":1244.13,"endTime":1250.31,"body":"realize that, like chat, GPT,"},{"speaker":"Diana Lee","startTime":1250.37,"endTime":1253.43,"body":"and Gemini, and all of the chat"},{"speaker":"Diana Lee","startTime":1250.37,"endTime":1253.43,"body":"bots, there's five of them right"},{"speaker":"Diana Lee","startTime":1253.43,"endTime":1258.62,"body":"now. They're all pulling open"},{"speaker":"Diana Lee","startTime":1253.43,"endTime":1258.62,"body":"source data of you right now."},{"speaker":"Diana Lee","startTime":1258.65,"endTime":1262.34,"body":"But being able to also do it at"},{"speaker":"Diana Lee","startTime":1258.65,"endTime":1262.34,"body":"the dealer level, and to be able"},{"speaker":"Diana Lee","startTime":1262.34,"endTime":1266.78,"body":"to be able to do it for the"},{"speaker":"Diana Lee","startTime":1262.34,"endTime":1266.78,"body":"regulated industry and innovate"},{"speaker":"Diana Lee","startTime":1266.78,"endTime":1270.56,"body":"in a way where each individual"},{"speaker":"Diana Lee","startTime":1266.78,"endTime":1270.56,"body":"dealer can actually be their own"},{"speaker":"Diana Lee","startTime":1270.56,"endTime":1275.3,"body":"future. Chatbot is what"},{"speaker":"Diana Lee","startTime":1270.56,"endTime":1275.3,"body":"motivates me to continue doing"},{"speaker":"Diana Lee","startTime":1275.3,"endTime":1278.57,"body":"what I want to do best, which is"},{"speaker":"Diana Lee","startTime":1275.3,"endTime":1278.57,"body":"like, I love the industry. I"},{"speaker":"Diana Lee","startTime":1278.57,"endTime":1283.07,"body":"love the people. I am one of"},{"speaker":"Diana Lee","startTime":1278.57,"endTime":1283.07,"body":"these people that's fight direct"},{"speaker":"Diana Lee","startTime":1283.07,"endTime":1286.4,"body":"to consumer brands, because in"},{"speaker":"Diana Lee","startTime":1283.07,"endTime":1286.4,"body":"my mind, I'm like thinking we"},{"speaker":"Diana Lee","startTime":1286.43,"endTime":1290.51,"body":"only talk about the bad stuff of"},{"speaker":"Diana Lee","startTime":1286.43,"endTime":1290.51,"body":"what happens at dealers, right?"},{"speaker":"Diana Lee","startTime":1290.51,"endTime":1293.66,"body":"We always say, Well, it's the"},{"speaker":"Diana Lee","startTime":1290.51,"endTime":1293.66,"body":"dealers fault. Well, you know,"},{"speaker":"Diana Lee","startTime":1293.66,"endTime":1296.6,"body":"my dealers gave to their"},{"speaker":"Diana Lee","startTime":1293.66,"endTime":1296.6,"body":"communities. Do you know how"},{"speaker":"Diana Lee","startTime":1296.6,"endTime":1301.4,"body":"many dealers funded projects"},{"speaker":"Diana Lee","startTime":1296.6,"endTime":1301.4,"body":"during COVID? Jimmy dealers fund"},{"speaker":"Diana Lee","startTime":1301.4,"endTime":1304.37,"body":"the latest, you know, Little"},{"speaker":"Diana Lee","startTime":1301.4,"endTime":1304.37,"body":"League and the homeless center"},{"speaker":"Diana Lee","startTime":1304.37,"endTime":1306.98,"body":"down the street. We never talked"},{"speaker":"Diana Lee","startTime":1304.37,"endTime":1306.98,"body":"about any of that. We just"},{"speaker":"Diana Lee","startTime":1306.98,"endTime":1309.89,"body":"talked about dealer, bad dealer"},{"speaker":"Diana Lee","startTime":1306.98,"endTime":1309.89,"body":"bad deal, you know,"},{"speaker":"Paul J