Running a business in the beauty and hair industry is no walk in the park. It's a delicate balancing act - keeping up with cost increases, renegotiating costs, trimming expenses, and revisiting business finances and pricing strategies regularly. We share our firsthand experiences and insights into such matters. We also delve into a candid discussion about the necessary discomfort of making business changes, including adjusting costs and deciding to no longer offer certain services. Yes, even if it means criticism or pushback.
Finally, we take you through the journey of our own little venture into the hair and beauty industry. Having stayed successful for seven years, there's plenty of stories to tell and lessons to share. We discuss the importance of mentors, making uncomfortable leaps, and standing firm on decisions that are best for the business. So, come along, join us on Instagram and let's navigate the delightful complexities of conscious living and business together!
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Running a business in the beauty and hair industry is no walk in the park. It's a delicate balancing act - keeping up with cost increases, renegotiating costs, trimming expenses, and revisiting business finances and pricing strategies regularly. We share our firsthand experiences and insights into such matters. We also delve into a candid discussion about the necessary discomfort of making business changes, including adjusting costs and deciding to no longer offer certain services. Yes, even if it means criticism or pushback.
Finally, we take you through the journey of our own little venture into the hair and beauty industry. Having stayed successful for seven years, there's plenty of stories to tell and lessons to share. We discuss the importance of mentors, making uncomfortable leaps, and standing firm on decisions that are best for the business. So, come along, join us on Instagram and let's navigate the delightful complexities of conscious living and business together!
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Here at the Conscious Salon, we acknowledge the traditional owners of the land in which we stand today, the Boon Rung people of the Kuala Nation. We pay our respects to the elders, past and present, and extend their respect to all Aboriginal and Torres Strait Islander people.
Speaker 2:Welcome to the Conscious Salon. Welcome back to the Conscious Salon podcast. I'm joined by my very casual co-host. Hi, how are you.
Speaker 1:Tess is laying back in a beanbag.
Speaker 2:I mean, it's a long time since the days where we started in the home studio, where we weren't even allowed to have the fan on. It was like a 40 degree day, but Tess, we're back with another app of the Conscious.
Speaker 1:I'm under a time constraint, so I'm just waiting to be guided as to how much I can talk.
Speaker 2:Oh, Tess is grumpy because I told her we need to. Oh, we just did a 12 minute episode.
Speaker 3:We just recorded 12 minutes and he went and he's a bit clunky.
Speaker 2:I just made Tess start again because I was like I was a bit clunky.
Speaker 1:We only want the finest my year loves that, yeah, that's great.
Speaker 2:Anyway, tess, we're here for another podcast episode. Some of you are walking, some of you are in your drive to work, some of you are listening with your headphones in, just trying to ignore your kids.
Speaker 3:Your kids watching you all. Thank you for being in my mind. God, you look beautiful today.
Speaker 2:But we are back with another app Tess. How's the week?
Speaker 1:been, yeah, really good. We had a good week. I'll do the cut down version of what I said to what they're eating.
Speaker 2:No, no, no. Can you bring your microphone closer? Oh Tess is like holding a microphone out as if it's like a handbag.
Speaker 1:No, I've gone super relaxed I thought you were mentioning to talk about a little snack that I was saying Probably leave that bit out if we're cutting it down. But anyway, I had a little snack. It did not leave up to the expectations that I was hoping. So that's always great Common thing, I reckon as well. When you really like say something in you, you know it's like nostalgic.
Speaker 2:Yes, and it just looks different. Yeah, totally, what was?
Speaker 1:this your experience, when you ate meat again for the first time. It was the best thing I've ever done. I recured the flame with a.
Speaker 2:It was a zinger.
Speaker 1:So I was like that was a choice A KFC zinger fillet, and it was everything and more, to be honest, it was amazing.
Speaker 2:It was like amazing.
Speaker 1:I reckon I would say, if I ate chicken and fish, not red meat, and I reckon if I had red meat again, I would get a big Mac pretty much immediately, absolutely, and then a cheeseburger, and then a Mac Pie.
Speaker 2:Well, when I, when I.
Speaker 3:I'd do a lot.
Speaker 2:Yeah, mate, go for it.
Speaker 3:If you're going to do it, I say do it well have the whole farm, but when I denounce, vegetarianism.
