Even the best-designed processes can drift over time, but Process Confirmation stops small deviations from becoming major gaps.

In this episode, PMI Senior Consultant Damion Albinson explains why Process Confirmation isn’t about auditing but understanding how work really happens. He explores how this approach helps leaders stay connected to operational reality, using the insights to strengthen performance and build capability at every level.

From frontline operators to leaders managing improvement systems, Damion shares practical examples of how you can use Process Confirmation to uncover variation, validate standards, and drive Continuous Improvement in a structured, positive way.

More resources:

• Improvement Toolbox – Process Confirmation
• Lean Thinking Is Not About Efficiency
• Establishing Visual Management and Daily Huddles

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You’ve delivered the project. The results are in. But six months later… the old ways of working have crept back in. So how do you stop progress from slipping away? 

Join PMI Senior Consultant Damion Albinson as he shares how to close the Improvement Cycle with confidence, turning delivery into lasting impact. Learn how thoughtful implementation, genuine stakeholder engagement, and building team capability can help change take root and grow.

If sustaining improvement feels like the toughest part, this episode will show how to make success stick and build momentum for what comes next.

More resources:

• Step change improvement using the PMI Improvement Cycle
• 5 Challenges of Embedding Control Charts in Daily Process Management
• Key Steps to Successful Project Planning

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• Dive into our Knowledge Hub for more tools, videos, and infographics
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What exactly is the problem? And what isn’t? It sounds simple, but getting clarity here can be the difference between chasing assumptions and finding the real root cause. 

Join PMI Director Consultant Stuart Gibson in the studio with Susannah Clarke as they discuss Is/Is Not, a beautifully simple tool often underused in problem solving. With a practical example involving soggy pizzas, Stuart shows how moving beyond scoping questions can generate powerful clues, test theories, and steer you toward evidence-based solutions. 

More resources:

• The Joy of Problems
• Transform You Problem Solving Mindset 
• 8D Problem Solving Template
  
  

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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Different approaches, same goal: better performance. That’s why Agile and Lean Six Sigma work together; aligning people, roles, and responsibilities to get the best out of every team.

Join Anthony Richardson in conversation with Susannah Clarke as they reveal how Lean Six Sigma roles like Green Belts, Black Belts, and Sponsors align with Agile roles such as Product Owner, Scrum Master, and Developers.

Learn when and how these roles intersect, why it matters for delivering improvements, and how clear role alignment can make your projects faster, smarter, and more effective.

More resources:

• Agile Improvement Explained  
• Agile Meets Lean Six Sigma: A Case Study 
• Setting Up for Agile Success

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It’s a classic tool.  But its reach is far wider than you might think.

Join PMI Consultant Des Kelly as he explains what Failure Modes Effects Analysis (FMEA) really is, how the 2019 global standard changed the game, and why Process FMEA now belongs in hospitals, call centres, control rooms and corporate functions as much as on the shop floor.

If you run, design, or depend on any process (yes, that means you!), you’ll see how FMEA can strengthen performance where it matters most, and start questioning why you ever left risk management to chance.

More resources:

• Getting to Grips with FMEA
• Improvement Toolbox – Failure Mode & Effects Analysis (FMEA)
• Elevate Your Skills: Black Belt Tools for Success

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It’s a bold claim, but one worth exploring.

Join PMI Consultant Niall Coney as he challenges one of the most persistent misconceptions in improvement: that Lean is about efficiency.

Through real-world examples and a return to the purpose behind Lean tools, Niall reframes Lean as a way to see abnormality at a glance.  Not as a shortcut to efficiency, but as a foundation for problem solving.

From 5S to standardised work, Andon to process confirmation, he explores how these tools expose problems rather than fix them, creating the conditions for better thinking, better habits, and better results.

If Lean feels like it’s missing the mark in your organisation, this conversation might just change the way you see it.

More resources:

• Taking Out Waste May Not Make You Lean 
• Lean tools enable change 
• Applying Lean in Service

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AI is reshaping problem solving. But can it follow the methods you trust? 