Daly","startTime":1310.34,"endTime":1313.25,"body":"you know, I wish I"},{"speaker":"Paul J Daly","startTime":1310.34,"endTime":1313.25,"body":"had like a soundtrack to play"},{"speaker":"Paul J Daly","startTime":1313.25,"endTime":1316.49,"body":"behind that. And you're saying"},{"speaker":"Paul J Daly","startTime":1313.25,"endTime":1316.49,"body":"that? I heard I heard it in my"},{"speaker":"Paul J Daly","startTime":1316.49,"endTime":1319.1,"body":"head. You probably you probably"},{"speaker":"Paul J Daly","startTime":1316.49,"endTime":1319.1,"body":"I'm gonna send you I'm gonna"},{"speaker":"Paul J Daly","startTime":1319.1,"endTime":1322.67,"body":"send you a couple of links after"},{"speaker":"Paul J Daly","startTime":1319.1,"endTime":1322.67,"body":"this podcast to this Docu"},{"speaker":"Paul J Daly","startTime":1322.67,"endTime":1326.21,"body":"series. We've been filming"},{"speaker":"Paul J Daly","startTime":1322.67,"endTime":1326.21,"body":"called more than cars. Yeah."},{"speaker":"Paul J Daly","startTime":1326.21,"endTime":1329.24,"body":"And, and the point of econ, I"},{"speaker":"Paul J Daly","startTime":1326.21,"endTime":1329.24,"body":"have gone around the country"},{"speaker":"Paul J Daly","startTime":1329.87,"endTime":1332.24,"body":"telling the good stories from"},{"speaker":"Paul J Daly","startTime":1329.87,"endTime":1332.24,"body":"car dealerships for this very"},{"speaker":"Paul J Daly","startTime":1332.24,"endTime":1334.91,"body":"reason. It's literally like"},{"speaker":"Paul J Daly","startTime":1332.24,"endTime":1334.91,"body":"working on the brand of auto"},{"speaker":"Paul J Daly","startTime":1334.91,"endTime":1335.51,"body":"dealers."},{"speaker":"Diana Lee","startTime":1335.87,"endTime":1340.73,"body":"Yeah, absolutely."},{"speaker":"Diana Lee","startTime":1335.87,"endTime":1340.73,"body":"Because we do such a bad job to"},{"speaker":"Diana Lee","startTime":1340.73,"endTime":1343.76,"body":"stay away from the public,"},{"speaker":"Diana Lee","startTime":1340.73,"endTime":1343.76,"body":"because we're so afraid that"},{"speaker":"Diana Lee","startTime":1343.76,"endTime":1347.48,"body":"we're gonna get bashed about so"},{"speaker":"Diana Lee","startTime":1343.76,"endTime":1347.48,"body":"many things. Because, you know,"},{"speaker":"Diana Lee","startTime":1347.72,"endTime":1352.82,"body":"like, when room took up that ad,"},{"speaker":"Diana Lee","startTime":1347.72,"endTime":1352.82,"body":"I was furious. You know, that ad"},{"speaker":"Diana Lee","startTime":1352.82,"endTime":1353.27,"body":"I'm talking"},{"speaker":"Paul J Daly","startTime":1353.27,"endTime":1355.58,"body":"about right. You"},{"speaker":"Paul J Daly","startTime":1353.27,"endTime":1355.58,"body":"know, I actually made a response"},{"speaker":"Paul J Daly","startTime":1355.58,"endTime":1357.5,"body":"commercial to you or Yes, yeah."