Company Core Values: Family

Our next core value, Family, is a value every member of the amazing team at Pac Biz Outsourcing knows all too well about. Listen to Kiezia talk about it with resident call taker, Terry.

Transcript

Kiezia:  Hi and welcome to a new episode for our podcast. I'm your host today, Kezia. I am the director of company culture here at Pac Biz. For the following episodes, we will be featuring our company core values which are family, respect, compassion, personal growth, and teamwork. So every year we choose an award based on votes for a winner that displays these core values. 

Here with me is Terry. Welcome to the show. Thank you. Can you introduce yourself? for inviting me. Sure, it's a pleasure. Can you introduce yourself? 

Terry: Sorry, hi, my name is Terry and I'm now with Alpha Taxis. First I was with SmashTech and then during the pandemic, I was transferred to Pizza Hotline for a few months and now I'm with Alpha Taxis and  welcome, welcome to our podcast.

Kiezia: Welcome to you and to our podcast. So Terry, how long have you been with Pac Biz? I've been with Pac Biz for five years now. Wow, that's a long time. And what's your role here at Pac Biz? I'm, I'm a call taker. Okay. With Alpha Taxis. Yeah, so, what drew you to Pac Biz?

Terry: I don't know I, so I, I applied, I came here, I applied, and I got hired, so this is the first, the first, like, BPO company when I came here in Dumaguete, and so I was hired, and then, now I don't want to leave with Pac Biz.

Kiezia: That's pretty cool. Yeah, I remember that time. We were still at our old building when you started working at Pac Biz. So you are, she's our awardee for the core value,  family. And so in what ways do you see Pac Biz as family and not just a workplace? 

Terry: First, let me define, like, family. So, for me, family is, like, a safe place where you can make mistakes without, without the fear of judgment. But rather learn from those mistakes and helping each other grow. I feel, like, with Pac Biz I mean, you can, you can be who you want, you can express who you are, and I'm, I'm just grateful that I'm here.

And with, with the management, I'm, I'm really happy because they're very understanding, kind, and very compassionate. They're, they're like, they know the needs of their agents and they adjust, they adjust to it. And, yeah, that's, that's what I like about being a family with Pac Biz. 

Kiezia: Interesting. So Pac Biz adjusts to your need. Can you tell can you tell us specifically? 

Terry: So, I have I have one conversation with, with our company nurse. And so this is regarding our health insurance with Pac Biz. I mean, in every BPO, there's, there's a health insurance. But my, my family, I mean, my dependent with my insurance is It's quite, it's quite struggling right now.

So we were like, we go to, we go to hospital a lot and like we need, like we need financial financial what is it?  Okay. Okay. So, so yeah. I really appreciate that Pac Biz, like, values family because they consider and they see the needs of their agents. So the time that we have a conversation with Ms. Daza she said that, so previously it was 50 thousand. With the insurance. And now they adjusted it to a hundred thousand, which is a lot. Wow. And thank you. It's, it's a very great help. And yeah, I'm just, I'm just really grateful for everything that Pac Biz has given me. So yes, thank you. 

Kiezia: Wow. Thank you for sharing that Terry.

Sure, yeah, it just shows that Pac Biz really cares for us, right? As part of the family, you're not just a, you're not just a worker or coworker.

So can you share a specific example where you felt support and camaraderie of the Pac Biz family, aside from what you just shared?

Terry: So, I've been struggling. I am struggling. And, like, it's just very difficult for me. Like, working and then juggling from work and to my personal, personal stuff. Like, I'm with my mother here in Dumaguete.
And so I feel like Pac Biz really value, like, I really value, like, everyone or every agent as a family. It's not, like for me, it's not like a big deal. Every time I work, so I'm, I'm just focused on what I'm assigned to do without any on my head. Because You know, it's still, it's still I mean, I, I appreciate, because I appreciate Pac Biz because it's, it's a safe place for me to work.
Like
I am not feel pressured. Even though I am pressured on my personal stuff, so I am not, I'm not pressured. I mean, I feel pressure, but it's a good kind of pressure. It's just, I mean, I'm, because I'm controlling my own self, so I feel like it's a good kind of pressure. So I still, I still feel that
I still feel  that
Sorry. 

