Hospitality Mavericks Podcast

#11: Creating Grand Hotel Experiences With Andrew Mosley

September 02, 2018 Episode 11
Hospitality Mavericks Podcast
#11: Creating Grand Hotel Experiences With Andrew Mosley
Chapters
00:00:53
Andrew's story and his immediate attraction towards working in hotels
00:05:02
An overview of Andrew's 8 years working at The Grand Brighton
00:05:17
The greatest contributor towards The Grand's success
00:07:30
How the Grand are making efforts to retain their staff
00:11:33
Empowering staff to take action themselves and 'being part of the success of the business'
00:15:49
The relationship between the employee and customer experience Posted 19 days ago19 days ago
00:18:18
'The flywheel of momentum'
00:22:54
Getting the right management culture in place
00:26:02
What The Grand looks for when hiring new managers
00:27:49
ow The Grand approaches building and communicating their strategy
00:34:31
The future of the hospitality industry
00:39:39
Andrew's advice to someone starting out in the hotel industry
Hospitality Mavericks Podcast
#11: Creating Grand Hotel Experiences With Andrew Mosley
Sep 02, 2018 Episode 11
Hospitality Mavericks
Show Notes Chapter Markers

Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest contributors towards The Grand's success, including empowering staff to take action, getting the right management culture in place and the ways to build and communicate strategy throughout the business.

Andrew's story and his immediate attraction towards working in hotels
An overview of Andrew's 8 years working at The Grand Brighton
The greatest contributor towards The Grand's success
How the Grand are making efforts to retain their staff
Empowering staff to take action themselves and 'being part of the success of the business'
The relationship between the employee and customer experience Posted 19 days ago19 days ago
'The flywheel of momentum'
Getting the right management culture in place
What The Grand looks for when hiring new managers
ow The Grand approaches building and communicating their strategy
The future of the hospitality industry
Andrew's advice to someone starting out in the hotel industry