Ever been caught in a fit of giggles while sitting in the most luxurious hotel suite, surrounded by your closest friends? That's exactly where our adventure begins this episode, as Rache Mahon owner of Pearl & Sage in Bendigo, Nic and Tess reminisce about the hijinks of our Melbourne trip for International Women's Day. We're not just recounting the laughs and unexpected sights from our presidential digs, though; we're diving deep into the magic of sisterhood and how these bonds shape our lives, work, and the way we celebrate our achievements.
Strap in for a candid talk about the complexities of evolving business roles – from those personal client interactions to trusting your team with the reigns. It's a narrative many leaders face, and we're pulling back the curtain on how open dialogue and a sprinkle of courage can lead to a seamless transition that keeps everyone's confidence intact. Picture your clients as passengers on a smooth flight, with your team as the skilled pilots – we'll explore the training and trust it takes to make that happen.
The heart of this episode beats to the rhythm of personal growth and strategic entrepreneurship. We unpack the emotional suitcase that comes with handing over day-to-day tasks to focus on steering the ship towards new horizons. It's about finding that sweet spot where work-life balance isn't just a buzzword, but a lived experience. From nurturing handovers to empowering your team, we're sharing the blueprint to maintain excellence and embrace change, all while keeping your community of clients and colleagues thriving. Join us for an honest conversation that's as uplifting as it is insightful.
Follow Rache:
@the_mahons_by_design
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Ever been caught in a fit of giggles while sitting in the most luxurious hotel suite, surrounded by your closest friends? That's exactly where our adventure begins this episode, as Rache Mahon owner of Pearl & Sage in Bendigo, Nic and Tess reminisce about the hijinks of our Melbourne trip for International Women's Day. We're not just recounting the laughs and unexpected sights from our presidential digs, though; we're diving deep into the magic of sisterhood and how these bonds shape our lives, work, and the way we celebrate our achievements.
Strap in for a candid talk about the complexities of evolving business roles – from those personal client interactions to trusting your team with the reigns. It's a narrative many leaders face, and we're pulling back the curtain on how open dialogue and a sprinkle of courage can lead to a seamless transition that keeps everyone's confidence intact. Picture your clients as passengers on a smooth flight, with your team as the skilled pilots – we'll explore the training and trust it takes to make that happen.
The heart of this episode beats to the rhythm of personal growth and strategic entrepreneurship. We unpack the emotional suitcase that comes with handing over day-to-day tasks to focus on steering the ship towards new horizons. It's about finding that sweet spot where work-life balance isn't just a buzzword, but a lived experience. From nurturing handovers to empowering your team, we're sharing the blueprint to maintain excellence and embrace change, all while keeping your community of clients and colleagues thriving. Join us for an honest conversation that's as uplifting as it is insightful.
Follow Rache:
@the_mahons_by_design
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Here at the Conscious Salon, we acknowledge the traditional owners of the land in which we stand today, the Boon Rung people of the Kula Nation. We pay our respects to the elders, past and present, and extend their respect to all Aboriginal and Torres Strait Islander people. Welcome to the Conscious Salon.
Speaker 2:Welcome back to the Conscious Podcast for this week. Conscious Salon Podcast.
Speaker 1:I'm really glad that I'm not allowed to say that. So the fact that Nikki's handed it over to Andrew Finkies Quite first of all hurtful that I wasn't offered the opportunity, I didn't get that leadership opportunity. Tess has just been on the podcast for like what? A year and a half and you've never been given that exceptional. Well, I just butt in, which is normally the fun part. I mean we've handed it over and it's gone terribly. She's forgotten the name of it. So, and that's good. What's this?
Speaker 1:saying If I want something done, I'll do it myself.
Speaker 2:Because Rachel Tewster says the Conscious Podcast.
Speaker 1:Absolutely not the bread I can't Mate. Do you know our business name? No, no, that's good. Alright, we'll cut her microphone off now. Thanks, Leah Nikki and I will be having a very conscious chat at the Conscious Salon Podcast.
Speaker 2:Thank you so much for joining us everyone.
Speaker 1:Read the name Rachel. It's everywhere. It's on your invoices as well that we're going to do so. We'll start there.
Speaker 2:But uh, that's good, we're here to talk about sister ship To be right by each other's side. Very good, but um, we are here.