},{"speaker":"Kyle Mountsier","startTime":1357.92,"endTime":1361.43,"body":"We'll send you"},{"speaker":"Kyle Mountsier","startTime":1357.92,"endTime":1361.43,"body":"that too. It's a whole bunch of"},{"speaker":"Kyle Mountsier","startTime":1361.43,"endTime":1363.41,"body":"things from us. Yeah. When"},{"speaker":"Diana Lee","startTime":1363.41,"endTime":1365.72,"body":"they went under, I"},{"speaker":"Diana Lee","startTime":1363.41,"endTime":1365.72,"body":"was like, Yeah, okay. That's"},{"speaker":"Diana Lee","startTime":1365.72,"endTime":1367.25,"body":"what happens. Right? You know,"},{"speaker":"Paul J Daly","startTime":1367.28,"endTime":1368.69,"body":"it's funny, you"},{"speaker":"Paul J Daly","startTime":1367.28,"endTime":1368.69,"body":"know, what happened when they"},{"speaker":"Paul J Daly","startTime":1368.69,"endTime":1372.17,"body":"went under? We, we post, like,"},{"speaker":"Paul J Daly","startTime":1368.69,"endTime":1372.17,"body":"we have a daily email on a"},{"speaker":"Paul J Daly","startTime":1372.17,"endTime":1376.13,"body":"podcast. And we went and pulled"},{"speaker":"Paul J Daly","startTime":1372.17,"endTime":1376.13,"body":"all the verb employees and"},{"speaker":"Paul J Daly","startTime":1376.13,"endTime":1379.94,"body":"scraped LinkedIn, and made a"},{"speaker":"Paul J Daly","startTime":1376.13,"endTime":1379.94,"body":"list of physicians. And then we"},{"speaker":"Paul J Daly","startTime":1379.94,"endTime":1383.39,"body":"put we posted it saying, like,"},{"speaker":"Paul J Daly","startTime":1379.94,"endTime":1383.39,"body":"hey, we would love to welcome"},{"speaker":"Paul J Daly","startTime":1383.39,"endTime":1387.68,"body":"you into like, the dealership,"},{"speaker":"Paul J Daly","startTime":1383.39,"endTime":1387.68,"body":"model. And a bunch of those"},{"speaker":"Paul J Daly","startTime":1387.68,"endTime":1390.47,"body":"people now found positions in"},{"speaker":"Paul J Daly","startTime":1387.68,"endTime":1390.47,"body":"dealerships that have kind of"},{"speaker":"Paul J Daly","startTime":1390.47,"endTime":1393.83,"body":"like, embrace them. It's a"},{"speaker":"Paul J Daly","startTime":1390.47,"endTime":1393.83,"body":"really cool story. Amazing."},{"speaker":"Paul J Daly","startTime":1394.13,"endTime":1396.89,"body":"Yeah. And so like, when when"},{"speaker":"Paul J Daly","startTime":1394.13,"endTime":1396.89,"body":"broom left there was like, hey,"},{"speaker":"Paul J Daly","startTime":1396.89,"endTime":1400.76,"body":"like, competition makes us all"},{"speaker":"Paul J Daly","startTime":1396.89,"endTime":1400.76,"body":"better. Carvana broom broom,"},{"speaker":"Paul J Daly","startTime":1400.85,"endTime":1403.16,"body":"they really highlighted some"},{"speaker":"Paul J Daly","startTime":1400.85,"endTime":1403.16,"body":"things that the consumers want"},{"speaker":"Paul J Daly","startTime":1403.16,"endTime":1405.8,"body":"and help us pivot, right to"},{"speaker":"Paul J Daly","startTime":1403.16,"endTime":1405.8,"body":"deliver why we definitely"},{"speaker":"Paul J Daly","startTime":1405.8,"endTime":1409.13,"body":"stepped up our game. Yeah. But"},{"speaker":"Paul J Daly","startTime":1405.8,"endTime":1409.13,"body":"but in the end, like, we're"},{"speaker":"Paul J Daly","startTime":1409.13,"endTime":1411.23,"body":"never betting against dealers."