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In this episode of the Reimagined Workforce podcast, I provide an introduction to the human centred design methodology in preparation for the episode 6 with Ian Arnold who describes his experience in applying it in his work.
I explain why human centred design used to solve complex problems. I outline the key steps and how to bring them to life. I describe how human centred design might be used to solve one of the Top 5 workforce challenges facing healthcare that Alicia Cook raised in episode 2. 

There are a few key moments that may be of interest:

5:10 Establishing your project group

5:28 The Double Diamond

5:49 Creating a shared vision for a better future

7:03 Problem: Divergent

9:07 Ethnographic research

10:00 Gallery walk

12:07 Problem: Converge

12:37 Coming to a consensus on root cause

13:03 The Design brief

13:48 Solution: Divergent

14:48 Generating ideas

17:02 Solution: Convergent

IDEO Design Thinking

Connect with Kath Hume on LinkedIn

The Reimagined Workforce podcast is brought to you by Workforce Transformations Australia Pty. Ltd.
All opinions expressed are the speaker's and not the organisations they represent.
If you have a story about a workforce transformation to share and would like to be a guest on this podcast, please contact us at kathhume@workforcetransformations.com.au.
Connect with Kath Hume on LinkedIn

Purchase Kath's book Learn Solve Thrive: Making a difference that matters in a fast and complex world:
Learn Solve Thrive: Making a difference that matters in a fast and complex world : Hume, Kathryn Lee: Amazon.com.au: Books