Speaker 2:I sent Pete out and I just said I'm just letting you know I'm going to eat meat again.
Speaker 1:It was super random when she did it, so random I should be thinking about it for like six months.
Speaker 2:But I said I need you to pop yourself down to KFC You're going to pick up a Zinger fillet. Then you're going to pop yourself to Maccas. You're going to pick me up a quarter pounder and tomorrow night we're going to have a steak. And the quarter pounder I couldn't eat. It was. It was made me sick. Yeah, the Zinger fillet. I could have eaten a hundred.
Speaker 1:Now see, I got violently sick from which is fabulous at my mother-in-laws up in sale the KFC up there. I'll give them a shout out. Oh, I don't know.
Speaker 3:One of the days also, my in-laws are like all you know these people that are like they could eat just whatever they want.
Speaker 1:They're all so thin. They're so like hot and thin. It's so annoying.
Speaker 3:Nick and I just want to plump up there the family's actually outrageously good looking yeah.
Speaker 1:Anyway. So yeah, we went up there and then they all wanted to come and save for dinner. So I'm cool, love that, because it's not my, I'm not. I'm not really a fast food person.
Speaker 2:First of all like you're not really drive through kind of girl.
Speaker 1:Hell, no, I like. Why? I think that's originally why I stopped eating red meat was because I had a big mac and a cheeseburger addiction.
Speaker 3:Chicken nuggets.
Speaker 1:So I smashed all them. But anyway, am I like? Guilty pleasure now is like getting a pizza, or like going getting a foe or foe yeah, that's your guilty pleasure.
Speaker 1:Yeah, whereas. So, yeah, hearing that they want to get Zinger raps, I was like, no, ok, wouldn't have thought so. Anyway, I ate it. And I think it's like the first Christmas I spent with Nick's family and they've got it obnoxiously big couch and we all were like watching a movie and everyone had fallen asleep and then my stomach was like, and Nick was like is that your tummy?
Speaker 2:You had to empty your own Santa sack down the toilet.
Speaker 1:I did, but the toilet is like right, like just off. I know I was like oh good this is so sensational.
Speaker 3:So can we pop some Christmas carols on please. What I would have done for Jingle Bells to start.
Speaker 1:No one did they like pause the movie yeah.
Speaker 3:To pause, to like Stop it, stop it. They didn't. We don't want you to be something. I actually think I don't want to come out of this toilet. I'm going to flush myself back to Melbourne. Did you lay on us?
Speaker 1:Oh no, I'm going to. I said you're like you're toilet paper there was no saving it.
Speaker 3:I knew. I knew Because I walked out. Everyone was avoiding eye contact, but Nicky was like he was waving and smiling. I was like, oh good, that's definitely been an audible experience. Why didn't you play it like some Spotify on your phone? There was no saving it. Nicky. It was just like I felt so sick I wasn't thinking properly. Anyway, I was disoriented.
Speaker 1:I would never get up to that, but anyway, it's been a good week.
Speaker 3:I don't know why I've gone into that Great week.
Speaker 1:Nonetheless, that moment is obviously burned in my brain, but you know, obviously not enough for me to not share it with all of you.
Speaker 3:You should share it with the details of people today.
Speaker 1:So yeah, if you can hear someone's tummy rumbling, the lesson of this is and they go to the toilet, don't pause the movie and give them a bit of a noise spacing, I guess.
Speaker 3:Yeah, and be aware of Kasein's tail. I'll tell you how was your week.
Speaker 1:Nothing to do with my week, but that's my time up. Look my time up.
Speaker 3:This podcast is just so ridiculous. I don't know how the podcast continues to grow every week because, honestly, it's just, it's at a point where it's just it's eating.
Speaker 3:So far I know, but it just gets to a point where it's like 20 minutes of us laughing. I think this is a different side, because I'm like let's just like muck around and be silly, and you're like let's, I'm like we need to walk away. It's tangible. This is the advice. The fact that we both said tangible is exactly where it is. Anyway, come on, we're coming into time.
Speaker 2:All right, my week's been great. It's been a very it's been a big week. We've got the meeting score starting in a couple of weeks.
Speaker 3:We've got to meet some sort of sensible nurses.