Kiezia: Yeah, in what way, in what way Pac Biz support? You said that you struggle with juggling work and personal life. 

Terry: Right. What's important to get? As what I've said, as what I've said, I'm, I'm, I'm not really pressured when it, when it, when it comes to work because Yeah. It seems that they're not like the TL, my TL, by the way, is a great TL, TL Bryan, if you're listening super cool, super easy to talk to I feel like I'm a burden to him in a certain way, but He doesn't, he doesn't feel that way, so he helps me, he helped me a lot.
And, I'm just, I was just gonna say that his, I mean, my, my, my work is now easy. Like, it just makes my work easier. Because, my TL, I mean my TL is very understanding, and also the management is very understanding, and very kind. So, thank you. 

Kiezia: Yeah, thank you for sharing, Terry. So how do you bring a sense of family into your team or department?

Terry: I guess it's already family value as a core value is already within the team. Like Alpha Taxi, I'm with Alpha Taxi, so that's why I'm not feel pressured because also the management on shore is very kind, like very understanding. So if in any case that you were, you were, I mean, you made a mistake, they just called you and just remind you, but they don't like.
They don't, like give you any, like, what do we call that? Give you any, like, disciplinary action. So, they just call you and remind you that  not to do it next time. So, I don't feel, like, pressure. 

Kiezia: Isn't it a bad, isn't it a bad thing? What bad thing? That they don't. Discipline? 

Terry: It's not really a great, like, It's not really a big mistake.
It's just like work mistake. So there's just some lapses and so they just they just called you and Remind you that not not to do that again. So I guess that's what family is like shaping your character and Learning from those mistakes and not doing it again. 

Kiezia: So how how did you know did it or how does it affect?

Terry: You The business possibly. So if I'm the agent and I made the mistake,  and so the client called and then said, I mean, some reminders or tell me some reminders I guess, I guess the agent would like. perform their best next time. So I guess that will help, that will help the client a lot. Having that, that sense of family, right?
Instead. I really like Alpha Taxis, by the way. So, shout out to Alpha Taxis. So can you share an instance where The family atmosphere here at Pac Biz, yeah, I already mentioned this, positively impacted a project or a task. Right, so, as what I've said earlier I'm really not feel pressured when, when I'm working.
Even though I'm struggling and it's just very difficult for me. I'm like, very, very  busy with my mother and I'm like, All my attention are into her. And so I also got work. And
when, when I, when I, when I come to work, I just, just, I'm just chilling. I'm just chilling. I love that. Yes. Because I like, I like media and I like my client. So thank you. Yeah. Yeah. Yeah. Even though you're. Chilling, but you do your job effectively, right? By having that sense of, Because because there are some cases that, like, when you come to work and then you have problems, so problems will, problems will invade your, invade your your mind.
I don't know if it's the  right term, but yeah. So it will be, I mean, it will affect, it will affect your productivity. So I'm just happy that I'm, that I'm doing great. I mean, I can't see that. I can't say that I'm doing great because I'm not quiet, but I can feel it. I'm doing great with my work. 

Kiezia: Yes, you're doing great. Otherwise it won't be. awarded right. 

Terry: Thank you, by the way, for nominating me, T. L. Bryan. So, yeah, since you mentioned about nomination why were you nominated? Right. I don't know. I asked the same thing. Why am I nominated? T. L. Bryan, this is, you know, thank you for nominating me. Now I have to do this interview that I'm not really good at but yes, I'm, I'm really, I'm really proud of how, how my TL handles, handles his team. So I'm really proud of TL Bryan.  I just wanted to say thank you to him a lot. And of course, to the management, Sir Jake and to the management, very, very kind. And. Very kind and compassionate.

Kiezia: Yeah, actually, your TL mentioned here that he no, he nominated you because you have a very strong emotions that can handle difficult personal problems without compromising your job. Can you expand on that? 

Terry: Great. I was shocked. I was shocked with TL. I mean. said that. Thank you. Thank you TL for seeing that in me.

