{"version":"1.0.0","segments":[{"speaker":"Unknown","startTime":8.7,"endTime":13.74,"body":"Welcome to The Real"},{"speaker":"Unknown","startTime":8.7,"endTime":13.74,"body":"advisor podcast, t r a p twerp"},{"speaker":"Unknown","startTime":14.13,"endTime":17.34,"body":"please follow us and join in the"},{"speaker":"Unknown","startTime":14.13,"endTime":17.34,"body":"conversation on Twitter at"},{"speaker":"Unknown","startTime":17.34,"endTime":21.09,"body":"advisor podcast where you can"},{"speaker":"Unknown","startTime":17.34,"endTime":21.09,"body":"suggest ideas and themes you'd"},{"speaker":"Unknown","startTime":21.09,"endTime":24.54,"body":"like the truck team to discuss."},{"speaker":"Unknown","startTime":21.09,"endTime":24.54,"body":"Also remember to like and"},{"speaker":"Unknown","startTime":24.54,"endTime":28.2,"body":"subscribe to our YouTube channel"},{"speaker":"Unknown","startTime":24.54,"endTime":28.2,"body":"and leave a six out of five star"},{"speaker":"Unknown","startTime":28.2,"endTime":32.16,"body":"review on iTunes. Doing all this"},{"speaker":"Unknown","startTime":28.2,"endTime":32.16,"body":"really really helps us which"},{"speaker":"Unknown","startTime":32.16,"endTime":35.64,"body":"means we can do more to help"},{"speaker":"Unknown","startTime":32.16,"endTime":35.64,"body":"you. Now let's head over to the"},{"speaker":"Unknown","startTime":35.64,"endTime":37.92,"body":"studio for the latest pilot trap"},{"speaker":"Nick Lincoln","startTime":45.24,"endTime":48.24,"body":"yes indeed, dear"},{"speaker":"Nick Lincoln","startTime":45.24,"endTime":48.24,"body":"TRAPPIST, welcome back to"},{"speaker":"Nick Lincoln","startTime":48.24,"endTime":53.7,"body":"Episode 10 of the real advisor"},{"speaker":"Nick Lincoln","startTime":48.24,"endTime":53.7,"body":"podcast te R A P trap and"},{"speaker":"Nick Lincoln","startTime":53.7,"endTime":60.3,"body":"welcome D to a happy new year a"},{"speaker":"Nick Lincoln","startTime":53.7,"endTime":60.3,"body":"shiny brand new 2023 a new year"},{"speaker":"Nick Lincoln","startTime":60.3,"endTime":62.91,"body":"that's just been driven off the"},{"speaker":"Nick Lincoln","startTime":60.3,"endTime":62.91,"body":"forecourt it's gleaming there"},{"speaker":"Nick Lincoln","startTime":62.91,"endTime":65.88,"body":"are no thinks or dunks you can"},{"speaker":"Nick Lincoln","startTime":62.91,"endTime":65.88,"body":"see a reflection in the hubcaps"},{"speaker":"Nick Lincoln","startTime":65.88,"endTime":68.73,"body":"everything is sparkling and"},{"speaker":"Nick Lincoln","startTime":65.88,"endTime":68.73,"body":"lovely. We all know in about 11"},{"speaker":"Nick Lincoln","startTime":68.73,"endTime":72.66,"body":"months time, we'll be driving"},{"speaker":"Nick Lincoln","startTime":68.73,"endTime":72.66,"body":"around an old banger of a 2023"},{"speaker":"Nick Lincoln","startTime":72.66,"endTime":76.05,"body":"with lots of bumps rust,"},{"speaker":"Nick Lincoln","startTime":72.66,"endTime":76.05,"body":"McDonald's packets wedged down"},{"speaker":"Nick Lincoln","startTime":76.05,"endTime":78.66,"body":"the passenger seat sweet"},{"speaker":"Nick Lincoln","startTime":76.05,"endTime":78.66,"body":"wrappers over there. But for the"},{"speaker":"Nick Lincoln","startTime":78.66,"endTime":81.84,"body":"moment we're driving off in a"},{"speaker":"Nick Lincoln","startTime":78.66,"endTime":81.84,"body":"beautiful new year. Joining me"},{"speaker":"Nick Lincoln","startTime":81.84,"endTime":84.24,"body":"on this journey for the next 12"},{"speaker":"Nick Lincoln","startTime":81.84,"endTime":84.24,"body":"months or so if we last that"},{"speaker":"Nick Lincoln","startTime":84.24,"endTime":87.33,"body":"long are the other members of"},{"speaker":"Nick Lincoln","startTime":84.24,"endTime":87.33,"body":"the trapped in the trap pack The"},{"speaker":"Nick Lincoln","startTime":87.33,"endTime":91.41,"body":"three horsemen of the"},{"speaker":"Nick Lincoln","startTime":87.33,"endTime":91.41,"body":"apocalypse. Alan Smith, Karl"},{"speaker":"Nick Lincoln","startTime":91.41,"endTime":96.69,"body":"Witcher Khawaja and the heart"},{"speaker":"Nick Lincoln","startTime":91.41,"endTime":96.69,"body":"gentleman, we have a show packed"},{"speaker":"Nick Lincoln","startTime":96.69,"endTime":100.02,"body":"full of absolutely nothing. So"},{"speaker":"Nick Lincoln","startTime":96.69,"endTime":100.02,"body":"let's start unpacking your"},{"speaker":"Nick Lincoln","startTime":100.02,"endTime":105.3,"body":"straightaway. Andy Hart giving"},{"speaker":"Nick Lincoln","startTime":100.02,"endTime":105.3,"body":"us a bit of a timestamp, real"},{"speaker":"Nick Lincoln","startTime":105.3,"endTime":109.35,"body":"life planning outcomes and your"},{"speaker":"Nick Lincoln","startTime":105.3,"endTime":109.35,"body":"friend life insurance give us a"},{"speaker":"Nick Lincoln","startTime":109.35,"endTime":111.69,"body":"little Gibson little tail?"},{"speaker":"Andy Hart","startTime":111.99,"endTime":113.88,"body":"Is that what is that?"},{"speaker":"Andy Hart","startTime":111.99,"endTime":113.88,"body":"Well, we're kicking off with"},{"speaker":"Andy Hart","startTime":114.0,"endTime":117.36,"body":"happy new year everybody. Yeah,"},{"speaker":"Andy Hart","startTime":114.0,"endTime":117.36,"body":"it was just a follow up."},{"speaker":"Andy Hart","startTime":117.36,"endTime":119.37,"body":"Obviously, we talked about real"},{"speaker":"Andy Hart","startTime":117.36,"endTime":119.37,"body":"life client outcomes. So a"},{"speaker":"Andy Hart","startTime":119.37,"endTime":121.32,"body":"friend of mine unfortunately"},{"speaker":"Andy Hart","startTime":119.37,"endTime":121.32,"body":"passed away about four months"},{"speaker":"Andy Hart","startTime":121.32,"endTime":124.44,"body":"ago. I spoke about it on my"},{"speaker":"Andy Hart","startTime":121.32,"endTime":124.44,"body":"podcast, and I recently caught"},{"speaker":"Andy Hart","startTime":124.44,"endTime":127.38,"body":"up with his widow, which sounds"},{"speaker":"Andy Hart","startTime":124.44,"endTime":127.38,"body":"a bit weird corn and actually a"},{"speaker":"Andy Hart","startTime":127.38,"endTime":132.24,"body":"good friend of mine. Yeah, and I"},{"speaker":"Andy Hart","startTime":127.38,"endTime":132.24,"body":"was the only person to have sold"},{"speaker":"Andy Hart","startTime":132.24,"endTime":134.64,"body":"him some life insurance. I sold"},{"speaker":"Andy Hart","startTime":132.24,"endTime":134.64,"body":"him life insurance when he"},{"speaker":"Andy Hart","startTime":134.64,"endTime":139.89,"body":"bought his first home and I was"},{"speaker":"Andy Hart","startTime":134.64,"endTime":139.89,"body":"new to this business 2006 It was"},{"speaker":"Andy Hart","startTime":139.89,"endTime":143.13,"body":"an okay policy and I"},{"speaker":"Andy Hart","startTime":139.89,"endTime":143.13,"body":"guesstimated how much the payout"},{"speaker":"Andy Hart","startTime":143.13,"endTime":146.07,"body":"would be because it was to cover"},{"speaker":"Andy Hart","startTime":143.13,"endTime":146.07,"body":"a repayment mortgage. Long story"},{"speaker":"Andy Hart","startTime":146.07,"endTime":148.14,"body":"short, she contacted the"},{"speaker":"Andy Hart","startTime":146.07,"endTime":148.14,"body":"provider. And it's actually"},{"speaker":"Andy Hart","startTime":148.14,"endTime":151.32,"body":"twice as much as I very loosely"},{"speaker":"Andy Hart","startTime":148.14,"endTime":151.32,"body":"told her what I thought it would"},{"speaker":"Andy Hart","startTime":151.32,"endTime":155.34,"body":"be. And it's landed at a time"},{"speaker":"Andy Hart","startTime":151.32,"endTime":155.34,"body":"that's just massively helped her"},{"speaker":"Andy Hart","startTime":155.34,"endTime":158.85,"body":"and give her given her a lot of"},{"speaker":"Andy Hart","startTime":155.34,"endTime":158.85,"body":"thinking time. I mean, I know we"},{"speaker":"Andy Hart","startTime":158.85,"endTime":162.12,"body":"know the benefits of good"},{"speaker":"Andy Hart","startTime":158.85,"endTime":162.12,"body":"insurance and good planning, but"},{"speaker":"Andy Hart","startTime":162.12,"endTime":165.12,"body":"it's great to see, you know the"},{"speaker":"Andy Hart","startTime":162.12,"endTime":165.12,"body":"outcome of it. And as Nick"},{"speaker":"Andy Hart","startTime":165.12,"endTime":168.63,"body":"Murray says, life insurance is a"},{"speaker":"Andy Hart","startTime":165.12,"endTime":168.63,"body":"love letter to your family once"},{"speaker":"Andy Hart","startTime":168.63,"endTime":173.85,"body":"you're gone. And when that money"},{"speaker":"Andy Hart","startTime":168.63,"endTime":173.85,"body":"lands. It's it's an it's an it's"},{"speaker":"Andy Hart","startTime":173.88,"endTime":176.91,"body":"an enormous thud of a love"},{"speaker":"Andy Hart","startTime":173.88,"endTime":176.91,"body":"letter. So yeah, that's my"},{"speaker":"Andy Hart","startTime":177.6,"endTime":180.78,"body":"update on that long story short,"},{"speaker":"Andy Hart","startTime":177.6,"endTime":180.78,"body":"the payout was twice as much as"},{"speaker":"Andy Hart","startTime":180.78,"endTime":184.29,"body":"I literally told her it's going"},{"speaker":"Andy Hart","startTime":180.78,"endTime":184.29,"body":"to be and obviously that's clear"},{"speaker":"Andy Hart","startTime":184.5,"endTime":188.52,"body":"cash money that she can live off"},{"speaker":"Andy Hart","startTime":184.5,"endTime":188.52,"body":"and spend, and obviously help"},{"speaker":"Andy Hart","startTime":188.52,"endTime":191.04,"body":"the kids out and all the other"},{"speaker":"Andy Hart","startTime":188.52,"endTime":191.04,"body":"stuff. She had an enormous New"},{"speaker":"Andy Hart","startTime":191.04,"endTime":195.57,"body":"Year's Eve party and obviously,"},{"speaker":"Andy Hart","startTime":191.04,"endTime":195.57,"body":"money was no problem. I popped"},{"speaker":"Andy Hart","startTime":195.57,"endTime":198.69,"body":"in for a few hours. And it was a"},{"speaker":"Andy Hart","startTime":195.57,"endTime":198.69,"body":"it was a lot going on. So yeah."},{"speaker":"Andy Hart","startTime":199.05,"endTime":200.67,"body":"All good. That's my"},{"speaker":"Alan Smith","startTime":200.729,"endTime":204.059,"body":"it's interesting,"},{"speaker":"Alan Smith","startTime":200.729,"endTime":204.059,"body":"isn't it in our in our"},{"speaker":"Alan Smith","startTime":204.059,"endTime":207.899,"body":"profession, that I just think in"},{"speaker":"Alan Smith","startTime":204.059,"endTime":207.899,"body":"my experience, a lot of that"},{"speaker":"Alan Smith","startTime":207.899,"endTime":210.749,"body":"basic protection stuff, life"},{"speaker":"Alan Smith","startTime":207.899,"endTime":210.749,"body":"insurance and critical illness"},{"speaker":"Alan Smith","startTime":210.749,"endTime":214.169,"body":"policies has kind of kind of"},{"speaker":"Alan Smith","startTime":210.749,"endTime":214.169,"body":"gone by the wayside. And we've"},{"speaker":"Alan Smith","startTime":214.169,"endTime":217.079,"body":"become wealth managers now money"},{"speaker":"Alan Smith","startTime":214.169,"endTime":217.079,"body":"managers, and so it seems to be"},{"speaker":"Alan Smith","startTime":217.079,"endTime":220.559,"body":"in financial planners. I think"},{"speaker":"Alan Smith","startTime":217.079,"endTime":220.559,"body":"it's a useful reminder, they"},{"speaker":"Alan Smith","startTime":220.559,"endTime":223.079,"body":"know the fundamentals, the"},{"speaker":"Alan Smith","startTime":220.559,"endTime":223.079,"body":"building blocks of a sensible"},{"speaker":"Alan Smith","startTime":223.079,"endTime":226.499,"body":"financial plan are, you know,"},{"speaker":"Alan Smith","startTime":223.079,"endTime":226.499,"body":"protection against bad"},{"speaker":"Alan Smith","startTime":226.499,"endTime":229.859,"body":"surprises, nasty experiences,"},{"speaker":"Alan Smith","startTime":226.499,"endTime":229.859,"body":"things that your friends family"},{"speaker":"Alan Smith","startTime":229.859,"endTime":234.059,"body":"have are going through. So good"},{"speaker":"Alan Smith","startTime":229.859,"endTime":234.059,"body":"reminder, Mr. Hart. Happy New"},{"speaker":"Alan Smith","startTime":234.059,"endTime":234.839,"body":"Year,"},{"speaker":"Nick Lincoln","startTime":235.05,"endTime":239.16,"body":"and a job well"},{"speaker":"Nick Lincoln","startTime":235.05,"endTime":239.16,"body":"done, Andy. Yeah, okay. Thank"},{"speaker":"Nick Lincoln","startTime":239.16,"endTime":241.35,"body":"you. Thank you for that my"},{"speaker":"Nick Lincoln","startTime":239.16,"endTime":241.35,"body":"friend. So it is the start of"},{"speaker":"Nick Lincoln","startTime":241.35,"endTime":243.27,"body":"the new year and at this time of"},{"speaker":"Nick Lincoln","startTime":241.35,"endTime":243.27,"body":"year, what do we normally have"},{"speaker":"Nick Lincoln","startTime":243.27,"endTime":246.03,"body":"we have these things called"},{"speaker":"Nick Lincoln","startTime":243.27,"endTime":246.03,"body":"resolute while some of us have"},{"speaker":"Nick Lincoln","startTime":246.03,"endTime":250.2,"body":"these things called resolutions."},{"speaker":"Nick Lincoln","startTime":246.03,"endTime":250.2,"body":"Mr. Smith actually Mr. widger"},{"speaker":"Nick Lincoln","startTime":250.26,"endTime":252.81,"body":"let's bring him into the"},{"speaker":"Nick Lincoln","startTime":250.26,"endTime":252.81,"body":"conversation car New Year's"},{"speaker":"Nick Lincoln","startTime":252.81,"endTime":254.67,"body":"resolutions and then we'll get"},{"speaker":"Nick Lincoln","startTime":252.81,"endTime":254.67,"body":"Alan's"},{"speaker":"Carl Widger","startTime":255.69,"endTime":261.6,"body":"been in here. Yeah."},{"speaker":"Carl Widger","startTime":255.69,"endTime":261.6,"body":"The usual new meet my car is"},{"speaker":"Carl Widger","startTime":261.6,"endTime":264.51,"body":"going to be shining by the end"},{"speaker":"Carl Widger","startTime":261.6,"endTime":264.51,"body":"of the year as well. Nick is"},{"speaker":"Carl Widger","startTime":264.51,"endTime":267.54,"body":"going to be cleaned the whole"},{"speaker":"Carl Widger","startTime":264.51,"endTime":267.54,"body":"way. Good, man. Good man. Yeah,"},{"speaker":"Carl Widger","startTime":267.54,"endTime":270.69,"body":"so I have a number of"},{"speaker":"Carl Widger","startTime":267.54,"endTime":270.69,"body":"resolutions. I've actually this"},{"speaker":"Carl Widger","startTime":270.69,"endTime":275.1,"body":"morning. Just come off a zoom"},{"speaker":"Carl Widger","startTime":270.69,"endTime":275.1,"body":"call with our mutual friend"},{"speaker":"Carl Widger","startTime":275.13,"endTime":280.2,"body":"Justin King, who went through"},{"speaker":"Carl Widger","startTime":275.13,"endTime":280.2,"body":"some coaching with me and I"},{"speaker":"Carl Widger","startTime":280.2,"endTime":285.66,"body":"would highly recommend people go"},{"speaker":"Carl Widger","startTime":280.2,"endTime":285.66,"body":"and do the same and engage just"},{"speaker":"Carl Widger","startTime":285.75,"endTime":290.16,"body":"for some coaching. I think it"},{"speaker":"Carl Widger","startTime":285.75,"endTime":290.16,"body":"was really good. My one of my"},{"speaker":"Carl Widger","startTime":290.16,"endTime":295.98,"body":"main goals for the year is to"},{"speaker":"Carl Widger","startTime":290.16,"endTime":295.98,"body":"finally for good kick the"},{"speaker":"Carl Widger","startTime":295.98,"endTime":301.83,"body":"smoking habit, which I know is"},{"speaker":"Carl Widger","startTime":295.98,"endTime":301.83,"body":"very very stupid. and is totally"},{"speaker":"Carl Widger","startTime":301.83,"endTime":306.51,"body":"and utterly illogical. But I've"},{"speaker":"Carl Widger","startTime":301.83,"endTime":306.51,"body":"engaged in that habit for"},{"speaker":"Carl Widger","startTime":306.78,"endTime":309.81,"body":"several years now and haven't"},{"speaker":"Carl Widger","startTime":306.78,"endTime":309.81,"body":"given them up for a good while."},{"speaker":"Carl Widger","startTime":309.81,"endTime":315.39,"body":"So anyway, Justin has given me"},{"speaker":"Carl Widger","startTime":309.81,"endTime":315.39,"body":"some help on that. So part of my"},{"speaker":"Carl Widger","startTime":315.39,"endTime":319.95,"body":"plan to kick that habit is to do"},{"speaker":"Carl Widger","startTime":315.39,"endTime":319.95,"body":"dry January, which I'm kind of"},{"speaker":"Carl Widger","startTime":319.95,"endTime":323.1,"body":"actually looking forward to,"},{"speaker":"Carl Widger","startTime":319.95,"endTime":323.1,"body":"because November and December"},{"speaker":"Carl Widger","startTime":323.1,"endTime":327.63,"body":"were full on, let's just put it"},{"speaker":"Carl Widger","startTime":323.1,"endTime":327.63,"body":"that way. And I've also for the"},{"speaker":"Carl Widger","startTime":327.63,"endTime":332.55,"body":"first time ever signed up for a"},{"speaker":"Carl Widger","startTime":327.63,"endTime":332.55,"body":"half marathon in early March,"},{"speaker":"Carl Widger","startTime":332.97,"endTime":337.56,"body":"which I have been doing,"},{"speaker":"Carl Widger","startTime":332.97,"endTime":337.56,"body":"probably not as much training as"},{"speaker":"Carl Widger","startTime":337.56,"endTime":341.91,"body":"I should be doing. But yeah, I"},{"speaker":"Carl Widger","startTime":337.56,"endTime":341.91,"body":"was sort of laughing. I was out"},{"speaker":"Carl Widger","startTime":341.91,"endTime":346.95,"body":"a few times over December. And I"},{"speaker":"Carl Widger","startTime":341.91,"endTime":346.95,"body":"have been out a few times since."},{"speaker":"Carl Widger","startTime":347.91,"endTime":351.54,"body":"Indeed, part of the training"},{"speaker":"Carl Widger","startTime":347.91,"endTime":351.54,"body":"plan is to run a 10k this"},{"speaker":"Carl Widger","startTime":351.54,"endTime":354.18,"body":"evening. So that's what I have"},{"speaker":"Carl Widger","startTime":351.54,"endTime":354.18,"body":"to look forward to after this."},{"speaker":"Carl Widger","startTime":354.18,"endTime":358.98,"body":"But yeah, look, I just think"},{"speaker":"Carl Widger","startTime":354.18,"endTime":358.98,"body":"isn't that it's nice to be able"},{"speaker":"Carl Widger","startTime":358.98,"endTime":363.24,"body":"to hire and it's only a day,"},{"speaker":"Carl Widger","startTime":358.98,"endTime":363.24,"body":"it's a date in the calendar,"},{"speaker":"Carl Widger","startTime":363.24,"endTime":368.76,"body":"right? It's, it's just another"},{"speaker":"Carl Widger","startTime":363.24,"endTime":368.76,"body":"day, but it is nice as humans to"},{"speaker":"Carl Widger","startTime":368.79,"endTime":376.65,"body":"to be able to have this reset or"},{"speaker":"Carl Widger","startTime":368.79,"endTime":376.65,"body":"refresh button, and to kind of I"},{"speaker":"Carl Widger","startTime":376.65,"endTime":381.15,"body":"think go at the New Year with"},{"speaker":"Carl Widger","startTime":376.65,"endTime":381.15,"body":"kind of a new sense of gusto and"},{"speaker":"Carl Widger","startTime":381.15,"endTime":386.07,"body":"energy. And I'm genuinely really"},{"speaker":"Carl Widger","startTime":381.15,"endTime":386.07,"body":"excited for the year ahead."},{"speaker":"Carl Widger","startTime":386.67,"endTime":390.51,"body":"Great plans professionally, but"},{"speaker":"Carl Widger","startTime":386.67,"endTime":390.51,"body":"but the thing I'm really"},{"speaker":"Carl Widger","startTime":390.51,"endTime":395.73,"body":"focusing on this year is me on"},{"speaker":"Carl Widger","startTime":390.51,"endTime":395.73,"body":"putting on my own oxygen mask"},{"speaker":"Carl Widger","startTime":395.73,"endTime":399.27,"body":"first, I'm looking after myself,"},{"speaker":"Carl Widger","startTime":395.73,"endTime":399.27,"body":"and I know that everything"},{"speaker":"Carl Widger","startTime":399.27,"endTime":403.65,"body":"flows, if I do that, so I have"},{"speaker":"Carl Widger","startTime":399.27,"endTime":403.65,"body":"some nice plans for my kids"},{"speaker":"Carl Widger","startTime":403.65,"endTime":408.09,"body":"later on in the year as well. So"},{"speaker":"Carl Widger","startTime":403.65,"endTime":408.09,"body":"yeah, it's I think I sent in a"},{"speaker":"Carl Widger","startTime":408.09,"endTime":411.84,"body":"message into our group there a"},{"speaker":"Carl Widger","startTime":408.09,"endTime":411.84,"body":"day or two ago, I'm planning"},{"speaker":"Carl Widger","startTime":411.84,"endTime":416.19,"body":"with purpose, and I really"},{"speaker":"Carl Widger","startTime":411.84,"endTime":416.19,"body":"making sure that I'm putting in"},{"speaker":"Carl Widger","startTime":416.19,"endTime":419.04,"body":"lots of me time in my diary,"},{"speaker":"Carl Widger","startTime":416.19,"endTime":419.04,"body":"which I have neglected over the"},{"speaker":"Carl Widger","startTime":419.04,"endTime":424.65,"body":"last while which is a stupid"},{"speaker":"Carl Widger","startTime":419.04,"endTime":424.65,"body":"thing to do. But you know, we we"},{"speaker":"Carl Widger","startTime":424.68,"endTime":427.92,"body":"live and breathe the goals,"},{"speaker":"Carl Widger","startTime":424.68,"endTime":427.92,"body":"dreams and aspirations talk to"},{"speaker":"Carl Widger","startTime":427.92,"endTime":431.34,"body":"our clients. So I'm going to do"},{"speaker":"Carl Widger","startTime":427.92,"endTime":431.34,"body":"that for myself. And I'm going"},{"speaker":"Carl Widger","startTime":431.34,"endTime":435.12,"body":"to walk the walk as well as"},{"speaker":"Carl Widger","startTime":431.34,"endTime":435.12,"body":"talks talk the talk and 2023."},{"speaker":"Carl Widger","startTime":435.66,"endTime":439.77,"body":"Alan, anything. We've had a few"},{"speaker":"Carl Widger","startTime":435.66,"endTime":439.77,"body":"conversations on WhatsApp by"},{"speaker":"Carl Widger","startTime":440.58,"endTime":442.92,"body":"using some similar plans."},{"speaker":"Alan Smith","startTime":444.27,"endTime":448.74,"body":"Yeah, yeah. One"},{"speaker":"Alan Smith","startTime":444.27,"endTime":448.74,"body":"thing about this, this"},{"speaker":"Alan Smith","startTime":448.74,"endTime":452.55,"body":"profession that we operate in is"},{"speaker":"Alan Smith","startTime":448.74,"endTime":452.55,"body":"quite a sociable social kind of"},{"speaker":"Alan Smith","startTime":452.94,"endTime":457.59,"body":"community, isn't it? And my God,"},{"speaker":"Alan Smith","startTime":452.94,"endTime":457.59,"body":"we have we've been very sociable"},{"speaker":"Alan Smith","startTime":457.62,"endTime":460.98,"body":"the four of us and a few others"},{"speaker":"Alan Smith","startTime":457.62,"endTime":460.98,"body":"over the past couple of months."},{"speaker":"Alan Smith","startTime":461.01,"endTime":463.23,"body":"And I don't know about you Well,"},{"speaker":"Alan Smith","startTime":461.01,"endTime":463.23,"body":"I do know about you, but I was"},{"speaker":"Alan Smith","startTime":463.23,"endTime":467.1,"body":"kind of limping towards the"},{"speaker":"Alan Smith","startTime":463.23,"endTime":467.1,"body":"finish line of the year. You"},{"speaker":"Alan Smith","startTime":467.1,"endTime":470.16,"body":"know, it was a busy December we"},{"speaker":"Alan Smith","startTime":467.1,"endTime":470.16,"body":"had you know, team and Collie"},{"speaker":"Alan Smith","startTime":470.19,"endTime":473.31,"body":"Christmas dues and lunches and"},{"speaker":"Alan Smith","startTime":470.19,"endTime":473.31,"body":"drinks and dinners and all sorts"},{"speaker":"Alan Smith","startTime":473.31,"endTime":475.47,"body":"of things going on but a few"},{"speaker":"Alan Smith","startTime":473.31,"endTime":475.47,"body":"couple of client things I went"},{"speaker":"Alan Smith","startTime":475.47,"endTime":480.99,"body":"to us lot got together and and"},{"speaker":"Alan Smith","startTime":475.47,"endTime":480.99,"body":"it takes it all I mean, we're"},{"speaker":"Alan Smith","startTime":480.99,"endTime":483.03,"body":"not getting any younger. I'm"},{"speaker":"Alan Smith","startTime":480.99,"endTime":483.03,"body":"definitely not getting younger"},{"speaker":"Alan Smith","startTime":483.03,"endTime":486.9,"body":"and it takes a toll and I was"},{"speaker":"Alan Smith","startTime":483.03,"endTime":486.9,"body":"looking forward to Yeah, to this"},{"speaker":"Alan Smith","startTime":486.9,"endTime":489.93,"body":"time of year. I want to give a"},{"speaker":"Alan Smith","startTime":486.9,"endTime":489.93,"body":"shout out to my friend and"},{"speaker":"Alan Smith","startTime":489.93,"endTime":493.65,"body":"colleague Mr. Nick Lincoln, who"},{"speaker":"Alan Smith","startTime":489.93,"endTime":493.65,"body":"lasted until January the second"},{"speaker":"Alan Smith","startTime":494.01,"endTime":499.8,"body":"on his drive. January's you sent"},{"speaker":"Alan Smith","startTime":494.01,"endTime":499.8,"body":"a send an image around the large"},{"speaker":"Alan Smith","startTime":499.83,"endTime":504.03,"body":"glass of red to see he's hit a"},{"speaker":"Alan Smith","startTime":499.83,"endTime":504.03,"body":"few road bumps on the dry"},{"speaker":"Alan Smith","startTime":504.03,"endTime":507.0,"body":"January 24 hours into it."},{"speaker":"Nick Lincoln","startTime":507.06,"endTime":511.41,"body":"I tried to dry"},{"speaker":"Nick Lincoln","startTime":507.06,"endTime":511.41,"body":"Tuesday last November. It was"},{"speaker":"Nick Lincoln","startTime":511.41,"endTime":514.26,"body":"the worst day of your life and I"},{"speaker":"Nick Lincoln","startTime":511.41,"endTime":514.26,"body":"never ended never ended."},{"speaker":"Alan Smith","startTime":514.59,"endTime":517.8,"body":"I'm so I'm taking it"},{"speaker":"Alan Smith","startTime":514.59,"endTime":517.8,"body":"to a new level. I do think"},{"speaker":"Alan Smith","startTime":517.83,"endTime":520.2,"body":"honestly, I think well I'll just"},{"speaker":"Alan Smith","startTime":517.83,"endTime":520.2,"body":"speak for myself. I think this"},{"speaker":"Alan Smith","startTime":520.2,"endTime":523.05,"body":"can be quite a challenging job."},{"speaker":"Alan Smith","startTime":520.2,"endTime":523.05,"body":"I think it can be quite"},{"speaker":"Alan Smith","startTime":523.08,"endTime":526.17,"body":"stressful at times. And I do"},{"speaker":"Alan Smith","startTime":523.08,"endTime":526.17,"body":"think my experience I need to be"},{"speaker":"Alan Smith","startTime":526.17,"endTime":530.13,"body":"at my kind of best game. So I've"},{"speaker":"Alan Smith","startTime":526.17,"endTime":530.13,"body":"done dry January for as long as"},{"speaker":"Alan Smith","startTime":530.13,"endTime":533.49,"body":"I can remember. And it's and"},{"speaker":"Alan Smith","startTime":530.13,"endTime":533.49,"body":"I've just liked it a lot of"},{"speaker":"Alan Smith","startTime":533.49,"endTime":536.01,"body":"benefit from it. It's just a"},{"speaker":"Alan Smith","startTime":533.49,"endTime":536.01,"body":"sort of, it's almost a bit of a"},{"speaker":"Alan Smith","startTime":536.01,"endTime":539.01,"body":"challenge. You can do go for"},{"speaker":"Alan Smith","startTime":536.01,"endTime":539.01,"body":"weeks without a drop of alcohol."},{"speaker":"Alan Smith","startTime":539.01,"endTime":541.89,"body":"Wow, amazing. And I've in the"},{"speaker":"Alan Smith","startTime":539.01,"endTime":541.89,"body":"last couple of years, I've"},{"speaker":"Alan Smith","startTime":541.89,"endTime":544.56,"body":"actually extended it I've gone"},{"speaker":"Alan Smith","startTime":541.89,"endTime":544.56,"body":"into February as well."},{"speaker":"Alan Smith","startTime":545.4,"endTime":550.11,"body":"Eventually sort of social things"},{"speaker":"Alan Smith","startTime":545.4,"endTime":550.11,"body":"catch up with you. But I am"},{"speaker":"Alan Smith","startTime":550.11,"endTime":554.91,"body":"going and this is standby to"},{"speaker":"Alan Smith","startTime":550.11,"endTime":554.91,"body":"just get abuse on this. There's"},{"speaker":"Alan Smith","startTime":554.91,"endTime":557.85,"body":"a there's a thing called monk"},{"speaker":"Alan Smith","startTime":554.91,"endTime":557.85,"body":"mode. All the cool kids are"},{"speaker":"Alan Smith","startTime":557.85,"endTime":561.6,"body":"doing this No Go monk mode. So"},{"speaker":"Alan Smith","startTime":557.85,"endTime":561.6,"body":"just I'm gonna live like a monk."},{"speaker":"Alan Smith","startTime":562.8,"endTime":567.63,"body":"Was that mean? So obviously no"},{"speaker":"Alan Smith","startTime":562.8,"endTime":567.63,"body":"booze. I am eating healthy. I'm"},{"speaker":"Alan Smith","startTime":567.63,"endTime":570.78,"body":"going on intermittent fasting"},{"speaker":"Alan Smith","startTime":567.63,"endTime":570.78,"body":"which I use I've gone on and off"},{"speaker":"Alan Smith","startTime":570.81,"endTime":575.13,"body":"for some just gotten down this"},{"speaker":"Alan Smith","startTime":570.81,"endTime":575.13,"body":"track of omad is called one meal"},{"speaker":"Alan Smith","startTime":575.13,"endTime":579.0,"body":"a day. And, you know trying to"},{"speaker":"Alan Smith","startTime":575.13,"endTime":579.0,"body":"focus on exercise, getting my"},{"speaker":"Alan Smith","startTime":579.0,"endTime":582.27,"body":"10,000 steps in every day trying"},{"speaker":"Alan Smith","startTime":579.0,"endTime":582.27,"body":"to focus on rest and recovery"},{"speaker":"Alan Smith","startTime":582.27,"endTime":586.41,"body":"and sleep. Getting up really"},{"speaker":"Alan Smith","startTime":582.27,"endTime":586.41,"body":"early in the morning and doing"},{"speaker":"Alan Smith","startTime":586.53,"endTime":590.19,"body":"just focusing on creative work."