Join PMI Director Consultant Dennis Crommentuijn-Marsh as he shares an improvement-in-action story where conventional thinking reached its limit, and a custom AI agent opened new possibilities. 

He explains the difference between generic AI tools and tailored agents, how prompt engineering is shaping the future of work, and why this isn’t about replacing expertise, but amplifying it. 

If you’ve ever wondered how AI could support improvement, this episode will show you what’s possible. 

More resources:

• Revolutionise Your Process Excellence Using AI Agents
• When Is 8D the Right Problem-Solving Approach?
• Leading Transformation in the Age of AI

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8D has a reputation for being thorough, rigorous, and methodical. But is it always the best choice? 

Join PMI Director Consultant Stuart Gibson as he takes us though three digestible scenarios to highlight the difference between everyday fixes, improvement work, and when 8D is exactly the right tool. Cutting through the confusion, he unpacks the method step-by-step and explains how to use it with discipline, not by default. 

If you’ve ever asked, “Should we just fix it or dig deeper?” this episode will help you decide. 

More resources:

• The Joy of Problems
• Transform You Problem Solving Mindset
• 8D Problem Solving Template

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“If I change this… what happens over there?”

It’s a familiar question in improvement, and one that correlation helps us explore with rigour and insight.

Join PMI Consultant Niall Coney as he breaks down the concept of correlation and its role in uncovering meaningful relationships. Using practical examples, from machine settings to wellbeing initiatives, he explains how correlation and regression support evidence-based decisions, help avoid blind spots and focus improvement where it matters. 

But it’s not all good news. 

Niall also highlights essential cautions, including the limits of correlation, why causation can’t be assumed, and when covariance offers a sharper lens on variation.

Ready to move beyond surface observations and understand what’s really driving performance? This is essential listening.

More resources:

• Simplifying Sampling Strategies
• From Green Belt Practitioner to Black Belt Specialist: Making an Impact 
• Black Belt Tools for Success: On-Demand Webinar

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On the surface, everything seems aligned. But improvement just won’t stick. Why? 

Join PMI Director Consultant Warren Knight as he unpacks five leadership behaviours that quietly derail progress. From staying too far from the frontline to clinging to outdated thinking, these pitfalls are easy to miss but hard to work around. 

If you’ve ever struggled to get traction, build momentum or gain support for your improvement work, this conversation will help you see what might really be going on. 

More resources you may find helpful:

• Blog: 5 Things Every Leadership Team Should Know
• Podcast: How Effective Leaders Support a Learning Organisation
• Improvement Focus Collection: How Do You Build and Sustain an Improvement Culture?

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It’s a deceptively simple question: What is the purpose of this process? 

An unclear process purpose is one of the most overlooked causes of waste, misaligned priorities, poor decisions, and missed improvement opportunities. Yet too often, teams dive into complex redesign without first agreeing on why the process exists at all. 

Join PMI Director Consultant Stuart Gibson as he shows how stepping back to define process purpose clearly and collaboratively can uncover hidden value, prevent confusion, and drive more effective improvement efforts. Expect practical insights, thoughtful examples, and a reminder that common sense isn’t always common practice. 

More resources you may find helpful:

• Webinar: Where to Start with Daily Process Improvement 
•  Blog: Our Processes Should Not Be Rocket Science 
•  Podcast: Process Redesign and the 5Rs

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It’s simple: identify what’s valuable and do more of it. 

But in practice, defining what truly adds value and what doesn’t, can be far from straightforward. 

PMI Consultant Damion Albinson explores why defining “value add” is one of the trickiest yet most essential concepts in improvement. From legislative red tape to emotional resistance, he shares how well-intentioned tasks can cloud our view of what's really worth doing. 

Hear how to distinguish truly necessary work from disguised waste, why being comfortable with calling things "non-value add" reveals opportunity for real transformation, and how to navigate the emotional terrain of challenging long-held habits. 