Speaker 1:We're here with Rachel Mann, serial offender of the Conscious Podcast. It's definitely the last time we're hearing from her, because she won't be asked back and the friendship potentially is ending. Now. It's me right in my ego. We are here, we're actually um, we're on tour.
Speaker 1:Let's talk about where we are. We're on tour. Yesterday was International Women's Day and, as three international women, we thought what better opportunity to come and celebrate what it is to be hot and female. So we booked the presidential suite at Crown. We're definitely not the presidential suite, it's the premier suite.
Speaker 2:Oh, the premier suite at Jam.
Speaker 1:We're virtually we're in just above the MP's.
Speaker 2:Let's not let the truth get in the way of a good story. We're in the presidential suite.
Speaker 1:Um, yeah, and we thought look, why don't we bring the mics and do a little episode? Um, because we may as well make this a business expense as well. So, hopefully not from the ATO is listening, taxman's loving this? Yeah, exactly. But we we did book a really beautiful room and we really wanted to celebrate. Look, the three of us work really hard. Uh well, sorry, the two of us work really hard and Rachel's here as well. We did really want to celebrate ourselves and just what it means to be in beautiful sister ships. So last night we went to a beautiful dinner. We had a few cocky teas, cocky teas no, we're definitely not going with that. Cockies or cocktails, not cocky tea. I just thought we'd roll with like pracky teas and not a cheese.
Speaker 2:No.
Speaker 1:All right, we had a few cocktails, a few sherbet's, we had Uh, and we just enjoyed Melbourne and the room. Everyone went to bed a little earlier than I expected.
Speaker 2:Yeah.
Speaker 1:For the weirdest, like I don't know how many years we've been friends, but like I feel like I certainly have been one that's quite keen to have a late night.
Speaker 2:We've never, crowd midnight together Well have you ever seen us that past?
Speaker 1:9pm. Like genuinely.
Speaker 2:Well, remember last New Year's Eve um Nicola popped herself off at 11.
Speaker 1:Yeah, she was getting changed I was like I don't know how this ends, guys 3, 2, 1,.
Speaker 2:Happy New Year, blah, blah, blah, Like yes, fireworks, I'd seen her had heard it done it. She won't be doing it again.
Speaker 1:Okay, my sorry, good night. Yeah, I mean, that was definitely. Yeah, it was a bit of a turn for the for the books. Last night, when you were like ready to rage, I was definitely, uh yeah, I was like who's up for one more cocktail and everyone had their like night creams on.
Speaker 2:We're getting into the jam.
Speaker 1:He's sort of hopping into bed. Um, we did have some rage, had the trundle in the room. She ordered the trundle.
Speaker 2:I was basically like the dog at the end of the bed.
Speaker 1:Presidential suite. It's definitely a trundle.
Speaker 2:She really looks like a dog at the end of the bed.
Speaker 1:It's very good, but, guys, we're not just here to have a giggle and have our own little chat. We're here to to serve the people. This is the people's podcast, the conscious podcast and we're here to give some beautiful content constantly and like mate, this is where you're going to get thrown, because something's going to be asked of you and you're going to go what I have no idea.
Speaker 1:Exactly Paying attention. I'm attention, but we are here, right, she? We do a little segment around here every week. Uh, what's it called? She wouldn't have a clue. I do, she listens.
Speaker 2:Hot girl, hotline Beautiful. So we're doing the week that was.
Speaker 1:We're doing the hotline, so for anyone who's going to mention the fact that we were watching someone shagging this morning? That would have come up in the week that was.
Speaker 1:That's like the highlight of my week. So this morning which I have to say as well I every time I go to a hotel room, pete is like glued to the window, hoping to have that moment of seeing someone having sex across the hotel, like in the hotel opposite. And this morning we saw it and very sad that Pete wasn't here. He'll be booking a room at Crown. He wouldn't be in the presidential suite, no, he'd be in the hotel down the road actually. But we did look out the window this morning. We were like what is that person doing? I thought she was having like a some sort of seizure, because we could just see her against the window shaking uncontrollably.
Speaker 1:And then we realized she was absolutely getting railed, and it was. It was quite a well. Sorry, everyone, don't look at me with the. I didn't do it first of all. Here's the thing, though People do that because they think that it's like that windows over there where it's like reflective I don't know what that's called we can't see in. So she would have had the confidence that that was what was going on, but the reality is my darling. No, she knew. It was crystal clear, because she waived, we argued, we debated this.