No, it's, it's because there's a good like leadership. Like I, I am not, I am not feeling this way if it's not because of like the management  and my team. They're just very understanding and they, they're just very understanding and they're very kind. So I owe, I owe them a lot. 

Kiezia: Yeah. It is. He said, you don't want to, you don't want to be absent or late and then doesn't want her teammates to be affected by her personal concerns.

And so that's what he said. 

Terry: Right. Because I know TL is so busy. And, and we only got like a few agents with alpha taxis. So I really don't want to let the client down, let my TL down. So I'm doing my best to perform and,

and

I'm, I'm just happy. I'm just happy that I'm. With the right, I'm with the right I'm in the right company and the right team. Yeah, the right family. Yes, right family. 

Kiezia: So yeah, he's grateful that you, that we have this kind of agent who always thinks of everyone's feelings, even though she, she is hurting.

Terry: I can cry, I can cry, but I'm not crying. Yes, I am hurting because my, no, I don't want to say this on camera, . 

Kiezia: Sure. Yeah. You don't have to say that. You don't have to say it. 

Terry: But I, I like, I like this kind of like camaraderie with pap. I don't know. I, I, I like, I like it to the point that. I don't want, I'm not thinking of, like, transferring to another company because I just  like what, what Pac Biz is. 

Kiezia: Yeah, and you've been with the company for how many, five years, right? Yes, for five years. 

Terry: Of course, I like it here. But I don't know, I still don't know what to talk, so.
Oh. Oh. Just, just make it easy for me, okay? 

Kiezia: I'm doing, you're doing great. You're doing, you're actually doing great Terry. I'm, I'm very amazed by how you handle like, you know, difficult emotions. Because I know it's gonna affect the, the family, right?

Terry: Right. It's, it also affects, like, my productivity if I'm, like, if I'm, like, down on my own emotions, and it also affects my teammates.
So, I don't like showing them I am, I am down. I mean, I struggle, I cry on my  own. I, I talk to my friends and I feel, I feel refreshed. 

Kiezia: So, your friends here at Pac Biz, you mean? 

Terry: Friends in general. So my best friend that I call every time when I'm, when I'm down. And then after talking to some of my friends they're, they're not judging me by the way, they're not judging me.
That's why I can talk freely. So yeah, that just helps me a lot in my work. 

Kiezia: That's good to know. I did, I did ask about your friends because I heard about you, how you became like a family member to our colleague Philnee, right? You've been can you tell me more about that?

Terry: No, I don't wanna talk if she's not here. 

Kiezia: Yeah, because what I heard is like, you, you 

Terry: But she would be very proud when I see, when I see, when, when she sees me here. And, but pissed off that I don't know how to talk. 

Kiezia: No, I think there is a, like, you have this sense of family in you, and that's why you, you, You were also nominated and you know, when we discuss about it, I did remember that, like you literally become a family member.

Terry: Yes. I feel like I'm, I'm a hero. I'm a hero myself. Yeah. So I'm, I'm the only one working in their family. And so my parents, why am I sharing this? So my parents are, are not working. So I'm, I'm the only one working, and I want to make sure that they're provided for everything. I want to make sure that they're, they're  okay.
So I'm always like checking on them, calling them to make sure that everything, everything is fine. So, I feel like I'm a hero because it's just, it's just for me, I'm, I'm a hero. Because I am, I am like prioritizing. I mean, I'm not, I'm also prioritizing myself, but I'm, my priority is, is, is my family. 

Kiezia: Nice.

Terry: My priority right now is my mother. Yes, my family back there. And also where, where I'm like residing right now with like Ate Phil's family and then family in Bacong. So I'm, I'm always making sure that everything is all fine with like each of them. So yeah,  I'm doing, I'm doing my best. Right, I'm doing my best to to be the best child.

No, I'm doing my best to, to be a good person. No, not to be called as a good person. I just want to make sure that, I just want to make sure that 

Kiezia: How do you call that? 

