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ADKAR is familiar territory for many improvement practitioners. Awareness, desire, knowledge, ability, reinforcement… a neat pathway to guide people through change. But what happens when you’ve ticked every box and adoption still falls short?

Join Laurence Restarick as he invites you to step back, think system-wide, and see change through a different lens, as he reframes ADKAR from a checklist to a diagnostic tool. Because sometimes resistance has less to do with people themselves, and more to do with the system they’re working within.

More resources:

• Systems Thinking From a Leadership Perspective
• The Response to Change Model
• Struggling to Drive Change?

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