Speaker 1:I said I was like why is she waving? Do we need to wave back? She 100% was waving, but yes she did. I think she was waving she did have a friend in there with her and we did like sit and just talk and watch for a little bit and then it wasn't hot Like I feel like it's sounding hot it wasn't.
Speaker 2:I mean in my book. It wasn't hot, I was not. It wasn't hot but it was not enjoyable, it wasn't hot but it was definitely the heart of the trip, for sure.
Speaker 1:Nikki, what did you call it? The rabbit, the rabbit. I just said like that, that sort of style of sex I just don't think he's in anymore. It's made a comeback. I told you it's made a comeback, it's the, that's the. You just screwed your face up at me saying the word railed, that's the term. I just that's. No one's enjoying that, though, like I, just I, that's absolutely not. I mean, look, we're here to talk business.
Speaker 1:Yeah, I'm just thinking consciously like revel and probably like hang on a minute, guys, like we didn't agree to the right conversation. So we'll clean it up. Sorry everyone. Three, two, one. We're back in the room. We're going to show up consciously on Open your eyes. We're back. Um very good so.
Speaker 2:What a terrible dream.
Speaker 1:We won't tamper with our podcast sponsorship any further. We're going to get straight into Hockey hotline. Yes, so for anyone new around here, we host a little segment straight after the shagging and hotel room segment and it is called Hockey Hotline, and we ask you on Instagram to submit your questions in a questions box If you want to know what's keeping you up at night, your troubles, your woes, any issues that you're having in your business, and then we offer our advice around it. Rachel, would you like to read out what this week's listener question is?
Speaker 2:Yes, absolutely so. Help transitioning clients from self to team.
Speaker 1:Okay, so it would be. I'm needing help transitioning clients from self to team. We usually have them quite abbreviated because our question box doesn't give us a lot to say and you got to sift through all some of the questions as one. You didn't need to choose this one and you thought this was a good one.
Speaker 2:Yeah, this resonated with me today. It was a good one. Well, I did it for you first, but you actually give your advice and then we'll go into dates.
Speaker 1:Give my advice.
Speaker 2:Transitioning clients. I think being really open and honest with clients especially if you're maybe changing a role or you're taking new clients on I think making them feel really safe and heard is a huge thing and making the transition really seamless, so talking to them and being really upfront is a really big one. I think there's nothing worse than you turn up to your appointment and, oh, your beauty therapist or your hairdresser isn't looking after you today, and I think that's when clients can feel a little bit funny. So I think streamlining it and being really open and honest with your clients, explaining why you may be transitioning them to another team member and how that would look for them, and to make them feel as comfortable as possible what do you think the biggest issue is within our industry that you see with owners and feeling like they have to do the clients?
Speaker 1:What are the issues that you see from an outsider's point of view and have you experienced any of them yourself?
Speaker 2:Meaning as in. Explain that a little bit more to me. Here we go.
Speaker 1:So something that we see a lot of the time to sell on is a lot of the time when we're deep diving with our clients as to why they're doing so many hours on the floor, and one thing that we see, a pattern that we see, is that an owner or owner operator is doing 40 hours, 50 hours a week on the floor and their team are gappy. And when we put it to them that, okay, you don't have the hours to work on the business because you're too tied up in the business, the team are gappy. There's an issue here. Why do you think that so many people fall into this?
Speaker 2:I think a lot of the time you get into that mentality, you're the owner, you've done it for so many years. They're your clientele. You don't want to let them down and I think it's even probably an ego thing, a little bit of like I've done her for so long and I know how to do it and I probably do it better in a sense, or she only wants to see me. In reality. I think, like you mentioned before, when you've got other team members that are, say, gappy or aren't filling their columns, it's crazy that you're as the operator, back to back, you know pushing yourself and squeezing people in when. But I think clients also have this thing that they want to see the owner. They think they're actually the best one or whatever it might be, to which I don't think.
Speaker 1:They think that the care factor is going to be different.
Speaker 2:Yes, yeah, because you own it, so yeah, Interesting.
Speaker 1:So what's a piece of advice that you could give to someone who's in that position?
Speaker 2:I think it's that comes back to, if you're like is spending more time with your team and making sure that they are looking after their clients just as well as following protocol, doing those touch points. What your brand is about and making sure every client is looked after 110% and exactly how you want to be executing that with everyone too.