More resources you may find helpful:

• Infographic: Assessing the Value Added by the Work We Do
• Podcast: Decode Ambiguity with Operational Definitions
• Webinar: Creating Space to Focus on the Value Add

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The core principle of DoE is elegantly simple: “how does this thing affect that thing?” 

PMI Consultant Niall Coney explores the value of experimental design and regression analysis: clear thinking, informed decisions, and measurable impact. Whether you’re working on improvement in manufacturing or marketing, operations or organisational change, don’t let the fear of complex statistical calculations hold you back.  

It’s about asking better questions and digesting the answers.

More resources on this topic:

• Podcast: Simplifying Sampling Strategies 
• Video: From Green Belt Practitioner to Black Belt Specialist – Making an Impact
• Blog: 9 Reasons Why You Shouldn’t Do A Lean Six Sigma Black Belt

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We’re on the same page…  Or are we?

In improvement work, misaligned understanding around simple terms like ‘on time’ or ‘complete’ can derail progress before it begins. But PMI Consultant Damion Albinson explains how you can cut through the noise with clear operational definitions.

Discover how to turn vague expectations into measurable clarity, avoid costly misunderstandings, and build trust with both customers and colleagues. The difference between rework and results starts with shared understanding.

More resources on this topic:

• Improvement Toolbox: Operational Definitions
• Video Series: Essential Green Belt Tools
• Blog: Agile Improvement Explained

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Does data collection feel like a tedious, time-consuming hurdle in your improvement projects? It doesn’t have to be.

Join Niall Coney, Consultant at PMI, for a 15-minute masterclass in smarter data collection that delivers reliable insights without wasting time or resources. Learn how to choose the right sampling strategy, ensure accuracy with the right measurement systems, and leverage data simulation effectively.

More resources:

• On Demand Webinar: Data Collection Techniques
• Podcast: The Value of Capability Analysis
• Blog: How to Identify Your First Green Belt Project

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Your improvement team is assembled, the project is underway, but something’s off. Misalignment keeps surfacing, engagement is lacking, and stalled progress feels inevitable.

Join PMI Consultant and improvement project expert Mark Allison, as he shares the essential steps for setting your team up for success, with practical techniques to build clarity, confidence, and collaboration from day one. Take the time to consider your onboarding process and ensure that your next project kicks off with a team that’s engaged, motivated, and ready to contribute.

Related resources:

• Podcast: Identifying the Right People for Your Improvement Team
• Toolbox: Roles in Process Management
• Template: Project Charter & Contract 

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When you spot a difference in your data, is it because something has genuinely changed, or is it just chance?

Join Niall Coney, Consultant at PMI, as he demystifies hypothesis testing: one of the most misunderstood tools in improvement. From p-values to t-tests, Niall breaks it down in practical terms, showing how the right statistical ‘screwdriver’ can give you the confidence to act on your data. 

Plus, a relatable lesson in learning to trust the numbers, even when they don’t tell you what you want to hear! Listen now and take the guesswork out of improvement.

More resources:

• Black Belt Tools for Success
• What is a Black Belt Project?
• Managing Variation with Heijunka

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If you’re making decisions based on assumptions, this episode could change everything.

Join PMI Consultant Dennis Crommentuijn-Marsh for a real-world case study where Capability Analysis exposed a costly blind spot for an unsuspecting organisation. As he shares valuable lessons learned from the experience, discover why process stability is just the beginning, how to avoid misleading conclusions, and the crucial role of strong supplier relationships for success.

More resources:

• Understanding Capability in Process Performance 
• Control Charts: Walter Shewhart’s Gift to Quality
• Overall Equipment Effectiveness (OEE) to Measure Performance

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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Struggling with team dynamics? When it comes to building a successful improvement team, skills matter, but the right people are everything.

Join PMI Consultant and improvement project expert Mark Allison as he shares his proven approach to assembling a team that delivers. He explains why passion and intrinsic motivation are more important than expertise, and why at least half your team should consist of process operators.

This episode could be the game-changer you need for success in your next improvement project.