},{"speaker":"Paul J Daly","startTime":1409.13,"endTime":1411.23,"body":"That's"},{"speaker":"Diana Lee","startTime":1411.23,"endTime":1415.55,"body":"what I'm doing. And"},{"speaker":"Diana Lee","startTime":1411.23,"endTime":1415.55,"body":"so that's what my passion is,"},{"speaker":"Diana Lee","startTime":1415.58,"endTime":1418.49,"body":"like. Because I think like"},{"speaker":"Diana Lee","startTime":1415.58,"endTime":1418.49,"body":"people think like, because I'm"},{"speaker":"Diana Lee","startTime":1418.49,"endTime":1421.85,"body":"educated because I launch"},{"speaker":"Diana Lee","startTime":1418.49,"endTime":1421.85,"body":"constellation because we're, you"},{"speaker":"Diana Lee","startTime":1421.85,"endTime":1425.78,"body":"know, 65 fastest growing company"},{"speaker":"Diana Lee","startTime":1421.85,"endTime":1425.78,"body":"in the US and we hired 200"},{"speaker":"Diana Lee","startTime":1425.78,"endTime":1429.98,"body":"People move nine times. And it"},{"speaker":"Diana Lee","startTime":1425.78,"endTime":1429.98,"body":"is a success story, but in the"},{"speaker":"Diana Lee","startTime":1429.98,"endTime":1434.45,"body":"sense that it should be about"},{"speaker":"Diana Lee","startTime":1429.98,"endTime":1434.45,"body":"the story of supporting tier"},{"speaker":"Diana Lee","startTime":1434.45,"endTime":1438.05,"body":"three and automotive at the"},{"speaker":"Diana Lee","startTime":1434.45,"endTime":1438.05,"body":"franchise level. I get sick to"},{"speaker":"Diana Lee","startTime":1438.05,"endTime":1441.32,"body":"my stomach. When we start"},{"speaker":"Diana Lee","startTime":1438.05,"endTime":1441.32,"body":"talking about switching"},{"speaker":"Diana Lee","startTime":1441.32,"endTime":1445.79,"body":"everything to DTC I go then,"},{"speaker":"Diana Lee","startTime":1441.32,"endTime":1445.79,"body":"what about all the Americans"},{"speaker":"Diana Lee","startTime":1445.79,"endTime":1448.55,"body":"that are employed by the entire"},{"speaker":"Diana Lee","startTime":1445.79,"endTime":1448.55,"body":"auto industry? What are you"},{"speaker":"Diana Lee","startTime":1448.55,"endTime":1449.78,"body":"going to do? blow them up?"},{"speaker":"Paul J Daly","startTime":1452.48,"endTime":1454.58,"body":"I wonder why no one"},{"speaker":"Paul J Daly","startTime":1452.48,"endTime":1454.58,"body":"left to buy cars. Right?"},{"speaker":"Kyle Mountsier","startTime":1454.88,"endTime":1457.46,"body":"You go. It's"},{"speaker":"Kyle Mountsier","startTime":1454.88,"endTime":1457.46,"body":"Diana, you are really"},{"speaker":"Kyle Mountsier","startTime":1457.46,"endTime":1462.92,"body":"passionate. Yes. I can't wait. I"},{"speaker":"Kyle Mountsier","startTime":1457.46,"endTime":1462.92,"body":"can't wait till people get to"},{"speaker":"Kyle Mountsier","startTime":1462.92,"endTime":1467.12,"body":"meet you at ASOTU CON, and we"},{"speaker":"Kyle Mountsier","startTime":1462.92,"endTime":1467.12,"body":"get to hear more from you in the"},{"speaker":"Kyle Mountsier","startTime":1467.12,"endTime":1469.46,"body":"US so diverse because you're"},{"speaker":"Kyle Mountsier","startTime":1467.12,"endTime":1469.46,"body":"passionate about dealers and"},{"speaker":"Kyle Mountsier","startTime":1469.46,"endTime":1473.36,"body":"that's like right up our alley."},{"speaker":"Kyle Mountsier","startTime":1469.46,"endTime":1473.36,"body":"Thank you so much for joining us"},{"speaker":"Kyle Mountsier","startTime":1473.36,"endTime":1475.73,"body":"today. Oh much fun."},{"speaker":"Paul J Daly","startTime":1481.73,"endTime":1486.74,"body":"Oh, I think we're"},{"speaker":"Paul J Daly","startTime":1481.73,"endTime":1486.74,"body":"gonna make some trouble in"},{"speaker":"Paul J Daly","startTime":1486.74,"endTime":1489.02,"body":"Baltimore. May 15 and 16th."