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Decode Ambiguity with Operational Definitions
Uncommon Sense - Tools to Improve your Work Forever
Uncommon Sense - Tools to Improve your Work Forever
Decode Ambiguity with Operational Definitions
Apr 16, 2025
Season 1
Episode 72
Process Management International (PMI)
We’re on the same page… Or are we?
In improvement work, misaligned understanding around simple terms like ‘on time’ or ‘complete’ can derail progress before it begins. But PMI Consultant Damion Albinson explains how you can cut through the noise with clear operational definitions.
Discover how to turn vague expectations into measurable clarity, avoid costly misunderstandings, and build trust with both customers and colleagues. The difference between rework and results starts with shared understanding.
More resources on this topic:
- Improvement Toolbox: Operational Definitions
- Video Series: Essential Green Belt Tools
- Blog: Agile Improvement Explained
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.
