Badass Clinicians Podcast
Win back your freedom, and make more profit while providing the best possible care for your patients. I'm Dr. Natty Bandasak, and I am the CEO & Owner of Myokinetix Physical Therapy & Performance. Four years ago, I started my clinic from scratch and built it into a 7-figure business. On this podcast, I’m going to share the secrets of how I did exactly that and talk to some of the awesome people who are determined to shake up the industry. Be sure to follow the podcast on your favorite platform so you never miss an episode!
Badass Clinicians Podcast
Responding to Negative Reviews Professionally
Summary
In this episode, Natty and Chestin discuss how to deal with negative criticism and bad reviews. They share their own experiences and provide insights on how to handle these situations. They emphasize the importance of having a strong culture and clear expectations for both patients and team members. They also discuss the value of feedback and the opportunity it presents for improvement. They highlight the significance of responding to negative reviews in a professional and constructive manner, as it reflects the brand and can influence potential patients. They conclude by emphasizing the importance of having a strong why and vision to guide decision-making and maintain focus.
Keywords
negative criticism, bad reviews, culture, expectations, feedback, improvement, responding to reviews, brand, why, vision
Takeaways
- Having a strong culture and clear expectations is important for dealing with negative criticism and bad reviews.
- Feedback, both positive and negative, provides an opportunity for improvement and growth.
- Responding to negative reviews in a professional and constructive manner reflects the brand and can influence potential patients.
- Having a strong why and vision helps guide decision-making and maintain focus.