},{"speaker":"Kyle Mountsier","startTime":1489.59,"endTime":1491.84,"body":"That's exactly"},{"speaker":"Kyle Mountsier","startTime":1489.59,"endTime":1491.84,"body":"what's gonna happen. I was like,"},{"speaker":"Kyle Mountsier","startTime":1491.84,"endTime":1491.99,"body":"Can"},{"speaker":"Paul J Daly","startTime":1491.99,"endTime":1494.57,"body":"we say this on a"},{"speaker":"Paul J Daly","startTime":1491.99,"endTime":1494.57,"body":"podcast halfway, like several"},{"speaker":"Paul J Daly","startTime":1494.57,"endTime":1495.32,"body":"times through that?"},{"speaker":"Michael Cirillo","startTime":1496.34,"endTime":1498.02,"body":"I mean, we can,"},{"speaker":"Michael Cirillo","startTime":1496.34,"endTime":1498.02,"body":"you know, do you know what,"},{"speaker":"Michael Cirillo","startTime":1498.02,"endTime":1504.74,"body":"like, just stood out to me I"},{"speaker":"Michael Cirillo","startTime":1498.02,"endTime":1504.74,"body":"love that she has this passion"},{"speaker":"Michael Cirillo","startTime":1504.98,"endTime":1512.12,"body":"and grit. But But like, not,"},{"speaker":"Michael Cirillo","startTime":1504.98,"endTime":1512.12,"body":"like chip on your shoulder? Yes."},{"speaker":"Michael Cirillo","startTime":1512.69,"endTime":1516.08,"body":"Like she Yes. I don't know, I"},{"speaker":"Michael Cirillo","startTime":1512.69,"endTime":1516.08,"body":"can't explain it the vibe was"},{"speaker":"Michael Cirillo","startTime":1516.11,"endTime":1518.21,"body":"because he's like, you know,"},{"speaker":"Michael Cirillo","startTime":1516.11,"endTime":1518.21,"body":"people that have a chip on their"},{"speaker":"Michael Cirillo","startTime":1518.21,"endTime":1521.54,"body":"shoulder, it's like, yep, they"},{"speaker":"Michael Cirillo","startTime":1518.21,"endTime":1521.54,"body":"only make a positive statement"},{"speaker":"Michael Cirillo","startTime":1521.54,"endTime":1525.38,"body":"so they can make a negative"},{"speaker":"Michael Cirillo","startTime":1521.54,"endTime":1525.38,"body":"statement. And there were"},{"speaker":"Michael Cirillo","startTime":1525.38,"endTime":1528.29,"body":"moments of that interview where"},{"speaker":"Michael Cirillo","startTime":1525.38,"endTime":1528.29,"body":"like Kyle said it he's like,"},{"speaker":"Michael Cirillo","startTime":1528.32,"endTime":1530.66,"body":"I've never lost so much in the"},{"speaker":"Michael Cirillo","startTime":1528.32,"endTime":1530.66,"body":"first five minutes ever. And"},{"speaker":"Michael Cirillo","startTime":1530.66,"endTime":1533.27,"body":"then right after that, I was"},{"speaker":"Michael Cirillo","startTime":1530.66,"endTime":1533.27,"body":"like, am I about to cry?"},{"speaker":"Paul J Daly","startTime":1533.57,"endTime":1535.91,"body":"Yeah. No, it's"},{"speaker":"Paul J Daly","startTime":1533.57,"endTime":1535.91,"body":"well, when you have that"},{"speaker":"Paul J Daly","startTime":1535.91,"endTime":1539.36,"body":"passion, and that kind of, I"},{"speaker":"Paul J Daly","startTime":1535.91,"endTime":1539.36,"body":"mean, I call it aggression,"},{"speaker":"Paul J Daly","startTime":1539.36,"endTime":1542.63,"body":"right? Because it is like an"},{"speaker":"Paul J Daly","startTime":1539.36,"endTime":1542.63,"body":"aggressive like belief that is"},{"speaker":"Paul J