Speaker 1:Totally, I think, if you have a consistent client and team experience so like two different experiences if you have a consistent team experience as in their training, their setup, they understand the ins and outs of everything and you're upskilling them all the time and you have a really seamless client journey, like all of their little touch points If you have consistency in both parties, you literally can't fail on this. There's no reason that you should be doing the clients. Jess, what do you think about someone needing help to transition clients over to the team? This is something that I'm currently experienced, have experienced and will experience. My schedule has changed a lot from being in the salon, you know, full time and doing. You know, when we started, it was just you and me, so I was the only hairdresser 11 years ago, whereas now we've got, you know, a team of six and there are five hairdressers there, five hairdressers in that mix. So and I'm only in the salon, you know, two to three days a fortnight, no three to four days a fortnight. So a lot of my clients have transitioned over to my team and it's all in the way that you do it.
Speaker 1:I think it's how we handle it. They will clients will be led with what you suggest with them, if you have the trust built, if you were and this is the thing that I can see playing out a lot and something that I really had to work on changing for myself. I used to get so I'm a words of affirmation girly right. So when I have people who like tell me that I'm the best, or that like no one can do things the way that I do, or like blah, blah, blah, whatever stuff like that, that used to really really fill up my cup Since becoming a business owner with team, I don't feel that way. It doesn't light me up, thinking I'm the best. I don't want to be the best.
Speaker 1:You actually get lit up by hearing how amazing the team are.
Speaker 2:Yeah.
Speaker 1:And I truly believe our team is better than me, skill set wise, 100% Like. There's so many factors in it, but the biggest thing is that's what I believe in my core. So for me, exactly the words that I need to hear now is that my team are incredible, how much they're loving their experience with X, y, z and how that is playing for the playing out for them, how much they're enjoying you know, seeing our team. So for me, with that, I really started shifting the language that was happening with my clients when they would do that whole thing of you know, like and I know every salon, like every person that's in salon still working on clients that own to salon when you have that like, you know, like the superstar status of being like I'm the best and you know well that old school mentality of like the owner is the best one or rubbish that I want to really break down on that. But I know this would be resonating with a lot of people listening right now. And for me, when my clients used to kind of bond with me over that of being like you know you're the best and you're amazing in this, that and the other, I really started shifting that and saying no, I'm not. My team is so much better than what I am.
Speaker 1:Next appointment Nikki, I'm actually not going to be here. I'd actually love you to see Rachel. She's incredible. You are really going to love your experience with Rach. I've written everything down, all of the notes down for Rach, so she's going to know really, you know clearly what we've been working towards and then also bringing Rachel in. So, Rachel, this I know, you know, nikki, nikki's actually going to be with you next appointment. I'm just going to also give you a few things. We're going to have a bit of a chat over the things we've been working on with Nikki's hair, but you're going to be in fantastic hands.
Speaker 2:Yes, and when you're doing your blood over is really important, yeah.
Speaker 1:So I think this is the thing not just giving them the word up and like I'm just going to rebook you, but when you create that, that connection between them before they even start, it creates a really great. It just gives you an advantage on it. So for me, I really stopped being the superstar. I really focused on creating my team to be the superstars and for me to be the I guess the the one that didn't have as many skill sets as what they do, and it's been great. So I think pretty much now I've only got really long term clients that I work on Like I'm talking pretty much from the beginning and my family.
Speaker 2:Other and friends, and also long term clients.
Speaker 1:They're just happy to go in and see the girls because you know your schedule, you're not as available as what you once were. So when they need to move or shuffle things around or whatever, they're open to seeing it because the trust is there. But I also think you know if there's One other aspect that we can look at as well. We also involve our team in every touch point with. Yeah so this is something that's quite unusual in the hairdressing world. Usually it's like you know, you just have your client and you know you'll like. It's kind of rare for Team members to have several different touch points, like for a client to have several different touch points with different team members throughout a hair appointment. Yeah, so we have like. Anyone in our team can do toners, anyone in our team can blow dry, anyone in our team can cut and color and we share clients. We really normalize sharing clients all the time. So that really helps us because often the clients already had a couple of touch points with a team member.
