To learn more about Gaitan Auto Repair:
Call: 239-895-6594
Website: gaitansautorepair
The first time I walked in, I was so impressed. Your father was there, you know, your team members are so polite and professional, clean, organized. And I think a lot to be said for wearing a uniform, proudly, you know, if brand, it's no different than you know, professional sports, you know, all those players feel great about playing on that team. And and that's the feeling I get from your place.
Charlie McDermott:
And, and that's why we're doing the podcast, you know, not only to, to let the world know that you exist, but more importantly, and I know where you where you come from, you just want to help people. It's why you got into the business by your father, I'm sure he got into the business way back when and and so with that, it's a question that I'm sure many of your new customers are thinking but probably you're just too polite to ask and anyone listening who's ever had their car worked on? And this applies on things probably plumbing and HVAC repair. You know, it's that, hmm. I just got an estimate. How do I know there's, you know, I can trust this right? For sure. How, how do you how do you answer that your day to day? Because I know you're proactive. And I mean, again, you make people feel so comfortable, you educate them, but still someone who doesn't know you, they gotta be thinking that what, what do you say to them,
Isac Gaitan:
My best method has always been educationally based. I try to educate the customer. A lot of time people think that is just taking out a screw or taking it apart and putting it back in. There's a lot more complicated, there's a lot more complex. Especially if you're talking about already two codes. If you're talking about to get to electrical diagnosis, you're talking about it, you go down the line with it, but education is key. clients need to know that is not just hey, look at my car real quick. And we know what it is because it we need to know hey, how long were you driving this car for with the symptoms? Hey, what happened when it started? Same thing when you go to the doctor's visit, and they ask you, when did your chest pain start? It's the same thing does it what makes it better? What makes it worse? So it's a long it's I call it an hour like like he transfers a little bit from my from my fire department job but it's kind of like an assessment on the vehicle. So you're kind of assessing the vehicle trying to get the history what jobs have already done with it. Haven't have already been worked on it. When did it start, etc. So I got a I just hit the customer down and I let them know hey, this is you're gonna have to move Husky drop it off depending on what it is. I let them know what we're gonna do. I give them evidence of what we find. And then we go from there, we make a plan. But as far as how I get my estimates with the labor rate, and how much time would it take plus the parks and then it that all accumulates into the total amount that I give to the customer and then I always tell the customer if there's any confusion, just let me know. That's my job to explain to you what we're gonna do to your car. It's not a hey, whose estimate yes or no? No. Okay, bye. You're always welcome. The customer asked me questions. I want them to ask me questions just because that's That's my job. That's what I'm here for. And you're coming to me because you don't know what's going on with the car. We do in this space. Is the education educationally based, you know, type of rapport with the client. That's what I try to do.
Charlie McDermott
I mean, so much going on with new cars nowadays. One, I don't even know how you begin to keep up with it all. And then of course, cars not too long ago. Before we get into that, just you had mentioned your, your firefighter...