},{"speaker":"Alan Smith","startTime":586.53,"endTime":590.19,"body":"I would call it for two or three"},{"speaker":"Alan Smith","startTime":590.19,"endTime":594.33,"body":"hours every morning. I reckoned"},{"speaker":"Alan Smith","startTime":590.19,"endTime":594.33,"body":"I just think that I need to get"},{"speaker":"Alan Smith","startTime":594.36,"endTime":597.9,"body":"momentum in the year if I have"},{"speaker":"Alan Smith","startTime":594.36,"endTime":597.9,"body":"if I have a month of really just"},{"speaker":"Alan Smith","startTime":597.9,"endTime":602.43,"body":"focus creativity Stay out of"},{"speaker":"Alan Smith","startTime":597.9,"endTime":602.43,"body":"trouble, you know, just just be"},{"speaker":"Alan Smith","startTime":602.55,"endTime":606.72,"body":"healthy, good rest, but But you"},{"speaker":"Alan Smith","startTime":602.55,"endTime":606.72,"body":"know, do a solid day's work and"},{"speaker":"Alan Smith","startTime":606.72,"endTime":609.15,"body":"do that consistently day after"},{"speaker":"Alan Smith","startTime":606.72,"endTime":609.15,"body":"day for a month, I think it will"},{"speaker":"Alan Smith","startTime":609.15,"endTime":611.1,"body":"set me up for the rest of the"},{"speaker":"Alan Smith","startTime":609.15,"endTime":611.1,"body":"year,"},{"speaker":"Carl Widger","startTime":611.13,"endTime":614.55,"body":"I think I think as"},{"speaker":"Carl Widger","startTime":611.13,"endTime":614.55,"body":"well allen key from listening to"},{"speaker":"Carl Widger","startTime":614.55,"endTime":617.31,"body":"what you're saying there, and"},{"speaker":"Carl Widger","startTime":614.55,"endTime":617.31,"body":"hopefully from what I've said,"},{"speaker":"Carl Widger","startTime":617.31,"endTime":621.12,"body":"as well as that, you're kind of"},{"speaker":"Carl Widger","startTime":617.31,"endTime":621.12,"body":"excited by those plans. So like"},{"speaker":"Carl Widger","startTime":621.12,"endTime":624.75,"body":"that, that's, that means it's"},{"speaker":"Carl Widger","startTime":621.12,"endTime":624.75,"body":"not that much of a chore. It's"},{"speaker":"Carl Widger","startTime":624.75,"endTime":627.69,"body":"like, yeah, geez, I can't wait"},{"speaker":"Carl Widger","startTime":624.75,"endTime":627.69,"body":"to roll this on a couple of"},{"speaker":"Carl Widger","startTime":627.69,"endTime":629.04,"body":"weeks. How great Am I gonna"},{"speaker":"Alan Smith","startTime":629.069,"endTime":632.039,"body":"it's like, it's like"},{"speaker":"Alan Smith","startTime":629.069,"endTime":632.039,"body":"a labor of love call, I just"},{"speaker":"Alan Smith","startTime":632.039,"endTime":636.029,"body":"know that there are times in my"},{"speaker":"Alan Smith","startTime":632.039,"endTime":636.029,"body":"life when I feel really up for"},{"speaker":"Alan Smith","startTime":636.029,"endTime":638.489,"body":"it. And it is, there's no doubt"},{"speaker":"Alan Smith","startTime":636.029,"endTime":638.489,"body":"about it. And I think as"},{"speaker":"Alan Smith","startTime":638.519,"endTime":642.029,"body":"honestly, as I do get older"},{"speaker":"Alan Smith","startTime":638.519,"endTime":642.029,"body":"physiologies important just"},{"speaker":"Alan Smith","startTime":642.029,"endTime":644.699,"body":"looking after myself, as you as"},{"speaker":"Alan Smith","startTime":642.029,"endTime":644.699,"body":"you rightly said, putting your"},{"speaker":"Alan Smith","startTime":644.699,"endTime":648.959,"body":"own oxygen mask on first, you"},{"speaker":"Alan Smith","startTime":644.699,"endTime":648.959,"body":"can't serve your, your, your"},{"speaker":"Alan Smith","startTime":649.139,"endTime":651.959,"body":"clients, your colleagues, your"},{"speaker":"Alan Smith","startTime":649.139,"endTime":651.959,"body":"family, if you're not feeling"},{"speaker":"Alan Smith","startTime":652.019,"endTime":655.409,"body":"100%. And I know that when I've"},{"speaker":"Alan Smith","startTime":652.019,"endTime":655.409,"body":"you know, when I've been on"},{"speaker":"Alan Smith","startTime":655.439,"endTime":657.959,"body":"eating unhealthy, and I hadn't"},{"speaker":"Alan Smith","startTime":655.439,"endTime":657.959,"body":"had rest and so and I'm just not"},{"speaker":"Alan Smith","startTime":657.959,"endTime":660.569,"body":"on my best. And so you know,"},{"speaker":"Alan Smith","startTime":657.959,"endTime":660.569,"body":"those little jobs and tasks that"},{"speaker":"Alan Smith","startTime":660.569,"endTime":662.609,"body":"just I'll put them off for"},{"speaker":"Alan Smith","startTime":660.569,"endTime":662.609,"body":"another day. But I just want to"},{"speaker":"Alan Smith","startTime":662.639,"endTime":665.339,"body":"get get after it, you know, just"},{"speaker":"Alan Smith","startTime":662.639,"endTime":665.339,"body":"get starting first thing in the"},{"speaker":"Alan Smith","startTime":665.339,"endTime":668.309,"body":"morning crack on, as I say"},{"speaker":"Alan Smith","startTime":665.339,"endTime":668.309,"body":"consistently, day after day,"},{"speaker":"Alan Smith","startTime":668.309,"endTime":671.219,"body":"week after week, doing that for"},{"speaker":"Alan Smith","startTime":668.309,"endTime":671.219,"body":"at least a month. I think it"},{"speaker":"Alan Smith","startTime":671.219,"endTime":673.709,"body":"just moves you forward, I think"},{"speaker":"Alan Smith","startTime":671.219,"endTime":673.709,"body":"you do need to be something of a"},{"speaker":"Alan Smith","startTime":674.339,"endTime":677.489,"body":"use of phrase, corporate athlete"},{"speaker":"Alan Smith","startTime":674.339,"endTime":677.489,"body":"somewhat, you've just got to"},{"speaker":"Alan Smith","startTime":677.489,"endTime":678.809,"body":"just look after yourself."},{"speaker":"Carl Widger","startTime":682.889,"endTime":685.379,"body":"I'm looking at the"},{"speaker":"Carl Widger","startTime":682.889,"endTime":685.379,"body":"four of us core corporate"},{"speaker":"Carl Widger","startTime":685.379,"endTime":685.919,"body":"athletes."},{"speaker":"Nick Lincoln","startTime":688.92,"endTime":690.24,"body":"Okay, I think"},{"speaker":"Nick Lincoln","startTime":688.92,"endTime":690.24,"body":"we've I think we've done this"},{"speaker":"Nick Lincoln","startTime":690.24,"endTime":692.19,"body":"one is the grand new year's"},{"speaker":"Nick Lincoln","startTime":690.24,"endTime":692.19,"body":"resolutions. Let's see. I'll"},{"speaker":"Nick Lincoln","startTime":692.19,"endTime":694.47,"body":"speak to you guys on February"},{"speaker":"Nick Lincoln","startTime":692.19,"endTime":694.47,"body":"the first and we'll we'll see."},{"speaker":"Carl Widger","startTime":694.919,"endTime":696.809,"body":"You can speak to us"},{"speaker":"Carl Widger","startTime":694.919,"endTime":696.809,"body":"on January the ninth have you"},{"speaker":"Carl Widger","startTime":696.809,"endTime":696.989,"body":"on?"},{"speaker":"Andy Hart","startTime":698.669,"endTime":703.769,"body":"Let me let me throw"},{"speaker":"Andy Hart","startTime":698.669,"endTime":703.769,"body":"my temper. Yeah. So my sort of"},{"speaker":"Andy Hart","startTime":704.339,"endTime":706.769,"body":"business New Year's resolutions"},{"speaker":"Andy Hart","startTime":704.339,"endTime":706.769,"body":"is I'm just going to try and"},{"speaker":"Andy Hart","startTime":706.769,"endTime":710.609,"body":"guard my diary a lot, a lot"},{"speaker":"Andy Hart","startTime":706.769,"endTime":710.609,"body":"better than I did last year. I"},{"speaker":"Andy Hart","startTime":710.609,"endTime":713.909,"body":"mean, booking telephone"},{"speaker":"Andy Hart","startTime":710.609,"endTime":713.909,"body":"appointments is just doing my"},{"speaker":"Andy Hart","startTime":713.909,"endTime":716.279,"body":"absolute heading. Now I just"},{"speaker":"Andy Hart","startTime":713.909,"endTime":716.279,"body":"want to try and avoid them as"},{"speaker":"Andy Hart","startTime":716.279,"endTime":719.849,"body":"best I can, you know, booking in"},{"speaker":"Andy Hart","startTime":716.279,"endTime":719.849,"body":"a phone call, like next Thursday"},{"speaker":"Andy Hart","startTime":719.849,"endTime":723.389,"body":"at half 10 for 15 minutes to"},{"speaker":"Andy Hart","startTime":719.849,"endTime":723.389,"body":"talk to and it just disrupts my"},{"speaker":"Andy Hart","startTime":723.389,"endTime":727.439,"body":"whole flow of my day. So I'm"},{"speaker":"Andy Hart","startTime":723.389,"endTime":727.439,"body":"really trying to guard my diary"},{"speaker":"Andy Hart","startTime":727.739,"endTime":732.209,"body":"very aggressively. I'm also"},{"speaker":"Andy Hart","startTime":727.739,"endTime":732.209,"body":"trying to, I get so many needy"},{"speaker":"Andy Hart","startTime":732.209,"endTime":734.129,"body":"emails from people, I just"},{"speaker":"Andy Hart","startTime":732.209,"endTime":734.129,"body":"haven't got the headspace to"},{"speaker":"Andy Hart","startTime":734.129,"endTime":737.789,"body":"deal with it. So I'm just going"},{"speaker":"Andy Hart","startTime":734.129,"endTime":737.789,"body":"to have to just start archiving"},{"speaker":"Andy Hart","startTime":737.789,"endTime":740.849,"body":"more and more emails. Another"},{"speaker":"Andy Hart","startTime":737.789,"endTime":740.849,"body":"thing that I've noticed recently"},{"speaker":"Andy Hart","startTime":740.849,"endTime":743.429,"body":"in the business world is I seem"},{"speaker":"Andy Hart","startTime":740.849,"endTime":743.429,"body":"to get a lot of emails from"},{"speaker":"Andy Hart","startTime":743.879,"endTime":748.079,"body":"personal assistants, executive"},{"speaker":"Andy Hart","startTime":743.879,"endTime":748.079,"body":"assistants, is excruciating."},{"speaker":"Andy Hart","startTime":748.079,"endTime":750.389,"body":"When you deal with these people,"},{"speaker":"Andy Hart","startTime":748.079,"endTime":750.389,"body":"they're so organized and they"},{"speaker":"Andy Hart","startTime":750.389,"endTime":754.439,"body":"ask you so many questions, and"},{"speaker":"Andy Hart","startTime":750.389,"endTime":754.439,"body":"they're so needy. And when"},{"speaker":"Andy Hart","startTime":754.439,"endTime":758.099,"body":"you're dealing with someone on"},{"speaker":"Andy Hart","startTime":754.439,"endTime":758.099,"body":"behalf of someone, it's such a"},{"speaker":"Andy Hart","startTime":758.099,"endTime":763.769,"body":"nightmare, I get emails from a"},{"speaker":"Andy Hart","startTime":758.099,"endTime":763.769,"body":"PA asking five questions. I know"},{"speaker":"Andy Hart","startTime":763.769,"endTime":767.489,"body":"the person they're asking them"},{"speaker":"Andy Hart","startTime":763.769,"endTime":767.489,"body":"on behalf knows, but they're"},{"speaker":"Andy Hart","startTime":767.489,"endTime":770.519,"body":"just doing such a great job to"},{"speaker":"Andy Hart","startTime":767.489,"endTime":770.519,"body":"be thorough about what they're"},{"speaker":"Andy Hart","startTime":770.519,"endTime":774.059,"body":"asking, is excruciating. Anyway,"},{"speaker":"Andy Hart","startTime":770.519,"endTime":774.059,"body":"I'm gonna move on from that. And"},{"speaker":"Andy Hart","startTime":774.059,"endTime":776.999,"body":"the other thing I'm going to do"},{"speaker":"Andy Hart","startTime":774.059,"endTime":776.999,"body":"personally, I'm just gonna go to"},{"speaker":"Andy Hart","startTime":776.999,"endTime":780.749,"body":"the gym more, I run quite a lot."},{"speaker":"Andy Hart","startTime":776.999,"endTime":780.749,"body":"So I'm doing sort of too much"},{"speaker":"Andy Hart","startTime":780.749,"endTime":785.339,"body":"cardio, a run probably 10 to 15"},{"speaker":"Andy Hart","startTime":780.749,"endTime":785.339,"body":"times a month, so I need to go"},{"speaker":"Andy Hart","startTime":785.339,"endTime":787.139,"body":"to the gym a lot more. So I'm"},{"speaker":"Andy Hart","startTime":785.339,"endTime":787.139,"body":"gonna try and go to the gym at"},{"speaker":"Andy Hart","startTime":787.139,"endTime":789.629,"body":"least twice a week, I basically"},{"speaker":"Andy Hart","startTime":787.139,"endTime":789.629,"body":"just need to build more muscle."},{"speaker":"Andy Hart","startTime":789.629,"endTime":794.159,"body":"So that's my, my tweaks and"},{"speaker":"Andy Hart","startTime":789.629,"endTime":794.159,"body":"changes to my behavior and work"},{"speaker":"Andy Hart","startTime":794.159,"endTime":796.829,"body":"life. So over to you, Nick any"},{"speaker":"Andy Hart","startTime":794.159,"endTime":796.829,"body":"anything thrown finally."},{"speaker":"Nick Lincoln","startTime":828.16,"endTime":829.3,"body":"Now, I don't"},{"speaker":"Nick Lincoln","startTime":828.16,"endTime":829.3,"body":"really do New Year's"},{"speaker":"Nick Lincoln","startTime":829.3,"endTime":836.92,"body":"resolutions, tweaks or changes,"},{"speaker":"Nick Lincoln","startTime":829.3,"endTime":836.92,"body":"you went to the I mean, I think"},{"speaker":"Nick Lincoln","startTime":836.9499999999999,"endTime":839.1999999999999,"body":"when you're when you're near"},{"speaker":"Nick Lincoln","startTime":836.9499999999999,"endTime":839.1999999999999,"body":"when I don't if I sound"},{"speaker":"Nick Lincoln","startTime":839.1999999999999,"endTime":842.17,"body":"perfection, it sounds vain. But"},{"speaker":"Nick Lincoln","startTime":839.1999999999999,"endTime":842.17,"body":"when you're near perfect, just"},{"speaker":"Nick Lincoln","startTime":842.17,"endTime":845.68,"body":"leave it alone, just walk away,"},{"speaker":"Nick Lincoln","startTime":842.17,"endTime":845.68,"body":"and be grateful for what you've"},{"speaker":"Nick Lincoln","startTime":845.68,"endTime":848.0799999999999,"body":"already got, make what you've"},{"speaker":"Nick Lincoln","startTime":845.68,"endTime":848.0799999999999,"body":"got a bit better. All right,"},{"speaker":"Nick Lincoln","startTime":848.0799999999999,"endTime":851.23,"body":"that's what I do every year."},{"speaker":"Nick Lincoln","startTime":848.0799999999999,"endTime":851.23,"body":"Okay, now then we've had some"},{"speaker":"Nick Lincoln","startTime":851.23,"endTime":853.63,"body":"rambling about New Year's"},{"speaker":"Nick Lincoln","startTime":851.23,"endTime":853.63,"body":"resolutions, hopefully, the"},{"speaker":"Nick Lincoln","startTime":853.63,"endTime":856.5699999999999,"body":"Trappists are still with us, we"},{"speaker":"Nick Lincoln","startTime":853.63,"endTime":856.5699999999999,"body":"need to move on to the meat and"},{"speaker":"Nick Lincoln","startTime":856.5699999999999,"endTime":858.91,"body":"potatoes. And this is a subject"},{"speaker":"Nick Lincoln","startTime":856.5699999999999,"endTime":858.91,"body":"that is a bit of a dry one, but"},{"speaker":"Nick Lincoln","startTime":858.91,"endTime":862.39,"body":"we can't ignore it. And normally"},{"speaker":"Nick Lincoln","startTime":858.91,"endTime":862.39,"body":"on the real advisor podcast we"},{"speaker":"Nick Lincoln","startTime":862.39,"endTime":866.8299999999999,"body":"do try and talk about more"},{"speaker":"Nick Lincoln","startTime":862.39,"endTime":866.8299999999999,"body":"eternal subjects around practice"},{"speaker":"Nick Lincoln","startTime":866.8299999999999,"endTime":870.91,"body":"management, human behaviors, and"},{"speaker":"Nick Lincoln","startTime":866.8299999999999,"endTime":870.91,"body":"so forth, how we can help nudge"},{"speaker":"Nick Lincoln","startTime":870.91,"endTime":872.68,"body":"people to do the right things."},{"speaker":"Nick Lincoln","startTime":870.91,"endTime":872.68,"body":"But sometimes we've got to"},{"speaker":"Nick Lincoln","startTime":872.68,"endTime":875.8299999999999,"body":"address the regulatory elephant"},{"speaker":"Nick Lincoln","startTime":872.68,"endTime":875.8299999999999,"body":"in the room, when the unemployed"},{"speaker":"Nick Lincoln","startTime":875.8299999999999,"endTime":878.74,"body":"in suits come up with their next"},{"speaker":"Nick Lincoln","startTime":875.8299999999999,"endTime":878.74,"body":"big thing. And the next big"},{"speaker":"Nick Lincoln","startTime":878.74,"endTime":882.73,"body":"thing in the UK came out last"},{"speaker":"Nick Lincoln","startTime":878.74,"endTime":882.73,"body":"year for our overseas listeners,"},{"speaker":"Nick Lincoln","startTime":883.3299999999999,"endTime":886.42,"body":"you might want to zone out now"},{"speaker":"Nick Lincoln","startTime":883.3299999999999,"endTime":886.42,"body":"perhaps by wouldn't do"},{"speaker":"Nick Lincoln","startTime":886.42,"endTime":888.8199999999999,"body":"necessarily because what happens"},{"speaker":"Nick Lincoln","startTime":886.42,"endTime":888.8199999999999,"body":"here, especially to the"},{"speaker":"Nick Lincoln","startTime":888.8199999999999,"endTime":892.39,"body":"Trappists in Ireland and South"},{"speaker":"Nick Lincoln","startTime":888.8199999999999,"endTime":892.39,"body":"Africa, what happens in the UK,"},{"speaker":"Nick Lincoln","startTime":892.78,"endTime":896.65,"body":"in one form of another tends to"},{"speaker":"Nick Lincoln","startTime":892.78,"endTime":896.65,"body":"migrate over to your your"},{"speaker":"Nick Lincoln","startTime":896.65,"endTime":899.02,"body":"financial services world escapes"},{"speaker":"Nick Lincoln","startTime":896.65,"endTime":899.02,"body":"as well. So what's happening in"},{"speaker":"Nick Lincoln","startTime":899.02,"endTime":902.4399999999999,"body":"the UK now, it wouldn't surprise"},{"speaker":"Nick Lincoln","startTime":899.02,"endTime":902.4399999999999,"body":"me if some form that came into"},{"speaker":"Nick Lincoln","startTime":902.4399999999999,"endTime":904.87,"body":"your world a little bit down the"},{"speaker":"Nick Lincoln","startTime":902.4399999999999,"endTime":904.87,"body":"line and what I'm talking about"},{"speaker":"Nick Lincoln","startTime":904.87,"endTime":907.87,"body":"what we need to talk about here,"},{"speaker":"Nick Lincoln","startTime":904.87,"endTime":907.87,"body":"what we need to talk about is"},{"speaker":"Nick Lincoln","startTime":907.87,"endTime":913.8399999999999,"body":"consumer duty. Now if you have a"},{"speaker":"Nick Lincoln","startTime":907.87,"endTime":913.8399999999999,"body":"regulator that needs great big"},{"speaker":"Nick Lincoln","startTime":913.8399999999999,"endTime":917.56,"body":"projects to work on, it's going"},{"speaker":"Nick Lincoln","startTime":913.8399999999999,"endTime":917.56,"body":"to invent great big projects to"},{"speaker":"Nick Lincoln","startTime":917.56,"endTime":920.5899999999999,"body":"work on. And I'll have a bit of"},{"speaker":"Nick Lincoln","startTime":917.56,"endTime":920.5899999999999,"body":"a vent, and then I'll tell you"},{"speaker":"Nick Lincoln","startTime":920.5899999999999,"endTime":923.23,"body":"how I have dealt with consumer"},{"speaker":"Nick Lincoln","startTime":920.5899999999999,"endTime":923.23,"body":"duty and how I have a point of"},{"speaker":"Nick Lincoln","startTime":923.23,"endTime":927.2199999999999,"body":"difference on it with Mr. Smith."},{"speaker":"Nick Lincoln","startTime":923.23,"endTime":927.2199999999999,"body":"So let's start I think consumer"},{"speaker":"Nick Lincoln","startTime":927.2199999999999,"endTime":930.49,"body":"duty is it is a pile of bullshit"},{"speaker":"Nick Lincoln","startTime":927.2199999999999,"endTime":930.49,"body":"and it's the most his pile of"},{"speaker":"Nick Lincoln","startTime":930.49,"endTime":933.3399999999999,"body":"bullshit from a regulator that"},{"speaker":"Nick Lincoln","startTime":930.49,"endTime":933.3399999999999,"body":"doesn't know anything about what"},{"speaker":"Nick Lincoln","startTime":933.3399999999999,"endTime":937.2099999999999,"body":"we do, or the or what real"},{"speaker":"Nick Lincoln","startTime":933.3399999999999,"endTime":937.2099999999999,"body":"financial planning is, but it is"},{"speaker":"Nick Lincoln","startTime":937.2099999999999,"endTime":941.74,"body":"what it is, and we have to deal"},{"speaker":"Nick Lincoln","startTime":937.2099999999999,"endTime":941.74,"body":"with it. And for those listeners"},{"speaker":"Nick Lincoln","startTime":941.74,"endTime":943.51,"body":"who aren't familiar, I'm sure"},{"speaker":"Nick Lincoln","startTime":941.74,"endTime":943.51,"body":"you all are. But there are some"},{"speaker":"Nick Lincoln","startTime":943.51,"endTime":946.0899999999999,"body":"broad outlines of what the"},{"speaker":"Nick Lincoln","startTime":943.51,"endTime":946.0899999999999,"body":"regulator wants consumer duty"},{"speaker":"Nick Lincoln","startTime":946.0899999999999,"endTime":952.24,"body":"to, to, to deliver, ending off"},{"speaker":"Nick Lincoln","startTime":946.0899999999999,"endTime":952.24,"body":"rip off charges and fees make it"},{"speaker":"Nick Lincoln","startTime":952.24,"endTime":955.0899999999999,"body":"as easy to switch or cancel"},{"speaker":"Nick Lincoln","startTime":952.24,"endTime":955.0899999999999,"body":"products as it was to take them"},{"speaker":"Nick Lincoln","startTime":955.0899999999999,"endTime":958.39,"body":"out. I mean, even that it's not"},{"speaker":"Nick Lincoln","startTime":955.0899999999999,"endTime":958.39,"body":"easy to take them out in the"},{"speaker":"Nick Lincoln","startTime":958.39,"endTime":961.18,"body":"first place. Well, who said that"},{"speaker":"Nick Lincoln","startTime":958.39,"endTime":961.18,"body":"taking out financial services"},{"speaker":"Nick Lincoln","startTime":961.18,"endTime":964.27,"body":"products is easy, it's way"},{"speaker":"Nick Lincoln","startTime":961.18,"endTime":964.27,"body":"easier or ready to cancel them"},{"speaker":"Nick Lincoln","startTime":964.27,"endTime":966.25,"body":"because taking them out is a"},{"speaker":"Nick Lincoln","startTime":964.27,"endTime":966.25,"body":"complete pain in the ass. If you"},{"speaker":"Nick Lincoln","startTime":966.25,"endTime":969.28,"body":"want to take out a credit card"},{"speaker":"Nick Lincoln","startTime":966.25,"endTime":969.28,"body":"or a loan you crack on, you can"},{"speaker":"Nick Lincoln","startTime":969.28,"endTime":972.01,"body":"do it in 30 seconds online. So"},{"speaker":"Nick Lincoln","startTime":969.28,"endTime":972.01,"body":"that's the new point anyway,"},{"speaker":"Nick Lincoln","startTime":972.67,"endTime":976.78,"body":"provide helpful and Accessible"},{"speaker":"Nick Lincoln","startTime":972.67,"endTime":976.78,"body":"Customer Support provide timely"},{"speaker":"Nick Lincoln","startTime":976.78,"endTime":979.63,"body":"and clear information. Well,"},{"speaker":"Nick Lincoln","startTime":976.78,"endTime":979.63,"body":"this is a regulator that makes"},{"speaker":"Nick Lincoln","startTime":979.63,"endTime":982.9599999999999,"body":"us give clients rainforests to"},{"speaker":"Nick Lincoln","startTime":979.63,"endTime":982.9599999999999,"body":"stuff they're not going to read."},{"speaker":"Nick Lincoln","startTime":982.9599999999999,"endTime":988.24,"body":"So you know, look in the mirror"},{"speaker":"Nick Lincoln","startTime":982.9599999999999,"endTime":988.24,"body":"guys. firms should enable"},{"speaker":"Nick Lincoln","startTime":988.24,"endTime":990.8499999999999,"body":"clients to make good financial"},{"speaker":"Nick Lincoln","startTime":988.24,"endTime":990.8499999999999,"body":"decisions rather than burying"},{"speaker":"Nick Lincoln","startTime":990.8499999999999,"endTime":994.03,"body":"key information in lengthy terms"},{"speaker":"Nick Lincoln","startTime":990.8499999999999,"endTime":994.03,"body":"and conditions, again, provide"},{"speaker":"Nick Lincoln","startTime":994.03,"endTime":996.28,"body":"products and services that are"},{"speaker":"Nick Lincoln","startTime":994.03,"endTime":996.28,"body":"right for their customers. That"},{"speaker":"Nick Lincoln","startTime":996.4599999999999,"endTime":999.8199999999999,"body":"is obviously right. We'll go I"},{"speaker":"Nick Lincoln","startTime":996.4599999999999,"endTime":999.8199999999999,"body":"have a point with that, because"},{"speaker":"Nick Lincoln","startTime":1000.18,"endTime":1002.37,"body":"I think the regulator's still"},{"speaker":"Nick Lincoln","startTime":1000.18,"endTime":1002.37,"body":"thinks we're brokers, and"},{"speaker":"Nick Lincoln","startTime":1002.37,"endTime":1004.89,"body":"everything's about product,"},{"speaker":"Nick Lincoln","startTime":1002.37,"endTime":1004.89,"body":"right. And for every client,"},{"speaker":"Nick Lincoln","startTime":1004.89,"endTime":1007.77,"body":"there is the perfect product"},{"speaker":"Nick Lincoln","startTime":1004.89,"endTime":1007.77,"body":"that will fit them like a"},{"speaker":"Nick Lincoln","startTime":1007.77,"endTime":1011.5799999999999,"body":"bespoke suit, it'll just drape"},{"speaker":"Nick Lincoln","startTime":1007.77,"endTime":1011.5799999999999,"body":"over the client beautifully. No"},{"speaker":"Nick Lincoln","startTime":1011.5799999999999,"endTime":1015.0,"body":"wrinkles, no saggy bits is the"},{"speaker":"Nick Lincoln","startTime":1011.5799999999999,"endTime":1015.0,"body":"perfect that doesn't exist."},{"speaker":"Nick Lincoln","startTime":1015.3,"endTime":1018.78,"body":"We're what we do is as much art"},{"speaker":"Nick Lincoln","startTime":1015.3,"endTime":1018.78,"body":"as science, we try and find the"},{"speaker":"Nick Lincoln","startTime":1018.78,"endTime":1022.5899999999999,"body":"right products for clients. But"},{"speaker":"Nick Lincoln","startTime":1018.78,"endTime":1022.5899999999999,"body":"what does right mean, and focus"},{"speaker":"Nick Lincoln","startTime":1022.5899999999999,"endTime":1026.16,"body":"on the real and diverse needs"},{"speaker":"Nick Lincoln","startTime":1022.5899999999999,"endTime":1026.16,"body":"Give me strength, diverse needs"},{"speaker":"Nick Lincoln","startTime":1026.16,"endTime":1028.71,"body":"of their customers, including"},{"speaker":"Nick Lincoln","startTime":1026.16,"endTime":1028.71,"body":"those in vulnerable"},{"speaker":"Nick Lincoln","startTime":1028.71,"endTime":1031.68,"body":"circumstances at every stage in"},{"speaker":"Nick Lincoln","startTime":1028.71,"endTime":1031.68,"body":"every interaction. So those are"},{"speaker":"Nick Lincoln","startTime":1031.68,"endTime":1034.92,"body":"the kind of broad precepts"},{"speaker":"Nick Lincoln","startTime":1031.68,"endTime":1034.92,"body":"behind consumer duty, lots and"},{"speaker":"Nick Lincoln","startTime":1034.92,"endTime":1037.89,"body":"lots of words as ever, with this"},{"speaker":"Nick Lincoln","startTime":1034.92,"endTime":1037.89,"body":"kind of stuff and very hard to"},{"speaker":"Nick Lincoln","startTime":1037.89,"endTime":1042.84,"body":"nail down actually what any of"},{"speaker":"Nick Lincoln","startTime":1037.89,"endTime":1042.84,"body":"it really means. But if it's"},{"speaker":"Nick Lincoln","startTime":1042.84,"endTime":1044.85,"body":"some that will continue this is"},{"speaker":"Nick Lincoln","startTime":1042.84,"endTime":1044.85,"body":"about as far as I can see, a"},{"speaker":"Nick Lincoln","startTime":1044.85,"endTime":1047.91,"body":"firm must act to deliver good"},{"speaker":"Nick Lincoln","startTime":1044.85,"endTime":1047.91,"body":"outcomes for its clients act in"},{"speaker":"Nick Lincoln","startTime":1047.91,"endTime":1051.51,"body":"good faith, avoid foreseeable"},{"speaker":"Nick Lincoln","startTime":1047.91,"endTime":1051.51,"body":"harm, and enable and support to"},{"speaker":"Nick Lincoln","startTime":1051.51,"endTime":1055.05,"body":"pursue financial objectives for"},{"speaker":"Nick Lincoln","startTime":1051.51,"endTime":1055.05,"body":"the clients. Wow, that's really"},{"speaker":"Nick Lincoln","startTime":1055.05,"endTime":1058.2,"body":"isn't it? So I kind of stopped I"},{"speaker":"Nick Lincoln","startTime":1055.05,"endTime":1058.2,"body":"think along with Andy to a"},{"speaker":"Nick Lincoln","startTime":1058.2,"endTime":1061.8,"body":"degree we kind of just ignored"},{"speaker":"Nick Lincoln","startTime":1058.2,"endTime":1061.8,"body":"this for most of last year, but"},{"speaker":"Nick Lincoln","startTime":1061.8,"endTime":1064.11,"body":"we couldn't do by October"},{"speaker":"Nick Lincoln","startTime":1061.8,"endTime":1064.11,"body":"because we had to have a"},{"speaker":"Nick Lincoln","startTime":1064.23,"endTime":1068.49,"body":"consumer duty plan in place. So"},{"speaker":"Nick Lincoln","startTime":1064.23,"endTime":1068.49,"body":"I thought okay, I'm gonna cross"},{"speaker":"Nick Lincoln","startTime":1068.49,"endTime":1071.8799999999999,"body":"this Rubicon and get it done."},{"speaker":"Nick Lincoln","startTime":1068.49,"endTime":1071.8799999999999,"body":"And there's a guy that we know"},{"speaker":"Nick Lincoln","startTime":1071.8799999999999,"endTime":1076.44,"body":"certainly guy I know, who runs a"},{"speaker":"Nick Lincoln","startTime":1071.8799999999999,"endTime":1076.44,"body":"really good again, micro"},{"speaker":"Nick Lincoln","startTime":1076.44,"endTime":1080.79,"body":"business in Hatfield up the road"},{"speaker":"Nick Lincoln","startTime":1076.44,"endTime":1080.79,"body":"from me. But he really goes for"},{"speaker":"Nick Lincoln","startTime":1080.79,"endTime":1082.62,"body":"this stuff, he'll he'll do it"},{"speaker":"Nick Lincoln","startTime":1080.79,"endTime":1082.62,"body":"properly. And I thought, well,"},{"speaker":"Nick Lincoln","startTime":1082.68,"endTime":1084.6299999999999,"body":"he's also called Nick and I"},{"speaker":"Nick Lincoln","startTime":1082.68,"endTime":1084.6299999999999,"body":"thought Nicola had done his"},{"speaker":"Nick Lincoln","startTime":1084.6299999999999,"endTime":1088.17,"body":"consumer duty plan. So I had to"},{"speaker":"Nick Lincoln","startTime":1084.6299999999999,"endTime":1088.17,"body":"look at his and adapt it to"},{"speaker":"Nick Lincoln","startTime":1088.17,"endTime":1090.87,"body":"myself. And he had been through"},{"speaker":"Nick Lincoln","startTime":1088.17,"endTime":1090.87,"body":"it all he's got to all the"},{"speaker":"Nick Lincoln","startTime":1090.87,"endTime":1092.94,"body":"various points that need to be"},{"speaker":"Nick Lincoln","startTime":1090.87,"endTime":1092.94,"body":"addressed in the different"},{"speaker":"Nick Lincoln","startTime":1092.94,"endTime":1097.98,"body":"sections. You know, the client"},{"speaker":"Nick Lincoln","startTime":1092.94,"endTime":1097.98,"body":"proposition? What's the next"},{"speaker":"Nick Lincoln","startTime":1097.98,"endTime":1101.37,"body":"thing? The best and proposition"},{"speaker":"Nick Lincoln","startTime":1097.98,"endTime":1101.37,"body":"how you handle new inquiries,"},{"speaker":"Nick Lincoln","startTime":1101.3999999999999,"endTime":1103.68,"body":"how you give advice on products,"},{"speaker":"Nick Lincoln","startTime":1101.3999999999999,"endTime":1103.68,"body":"and I went through it all, and"},{"speaker":"Nick Lincoln","startTime":1103.68,"endTime":1108.06,"body":"actually having done it all, and"},{"speaker":"Nick Lincoln","startTime":1103.68,"endTime":1108.06,"body":"I kind of intuited this. I think"},{"speaker":"Nick Lincoln","startTime":1108.06,"endTime":1111.78,"body":"it's already baked in. I think"},{"speaker":"Nick Lincoln","startTime":1108.06,"endTime":1111.78,"body":"the outcomes that the FCA wants"},{"speaker":"Nick Lincoln","startTime":1112.17,"endTime":1115.3799999999999,"body":"consumers to get from the"},{"speaker":"Nick Lincoln","startTime":1112.17,"endTime":1115.3799999999999,"body":"consumer duty program are"},{"speaker":"Nick Lincoln","startTime":1115.3799999999999,"endTime":1120.51,"body":"certainly baked into what I do."},{"speaker":"Nick Lincoln","startTime":1115.3799999999999,"endTime":1120.51,"body":"And I don't see it as a big"},{"speaker":"Nick Lincoln","startTime":1120.75,"endTime":1123.6299999999999,"body":"problem. There are bits and bobs"},{"speaker":"Nick Lincoln","startTime":1120.75,"endTime":1123.6299999999999,"body":"that I'll need just to address"},{"speaker":"Nick Lincoln","startTime":1123.6599999999999,"endTime":1127.2,"body":"and just to maybe to finesse on."