Speaker 1:If we're doing a handover and Separate from that, from a business point of view it also future-proofs your company because team members come and go. So when a team member leaves your business it's not as if because you've you've filled that client with confidence. It's not as if that client's like, well, it's a disaster, now what am I gonna do? They're like, okay, cool, well, I'll just see. So-and-so. So it really does future-proof your business, because the reality is, in this industry, people do come and go. Yeah, this is a really interesting question. Obviously, we handpicked it today because we wanted to get Rach on to talk a little bit about what her next steps in her business are. Rachie, I want you to share in your own words what you're going through and about to go through in your biz.
Speaker 2:Yeah, absolutely so. I think we've had Perlin's age now for 10 years. That will be this year. I started in the industry when I was 16 or 17. It's a long time and I really I really resonated.
Speaker 2:What Tessa was just saying before is truly, in the last couple of years I have really I I really enjoy hearing that my team are incredible, that I loved going in and they were all beautiful. They're so personable. That really lights me up and I was very much in the same position as you, tessa, like I was, like I'm just a superstar, I'm the owner. Now it's like when I have clients reach out to me and say I went in there, I saw such and such, you have the most incredible team. Yeah, I'm like, oh my goodness, what I'm doing and creating is is what I'm meant to be doing. And I had it a bit of an epiphany the other week and I sat in all my team meetings which I do on a Tuesday, and my leadership girls and my reception and marketing girls and all my team and we had a staff meeting and I just had this moment. I went home with Clinton. I said I truly think this is the time right now to Come off the tools, because I know it is incredible.
Speaker 2:Hands, how beautiful and it was beautiful, like I got sort of like really emotional thinking about that and I just thought, yeah, I I believe in them so much and, as you said before, tessa, that their skills Sorry, did you just ask me last night, is it Tessa or Tessa? But no, whatever knows me is Tessa.
Speaker 1:Right should have to have the awkward question last night. Yeah, it's just a little terrified, it's like given name Tessa, or Tessa or Teresa but I also said you're the second only other person in my life.
Speaker 2:It caused me Rachel yeah, that's caused me rage. Who was the other one? My mother-in-law, that's right.
Speaker 1:I understood, sorry, what you just said, with, like it, knowing it's an excellent hands.
Speaker 2:Beautiful, excellent hands. And also, I think I always said to Clint, when I decide to come off the tools off the floor, it won't be out of resentment or because I hate the place. All right, I want to do it at a time where I know it's right, and right now it is this year. In that transition, and because we've created incredible culture in there and an incredible team, I just feel like it's really my turn to work on the business and not in the business, and really mentor and grow and empower my team to be incredibly like, more incredible than they even are. And, yes, that's where we are at the moment.
Speaker 1:It's very exciting. So, tess and I have been in your ear for a little while about this and Because obviously, from when you're looking at someone else's business, you can have a bit more of an unemotional you know opinion about it. Now, obviously, everyone loves to hear other people's opinions about what they shouldn't shouldn't do, so we've always given you unsolicited advice or unpaid, yeah, many times but always adding in our little two cents. But I truly believe in my gut that Perl and Sage has grown to its capacity right now. Without I actually don't think it can grow much more further, like much, much more further.
Speaker 2:I think they can grow much more much further without you actually pulling away Cocktails.
Speaker 1:It's the next day. I don't actually think that it can grow further without you stepping out of the business and To get a different perspective on it, because sometimes, when you're in the in the trenches, like doing the work, working on the clients, well, that's what I'm. Yes, it's great. Yes, you get a different perspective on what your team are experiencing and what the clients are experiencing. But sometimes you need to take yourself a step further back to go Okay, cool, let's really look at our systems and processes, let's look at our vision, let's look at our direction. Where are we going? What can we further do to actually propel this business forward?
Speaker 1:And I really don't think that you can do that when you're working on the clients and you still got that Commitment because it takes you from being visionary and doing the, the bigger work and then coming back in and working on the clients. Then you go back to the visionary stuff and the planning. Then you go back in with working on the client. It sort of breaks it up too much. Yeah, yeah, so this is a pretty huge thing for you. How?
Speaker 2:have you told your team yet? Yeah, in our Team meeting last week I did and they just received it. So, like I, I think I got really emotional because it was sort of probably the second time I'd said it out loud and and they were like so you should like we have got it, you it's, it's your time to do that. We yeah, that was so beautiful About it.
Speaker 1:Did you tell all the team together, as a collective?
Speaker 2:Yeah, as a collective in our team meeting and I sort of really just wanted to explain what my role moving forward would be, and I think I really wanted to Let them know it's not me leaving and going, oh, I'm see you later. Thanks, you know.