Speaker 1:Yes, yes, yes, but we've got the meeting score starting. The meeting score's exciting.
Speaker 2:I'm really proud of our course and us and, like I, just there's so much love that's gone into this course. It really is, and it's something that we're so passionate about.
Speaker 1:But hominitely me on the camera. Actually, no, it's not why is it that?
Speaker 2:I really do think that you know that we have such a beautiful format to our meetings and I feel really proud of that. And I'm also just so proud to put this out into the world because I think it's going to improve so many people's lives.
Speaker 1:I'm not going to change, honestly, like I'm not saying like we're going to change the industry, but I think it's going to change so many like I think it's going to be groundbreaking for a lot of people, the business and like the owner and team dynamic and it's going to create for such an incredible experience on both sides.
Speaker 2:And unity.
Speaker 1:Yeah, yes, it's beautiful.
Speaker 2:I'm really excited, so that we've just been madly wrapping that up and that's been really exciting because something that we're just so proud of and, as I said, months and months of work has gone into this. So many people have signed up already, which is really exciting Some new faces, some serial offenders of the Contra salon. We love it, which is good, but yeah, it's just, it feels really good and I'm really proud and, yeah, it's just been a really nice day and I'm really excited to be back in this morning, too, one of our private clients Salons. It's really nice. She's just like only half an hour away from us. Hmm, shout out to Lauren, if you're listening, and we have to listen to you.
Speaker 1:Actually, it's not a sort of requirement to work with us.
Speaker 2:You don't need to listen the podcast, but you do be foolish not to list if you do absolutely Be a really nice to go into her salon actually hug her like, hold her baby, see her team and Nikki.
Speaker 1:You should have seen there were a couple of babies in the salon and Nikki.
Speaker 2:Couldn't have been like everyone, just come and pop, like all their babies, one of them vomited on Nikki within the first 30 seconds of being there.
Speaker 1:Yeah. I was like yeah, I was like yeah, it was beautiful. I love babies, I don't love vomit, so yeah, I got feet, a bottle to Stella as well, which was the best.
Speaker 2:But, um, it was really nice just to go in and teach our method of our consultation process, because what the team had previously been shown Wasn't feeling super aligned with you know the stuff that they've done in the past they weren't feeling super aligned to it and we came in with a fresh perspective and it was really beautiful their response. I think they seemed so excited about it. It felt really aligned for them and I can't wait to see what they do.
Speaker 1:They're a beautiful team, beautiful team. We love them. It's so, so special.
Speaker 2:Well, let's crack on in test. We do a little segment around here. What's it called? Hot girl hotline? So, if anyone who's new around here, we run a segment every single week. It's called hot girl hotline, and we put up a questions box on instagram and ask you for your business worries, your troubles, your woes, anything that's keeping you up at night with business, and we offer our Qualified advice around that qualified, well, I used to say unsolicited advice, but it is kind of solicited, and you say unqualified, but we're very qualified to be giving this advice.
Speaker 1:So let's roll out question. Test question is first place to look to bring your weekly break even down.
Speaker 2:That's a great question. Funny, I just said an instagram story about this the other day. Great Well, numbers are my specialty, profit is my specialty, so I feel like we can go into any business and have a completely unemotional look at someone's business and find profit sitting anywhere. One thing that people concentrate on far too much is turnover, and I know businesses who turn over a million dollars a year and still haven't got a lot of profit sitting in their business and still struggle to pay their bills and still don't pay themselves a wage. Yeah, so it's really important, first and foremost, to understand the difference between profit and turnover, because so many people Concentrate on we need more clients to bring up our turnover and our numbers have increased by this much per month. We're not looking for the turnover increase. We're looking for the bottom dollar, which is your profit that's actually left in the business every single month. What's funny?
Speaker 1:like you can't not hear bottom dollar and be like Bitch you bottom dollar.
Speaker 3:that's my row. Okay, all I was thinking, right, thank you.
Speaker 2:So, sorry.
Speaker 2:But yeah, it's really important because I hear a lot of people in our industry talking about turnover. Increase your turnover, increase your client numbers. You know, look at the numbers. You're doing $10,000 more this month. Sure, that's great, but what is the actual profit that's left in the business at the end of the day, right? Really bloody important to understand the difference between Turnover and profit. And if you don't understand it, google it, or feel free to dms I will explain it to you.