More resources:

• How to Get The Best Out of Your Improvement Team
• Roles in Process Management Toolbox
• Project Charter & Contract Template

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How confident are you that the processes you rely on can delight your customers? 

Capability studies will provide the answer by revealing whether your processes are delivering what your customers truly want or simply what they’re willing to tolerate. Join PMI Director Consultant Warren Knight as he shares the principles, practices, and real-world insights that will empower your teams to move beyond "good enough" and consistently deliver excellence.

More resources:

• Control Charts: Driving Sustainable Performance Gains
• Accelerate Your Performance: Tools for Rapid Problem Solving
• 5 Ways to Boost Operational Performance 

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The patterns in your data can hold the key to better business decisions.

Histograms go beyond simple bar charts, offering a clear view of data distribution to uncover trends, probabilities, and hidden opportunities in your processes. Join PMI Director Consultant, Warren Knight, as he shares real-world examples and actionable tips to help you use histograms to uncover issues, enhance performance and deliver greater value to your customers. Tune in and discover the insights you’ve missed.


More resources:

• Podcast: SPC Charts: Driving Sustainable Performance Gains
• On Demand Webinar: Data Collection Techniques
• Blog: Future-Proof Your Organisation

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Stop chasing symptoms and start driving sustainable performance gains.

PMI Director Consultant Warren Knight shares how SPC Charts can unlock powerful insights into any metric, whether it’s sales conversion rates, recruitment timelines, or customer response times. This versatile tool goes beyond short-term results, revealing long-term trends that help distinguish normal variation from real performance issues.

With Warren’s personal insights, practical tips, and real-world examples, this conversation showcases how understanding variation leads to smarter decisions, prevents reactive management, and drives meaningful process improvements.


More resources on this topic:

• Podcast: Reporting and Reviewing Performance 
• On Demand Webinar: Accelerate Your Performance 
• Blog: 5 Challenges of Embedding Control Charts in Daily Process Management

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Are sales up this month? Have we produced more product this week than last week? Did we exceed our KPIs? Understanding how we’re performing against targets is a fundamental measure and is often reported using visual signals – green for ‘we’re doing great’, red for ‘we have a problem’.

But what this system doesn’t tell us is how our performance is varying over time. Join PMI Director Consultant Warren Knight, as he talks about common cause variation, and how responding to every signal can lead to increased inconsistency and frustration in your processes.


More resources on this topic:

• Accelerate Your Performance: Tools for Rapid Problem Solving
• Drive Your CI Performance with AI
• Maximising Inputs; Fuelling Growth; Balancing Value – PMI’s Managing Partners Discuss

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Your Quality Improvement activity isn’t delivering the value you want.

Business is fast-paced and complex, but your success can’t be sustained if you’re not focusing on what’s important. PMI Partner Consultant Des Kelly invites you to rethink your approach to Quality with insights from over four decades of industry transformation.

We explore how organisations have moved from a product-centric to a customer-first mindset, and why Continuous Improvement and employee engagement are key to delivering real value. Plus, you’ll hear why sustainability and ethics have a growing role of in shaping Quality strategies, and how digital tools are enabling a shift from reactive problem-solving to proactive, real-time solutions.

Ensure that your Quality efforts are focused on what genuinely drives impact with these valuable perspectives that could change the way you approach Quality.


More resources on this topic:

• Blog: 5 Things That Quality Is (and Isn’t): A Guide for Practitioners
• Podcast: Quality Driven Agile
• Minisode: Driving Quality, Empowering Teams

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Quality and Agile thrive together by putting your customer at the centre of what you do.

Join PMI Senior Consultant Anthony Richardson as he reveals how Agile tools like Empathy Maps, User Stories, and Retrospectives enhance both flexibility and customer satisfaction, debunking the myth that Agile improvement sacrifices quality for speed.

With insights into the crucial role of the Product Owner and the power of Continuous Improvement, this episode will inspire you to adopt strategies that elevate your business practices, keeping Quality front and centre.

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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