},{"speaker":"Nick Lincoln","startTime":1123.6599999999999,"endTime":1127.2,"body":"But I don't think for the one"},{"speaker":"Nick Lincoln","startTime":1127.2,"endTime":1129.93,"body":"man band whose entire business"},{"speaker":"Nick Lincoln","startTime":1127.2,"endTime":1129.93,"body":"is predicated around having"},{"speaker":"Nick Lincoln","startTime":1129.93,"endTime":1133.32,"body":"successful client outcomes"},{"speaker":"Nick Lincoln","startTime":1129.93,"endTime":1133.32,"body":"because his clients to be blunt,"},{"speaker":"Nick Lincoln","startTime":1133.32,"endTime":1137.01,"body":"his clients are his or her"},{"speaker":"Nick Lincoln","startTime":1133.32,"endTime":1137.01,"body":"living. And therefore it's"},{"speaker":"Nick Lincoln","startTime":1137.01,"endTime":1140.49,"body":"totally aligned with having"},{"speaker":"Nick Lincoln","startTime":1137.01,"endTime":1140.49,"body":"happy customers happy clients. I"},{"speaker":"Nick Lincoln","startTime":1140.49,"endTime":1143.7,"body":"think consumer duty is baked"},{"speaker":"Nick Lincoln","startTime":1140.49,"endTime":1143.7,"body":"into everything that we do I"},{"speaker":"Nick Lincoln","startTime":1143.7,"endTime":1146.58,"body":"have one within that all of that"},{"speaker":"Nick Lincoln","startTime":1143.7,"endTime":1146.58,"body":"the FCA keeps on banging about"},{"speaker":"Nick Lincoln","startTime":1146.58,"endTime":1151.11,"body":"how we as the seller of advice"},{"speaker":"Nick Lincoln","startTime":1146.58,"endTime":1151.11,"body":"has to demonstrate value. Only a"},{"speaker":"Nick Lincoln","startTime":1151.11,"endTime":1154.35,"body":"monopoly provider of a service"},{"speaker":"Nick Lincoln","startTime":1151.11,"endTime":1154.35,"body":"that we have to buy could come"},{"speaker":"Nick Lincoln","startTime":1154.35,"endTime":1157.29,"body":"up with such stupidity. Through"},{"speaker":"Nick Lincoln","startTime":1154.35,"endTime":1157.29,"body":"history, the seller names the"},{"speaker":"Nick Lincoln","startTime":1157.29,"endTime":1161.31,"body":"cost, and the purchaser"},{"speaker":"Nick Lincoln","startTime":1157.29,"endTime":1161.31,"body":"determines the value. The seller"},{"speaker":"Nick Lincoln","startTime":1161.31,"endTime":1164.07,"body":"does not determine value. FCA"},{"speaker":"Nick Lincoln","startTime":1161.31,"endTime":1164.07,"body":"I'm sorry, I'm not going to say"},{"speaker":"Nick Lincoln","startTime":1164.07,"endTime":1166.44,"body":"whether my clients are getting"},{"speaker":"Nick Lincoln","startTime":1164.07,"endTime":1166.44,"body":"good value. It's for the clients"},{"speaker":"Nick Lincoln","startTime":1166.44,"endTime":1170.58,"body":"that determine but everything"},{"speaker":"Nick Lincoln","startTime":1166.44,"endTime":1170.58,"body":"else I will take on board. And I"},{"speaker":"Nick Lincoln","startTime":1170.58,"endTime":1172.44,"body":"think I'm there with it. I"},{"speaker":"Nick Lincoln","startTime":1170.58,"endTime":1172.44,"body":"really didn't. I went through my"},{"speaker":"Nick Lincoln","startTime":1172.44,"endTime":1174.51,"body":"consumer duty. I didn't see"},{"speaker":"Nick Lincoln","startTime":1172.44,"endTime":1174.51,"body":"anything. I thought crikey, I'm"},{"speaker":"Nick Lincoln","startTime":1174.51,"endTime":1176.67,"body":"not doing that. I'm in big"},{"speaker":"Nick Lincoln","startTime":1174.51,"endTime":1176.67,"body":"trouble. Because it's just"},{"speaker":"Nick Lincoln","startTime":1176.67,"endTime":1178.71,"body":"second nature. It's like"},{"speaker":"Nick Lincoln","startTime":1176.67,"endTime":1178.71,"body":"breathing to me the things the"},{"speaker":"Nick Lincoln","startTime":1178.71,"endTime":1182.34,"body":"FCA want me to do. I've been"},{"speaker":"Nick Lincoln","startTime":1178.71,"endTime":1182.34,"body":"doing them for bloody years. Mr."},{"speaker":"Nick Lincoln","startTime":1182.34,"endTime":1185.55,"body":"Smith, I know that you've done"},{"speaker":"Nick Lincoln","startTime":1182.34,"endTime":1185.55,"body":"it because you're, you know, you"},{"speaker":"Nick Lincoln","startTime":1185.55,"endTime":1190.44,"body":"are, you know, a multi ri"},{"speaker":"Nick Lincoln","startTime":1185.55,"endTime":1190.44,"body":"business. And you you've"},{"speaker":"Nick Lincoln","startTime":1190.44,"endTime":1193.86,"body":"embraced this and you've got it"},{"speaker":"Nick Lincoln","startTime":1190.44,"endTime":1193.86,"body":"all in place in time. And you"},{"speaker":"Nick Lincoln","startTime":1194.9099999999999,"endTime":1197.31,"body":"you've got the difference to me"},{"speaker":"Nick Lincoln","startTime":1194.9099999999999,"endTime":1197.31,"body":"as well. You've got a board and"},{"speaker":"Nick Lincoln","startTime":1197.31,"endTime":1200.1299999999999,"body":"you've got people to report to"},{"speaker":"Nick Lincoln","startTime":1197.31,"endTime":1200.1299999999999,"body":"and that and with consumer duty,"},{"speaker":"Nick Lincoln","startTime":1200.19,"endTime":1202.92,"body":"everybody has to buy in at the"},{"speaker":"Nick Lincoln","startTime":1200.19,"endTime":1202.92,"body":"exact level whether you're"},{"speaker":"Nick Lincoln","startTime":1202.95,"endTime":1205.8899999999999,"body":"regulated or not. It's got to be"},{"speaker":"Nick Lincoln","startTime":1202.95,"endTime":1205.8899999999999,"body":"like a cultural shift from the"},{"speaker":"Nick Lincoln","startTime":1205.8899999999999,"endTime":1209.22,"body":"top. You put a tweet out last"},{"speaker":"Nick Lincoln","startTime":1205.8899999999999,"endTime":1209.22,"body":"year. Sorry, put out some in"},{"speaker":"Nick Lincoln","startTime":1209.22,"endTime":1211.8,"body":"social media, but I think it was"},{"speaker":"Nick Lincoln","startTime":1209.22,"endTime":1211.8,"body":"a tweet saying we've just done"},{"speaker":"Nick Lincoln","startTime":1211.8,"endTime":1216.3899999999999,"body":"our consumer duty plan cannot"},{"speaker":"Nick Lincoln","startTime":1211.8,"endTime":1216.3899999999999,"body":"see how the small or micro"},{"speaker":"Nick Lincoln","startTime":1216.3899999999999,"endTime":1218.82,"body":"businesses can have any chance"},{"speaker":"Nick Lincoln","startTime":1216.3899999999999,"endTime":1218.82,"body":"of keeping on top of this or"},{"speaker":"Nick Lincoln","startTime":1218.82,"endTime":1221.79,"body":"words to that effect. I really"},{"speaker":"Nick Lincoln","startTime":1218.82,"endTime":1221.79,"body":"disagree. I think the micro"},{"speaker":"Nick Lincoln","startTime":1221.79,"endTime":1224.73,"body":"businesses are the ones who are"},{"speaker":"Nick Lincoln","startTime":1221.79,"endTime":1224.73,"body":"going to find the easiest. I"},{"speaker":"Nick Lincoln","startTime":1224.73,"endTime":1228.27,"body":"think those small are IFA firms"},{"speaker":"Nick Lincoln","startTime":1224.73,"endTime":1228.27,"body":"who are perhaps the old style"},{"speaker":"Nick Lincoln","startTime":1228.27,"endTime":1231.33,"body":"three plus three plus a half"},{"speaker":"Nick Lincoln","startTime":1228.27,"endTime":1231.33,"body":"Those who don't do financial"},{"speaker":"Nick Lincoln","startTime":1231.33,"endTime":1234.42,"body":"planning who use D FM's who put"},{"speaker":"Nick Lincoln","startTime":1231.33,"endTime":1234.42,"body":"the product that center"},{"speaker":"Nick Lincoln","startTime":1234.42,"endTime":1236.94,"body":"everything without doing much"},{"speaker":"Nick Lincoln","startTime":1234.42,"endTime":1236.94,"body":"financial planning? And who and"},{"speaker":"Nick Lincoln","startTime":1236.94,"endTime":1240.1499999999999,"body":"and perhaps have our eyes who"},{"speaker":"Nick Lincoln","startTime":1236.94,"endTime":1240.1499999999999,"body":"all do in different investment"},{"speaker":"Nick Lincoln","startTime":1240.1499999999999,"endTime":1243.3899999999999,"body":"propositions for people. Yeah."},{"speaker":"Nick Lincoln","startTime":1240.1499999999999,"endTime":1243.3899999999999,"body":"So Mrs. Miggins, we'll get one"},{"speaker":"Nick Lincoln","startTime":1243.3899999999999,"endTime":1245.8799999999999,"body":"client response from one advisor"},{"speaker":"Nick Lincoln","startTime":1243.3899999999999,"endTime":1245.8799999999999,"body":"investment response from one"},{"speaker":"Nick Lincoln","startTime":1245.8799999999999,"endTime":1247.35,"body":"advisor at a different"},{"speaker":"Nick Lincoln","startTime":1245.8799999999999,"endTime":1247.35,"body":"investment response from"},{"speaker":"Nick Lincoln","startTime":1247.35,"endTime":1250.32,"body":"another. If I was running one of"},{"speaker":"Nick Lincoln","startTime":1247.35,"endTime":1250.32,"body":"those businesses, I will be"},{"speaker":"Nick Lincoln","startTime":1250.32,"endTime":1253.92,"body":"absolutely wetting the bed. But"},{"speaker":"Nick Lincoln","startTime":1250.32,"endTime":1253.92,"body":"I don't think for the micro yrI,"},{"speaker":"Nick Lincoln","startTime":1253.92,"endTime":1255.93,"body":"who does full fat financial"},{"speaker":"Nick Lincoln","startTime":1253.92,"endTime":1255.93,"body":"planning, it's a problem but go"},{"speaker":"Nick Lincoln","startTime":1255.93,"endTime":1256.6499999999999,"body":"on disappear."},{"speaker":"Alan Smith","startTime":1257.52,"endTime":1261.27,"body":"No, I think I think"},{"speaker":"Alan Smith","startTime":1257.52,"endTime":1261.27,"body":"you're right. And I've run, I've"},{"speaker":"Alan Smith","startTime":1261.27,"endTime":1263.82,"body":"looked at this since I mean, I"},{"speaker":"Alan Smith","startTime":1261.27,"endTime":1263.82,"body":"just I like you I didn't, I"},{"speaker":"Alan Smith","startTime":1263.82,"endTime":1266.76,"body":"didn't spend much time"},{"speaker":"Alan Smith","startTime":1263.82,"endTime":1266.76,"body":"considering it until I had to"},{"speaker":"Alan Smith","startTime":1267.27,"endTime":1270.24,"body":"when was October last year, and"},{"speaker":"Alan Smith","startTime":1267.27,"endTime":1270.24,"body":"I sort of sat down and we had a"},{"speaker":"Alan Smith","startTime":1270.24,"endTime":1272.34,"body":"couple of meetings here"},{"speaker":"Alan Smith","startTime":1270.24,"endTime":1272.34,"body":"internally, and we got some"},{"speaker":"Alan Smith","startTime":1272.34,"endTime":1275.79,"body":"external people come in, and I"},{"speaker":"Alan Smith","startTime":1272.34,"endTime":1275.79,"body":"thought, holy crap, I mean,"},{"speaker":"Alan Smith","startTime":1275.82,"endTime":1280.02,"body":"there was the our own, you had"},{"speaker":"Alan Smith","startTime":1275.82,"endTime":1280.02,"body":"to deliver your implementation"},{"speaker":"Alan Smith","startTime":1280.02,"endTime":1282.99,"body":"plan. By October, you don't have"},{"speaker":"Alan Smith","startTime":1280.02,"endTime":1282.99,"body":"to complete all the work until I"},{"speaker":"Alan Smith","startTime":1282.99,"endTime":1286.44,"body":"believe it's the end of July"},{"speaker":"Alan Smith","startTime":1282.99,"endTime":1286.44,"body":"this year. So I had a look at"},{"speaker":"Alan Smith","startTime":1286.44,"endTime":1290.22,"body":"it. And I thought, I mean, our"},{"speaker":"Alan Smith","startTime":1286.44,"endTime":1290.22,"body":"implementation plan is 31 pages"},{"speaker":"Alan Smith","startTime":1290.22,"endTime":1295.62,"body":"long, there are sticking in"},{"speaker":"Alan Smith","startTime":1290.22,"endTime":1295.62,"body":"there 142 142 action points on"},{"speaker":"Alan Smith","startTime":1295.62,"endTime":1299.3999999999999,"body":"it. Now we're a bit of a bigger"},{"speaker":"Alan Smith","startTime":1295.62,"endTime":1299.3999999999999,"body":"firm than yours is Nick. But"},{"speaker":"Alan Smith","startTime":1299.3999999999999,"endTime":1302.1299999999999,"body":"we're not a huge organization,"},{"speaker":"Alan Smith","startTime":1299.3999999999999,"endTime":1302.1299999999999,"body":"we've got a limited amount of"},{"speaker":"Alan Smith","startTime":1302.1299999999999,"endTime":1305.55,"body":"resource to do that. And I look"},{"speaker":"Alan Smith","startTime":1302.1299999999999,"endTime":1305.55,"body":"at our thought, holy crap, if"},{"speaker":"Alan Smith","startTime":1305.55,"endTime":1308.97,"body":"we're supposed to do all this in"},{"speaker":"Alan Smith","startTime":1305.55,"endTime":1308.97,"body":"the timescale, then what does"},{"speaker":"Alan Smith","startTime":1308.97,"endTime":1311.7,"body":"this you know, literally a one"},{"speaker":"Alan Smith","startTime":1308.97,"endTime":1311.7,"body":"man or one woman band supposed"},{"speaker":"Alan Smith","startTime":1311.7,"endTime":1314.61,"body":"to do, whose main day job is"},{"speaker":"Alan Smith","startTime":1311.7,"endTime":1314.61,"body":"showing up and seeing their"},{"speaker":"Alan Smith","startTime":1314.61,"endTime":1316.6499999999999,"body":"clients, because you're gonna"},{"speaker":"Alan Smith","startTime":1314.61,"endTime":1316.6499999999999,"body":"have to, you know, your weekends"},{"speaker":"Alan Smith","startTime":1316.6499999999999,"endTime":1319.98,"body":"are going to be packed, I've had"},{"speaker":"Alan Smith","startTime":1316.6499999999999,"endTime":1319.98,"body":"more time to reflect and look at"},{"speaker":"Alan Smith","startTime":1319.98,"endTime":1323.43,"body":"this. And I've recognized the"},{"speaker":"Alan Smith","startTime":1319.98,"endTime":1323.43,"body":"term proportionate, because of"},{"speaker":"Alan Smith","startTime":1323.43,"endTime":1325.59,"body":"the huge number of things that"},{"speaker":"Alan Smith","startTime":1323.43,"endTime":1325.59,"body":"you probably won't have to do to"},{"speaker":"Alan Smith","startTime":1325.59,"endTime":1328.23,"body":"say, not applicable, not"},{"speaker":"Alan Smith","startTime":1325.59,"endTime":1328.23,"body":"applicable, or we don't do this."},{"speaker":"Alan Smith","startTime":1328.8899999999999,"endTime":1332.28,"body":"My overall view is, this is a"},{"speaker":"Alan Smith","startTime":1328.8899999999999,"endTime":1332.28,"body":"good thing. It's a good thing"},{"speaker":"Alan Smith","startTime":1332.28,"endTime":1335.76,"body":"for the people on this that the"},{"speaker":"Alan Smith","startTime":1332.28,"endTime":1335.76,"body":"three of us which are impacted"},{"speaker":"Alan Smith","startTime":1335.76,"endTime":1340.92,"body":"by it, call some point in the"},{"speaker":"Alan Smith","startTime":1335.76,"endTime":1340.92,"body":"future might be because it to"},{"speaker":"Alan Smith","startTime":1340.92,"endTime":1344.55,"body":"me, it kind of it's a it's a"},{"speaker":"Alan Smith","startTime":1340.92,"endTime":1344.55,"body":"consolidation of all the kind of"},{"speaker":"Alan Smith","startTime":1344.55,"endTime":1349.29,"body":"rules, the prod rules, and RDR"},{"speaker":"Alan Smith","startTime":1344.55,"endTime":1349.29,"body":"and T TCF, and all that stuff"},{"speaker":"Alan Smith","startTime":1349.29,"endTime":1352.6499999999999,"body":"has come in over the years. And"},{"speaker":"Alan Smith","startTime":1349.29,"endTime":1352.6499999999999,"body":"it's summarized it and I think"},{"speaker":"Alan Smith","startTime":1352.68,"endTime":1355.8,"body":"if you are complying with this"},{"speaker":"Alan Smith","startTime":1352.68,"endTime":1355.8,"body":"stuff, you're running a good"},{"speaker":"Alan Smith","startTime":1355.8,"endTime":1359.04,"body":"business bottom line, you've got"},{"speaker":"Alan Smith","startTime":1355.8,"endTime":1359.04,"body":"all your checks and measures in"},{"speaker":"Alan Smith","startTime":1359.04,"endTime":1361.74,"body":"place, you are reviewing things,"},{"speaker":"Alan Smith","startTime":1359.04,"endTime":1361.74,"body":"the value for money, things and"},{"speaker":"Alan Smith","startTime":1361.74,"endTime":1364.53,"body":"other I think it plays into our"},{"speaker":"Alan Smith","startTime":1361.74,"endTime":1364.53,"body":"hands, frankly, you know, if we"},{"speaker":"Alan Smith","startTime":1364.53,"endTime":1367.59,"body":"can demonstrate value for money"},{"speaker":"Alan Smith","startTime":1364.53,"endTime":1367.59,"body":"all day long, whereas the sort"},{"speaker":"Alan Smith","startTime":1367.59,"endTime":1370.4099999999999,"body":"of firms that you described,"},{"speaker":"Alan Smith","startTime":1367.59,"endTime":1370.4099999999999,"body":"Nick are going to struggle a bit"},{"speaker":"Alan Smith","startTime":1370.4099999999999,"endTime":1374.7,"body":"more. And I think also the"},{"speaker":"Alan Smith","startTime":1370.4099999999999,"endTime":1374.7,"body":"larger brands or larger firms,"},{"speaker":"Alan Smith","startTime":1374.7,"endTime":1379.47,"body":"some of the the firm that shall"},{"speaker":"Alan Smith","startTime":1374.7,"endTime":1379.47,"body":"not be mentioned, Nick, play the"},{"speaker":"Alan Smith","startTime":1379.5,"endTime":1385.08,"body":"play The jingle. You know, that,"},{"speaker":"Alan Smith","startTime":1379.5,"endTime":1385.08,"body":"you know, that the estimate the"},{"speaker":"Alan Smith","startTime":1385.08,"endTime":1390.24,"body":"power of the dark side? Yeah, I"},{"speaker":"Alan Smith","startTime":1385.08,"endTime":1390.24,"body":"think demonstrating value when"},{"speaker":"Alan Smith","startTime":1390.24,"endTime":1392.55,"body":"you're charging, you know, two"},{"speaker":"Alan Smith","startTime":1390.24,"endTime":1392.55,"body":"and a half percent a year, and"},{"speaker":"Alan Smith","startTime":1392.55,"endTime":1395.67,"body":"you've got huge exit charges and"},{"speaker":"Alan Smith","startTime":1392.55,"endTime":1395.67,"body":"penalties and so versus the"},{"speaker":"Alan Smith","startTime":1395.67,"endTime":1398.61,"body":"market, you're going to"},{"speaker":"Alan Smith","startTime":1395.67,"endTime":1398.61,"body":"struggle, I think, and honestly,"},{"speaker":"Alan Smith","startTime":1398.61,"endTime":1404.34,"body":"I think that overdoing it a bit,"},{"speaker":"Alan Smith","startTime":1398.61,"endTime":1404.34,"body":"I think the the success of this"},{"speaker":"Alan Smith","startTime":1404.34,"endTime":1408.3,"body":"huge piece of legislation that"},{"speaker":"Alan Smith","startTime":1404.34,"endTime":1408.3,"body":"impacts every intermediary, and"},{"speaker":"Alan Smith","startTime":1408.3,"endTime":1411.27,"body":"every, as they call them, call"},{"speaker":"Alan Smith","startTime":1408.3,"endTime":1411.27,"body":"it manufacturer or product"},{"speaker":"Alan Smith","startTime":1411.27,"endTime":1415.8,"body":"provider effects the entire"},{"speaker":"Alan Smith","startTime":1411.27,"endTime":1415.8,"body":"sector. The success of this will"},{"speaker":"Alan Smith","startTime":1415.8,"endTime":1418.6499999999999,"body":"be demonstrated by how"},{"speaker":"Alan Smith","startTime":1415.8,"endTime":1418.6499999999999,"body":"organizations like St. James's"},{"speaker":"Alan Smith","startTime":1418.6499999999999,"endTime":1422.73,"body":"place and others react and how"},{"speaker":"Alan Smith","startTime":1418.6499999999999,"endTime":1422.73,"body":"it will be dealt with. Because"},{"speaker":"Alan Smith","startTime":1423.06,"endTime":1427.23,"body":"unless firms like this"},{"speaker":"Alan Smith","startTime":1423.06,"endTime":1427.23,"body":"significantly changed their"},{"speaker":"Alan Smith","startTime":1427.23,"endTime":1430.98,"body":"proposition, their model the"},{"speaker":"Alan Smith","startTime":1427.23,"endTime":1430.98,"body":"exit charges, then it's, it's"},{"speaker":"Alan Smith","startTime":1430.98,"endTime":1435.54,"body":"been a waste of time, frankly."},{"speaker":"Alan Smith","startTime":1430.98,"endTime":1435.54,"body":"So yeah, overall, it is a bit of"},{"speaker":"Alan Smith","startTime":1435.54,"endTime":1439.23,"body":"work it what it does is it makes"},{"speaker":"Alan Smith","startTime":1435.54,"endTime":1439.23,"body":"us it just makes sure that we're"},{"speaker":"Alan Smith","startTime":1439.44,"endTime":1441.93,"body":"running a really good business,"},{"speaker":"Alan Smith","startTime":1439.44,"endTime":1441.93,"body":"we've ticked all the boxes,"},{"speaker":"Alan Smith","startTime":1441.96,"endTime":1444.69,"body":"we've got access, as you say"},{"speaker":"Alan Smith","startTime":1441.96,"endTime":1444.69,"body":"that most of us have got all"},{"speaker":"Alan Smith","startTime":1444.69,"endTime":1447.45,"body":"this stuff and he's checklist"},{"speaker":"Alan Smith","startTime":1444.69,"endTime":1447.45,"body":"and his forms up. But is it"},{"speaker":"Alan Smith","startTime":1447.54,"endTime":1450.24,"body":"immediately accessible? Is it"},{"speaker":"Alan Smith","startTime":1447.54,"endTime":1450.24,"body":"reviewed as often as it should"},{"speaker":"Alan Smith","startTime":1450.24,"endTime":1454.86,"body":"be? Is professionalizing the"},{"speaker":"Alan Smith","startTime":1450.24,"endTime":1454.86,"body":"industry a bit more? So? Yeah,"},{"speaker":"Alan Smith","startTime":1454.8899999999999,"endTime":1460.11,"body":"it's, it's, I don't I don't"},{"speaker":"Alan Smith","startTime":1454.8899999999999,"endTime":1460.11,"body":"think it has huge impact on"},{"speaker":"Alan Smith","startTime":1460.11,"endTime":1462.54,"body":"firms like ours. But there's"},{"speaker":"Alan Smith","startTime":1460.11,"endTime":1462.54,"body":"other parts of the industry that"},{"speaker":"Alan Smith","startTime":1462.54,"endTime":1463.59,"body":"have to say, frankly,"},{"speaker":"Nick Lincoln","startTime":1464.73,"endTime":1467.37,"body":"but the time the"},{"speaker":"Nick Lincoln","startTime":1464.73,"endTime":1467.37,"body":"time is spent on it already is a"},{"speaker":"Nick Lincoln","startTime":1467.37,"endTime":1469.35,"body":"sunk cost that somebody is going"},{"speaker":"Nick Lincoln","startTime":1467.37,"endTime":1469.35,"body":"to pick up somewhere and it's"},{"speaker":"Nick Lincoln","startTime":1469.35,"endTime":1471.24,"body":"either going to be you with a"},{"speaker":"Nick Lincoln","startTime":1469.35,"endTime":1471.24,"body":"reduced earnings or the current"},{"speaker":"Nick Lincoln","startTime":1471.24,"endTime":1474.06,"body":"within it all things come with a"},{"speaker":"Nick Lincoln","startTime":1471.24,"endTime":1474.06,"body":"timecard the fact that we're"},{"speaker":"Nick Lincoln","startTime":1474.06,"endTime":1476.67,"body":"doing this already and it's"},{"speaker":"Nick Lincoln","startTime":1474.06,"endTime":1476.67,"body":"like, it's like Nick document"},{"speaker":"Nick Lincoln","startTime":1476.67,"endTime":1479.43,"body":"how you breathe in and out."},{"speaker":"Nick Lincoln","startTime":1476.67,"endTime":1479.43,"body":"Okay, if I have to I'll do it."},{"speaker":"Nick Lincoln","startTime":1479.43,"endTime":1482.19,"body":"I'll give you a checklist. I"},{"speaker":"Nick Lincoln","startTime":1479.43,"endTime":1482.19,"body":"breathe it in and the oxygen"},{"speaker":"Nick Lincoln","startTime":1482.19,"endTime":1485.46,"body":"goes to my lungs. And then it's"},{"speaker":"Nick Lincoln","startTime":1482.19,"endTime":1485.46,"body":"my blood. And then I breathe out"},{"speaker":"Nick Lincoln","startTime":1485.46,"endTime":1486.42,"body":"and that's carbon, whatever."},{"speaker":"Alan Smith","startTime":1487.26,"endTime":1490.32,"body":"Yeah, right. But but"},{"speaker":"Alan Smith","startTime":1487.26,"endTime":1490.32,"body":"but if if it's a bit like when"},{"speaker":"Alan Smith","startTime":1490.32,"endTime":1493.71,"body":"the retail distribution review"},{"speaker":"Alan Smith","startTime":1490.32,"endTime":1493.71,"body":"command, which interested me was"},{"speaker":"Alan Smith","startTime":1493.71,"endTime":1499.5,"body":"10 years ago, almost to the day,"},{"speaker":"Alan Smith","startTime":1493.71,"endTime":1499.5,"body":"I think, is that the whole"},{"speaker":"Alan Smith","startTime":1499.5,"endTime":1502.44,"body":"industry improved a bit we've"},{"speaker":"Alan Smith","startTime":1499.5,"endTime":1502.44,"body":"got a bit more professional"},{"speaker":"Alan Smith","startTime":1502.44,"endTime":1504.6599999999999,"body":"people did have to do a few"},{"speaker":"Alan Smith","startTime":1502.44,"endTime":1504.6599999999999,"body":"exams, you know, traditional"},{"speaker":"Alan Smith","startTime":1504.6599999999999,"endTime":1507.6599999999999,"body":"commission models were put away."},{"speaker":"Alan Smith","startTime":1504.6599999999999,"endTime":1507.6599999999999,"body":"So I think if this is another"},{"speaker":"Alan Smith","startTime":1507.6599999999999,"endTime":1510.24,"body":"step in the right direction, if"},{"speaker":"Alan Smith","startTime":1507.6599999999999,"endTime":1510.24,"body":"it reflects better on you, if"},{"speaker":"Alan Smith","startTime":1510.24,"endTime":1513.24,"body":"more people seek your services"},{"speaker":"Alan Smith","startTime":1510.24,"endTime":1513.24,"body":"because of identify this seems"},{"speaker":"Alan Smith","startTime":1513.24,"endTime":1518.49,"body":"to be a increasingly more"},{"speaker":"Alan Smith","startTime":1513.24,"endTime":1518.49,"body":"professional sector, then it is"},{"speaker":"Alan Smith","startTime":1518.49,"endTime":1520.98,"body":"better for all of us. So I've"},{"speaker":"Alan Smith","startTime":1518.49,"endTime":1520.98,"body":"kind of come full circle I've"},{"speaker":"Alan Smith","startTime":1520.98,"endTime":1524.1,"body":"gone from this is this horrific"},{"speaker":"Alan Smith","startTime":1520.98,"endTime":1524.1,"body":"piece of work to say? Yeah, it"},{"speaker":"Alan Smith","startTime":1524.1,"endTime":1526.35,"body":"is a bit like breathing in and"},{"speaker":"Alan Smith","startTime":1524.1,"endTime":1526.35,"body":"out but if it gives us a bit of"},{"speaker":"Alan Smith","startTime":1526.35,"endTime":1529.86,"body":"a reminder as a business and"},{"speaker":"Alan Smith","startTime":1526.35,"endTime":1529.86,"body":"it's a good mixture, we have our"},{"speaker":"Alan Smith","startTime":1529.86,"endTime":1532.8,"body":"doubts SNA robots. What do you"},{"speaker":"Alan Smith","startTime":1529.86,"endTime":1532.8,"body":"think Andy?"},{"speaker":"Andy Hart","startTime":1533.61,"endTime":1537.42,"body":"Yeah, the sharks are"},{"speaker":"Andy Hart","startTime":1533.61,"endTime":1537.42,"body":"obviously, usually navigate all"},{"speaker":"Andy Hart","startTime":1537.42,"endTime":1541.35,"body":"obstacles. Good point you made."},{"speaker":"Andy Hart","startTime":1537.42,"endTime":1541.35,"body":"Alan, what noticeable difference"},{"speaker":"Andy Hart","startTime":1541.35,"endTime":1544.86,"body":"will we see from not just"},{"speaker":"Andy Hart","startTime":1541.35,"endTime":1544.86,"body":"financial advice businesses"},{"speaker":"Andy Hart","startTime":1544.86,"endTime":1547.86,"body":"analysis of financial advice"},{"speaker":"Andy Hart","startTime":1544.86,"endTime":1547.86,"body":"podcast, but everyone involved"},{"speaker":"Andy Hart","startTime":1547.86,"endTime":1551.55,"body":"in any advice to clients, any"},{"speaker":"Andy Hart","startTime":1547.86,"endTime":1551.55,"body":"selling financial products to"},{"speaker":"Andy Hart","startTime":1551.55,"endTime":1555.12,"body":"clients is caught up by this"},{"speaker":"Andy Hart","startTime":1551.55,"endTime":1555.12,"body":"from the banks, to the DFM to"},{"speaker":"Andy Hart","startTime":1555.12,"endTime":1557.82,"body":"everybody. So that's going to be"},{"speaker":"Andy Hart","startTime":1555.12,"endTime":1557.82,"body":"quite interesting. Yeah, I've"},{"speaker":"Andy Hart","startTime":1557.82,"endTime":1559.86,"body":"gone through the whole process,"},{"speaker":"Andy Hart","startTime":1557.82,"endTime":1559.86,"body":"like Nick mentioned with my"},{"speaker":"Andy Hart","startTime":1559.86,"endTime":1563.07,"body":"compliance consultant and gone"},{"speaker":"Andy Hart","startTime":1559.86,"endTime":1563.07,"body":"through all the good news is a"},{"speaker":"Andy Hart","startTime":1563.07,"endTime":1565.23,"body":"lot of these roads, again,"},{"speaker":"Andy Hart","startTime":1563.07,"endTime":1565.23,"body":"leading to proper financial"},{"speaker":"Andy Hart","startTime":1565.23,"endTime":1569.58,"body":"planning, laying out the"},{"speaker":"Andy Hart","startTime":1565.23,"endTime":1569.58,"body":"client's goals and context. So"},{"speaker":"Andy Hart","startTime":1569.58,"endTime":1572.19,"body":"again, it's just as Nick says,"},{"speaker":"Andy Hart","startTime":1569.58,"endTime":1572.19,"body":"it's all sorts of good stuff"},{"speaker":"Andy Hart","startTime":1572.19,"endTime":1575.34,"body":"that we should already be doing."},{"speaker":"Andy Hart","startTime":1572.19,"endTime":1575.34,"body":"But it's just gonna give people"},{"speaker":"Andy Hart","startTime":1575.37,"endTime":1579.93,"body":"a bit more of a nudge to it."},{"speaker":"Andy Hart","startTime":1575.37,"endTime":1579.93,"body":"That's my two pence on it. So"},{"speaker":"Andy Hart","startTime":1580.2,"endTime":1582.48,"body":"back to Unit, maybe, oh, Carl's"},{"speaker":"Andy Hart","startTime":1580.2,"endTime":1582.48,"body":"got anything to say?"},{"speaker":"Carl Widger","startTime":1582.51,"endTime":1585.21,"body":"Yeah. Look, I'm a"},{"speaker":"Carl Widger","startTime":1582.51,"endTime":1585.21,"body":"very interested listener to all"},{"speaker":"Carl Widger","startTime":1585.21,"endTime":1587.67,"body":"of this stuff. And obviously,"},{"speaker":"Carl Widger","startTime":1585.21,"endTime":1587.67,"body":"you guys have been talking about"},{"speaker":"Carl Widger","startTime":1587.67,"endTime":1592.77,"body":"this for a little bit. I suppose"},{"speaker":"Carl Widger","startTime":1587.67,"endTime":1592.77,"body":"when RDR was introduced in the"},{"speaker":"Carl Widger","startTime":1592.77,"endTime":1597.45,"body":"UK, my hope was that Something"},{"speaker":"Carl Widger","startTime":1592.77,"endTime":1597.45,"body":"similar would be introduced in"},{"speaker":"Carl Widger","startTime":1597.45,"endTime":1603.3899999999999,"body":"Ireland, because only people who"},{"speaker":"Carl Widger","startTime":1597.45,"endTime":1603.3899999999999,"body":"are actually adding value would"},{"speaker":"Carl Widger","startTime":1603.8999999999999,"endTime":1606.42,"body":"be able to survive. And that"},{"speaker":"Carl Widger","startTime":1603.8999999999999,"endTime":1606.42,"body":"kind of a scenario."},{"speaker":"Carl Widger","startTime":1606.93,"endTime":1611.01,"body":"Unfortunately, even though"},{"speaker":"Carl Widger","startTime":1606.93,"endTime":1611.01,"body":"Mattis was out ahead of the"},{"speaker":"Carl Widger","startTime":1611.01,"endTime":1613.47,"body":"curve, and trying to set"},{"speaker":"Carl Widger","startTime":1611.01,"endTime":1613.47,"body":"ourselves up for that"},{"speaker":"Carl Widger","startTime":1613.53,"endTime":1616.77,"body":"eventualities, it actually"},{"speaker":"Carl Widger","startTime":1613.53,"endTime":1616.77,"body":"hasn't happened. However, the"},{"speaker":"Carl Widger","startTime":1616.77,"endTime":1621.42,"body":"wheel is slowly turning, and I"},{"speaker":"Carl Widger","startTime":1616.77,"endTime":1621.42,"body":"would just just listening to you"},{"speaker":"Carl Widger","startTime":1621.42,"endTime":1624.72,"body":"guys, I think you're kind of all"},{"speaker":"Carl Widger","startTime":1621.42,"endTime":1624.72,"body":"on the same page. And I think"},{"speaker":"Carl Widger","startTime":1624.72,"endTime":1627.03,"body":"you've all nearly come to the"},{"speaker":"Carl Widger","startTime":1624.72,"endTime":1627.03,"body":"same conclusion that if you're"},{"speaker":"Carl Widger","startTime":1627.03,"endTime":1631.29,"body":"doing real financial planning,"},{"speaker":"Carl Widger","startTime":1627.03,"endTime":1631.29,"body":"you're doing most of this stuff"},{"speaker":"Carl Widger","startTime":1631.32,"endTime":1634.92,"body":"already. And yeah, I get it's a"},{"speaker":"Carl Widger","startTime":1631.32,"endTime":1634.92,"body":"bit of a pain having to write it"},{"speaker":"Carl Widger","startTime":1634.92,"endTime":1640.05,"body":"down and document it all. But I"},{"speaker":"Carl Widger","startTime":1634.92,"endTime":1640.05,"body":"think, you know, corporate"},{"speaker":"Carl Widger","startTime":1640.05,"endTime":1644.25,"body":"governance can only be a good"},{"speaker":"Carl Widger","startTime":1640.05,"endTime":1644.25,"body":"thing, and it will weed out a"},{"speaker":"Carl Widger","startTime":1644.25,"endTime":1648.87,"body":"lot of the people who shouldn't"},{"speaker":"Carl Widger","startTime":1644.25,"endTime":1648.87,"body":"be doing the business. However,"},{"speaker":"Carl Widger","startTime":1650.37,"endTime":1654.03,"body":"Alan, your point about St."