The Amazon Strategist Show
Amazon FBA Returns: The Settings Most Sellers Don't Know About
Sep 04, 2026
Season 5
Episode 18
The Amazon Strategist Show
Most Amazon sellers know they have to deal with returns. Far fewer know how many options they actually have for managing them.
In Part 2 of the Amazon Strategist Show, John Cavendish continues his conversation with JD Sass, Co-Founder & CEO of Axiom Return Solutions, about the overlooked strategies that can help Amazon sellers recover revenue, reduce unnecessary costs, and take more control over their returned inventory.
JD breaks down some of the lesser-known options available to sellers, including Manager Source Cost, FBA Evaluation and Ownership settings, manual removal orders, and different ways to handle returned inventory.
In This Episode
- How updating your Amazon Source Cost can increase reimbursement amounts
- Why Amazon's estimated inventory cost may be lower than your actual cost
- How to identify and file claims for damaged, missing, or incorrect returns
- Why sellers shouldn't automatically choose disposal
- How FBA Evaluation and Ownership settings can change what happens to returned inventory
- When to use removal orders instead of letting Amazon dispose of inventory
- Why returns data can reveal opportunities to recover revenue and cut costs
- JD's perspective on whether Amazon gets a bad rap for its returns process
JD also explains Axiom's free returns trial, where sellers can send in a batch of returns for processing and receive data through a dedicated dashboard before committing to a long-term solution.
If you're managing significant Amazon FBA return volume, this episode is a reminder that small operational decisions can have a meaningful impact on your bottom line.
🎙️ Guest: JD Sass, Co-Founder & CEO, Axiom Return Solutions
Connect with John Cavendish
Facebook: https://www.facebook.com/jgcuk
Instagram: https://www.instagram.com/thejohncavendish
LinkedIn: https://hk.linkedin.com/in/thejohncavendish
Know More About Seller Candy
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Facebook Page: https://www.facebook.com/SellerCandyPro
Instagram: https://www.instagram.com/sellercandyamz
LinkedIn: https://www.linkedin.com/company/sellercandy/
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