Badass Clinicians Podcast
Win back your freedom, and make more profit while providing the best possible care for your patients. I'm Dr. Natty Bandasak, and I am the CEO & Owner of Myokinetix Physical Therapy & Performance. Four years ago, I started my clinic from scratch and built it into a 7-figure business. On this podcast, I’m going to share the secrets of how I did exactly that and talk to some of the awesome people who are determined to shake up the industry. Be sure to follow the podcast on your favorite platform so you never miss an episode!
Badass Clinicians Podcast
Avoid These Mistakes That Cost Your Clinic Money
Summary
In this episode, Natty and Sheston discuss common mistakes that can cost a clinic money. They emphasize the importance of documenting leads and maintaining a CRM system to nurture and convert potential clients. They also highlight the significance of providing exceptional customer service, including making eye contact, smiling, and showing genuine interest in patients. Additionally, they stress the need for accountability and regularly reviewing phone calls to provide feedback and improve performance. Finally, they discuss the importance of scheduling future appointments and setting expectations to ensure patient retention and successful outcomes.
Keywords
clinic, mistakes, money, leads, CRM, customer service, accountability, phone calls, scheduling, expectations, patient retention, outcomes
Takeaways
- Documenting leads and maintaining a CRM system is crucial for nurturing and converting potential clients.
- Exceptional customer service, including making eye contact, smiling, and showing genuine interest, is essential for patient satisfaction and retention.
- Regularly reviewing phone calls and providing feedback helps improve performance and accountability.
- Scheduling future appointments and setting expectations ensures patient retention and successful outcomes.