},{"speaker":"Carl Widger","startTime":1650.37,"endTime":1654.03,"body":"James's place and exit fees, or"},{"speaker":"Carl Widger","startTime":1654.03,"endTime":1658.44,"body":"whatever, I think I'm"},{"speaker":"Carl Widger","startTime":1654.03,"endTime":1658.44,"body":"demonstrating value. And"},{"speaker":"Carl Widger","startTime":1658.86,"endTime":1664.53,"body":"marketing spin, can do that all"},{"speaker":"Carl Widger","startTime":1658.86,"endTime":1664.53,"body":"day long. So I am not sure it's"},{"speaker":"Carl Widger","startTime":1664.53,"endTime":1671.49,"body":"going to change much there. But"},{"speaker":"Carl Widger","startTime":1664.53,"endTime":1671.49,"body":"look, in terms of making, what"},{"speaker":"Carl Widger","startTime":1671.49,"endTime":1675.78,"body":"we do more professional. And if"},{"speaker":"Carl Widger","startTime":1671.49,"endTime":1675.78,"body":"it brings more people around to"},{"speaker":"Carl Widger","startTime":1675.78,"endTime":1680.22,"body":"real financial planning in the"},{"speaker":"Carl Widger","startTime":1675.78,"endTime":1680.22,"body":"UK, and then in Ireland, and I"},{"speaker":"Carl Widger","startTime":1680.22,"endTime":1685.32,"body":"do see, through this podcast,"},{"speaker":"Carl Widger","startTime":1680.22,"endTime":1685.32,"body":"I'm talking to an awful lot more"},{"speaker":"Carl Widger","startTime":1685.32,"endTime":1689.07,"body":"people in Ireland an awful lot"},{"speaker":"Carl Widger","startTime":1685.32,"endTime":1689.07,"body":"more people who are seeing the"},{"speaker":"Carl Widger","startTime":1689.07,"endTime":1691.77,"body":"light and going Yeah, real"},{"speaker":"Carl Widger","startTime":1689.07,"endTime":1691.77,"body":"financial planning is where it's"},{"speaker":"Carl Widger","startTime":1691.77,"endTime":1695.7,"body":"at, I would think is a good"},{"speaker":"Carl Widger","startTime":1691.77,"endTime":1695.7,"body":"thing, I genuinely hope that we"},{"speaker":"Carl Widger","startTime":1695.76,"endTime":1699.8999999999999,"body":"do get some sense of this kind"},{"speaker":"Carl Widger","startTime":1695.76,"endTime":1699.8999999999999,"body":"of stuff from our regulator in"},{"speaker":"Carl Widger","startTime":1699.8999999999999,"endTime":1703.5,"body":"Ireland, I think can only be a"},{"speaker":"Carl Widger","startTime":1699.8999999999999,"endTime":1703.5,"body":"good thing. I understand that."},{"speaker":"Carl Widger","startTime":1705.18,"endTime":1709.74,"body":"You know, it's, it's, it's a"},{"speaker":"Carl Widger","startTime":1705.18,"endTime":1709.74,"body":"time suck. But, you know, we"},{"speaker":"Carl Widger","startTime":1709.74,"endTime":1712.3799999999999,"body":"appointed a head of compliance"},{"speaker":"Carl Widger","startTime":1709.74,"endTime":1712.3799999999999,"body":"here and emeritus a couple of"},{"speaker":"Carl Widger","startTime":1712.3799999999999,"endTime":1715.23,"body":"years ago. And, you know, it's"},{"speaker":"Carl Widger","startTime":1712.3799999999999,"endTime":1715.23,"body":"one of the best things we ever"},{"speaker":"Carl Widger","startTime":1715.23,"endTime":1717.24,"body":"did. And I think corporate"},{"speaker":"Carl Widger","startTime":1715.23,"endTime":1717.24,"body":"governance can only"},{"speaker":"Carl Widger","startTime":1717.24,"endTime":1720.12,"body":"professionalize your firm. And"},{"speaker":"Carl Widger","startTime":1717.24,"endTime":1720.12,"body":"it can only make for a better"},{"speaker":"Carl Widger","startTime":1720.12,"endTime":1724.59,"body":"client experience, ultimately."},{"speaker":"Carl Widger","startTime":1720.12,"endTime":1724.59,"body":"So therefore, that's a good"},{"speaker":"Carl Widger","startTime":1724.59,"endTime":1724.83,"body":"thing."},{"speaker":"Nick Lincoln","startTime":1725.01,"endTime":1727.35,"body":"Good points, I'm"},{"speaker":"Nick Lincoln","startTime":1725.01,"endTime":1727.35,"body":"just going to come back quickly"},{"speaker":"Nick Lincoln","startTime":1727.4099999999999,"endTime":1729.54,"body":"on a couple of things. And if I"},{"speaker":"Nick Lincoln","startTime":1727.4099999999999,"endTime":1729.54,"body":"can, because I think they're"},{"speaker":"Nick Lincoln","startTime":1729.54,"endTime":1732.99,"body":"quite important. We, you know,"},{"speaker":"Nick Lincoln","startTime":1729.54,"endTime":1732.99,"body":"we had RDR, and we had all these"},{"speaker":"Nick Lincoln","startTime":1732.99,"endTime":1736.32,"body":"qualifications, and still you"},{"speaker":"Nick Lincoln","startTime":1732.99,"endTime":1736.32,"body":"get the robes, if you think"},{"speaker":"Nick Lincoln","startTime":1736.32,"endTime":1740.1,"body":"we've never had more regulation,"},{"speaker":"Nick Lincoln","startTime":1736.32,"endTime":1740.1,"body":"on the books in the history of"},{"speaker":"Nick Lincoln","startTime":1740.1,"endTime":1743.1299999999999,"body":"human existence. And still there"},{"speaker":"Nick Lincoln","startTime":1740.1,"endTime":1743.1299999999999,"body":"are rows the trouble is the"},{"speaker":"Nick Lincoln","startTime":1743.1299999999999,"endTime":1745.8,"body":"robes will always be rose and"},{"speaker":"Nick Lincoln","startTime":1743.1299999999999,"endTime":1745.8,"body":"the good guys have to do more"},{"speaker":"Nick Lincoln","startTime":1745.8,"endTime":1747.87,"body":"and more of this crap all the"},{"speaker":"Nick Lincoln","startTime":1745.8,"endTime":1747.87,"body":"time. And that's"},{"speaker":"Alan Smith","startTime":1748.4089999999999,"endTime":1750.269,"body":"that there are"},{"speaker":"Alan Smith","startTime":1748.4089999999999,"endTime":1750.269,"body":"statistically Let There are"},{"speaker":"Alan Smith","startTime":1750.269,"endTime":1754.289,"body":"statistically fewer rogues, I"},{"speaker":"Alan Smith","startTime":1750.269,"endTime":1754.289,"body":"would say than the wolves. I"},{"speaker":"Alan Smith","startTime":1754.289,"endTime":1758.759,"body":"mean, I've been in this industry"},{"speaker":"Alan Smith","startTime":1754.289,"endTime":1758.759,"body":"a long, long time. And bit by"},{"speaker":"Alan Smith","startTime":1758.759,"endTime":1762.269,"body":"bit by bit, if you just make it"},{"speaker":"Alan Smith","startTime":1758.759,"endTime":1762.269,"body":"because as you say this is we"},{"speaker":"Alan Smith","startTime":1762.269,"endTime":1764.4289999999999,"body":"just got a document breathing in"},{"speaker":"Alan Smith","startTime":1762.269,"endTime":1764.4289999999999,"body":"and out that you're doing"},{"speaker":"Alan Smith","startTime":1764.4289999999999,"endTime":1766.829,"body":"anyway. But those who are not"},{"speaker":"Alan Smith","startTime":1764.4289999999999,"endTime":1766.829,"body":"breathing in and out those are"},{"speaker":"Alan Smith","startTime":1766.829,"endTime":1770.099,"body":"gonna start comes a point where"},{"speaker":"Alan Smith","startTime":1766.829,"endTime":1770.099,"body":"people it's just harder than if"},{"speaker":"Alan Smith","startTime":1770.099,"endTime":1773.369,"body":"the whole sector. Look, you've"},{"speaker":"Alan Smith","startTime":1770.099,"endTime":1773.369,"body":"got the legal profession that's"},{"speaker":"Alan Smith","startTime":1773.369,"endTime":1776.399,"body":"been doing their what they do"},{"speaker":"Alan Smith","startTime":1773.369,"endTime":1776.399,"body":"for literally hundreds of years,"},{"speaker":"Alan Smith","startTime":1776.6689999999999,"endTime":1779.039,"body":"as is and ours is a very new"},{"speaker":"Alan Smith","startTime":1776.6689999999999,"endTime":1779.039,"body":"profession, but they've been"},{"speaker":"Alan Smith","startTime":1779.039,"endTime":1781.529,"body":"doing for hundreds of years."},{"speaker":"Alan Smith","startTime":1779.039,"endTime":1781.529,"body":"There are still dodgy lawyers"},{"speaker":"Alan Smith","startTime":1781.529,"endTime":1784.4089999999999,"body":"out there, but there are fewer"},{"speaker":"Alan Smith","startTime":1781.529,"endTime":1784.4089999999999,"body":"of them. There are fewer dodgy"},{"speaker":"Alan Smith","startTime":1784.4089999999999,"endTime":1790.049,"body":"financial planners bit by bit."},{"speaker":"Alan Smith","startTime":1784.4089999999999,"endTime":1790.049,"body":"This just weed out the Cowboys"},{"speaker":"Alan Smith","startTime":1790.049,"endTime":1792.1789999999999,"body":"there will always exist will"},{"speaker":"Alan Smith","startTime":1790.049,"endTime":1792.1789999999999,"body":"always be somebody gets the"},{"speaker":"Alan Smith","startTime":1792.1789999999999,"endTime":1794.549,"body":"Roundup, but I just I believe"},{"speaker":"Alan Smith","startTime":1792.1789999999999,"endTime":1794.549,"body":"there are fewer of them now than"},{"speaker":"Alan Smith","startTime":1794.549,"endTime":1794.969,"body":"newer."},{"speaker":"Nick Lincoln","startTime":1795.51,"endTime":1798.09,"body":"Okay. And then my"},{"speaker":"Nick Lincoln","startTime":1795.51,"endTime":1798.09,"body":"final second point was and I'm"},{"speaker":"Nick Lincoln","startTime":1798.09,"endTime":1800.58,"body":"not knocking SJP for this"},{"speaker":"Nick Lincoln","startTime":1798.09,"endTime":1800.58,"body":"because this is their how they"},{"speaker":"Nick Lincoln","startTime":1800.58,"endTime":1803.52,"body":"work. If you think this is gonna"},{"speaker":"Nick Lincoln","startTime":1800.58,"endTime":1803.52,"body":"get rid of exit penalties on St."},{"speaker":"Nick Lincoln","startTime":1803.52,"endTime":1805.95,"body":"James's bonds, pensions, it"},{"speaker":"Nick Lincoln","startTime":1803.52,"endTime":1805.95,"body":"won't happen. So what's the"},{"speaker":"Nick Lincoln","startTime":1805.95,"endTime":1810.21,"body":"point? What's the point? Okay,"},{"speaker":"Nick Lincoln","startTime":1805.95,"endTime":1810.21,"body":"right. I think we've done that"},{"speaker":"Nick Lincoln","startTime":1810.21,"endTime":1812.7,"body":"into the TRAPPIST, you've got"},{"speaker":"Nick Lincoln","startTime":1810.21,"endTime":1812.7,"body":"something I know we're all"},{"speaker":"Nick Lincoln","startTime":1812.7,"endTime":1815.46,"body":"grappling with this. And of"},{"speaker":"Nick Lincoln","startTime":1812.7,"endTime":1815.46,"body":"course, having a plan and"},{"speaker":"Nick Lincoln","startTime":1815.46,"endTime":1819.12,"body":"implementing it by July this"},{"speaker":"Nick Lincoln","startTime":1815.46,"endTime":1819.12,"body":"year, is only the first day."},{"speaker":"Nick Lincoln","startTime":1819.3899999999999,"endTime":1822.03,"body":"Then there'll be a consumer duty"},{"speaker":"Nick Lincoln","startTime":1819.3899999999999,"endTime":1822.03,"body":"review. And there'll be going"},{"speaker":"Nick Lincoln","startTime":1822.03,"endTime":1823.59,"body":"around saying, Rob, we want to"},{"speaker":"Nick Lincoln","startTime":1822.03,"endTime":1823.59,"body":"see your plan. We're going to"},{"speaker":"Nick Lincoln","startTime":1823.59,"endTime":1826.59,"body":"come into your offices and or"},{"speaker":"Nick Lincoln","startTime":1823.59,"endTime":1826.59,"body":"send us a digital link to you"},{"speaker":"Nick Lincoln","startTime":1826.59,"endTime":1828.57,"body":"consumed. There'll be follow ups"},{"speaker":"Nick Lincoln","startTime":1826.59,"endTime":1828.57,"body":"they'll be ripples going"},{"speaker":"Nick Lincoln","startTime":1828.57,"endTime":1832.86,"body":"forward. Okay, A interesting"},{"speaker":"Nick Lincoln","startTime":1828.57,"endTime":1832.86,"body":"interested to hear your view as"},{"speaker":"Nick Lincoln","startTime":1832.86,"endTime":1835.71,"body":"well call in the show notes. You"},{"speaker":"Nick Lincoln","startTime":1832.86,"endTime":1835.71,"body":"said we didn't have the balls to"},{"speaker":"Nick Lincoln","startTime":1835.71,"endTime":1838.68,"body":"do RDR you were far more of"},{"speaker":"Nick Lincoln","startTime":1835.71,"endTime":1838.68,"body":"diplomatic about it and speaking"},{"speaker":"Nick Lincoln","startTime":1838.68,"endTime":1840.8999999999999,"body":"about it then my friend. Good"},{"speaker":"Nick Lincoln","startTime":1838.68,"endTime":1840.8999999999999,"body":"work."},{"speaker":"Carl Widger","startTime":1841.5,"endTime":1843.09,"body":"Thanks for sharing"},{"speaker":"Carl Widger","startTime":1841.5,"endTime":1843.09,"body":"that private message"},{"speaker":"Alan Smith","startTime":1848.1589999999999,"endTime":1851.1589999999999,"body":"don't share any more"},{"speaker":"Alan Smith","startTime":1848.1589999999999,"endTime":1851.1589999999999,"body":"don't share any more. No, no, I,"},{"speaker":"Carl Widger","startTime":1851.399,"endTime":1853.859,"body":"I've been I've been"},{"speaker":"Carl Widger","startTime":1851.399,"endTime":1853.859,"body":"I've been vocal about as I've"},{"speaker":"Carl Widger","startTime":1853.859,"endTime":1857.999,"body":"mentioned on this podcast, you"},{"speaker":"Carl Widger","startTime":1853.859,"endTime":1857.999,"body":"know, RT R is the only way we"},{"speaker":"Carl Widger","startTime":1857.999,"endTime":1860.969,"body":"should be going here. And there"},{"speaker":"Carl Widger","startTime":1857.999,"endTime":1860.969,"body":"are there are certain things"},{"speaker":"Carl Widger","startTime":1860.969,"endTime":1864.089,"body":"changing here that are, you"},{"speaker":"Carl Widger","startTime":1860.969,"endTime":1864.089,"body":"know, we're headed in that"},{"speaker":"Carl Widger","startTime":1864.089,"endTime":1869.309,"body":"direction. It's just way, way"},{"speaker":"Carl Widger","startTime":1864.089,"endTime":1869.309,"body":"way too slow. But yeah, I'm, I'm"},{"speaker":"Carl Widger","startTime":1869.339,"endTime":1871.889,"body":"urging a regulator to to bring"},{"speaker":"Carl Widger","startTime":1869.339,"endTime":1871.889,"body":"it in."},{"speaker":"Andy Hart","startTime":1872.729,"endTime":1875.039,"body":"I'm interested in"},{"speaker":"Andy Hart","startTime":1872.729,"endTime":1875.039,"body":"what Nick and Alan think about"},{"speaker":"Andy Hart","startTime":1875.039,"endTime":1877.379,"body":"this, but I've been in this"},{"speaker":"Andy Hart","startTime":1875.039,"endTime":1877.379,"body":"business, I was gonna say only"},{"speaker":"Andy Hart","startTime":1877.379,"endTime":1881.369,"body":"for 20 years, but I think RDR"},{"speaker":"Andy Hart","startTime":1877.379,"endTime":1881.369,"body":"had the biggest impact in this"},{"speaker":"Andy Hart","startTime":1881.369,"endTime":1885.119,"body":"profession shaping it. Would"},{"speaker":"Andy Hart","startTime":1881.369,"endTime":1885.119,"body":"that be right? Yeah, I think so."},{"speaker":"Alan Smith","startTime":1886.44,"endTime":1889.1399999999999,"body":"There's there's no"},{"speaker":"Alan Smith","startTime":1886.44,"endTime":1889.1399999999999,"body":"other legislation that comes"},{"speaker":"Alan Smith","startTime":1889.1399999999999,"endTime":1891.8999999999999,"body":"close to it in terms of one sort"},{"speaker":"Alan Smith","startTime":1889.1399999999999,"endTime":1891.8999999999999,"body":"of sweeping on one particular"},{"speaker":"Alan Smith","startTime":1891.8999999999999,"endTime":1894.57,"body":"day, you could introduce if you"},{"speaker":"Alan Smith","startTime":1891.8999999999999,"endTime":1894.57,"body":"remember what happened we they"},{"speaker":"Alan Smith","startTime":1894.57,"endTime":1897.0,"body":"banned commission traditional"},{"speaker":"Alan Smith","startTime":1894.57,"endTime":1897.0,"body":"commission. Now there's a whole"},{"speaker":"Alan Smith","startTime":1897.0,"endTime":1898.5,"body":"other story, we're probably"},{"speaker":"Alan Smith","startTime":1897.0,"endTime":1898.5,"body":"going to talk about that a bit"},{"speaker":"Alan Smith","startTime":1898.5,"endTime":1901.26,"body":"later on. But what would it move"},{"speaker":"Alan Smith","startTime":1898.5,"endTime":1901.26,"body":"to, you know, three plus one"},{"speaker":"Alan Smith","startTime":1901.29,"endTime":1905.79,"body":"commission to three plus one"},{"speaker":"Alan Smith","startTime":1901.29,"endTime":1905.79,"body":"fee. But it did that there was"},{"speaker":"Alan Smith","startTime":1905.79,"endTime":1908.55,"body":"some people I know some people"},{"speaker":"Alan Smith","startTime":1905.79,"endTime":1908.55,"body":"who left who left the industry"},{"speaker":"Alan Smith","startTime":1908.55,"endTime":1912.12,"body":"because they couldn't. This is"},{"speaker":"Alan Smith","startTime":1908.55,"endTime":1912.12,"body":"no story."},{"speaker":"Unknown","startTime":1912.629,"endTime":1918.089,"body":"Grab yourself a drink?"},{"speaker":"Unknown","startTime":1912.629,"endTime":1918.089,"body":"Or very long drink it Story Time"},{"speaker":"Unknown","startTime":1918.299,"endTime":1919.6789999999999,"body":"With Alan Smith."},{"speaker":"Alan Smith","startTime":1921.57,"endTime":1924.87,"body":"You to trigger happy"},{"speaker":"Alan Smith","startTime":1921.57,"endTime":1924.87,"body":"you to trigger happy with that."},{"speaker":"Alan Smith","startTime":1924.87,"endTime":1927.84,"body":"No, there is no, there is no"},{"speaker":"Alan Smith","startTime":1924.87,"endTime":1927.84,"body":"story that is just busy,"},{"speaker":"Carl Widger","startTime":1927.87,"endTime":1931.44,"body":"because he has"},{"speaker":"Carl Widger","startTime":1927.87,"endTime":1931.44,"body":"another one later on. Maybe"},{"speaker":"Andy Hart","startTime":1931.889,"endTime":1933.629,"body":"Alan Alan, you"},{"speaker":"Andy Hart","startTime":1931.889,"endTime":1933.629,"body":"mentioned three plus one."},{"speaker":"Andy Hart","startTime":1933.6589999999999,"endTime":1936.539,"body":"Remember, remember bonds was 8%."},{"speaker":"Andy Hart","startTime":1933.6589999999999,"endTime":1936.539,"body":"And the client didn't know what"},{"speaker":"Andy Hart","startTime":1936.539,"endTime":1941.789,"body":"they're paying. You know, I've"},{"speaker":"Andy Hart","startTime":1936.539,"endTime":1941.789,"body":"been out many of these advisors."},{"speaker":"Andy Hart","startTime":1942.209,"endTime":1944.819,"body":"And they say to me, Andy, I"},{"speaker":"Andy Hart","startTime":1942.209,"endTime":1944.819,"body":"built a mansion on 8% of the"},{"speaker":"Andy Hart","startTime":1944.819,"endTime":1948.989,"body":"client and see as as as they"},{"speaker":"Andy Hart","startTime":1944.819,"endTime":1948.989,"body":"swig their champagne."},{"speaker":"Nick Lincoln","startTime":1949.56,"endTime":1951.6599999999999,"body":"But you weren't"},{"speaker":"Nick Lincoln","startTime":1949.56,"endTime":1951.6599999999999,"body":"saying how new new people that"},{"speaker":"Nick Lincoln","startTime":1951.72,"endTime":1954.36,"body":"were on the old model that we"},{"speaker":"Nick Lincoln","startTime":1951.72,"endTime":1954.36,"body":"were going to say they left when"},{"speaker":"Nick Lincoln","startTime":1954.36,"endTime":1955.11,"body":"RDR came in?"},{"speaker":"Alan Smith","startTime":1955.74,"endTime":1958.11,"body":"Well know that there"},{"speaker":"Alan Smith","startTime":1955.74,"endTime":1958.11,"body":"was I think one of the things"},{"speaker":"Alan Smith","startTime":1958.11,"endTime":1961.02,"body":"was I don't again, we've touched"},{"speaker":"Alan Smith","startTime":1958.11,"endTime":1961.02,"body":"on this in the past. And often"},{"speaker":"Alan Smith","startTime":1961.08,"endTime":1963.6299999999999,"body":"as this podcast evolves,"},{"speaker":"Alan Smith","startTime":1961.08,"endTime":1963.6299999999999,"body":"there'll be there'll be sort of"},{"speaker":"Alan Smith","startTime":1963.6299999999999,"endTime":1966.09,"body":"recurring themes and subjects"},{"speaker":"Alan Smith","startTime":1963.6299999999999,"endTime":1966.09,"body":"that keep coming back. And one"},{"speaker":"Alan Smith","startTime":1966.09,"endTime":1968.37,"body":"of them is about qualifications."},{"speaker":"Alan Smith","startTime":1966.09,"endTime":1968.37,"body":"And a year in the Andean is sort"},{"speaker":"Alan Smith","startTime":1968.37,"endTime":1972.69,"body":"of anti chartered, but RDR"},{"speaker":"Alan Smith","startTime":1968.37,"endTime":1972.69,"body":"introduced what was called what"},{"speaker":"Alan Smith","startTime":1972.69,"endTime":1975.1499999999999,"body":"still is called level four. And"},{"speaker":"Alan Smith","startTime":1972.69,"endTime":1975.1499999999999,"body":"that was too much for some"},{"speaker":"Alan Smith","startTime":1975.1499999999999,"endTime":1977.73,"body":"people. I knew somebody just"},{"speaker":"Alan Smith","startTime":1975.1499999999999,"endTime":1977.73,"body":"said now I can't do it. Yeah. So"},{"speaker":"Alan Smith","startTime":1977.73,"endTime":1982.83,"body":"you, they left. So yes, that so"},{"speaker":"Alan Smith","startTime":1977.73,"endTime":1982.83,"body":"there was it was a significant"},{"speaker":"Alan Smith","startTime":1982.83,"endTime":1987.45,"body":"piece of legislation. And they,"},{"speaker":"Alan Smith","startTime":1982.83,"endTime":1987.45,"body":"you know, because I've been in"},{"speaker":"Alan Smith","startTime":1987.45,"endTime":1989.61,"body":"this business a long time, I've"},{"speaker":"Alan Smith","startTime":1987.45,"endTime":1989.61,"body":"seen them or I remember when"},{"speaker":"Alan Smith","startTime":1989.61,"endTime":1992.7,"body":"commission disclosure was"},{"speaker":"Alan Smith","startTime":1989.61,"endTime":1992.7,"body":"brought, I was I was not an"},{"speaker":"Alan Smith","startTime":1992.7,"endTime":1994.98,"body":"advisor, then but it was gonna"},{"speaker":"Alan Smith","startTime":1992.7,"endTime":1994.98,"body":"you know, you have to actually"},{"speaker":"Alan Smith","startTime":1994.98,"endTime":1997.92,"body":"tell your customers, your"},{"speaker":"Alan Smith","startTime":1994.98,"endTime":1997.92,"body":"clients, how much you are"},{"speaker":"Alan Smith","startTime":1997.92,"endTime":2001.1,"body":"earning a piece of advice, and"},{"speaker":"Alan Smith","startTime":1997.92,"endTime":2001.1,"body":"it's a shocking, immunize. When"},{"speaker":"Alan Smith","startTime":2001.1,"endTime":2004.1299999999999,"body":"I was working for a product"},{"speaker":"Alan Smith","startTime":2001.1,"endTime":2004.1299999999999,"body":"provider, you speak to my ifas,"},{"speaker":"Alan Smith","startTime":2004.1299999999999,"endTime":2007.97,"body":"and they were all just freaking"},{"speaker":"Alan Smith","startTime":2004.1299999999999,"endTime":2007.97,"body":"out about it, how can I possibly"},{"speaker":"Alan Smith","startTime":2008.54,"endTime":2011.6299999999999,"body":"tell my customers what I'm going"},{"speaker":"Alan Smith","startTime":2008.54,"endTime":2011.6299999999999,"body":"to earn from it? And then you"},{"speaker":"Alan Smith","startTime":2011.6299999999999,"endTime":2014.57,"body":"had of course, a commission"},{"speaker":"Alan Smith","startTime":2011.6299999999999,"endTime":2014.57,"body":"disclosure on quotations, which"},{"speaker":"Alan Smith","startTime":2014.57,"endTime":2018.35,"body":"often would get dropped off the,"},{"speaker":"Alan Smith","startTime":2014.57,"endTime":2018.35,"body":"you know, mysteriously removed"},{"speaker":"Alan Smith","startTime":2018.35,"endTime":2019.25,"body":"from the stapling?"},{"speaker":"Nick Lincoln","startTime":2020.78,"endTime":2023.42,"body":"No, no, I when I"},{"speaker":"Nick Lincoln","startTime":2020.78,"endTime":2023.42,"body":"was a broker consultant, I used"},{"speaker":"Nick Lincoln","startTime":2023.42,"endTime":2027.1399999999999,"body":"to deal with the least one IFA,"},{"speaker":"Nick Lincoln","startTime":2023.42,"endTime":2027.1399999999999,"body":"who would just rip off the final"},{"speaker":"Nick Lincoln","startTime":2027.1399999999999,"endTime":2031.25,"body":"page. It was okay, whatever, you"},{"speaker":"Nick Lincoln","startTime":2027.1399999999999,"endTime":2031.25,"body":"know, whatever."},{"speaker":"Andy Hart","startTime":2031.7,"endTime":2033.53,"body":"You said at least"},{"speaker":"Andy Hart","startTime":2031.7,"endTime":2033.53,"body":"one, Nick, I thought you're"},{"speaker":"Andy Hart","startTime":2033.53,"endTime":2036.17,"body":"gonna say at least one didn't"},{"speaker":"Andy Hart","startTime":2033.53,"endTime":2036.17,"body":"rip off the back page."},{"speaker":"Nick Lincoln","startTime":2037.879,"endTime":2040.4289999999999,"body":"Commission"},{"speaker":"Nick Lincoln","startTime":2037.879,"endTime":2040.4289999999999,"body":"disclosure in 93 slash 94."},{"speaker":"Nick Lincoln","startTime":2040.4289999999999,"endTime":2045.499,"body":"Because I just joined and as a"},{"speaker":"Nick Lincoln","startTime":2040.4289999999999,"endTime":2045.499,"body":"cologne, seven year old. Yeah,"},{"speaker":"Nick Lincoln","startTime":2045.499,"endTime":2049.669,"body":"it was, it was like, now it's"},{"speaker":"Nick Lincoln","startTime":2045.499,"endTime":2049.669,"body":"just like, it's so automatic,"},{"speaker":"Nick Lincoln","startTime":2049.669,"endTime":2053.659,"body":"isn't it? It's just you don't"},{"speaker":"Nick Lincoln","startTime":2049.669,"endTime":2053.659,"body":"even Yeah, we the old days, we"},{"speaker":"Nick Lincoln","startTime":2053.659,"endTime":2055.609,"body":"got paid commission and they"},{"speaker":"Nick Lincoln","startTime":2053.659,"endTime":2055.609,"body":"want you know, people knew it"},{"speaker":"Nick Lincoln","startTime":2055.609,"endTime":2059.989,"body":"knew. But pre 1994. You didn't"},{"speaker":"Nick Lincoln","startTime":2055.609,"endTime":2059.989,"body":"have to disclose it. It's just"},{"speaker":"Nick Lincoln","startTime":2059.989,"endTime":2061.909,"body":"like, wow, different world."},{"speaker":"Nick Lincoln","startTime":2059.989,"endTime":2061.909,"body":"Different."},{"speaker":"Andy Hart","startTime":2062.659,"endTime":2064.939,"body":"I think I think the"},{"speaker":"Andy Hart","startTime":2062.659,"endTime":2064.939,"body":"two themes were just becoming"},{"speaker":"Andy Hart","startTime":2064.939,"endTime":2068.539,"body":"more transparent and better"},{"speaker":"Andy Hart","startTime":2064.939,"endTime":2068.539,"body":"qualified, which is great. There"},{"speaker":"Andy Hart","startTime":2068.539,"endTime":2071.239,"body":"are two big things that we're"},{"speaker":"Andy Hart","startTime":2068.539,"endTime":2071.239,"body":"we're very keen on. But then it"},{"speaker":"Andy Hart","startTime":2071.239,"endTime":2075.0190000000002,"body":"overcorrect, isn't it? So then"},{"speaker":"Andy Hart","startTime":2071.239,"endTime":2075.0190000000002,"body":"now, you know, the disclosure"},{"speaker":"Andy Hart","startTime":2075.0190000000002,"endTime":2078.259,"body":"and transparency is like the"},{"speaker":"Andy Hart","startTime":2075.0190000000002,"endTime":2078.259,"body":"clients thinking, why do I need"},{"speaker":"Andy Hart","startTime":2078.259,"endTime":2082.549,"body":"to? You know, I get it, Andy,"},{"speaker":"Andy Hart","startTime":2078.259,"endTime":2082.549,"body":"we're in anyway. Yeah. All good,"},{"speaker":"Andy Hart","startTime":2128.629,"endTime":2129.049,"body":"long story."},{"speaker":"Carl Widger","startTime":2129.41,"endTime":2133.19,"body":"My final point on"},{"speaker":"Carl Widger","startTime":2129.41,"endTime":2133.19,"body":"that is, you know, there is"},{"speaker":"Carl Widger","startTime":2133.6099999999997,"endTime":2137.0899999999997,"body":"potentially good news in this"},{"speaker":"Carl Widger","startTime":2133.6099999999997,"endTime":2137.0899999999997,"body":"right for us who are already set"},{"speaker":"Carl Widger","startTime":2137.0899999999997,"endTime":2140.24,"body":"up and in business is that it's"},{"speaker":"Carl Widger","startTime":2137.0899999999997,"endTime":2140.24,"body":"a barrier to entry, it's another"},{"speaker":"Carl Widger","startTime":2140.24,"endTime":2144.41,"body":"barrier to entry. So is that"},{"speaker":"Carl Widger","startTime":2140.24,"endTime":2144.41,"body":"that the regulator's surely"},{"speaker":"Carl Widger","startTime":2144.44,"endTime":2147.35,"body":"don't want that that the that"},{"speaker":"Carl Widger","startTime":2144.44,"endTime":2147.35,"body":"advice we've spoken about"},{"speaker":"Carl Widger","startTime":2147.35,"endTime":2147.83,"body":"before,"},{"speaker":"Nick Lincoln","startTime":2147.8889999999997,"endTime":2149.779,"body":"they don't know"},{"speaker":"Nick Lincoln","startTime":2147.8889999999997,"endTime":2149.779,"body":"how I stepped out, they don't"},{"speaker":"Nick Lincoln","startTime":2149.779,"endTime":2151.8489999999997,"body":"care about the advice gap,"},{"speaker":"Nick Lincoln","startTime":2149.779,"endTime":2151.8489999999997,"body":"everything they don't look at"},{"speaker":"Nick Lincoln","startTime":2151.8489999999997,"endTime":2155.689,"body":"what people say or what they do,"},{"speaker":"Nick Lincoln","startTime":2151.8489999999997,"endTime":2155.689,"body":"everything that they do broadens"},{"speaker":"Nick Lincoln","startTime":2155.689,"endTime":2156.859,"body":"this so called advice gap."