Speaker 1:It's me wanting to invest more in them personally and professionally, and I think a lot of the time team can Sometimes worry in an announcement like that not that your girls did, but a lot of the time team can worry of like what does this mean for me?
Speaker 2:What does this look like moving forward.
Speaker 1:Are you abandoning ship? That's sort of I. But what a lot of people come to understand is when you step into that role of really mentoring and supporting your team, their team experience like their actual employee experience it grows so much. They have such a better experience because they're getting a different version of you.
Speaker 2:So rather than you giving yourself to the clients, you're literally giving yourself to the team totally, and I think, like a couple of my really highest values in life are Contribution, connection like an empowerment, and I really that I enjoy that and I love spending time with my team and I love spending time with my clients and that's what I get a kick out of most. So it's been really Beautiful to think I get to spend some more time with them like that as well.
Speaker 1:So have you told the clients?
Speaker 2:yet I have started to tell the clients, yeah, which has been interesting. My first one cried, which I was like, oh, this is gonna be a long day, it's gonna be a long day, but again really received it well and really like, yeah, so you should like. I think I had a lot of my clients I've had for 10 years plus and a lot have seen me grow up with the kids, you know, raising the kids, and One conversation I had with a client the other day and she's just said you know, it's your turn to be home with your kids or like be able to be really present with them. And I've got over over the years the guilt of I feel like I probably put this well. In fact I did put the business before my family and my kids to get it to a point where it needed to be at that time.
Speaker 1:And now I'm really, you know, really Feel good in my decision that I'm like I can still do both, but be really present when I'm at home and really present when I'm at work and I think you're making decisions For yourself and that's a beautiful thing and a lot of the time people can see Business owners and be like, oh, they've got freedom and flexibility and like this idea of what they think that business ownership is and yes, it can be all of those things, but also what people don't necessarily factor in like a lot of the time I feel that people can, you know, even even like team or friends and family or Partners or whoever it is can look at the business owner and be like, oh, you've got all of these resources, you've got freedom, flexibility, you know all these different things. And what they don't understand is okay, what does it look, what it look like to get there?
Speaker 2:What does?
Speaker 1:it constantly look like when you have to drop everything and and run back in it's. There's so many sacrifices behind the scenes and there's you. You deserve to have. Your life's look however you want to, because you have worked for that.
Speaker 2:Yeah, and I think I'm in a point to where my eldest daughter and she's about to turn 17 this weekend Happy birthday, leggi Lou and you know she's talked about wanting to move into state when she turns 18 and I was like and I'm very much like, oh, wow, okay, this is, this is happening, like life's still going, the kids are growing up and To be able to have that flexibility and be able to be part of their life right now and and probably the most time that she needs me To, really focused on that as well so yeah, it's exciting.
Speaker 1:Guys, we love a practical tip. I want to get three really clear, practical tips that if Someone wanted to do the same three really clear Steps that they could take One each. Yeah, right, she, what do you think is the most important thing that you've done in this process?
Speaker 2:so far. Obviously, I haven't told all my clients yet, but I think you're gonna do like an announcement. No, I had this conversation with the team. I think I really want to. I mean, they'll be listening to this so they'll know. Then the client I. Think transitioning the clients to make sure they feel really Comfortable, safe and, like I've already started to write notes for everyone. Like you know, cheryl loves to talk about Podcasts and she loves to do you know, she loves Netflix and she always watches.
Speaker 2:Totally yeah and really, and like you said to us, getting the girls to come in, I keep saying yes.
Speaker 1:I.
Speaker 2:Just getting them, really getting them in the room. This is Nikki, she's gonna be taking care of you. You're really good hands. One thing practical tip actually as well, going on to this is one thing we have within Perlin's age is a rule is every client is Sounds a bit weird touch by at least two other therapists. Yeah, then, they're one. They're one that they always see, because if they're sick, if they aren't annually, if they decide to come off the floor, they know the faces, they know who they are.
Speaker 1:They've got options, yeah so when I go in for my treatments, usually there's like I'll have people to trickle in because it's a door-open Policy in my appointment, but I don't know if it's just for me. It is really beautiful because the girls will all come in and say hi and I'm like, oh, we've got six or seven therapists and yeah, it's beautiful. Yeah, like they all make a point, even Um Fanny on the desk. When I first met her, she introduced herself and I don't know if it was just for me, but she was like my name's Fanny, I'm new here. Blah, blah, blah. What a beautiful touch.