Daly","startTime":1542.63,"endTime":1545.66,"body":"followed with action and words,"},{"speaker":"Paul J Daly","startTime":1542.63,"endTime":1545.66,"body":"but there's also just a very"},{"speaker":"Paul J Daly","startTime":1545.66,"endTime":1549.83,"body":"apparent humility. And it's the"},{"speaker":"Paul J Daly","startTime":1545.66,"endTime":1549.83,"body":"combination of those two, that"},{"speaker":"Paul J Daly","startTime":1549.86,"endTime":1552.95,"body":"really is is disarming number"},{"speaker":"Paul J Daly","startTime":1549.86,"endTime":1552.95,"body":"one, and number two, it's like,"},{"speaker":"Paul J Daly","startTime":1553.52,"endTime":1555.59,"body":"yeah, I really want this person"},{"speaker":"Paul J Daly","startTime":1553.52,"endTime":1555.59,"body":"in my corner."},{"speaker":"Michael Cirillo","startTime":1556.07,"endTime":1557.18,"body":"Yeah, yeah."},{"speaker":"Kyle Mountsier","startTime":1558.32,"endTime":1560.57,"body":"You guys didn't"},{"speaker":"Kyle Mountsier","startTime":1558.32,"endTime":1560.57,"body":"maybe didn't catch it. But she"},{"speaker":"Kyle Mountsier","startTime":1560.57,"endTime":1563.57,"body":"said this thing that now I'm"},{"speaker":"Kyle Mountsier","startTime":1560.57,"endTime":1563.57,"body":"like, I'm gonna corner her so to"},{"speaker":"Kyle Mountsier","startTime":1563.57,"endTime":1566.72,"body":"con, she said this when she was"},{"speaker":"Kyle Mountsier","startTime":1563.57,"endTime":1566.72,"body":"talking about the AI stuff that"},{"speaker":"Kyle Mountsier","startTime":1566.72,"endTime":1572.18,"body":"they're doing. She was like, to"},{"speaker":"Kyle Mountsier","startTime":1566.72,"endTime":1572.18,"body":"allow a dealership to be their"},{"speaker":"Kyle Mountsier","startTime":1572.18,"endTime":1576.95,"body":"own language model. Yep. Yeah."},{"speaker":"Kyle Mountsier","startTime":1572.18,"endTime":1576.95,"body":"Whoa, haven't like, you know,"},{"speaker":"Kyle Mountsier","startTime":1576.95,"endTime":1579.35,"body":"you've heard about like"},{"speaker":"Kyle Mountsier","startTime":1576.95,"endTime":1579.35,"body":"leveraging the dealer's data or"},{"speaker":"Kyle Mountsier","startTime":1579.35,"endTime":1582.5,"body":"like exploring the dealer's"},{"speaker":"Kyle Mountsier","startTime":1579.35,"endTime":1582.5,"body":"data, or you've, you know, maybe"},{"speaker":"Kyle Mountsier","startTime":1582.5,"endTime":1585.68,"body":"like the chat bot on the"},{"speaker":"Kyle Mountsier","startTime":1582.5,"endTime":1585.68,"body":"website, but like that the the"},{"speaker":"Kyle Mountsier","startTime":1585.68,"endTime":1590.24,"body":"entirety of the dealership is a"},{"speaker":"Kyle Mountsier","startTime":1585.68,"endTime":1590.24,"body":"language model. That's a whole"},{"speaker":"Kyle Mountsier","startTime":1590.24,"endTime":1591.02,"body":"new like, that's"},{"speaker":"Paul J Daly","startTime":1591.02,"endTime":1593.39,"body":"a good connection."},{"speaker":"Paul J Daly","startTime":1591.02,"endTime":1593.39,"body":"Yeah, really, that?"},{"speaker":"Kyle Mountsier","startTime":1593.42,"endTime":1595.34,"body":"I mean, you"},{"speaker":"Kyle Mountsier","startTime":1593.42,"endTime":1595.34,"body":"can't come to that conclusion"},{"speaker":"Kyle Mountsier","startTime":1595.34,"endTime":1597.26,"body":"without having all that history."