},{"speaker":"Alan Smith","startTime":2158.5389999999998,"endTime":2160.729,"body":"Right, but you know,"},{"speaker":"Alan Smith","startTime":2158.5389999999998,"endTime":2160.729,"body":"I think about this and there's"},{"speaker":"Alan Smith","startTime":2160.729,"endTime":2165.979,"body":"all the comparisons with sport,"},{"speaker":"Alan Smith","startTime":2160.729,"endTime":2165.979,"body":"for example, and it's like it"},{"speaker":"Alan Smith","startTime":2165.979,"endTime":2168.6189999999997,"body":"football or rugby and knowing"},{"speaker":"Alan Smith","startTime":2165.979,"endTime":2168.6189999999997,"body":"the offside rule or something"},{"speaker":"Alan Smith","startTime":2168.6189999999997,"endTime":2171.859,"body":"like that you can, you can use"},{"speaker":"Alan Smith","startTime":2168.6189999999997,"endTime":2171.859,"body":"it to your advantage. I've often"},{"speaker":"Alan Smith","startTime":2171.859,"endTime":2174.8289999999997,"body":"thought about compliance and"},{"speaker":"Alan Smith","startTime":2171.859,"endTime":2174.8289999999997,"body":"everyone I spoke to was they are"},{"speaker":"Alan Smith","startTime":2174.8289999999997,"endTime":2177.019,"body":"blind they'll just moaning"},{"speaker":"Alan Smith","startTime":2174.8289999999997,"endTime":2177.019,"body":"right? the regulator's buddy"},{"speaker":"Alan Smith","startTime":2177.019,"endTime":2179.929,"body":"compliance, and I thought, if I"},{"speaker":"Alan Smith","startTime":2177.019,"endTime":2179.929,"body":"can get a step ahead of it, if I"},{"speaker":"Alan Smith","startTime":2179.929,"endTime":2184.699,"body":"can understand, like the rules"},{"speaker":"Alan Smith","startTime":2179.929,"endTime":2184.699,"body":"of the game, and I can optimize"},{"speaker":"Alan Smith","startTime":2184.699,"endTime":2187.069,"body":"it the way that we would, then"},{"speaker":"Alan Smith","startTime":2184.699,"endTime":2187.069,"body":"you're either I agree with you,"},{"speaker":"Alan Smith","startTime":2187.069,"endTime":2190.0389999999998,"body":"Carl, if it's making life"},{"speaker":"Alan Smith","startTime":2187.069,"endTime":2190.0389999999998,"body":"difficult for everyone else, and"},{"speaker":"Alan Smith","startTime":2190.0389999999998,"endTime":2192.409,"body":"we've just got to spend a bit of"},{"speaker":"Alan Smith","startTime":2190.0389999999998,"endTime":2192.409,"body":"time and attention to make it"},{"speaker":"Alan Smith","startTime":2192.409,"endTime":2196.519,"body":"better or smoother. That's"},{"speaker":"Alan Smith","startTime":2192.409,"endTime":2196.519,"body":"that's a competitive advantage"},{"speaker":"Alan Smith","startTime":2196.609,"endTime":2198.6189999999997,"body":"for us. And that's the way I"},{"speaker":"Alan Smith","startTime":2196.609,"endTime":2198.6189999999997,"body":"treat these things. Like yeah, I"},{"speaker":"Alan Smith","startTime":2198.6189999999997,"endTime":2202.3089999999997,"body":"huff and puff like everyone else"},{"speaker":"Alan Smith","startTime":2198.6189999999997,"endTime":2202.3089999999997,"body":"does. But I think right, you are"},{"speaker":"Alan Smith","startTime":2202.3089999999997,"endTime":2205.5789999999997,"body":"the one you are the player on,"},{"speaker":"Alan Smith","startTime":2202.3089999999997,"endTime":2205.5789999999997,"body":"you know, understand the offside"},{"speaker":"Alan Smith","startTime":2205.5789999999997,"endTime":2208.249,"body":"rule or don't play the game."},{"speaker":"Alan Smith","startTime":2205.5789999999997,"endTime":2208.249,"body":"That's the way I see this. Have"},{"speaker":"Alan Smith","startTime":2208.249,"endTime":2209.209,"body":"you done it to death, Nick,"},{"speaker":"Andy Hart","startTime":2210.68,"endTime":2216.68,"body":"final point. I got"},{"speaker":"Andy Hart","startTime":2210.68,"endTime":2216.68,"body":"final point on this. A very old"},{"speaker":"Andy Hart","startTime":2216.68,"endTime":2219.44,"body":"wise financial adviser who I"},{"speaker":"Andy Hart","startTime":2216.68,"endTime":2219.44,"body":"often moan to about this"},{"speaker":"Andy Hart","startTime":2219.44,"endTime":2222.68,"body":"profession and all the things"},{"speaker":"Andy Hart","startTime":2219.44,"endTime":2222.68,"body":"coming in. You're probably gonna"},{"speaker":"Andy Hart","startTime":2222.68,"endTime":2225.5299999999997,"body":"take the mick out of me for"},{"speaker":"Andy Hart","startTime":2222.68,"endTime":2225.5299999999997,"body":"saying this. But he said, the"},{"speaker":"Andy Hart","startTime":2225.5299999999997,"endTime":2229.94,"body":"way you gotta look at it, Andy"},{"speaker":"Andy Hart","startTime":2225.5299999999997,"endTime":2229.94,"body":"is, isn't it? Amazing? That"},{"speaker":"Andy Hart","startTime":2229.94,"endTime":2233.72,"body":"thorns have roses? Isn't it"},{"speaker":"Andy Hart","startTime":2229.94,"endTime":2233.72,"body":"terrible that roses have thorns?"},{"speaker":"Andy Hart","startTime":2233.75,"endTime":2235.67,"body":"You know, it's the way you look"},{"speaker":"Andy Hart","startTime":2233.75,"endTime":2235.67,"body":"at these things that will"},{"speaker":"Andy Hart","startTime":2236.27,"endTime":2239.06,"body":"dictate how you deal with it."},{"speaker":"Andy Hart","startTime":2236.27,"endTime":2239.06,"body":"And that's it."},{"speaker":"Nick Lincoln","startTime":2240.0499999999997,"endTime":2241.6099999999997,"body":"Yeah, stick to the"},{"speaker":"Nick Lincoln","startTime":2240.0499999999997,"endTime":2241.6099999999997,"body":"magic mushrooms, my friend."},{"speaker":"Nick Lincoln","startTime":2241.6099999999997,"endTime":2251.5699999999997,"body":"Okay. That does kind of lead us."},{"speaker":"Nick Lincoln","startTime":2241.6099999999997,"endTime":2251.5699999999997,"body":"So we took without permission"},{"speaker":"Nick Lincoln","startTime":2251.5699999999997,"endTime":2254.63,"body":"disclosure. And one of the great"},{"speaker":"Nick Lincoln","startTime":2251.5699999999997,"endTime":2254.63,"body":"questions we have from our last"},{"speaker":"Nick Lincoln","startTime":2254.63,"endTime":2257.18,"body":"Christmas q\u0026a special we"},{"speaker":"Nick Lincoln","startTime":2254.63,"endTime":2257.18,"body":"couldn't quite address because"},{"speaker":"Nick Lincoln","startTime":2257.18,"endTime":2260.0299999999997,"body":"it was such a meaty question"},{"speaker":"Nick Lincoln","startTime":2257.18,"endTime":2260.0299999999997,"body":"asked by a good friend of the"},{"speaker":"Nick Lincoln","startTime":2260.0299999999997,"endTime":2266.33,"body":"show. Dan, Dan, the chin Western"},{"speaker":"Nick Lincoln","startTime":2260.0299999999997,"endTime":2266.33,"body":"who's on Twitter as at MCF"},{"speaker":"Nick Lincoln","startTime":2266.33,"endTime":2269.0299999999997,"body":"planning, mother, Charlie"},{"speaker":"Nick Lincoln","startTime":2266.33,"endTime":2269.0299999999997,"body":"Foxtrot planning, and I'll read"},{"speaker":"Nick Lincoln","startTime":2269.0299999999997,"endTime":2270.83,"body":"it out and then call, I think"},{"speaker":"Nick Lincoln","startTime":2269.0299999999997,"endTime":2270.83,"body":"you need to have first dibs at"},{"speaker":"Nick Lincoln","startTime":2270.83,"endTime":2275.18,"body":"this, my friend. So Dan asked,"},{"speaker":"Nick Lincoln","startTime":2270.83,"endTime":2275.18,"body":"excuse me. Currently having"},{"speaker":"Nick Lincoln","startTime":2275.18,"endTime":2277.7599999999998,"body":"another look at our fee"},{"speaker":"Nick Lincoln","startTime":2275.18,"endTime":2277.7599999999998,"body":"proposition mulling over a"},{"speaker":"Nick Lincoln","startTime":2277.7599999999998,"endTime":2281.06,"body":"hybrid model, ie fixed options"},{"speaker":"Nick Lincoln","startTime":2277.7599999999998,"endTime":2281.06,"body":"for planning and then a lower"},{"speaker":"Nick Lincoln","startTime":2281.06,"endTime":2284.87,"body":"percentage for running the"},{"speaker":"Nick Lincoln","startTime":2281.06,"endTime":2284.87,"body":"investments. Also, why bother"},{"speaker":"Nick Lincoln","startTime":2284.87,"endTime":2287.81,"body":"with initial fees, which could"},{"speaker":"Nick Lincoln","startTime":2284.87,"endTime":2287.81,"body":"be friction to bring on a"},{"speaker":"Nick Lincoln","startTime":2287.81,"endTime":2291.3199999999997,"body":"client, when the long term"},{"speaker":"Nick Lincoln","startTime":2287.81,"endTime":2291.3199999999997,"body":"planning fees are more important"},{"speaker":"Nick Lincoln","startTime":2291.3199999999997,"endTime":2295.85,"body":"to the business? What are your"},{"speaker":"Nick Lincoln","startTime":2291.3199999999997,"endTime":2295.85,"body":"thoughts? And car? What do you"},{"speaker":"Nick Lincoln","startTime":2295.85,"endTime":2296.9,"body":"have to say on that, my friend?"},{"speaker":"Carl Widger","startTime":2298.0699999999997,"endTime":2300.3199999999997,"body":"The first thing I"},{"speaker":"Carl Widger","startTime":2298.0699999999997,"endTime":2300.3199999999997,"body":"have to say is Dan is much more"},{"speaker":"Carl Widger","startTime":2300.3199999999997,"endTime":2305.96,"body":"interesting and much more fun in"},{"speaker":"Carl Widger","startTime":2300.3199999999997,"endTime":2305.96,"body":"person. But yeah, look, it's"},{"speaker":"Carl Widger","startTime":2305.96,"endTime":2310.64,"body":"it's an interesting question."},{"speaker":"Carl Widger","startTime":2305.96,"endTime":2310.64,"body":"And it's, it's, it's one that I,"},{"speaker":"Carl Widger","startTime":2310.73,"endTime":2315.2,"body":"we've grappled with America,"},{"speaker":"Carl Widger","startTime":2310.73,"endTime":2315.2,"body":"since we started in 2014. I"},{"speaker":"Carl Widger","startTime":2315.2,"endTime":2320.9,"body":"know, everyone here has grappled"},{"speaker":"Carl Widger","startTime":2315.2,"endTime":2320.9,"body":"with it at some level. And we've"},{"speaker":"Carl Widger","startTime":2320.9,"endTime":2324.47,"body":"gone through a number of"},{"speaker":"Carl Widger","startTime":2320.9,"endTime":2324.47,"body":"variations and versions of it."},{"speaker":"Carl Widger","startTime":2325.58,"endTime":2330.83,"body":"That the first point is you,"},{"speaker":"Carl Widger","startTime":2325.58,"endTime":2330.83,"body":"whatever fee structure you"},{"speaker":"Carl Widger","startTime":2330.83,"endTime":2335.3599999999997,"body":"settled on, you have to be very"},{"speaker":"Carl Widger","startTime":2330.83,"endTime":2335.3599999999997,"body":"comfortable yourself that it is"},{"speaker":"Carl Widger","startTime":2335.3599999999997,"endTime":2339.2,"body":"something that works for you and"},{"speaker":"Carl Widger","startTime":2335.3599999999997,"endTime":2339.2,"body":"your firm. And that sounds like"},{"speaker":"Carl Widger","startTime":2339.2,"endTime":2342.92,"body":"a very obvious one. But we've"},{"speaker":"Carl Widger","startTime":2339.2,"endTime":2342.92,"body":"done we've we've had fee"},{"speaker":"Carl Widger","startTime":2342.92,"endTime":2346.46,"body":"structures before that we"},{"speaker":"Carl Widger","startTime":2342.92,"endTime":2346.46,"body":"weren't necessarily comfortable"},{"speaker":"Carl Widger","startTime":2346.46,"endTime":2348.74,"body":"with, that we didn't feel was"},{"speaker":"Carl Widger","startTime":2346.46,"endTime":2348.74,"body":"right for our business or"},{"speaker":"Carl Widger","startTime":2348.74,"endTime":2352.04,"body":"whatever. So that's the first"},{"speaker":"Carl Widger","startTime":2348.74,"endTime":2352.04,"body":"point of make. And the reason"},{"speaker":"Carl Widger","startTime":2352.04,"endTime":2355.3399999999997,"body":"I'm making that point is when"},{"speaker":"Carl Widger","startTime":2352.04,"endTime":2355.3399999999997,"body":"you're talking about doing, you"},{"speaker":"Carl Widger","startTime":2355.3399999999997,"endTime":2359.06,"body":"know, a planning fee, and then"},{"speaker":"Carl Widger","startTime":2355.3399999999997,"endTime":2359.06,"body":"another fee for implementation"},{"speaker":"Carl Widger","startTime":2359.06,"endTime":2363.56,"body":"of investment management, for"},{"speaker":"Carl Widger","startTime":2359.06,"endTime":2363.56,"body":"me, there are no right or wrong"},{"speaker":"Carl Widger","startTime":2363.56,"endTime":2369.68,"body":"answers, I feel here. Right. But"},{"speaker":"Carl Widger","startTime":2363.56,"endTime":2369.68,"body":"for me, that seems to add"},{"speaker":"Carl Widger","startTime":2369.71,"endTime":2378.2,"body":"complexity. And it seems to I'm"},{"speaker":"Carl Widger","startTime":2369.71,"endTime":2378.2,"body":"not sure, would the clients in"},{"speaker":"Carl Widger","startTime":2378.2,"endTime":2382.4,"body":"general, understand it? And get"},{"speaker":"Carl Widger","startTime":2378.2,"endTime":2382.4,"body":"it? And would they be able to"},{"speaker":"Carl Widger","startTime":2382.4,"endTime":2385.73,"body":"very quickly come to what's"},{"speaker":"Carl Widger","startTime":2382.4,"endTime":2385.73,"body":"actually what's the amount that"},{"speaker":"Carl Widger","startTime":2385.73,"endTime":2389.0299999999997,"body":"I'm going to be charged here?"},{"speaker":"Carl Widger","startTime":2385.73,"endTime":2389.0299999999997,"body":"And is that value for money? So"},{"speaker":"Carl Widger","startTime":2389.06,"endTime":2394.7599999999998,"body":"So for me, keeping it as simple"},{"speaker":"Carl Widger","startTime":2389.06,"endTime":2394.7599999999998,"body":"as you can as understandable for"},{"speaker":"Carl Widger","startTime":2394.7599999999998,"endTime":2400.79,"body":"clients straight up is really,"},{"speaker":"Carl Widger","startTime":2394.7599999999998,"endTime":2400.79,"body":"really important. So for us, we"},{"speaker":"Carl Widger","startTime":2400.79,"endTime":2406.5499999999997,"body":"charge a fee for the plan"},{"speaker":"Carl Widger","startTime":2400.79,"endTime":2406.5499999999997,"body":"itself, right, but, but that's a"},{"speaker":"Carl Widger","startTime":2406.5499999999997,"endTime":2413.48,"body":"one off fee for the plan itself."},{"speaker":"Carl Widger","startTime":2406.5499999999997,"endTime":2413.48,"body":"And then we have a trail fee, as"},{"speaker":"Carl Widger","startTime":2413.48,"endTime":2417.92,"body":"you know, right? So and that"},{"speaker":"Carl Widger","startTime":2413.48,"endTime":2417.92,"body":"depends on the the the level of"},{"speaker":"Carl Widger","startTime":2417.92,"endTime":2421.64,"body":"the assets being invested. All"},{"speaker":"Carl Widger","startTime":2417.92,"endTime":2421.64,"body":"of this is on our website. So"},{"speaker":"Carl Widger","startTime":2421.67,"endTime":2425.15,"body":"you know, anyone can log on and"},{"speaker":"Carl Widger","startTime":2421.67,"endTime":2425.15,"body":"see what we charge. But you"},{"speaker":"Carl Widger","startTime":2425.15,"endTime":2428.6,"body":"know, for the for the meaty"},{"speaker":"Carl Widger","startTime":2425.15,"endTime":2428.6,"body":"stuff. It's, it's a half percent"},{"speaker":"Carl Widger","startTime":2428.6,"endTime":2432.98,"body":"trail. The thing for us in"},{"speaker":"Carl Widger","startTime":2428.6,"endTime":2432.98,"body":"Ireland is that, you know, we"},{"speaker":"Carl Widger","startTime":2432.98,"endTime":2437.48,"body":"disclose that straight up, tell"},{"speaker":"Carl Widger","startTime":2432.98,"endTime":2437.48,"body":"our clients all of the time and"},{"speaker":"Carl Widger","startTime":2437.48,"endTime":2442.25,"body":"as you know, were being paid a"},{"speaker":"Carl Widger","startTime":2437.48,"endTime":2442.25,"body":"half percent. And the clients"},{"speaker":"Carl Widger","startTime":2442.25,"endTime":2445.79,"body":"are like, I'm being paid, I'm"},{"speaker":"Carl Widger","startTime":2442.25,"endTime":2445.79,"body":"paying Metis an extra half"},{"speaker":"Carl Widger","startTime":2445.79,"endTime":2450.83,"body":"percent, or an actual fact it's"},{"speaker":"Carl Widger","startTime":2445.79,"endTime":2450.83,"body":"the exact same as the product"},{"speaker":"Carl Widger","startTime":2450.83,"endTime":2453.38,"body":"sellers are charging them just"},{"speaker":"Carl Widger","startTime":2450.83,"endTime":2453.38,"body":"they're not disclosing exactly"},{"speaker":"Carl Widger","startTime":2453.38,"endTime":2458.66,"body":"what they're being what they're"},{"speaker":"Carl Widger","startTime":2453.38,"endTime":2458.66,"body":"being charged. So, so for me, I"},{"speaker":"Carl Widger","startTime":2458.66,"endTime":2468.8599999999997,"body":"think, you know, kick Yeah, kick"},{"speaker":"Carl Widger","startTime":2458.66,"endTime":2468.8599999999997,"body":"it around. Try and, you know, do"},{"speaker":"Carl Widger","startTime":2468.89,"endTime":2472.85,"body":"variations of it, see how it"},{"speaker":"Carl Widger","startTime":2468.89,"endTime":2472.85,"body":"feels in your client meetings,"},{"speaker":"Carl Widger","startTime":2472.88,"endTime":2478.3399999999997,"body":"see, see how the clients are"},{"speaker":"Carl Widger","startTime":2472.88,"endTime":2478.3399999999997,"body":"reacting and But you probably do"},{"speaker":"Carl Widger","startTime":2478.3399999999997,"endTime":2482.48,"body":"need to come to something that"},{"speaker":"Carl Widger","startTime":2478.3399999999997,"endTime":2482.48,"body":"you can settle on for the long"},{"speaker":"Carl Widger","startTime":2482.48,"endTime":2485.24,"body":"term. And that was one thing"},{"speaker":"Carl Widger","startTime":2482.48,"endTime":2485.24,"body":"that we struggled with being"},{"speaker":"Carl Widger","startTime":2485.27,"endTime":2487.79,"body":"perfectly honest. But we've"},{"speaker":"Carl Widger","startTime":2485.27,"endTime":2487.79,"body":"settled on a fee structure. Now."},{"speaker":"Carl Widger","startTime":2488.72,"endTime":2492.17,"body":"We've been at it for maybe four"},{"speaker":"Carl Widger","startTime":2488.72,"endTime":2492.17,"body":"years, everybody knows that."},{"speaker":"Carl Widger","startTime":2492.41,"endTime":2497.72,"body":"We're very comfortable with it."},{"speaker":"Carl Widger","startTime":2492.41,"endTime":2497.72,"body":"And, you know, it just"},{"speaker":"Carl Widger","startTime":2497.72,"endTime":2500.96,"body":"streamlines our business. And"},{"speaker":"Carl Widger","startTime":2497.72,"endTime":2500.96,"body":"everybody knows exactly what our"},{"speaker":"Carl Widger","startTime":2500.96,"endTime":2504.83,"body":"charging charging structures"},{"speaker":"Carl Widger","startTime":2500.96,"endTime":2504.83,"body":"are. But I know people are"},{"speaker":"Carl Widger","startTime":2504.83,"endTime":2509.69,"body":"different. And I know Alan has"},{"speaker":"Carl Widger","startTime":2504.83,"endTime":2509.69,"body":"is on the fixed fee model, we're"},{"speaker":"Carl Widger","startTime":2509.69,"endTime":2514.13,"body":"on the trail model, I wouldn't"},{"speaker":"Carl Widger","startTime":2509.69,"endTime":2514.13,"body":"have any problem if a regulator"},{"speaker":"Carl Widger","startTime":2514.13,"endTime":2517.64,"body":"said you have to go to fix fees,"},{"speaker":"Carl Widger","startTime":2514.13,"endTime":2517.64,"body":"I go fine, no problem at all,"},{"speaker":"Carl Widger","startTime":2517.64,"endTime":2523.58,"body":"because we just demonstrate"},{"speaker":"Carl Widger","startTime":2517.64,"endTime":2523.58,"body":"exactly the value we add for the"},{"speaker":"Carl Widger","startTime":2523.58,"endTime":2526.85,"body":"same kind of numbers. So the one"},{"speaker":"Carl Widger","startTime":2523.58,"endTime":2526.85,"body":"issue I do see with the fixed"},{"speaker":"Carl Widger","startTime":2526.85,"endTime":2535.52,"body":"fees, is, you know, I like the"},{"speaker":"Carl Widger","startTime":2526.85,"endTime":2535.52,"body":"idea that when assets are"},{"speaker":"Carl Widger","startTime":2535.52,"endTime":2540.38,"body":"rising, the client is happy. And"},{"speaker":"Carl Widger","startTime":2535.52,"endTime":2540.38,"body":"our fee income is rising also."},{"speaker":"Carl Widger","startTime":2540.65,"endTime":2546.5899999999997,"body":"And when markets are struggling"},{"speaker":"Carl Widger","startTime":2540.65,"endTime":2546.5899999999997,"body":"like they did last year, that"},{"speaker":"Carl Widger","startTime":2546.5899999999997,"endTime":2550.16,"body":"our income is down. So we're"},{"speaker":"Carl Widger","startTime":2546.5899999999997,"endTime":2550.16,"body":"kind of we're in the struggle"},{"speaker":"Carl Widger","startTime":2550.16,"endTime":2552.56,"body":"with our clients. And we're"},{"speaker":"Carl Widger","startTime":2550.16,"endTime":2552.56,"body":"looking to the long term all at"},{"speaker":"Carl Widger","startTime":2552.56,"endTime":2555.68,"body":"the time. And I know it's a"},{"speaker":"Carl Widger","startTime":2552.56,"endTime":2555.68,"body":"simplistic view. I know Alan"},{"speaker":"Carl Widger","startTime":2555.68,"endTime":2559.0699999999997,"body":"disagree strongly with it, but I"},{"speaker":"Carl Widger","startTime":2555.68,"endTime":2559.0699999999997,"body":"actually think it kind of it"},{"speaker":"Carl Widger","startTime":2559.0699999999997,"endTime":2566.69,"body":"does align, you know, what we're"},{"speaker":"Carl Widger","startTime":2559.0699999999997,"endTime":2566.69,"body":"trying to do together. So that's"},{"speaker":"Carl Widger","startTime":2566.69,"endTime":2568.94,"body":"one of the reasons I like it."},{"speaker":"Carl Widger","startTime":2566.69,"endTime":2568.94,"body":"But But having said that, I"},{"speaker":"Carl Widger","startTime":2568.94,"endTime":2573.5899999999997,"body":"would have no issue. And I've"},{"speaker":"Carl Widger","startTime":2568.94,"endTime":2573.5899999999997,"body":"listened to Alan, I probably"},{"speaker":"Carl Widger","startTime":2573.5899999999997,"endTime":2578.06,"body":"every second time, myself and"},{"speaker":"Carl Widger","startTime":2573.5899999999997,"endTime":2578.06,"body":"Alan have this discussion. I'm"},{"speaker":"Carl Widger","startTime":2578.06,"endTime":2580.7,"body":"kind of with Alan, I go, Yeah,"},{"speaker":"Carl Widger","startTime":2578.06,"endTime":2580.7,"body":"that all totally makes sense."},{"speaker":"Carl Widger","startTime":2580.7,"endTime":2584.18,"body":"And then I can we know, look,"},{"speaker":"Carl Widger","startTime":2580.7,"endTime":2584.18,"body":"what we have is very, very easy"},{"speaker":"Carl Widger","startTime":2584.18,"endTime":2588.44,"body":"to understand for our clients."},{"speaker":"Carl Widger","startTime":2584.18,"endTime":2588.44,"body":"So I probably have more say in"},{"speaker":"Carl Widger","startTime":2588.44,"endTime":2592.04,"body":"this but probably at this stage"},{"speaker":"Carl Widger","startTime":2588.44,"endTime":2592.04,"body":"of bringing it on, because I"},{"speaker":"Carl Widger","startTime":2592.04,"endTime":2595.49,"body":"think the fixed fee versus trail"},{"speaker":"Carl Widger","startTime":2592.04,"endTime":2595.49,"body":"thing is kind of what Dan was"},{"speaker":"Carl Widger","startTime":2595.49,"endTime":2602.66,"body":"trying to get at. So So Alan, be"},{"speaker":"Carl Widger","startTime":2595.49,"endTime":2602.66,"body":"very interested in your in your"},{"speaker":"Carl Widger","startTime":2602.66,"endTime":2603.2,"body":"views."},{"speaker":"Alan Smith","startTime":2603.5299999999997,"endTime":2607.46,"body":"God, yeah. As you"},{"speaker":"Alan Smith","startTime":2603.5299999999997,"endTime":2607.46,"body":"say, huge subject. I want to"},{"speaker":"Alan Smith","startTime":2607.46,"endTime":2611.45,"body":"just simplify, or I used to be"},{"speaker":"Alan Smith","startTime":2607.46,"endTime":2611.45,"body":"much more evangelical about this"},{"speaker":"Alan Smith","startTime":2611.48,"endTime":2615.2,"body":"used to be quite loud and"},{"speaker":"Alan Smith","startTime":2611.48,"endTime":2615.2,"body":"vociferous about it. Yeah, look"},{"speaker":"Alan Smith","startTime":2615.2,"endTime":2618.62,"body":"at them all nodding their heads"},{"speaker":"Alan Smith","startTime":2615.2,"endTime":2618.62,"body":"for those who are listening."},{"speaker":"Alan Smith","startTime":2618.65,"endTime":2622.37,"body":"Yeah, no, I'm a bit. I'm a bit"},{"speaker":"Alan Smith","startTime":2618.65,"endTime":2622.37,"body":"sort of a comment on it now. But"},{"speaker":"Alan Smith","startTime":2622.88,"endTime":2626.2999999999997,"body":"let me just address Dan's point,"},{"speaker":"Alan Smith","startTime":2622.88,"endTime":2626.2999999999997,"body":"first of all about initial fees,"},{"speaker":"Alan Smith","startTime":2626.33,"endTime":2629.54,"body":"and onboarding, that's just a"},{"speaker":"Alan Smith","startTime":2626.33,"endTime":2629.54,"body":"commercial decision. As for any"},{"speaker":"Alan Smith","startTime":2629.54,"endTime":2633.1099999999997,"body":"business, you decide if it is"},{"speaker":"Alan Smith","startTime":2629.54,"endTime":2633.1099999999997,"body":"creating, the starting point is"},{"speaker":"Alan Smith","startTime":2633.17,"endTime":2635.48,"body":"everything should be value for"},{"speaker":"Alan Smith","startTime":2633.17,"endTime":2635.48,"body":"money, As Nick said before,"},{"speaker":"Alan Smith","startTime":2635.48,"endTime":2637.91,"body":"value for money is determined by"},{"speaker":"Alan Smith","startTime":2635.48,"endTime":2637.91,"body":"the customer, the client, not"},{"speaker":"Alan Smith","startTime":2637.91,"endTime":2642.35,"body":"necessarily by you, if you're"},{"speaker":"Alan Smith","startTime":2637.91,"endTime":2642.35,"body":"losing out on business, and"},{"speaker":"Alan Smith","startTime":2642.35,"endTime":2645.17,"body":"clients are not engaging with"},{"speaker":"Alan Smith","startTime":2642.35,"endTime":2645.17,"body":"you, because you charge an"},{"speaker":"Alan Smith","startTime":2645.17,"endTime":2647.2999999999997,"body":"initial fee, then you might want"},{"speaker":"Alan Smith","startTime":2645.17,"endTime":2647.2999999999997,"body":"to reflect on it, you might want"},{"speaker":"Alan Smith","startTime":2647.2999999999997,"endTime":2650.87,"body":"to minimize it, or remove it"},{"speaker":"Alan Smith","startTime":2647.2999999999997,"endTime":2650.87,"body":"completely. And we've gone, as"},{"speaker":"Alan Smith","startTime":2650.87,"endTime":2654.08,"body":"you see, all of us who are"},{"speaker":"Alan Smith","startTime":2650.87,"endTime":2654.08,"body":"thoughtful business owners,"},{"speaker":"Alan Smith","startTime":2654.08,"endTime":2657.38,"body":"we're always kind of reflecting"},{"speaker":"Alan Smith","startTime":2654.08,"endTime":2657.38,"body":"on this, and maybe adapting and"},{"speaker":"Alan Smith","startTime":2657.38,"endTime":2660.74,"body":"changing it. And we've gone from"},{"speaker":"Alan Smith","startTime":2657.38,"endTime":2660.74,"body":"charging initial fees, and for"},{"speaker":"Alan Smith","startTime":2660.74,"endTime":2664.3399999999997,"body":"some years, we charge nothing,"},{"speaker":"Alan Smith","startTime":2660.74,"endTime":2664.3399999999997,"body":"pretty much to anyone. And then"},{"speaker":"Alan Smith","startTime":2664.3399999999997,"endTime":2666.62,"body":"we reflect on that we think"},{"speaker":"Alan Smith","startTime":2664.3399999999997,"endTime":2666.62,"body":"we're leaving a lot of revenue"},{"speaker":"Alan Smith","startTime":2666.62,"endTime":2669.0499999999997,"body":"on the table here, because there"},{"speaker":"Alan Smith","startTime":2666.62,"endTime":2669.0499999999997,"body":"isn't much resistance if you're"},{"speaker":"Alan Smith","startTime":2669.0499999999997,"endTime":2671.93,"body":"delivering high quality service,"},{"speaker":"Alan Smith","startTime":2669.0499999999997,"endTime":2671.93,"body":"professional implementation of"},{"speaker":"Alan Smith","startTime":2671.93,"endTime":2674.66,"body":"the building the plan and"},{"speaker":"Alan Smith","startTime":2671.93,"endTime":2674.66,"body":"professional implementation. I"},{"speaker":"Alan Smith","startTime":2674.66,"endTime":2677.5699999999997,"body":"think, first of all, it costs us"},{"speaker":"Alan Smith","startTime":2674.66,"endTime":2677.5699999999997,"body":"a lot of time resource and"},{"speaker":"Alan Smith","startTime":2677.5699999999997,"endTime":2680.24,"body":"energy to do that. And so why"},{"speaker":"Alan Smith","startTime":2677.5699999999997,"endTime":2680.24,"body":"wouldn't we be compensated for"},{"speaker":"Alan Smith","startTime":2680.24,"endTime":2685.67,"body":"it? We don't what where I have"},{"speaker":"Alan Smith","startTime":2680.24,"endTime":2685.67,"body":"an issue is where it is the"},{"speaker":"Alan Smith","startTime":2685.67,"endTime":2691.58,"body":"standard and we're not all"},{"speaker":"Alan Smith","startTime":2685.67,"endTime":2691.58,"body":"everyone on this podcast are are"},{"speaker":"Alan Smith","startTime":2691.58,"endTime":2695.69,"body":"more thoughtful, I know you are."