Speaker 2:Totally great.
Speaker 1:So rates, your praki tea is transitioning the clients, like having that handover, really beautiful, great, tip, tip, tip, tip, tip. Yes, what about you? Yep, well, that was gonna be mine, so that's all right, I think. Ah, that's a really good one, thank you. So definitely like. The handover definitely needs to be set up for success. So that means notes, really detailed notes, which is again, as you said, rach, not just formulas. And, like you know Jessica, you know we put this color on her and we leave it for this long and she likes you know, this white, this and this.
Speaker 1:Talking about some of the like Significant touch points you can have, I think that's a great one. Um, I don't think introducing the team as well. I think that is such a Shifter with it. I think that if you can connect the two before the appointment, it just removes a lot of that Like uncertainty, that like fear. I think for me it's. I truly think it is Communicating really well, but not over communicating. So I think a lot of the time and I'm guilty of this when we make these big decisions, even with things of like cutting my hours down, I would overly explain it and I would give reasons and reasons and reasons as to why. It's because of this, you know, it's because I, you know, I'm working, I've got a lot more Responsibilities. I need to be better, you know, for my team. Feel like you have to justify.
Speaker 2:Yeah.
Speaker 1:I'd always keep going back to my hands, the fact that my hands are like not keeping up, and you know it's a matter of time with that. But the reality of this is I shouldn't need it, we don't need to explain it, it can just be. I'm stepping off the tools like it's enough. I'm stepping off the tools. Hmm, I'm going to be Working like this now. I'm gonna introduce you to Rachel, who's gonna come over and take care of you from here on out. Yada, yada.
Speaker 1:I think just being really clear in your communication, but not Feeling like you have to justify it. Let's stop justifying things and just be able to say things as they are. And it's okay If the client is a bit panicked or it's a bit. If they're upset or whatever or burst into tears, it's okay. It's okay if you're crying, it's okay. Even, as you said, you got emotional with it. It's yeah, it's a fucking huge part of our life that we're like changing and it's scary and it's daunting, it's overwhelming. But you know, when your time has come, your time has come and we all know this that it's not gonna go on forever. So it's just all in how you're handling it. I think honestly, communicating clearly, but Doing it from a place of luck putting like making sure that you're speaking from your heart and not feeling like you need to justify it.
Speaker 1:Justifications Not feeling like you need to justify it is a huge one. I think a lot of people feel like they need to justify it. To team, to clients, to friends, to family. You can choose whatever you want in your business. Your business is your parliament. You decide who comes in and out of it. You decide what roles everyone has. You decide how you want to work within that and to what capacity.
Speaker 1:It is literally choice and anything that we're not changing we're choosing. So if you're in the room and you're in the treatment room and you're not changing that and you want to work like that, you're choosing it. It is your choice. Yep, agreed 100%. What's your little tip? So we've got the nurtured handover, clear communication. I wanted to say like I want to elaborate on the communication, but communication with your team, I think, is really important. So making them feel extremely confident, but also reinforcing to them that you're making this decision, because it doesn't make sense for you to give to the clients. It makes sense for you to give to the business and to the team, and I think that is a really, really important communication.
Speaker 1:Again, it's not about justification. It's about people feeling really confident in your decision to mentor and step into a different level with the team, so even with us. I came off the floor I don't know five years ago or something four years ago. Four years ago, no, just four years ago.
Speaker 1:Yeah, four years ago, about four years ago, I came off the floor and I felt totally fine with it. I didn't do an announcement. I actually never did any sort of announcement on social media or anything like that because again I went to do that and then I was like hang on, I don't want this to be about me. I want this to be just about my team. I was very set in my way. I knew that I wasn't going to be coming back on the floor. The team knew that I wasn't going to be coming back on the floor. Like everyone was all across it and everyone was super confident and never did I justify it or apologize for it yeah, I was just like if anyone has any feelings on it, they're their feelings, they're not for me to carry.
Speaker 1:If people want to try and if people want to judge what I'm doing again not for me to carry, those feelings don't belong to me. So I think, just really communicating with your team well, really communicating with them and making them feel really confident about your decision Beautiful Love that Well, we've got the breakfast, intense Breakfast buffet in a row.
Speaker 2:We've got. Okay, we end our re-episode in gratitude Rach.
