The Tradie Show
The Tradie Show is the podcast for tradies who are stuck working ‘IN’ the business instead of working ‘ON’ it. We know you’ve got big goals, but right now you probably feel like a slave to your own creation.
TAFE taught you to be a great tradie, but not a great business owner. It’s lonely, stressful and not your fault. We get it, we’ve been there too, deep in the trenches (literally) growing a plumbing business in Sydney. Life looked great on the outside, but behind the scenes, we were stressed out of our eyeballs.
As a result we almost lost everything ... we almost lost our business, our home and our marriage, but thankfully we came out the other side with a thriving business, completely off the tools and only working 2 hours p/week. How? Well, that's what we share here on The Tradie Show.
Following our success, we vowed to help other tradies, so you don’t have to go through what we did. We didn’t have any guidance and even when we tried to hire a coach, he knew nothing about the trade industry, so we ended up coaching him.
That experience inspired us to set up our amazing community and coaching program, Lifestyle Tradie to share the advice we wish we had about what it really takes to build a successful trade business and live the lifestyle you deserve.
And now The Tradie Show is an extension of that community.
So, if you’re a plumber, electrician, painter, landscaper, carpenter, builder, bricklayer, concretor, contractor, gardener, window washer, aborist, tiler, metal fabricator, roofer, glazier, handyman services, HVAC, solar installation services or any other trade business or trade service, then tune into The Tradie Show for no-fluff advice, fun banter and inspiring interviews to help you get results. BIG RESULTS!
Want to fast-track your results?
Book in a success session with Andy: https://www.lifestyletradie.com.au/
The Tradie Show
The Customer Experience Maximiser … & Ice Cream (Part 2)
Most tradies are flat-out chasing new jobs, juggling quotes, and hoping the phone keeps ringing. But what if you could create a customer experience so good that your customers never want to go anywhere else?
In this episode, Andy and Angela break down The Customer Experience Maximiser — a simple yet game-changing strategy that will have customers coming back again and again (and bringing their mates along too). Oh, and there’s a whole lot of talk about ice cream … because your trade business should be Neapolitan, not plain old vanilla!
What you’ll learn in this episode:
✅ The four levels of customer experience — Basic, Expected, Desired & Unexpected
✅ Why repeat customers are worth WAY more than constantly chasing new leads
✅ How small, low-cost changes can dramatically improve customer loyalty
✅ Real-world examples (including how a restaurant and a resort NAILED customer experience)
✅ Simple, actionable steps to go from “just another tradie” to the one customers rave about
This is PART 2 of a 2-part series all about the CUSTOMERS in your business.
🎧 Listen to PART 1 of the Customer Series: The ABCD Customer Mix: Are You Working With The Wrong Clients?
Want Andy to look at your business?
Book a free GamePlan call and get tailored advice to gain clarity and direction so you can create the lifestyle and freedom you deserve.
👉 www.lifestyletradie.com.au/gameplan-call
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