Brandon talks with Kevin Kline, Director of Agency Partners at Recharge, a recurring payments and retention optimization company. They talk about the recent Shopify Editions report which dives into Shopify solutions for merchants, creating strong communications after the sale, and how to optimize every part of the ecommerce journey. They go into the psychology of today’s customers and their ecommerce expectations, reducing friction with the customer experience, and focusing on lifetime value.
They also talk about technology integrations in the Shopify ecosystem and the importance of partnerships within the industry, as well as the role of agencies in the ecommerce space, and how to measure success with your content in new channels like TikTok.
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