Speaker 2:Um, it's really important and you, it is not a silly question to not understand the difference between profit and turnover, totally. So let's get clear educate yourself, first and foremost. Secondly, I think a lot of people you know they might like be mentored by someone or join a coaching container or something like that, and they get access to you know, a pricing system or pricing app so that they can work out what their prices are, and they put all their data in and it spits out. You know what you need to be profitable, and people do that and they think that that's going to be sufficient for five years. This is something that you need to revisit every six months. Listen back to that. I'm not gonna say it again.
Speaker 1:We're on a time to revisit it after every six months.
Speaker 2:Yeah, and it's very revisited Every single six months. So we have every six months. It's my job. I spend two days going through our break, even for a full day, and then I go through our services again, what I'm doing in those, uh in there in those two days. So every six months I do this and I block out literally two full days. I don't talk to anyone, I don't see anyone, I don't do anything, I literally sit in front of it.
Speaker 2:There's a computer screen For 10 hours, for two, like each day, for two days, and what I'm doing there is I input all of our price costings and all of our, all of our Consumable costings, all of our wage costings, all of our utilities, literally every single thing and I work out cool, what's our break even looking like now and where do our service pricing, where's our service pricing, fit into that? And it's really bloody important that you understand why you need to do this every six months, because Even for us in the beauty, the hair and beauty industry, the difference that we've seen in price rises this new financial year from the 1st of July 2023, if you have not done your pricing since the 1st of July, like if you did it before the 1st of July, I would like pause this podcast and go into it right now. It's really bloody important that you revisit this because the costs have risen for having a business in our industry. The costs have risen the most that they've ever risen in the last 15 years. They rose on the 1st of July. So if you're still running off, if you've priced all of your services off, stuff that you've done previously to the 1st of July, you need to revisit that immediately. So that's really important. The best advice we could give you would be to revisit your break even every six months.
Speaker 2:If you're working with someone who is financially advising you or helping you with your business finances, or a mentor or a coach or whoever you're working with, make sure that they're prioritizing that every six months as well. So we have people that come into our space and they're like, oh yeah, I'm really profitable, like yep, I've got really profitable services and that's fine, and they've got money in their business and they pay themselves a wage and all of that jazz. We still go over it, doesn't matter who you are, we're still gonna go over that. Yeah, it's really bloody important because at the end of the day, no matter how much you get your like, how many clients that you have sitting in your chair or laying on your bed, no matter how many people that you're seeing through your business or how many clients you retain, you cannot outwork a bad profit. You just can't. So when we're looking at break-even because obviously, the more you get your break-even down and the more you get your turnover up, the more profit you'll have left in the business when we're looking at getting break-even down couple of tips that we can give you directly calling and negotiating.
Speaker 2:So, as I said, I spend those two days every six months. In those two days I call all of our companies and renegotiate. So what, that is the shittest job. It's actually the worst job. So I call the bank and I say I'm ringing up to negotiate our merchant fees. And then I say I ring up the utilities company and I say I'm ringing up to negotiate our electricity costs. And I literally do that for every single person. We also work directly with our stock companies. Okay, great, when they put in their price increases, great. If we do a bulk buy and we buy $5,000 worth of stock, or we're gonna buy $10,000 worth of stock, what rate can you reduce it to? We literally renegotiate everything. So that is the biggest thing Compare your costs, renegotiate, look at what your wage costs are that's usually the highest cost wage and rent for our industry wage, rent and stock, I should say and look where you can trim, because it's really bloody important, otherwise you won't have sustainable business.
Speaker 1:There you go. Question answered.
Speaker 3:Nice, I mean, my opinion is, it's that.
Speaker 1:Go not gonna add anything. You can't need it. How do? You do that job, so listen to mama over there.
Speaker 2:Yeah, mama knows numbers.
Speaker 1:Yep, but definitely a couple of key points for me that made me laugh. Then, if I may, Bottom dollar.
Speaker 3:yeah, Utilities also made me think of monopoly.
Speaker 2:I actually wonder how you function in society. Sometimes I'm like the fact that you were allowed to drive a car.
Speaker 1:Like yeah, no one's arguing with that, I'm not inspired by that. Absolutely ridiculous. But yeah, that was very like super good.
