Artificial Intelligence, or "AI", is one of the hottest topics today as more companies use it to streamline operations, increase productivity, and improve customer service.
And while it seems like AI just recently burst onto the scene, today’s guest wrote a book two years ago, called The Best Robot Wins, which touched on the coming wave of AI in the workplace and its potential benefits and disruptions.
Krystal Parker is the president of the U.S. Christian Chamber of Commerce as well as an author and business consultant. On this episode of The Clarity Advisors Show, Krystal and host Ken Trupke discuss the impact of AI on business culture and how leaders can prepare themselves and their teams for the coming changes.
Timestamps
(01:00): About the U.S. Christian Chamber of Commerce
(04:03): Differences between building and inheriting a team
(06:00): What’s happened with AI since the book came out?
(10:58): Disruption in the workplace caused by AI
(14:44): The CEO of tomorrow vs. the CEO of today
(18:03): Getting your team on board
(20:45): Gaining the trust of skeptical team members
(23:36): Finding the right balance
(26:07): Areas where humans still have the edge
(31:38): Krystal’s recommended reading and listening
(33:33): How to connect with Krystal Parker
Episode Quotes
“I just want to encourage anybody that's starting a business or trying to get momentum in your business. Just keep swinging, keep digging, and keep grinding because you'll start to see it move.” (Krystal)
“Even though you're the one responsible, don't try to do it alone. Leverage collaborations, partners, and your network to help you to grow.” (Krystal)
“The greatest competitive advantage lies in a leader's ability to create good systems and processes so the human worker can thrive.” (Krystal)
“We're going to see more change in three to ten years in technology in the workplace than we saw in the last fifty.” (Krystal)
“The companies that are able to adapt and be agile and innovative and disruptive are the ones that are going to stick around.” (Krystal)
“Put the robots in to do what robots can do and save those humans for what only humans can do.” (Krystal)
“It used to be that the computer was only as smart as what you were able to type into it, and now the generative AI is beyond that. But what they cannot do is replace the human, the emotion, the emotional intelligence … that kind of response that only a human can have.” (Krystal)
Recommended Reading and Listening
Follow/Connect with Krystal Parker