},{"speaker":"Alan Smith","startTime":2691.58,"endTime":2695.69,"body":"But to default to say we charge"},{"speaker":"Alan Smith","startTime":2695.69,"endTime":2699.5899999999997,"body":"3% of your investments to"},{"speaker":"Alan Smith","startTime":2695.69,"endTime":2699.5899999999997,"body":"implement and 1% a year or"},{"speaker":"Alan Smith","startTime":2699.5899999999997,"endTime":2702.89,"body":"whatever it is, which seems to"},{"speaker":"Alan Smith","startTime":2699.5899999999997,"endTime":2702.89,"body":"be a sort of broad default. In"},{"speaker":"Alan Smith","startTime":2702.89,"endTime":2705.5299999999997,"body":"the marketplace, I think that's"},{"speaker":"Alan Smith","startTime":2702.89,"endTime":2705.5299999999997,"body":"wrong, because there's a big"},{"speaker":"Alan Smith","startTime":2705.5299999999997,"endTime":2708.95,"body":"difference between a client who"},{"speaker":"Alan Smith","startTime":2705.5299999999997,"endTime":2708.95,"body":"just didn't know they've sold"},{"speaker":"Alan Smith","startTime":2708.95,"endTime":2711.02,"body":"their house and sold the"},{"speaker":"Alan Smith","startTime":2708.95,"endTime":2711.02,"body":"business got a million pounds in"},{"speaker":"Alan Smith","startTime":2711.02,"endTime":2716.0899999999997,"body":"cash, implementing that, versus"},{"speaker":"Alan Smith","startTime":2711.02,"endTime":2716.0899999999997,"body":"a whole series of sort of"},{"speaker":"Alan Smith","startTime":2716.0899999999997,"endTime":2720.38,"body":"complex pension products, trusts"},{"speaker":"Alan Smith","startTime":2716.0899999999997,"endTime":2720.38,"body":"offshore, or whatever you want"},{"speaker":"Alan Smith","startTime":2720.38,"endTime":2723.68,"body":"to call it, and charging a sort"},{"speaker":"Alan Smith","startTime":2720.38,"endTime":2723.68,"body":"of same fee. So and I think in"},{"speaker":"Alan Smith","startTime":2723.68,"endTime":2726.56,"body":"linking this to the previous"},{"speaker":"Alan Smith","startTime":2723.68,"endTime":2726.56,"body":"subject of consumer duty, if"},{"speaker":"Alan Smith","startTime":2726.56,"endTime":2731.0899999999997,"body":"this is forcing businesses,"},{"speaker":"Alan Smith","startTime":2726.56,"endTime":2731.0899999999997,"body":"which are just a bit complacent,"},{"speaker":"Alan Smith","startTime":2731.0899999999997,"endTime":2733.2799999999997,"body":"frankly, my opinion just charge"},{"speaker":"Alan Smith","startTime":2731.0899999999997,"endTime":2733.2799999999997,"body":"the same fee to everyone"},{"speaker":"Alan Smith","startTime":2733.2799999999997,"endTime":2735.65,"body":"regardless, which that means"},{"speaker":"Alan Smith","startTime":2733.2799999999997,"endTime":2735.65,"body":"there's winners and losers. It"},{"speaker":"Alan Smith","startTime":2735.65,"endTime":2737.5699999999997,"body":"means the client a very"},{"speaker":"Alan Smith","startTime":2735.65,"endTime":2737.5699999999997,"body":"simplistic needs and"},{"speaker":"Alan Smith","startTime":2737.5699999999997,"endTime":2741.17,"body":"requirements is paying a premium"},{"speaker":"Alan Smith","startTime":2737.5699999999997,"endTime":2741.17,"body":"in order to cross subsidize the"},{"speaker":"Alan Smith","startTime":2741.17,"endTime":2743.93,"body":"client with huge complexity,"},{"speaker":"Alan Smith","startTime":2741.17,"endTime":2743.93,"body":"who's paying the same fee,"},{"speaker":"Alan Smith","startTime":2743.93,"endTime":2749.33,"body":"sometimes less fee. Do to do"},{"speaker":"Alan Smith","startTime":2743.93,"endTime":2749.33,"body":"that piece of work so so the"},{"speaker":"Alan Smith","startTime":2749.33,"endTime":2751.7599999999998,"body":"initial fee, I think it's a"},{"speaker":"Alan Smith","startTime":2749.33,"endTime":2751.7599999999998,"body":"business decision, a personal"},{"speaker":"Alan Smith","startTime":2751.7599999999998,"endTime":2757.22,"body":"decision, and I can see a bit I"},{"speaker":"Alan Smith","startTime":2751.7599999999998,"endTime":2757.22,"body":"can see a lot of justification"},{"speaker":"Alan Smith","startTime":2757.22,"endTime":2759.44,"body":"in just eliminating it not"},{"speaker":"Alan Smith","startTime":2757.22,"endTime":2759.44,"body":"paying it at all, because you're"},{"speaker":"Alan Smith","startTime":2759.44,"endTime":2761.9,"body":"interested in the next 10 years"},{"speaker":"Alan Smith","startTime":2759.44,"endTime":2761.9,"body":"of revenue from the client if"},{"speaker":"Alan Smith","startTime":2761.9,"endTime":2764.93,"body":"it's if that provides a real you"},{"speaker":"Alan Smith","startTime":2761.9,"endTime":2764.93,"body":"know, road bump against you"},{"speaker":"Alan Smith","startTime":2764.93,"endTime":2769.16,"body":"winning that, then minimize or"},{"speaker":"Alan Smith","startTime":2764.93,"endTime":2769.16,"body":"eliminate it. I would say"},{"speaker":"Alan Smith","startTime":2769.16,"endTime":2772.13,"body":"specifically on that point. We"},{"speaker":"Alan Smith","startTime":2769.16,"endTime":2772.13,"body":"have won clients last couple of"},{"speaker":"Alan Smith","startTime":2772.13,"endTime":2775.0099999999998,"body":"years from and they've got a"},{"speaker":"Alan Smith","startTime":2772.13,"endTime":2775.0099999999998,"body":"couple of mentions on this"},{"speaker":"Alan Smith","startTime":2775.0099999999998,"endTime":2778.0699999999997,"body":"episode from some James's Place,"},{"speaker":"Alan Smith","startTime":2775.0099999999998,"endTime":2778.0699999999997,"body":"these clients have already been"},{"speaker":"Alan Smith","startTime":2778.0699999999997,"endTime":2782.48,"body":"rinsed. Once they've already"},{"speaker":"Alan Smith","startTime":2778.0699999999997,"endTime":2782.48,"body":"paid big initial fees or exit"},{"speaker":"Alan Smith","startTime":2782.48,"endTime":2784.52,"body":"fees or something. And we've"},{"speaker":"Alan Smith","startTime":2782.48,"endTime":2784.52,"body":"just taken a view, we're not"},{"speaker":"Alan Smith","startTime":2784.52,"endTime":2786.7999999999997,"body":"going to double down on that"},{"speaker":"Alan Smith","startTime":2784.52,"endTime":2786.7999999999997,"body":"we're going to sort of take that"},{"speaker":"Alan Smith","startTime":2786.7999999999997,"endTime":2790.49,"body":"on the chin ourselves, because"},{"speaker":"Alan Smith","startTime":2786.7999999999997,"endTime":2790.49,"body":"of those circumstances. And just"},{"speaker":"Alan Smith","startTime":2790.49,"endTime":2793.91,"body":"because we want to bring them"},{"speaker":"Alan Smith","startTime":2790.49,"endTime":2793.91,"body":"into our, our environment. So I"},{"speaker":"Alan Smith","startTime":2793.91,"endTime":2796.79,"body":"think that you can you can do it"},{"speaker":"Alan Smith","startTime":2793.91,"endTime":2796.79,"body":"on a client by client basis, or"},{"speaker":"Alan Smith","startTime":2796.79,"endTime":2799.67,"body":"you can have a company decision"},{"speaker":"Alan Smith","startTime":2796.79,"endTime":2799.67,"body":"that the bigger question is"},{"speaker":"Alan Smith","startTime":2799.67,"endTime":2803.5099999999998,"body":"about the percentage charge"},{"speaker":"Alan Smith","startTime":2799.67,"endTime":2803.5099999999998,"body":"versus a flat fee. And my views"},{"speaker":"Alan Smith","startTime":2803.5099999999998,"endTime":2807.3199999999997,"body":"are well documented on it."},{"speaker":"Alan Smith","startTime":2803.5099999999998,"endTime":2807.3199999999997,"body":"Everyone on this podcast"},{"speaker":"Alan Smith","startTime":2807.35,"endTime":2812.06,"body":"believes that the real value in"},{"speaker":"Alan Smith","startTime":2807.35,"endTime":2812.06,"body":"what we do is in planning, it's"},{"speaker":"Alan Smith","startTime":2812.06,"endTime":2816.62,"body":"in, it's in coaching, it's in"},{"speaker":"Alan Smith","startTime":2812.06,"endTime":2816.62,"body":"project management, it's in"},{"speaker":"Alan Smith","startTime":2816.62,"endTime":2819.65,"body":"being a sounding board is doing"},{"speaker":"Alan Smith","startTime":2816.62,"endTime":2819.65,"body":"all those good things. It's not"},{"speaker":"Alan Smith","startTime":2819.65,"endTime":2822.56,"body":"in money management. We're all"},{"speaker":"Alan Smith","startTime":2819.65,"endTime":2822.56,"body":"we evolved to live, we all I"},{"speaker":"Alan Smith","startTime":2822.56,"endTime":2825.44,"body":"believe, have got world class"},{"speaker":"Alan Smith","startTime":2822.56,"endTime":2825.44,"body":"investment propositions,"},{"speaker":"Alan Smith","startTime":2825.47,"endTime":2828.3199999999997,"body":"portfolio management"},{"speaker":"Alan Smith","startTime":2825.47,"endTime":2828.3199999999997,"body":"propositions. But Carl, just to"},{"speaker":"Alan Smith","startTime":2828.35,"endTime":2830.48,"body":"come back to you on that point,"},{"speaker":"Alan Smith","startTime":2828.35,"endTime":2830.48,"body":"the fact that the market goes"},{"speaker":"Alan Smith","startTime":2830.5099999999998,"endTime":2833.48,"body":"up, down sideways, it's got"},{"speaker":"Alan Smith","startTime":2830.5099999999998,"endTime":2833.48,"body":"nothing to do with you, as you"},{"speaker":"Alan Smith","startTime":2833.48,"endTime":2836.8399999999997,"body":"know, you have no control of the"},{"speaker":"Alan Smith","startTime":2833.48,"endTime":2836.8399999999997,"body":"global capital markets. So why"},{"speaker":"Alan Smith","startTime":2836.8399999999997,"endTime":2839.18,"body":"are you being rewarded when they"},{"speaker":"Alan Smith","startTime":2836.8399999999997,"endTime":2839.18,"body":"go up? And why are you being"},{"speaker":"Alan Smith","startTime":2839.18,"endTime":2843.14,"body":"penalized when they go down?"},{"speaker":"Alan Smith","startTime":2839.18,"endTime":2843.14,"body":"What is the product? What is the"},{"speaker":"Alan Smith","startTime":2843.14,"endTime":2846.5,"body":"service that you deliver to your"},{"speaker":"Alan Smith","startTime":2843.14,"endTime":2846.5,"body":"customer? You know, what it is?"},{"speaker":"Alan Smith","startTime":2846.92,"endTime":2851.96,"body":"It the clues in the title of the"},{"speaker":"Alan Smith","startTime":2846.92,"endTime":2851.96,"body":"podcast is in real planning. And"},{"speaker":"Alan Smith","startTime":2851.96,"endTime":2854.69,"body":"so that doesn't change, you"},{"speaker":"Alan Smith","startTime":2851.96,"endTime":2854.69,"body":"still show up every day or every"},{"speaker":"Alan Smith","startTime":2854.69,"endTime":2858.98,"body":"week and deliver that? And so I"},{"speaker":"Alan Smith","startTime":2854.69,"endTime":2858.98,"body":"have so we're now in our I think"},{"speaker":"Alan Smith","startTime":2858.98,"endTime":2863.12,"body":"our seventh or eighth year of"},{"speaker":"Alan Smith","startTime":2858.98,"endTime":2863.12,"body":"doing flat fee retainers. And to"},{"speaker":"Alan Smith","startTime":2863.12,"endTime":2867.2599999999998,"body":"answer go back to the original"},{"speaker":"Alan Smith","startTime":2863.12,"endTime":2867.2599999999998,"body":"question that Dan has posed, you"},{"speaker":"Alan Smith","startTime":2867.2599999999998,"endTime":2869.66,"body":"know, we have we're one of the"},{"speaker":"Alan Smith","startTime":2867.2599999999998,"endTime":2869.66,"body":"few companies there's still very"},{"speaker":"Alan Smith","startTime":2869.66,"endTime":2872.0299999999997,"body":"few who operating this way. But"},{"speaker":"Alan Smith","startTime":2869.66,"endTime":2872.0299999999997,"body":"we've proved that you can"},{"speaker":"Alan Smith","startTime":2872.0299999999997,"endTime":2875.6,"body":"survive, you can operate on this"},{"speaker":"Alan Smith","startTime":2872.0299999999997,"endTime":2875.6,"body":"basis. We've learned a lot of"},{"speaker":"Alan Smith","startTime":2875.6,"endTime":2878.9,"body":"lessons about how you create how"},{"speaker":"Alan Smith","startTime":2875.6,"endTime":2878.9,"body":"you position it hard because I"},{"speaker":"Alan Smith","startTime":2878.9,"endTime":2883.0699999999997,"body":"can tell you behaviorally, and"},{"speaker":"Alan Smith","startTime":2878.9,"endTime":2883.0699999999997,"body":"the way that people think 5000"},{"speaker":"Alan Smith","startTime":2883.0699999999997,"endTime":2887.48,"body":"pounds fi just sounds a lot more"},{"speaker":"Alan Smith","startTime":2883.0699999999997,"endTime":2887.48,"body":"than a half a percent or 1%, or"},{"speaker":"Alan Smith","startTime":2887.48,"endTime":2890.5699999999997,"body":"whatever it is. I've got"},{"speaker":"Alan Smith","startTime":2887.48,"endTime":2890.5699999999997,"body":"numerous examples. I won't share"},{"speaker":"Alan Smith","startTime":2890.5699999999997,"endTime":2893.5099999999998,"body":"them now in the interest of"},{"speaker":"Alan Smith","startTime":2890.5699999999997,"endTime":2893.5099999999998,"body":"time, but we're clients have"},{"speaker":"Alan Smith","startTime":2893.5099999999998,"endTime":2896.48,"body":"really pushed back and we our"},{"speaker":"Alan Smith","startTime":2893.5099999999998,"endTime":2896.48,"body":"fee was actually less in pounds"},{"speaker":"Alan Smith","startTime":2896.48,"endTime":2899.18,"body":"and pence than they were"},{"speaker":"Alan Smith","startTime":2896.48,"endTime":2899.18,"body":"currently paying. But they've"},{"speaker":"Alan Smith","startTime":2899.18,"endTime":2902.06,"body":"said well, that's a that's a bit"},{"speaker":"Alan Smith","startTime":2899.18,"endTime":2902.06,"body":"expensive. Because just there's"},{"speaker":"Alan Smith","startTime":2902.06,"endTime":2905.7799999999997,"body":"some cognitive blind spot spot."},{"speaker":"Alan Smith","startTime":2902.06,"endTime":2905.7799999999997,"body":"The people have got between"},{"speaker":"Alan Smith","startTime":2906.08,"endTime":2908.48,"body":"pounds and pence and basis"},{"speaker":"Alan Smith","startTime":2906.08,"endTime":2908.48,"body":"points. And that's one of the"},{"speaker":"Alan Smith","startTime":2908.48,"endTime":2910.67,"body":"reasons that the industry has"},{"speaker":"Alan Smith","startTime":2908.48,"endTime":2910.67,"body":"thrived so much on the"},{"speaker":"Alan Smith","startTime":2910.67,"endTime":2913.04,"body":"percentage charge. Now let's"},{"speaker":"Alan Smith","startTime":2910.67,"endTime":2913.04,"body":"head over to Nick."},{"speaker":"Nick Lincoln","startTime":2913.7599999999998,"endTime":2915.65,"body":"Well, I don't have"},{"speaker":"Nick Lincoln","startTime":2913.7599999999998,"endTime":2915.65,"body":"Andy wants to chip in, and I'll"},{"speaker":"Nick Lincoln","startTime":2915.65,"endTime":2918.29,"body":"be giving this quite a good go."},{"speaker":"Nick Lincoln","startTime":2915.65,"endTime":2918.29,"body":"Andy."},{"speaker":"Andy Hart","startTime":2919.0699999999997,"endTime":2920.96,"body":"Isn't this the meat"},{"speaker":"Andy Hart","startTime":2919.0699999999997,"endTime":2920.96,"body":"of the show? Nick, should we be"},{"speaker":"Andy Hart","startTime":2921.14,"endTime":2924.5299999999997,"body":"unpacking this in a bit more"},{"speaker":"Andy Hart","startTime":2921.14,"endTime":2924.5299999999997,"body":"detail? Okay, fine. I'll get on"},{"speaker":"Andy Hart","startTime":2924.5299999999997,"endTime":2926.27,"body":"my soapbox for a little bit. A"},{"speaker":"Andy Hart","startTime":2924.5299999999997,"endTime":2926.27,"body":"lot of people are very"},{"speaker":"Andy Hart","startTime":2926.27,"endTime":2929.75,"body":"evangelical about this. And when"},{"speaker":"Andy Hart","startTime":2926.27,"endTime":2929.75,"body":"they do talk about it, they, I"},{"speaker":"Andy Hart","startTime":2929.75,"endTime":2934.37,"body":"think incorrectly put too much"},{"speaker":"Andy Hart","startTime":2929.75,"endTime":2934.37,"body":"emphasis on the fee model itself"},{"speaker":"Andy Hart","startTime":2934.37,"endTime":2938.0,"body":"with its level of high or low"},{"speaker":"Andy Hart","startTime":2934.37,"endTime":2938.0,"body":"integrity, when I think it"},{"speaker":"Andy Hart","startTime":2938.0,"endTime":2940.22,"body":"should be actually on the"},{"speaker":"Andy Hart","startTime":2938.0,"endTime":2940.22,"body":"advisor weigh more than the"},{"speaker":"Andy Hart","startTime":2940.22,"endTime":2943.0699999999997,"body":"actual fee model that they"},{"speaker":"Andy Hart","startTime":2940.22,"endTime":2943.0699999999997,"body":"charge. But to directly answer"},{"speaker":"Andy Hart","startTime":2943.0699999999997,"endTime":2948.2599999999998,"body":"Dan's question, fees can be"},{"speaker":"Andy Hart","startTime":2943.0699999999997,"endTime":2948.2599999999998,"body":"split into ongoing fees, or"},{"speaker":"Andy Hart","startTime":2948.2599999999998,"endTime":2952.25,"body":"initial fees. And again, we all"},{"speaker":"Andy Hart","startTime":2948.2599999999998,"endTime":2952.25,"body":"know this, but I'll just explain"},{"speaker":"Andy Hart","startTime":2952.25,"endTime":2955.16,"body":"it a little bit more detail the"},{"speaker":"Andy Hart","startTime":2952.25,"endTime":2955.16,"body":"way I see it. So the ongoing"},{"speaker":"Andy Hart","startTime":2955.16,"endTime":2957.83,"body":"fees, the most common way of"},{"speaker":"Andy Hart","startTime":2955.16,"endTime":2957.83,"body":"charging is a percentage of"},{"speaker":"Andy Hart","startTime":2957.83,"endTime":2963.68,"body":"assets. I believe this is"},{"speaker":"Andy Hart","startTime":2957.83,"endTime":2963.68,"body":"probably circa or 95% of the"},{"speaker":"Andy Hart","startTime":2963.77,"endTime":2968.2999999999997,"body":"financial advisor market. 99"},{"speaker":"Andy Hart","startTime":2963.77,"endTime":2968.2999999999997,"body":"point whatever percent of the"},{"speaker":"Andy Hart","startTime":2968.2999999999997,"endTime":2970.7599999999998,"body":"investment management market,"},{"speaker":"Andy Hart","startTime":2968.2999999999997,"endTime":2970.7599999999998,"body":"they all charge an ad valorem"},{"speaker":"Andy Hart","startTime":2970.7599999999998,"endTime":2975.77,"body":"fee. So it's a beast, and it's"},{"speaker":"Andy Hart","startTime":2970.7599999999998,"endTime":2975.77,"body":"not going to go away overnight."},{"speaker":"Andy Hart","startTime":2975.77,"endTime":2979.04,"body":"As such, we talk about flat and"},{"speaker":"Andy Hart","startTime":2975.77,"endTime":2979.04,"body":"fixed fees. I think that it's"},{"speaker":"Andy Hart","startTime":2979.04,"endTime":2981.77,"body":"not, it's not correctly framed,"},{"speaker":"Andy Hart","startTime":2979.04,"endTime":2981.77,"body":"I think it should be agreed"},{"speaker":"Andy Hart","startTime":2981.77,"endTime":2985.1,"body":"fees. And they're certainly not"},{"speaker":"Andy Hart","startTime":2981.77,"endTime":2985.1,"body":"flat because they're different"},{"speaker":"Andy Hart","startTime":2985.1,"endTime":2987.41,"body":"for every different client."},{"speaker":"Andy Hart","startTime":2985.1,"endTime":2987.41,"body":"They're certainly not fixed"},{"speaker":"Andy Hart","startTime":2987.41,"endTime":2990.38,"body":"because they change. So I think"},{"speaker":"Andy Hart","startTime":2987.41,"endTime":2990.38,"body":"we should be calling them agreed"},{"speaker":"Andy Hart","startTime":2990.38,"endTime":2993.71,"body":"fees. And it's a little bit more"},{"speaker":"Andy Hart","startTime":2990.38,"endTime":2993.71,"body":"clear for the clients. And then"},{"speaker":"Andy Hart","startTime":2993.71,"endTime":2997.46,"body":"you've got hourly charging, you"},{"speaker":"Andy Hart","startTime":2993.71,"endTime":2997.46,"body":"know, shoot me now, nobody wants"},{"speaker":"Andy Hart","startTime":2997.46,"endTime":3000.64,"body":"to be charged on an hourly"},{"speaker":"Andy Hart","startTime":2997.46,"endTime":3000.64,"body":"basis. Anybody who's had"},{"speaker":"Andy Hart","startTime":3000.91,"endTime":3003.6099999999997,"body":"extensive experience with"},{"speaker":"Andy Hart","startTime":3000.91,"endTime":3003.6099999999997,"body":"lawyers will concur what I say"},{"speaker":"Andy Hart","startTime":3003.6099999999997,"endTime":3009.37,"body":"there, move on from that. My"},{"speaker":"Andy Hart","startTime":3003.6099999999997,"endTime":3009.37,"body":"lawyer charge me 31 pounds plus"},{"speaker":"Andy Hart","startTime":3009.37,"endTime":3014.77,"body":"VAT to read an email of me"},{"speaker":"Andy Hart","startTime":3009.37,"endTime":3014.77,"body":"saying thanks for being"},{"speaker":"Andy Hart","startTime":3014.77,"endTime":3015.3399999999997,"body":"courteous."},{"speaker":"Nick Lincoln","startTime":3016.7799999999997,"endTime":3018.85,"body":"email saying Don't"},{"speaker":"Nick Lincoln","startTime":3016.7799999999997,"endTime":3018.85,"body":"send me any more invoices."},{"speaker":"Andy Hart","startTime":3020.41,"endTime":3024.04,"body":"Yeah, exactly. We'll"},{"speaker":"Andy Hart","startTime":3020.41,"endTime":3024.04,"body":"talk about the ongoing fees in a"},{"speaker":"Andy Hart","startTime":3024.04,"endTime":3027.6099999999997,"body":"second maybe if we want to talk"},{"speaker":"Andy Hart","startTime":3024.04,"endTime":3027.6099999999997,"body":"about the next place is the"},{"speaker":"Andy Hart","startTime":3027.6099999999997,"endTime":3030.58,"body":"initial fees. And a few people"},{"speaker":"Andy Hart","startTime":3027.6099999999997,"endTime":3030.58,"body":"have alluded to Carl and Alan."},{"speaker":"Andy Hart","startTime":3031.0299999999997,"endTime":3033.7599999999998,"body":"So initial fees are either a"},{"speaker":"Andy Hart","startTime":3031.0299999999997,"endTime":3033.7599999999998,"body":"percentage of assets, like Alan"},{"speaker":"Andy Hart","startTime":3033.7599999999998,"endTime":3039.46,"body":"said, 3% 1% half percent, or a"},{"speaker":"Andy Hart","startTime":3033.7599999999998,"endTime":3039.46,"body":"project fee. So a fixed fee that"},{"speaker":"Andy Hart","startTime":3039.46,"endTime":3043.69,"body":"I think is correct. It is a"},{"speaker":"Andy Hart","startTime":3039.46,"endTime":3043.69,"body":"fixed fee, or a hybrid. So I see"},{"speaker":"Andy Hart","startTime":3043.69,"endTime":3046.6,"body":"this hybrid model being sort of"},{"speaker":"Andy Hart","startTime":3043.69,"endTime":3046.6,"body":"discussed with quite a few"},{"speaker":"Andy Hart","startTime":3046.6,"endTime":3051.7,"body":"people were very simplistically,"},{"speaker":"Andy Hart","startTime":3046.6,"endTime":3051.7,"body":"we charge 99 pounds a month"},{"speaker":"Andy Hart","startTime":3052.0299999999997,"endTime":3056.68,"body":"standing order plus half a"},{"speaker":"Andy Hart","startTime":3052.0299999999997,"endTime":3056.68,"body":"percent fee or 299 pounds a"},{"speaker":"Andy Hart","startTime":3056.68,"endTime":3061.63,"body":"month plus point 4% on the"},{"speaker":"Andy Hart","startTime":3056.68,"endTime":3061.63,"body":"investment aspect. I believe"},{"speaker":"Andy Hart","startTime":3061.63,"endTime":3064.18,"body":"that probably is the fairest and"},{"speaker":"Andy Hart","startTime":3061.63,"endTime":3064.18,"body":"cleanest way of doing this"},{"speaker":"Andy Hart","startTime":3064.18,"endTime":3067.45,"body":"because then your wealthier"},{"speaker":"Andy Hart","startTime":3064.18,"endTime":3067.45,"body":"clients do pay proportionately a"},{"speaker":"Andy Hart","startTime":3067.45,"endTime":3071.5299999999997,"body":"slightly more expensive fee but"},{"speaker":"Andy Hart","startTime":3067.45,"endTime":3071.5299999999997,"body":"not widely. You know, the whole"},{"speaker":"Andy Hart","startTime":3071.5299999999997,"endTime":3075.7599999999998,"body":"saying is is someone that's got"},{"speaker":"Andy Hart","startTime":3071.5299999999997,"endTime":3075.7599999999998,"body":"a million pounds versus 100,000"},{"speaker":"Andy Hart","startTime":3075.7599999999998,"endTime":3078.6099999999997,"body":"pounds to 10 times more work"},{"speaker":"Andy Hart","startTime":3075.7599999999998,"endTime":3078.6099999999997,"body":"because that's the, you know,"},{"speaker":"Andy Hart","startTime":3078.6099999999997,"endTime":3083.65,"body":"fee discrepancy. Again, we can"},{"speaker":"Andy Hart","startTime":3078.6099999999997,"endTime":3083.65,"body":"argue about that all day, Allen"},{"speaker":"Andy Hart","startTime":3083.65,"endTime":3087.3399999999997,"body":"spoke about it, you know, human"},{"speaker":"Andy Hart","startTime":3083.65,"endTime":3087.3399999999997,"body":"humans are full of emotions and"},{"speaker":"Andy Hart","startTime":3087.3399999999997,"endTime":3091.18,"body":"the placebo effect is real. And"},{"speaker":"Andy Hart","startTime":3087.3399999999997,"endTime":3091.18,"body":"high friction, low friction of"},{"speaker":"Andy Hart","startTime":3091.18,"endTime":3097.24,"body":"fees, which I think it's, and"},{"speaker":"Andy Hart","startTime":3091.18,"endTime":3097.24,"body":"I'm also agree with Carl's"},{"speaker":"Andy Hart","startTime":3097.24,"endTime":3101.23,"body":"point, it is aligned, when it"},{"speaker":"Andy Hart","startTime":3097.24,"endTime":3101.23,"body":"goes up, we do better when it"},{"speaker":"Andy Hart","startTime":3101.23,"endTime":3103.63,"body":"goes down, we do worse. I"},{"speaker":"Andy Hart","startTime":3101.23,"endTime":3103.63,"body":"haven't got a problem with that."},{"speaker":"Andy Hart","startTime":3103.72,"endTime":3105.97,"body":"Because at the end of the day,"},{"speaker":"Andy Hart","startTime":3103.72,"endTime":3105.97,"body":"we are in the wealth creation"},{"speaker":"Andy Hart","startTime":3105.97,"endTime":3110.08,"body":"business. And again, we shy away"},{"speaker":"Andy Hart","startTime":3105.97,"endTime":3110.08,"body":"from the fact that we do create"},{"speaker":"Andy Hart","startTime":3110.08,"endTime":3111.6099999999997,"body":"wealth for our clients. You"},{"speaker":"Andy Hart","startTime":3110.08,"endTime":3111.6099999999997,"body":"know,"},{"speaker":"Alan Smith","startTime":3112.66,"endTime":3115.27,"body":"can I just interject"},{"speaker":"Alan Smith","startTime":3112.66,"endTime":3115.27,"body":"this, ask your question there,"},{"speaker":"Alan Smith","startTime":3115.2999999999997,"endTime":3119.41,"body":"but just to specifically on that"},{"speaker":"Alan Smith","startTime":3115.2999999999997,"endTime":3119.41,"body":"point. So you know, the markets,"},{"speaker":"Alan Smith","startTime":3119.47,"endTime":3122.38,"body":"you get a client who then goes"},{"speaker":"Alan Smith","startTime":3119.47,"endTime":3122.38,"body":"into if you, if you ignore,"},{"speaker":"Alan Smith","startTime":3122.41,"endTime":3125.8599999999997,"body":"ignore market fluctuations, it"},{"speaker":"Alan Smith","startTime":3122.41,"endTime":3125.8599999999997,"body":"goes up and down, generally, as"},{"speaker":"Alan Smith","startTime":3125.8599999999997,"endTime":3130.27,"body":"we all know, exactly three years"},{"speaker":"Alan Smith","startTime":3125.8599999999997,"endTime":3130.27,"body":"out of four. But what about in"},{"speaker":"Alan Smith","startTime":3130.27,"endTime":3132.73,"body":"clients in decumulation? What"},{"speaker":"Alan Smith","startTime":3130.27,"endTime":3132.73,"body":"about clients who say, I want to"},{"speaker":"Alan Smith","startTime":3132.73,"endTime":3135.64,"body":"take a big chunk of money out"},{"speaker":"Alan Smith","startTime":3132.73,"endTime":3135.64,"body":"and buy us a second holiday home"},{"speaker":"Alan Smith","startTime":3135.64,"endTime":3139.2999999999997,"body":"in the south of France, or want"},{"speaker":"Alan Smith","startTime":3135.64,"endTime":3139.2999999999997,"body":"to give my kids and all that"},{"speaker":"Alan Smith","startTime":3139.2999999999997,"endTime":3141.46,"body":"stuff, so you take a haircut on"},{"speaker":"Alan Smith","startTime":3139.2999999999997,"endTime":3141.46,"body":"your fee,"},{"speaker":"Andy Hart","startTime":3142.0899999999997,"endTime":3144.85,"body":"I definitely got my"},{"speaker":"Andy Hart","startTime":3142.0899999999997,"endTime":3144.85,"body":"fee. But remember, I said focus"},{"speaker":"Andy Hart","startTime":3144.85,"endTime":3147.49,"body":"on the advisor with the"},{"speaker":"Andy Hart","startTime":3144.85,"endTime":3147.49,"body":"integrity, not the fee model. So"},{"speaker":"Andy Hart","startTime":3147.49,"endTime":3150.2799999999997,"body":"if the advisors got integrity, I"},{"speaker":"Andy Hart","startTime":3147.49,"endTime":3150.2799999999997,"body":"would discuss that with them"},{"speaker":"Andy Hart","startTime":3150.43,"endTime":3154.15,"body":"conventionally, completely"},{"speaker":"Andy Hart","startTime":3150.43,"endTime":3154.15,"body":"irrelevant to what I'm going to"},{"speaker":"Andy Hart","startTime":3154.15,"endTime":3157.27,"body":"lose in terms of my income. If"},{"speaker":"Andy Hart","startTime":3154.15,"endTime":3157.27,"body":"I'm looking after 500,000"},{"speaker":"Carl Widger","startTime":3159.13,"endTime":3162.43,"body":"I have a solution,"},{"speaker":"Carl Widger","startTime":3159.13,"endTime":3162.43,"body":"I have a solution on that. So"},{"speaker":"Carl Widger","startTime":3163.0299999999997,"endTime":3169.48,"body":"what we do is we have a, a"},{"speaker":"Carl Widger","startTime":3163.0299999999997,"endTime":3169.48,"body":"tiered approach to the trail. So"},{"speaker":"Carl Widger","startTime":3169.5099999999998,"endTime":3173.5299999999997,"body":"the it's a half percent, on a"},{"speaker":"Carl Widger","startTime":3169.5099999999998,"endTime":3173.5299999999997,"body":"million euros or more. It's"},{"speaker":"Carl Widger","startTime":3173.5299999999997,"endTime":3178.5099999999998,"body":"point seven, five between 500"},{"speaker":"Carl Widger","startTime":3173.5299999999997,"endTime":3178.5099999999998,"body":"and a million. So like if the"},{"speaker":"Carl Widger","startTime":3178.5099999999998,"endTime":3183.19,"body":"financial plan if someone's"},{"speaker":"Carl Widger","startTime":3178.5099999999998,"endTime":3183.19,"body":"goals, dreams or aspirations say"},{"speaker":"Carl Widger","startTime":3183.19,"endTime":3186.4,"body":"I want to buy a holiday home in"},{"speaker":"Carl Widger","startTime":3183.19,"endTime":3186.4,"body":"the south of France, we got one,"},{"speaker":"Carl Widger","startTime":3186.43,"endTime":3189.04,"body":"let's go and do brilliant get"},{"speaker":"Carl Widger","startTime":3186.43,"endTime":3189.04,"body":"that money out. Right?"},{"speaker":"Carl Widger","startTime":3189.04,"endTime":3193.66,"body":"Fantastic. By the way, Mr."},{"speaker":"Carl Widger","startTime":3189.04,"endTime":3193.66,"body":"Client and Mrs. Lined your"},{"speaker":"Carl Widger","startTime":3193.66,"endTime":3197.02,"body":"assets under management with"},{"speaker":"Carl Widger","startTime":3193.66,"endTime":3197.02,"body":"Metis, Ireland at the moment,"},{"speaker":"Carl Widger","startTime":3197.23,"endTime":3201.91,"body":"are now gone from 1.3 to"},{"speaker":"Carl Widger","startTime":3197.23,"endTime":3201.91,"body":"800,000, your fee,"},{"speaker":"Carl Widger","startTime":3201.94,"endTime":3205.12,"body":"unfortunately, is going to"},{"speaker":"Carl Widger","startTime":3201.94,"endTime":3205.12,"body":"increase. However, through"},{"speaker":"Carl Widger","startTime":3205.12,"endTime":3207.31,"body":"market growth over a period of"},{"speaker":"Carl Widger","startTime":3205.12,"endTime":3207.31,"body":"time, we would expect it to go"},{"speaker":"Carl Widger","startTime":3207.31,"endTime":3210.3399999999997,"body":"beyond a million. And we will"},{"speaker":"Carl Widger","startTime":3207.31,"endTime":3210.3399999999997,"body":"therefore reduce the fee at that"},{"speaker":"Carl Widger","startTime":3210.3399999999997,"endTime":3214.24,"body":"stage. So we're not what you"},{"speaker":"Carl Widger","startTime":3210.3399999999997,"endTime":3214.24,"body":"know, it's not like we ever have"},{"speaker":"Carl Widger","startTime":3214.24,"endTime":3216.4,"body":"a conflict of interest or we're"},{"speaker":"Carl Widger","startTime":3214.24,"endTime":3216.4,"body":"going please don't buy the"},{"speaker":"Carl Widger","startTime":3216.4,"endTime":3220.93,"body":"house, right. And I have any"},{"speaker":"Carl Widger","startTime":3216.4,"endTime":3220.93,"body":"number of examples where we've"},{"speaker":"Carl Widger","startTime":3220.96,"endTime":3224.74,"body":"celebrated wildly, that clients"},{"speaker":"Carl Widger","startTime":3220.96,"endTime":3224.74,"body":"have been in a position to be"},{"speaker":"Carl Widger","startTime":3224.74,"endTime":3226.75,"body":"able to see their plans through."},{"speaker":"Alan Smith","startTime":3226.99,"endTime":3229.69,"body":"So I'll play devil's"},{"speaker":"Alan Smith","startTime":3226.99,"endTime":3229.69,"body":"advocate on that, then. So"},{"speaker":"Alan Smith","startTime":3229.69,"endTime":3233.8599999999997,"body":"that's fine. Anything else of"},{"speaker":"Alan Smith","startTime":3229.69,"endTime":3233.8599999999997,"body":"interest, but that, but that"},{"speaker":"Alan Smith","startTime":3233.8599999999997,"endTime":3237.04,"body":"means that your client who"},{"speaker":"Alan Smith","startTime":3233.8599999999997,"endTime":3237.04,"body":"didn't buy the holiday home, is"},{"speaker":"Alan Smith","startTime":3237.04,"endTime":3239.7999999999997,"body":"now across subsidizing because"},{"speaker":"Alan Smith","startTime":3237.04,"endTime":3239.7999999999997,"body":"you still got costs and fees to"},{"speaker":"Alan Smith","startTime":3239.7999999999997,"endTime":3242.38,"body":"pay to run your operation. So"},{"speaker":"Alan Smith","startTime":3239.7999999999997,"endTime":3242.38,"body":"they're now paying more"},{"speaker":"Alan Smith","startTime":3242.38,"endTime":3244.9,"body":"proportionately than your client"},{"speaker":"Alan Smith","startTime":3242.38,"endTime":3244.9,"body":"who bought the holiday home or"},{"speaker":"Alan Smith","startTime":3244.9,"endTime":3247.5099999999998,"body":"give help their kids in a"},{"speaker":"Alan Smith","startTime":3244.9,"endTime":3247.5099999999998,"body":"property ladder. That's just a"},{"speaker":"Alan Smith","startTime":3247.5099999999998,"endTime":3250.6,"body":"statement of fact, it is if you"},{"speaker":"Alan Smith","startTime":3247.5099999999998,"endTime":3250.6,"body":"just look at the they're paying"},{"speaker":"Alan Smith","startTime":3250.63,"endTime":3255.04,"body":"more, there's more revenue that"},{"speaker":"Alan Smith","startTime":3250.63,"endTime":3255.04,"body":"that client is paying to you who"},{"speaker":"Alan Smith","startTime":3255.04,"endTime":3257.65,"body":"didn't do those other things"},{"speaker":"Alan Smith","startTime":3255.04,"endTime":3257.65,"body":"just chose to have more money"},{"speaker":"Alan Smith","startTime":3257.7999999999997,"endTime":3258.67,"body":"managed with you."