Speaker 2:Somebody said I'm glad you think it's boring. It's really necessary.
Speaker 3:And this is important.
Speaker 2:If you haven't prioritized this. When did I say it was boring? I mean, your body language says that to me. But if you, have prioritized. It's really important that you do and then while, like when you finished it popping in a recurring six-monthly thing in your calendar, so it automatically just comes up and it's just non-negotiable you don't put it off and you. That's the best advice we can give, absolutely.
Speaker 1:Do your numbers frequently?
Speaker 2:Yeah, Revisit your break even frequently.
Speaker 1:And I definitely, I want to just definitely correct that I'm not bored by this at all. It's your superpower and I think you do it so well, and it's what keeps us in the profit and not in the other way. And if we're not profitable, we're not able to keep our doors open.
Speaker 2:It's as simple as that Well, what's the alternative Exactly?
Speaker 1:This is the necessary changes that we need to make to make sure that we're where we need to be performing, at the level that we need to be performing at, and not if we're not profitable, your doors will close. As simple as that.
Speaker 2:Well, that's a great segue into what we wanted to talk about. Anyway, on the potty.
Speaker 1:Yes.
Speaker 2:Which is creating necessary change in business.
Speaker 1:Yes, yes, yes, yes, yes. So we had a little conversation last night with one of our one-on-one clients who had a couple. She's making very necessary changes in her business.
Speaker 2:And absolutely. She's basically like burned her business to the ground and is rebuilding it. Yeah.
Speaker 1:And she's such a fucking powerhouse.
Speaker 1:I adore working with this girl. She's just and, yeah, we've had some really special moments together and like a very, very special one today, which I'm just you know it's sometimes you just have, you know, just, yeah, just like such beautiful, beautiful person to be around, but she has had to do some major work in her salon. So throughout this process of doing the break even, we were able to work where what her break even was and then we were able to put her costing of the services in compared to the break even and work out where we needed to bring up, remove and tweak.
Speaker 2:I want to just say as well, some of her services went up by $75. So she's a hairdresser and this is how much people and look, this is not no shame to anybody who's got unprofitable services. We don't know what we don't know. She had previously priced just by looking at other salons around the area.
Speaker 2:It was the same way that we had the same way that we did when we first opened, and when we actually pulled all the numbers apart and had a good look at them, we realized that she was not making any money. It wasn't about like not breaking them, and she was actually losing money by doing a lot of services, and once we have priced them the correct way, it means that never again will she do a service that's not profitable.
Speaker 1:Yeah, so this is like the really great part when you're working one-on-one and, like you know, if I'm going to plug us for a second, I'm going to plug it. We're actually at capacity, though I was going to say I could just say in a gig as well, it's going full off. I was like, oh, we're not plugging us, we don't have any crisis at the moment, but let us know that you're interested, because then when we have a space, we can always pop people away at this, for sure.
Speaker 1:But this is one of our things that we do really, really well, so we're able to, kind of without the emotion on it, look at where we need to improve the business, what needs to change for you to be where you want to be, and then help you how to navigate and roll that out. Now, one of the things that she's cut is doing men's haircuts. It's not her superpower. She doesn't feel that she's up, so she's been doing like you know, like $15, I think haircuts, was it something like that? Do you know like?
Speaker 2:$15 clip of cuts and then like $40 men's cuts, yeah.
Speaker 1:Not work. That lights her up. Certainly not a huge clientele with it. But what she's decided moving forward is that that's not the best way for her business to be. They're not like for what they need to be charging where they are and bringing it up to that level. She doesn't feel that their skill set is at that level, so they're going to be charging.
Speaker 2:And they don't want to invest in becoming at a higher skill set, because it's not what lights them up.
Speaker 1:Exactly so. They're wanting to focus more on color and that sort of thing, and so she's been finishing off with the last of her male clients and this is not a vendetta against males at all. It's just that she got some very strong feedback yesterday from, I mean, you know, the middle-aged males we love to give us their opinions. Big generalization there. Not trying to underscore my own experience, shella, but she was really thrown in. She had some very, very full-on feedback.
Speaker 1:Oh, we're not repeating the feedback on here, but oh, I thought that would be helpful, not the exact feedback.