},{"speaker":"Michael Cirillo","startTime":1597.38,"endTime":1599.87,"body":"No, I did hear"},{"speaker":"Michael Cirillo","startTime":1597.38,"endTime":1599.87,"body":"her say that. But you know what"},{"speaker":"Michael Cirillo","startTime":1599.87,"endTime":1602.9,"body":"I was thinking in that moment,"},{"speaker":"Michael Cirillo","startTime":1599.87,"endTime":1602.9,"body":"and everyone will have to just"},{"speaker":"Michael Cirillo","startTime":1602.9,"endTime":1603.83,"body":"forgive me here."},{"speaker":"Paul J Daly","startTime":1604.01,"endTime":1606.86,"body":"What am I gonna"},{"speaker":"Paul J Daly","startTime":1604.01,"endTime":1606.86,"body":"have for lunch? I knew I was"},{"speaker":"Paul J Daly","startTime":1606.86,"endTime":1607.82,"body":"like, no matter"},{"speaker":"Michael Cirillo","startTime":1607.82,"endTime":1611.06,"body":"how hard I"},{"speaker":"Michael Cirillo","startTime":1607.82,"endTime":1611.06,"body":"tried to make my studio or yells"},{"speaker":"Michael Cirillo","startTime":1611.09,"endTime":1614.72,"body":"studios look awesome. Nothing"},{"speaker":"Michael Cirillo","startTime":1611.09,"endTime":1614.72,"body":"looks more awesome than having"},{"speaker":"Michael Cirillo","startTime":1614.75,"endTime":1617.09,"body":"New York City skyscrapers on the"},{"speaker":"Michael Cirillo","startTime":1614.75,"endTime":1617.09,"body":"back. Yeah,"},{"speaker":"Paul J Daly","startTime":1617.12,"endTime":1621.11,"body":"absolutely. And you"},{"speaker":"Paul J Daly","startTime":1617.12,"endTime":1621.11,"body":"know what? It's not cheap."},{"speaker":"Michael Cirillo","startTime":1624.98,"endTime":1626.9,"body":"I said, I can't"},{"speaker":"Michael Cirillo","startTime":1624.98,"endTime":1626.9,"body":"make that happen with what I"},{"speaker":"Michael Cirillo","startTime":1626.9,"endTime":1629.6,"body":"got. I got Philly skyscrapers in"},{"speaker":"Michael Cirillo","startTime":1626.9,"endTime":1629.6,"body":"my background. Oh, it"},{"speaker":"Paul J Daly","startTime":1629.6,"endTime":1634.01,"body":"is sad. CSOD scarf?"},{"speaker":"Paul J Daly","startTime":1629.6,"endTime":1634.01,"body":"It is. Scarf. Oh, gee."},{"speaker":"Michael Cirillo","startTime":1634.43,"endTime":1638.21,"body":"That's the Oh,"},{"speaker":"Michael Cirillo","startTime":1634.43,"endTime":1638.21,"body":"I must say like, if you have not"},{"speaker":"Michael Cirillo","startTime":1638.42,"endTime":1642.89,"body":"planned on coming to ASOTU CON,"},{"speaker":"Michael Cirillo","startTime":1638.42,"endTime":1642.89,"body":"where you get to be in the room"},{"speaker":"Michael Cirillo","startTime":1642.95,"endTime":1647.69,"body":"with individuals like Diana Lee."},{"speaker":"Michael Cirillo","startTime":1642.95,"endTime":1647.69,"body":"And and you're sitting there"},{"speaker":"Michael Cirillo","startTime":1647.69,"endTime":1650.0,"body":"right now and you're wondering,"},{"speaker":"Michael Cirillo","startTime":1647.69,"endTime":1650.0,"body":"Hey, man, there's so many"},{"speaker":"Michael Cirillo","startTime":1650.03,"endTime":1652.64,"body":"unknowns. There's so many"},{"speaker":"Michael Cirillo","startTime":1650.03,"endTime":1652.64,"body":"uncertain circumstances, the"},{"speaker":"Michael Cirillo","startTime":1652.64,"endTime":1655.28,"body":"economy interest