},{"speaker":"Carl Widger","startTime":3260.23,"endTime":3264.85,"body":"And probably more"},{"speaker":"Carl Widger","startTime":3260.23,"endTime":3264.85,"body":"complexity, but but maybe I"},{"speaker":"Carl Widger","startTime":3265.18,"endTime":3269.7999999999997,"body":"forgot, I would say is we"},{"speaker":"Carl Widger","startTime":3265.18,"endTime":3269.7999999999997,"body":"charge? We do charge upfront"},{"speaker":"Carl Widger","startTime":3269.7999999999997,"endTime":3274.81,"body":"fees, right. And we have trade"},{"speaker":"Carl Widger","startTime":3269.7999999999997,"endTime":3274.81,"body":"fees, and our higher the lower"},{"speaker":"Carl Widger","startTime":3274.9,"endTime":3279.0099999999998,"body":"assets you have. So I'm very"},{"speaker":"Carl Widger","startTime":3274.9,"endTime":3279.0099999999998,"body":"comfortable that I don't think"},{"speaker":"Carl Widger","startTime":3279.0099999999998,"endTime":3281.89,"body":"there are any perfect models, by"},{"speaker":"Carl Widger","startTime":3279.0099999999998,"endTime":3281.89,"body":"the way. And I think anybody"},{"speaker":"Carl Widger","startTime":3281.89,"endTime":3283.45,"body":"claiming to say that they have"},{"speaker":"Alan Smith","startTime":3283.81,"endTime":3286.42,"body":"no there's no no def"},{"speaker":"Alan Smith","startTime":3283.81,"endTime":3286.42,"body":"Definitely not. So what about"},{"speaker":"Alan Smith","startTime":3286.42,"endTime":3289.33,"body":"what about your client who's got"},{"speaker":"Alan Smith","startTime":3286.42,"endTime":3289.33,"body":"who's got lots you've got 10"},{"speaker":"Alan Smith","startTime":3289.33,"endTime":3293.02,"body":"million euros in assets, but"},{"speaker":"Alan Smith","startTime":3289.33,"endTime":3293.02,"body":"most of it is in property and"},{"speaker":"Alan Smith","startTime":3293.02,"endTime":3295.42,"body":"their business and a bunch of"},{"speaker":"Alan Smith","startTime":3293.02,"endTime":3295.42,"body":"other things. And they've got a"},{"speaker":"Alan Smith","startTime":3295.42,"endTime":3298.2999999999997,"body":"small amount with you. But"},{"speaker":"Alan Smith","startTime":3295.42,"endTime":3298.2999999999997,"body":"you're doing a huge amount of"},{"speaker":"Alan Smith","startTime":3298.2999999999997,"endTime":3300.79,"body":"planning a huge amount of value"},{"speaker":"Alan Smith","startTime":3298.2999999999997,"endTime":3300.79,"body":"add but he just you have got"},{"speaker":"Alan Smith","startTime":3300.79,"endTime":3303.37,"body":"less retail investment money"},{"speaker":"Alan Smith","startTime":3300.79,"endTime":3303.37,"body":"managed by you."},{"speaker":"Carl Widger","startTime":3304.1189999999997,"endTime":3307.899,"body":"So we will charge"},{"speaker":"Carl Widger","startTime":3304.1189999999997,"endTime":3307.899,"body":"that client up to 3000 euros for"},{"speaker":"Carl Widger","startTime":3307.899,"endTime":3311.3489999999997,"body":"the plan each year. That's also"},{"speaker":"Carl Widger","startTime":3307.899,"endTime":3311.3489999999997,"body":"in our"},{"speaker":"Nick Lincoln","startTime":3312.64,"endTime":3315.31,"body":"skin the cat as"},{"speaker":"Nick Lincoln","startTime":3312.64,"endTime":3315.31,"body":"long as you skin the cat. Yeah,"},{"speaker":"Carl Widger","startTime":3315.73,"endTime":3318.85,"body":"that's also in our"},{"speaker":"Carl Widger","startTime":3315.73,"endTime":3318.85,"body":"in our charging structure on our"},{"speaker":"Carl Widger","startTime":3318.85,"endTime":3319.27,"body":"website."},{"speaker":"Unknown","startTime":3319.5699999999997,"endTime":3322.15,"body":"That's that that's"},{"speaker":"Unknown","startTime":3319.5699999999997,"endTime":3322.15,"body":"that's okay, fine as it should"},{"speaker":"Unknown","startTime":3322.15,"endTime":3325.0299999999997,"body":"be. I've got just three three"},{"speaker":"Unknown","startTime":3322.15,"endTime":3325.0299999999997,"body":"quick points. And then we can go"},{"speaker":"Unknown","startTime":3325.0299999999997,"endTime":3326.7999999999997,"body":"back to if you want to keep on"},{"speaker":"Unknown","startTime":3325.0299999999997,"endTime":3326.7999999999997,"body":"talking about it, that's fine."},{"speaker":"Unknown","startTime":3327.73,"endTime":3330.16,"body":"This this thing about if you"},{"speaker":"Unknown","startTime":3327.73,"endTime":3330.16,"body":"charge a percentage fee How can"},{"speaker":"Unknown","startTime":3330.16,"endTime":3332.98,"body":"one person you charge 1% to one"},{"speaker":"Unknown","startTime":3330.16,"endTime":3332.98,"body":"person who's got 10 million"},{"speaker":"Unknown","startTime":3332.98,"endTime":3336.64,"body":"pounds on 1% on somebody's got a"},{"speaker":"Unknown","startTime":3332.98,"endTime":3336.64,"body":"million pounds. It depends what"},{"speaker":"Unknown","startTime":3336.64,"endTime":3339.6099999999997,"body":"you're saying your fee is for"},{"speaker":"Unknown","startTime":3336.64,"endTime":3339.6099999999997,"body":"and how you're trying to sell"},{"speaker":"Unknown","startTime":3339.6099999999997,"endTime":3341.5299999999997,"body":"your value for the client to"},{"speaker":"Unknown","startTime":3339.6099999999997,"endTime":3341.5299999999997,"body":"determine whether you have got"},{"speaker":"Unknown","startTime":3341.5299999999997,"endTime":3344.2,"body":"value if you're selling your"},{"speaker":"Unknown","startTime":3341.5299999999997,"endTime":3344.2,"body":"value on behavioral counseling,"},{"speaker":"Unknown","startTime":3344.56,"endTime":3347.8599999999997,"body":"from not making the big mistake."},{"speaker":"Unknown","startTime":3344.56,"endTime":3347.8599999999997,"body":"You're going to save the person"},{"speaker":"Unknown","startTime":3347.8599999999997,"endTime":3350.02,"body":"with the bigger to be crude the"},{"speaker":"Unknown","startTime":3347.8599999999997,"endTime":3350.02,"body":"bigger pots of money from making"},{"speaker":"Unknown","startTime":3350.02,"endTime":3352.27,"body":"a mistake that would cost way"},{"speaker":"Unknown","startTime":3350.02,"endTime":3352.27,"body":"more than the person with the"},{"speaker":"Unknown","startTime":3352.27,"endTime":3354.97,"body":"smaller pots of money. Hence,"},{"speaker":"Unknown","startTime":3352.27,"endTime":3354.97,"body":"your fees commensurately bigger"},{"speaker":"Unknown","startTime":3355.0,"endTime":3357.37,"body":"because you're creating a bigger"},{"speaker":"Unknown","startTime":3355.0,"endTime":3357.37,"body":"and preserving a bigger slice of"},{"speaker":"Unknown","startTime":3357.37,"endTime":3359.95,"body":"wealth for them and for their"},{"speaker":"Unknown","startTime":3357.37,"endTime":3359.95,"body":"children. That's the answer to"},{"speaker":"Unknown","startTime":3359.95,"endTime":3362.71,"body":"that one. I too have a tiered"},{"speaker":"Unknown","startTime":3359.95,"endTime":3362.71,"body":"approach. It is difficult if"},{"speaker":"Unknown","startTime":3362.71,"endTime":3365.14,"body":"clients want to disinvest and"},{"speaker":"Unknown","startTime":3362.71,"endTime":3365.14,"body":"you're on a flat 1% or whatever"},{"speaker":"Unknown","startTime":3365.14,"endTime":3367.33,"body":"it is across the board. And I"},{"speaker":"Unknown","startTime":3365.14,"endTime":3367.33,"body":"think you guys know I've got a"},{"speaker":"Unknown","startTime":3367.33,"endTime":3370.75,"body":"really steep tear because it's"},{"speaker":"Unknown","startTime":3367.33,"endTime":3370.75,"body":"my kind of and I adopted this"},{"speaker":"Unknown","startTime":3370.75,"endTime":3374.35,"body":"back in 2008. I thought this I"},{"speaker":"Unknown","startTime":3370.75,"endTime":3374.35,"body":"can see this being a problem. I"},{"speaker":"Unknown","startTime":3374.35,"endTime":3377.74,"body":"will I and so my feed drops off"},{"speaker":"Unknown","startTime":3374.35,"endTime":3377.74,"body":"too. magically over 500,000"},{"speaker":"Unknown","startTime":3377.74,"endTime":3380.74,"body":"pounds because you get clients"},{"speaker":"Unknown","startTime":3377.74,"endTime":3380.74,"body":"in, you know, you were selling"},{"speaker":"Unknown","startTime":3380.74,"endTime":3383.14,"body":"dreams, right? We're selling"},{"speaker":"Unknown","startTime":3380.74,"endTime":3383.14,"body":"lifestyles and clients are"},{"speaker":"Unknown","startTime":3383.14,"endTime":3385.06,"body":"therefore going to say Hold on,"},{"speaker":"Unknown","startTime":3383.14,"endTime":3385.06,"body":"I've got this dream of buying"},{"speaker":"Unknown","startTime":3385.06,"endTime":3388.42,"body":"this holiday home and the door"},{"speaker":"Unknown","startTime":3385.06,"endTime":3388.42,"body":"door and or the speedo, whatever"},{"speaker":"Unknown","startTime":3388.42,"endTime":3391.33,"body":"it might be. And I know we've"},{"speaker":"Unknown","startTime":3388.42,"endTime":3391.33,"body":"got the funds to get that, Nick,"},{"speaker":"Unknown","startTime":3391.33,"endTime":3393.3399999999997,"body":"because you've helped us get"},{"speaker":"Unknown","startTime":3391.33,"endTime":3393.3399999999997,"body":"these funds together. And you"},{"speaker":"Unknown","startTime":3393.3399999999997,"endTime":3395.71,"body":"want to be in a position as Andy"},{"speaker":"Unknown","startTime":3393.3399999999997,"endTime":3395.71,"body":"said, Well, there's very little"},{"speaker":"Unknown","startTime":3395.71,"endTime":3398.41,"body":"conflict of any and you say,"},{"speaker":"Unknown","startTime":3395.71,"endTime":3398.41,"body":"Yeah, fine, go ahead and do it."},{"speaker":"Unknown","startTime":3398.41,"endTime":3400.72,"body":"So a tiered approach does help"},{"speaker":"Unknown","startTime":3398.41,"endTime":3400.72,"body":"with that. But if you really"},{"speaker":"Unknown","startTime":3400.72,"endTime":3402.91,"body":"don't want to lose the revenue,"},{"speaker":"Unknown","startTime":3400.72,"endTime":3402.91,"body":"just do a new plan. And so you"},{"speaker":"Unknown","startTime":3402.91,"endTime":3406.15,"body":"can't afford it. That'll be my"},{"speaker":"Unknown","startTime":3402.91,"endTime":3406.15,"body":"argument, just, you know, like"},{"speaker":"Unknown","startTime":3406.15,"endTime":3411.3399999999997,"body":"the clients, that the last one"},{"speaker":"Unknown","startTime":3406.15,"endTime":3411.3399999999997,"body":"was a joke. There is no perfect"},{"speaker":"Unknown","startTime":3411.3399999999997,"endTime":3412.69,"body":"fee fee model. I"},{"speaker":"Nick Lincoln","startTime":3412.69,"endTime":3413.98,"body":"think as long as"},{"speaker":"Nick Lincoln","startTime":3412.69,"endTime":3413.98,"body":"the clients know what they're"},{"speaker":"Nick Lincoln","startTime":3413.98,"endTime":3416.98,"body":"paying, right, and they can"},{"speaker":"Nick Lincoln","startTime":3413.98,"endTime":3416.98,"body":"determine value or not. I think"},{"speaker":"Nick Lincoln","startTime":3416.98,"endTime":3419.98,"body":"Dan Medan made an interesting"},{"speaker":"Nick Lincoln","startTime":3416.98,"endTime":3419.98,"body":"point in his question, without"},{"speaker":"Nick Lincoln","startTime":3419.98,"endTime":3421.87,"body":"perhaps knowing it what you"},{"speaker":"Nick Lincoln","startTime":3419.98,"endTime":3421.87,"body":"know, why bother with initial"},{"speaker":"Nick Lincoln","startTime":3421.87,"endTime":3426.0699999999997,"body":"fees. When the long term"},{"speaker":"Nick Lincoln","startTime":3421.87,"endTime":3426.0699999999997,"body":"planning fees are more important"},{"speaker":"Nick Lincoln","startTime":3426.0699999999997,"endTime":3430.63,"body":"to the business, the long term"},{"speaker":"Nick Lincoln","startTime":3426.0699999999997,"endTime":3430.63,"body":"planning is more important to"},{"speaker":"Nick Lincoln","startTime":3430.63,"endTime":3433.63,"body":"the client is the long term"},{"speaker":"Nick Lincoln","startTime":3430.63,"endTime":3433.63,"body":"planning whether where the value"},{"speaker":"Nick Lincoln","startTime":3433.63,"endTime":3438.79,"body":"is added in my understanding of"},{"speaker":"Nick Lincoln","startTime":3433.63,"endTime":3438.79,"body":"the value chain. So I don't"},{"speaker":"Nick Lincoln","startTime":3438.79,"endTime":3442.8399999999997,"body":"charge initial fees. I do charge"},{"speaker":"Nick Lincoln","startTime":3438.79,"endTime":3442.8399999999997,"body":"the ongoing planning, the"},{"speaker":"Nick Lincoln","startTime":3442.8399999999997,"endTime":3445.5099999999998,"body":"financial plan is dead. It's"},{"speaker":"Nick Lincoln","startTime":3442.8399999999997,"endTime":3445.5099999999998,"body":"almost stillborn, right. As soon"},{"speaker":"Nick Lincoln","startTime":3445.5099999999998,"endTime":3447.4,"body":"as the client walks out the"},{"speaker":"Nick Lincoln","startTime":3445.5099999999998,"endTime":3447.4,"body":"office, something happens to her"},{"speaker":"Nick Lincoln","startTime":3447.4,"endTime":3451.2999999999997,"body":"life that changes the financial"},{"speaker":"Nick Lincoln","startTime":3447.4,"endTime":3451.2999999999997,"body":"plan, the ongoing planning, we"},{"speaker":"Nick Lincoln","startTime":3451.2999999999997,"endTime":3454.39,"body":"you just changed, and you do the"},{"speaker":"Nick Lincoln","startTime":3451.2999999999997,"endTime":3454.39,"body":"nuances here on your to get the"},{"speaker":"Nick Lincoln","startTime":3454.39,"endTime":3456.8199999999997,"body":"clients to their destination."},{"speaker":"Nick Lincoln","startTime":3454.39,"endTime":3456.8199999999997,"body":"That's where the value is. And"},{"speaker":"Nick Lincoln","startTime":3456.8199999999997,"endTime":3459.0699999999997,"body":"so definitely, that's where I"},{"speaker":"Nick Lincoln","startTime":3456.8199999999997,"endTime":3459.0699999999997,"body":"think our fee focus should be"},{"speaker":"Nick Lincoln","startTime":3459.0699999999997,"endTime":3462.52,"body":"on. But interesting as well, I"},{"speaker":"Nick Lincoln","startTime":3459.0699999999997,"endTime":3462.52,"body":"think Alan might have mentioned"},{"speaker":"Nick Lincoln","startTime":3462.52,"endTime":3465.67,"body":"the consumer duty, I don't have"},{"speaker":"Nick Lincoln","startTime":3462.52,"endTime":3465.67,"body":"an initial fees, I have no exit"},{"speaker":"Nick Lincoln","startTime":3465.67,"endTime":3469.99,"body":"penalties. It's ultra clean, the"},{"speaker":"Nick Lincoln","startTime":3465.67,"endTime":3469.99,"body":"client comes on board, clean, if"},{"speaker":"Nick Lincoln","startTime":3469.99,"endTime":3473.89,"body":"they want to go and leave any"},{"speaker":"Nick Lincoln","startTime":3469.99,"endTime":3473.89,"body":"time. Get out, there's no cost"},{"speaker":"Nick Lincoln","startTime":3473.89,"endTime":3476.3199999999997,"body":"to you to go doing. So you're"},{"speaker":"Nick Lincoln","startTime":3473.89,"endTime":3476.3199999999997,"body":"not locked into anything. It's"},{"speaker":"Nick Lincoln","startTime":3476.3199999999997,"endTime":3479.02,"body":"just very easy to articulate"},{"speaker":"Nick Lincoln","startTime":3476.3199999999997,"endTime":3479.02,"body":"that to a client. So they just"},{"speaker":"Nick Lincoln","startTime":3479.02,"endTime":3483.16,"body":"understand exactly what they're"},{"speaker":"Nick Lincoln","startTime":3479.02,"endTime":3483.16,"body":"paying, and how much it is."},{"speaker":"Nick Lincoln","startTime":3483.37,"endTime":3486.31,"body":"That's That's what I think that"},{"speaker":"Nick Lincoln","startTime":3483.37,"endTime":3486.31,"body":"anybody else want to wrap a bow"},{"speaker":"Nick Lincoln","startTime":3486.31,"endTime":3486.79,"body":"on this one."},{"speaker":"Alan Smith","startTime":3487.7799999999997,"endTime":3489.67,"body":"I'll wrap a quick"},{"speaker":"Alan Smith","startTime":3487.7799999999997,"endTime":3489.67,"body":"bow on and I think this is all"},{"speaker":"Alan Smith","startTime":3489.67,"endTime":3494.62,"body":"well said. I think you've all"},{"speaker":"Alan Smith","startTime":3489.67,"endTime":3494.62,"body":"made good points. If but the"},{"speaker":"Alan Smith","startTime":3494.62,"endTime":3496.8399999999997,"body":"ones that because I've been"},{"speaker":"Alan Smith","startTime":3494.62,"endTime":3496.8399999999997,"body":"noisy about this for the past"},{"speaker":"Alan Smith","startTime":3496.8399999999997,"endTime":3500.29,"body":"few years, I do. I do get quite"},{"speaker":"Alan Smith","startTime":3496.8399999999997,"endTime":3500.29,"body":"a number of you know emails and"},{"speaker":"Alan Smith","startTime":3500.29,"endTime":3503.65,"body":"contacts and stuff from various"},{"speaker":"Alan Smith","startTime":3500.29,"endTime":3503.65,"body":"advisors because it remains a"},{"speaker":"Alan Smith","startTime":3503.65,"endTime":3507.7599999999998,"body":"big subject for most people. And"},{"speaker":"Alan Smith","startTime":3503.65,"endTime":3507.7599999999998,"body":"most firms and a lot of firms"},{"speaker":"Alan Smith","startTime":3507.7599999999998,"endTime":3510.3399999999997,"body":"who are sort of new startup"},{"speaker":"Alan Smith","startTime":3507.7599999999998,"endTime":3510.3399999999997,"body":"companies and they want to get"},{"speaker":"Alan Smith","startTime":3510.3399999999997,"endTime":3513.22,"body":"the most and you're right there"},{"speaker":"Alan Smith","startTime":3510.3399999999997,"endTime":3513.22,"body":"is no optimum fee structure."},{"speaker":"Alan Smith","startTime":3513.22,"endTime":3515.7999999999997,"body":"There's loads of mistakes we've"},{"speaker":"Alan Smith","startTime":3513.22,"endTime":3515.7999999999997,"body":"made on a flat fee retainer"},{"speaker":"Alan Smith","startTime":3516.22,"endTime":3519.85,"body":"model that do things differently"},{"speaker":"Alan Smith","startTime":3516.22,"endTime":3519.85,"body":"for time and time again. But I"},{"speaker":"Alan Smith","startTime":3519.85,"endTime":3523.3599999999997,"body":"get a lot of people asking me"},{"speaker":"Alan Smith","startTime":3519.85,"endTime":3523.3599999999997,"body":"about it. There's a resource"},{"speaker":"Alan Smith","startTime":3523.39,"endTime":3526.72,"body":"that I can point you to I did a"},{"speaker":"Alan Smith","startTime":3523.39,"endTime":3526.72,"body":"thing with Lee Robertson as a"},{"speaker":"Alan Smith","startTime":3526.72,"endTime":3530.41,"body":"friend to the podcast on his"},{"speaker":"Alan Smith","startTime":3526.72,"endTime":3530.41,"body":"Octo platform last year did a"},{"speaker":"Alan Smith","startTime":3530.41,"endTime":3534.52,"body":"sort of one hour webinar type"},{"speaker":"Alan Smith","startTime":3530.41,"endTime":3534.52,"body":"thing that I just unpacked all"},{"speaker":"Alan Smith","startTime":3534.52,"endTime":3538.0899999999997,"body":"the everything I've ever thought"},{"speaker":"Alan Smith","startTime":3534.52,"endTime":3538.0899999999997,"body":"about via a you know fee model"},{"speaker":"Alan Smith","startTime":3538.0899999999997,"endTime":3541.0,"body":"structure, what we did, how we"},{"speaker":"Alan Smith","startTime":3538.0899999999997,"endTime":3541.0,"body":"priced it, if anyone's really"},{"speaker":"Alan Smith","startTime":3541.0,"endTime":3544.39,"body":"wants to have a deep dive on"},{"speaker":"Alan Smith","startTime":3541.0,"endTime":3544.39,"body":"that, jump over to Lee's Octo"},{"speaker":"Alan Smith","startTime":3544.39,"endTime":3548.5299999999997,"body":"platform, talk to members and"},{"speaker":"Alan Smith","startTime":3544.39,"endTime":3548.5299999999997,"body":"just sort of search for that"},{"speaker":"Alan Smith","startTime":3548.56,"endTime":3552.43,"body":"thing that I did a year ago or"},{"speaker":"Alan Smith","startTime":3548.56,"endTime":3552.43,"body":"nine months ago. That's it"},{"speaker":"Andy Hart","startTime":3553.69,"endTime":3557.5899999999997,"body":"just fine. There's a"},{"speaker":"Andy Hart","startTime":3553.69,"endTime":3557.5899999999997,"body":"there's a good friend of all of"},{"speaker":"Andy Hart","startTime":3557.5899999999997,"endTime":3560.14,"body":"ours. We're not going to mention"},{"speaker":"Andy Hart","startTime":3557.5899999999997,"endTime":3560.14,"body":"his name. But he famously set up"},{"speaker":"Andy Hart","startTime":3560.14,"endTime":3564.79,"body":"a fixed fee business to lots of"},{"speaker":"Andy Hart","startTime":3560.14,"endTime":3564.79,"body":"fanfare, and was very very vocal"},{"speaker":"Andy Hart","startTime":3564.79,"endTime":3566.7999999999997,"body":"about it. And then I can't"},{"speaker":"Andy Hart","startTime":3564.79,"endTime":3566.7999999999997,"body":"remember exactly how many years"},{"speaker":"Andy Hart","startTime":3566.7999999999997,"endTime":3569.8599999999997,"body":"in but he switched to the ad"},{"speaker":"Andy Hart","startTime":3566.7999999999997,"endTime":3569.8599999999997,"body":"valorem model and he's he I've"},{"speaker":"Andy Hart","startTime":3569.8599999999997,"endTime":3572.89,"body":"given it away there. He's one of"},{"speaker":"Andy Hart","startTime":3569.8599999999997,"endTime":3572.89,"body":"the happiest advisors I know now"},{"speaker":"Andy Hart","startTime":3573.52,"endTime":3576.13,"body":"and I don't think he's gonna be"},{"speaker":"Andy Hart","startTime":3573.52,"endTime":3576.13,"body":"switching back to two agreed"},{"speaker":"Andy Hart","startTime":3576.13,"endTime":3578.92,"body":"fees can we all call it agreed"},{"speaker":"Andy Hart","startTime":3576.13,"endTime":3578.92,"body":"fees Thank you very much. over"},{"speaker":"Andy Hart","startTime":3578.92,"endTime":3579.22,"body":"to Nick"},{"speaker":"Nick Lincoln","startTime":3580.7799999999997,"endTime":3582.49,"body":"doesn't like a"},{"speaker":"Nick Lincoln","startTime":3580.7799999999997,"endTime":3582.49,"body":"word so we must now we'll use"},{"speaker":"Nick Lincoln","startTime":3582.49,"endTime":3582.8199999999997,"body":"the new"},{"speaker":"Alan Smith","startTime":3584.5899999999997,"endTime":3587.0499999999997,"body":"percentage charges"},{"speaker":"Alan Smith","startTime":3584.5899999999997,"endTime":3587.0499999999997,"body":"and agreed fee as well you call"},{"speaker":"Alan Smith","startTime":3587.0499999999997,"endTime":3589.0299999999997,"body":"a subscription subscription fees"},{"speaker":"Alan Smith","startTime":3587.0499999999997,"endTime":3589.0299999999997,"body":"what"},{"speaker":"Andy Hart","startTime":3589.0299999999997,"endTime":3591.85,"body":"it is like I like"},{"speaker":"Andy Hart","startTime":3589.0299999999997,"endTime":3591.85,"body":"that charge you I'm alright with"},{"speaker":"Andy Hart","startTime":3591.85,"endTime":3594.49,"body":"that. It's not flat. No, right."},{"speaker":"Nick Lincoln","startTime":3594.52,"endTime":3597.91,"body":"Are we done? Yes."},{"speaker":"Nick Lincoln","startTime":3594.52,"endTime":3597.91,"body":"Dan Western you owe us all a"},{"speaker":"Nick Lincoln","startTime":3597.91,"endTime":3598.63,"body":"drink my friend."},{"speaker":"Nick Lincoln","startTime":3603.85,"endTime":3606.88,"body":"Okay, let's move on to the next"},{"speaker":"Nick Lincoln","startTime":3603.85,"endTime":3606.88,"body":"segment of the show with because"},{"speaker":"Nick Lincoln","startTime":3606.88,"endTime":3609.3399999999997,"body":"10 bit Tempest is future thing"},{"speaker":"Nick Lincoln","startTime":3606.88,"endTime":3609.3399999999997,"body":"as we speak a couple of"},{"speaker":"Nick Lincoln","startTime":3609.3399999999997,"endTime":3613.2999999999997,"body":"questions from our beloved"},{"speaker":"Nick Lincoln","startTime":3609.3399999999997,"endTime":3613.2999999999997,"body":"Trappists excuse me fighting the"},{"speaker":"Nick Lincoln","startTime":3613.2999999999997,"endTime":3615.43,"body":"logo that I got from Mr. Smith"},{"speaker":"Nick Lincoln","startTime":3613.2999999999997,"endTime":3615.43,"body":"before Christmas, the gift that"},{"speaker":"Nick Lincoln","startTime":3615.43,"endTime":3619.9,"body":"keeps on giving me Chris"},{"speaker":"Nick Lincoln","startTime":3615.43,"endTime":3619.9,"body":"Thompson has art he's not on"},{"speaker":"Nick Lincoln","startTime":3619.9,"endTime":3623.2,"body":"Twitter, which you know is"},{"speaker":"Nick Lincoln","startTime":3619.9,"endTime":3623.2,"body":"probably to your credit, global"},{"speaker":"Nick Lincoln","startTime":3623.2,"endTime":3626.77,"body":"equities are the place to be for"},{"speaker":"Nick Lincoln","startTime":3623.2,"endTime":3626.77,"body":"long term growth and money dies."},{"speaker":"Nick Lincoln","startTime":3627.31,"endTime":3630.8199999999997,"body":"Trademark Nick Lincoln, money"},{"speaker":"Nick Lincoln","startTime":3627.31,"endTime":3630.8199999999997,"body":"dies in cash and bonds. So we're"},{"speaker":"Nick Lincoln","startTime":3630.8199999999997,"endTime":3634.42,"body":"interested to know how you guys"},{"speaker":"Nick Lincoln","startTime":3630.8199999999997,"endTime":3634.42,"body":"approach clients in decumulation"},{"speaker":"Nick Lincoln","startTime":3634.42,"endTime":3637.5099999999998,"body":"with 30 years of retirement"},{"speaker":"Nick Lincoln","startTime":3634.42,"endTime":3637.5099999999998,"body":"ahead of them, where sequence"},{"speaker":"Nick Lincoln","startTime":3637.5099999999998,"endTime":3640.24,"body":"risk comes into play. I'll go"},{"speaker":"Nick Lincoln","startTime":3637.5099999999998,"endTime":3640.24,"body":"first if that's okay, I'll be"},{"speaker":"Nick Lincoln","startTime":3640.24,"endTime":3642.16,"body":"brief. And then somebody else"},{"speaker":"Nick Lincoln","startTime":3640.24,"endTime":3642.16,"body":"wants to be brief. That's fine,"},{"speaker":"Nick Lincoln","startTime":3642.16,"endTime":3645.37,"body":"but it's not all the sake of it."},{"speaker":"Nick Lincoln","startTime":3642.16,"endTime":3645.37,"body":"bucketing, you bucketing you"},{"speaker":"Nick Lincoln","startTime":3645.37,"endTime":3647.71,"body":"have to do whatever your 12"},{"speaker":"Nick Lincoln","startTime":3645.37,"endTime":3647.71,"body":"months living expenses in cash"},{"speaker":"Nick Lincoln","startTime":3647.71,"endTime":3651.1,"body":"or short dated ultra short they"},{"speaker":"Nick Lincoln","startTime":3647.71,"endTime":3651.1,"body":"do Global Bond Fund. And when"},{"speaker":"Nick Lincoln","startTime":3651.1,"endTime":3655.5699999999997,"body":"the fourth year out of four"},{"speaker":"Nick Lincoln","startTime":3651.1,"endTime":3655.5699999999997,"body":"comes when the markets decline,"},{"speaker":"Nick Lincoln","startTime":3655.8399999999997,"endTime":3657.6099999999997,"body":"and the client hasn't got"},{"speaker":"Nick Lincoln","startTime":3655.8399999999997,"endTime":3657.6099999999997,"body":"sufficient fat on their"},{"speaker":"Nick Lincoln","startTime":3657.6099999999997,"endTime":3660.16,"body":"portfolio from the years of"},{"speaker":"Nick Lincoln","startTime":3657.6099999999997,"endTime":3660.16,"body":"growth beforehand, then you dip"},{"speaker":"Nick Lincoln","startTime":3660.16,"endTime":3663.4,"body":"into the dip into the bucket."},{"speaker":"Nick Lincoln","startTime":3660.16,"endTime":3663.4,"body":"Okay, where the cash is. The"},{"speaker":"Nick Lincoln","startTime":3663.4,"endTime":3666.1,"body":"cash is dying in long for the"},{"speaker":"Nick Lincoln","startTime":3663.4,"endTime":3666.1,"body":"long term, but it's there for"},{"speaker":"Nick Lincoln","startTime":3666.1,"endTime":3668.56,"body":"you for the short term, one or"},{"speaker":"Nick Lincoln","startTime":3666.1,"endTime":3668.56,"body":"two years worth of living"},{"speaker":"Nick Lincoln","startTime":3668.56,"endTime":3672.97,"body":"expenses, minus state pension"},{"speaker":"Nick Lincoln","startTime":3668.56,"endTime":3672.97,"body":"rental income final salary in"},{"speaker":"Nick Lincoln","startTime":3672.97,"endTime":3674.89,"body":"that bucket. You lean on that"},{"speaker":"Nick Lincoln","startTime":3672.97,"endTime":3674.89,"body":"when the market goes through a"},{"speaker":"Nick Lincoln","startTime":3674.89,"endTime":3678.97,"body":"temporary decline By the if that"},{"speaker":"Nick Lincoln","startTime":3674.89,"endTime":3678.97,"body":"gets exhausted the market should"},{"speaker":"Nick Lincoln","startTime":3678.97,"endTime":3682.48,"body":"be through the worst of it as"},{"speaker":"Nick Lincoln","startTime":3678.97,"endTime":3682.48,"body":"ever. It's art not science man,"},{"speaker":"Nick Lincoln","startTime":3682.48,"endTime":3684.6099999999997,"body":"you can have all your lovely"},{"speaker":"Nick Lincoln","startTime":3682.48,"endTime":3684.6099999999997,"body":"graphs and programs that"},{"speaker":"Nick Lincoln","startTime":3684.7599999999998,"endTime":3687.85,"body":"simulate 100 years of past"},{"speaker":"Nick Lincoln","startTime":3684.7599999999998,"endTime":3687.85,"body":"performance. All you're doing is"},{"speaker":"Nick Lincoln","startTime":3687.85,"endTime":3690.13,"body":"simulating past performance. We"},{"speaker":"Nick Lincoln","startTime":3687.85,"endTime":3690.13,"body":"don't know what the future"},{"speaker":"Nick Lincoln","startTime":3690.13,"endTime":3694.0,"body":"holds. But we have a we have a"},{"speaker":"Nick Lincoln","startTime":3690.13,"endTime":3694.0,"body":"clue, right? That's how I get"},{"speaker":"Nick Lincoln","startTime":3694.0299999999997,"endTime":3700.54,"body":"the D cumulation. quandary"},{"speaker":"Nick Lincoln","startTime":3694.0299999999997,"endTime":3700.54,"body":"sorted for my clients and that's"},{"speaker":"Nick Lincoln","startTime":3700.54,"endTime":3704.68,"body":"how I will handle it myself when"},{"speaker":"Nick Lincoln","startTime":3700.54,"endTime":3704.68,"body":"I enter retirement. If I enter"},{"speaker":"Nick Lincoln","startTime":3704.68,"endTime":3707.3199999999997,"body":"retirement, gents, any other"},{"speaker":"Nick Lincoln","startTime":3704.68,"endTime":3707.3199999999997,"body":"views on that?"},{"speaker":"Carl Widger","startTime":3708.43,"endTime":3710.65,"body":"That's why"},{"speaker":"Carl Widger","startTime":3708.43,"endTime":3710.65,"body":"financial planning is is is a"},{"speaker":"Carl Widger","startTime":3710.65,"endTime":3713.47,"body":"process so you got to review it"},{"speaker":"Carl Widger","startTime":3710.65,"endTime":3713.47,"body":"every year make sure you have"},{"speaker":"Carl Widger","startTime":3713.47,"endTime":3717.7,"body":"enough cash in our pocket and"},{"speaker":"Carl Widger","startTime":3713.47,"endTime":3717.7,"body":"drive on fully agree Nick yet."