Speaker 1:Oh yeah, go on Like the I think so the first thing that was said to her. I'm going to keep it in a. I'll keep it definitely in a clean version of what was said. She had one guy who was saying straight away, you know, you better have done your research. You know, make sure that your coaches know what they're doing. You can't be charging Melbourne prices in this place, and I think, to that sort of effect. And then also, well, it was between blaming us and her partner as well that he must have come in, and you know, and that's pretty confronting, I actually think that's. I just want to have a minute for that, and we spoke about it on the call today. It's quite confronting to have someone speaking to you like that when you're making necessary change for your business to stay open To really vulnerable position that you put yourself in.
Speaker 1:And I understand that. You know there will be certain people who will, and especially with business coaches and things like that, they'll be like oh you know what a crock, or what are you doing? What a scam. I don't know. I'm putting on a voice as well.
Speaker 2:There will be people that will there are people that told us that when we first started with the mentor.
Speaker 1:Yeah, and it was the same thing and we shared with this client our experiences with that as well. But what I really wanted to really highlight with this is that we actually don't need to explain why we're doing what we need to do within our businesses and we do need to make necessary change that not everyone's going to like and not everyone's going to be on board with, but it's what we need to do, to do what's best for the business, for us, for our lives, and we can't keep doing things for free or where we're giving things away or bar and losing money on things, and what I was saying to this client of ours is that, wow, one of the biggest like lessons of this is that you've really and this was someone that started as a friend for her as well.
Speaker 1:It was a friendship that then became a client, so it had a different like hit, the way that it had hit her with help.
Speaker 2:She was really disappointed, I think.
Speaker 1:Yeah, and she said like I feel stupid in a way. Not because she's stupid. She said I actually thought that this person was my friend and I can see now that he was coming to me because I was cheap and there's not actually a friendship there, especially with how he spoke and had said you know, not so much things about us. I think that's normal, but bringing the partner into it and, you know, blaming him and because that's you know, that couldn't be. It was just it was just yucky.
Speaker 2:Yeah, it was really yucky and I was really proud Like I was really proud of the way that our client handled it, because she really took the high road and immediately she was able to see that it was a him problem, not their business problem. But it is hard, it's bloody hard. The biggest thing that we said to her yesterday when she was telling us this story was you know, obviously we can identify that this is a him problem. She just really wanted to talk it out. But one thing that we did say to her was you know, it's really important, when we're making these necessary changes, to constantly remember in the back of your mind, if not this, what's the alternative? Exactly, so if we don't make these changes and if we don't price our services to be profitable, what's the alternative? Because you can't unsee when your services aren't profitable. Once you know that they're not profitable, it is so hard to go back into work and keep doing those until you change your prices.
Speaker 3:Yeah.
Speaker 2:Because you're doing a half head of full head of oil as a haircut, knowing that you're losing money. It is so difficult and I said to her you know you really need to focus on, if not this, then what's the alternative? What are we going to? What is life going to look like if we don't change these?
Speaker 1:prices.
Speaker 2:What are we going to be doing? How is this going to progress our business and move our business forward if we don't make these changes? You know what's my wage going to look like. Am I going to get a wage if? We don't make these changes.
Speaker 1:Totally.
Speaker 2:Are we going to be able to do the things that I want to do with my team and their education and the client experience and, you know, serving coffee and cocktails and all of these sort of things if we don't make these changes? And I think that was a really powerful thing that the three of us took out of that, because it was really realizing that, no, we're on the right track, we're absolutely on the right track here.
Speaker 2:I mean obviously you and I know that this system works because we've done it a million times over with different clients, but For her it was a really big win because she was like no, I feel really good about this and I really want to acknowledge that I'm shedding these people who don't respect me, don't Respect my business and they don't actually want to know. They want to go with what's best for a person or a business. And she was saying, if she was sitting in a business and she Heard someone saying that they were investing time and energy and money into mentorship and getting to get their business better and to really get better as a person.
Speaker 2:She said she would look at them and really admire that, whereas this person, who's clearly so far aligned from her and her business, didn't see it that way, and I think that was really huge, because when we are creating necessary change, it's really scary, absolutely Like whether it's changing your clientele, changing your location, changing your business name, changing your pricing, changing your team, changing your service offering Any of these things that you're moving into your next level self, or your business is moving into its next level self. It's really bloody daunting and it's really hard, and I think anyone who's going through this right now keeping in the back of your mind if not this, what's the alternative?