Terry: Yeah I want to, I want to be there for them. To each of them. For your family. To my family and to everyone closest to me. So, yeah.
I'm, I'm happy that Pac Biz, like, has one of the, of the core values, which is family. So.

Kiezia: And that's your personal value, right? Family. Yes. Wow. Wow. No wonder you were awarded. So how do you, how do you translate that to, to the team or how do you embody that here? 

Terry: I guess I can't force them, but I can show them that I am, I am like this, like, even though I'm like struggling like a lot.
But. I still showed up and I can still make a smile on my face. I can still do like, I can still do my own, my own stuff. Yeah, I guess just, just being, being a model. No, I don't want to be called myself a model, but 

Kiezia: Hero. 

Terry: Yes. 

Kiezia: You're a hero. 

Terry: Yes. That's it. 

Kiezia: And a model, right? Yeah. You were saying, being your own model to other to your colleagues.

Terry: Actually, they're not like, I'm not really expressive to my, my teammates. I'm just  expressive to my friends, like my closest friends, because I know they're not, they're not judging me. But Pac Biz, yes of course, this is still my safe place. My, my safe place. 

Kiezia: Why do you feel safe? 

Terry: Yeah, I feel safe because I'm not, I'm not pressured.

I don't feel, I don't feel pressure. I mean, I feel pressure, but it's, it's on my own self. I'm the one pressuring myself to, to achieve a certain goal. So. Yeah, no one is pressuring me. My TL is just so, so cool. So thank you, TL Bryan. 

Kiezia: Yeah, you can be, I think you mentioned, you can be who you want. 

Terry: Yes, you can be who you want and you can express who you are.
Like with Pac Biz, like we came from a different, everyone came from different backgrounds and they were raised from a different, different families. So. Yes I feel like we just need to, we just need to understand, we just need to understand each other and be compassionate with each other.

Kiezia: Yeah, why do you feel that?

Terry: Oh, why do I feel that? I don't know. Maybe Yes. I feel that way because I mean, we're, we're family. So everyone should be, no, I'm not, I'm not saying should be everyone. Everyone is shaped within the family. So within, within this company I feel like, I feel like, If you have, like, more understanding of where  you came from, of where someone came from, I feel like there's peace.
It's a, it's, it's, I guess it's a broad, it's a broad topic, but yes I just want, like, peace. So there's no, like What do we call Chizmiz? So if, if there is like compassion and understanding to each and everyone, we can't, like, it's not really fair to judge, to judge someone coming from a different background. And For me, it's not really fair to judge someone, to make a quick judgment based on what you see without really knowing what's, I mean, where she came from or where he came from. So yeah, I feel that way because I want, I want everyone to be like in a family.

So it should be like close, close knit, like no one is. Getting behind. So, sorry, am I making sense? 

Kiezia: Yeah, you're doing, you're doing great after. So as we wrap up, could you share one piece of advice for our listeners on fostering a sense of family in their workplace?

Terry: If I can give, if I can give an advice. I'm not really good in giving advice but I just want, I mean, I am grateful for every little things I am receiving. It may be, may it be like good health or it's just like progress with where we are right now. I'm just really grateful to  everyone. To the smallest, or, to the littlest thing I have received.
So, I guess that just helped me, that just helped me a lot to survive in difficult situations. So, I'm not whining, I'm not complaining, even though it's difficult. So, I'm just grateful for everything. The end. Just be kind to everyone because you don't know what everyone is going through. Don't just, like, judge.
Don't make a quick judgment to everyone because you don't know where they're coming from. And I guess That's pretty much it. 

Kiezia: Wonderful. Yeah, those are wonderful you shared. So, thank you, thank you for for such a wonderful and inspiring conversation with you, Terry, and I got to  know you a bit more since she is an introvert person, and, 

Terry: Yes, that's why I don't like cameras.

Kiezia: But she, she, she gave us a lot of Just insights from from this chat. So thank you so much. 

Terry: Thanks for having me.

Kiezia: I hope you enjoyed the show. 

Terry: So i'm nervous, but I I hope you enjoyed it. 

Kiezia: Hi, TL Bryan 

Terry: You know, you know, I am very thankful in every way.