Speaker 1:Aside from the breakfast buffet, what are you grateful for in this moment?
Speaker 2:I'm grateful for both of you. I say this a lot, but I am so grateful that we decided to make this night happen last night and come and see each other. It's you guys are so influential in my life, and especially in the last two years, especially in life and business and in my families and I just want to say thank you to both of you.
Speaker 1:Love you, mate, love you. I'm super grateful for that as well.
Speaker 2:I'm so grateful for like this was spontaneous, it was last week I had to move to Cairo appointment for 15.
Speaker 1:Rachel, really has mentioned that as many times as she could. To make sure that we're aware. Yes, we're aware. You re-sketched a Cairo appointment. We're very grateful. Wow, the 450.
Speaker 2:Busiest person in bed again.
Speaker 1:No, I'm so grateful. I'm so grateful to be in a dynamic like this where we choose to come together. We don't live close to each other, we live. Is it two and a half hours, I think? I think it's like two and a half hours from my house to Rachel's house, and I would say it would be two from yours. It's not easy to sustain sister ship in those sort of or. I think, actually no. I think a lot of people think that relationships are defined by proximity. How?
Speaker 1:often you see someone physically being around them and that that determines your friendship. I am here to like blow that theory out of the water because people that I love the most none of them live close to me. Also, I live in our old Melbourne. It's like not tricky to do, but I think that I'm so grateful that, no matter how far we are from each other, we have a connection and commitment to each other always, and I think that it's so beautiful to again. It's the alignment, it's the like-mindedness and, yeah, you inspire the fuck out of me. So I'm really grateful for you and for sharing that and I appreciate even they fucked up the beginning.
Speaker 2:And gorgeous. Yes, I can handle that.
Speaker 1:That doesn't really bother me, it's just strange. I'm like, yeah, all right, but yeah, I'm super grateful that we first of all made this happen and then, secondly, that you, like, are truly unconditional with us, and I'm very, very grateful. Unconditional friendship is so hot. If you don't have unconditional friends, go and find them, and if you have conditional ones, let's do the audit. I was that was the other week when we mentioned about the audit, so I didn't anticipate that so many people would message through and say that they've done it.
Speaker 2:They've cut everyone off. Oh my god, so many people have done like a cow. Which is hot.
Speaker 1:But also it's like oh, hang on, I didn't mean like cut everyone out of your life, but if they weren't the right people, absolutely, absolutely.
Speaker 1:Yeah, so hot. Good on you guys. What are you grateful for? Nikki, this is a big, long winded thing. I'm really grateful, actually. No, I'm really grateful for, I'm really grateful that Rach finally learned Tessa's name.
Speaker 1:Yes, I am really grateful that we prioritise this Absolutely Because, as we always say, like you, we have choice in everything and sometimes it's really hard for us you know, with our high school mates, whatever it can be really hard for us to organise time together. It's like, oh, the kids and the reasons and the rhymes and whatever else. We threw this out there, like what a week or two ago, and we like, fuck, yeah, it's International Women's Day, let's go do this, let's spoil ourselves Like we know. We deserve, deserve this, we're worthy of this. Let's spend time together. Let's just go and do it. Throw it to the wind. And we made it happen. There was no one who hesitated and I love that, because the three of us are action takers and we also know the power of proximity and female relationships and how influential and I don't think it's a coincidence that it's, you know, the morning after International Women's Day.
Speaker 1:But I'm just grateful for the women in my life. Like you, guys are the most the closest women that I have in my life and my best friends, and I'm just really grateful. There's nothing that's off limits with us, as we've discovered with some of the conversations, as Rach has pulled out in the last 24 hours, but there's nothing off limits and it feels safe.
Speaker 1:And I feel really grateful to have that in my life. It's beautiful. Also really grateful for our neighbors for the show this morning. Yeah, it's good on you guys. That's great. And a little note to everyone If you think your windows are see through unless you are, oh, they knew that they weren't.
Speaker 1:They knew they weren't. Well, I mean good on them, good on them and good on us. Let's head off to breakfast. Love you guys. Stay conch. Thanks so much for listening to this episode and hanging out with us today To hear more about our journey. Follow us on Instagram at the underscore conscious underscore salon if you're a shit speller, check the spelling of conscious or at ahead hair underscore. Thank you so much for joining us today and we'll see you in the next episode.