Speaker 1:Yeah, I think it's so important to remember that and to also have that Creating change does create discomfort. It's uncomfortable for us at the beginning, and then we start getting it, and then it can start having a bit of a consequence or a reaction or whatever it is that's happening within that, and then that can create more of that like, but this is all part of levelling up.
Speaker 1:Levelling up is not easy levelling up is not just you can't just do it without any growth and we were talking about that when we were talking about it as well the growth that comes from these conversations and these really shitty moments. We end up having so much gratitude for them because it's like this thing in our head where we're like, oh okay, amazing, like this person has been a longer line door, okay, amazing, like I've realised my own value and the fact that I can hear that this person doesn't value what I do, value my business, value me as a human, my relationship. It kind of played out into a few things then. But we need that. We need to go through that and to work out who is really a part of this and who is someone that is just here for convenience or whatever it is. And when we step into that, that's when we start creating the next level stuff, because we don't have to keep kind of sinking into the weeds anymore Totally. We get to hop up into a big, beautiful yacht. I'm not saying we're buying one, I'm saying it's a different level of lifestyle. It's a different level of alignment. It's a different level of what you draw in the team that you're drawing in. The clientele that you're drawing in, you're not having to justify what you're doing and especially in our industry, we're notorious people, places as an industry, people that really want to be liked and really we're constantly showing and then trying to twist ourselves into all these different positions to have the round of applause at the end and we all have we're so fearful of stopping that or not having that, like being rejected, and this thing is guys rejected, like her full site and what she wants to do said like no, you need to keep it where I like it, which is paying $15 a heck, stay in this box that I like you in. Yeah, 100%. And I think you know the fact that she didn't.
Speaker 1:And this is to anyone that's hearing this anyone that's creating change within their business keep fucking going. Know that this is right. You don't have to prove yourself to anyone. You don't need to have all the opinions. Like, as Brené Brown always says, if you're not in the arena, your opinion doesn't matter. And this is the thing. These people are not in the arena. This person does not know about our industry and what we need to do, and once we see the information, we can't unsee it. We can't pretend that it's not there, totally so. Keep going. If you are hearing this, you are someone that's need knows. You need to make necessary change. If you are someone who is currently making a certain change, I stand with you, I applaud you. Keep going, because we can't keep putting ourselves in the boxes which we're told to put ourselves in. We need to break outside those boxes and really, you know, stand in our full power as it is, and whether and if people are uncomfortable with that, that's an issue. It's got nothing to do with that with us.
Speaker 2:Wow, righty oh no, you're welcome. Very good, tess, mate. We end every episode in gratitude. What are you grateful?
Speaker 1:for I'm actually really grateful. I know you think I'll be taking the piss, but I'm not. I'm really grateful. You actually gave people like three really tangible tips with their break even, because I think a lot of people know what a break even is but don't know how to decrease it, and you gave them some really helpful tips there as to how to decrease it. So thank you for giving our community that offering. Thank you, my friend. What are you grateful for you?
Speaker 2:know I'm just grateful for the opportunity to be able to talk about this and you know, deep dive into this and I think you just absolutely nailed it. You do the empowerment thing really well and help people to see their value and I can help them see their numbers and it's a really beautiful combination and we do this exceptionally well at the Contra Salon and I feel really grateful for the team that we are and the fact that we got shown this seven years ago. Like, seven years ago, we worked with our mentor about like on this and we went through those that discomfort so we were able to understand what this person was going through and I'm so grateful that we took that plunge and did that with that Business coach 100 years ago about what they were going through.
Speaker 2:You know they received this passion and before we know that, weilie what was happening? Wallet ofذا faim historical, and you know we have so top of ourunintelligible.
Speaker 1:Yeah, and we're really grateful for that.
Speaker 2:So, charley, oh Wow much for listening to this episode and hanging out with us today To hear more about our journey. Follow us on Instagram at the underscore conscious underscore salon. If you're a shit speller, check the spelling of conscious or at a head hair underscore. Thank you so much for joining us today and we'll see you in the next episode.