rates, what do"},{"speaker":"Michael Cirillo","startTime":1652.64,"endTime":1655.28,"body":"we do with all these EVs? How do"},{"speaker":"Michael Cirillo","startTime":1655.28,"endTime":1659.24,"body":"we get people to buy stuff? What"},{"speaker":"Michael Cirillo","startTime":1655.28,"endTime":1659.24,"body":"are we doing? This conversation"},{"speaker":"Michael Cirillo","startTime":1659.24,"endTime":1662.75,"body":"for me is the exact reason why"},{"speaker":"Michael Cirillo","startTime":1659.24,"endTime":1662.75,"body":"you need to go to ASOTU con.com."},{"speaker":"Michael Cirillo","startTime":1662.75,"endTime":1666.53,"body":"Get your ticket right now. Don't"},{"speaker":"Michael Cirillo","startTime":1662.75,"endTime":1666.53,"body":"delay. It's in Baltimore. What's"},{"speaker":"Michael Cirillo","startTime":1666.53,"endTime":1671.18,"body":"the dates may 14 14th. You got"},{"speaker":"Michael Cirillo","startTime":1666.53,"endTime":1671.18,"body":"to be there in the room. And"},{"speaker":"Michael Cirillo","startTime":1671.18,"endTime":1674.66,"body":"this this conversation for me"},{"speaker":"Michael Cirillo","startTime":1671.18,"endTime":1674.66,"body":"was exactly why we hope you"},{"speaker":"Michael Cirillo","startTime":1674.66,"endTime":1676.88,"body":"enjoyed this conversation with"},{"speaker":"Michael Cirillo","startTime":1674.66,"endTime":1676.88,"body":"Diana Lee. She's gonna be there"},{"speaker":"Michael Cirillo","startTime":1676.88,"endTime":1680.33,"body":"in Baltimore. Come and check it"},{"speaker":"Michael Cirillo","startTime":1676.88,"endTime":1680.33,"body":"out. Be in the same room with"},{"speaker":"Michael Cirillo","startTime":1680.33,"endTime":1682.91,"body":"her and with us. We'd love to"},{"speaker":"Michael Cirillo","startTime":1680.33,"endTime":1682.91,"body":"see you there on behalf of Kyle"},{"speaker":"Michael Cirillo","startTime":1682.91,"endTime":1685.76,"body":"Mountsier. Paul J. Daly myself,"},{"speaker":"Michael Cirillo","startTime":1682.91,"endTime":1685.76,"body":"Michael Cirillo, thanks for"},{"speaker":"Michael Cirillo","startTime":1685.76,"endTime":1688.37,"body":"joining us on Auto Collabs sign"},{"speaker":"Unknown","startTime":1688.37,"endTime":1691.64,"body":"up for our free and fun"},{"speaker":"Unknown","startTime":1688.37,"endTime":1691.64,"body":"to read daily email for a free"},{"speaker":"Unknown","startTime":1691.64,"endTime":1695.18,"body":"shot of relevant news and"},{"speaker":"Unknown","startTime":1691.64,"endTime":1695.18,"body":"automotive, retail media and pop"},{"speaker":"Unknown","startTime":1695.18,"endTime":1700.31,"body":"culture. You can get it"},{"speaker":"Unknown","startTime":1695.18,"endTime":1700.31,"body":"now@asotu.com That's ASOTU.com"},{"speaker":"Unknown","startTime":1700.76,"endTime":1704.3,"body":"If you love this podcast, please"},{"speaker":"Unknown","startTime":1700.76,"endTime":1704.3,"body":"leave us a review and share it"},{"speaker":"Unknown","startTime":1704.3,"endTime":1707.33,"body":"with a friend. Thanks again for"},{"speaker":"Unknown","startTime":1704.3,"endTime":1707.33,"body":"listening. We'll see you next"},{"speaker":"Unknown","startTime":1707.33,"endTime":1707.54,"body":"time."},{"speaker":"Unknown","startTime":1718.97,"endTime":1724.22,"body":"Welcome to recording"}]}