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Leaders & Futures
Welcome… to Leaders and Futures! This podcast is about leading as futures emerge, are yet to be realized, or plainly…need to be reimagined. Someone has said that “The best way to predict the future is to create it.” Although it’s impossible to predict the future, one thing is certain: You must lead in it! It’s time to think differently about leading. Join us!
Leaders & Futures
Building and Maintaining Trust (Part 1)
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Dr. Jose LugoSantiago and Ret. Chief Bob Vasquez
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Season 5
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Episode 10
Chief and Dr Lugo discuss the importance of trust in organizations, emphasizing the need for a leader to be trustworthy and highlighting examples of trust in everyday situations. They also explore the relationship between quality, trust, and competence in the workplace, with Chief expressing concern about the quality of tools provided and Dr Lugo emphasizing the role of motivation, technical skills, and resources in leadership. The conversation concludes with a discussion on the impact of competence on brand reputation and customer satisfaction.