},{"speaker":"Unknown","startTime":3718.0,"endTime":3720.16,"body":"Okay, good stuff good"},{"speaker":"Unknown","startTime":3718.0,"endTime":3720.16,"body":"stuff. What I what it isn't is"},{"speaker":"Unknown","startTime":3720.16,"endTime":3723.3399999999997,"body":"using some sort of smooth fund"},{"speaker":"Unknown","startTime":3720.16,"endTime":3723.3399999999997,"body":"but let's not go down there."},{"speaker":"Unknown","startTime":3723.7,"endTime":3726.67,"body":"Okay, Martin sale Martin spelled"},{"speaker":"Unknown","startTime":3723.7,"endTime":3726.67,"body":"with a Y we won't hold that"},{"speaker":"Unknown","startTime":3726.67,"endTime":3729.79,"body":"against you. There are some of"},{"speaker":"Unknown","startTime":3726.67,"endTime":3729.79,"body":"you out there have cruel parents"},{"speaker":"Unknown","startTime":3729.8199999999997,"endTime":3732.97,"body":"all your life you spell it you"},{"speaker":"Unknown","startTime":3729.8199999999997,"endTime":3732.97,"body":"say no, ma RT y enter the person"},{"speaker":"Unknown","startTime":3732.97,"endTime":3736.81,"body":"on the phone. Martin sales not"},{"speaker":"Unknown","startTime":3732.97,"endTime":3736.81,"body":"on Twitter again, Martin. And"},{"speaker":"Unknown","startTime":3736.81,"endTime":3738.6099999999997,"body":"this is a this is a good"},{"speaker":"Unknown","startTime":3736.81,"endTime":3738.6099999999997,"body":"question. Carl, you made a"},{"speaker":"Unknown","startTime":3738.6099999999997,"endTime":3742.18,"body":"point. This could be a subject"},{"speaker":"Unknown","startTime":3738.6099999999997,"endTime":3742.18,"body":"for a whole next episode. But I"},{"speaker":"Unknown","startTime":3742.18,"endTime":3745.27,"body":"will I will. Let's let's get it"},{"speaker":"Unknown","startTime":3742.18,"endTime":3745.27,"body":"out there to all of you. I'd"},{"speaker":"Unknown","startTime":3745.27,"endTime":3747.64,"body":"love to hear how you grew your"},{"speaker":"Unknown","startTime":3745.27,"endTime":3747.64,"body":"business, his at the beginning"},{"speaker":"Unknown","startTime":3747.64,"endTime":3750.4,"body":"of the journey, in particular,"},{"speaker":"Unknown","startTime":3747.64,"endTime":3750.4,"body":"your approach to acquiring new"},{"speaker":"Unknown","startTime":3750.4,"endTime":3753.16,"body":"clients. The podcast is"},{"speaker":"Unknown","startTime":3750.4,"endTime":3753.16,"body":"fantastic. And I've already"},{"speaker":"Unknown","startTime":3753.16,"endTime":3756.1,"body":"picked up so much from you all."},{"speaker":"Unknown","startTime":3753.16,"endTime":3756.1,"body":"Thank you, Martin. You're"},{"speaker":"Unknown","startTime":3756.1,"endTime":3759.0099999999998,"body":"sharing your experience and"},{"speaker":"Unknown","startTime":3756.1,"endTime":3759.0099999999998,"body":"knowledge is invaluable to those"},{"speaker":"Unknown","startTime":3759.0099999999998,"endTime":3760.99,"body":"starting out in the profession."},{"speaker":"Unknown","startTime":3759.0099999999998,"endTime":3760.99,"body":"Thank you for your efforts."},{"speaker":"Unknown","startTime":3760.99,"endTime":3764.0499999999997,"body":"Well, that's lovely. That"},{"speaker":"Unknown","startTime":3760.99,"endTime":3764.0499999999997,"body":"doesn't mean that it does mean"},{"speaker":"Unknown","startTime":3764.0499999999997,"endTime":3766.63,"body":"so much when we get feedback and"},{"speaker":"Unknown","startTime":3764.0499999999997,"endTime":3766.63,"body":"the little feedback we had as a"},{"speaker":"Unknown","startTime":3766.63,"endTime":3771.3399999999997,"body":"positive. Thank you. So okay,"},{"speaker":"Unknown","startTime":3766.63,"endTime":3771.3399999999997,"body":"what have you guys? How did you"},{"speaker":"Unknown","startTime":3771.3399999999997,"endTime":3772.9,"body":"approach acquiring new lake?"},{"speaker":"Alan Smith","startTime":3772.93,"endTime":3776.56,"body":"I agree with Carl, I"},{"speaker":"Alan Smith","startTime":3772.93,"endTime":3776.56,"body":"think we should do next episode,"},{"speaker":"Alan Smith","startTime":3776.56,"endTime":3780.52,"body":"we come up consistently time"},{"speaker":"Alan Smith","startTime":3776.56,"endTime":3780.52,"body":"after time, let's do a deep"},{"speaker":"Alan Smith","startTime":3780.52,"endTime":3783.5499999999997,"body":"dive, rather than give it a two"},{"speaker":"Alan Smith","startTime":3780.52,"endTime":3783.5499999999997,"body":"minute summary. Because I think"},{"speaker":"Alan Smith","startTime":3783.5499999999997,"endTime":3786.31,"body":"it's such a regular question,"},{"speaker":"Alan Smith","startTime":3783.5499999999997,"endTime":3786.31,"body":"particularly for those starting"},{"speaker":"Alan Smith","startTime":3786.31,"endTime":3790.66,"body":"businesses. That we should do a"},{"speaker":"Alan Smith","startTime":3786.31,"endTime":3790.66,"body":"20 minute 30 minute segment on"},{"speaker":"Alan Smith","startTime":3790.66,"endTime":3790.7799999999997,"body":"it."},{"speaker":"Andy Hart","startTime":3791.409,"endTime":3793.029,"body":"I think we have"},{"speaker":"Andy Hart","startTime":3791.409,"endTime":3793.029,"body":"addressed it. But yeah, let's"},{"speaker":"Andy Hart","startTime":3793.0589999999997,"endTime":3794.919,"body":"just do as a whole show. Yeah,"},{"speaker":"Andy Hart","startTime":3793.0589999999997,"endTime":3794.919,"body":"if you wish to. Yeah."},{"speaker":"Alan Smith","startTime":3795.94,"endTime":3798.64,"body":"Can I just say Just"},{"speaker":"Alan Smith","startTime":3795.94,"endTime":3798.64,"body":"on that point, just related to"},{"speaker":"Alan Smith","startTime":3798.64,"endTime":3803.02,"body":"this? Overall, I've had a couple"},{"speaker":"Alan Smith","startTime":3798.64,"endTime":3803.02,"body":"of contacts over the holiday"},{"speaker":"Alan Smith","startTime":3803.02,"endTime":3806.08,"body":"period, you know, via LinkedIn,"},{"speaker":"Alan Smith","startTime":3803.02,"endTime":3806.08,"body":"when people have asked me a"},{"speaker":"Alan Smith","startTime":3806.08,"endTime":3808.75,"body":"couple of questions, and there"},{"speaker":"Alan Smith","startTime":3806.08,"endTime":3808.75,"body":"were questions that have been"},{"speaker":"Alan Smith","startTime":3808.75,"endTime":3811.87,"body":"raised on this podcast before."},{"speaker":"Alan Smith","startTime":3808.75,"endTime":3811.87,"body":"So I've pointed them in the"},{"speaker":"Alan Smith","startTime":3811.87,"endTime":3814.99,"body":"direction of the pod. And I"},{"speaker":"Alan Smith","startTime":3811.87,"endTime":3814.99,"body":"would say I know, I know it's"},{"speaker":"Alan Smith","startTime":3815.02,"endTime":3818.2,"body":"asked, but it's an account of"},{"speaker":"Alan Smith","startTime":3815.02,"endTime":3818.2,"body":"recorded message every time we"},{"speaker":"Alan Smith","startTime":3818.2,"endTime":3822.52,"body":"have this podcast. But having"},{"speaker":"Alan Smith","startTime":3818.2,"endTime":3822.52,"body":"get if people are getting value"},{"speaker":"Alan Smith","startTime":3822.52,"endTime":3824.98,"body":"from it, then you know, honestly"},{"speaker":"Alan Smith","startTime":3822.52,"endTime":3824.98,"body":"gotten to the end is"},{"speaker":"Alan Smith","startTime":3825.0099999999998,"endTime":3827.5299999999997,"body":"unfortunately it is and the"},{"speaker":"Alan Smith","startTime":3825.0099999999998,"endTime":3827.5299999999997,"body":"apple podcast platform that"},{"speaker":"Alan Smith","startTime":3827.5299999999997,"endTime":3830.7999999999997,"body":"dominates the market. So giving"},{"speaker":"Alan Smith","startTime":3827.5299999999997,"endTime":3830.7999999999997,"body":"a review on that the whole"},{"speaker":"Alan Smith","startTime":3830.7999999999997,"endTime":3833.95,"body":"algorithm works is there for the"},{"speaker":"Alan Smith","startTime":3830.7999999999997,"endTime":3833.95,"body":"message gets spread more. But do"},{"speaker":"Alan Smith","startTime":3834.46,"endTime":3837.5499999999997,"body":"anyone who's listening to this,"},{"speaker":"Alan Smith","startTime":3834.46,"endTime":3837.5499999999997,"body":"do us all a favor and spread"},{"speaker":"Alan Smith","startTime":3837.5499999999997,"endTime":3840.8199999999997,"body":"either, you know, give us a five"},{"speaker":"Alan Smith","startTime":3837.5499999999997,"endTime":3840.8199999999997,"body":"star review, write up something"},{"speaker":"Alan Smith","startTime":3840.85,"endTime":3844.0899999999997,"body":"but also send the link to your"},{"speaker":"Alan Smith","startTime":3840.85,"endTime":3844.0899999999997,"body":"other friends and colleagues."},{"speaker":"Alan Smith","startTime":3844.5699999999997,"endTime":3847.54,"body":"Because, you know, often we've"},{"speaker":"Alan Smith","startTime":3844.5699999999997,"endTime":3847.54,"body":"already talked about the subject"},{"speaker":"Alan Smith","startTime":3847.54,"endTime":3849.25,"body":"and you get asked a specific"},{"speaker":"Alan Smith","startTime":3847.54,"endTime":3849.25,"body":"question. You said, Well, no,"},{"speaker":"Alan Smith","startTime":3849.25,"endTime":3852.3399999999997,"body":"I've got I've done I've had a 30"},{"speaker":"Alan Smith","startTime":3849.25,"endTime":3852.3399999999997,"body":"minute segue on this in the"},{"speaker":"Alan Smith","startTime":3852.3399999999997,"endTime":3855.91,"body":"past. So just raising that"},{"speaker":"Alan Smith","startTime":3852.3399999999997,"endTime":3855.91,"body":"things people should be doing"},{"speaker":"Alan Smith","startTime":3855.91,"endTime":3858.2799999999997,"body":"their best to spread the word"},{"speaker":"Alan Smith","startTime":3855.91,"endTime":3858.2799999999997,"body":"about this port."},{"speaker":"Carl Widger","startTime":3858.31,"endTime":3861.97,"body":"What a marketeer,"},{"speaker":"Carl Widger","startTime":3858.31,"endTime":3861.97,"body":"the answer to the question is"},{"speaker":"Carl Widger","startTime":3861.97,"endTime":3862.69,"body":"leave us a review."},{"speaker":"Alan Smith","startTime":3864.97,"endTime":3867.22,"body":"Well, because"},{"speaker":"Alan Smith","startTime":3864.97,"endTime":3867.22,"body":"because we've already done it"},{"speaker":"Alan Smith","startTime":3867.25,"endTime":3872.2,"body":"before, but people haven't found"},{"speaker":"Alan Smith","startTime":3867.25,"endTime":3872.2,"body":"it. Yeah, we could do it again."},{"speaker":"Alan Smith","startTime":3872.23,"endTime":3872.8599999999997,"body":"We could do it again."},{"speaker":"Carl Widger","startTime":3872.8889999999997,"endTime":3875.259,"body":"There is the reason"},{"speaker":"Carl Widger","startTime":3872.8889999999997,"endTime":3875.259,"body":"I think we should do an episode"},{"speaker":"Carl Widger","startTime":3875.259,"endTime":3879.669,"body":"on it is is that when I reflect"},{"speaker":"Carl Widger","startTime":3875.259,"endTime":3879.669,"body":"how I got clients at the start"},{"speaker":"Carl Widger","startTime":3879.729,"endTime":3885.819,"body":"and the middle and now is is"},{"speaker":"Carl Widger","startTime":3879.729,"endTime":3885.819,"body":"probably not so nice to to"},{"speaker":"Carl Widger","startTime":3885.819,"endTime":3889.5989999999997,"body":"explore that journey as you go"},{"speaker":"Carl Widger","startTime":3885.819,"endTime":3889.5989999999997,"body":"because people want to be on"},{"speaker":"Carl Widger","startTime":3889.5989999999997,"endTime":3889.8689999999997,"body":"maybe"},{"speaker":"Nick Lincoln","startTime":3890.92,"endTime":3892.66,"body":"we do this whole"},{"speaker":"Nick Lincoln","startTime":3890.92,"endTime":3892.66,"body":"episode the next episode,"},{"speaker":"Nick Lincoln","startTime":3892.66,"endTime":3895.18,"body":"perhaps we'll do one of us will"},{"speaker":"Nick Lincoln","startTime":3892.66,"endTime":3895.18,"body":"handle how we started getting"},{"speaker":"Nick Lincoln","startTime":3895.18,"endTime":3898.5099999999998,"body":"clients at the start. Somebody"},{"speaker":"Nick Lincoln","startTime":3895.18,"endTime":3898.5099999999998,"body":"else can do when we started to"},{"speaker":"Nick Lincoln","startTime":3898.5099999999998,"endTime":3900.91,"body":"mature, how do we change and now"},{"speaker":"Nick Lincoln","startTime":3898.5099999999998,"endTime":3900.91,"body":"that the third person could be"},{"speaker":"Nick Lincoln","startTime":3900.91,"endTime":3902.98,"body":"our fourth person now we've got"},{"speaker":"Nick Lincoln","startTime":3900.91,"endTime":3902.98,"body":"a mature business, what's our"},{"speaker":"Nick Lincoln","startTime":3902.98,"endTime":3904.9,"body":"approach? Because they're"},{"speaker":"Nick Lincoln","startTime":3902.98,"endTime":3904.9,"body":"definitely different approaches."},{"speaker":"Nick Lincoln","startTime":3904.9,"endTime":3908.17,"body":"Right? They are definitely when"},{"speaker":"Nick Lincoln","startTime":3904.9,"endTime":3908.17,"body":"you're starting out, you know,"},{"speaker":"Nick Lincoln","startTime":3908.17,"endTime":3910.9,"body":"you have to you've got to you're"},{"speaker":"Nick Lincoln","startTime":3908.17,"endTime":3910.9,"body":"more of a hunter, right? You've"},{"speaker":"Nick Lincoln","startTime":3910.9,"endTime":3913.06,"body":"got to be more of a hunter you"},{"speaker":"Nick Lincoln","startTime":3910.9,"endTime":3913.06,"body":"got your filters are going to be"},{"speaker":"Nick Lincoln","startTime":3913.06,"endTime":3915.58,"body":"a little bit down because you"},{"speaker":"Nick Lincoln","startTime":3913.06,"endTime":3915.58,"body":"just need to take clients on"},{"speaker":"Nick Lincoln","startTime":3915.58,"endTime":3919.81,"body":"board as you get more mature in"},{"speaker":"Nick Lincoln","startTime":3915.58,"endTime":3919.81,"body":"quotes. As you get older, you"},{"speaker":"Nick Lincoln","startTime":3919.81,"endTime":3921.85,"body":"will change your approach"},{"speaker":"Nick Lincoln","startTime":3919.81,"endTime":3921.85,"body":"perhaps so that's that's a"},{"speaker":"Nick Lincoln","startTime":3921.85,"endTime":3925.66,"body":"really good point. Okay. I think"},{"speaker":"Nick Lincoln","startTime":3921.85,"endTime":3925.66,"body":"we've done that the two great"},{"speaker":"Nick Lincoln","startTime":3925.66,"endTime":3928.72,"body":"questions from Chris and Martin"},{"speaker":"Nick Lincoln","startTime":3925.66,"endTime":3928.72,"body":"with a why my heart goes out to"},{"speaker":"Nick Lincoln","startTime":3928.72,"endTime":3932.83,"body":"you. Let's what we laughingly"},{"speaker":"Nick Lincoln","startTime":3928.72,"endTime":3932.83,"body":"call culture corner. Let's"},{"speaker":"Nick Lincoln","startTime":3932.83,"endTime":3939.7599999999998,"body":"transition to that. Okay, so,"},{"speaker":"Nick Lincoln","startTime":3932.83,"endTime":3939.7599999999998,"body":"Mr. Smith, we'll start off with"},{"speaker":"Nick Lincoln","startTime":3939.7599999999998,"endTime":3946.21,"body":"you, you have come across"},{"speaker":"Nick Lincoln","startTime":3939.7599999999998,"endTime":3946.21,"body":"something called optimize? Yes,"},{"speaker":"Nick Lincoln","startTime":3946.21,"endTime":3946.93,"body":"I have. So"},{"speaker":"Alan Smith","startTime":3946.96,"endTime":3950.5299999999997,"body":"one of the things I"},{"speaker":"Alan Smith","startTime":3946.96,"endTime":3950.5299999999997,"body":"know that my fellow hosts on"},{"speaker":"Alan Smith","startTime":3950.5299999999997,"endTime":3953.08,"body":"this podcast and many other of"},{"speaker":"Alan Smith","startTime":3950.5299999999997,"endTime":3953.08,"body":"the listeners, one thing that we"},{"speaker":"Alan Smith","startTime":3953.08,"endTime":3957.37,"body":"have in common is that we like"},{"speaker":"Alan Smith","startTime":3953.08,"endTime":3957.37,"body":"to learn. So we are consistently"},{"speaker":"Alan Smith","startTime":3957.4,"endTime":3959.41,"body":"you know, reading books,"},{"speaker":"Alan Smith","startTime":3957.4,"endTime":3959.41,"body":"listening to podcasts, blah,"},{"speaker":"Alan Smith","startTime":3959.41,"endTime":3961.48,"body":"blah, blah, all that stuff. And"},{"speaker":"Alan Smith","startTime":3959.41,"endTime":3961.48,"body":"so but but but the challenge"},{"speaker":"Alan Smith","startTime":3961.48,"endTime":3964.39,"body":"we've got is this, it's like,"},{"speaker":"Alan Smith","startTime":3961.48,"endTime":3964.39,"body":"you know, drinking from the"},{"speaker":"Alan Smith","startTime":3964.39,"endTime":3968.74,"body":"firehose, there's such a torrent"},{"speaker":"Alan Smith","startTime":3964.39,"endTime":3968.74,"body":"of new books, new ideas, and"},{"speaker":"Alan Smith","startTime":3968.74,"endTime":3972.85,"body":"there isn't enough time in the"},{"speaker":"Alan Smith","startTime":3968.74,"endTime":3972.85,"body":"day to consume them all. So this"},{"speaker":"Alan Smith","startTime":3972.85,"endTime":3976.45,"body":"thing is called it's an app and"},{"speaker":"Alan Smith","startTime":3972.85,"endTime":3976.45,"body":"we put a link to it. in the"},{"speaker":"Alan Smith","startTime":3976.48,"endTime":3980.3199999999997,"body":"shownotes is called optimize"},{"speaker":"Alan Smith","startTime":3976.48,"endTime":3980.3199999999997,"body":"with Brian Johnson. And I came"},{"speaker":"Alan Smith","startTime":3980.3199999999997,"endTime":3984.46,"body":"across as he was charging 100"},{"speaker":"Alan Smith","startTime":3980.3199999999997,"endTime":3984.46,"body":"pounds a year for this app is"},{"speaker":"Alan Smith","startTime":3984.46,"endTime":3988.81,"body":"now free. So every great book"},{"speaker":"Alan Smith","startTime":3984.46,"endTime":3988.81,"body":"you've ever thought about, or"},{"speaker":"Alan Smith","startTime":3988.81,"endTime":3991.5699999999997,"body":"heard about, or read or haven't"},{"speaker":"Alan Smith","startTime":3988.81,"endTime":3991.5699999999997,"body":"read, but we'll have another"},{"speaker":"Alan Smith","startTime":3991.5699999999997,"endTime":3994.42,"body":"time to do, he creates a"},{"speaker":"Alan Smith","startTime":3991.5699999999997,"endTime":3994.42,"body":"summary, which is a written"},{"speaker":"Alan Smith","startTime":3994.42,"endTime":3996.79,"body":"summary, which is a nice kind of"},{"speaker":"Alan Smith","startTime":3994.42,"endTime":3996.79,"body":"PDF format, which you can read"},{"speaker":"Alan Smith","startTime":3996.79,"endTime":4000.21,"body":"or download. And or there's a"},{"speaker":"Alan Smith","startTime":3996.79,"endTime":4000.21,"body":"short form video, which like up"},{"speaker":"Alan Smith","startTime":4000.21,"endTime":4003.81,"body":"to a 15 minute video, if you"},{"speaker":"Alan Smith","startTime":4000.21,"endTime":4003.81,"body":"wanted to, you know, you want to"},{"speaker":"Alan Smith","startTime":4003.8399999999997,"endTime":4007.68,"body":"read whatever it is, you know,"},{"speaker":"Alan Smith","startTime":4003.8399999999997,"endTime":4007.68,"body":"atomic habits, or the psychology"},{"speaker":"Alan Smith","startTime":4007.68,"endTime":4010.8599999999997,"body":"of money or any of these books"},{"speaker":"Alan Smith","startTime":4007.68,"endTime":4010.8599999999997,"body":"over the years, but you just"},{"speaker":"Alan Smith","startTime":4010.89,"endTime":4014.7,"body":"feel you haven't got enough time"},{"speaker":"Alan Smith","startTime":4010.89,"endTime":4014.7,"body":"for it, give it 15 minutes. And"},{"speaker":"Alan Smith","startTime":4014.7,"endTime":4017.73,"body":"you'll get I've often thought"},{"speaker":"Alan Smith","startTime":4014.7,"endTime":4017.73,"body":"I've read books in the past,"},{"speaker":"Alan Smith","startTime":4017.73,"endTime":4020.37,"body":"it's taken me I'm a quite a slow"},{"speaker":"Alan Smith","startTime":4017.73,"endTime":4020.37,"body":"reader, it takes me quite a long"},{"speaker":"Alan Smith","startTime":4020.37,"endTime":4023.1,"body":"time to consume them. For you"},{"speaker":"Alan Smith","startTime":4020.37,"endTime":4023.1,"body":"know what that can be. That's"},{"speaker":"Alan Smith","startTime":4023.1,"endTime":4025.7999999999997,"body":"the three bullet points that can"},{"speaker":"Alan Smith","startTime":4023.1,"endTime":4025.7999999999997,"body":"be summarized quite quickly. And"},{"speaker":"Alan Smith","startTime":4025.7999999999997,"endTime":4029.97,"body":"so I think it's great, I think"},{"speaker":"Alan Smith","startTime":4025.7999999999997,"endTime":4029.97,"body":"it's a free app. And if you're"},{"speaker":"Alan Smith","startTime":4029.97,"endTime":4034.2599999999998,"body":"into learning and personal"},{"speaker":"Alan Smith","startTime":4029.97,"endTime":4034.2599999999998,"body":"development, then optimize is"},{"speaker":"Alan Smith","startTime":4034.2599999999998,"endTime":4038.16,"body":"what it's called. I'll put a"},{"speaker":"Alan Smith","startTime":4034.2599999999998,"endTime":4038.16,"body":"link to it. Before before we"},{"speaker":"Alan Smith","startTime":4038.16,"endTime":4039.69,"body":"move on next to the next part I"},{"speaker":"Andy Hart","startTime":4039.69,"endTime":4042.0899999999997,"body":"do literally Now"},{"speaker":"Andy Hart","startTime":4039.69,"endTime":4042.0899999999997,"body":"Alan, thank you. That sounds"},{"speaker":"Andy Hart","startTime":4042.0899999999997,"endTime":4043.77,"body":"amazing. Thank you. Yeah,"},{"speaker":"Alan Smith","startTime":4043.83,"endTime":4047.97,"body":"it's good, really is"},{"speaker":"Alan Smith","startTime":4043.83,"endTime":4047.97,"body":"good. But I want to before we"},{"speaker":"Alan Smith","startTime":4047.97,"endTime":4049.92,"body":"move on to the next stage just"},{"speaker":"Alan Smith","startTime":4047.97,"endTime":4049.92,"body":"mentioned something we forgot to"},{"speaker":"Alan Smith","startTime":4049.92,"endTime":4053.6099999999997,"body":"mention earlier on. And it's,"},{"speaker":"Alan Smith","startTime":4049.92,"endTime":4053.6099999999997,"body":"it's, it's just it's a current"},{"speaker":"Alan Smith","startTime":4053.6099999999997,"endTime":4058.77,"body":"issue. That is, is live. And I"},{"speaker":"Alan Smith","startTime":4053.6099999999997,"endTime":4058.77,"body":"would like to encourage the"},{"speaker":"Alan Smith","startTime":4058.7999999999997,"endTime":4062.67,"body":"listeners who are who it's"},{"speaker":"Alan Smith","startTime":4058.7999999999997,"endTime":4062.67,"body":"relevant to, to do something"},{"speaker":"Alan Smith","startTime":4062.67,"endTime":4066.33,"body":"about this, it's you might have"},{"speaker":"Alan Smith","startTime":4062.67,"endTime":4066.33,"body":"picked up over the festive"},{"speaker":"Alan Smith","startTime":4066.33,"endTime":4068.73,"body":"season that there's a current"},{"speaker":"Alan Smith","startTime":4066.33,"endTime":4068.73,"body":"spat going on, it's a bit of a"},{"speaker":"Alan Smith","startTime":4068.97,"endTime":4073.41,"body":"coup de tar going on in the sort"},{"speaker":"Alan Smith","startTime":4068.97,"endTime":4073.41,"body":"of, in the rural in the kind of"},{"speaker":"Alan Smith","startTime":4073.41,"endTime":4076.44,"body":"professional services space"},{"speaker":"Alan Smith","startTime":4073.41,"endTime":4076.44,"body":"right now, in terms of the P F"},{"speaker":"Alan Smith","startTime":4076.44,"endTime":4082.17,"body":"S, which are three of us, in the"},{"speaker":"Alan Smith","startTime":4076.44,"endTime":4082.17,"body":"UK are members of is currently"},{"speaker":"Alan Smith","startTime":4082.2,"endTime":4085.68,"body":"going through a challenging"},{"speaker":"Alan Smith","startTime":4082.2,"endTime":4085.68,"body":"period of time where it's"},{"speaker":"Alan Smith","startTime":4085.71,"endTime":4088.74,"body":"effectively its parent"},{"speaker":"Alan Smith","startTime":4085.71,"endTime":4088.74,"body":"organization, the CI Chartered"},{"speaker":"Alan Smith","startTime":4088.74,"endTime":4092.04,"body":"Insurance Institute, is kind of"},{"speaker":"Alan Smith","startTime":4088.74,"endTime":4092.04,"body":"attempting a bit of a takeover."},{"speaker":"Alan Smith","startTime":4092.13,"endTime":4094.98,"body":"It sounds like there's there's a"},{"speaker":"Alan Smith","startTime":4092.13,"endTime":4094.98,"body":"lot of money at stake because a"},{"speaker":"Alan Smith","startTime":4094.98,"endTime":4097.95,"body":"lot of control at stake and a"},{"speaker":"Alan Smith","startTime":4094.98,"endTime":4097.95,"body":"lot of activity that's gone on,"},{"speaker":"Alan Smith","startTime":4098.43,"endTime":4102.78,"body":"which is questionable, shall we"},{"speaker":"Alan Smith","startTime":4098.43,"endTime":4102.78,"body":"say. And I would encourage"},{"speaker":"Alan Smith","startTime":4102.78,"endTime":4107.31,"body":"everyone and again, I'll put a"},{"speaker":"Alan Smith","startTime":4102.78,"endTime":4107.31,"body":"link in the show notes to those"},{"speaker":"Alan Smith","startTime":4107.31,"endTime":4110.91,"body":"who are interested in this to go"},{"speaker":"Alan Smith","startTime":4107.31,"endTime":4110.91,"body":"on and give your support via"},{"speaker":"Alan Smith","startTime":4110.91,"endTime":4114.9000000000005,"body":"it's called rpfs.com or dot code"},{"speaker":"Alan Smith","startTime":4110.91,"endTime":4114.9000000000005,"body":"at UK again, link in the show"},{"speaker":"Alan Smith","startTime":4114.9000000000005,"endTime":4120.6900000000005,"body":"notes to give support and show"},{"speaker":"Alan Smith","startTime":4114.9000000000005,"endTime":4120.6900000000005,"body":"some resistance as part of the"},{"speaker":"Alan Smith","startTime":4120.6900000000005,"endTime":4126.0,"body":"PFS, the personal finance"},{"speaker":"Alan Smith","startTime":4120.6900000000005,"endTime":4126.0,"body":"society against what is what"},{"speaker":"Alan Smith","startTime":4126.0,"endTime":4129.87,"body":"Yeah, it's a coup that's going"},{"speaker":"Alan Smith","startTime":4126.0,"endTime":4129.87,"body":"on without going to detail on"},{"speaker":"Alan Smith","startTime":4129.87,"endTime":4134.1900000000005,"body":"this podcast. It's worth showing"},{"speaker":"Alan Smith","startTime":4129.87,"endTime":4134.1900000000005,"body":"showing some support for those"},{"speaker":"Alan Smith","startTime":4134.1900000000005,"endTime":4138.33,"body":"that are trying to protect the"},{"speaker":"Alan Smith","startTime":4134.1900000000005,"endTime":4138.33,"body":"integrity of our main kind of"},{"speaker":"Alan Smith","startTime":4138.6,"endTime":4141.42,"body":"body that were subscribed to and"},{"speaker":"Alan Smith","startTime":4138.6,"endTime":4141.42,"body":"a members of so I want to just"},{"speaker":"Alan Smith","startTime":4141.42,"endTime":4143.9400000000005,"body":"say that before we before we"},{"speaker":"Alan Smith","startTime":4141.42,"endTime":4143.9400000000005,"body":"wrap up, wrap up. Thank"},{"speaker":"Nick Lincoln","startTime":4143.9400000000005,"endTime":4147.63,"body":"you so good point."},{"speaker":"Nick Lincoln","startTime":4143.9400000000005,"endTime":4147.63,"body":"Thank you, Carl, your culture"},{"speaker":"Nick Lincoln","startTime":4147.63,"endTime":4153.66,"body":"corner point is surrender by"},{"speaker":"Nick Lincoln","startTime":4147.63,"endTime":4153.66,"body":"Bano. I presume you meet the"},{"speaker":"Nick Lincoln","startTime":4153.72,"endTime":4156.0,"body":"lead singer guy with that band?"},{"speaker":"Carl Widger","startTime":4157.29,"endTime":4162.99,"body":"Which band like"},{"speaker":"Carl Widger","startTime":4157.29,"endTime":4162.99,"body":"yeah, YouTube. So Ireland said"},{"speaker":"Carl Widger","startTime":4162.99,"endTime":4166.77,"body":"that he struggles reading books"},{"speaker":"Carl Widger","startTime":4162.99,"endTime":4166.77,"body":"or he's a slow reader I am I am"},{"speaker":"Carl Widger","startTime":4166.77,"endTime":4172.59,"body":"also so therefore I do most of"},{"speaker":"Carl Widger","startTime":4166.77,"endTime":4172.59,"body":"my consuming of books via"},{"speaker":"Carl Widger","startTime":4172.62,"endTime":4177.18,"body":"audible, as I mentioned before,"},{"speaker":"Carl Widger","startTime":4172.62,"endTime":4177.18,"body":"and so sometimes the audible"},{"speaker":"Carl Widger","startTime":4177.18,"endTime":4180.78,"body":"books just get a bit boring. I"},{"speaker":"Carl Widger","startTime":4177.18,"endTime":4180.78,"body":"think that the one that I the"},{"speaker":"Carl Widger","startTime":4180.84,"endTime":4183.51,"body":"book that I found most"},{"speaker":"Carl Widger","startTime":4180.84,"endTime":4183.51,"body":"interesting but most boring"},{"speaker":"Carl Widger","startTime":4183.51,"endTime":4186.72,"body":"because of the way it was being"},{"speaker":"Carl Widger","startTime":4183.51,"endTime":4186.72,"body":"read was. I think it's quite a"},{"speaker":"Carl Widger","startTime":4186.72,"endTime":4191.55,"body":"we sleep by Matthew Walker is"},{"speaker":"Carl Widger","startTime":4186.72,"endTime":4191.55,"body":"that one anyway, great book. But"},{"speaker":"Carl Widger","startTime":4191.55,"endTime":4194.19,"body":"by the end of it, I was like I"},{"speaker":"Carl Widger","startTime":4191.55,"endTime":4194.19,"body":"was ready to throttle the guy"},{"speaker":"Carl Widger","startTime":4194.19,"endTime":4195.09,"body":"reading out the book."},{"speaker":"Alan Smith","startTime":4196.29,"endTime":4200.04,"body":"You're ready, you're"},{"speaker":"Alan Smith","startTime":4196.29,"endTime":4200.04,"body":"ready to fall asleep. Yeah."},{"speaker":"Carl Widger","startTime":4200.34,"endTime":4206.04,"body":"Yeah. But surrender"},{"speaker":"Carl Widger","startTime":4200.34,"endTime":4206.04,"body":"is read by Bonnell. And I think"},{"speaker":"Carl Widger","startTime":4206.04,"endTime":4209.49,"body":"it's the way all audible books"},{"speaker":"Carl Widger","startTime":4206.04,"endTime":4209.49,"body":"should be done, right? Because,"},{"speaker":"Carl Widger","startTime":4210.33,"endTime":4213.12,"body":"well, I'm only halfway through a"},{"speaker":"Carl Widger","startTime":4210.33,"endTime":4213.12,"body":"20 hour book now at the moment,"},{"speaker":"Carl Widger","startTime":4213.12,"endTime":4215.5199999999995,"body":"right. And the first half is"},{"speaker":"Carl Widger","startTime":4213.12,"endTime":4215.5199999999995,"body":"obviously all the early YouTube"},{"speaker":"Carl Widger","startTime":4215.5199999999995,"endTime":4218.61,"body":"stuff, which I was into as a"},{"speaker":"Carl Widger","startTime":4215.5199999999995,"endTime":4218.61,"body":"teenager still love it. No all"},{"speaker":"Carl Widger","startTime":4218.61,"endTime":4221.73,"body":"the songs and he talks about how"},{"speaker":"Carl Widger","startTime":4218.61,"endTime":4221.73,"body":"the songs were developed. But he"},{"speaker":"Carl Widger","startTime":4221.73,"endTime":4224.88,"body":"sings part parts of the songs"},{"speaker":"Carl Widger","startTime":4221.73,"endTime":4224.88,"body":"and he's clips from interviews."},{"speaker":"Carl Widger","startTime":4224.88,"endTime":4228.99,"body":"And it is it is so interesting."},{"speaker":"Carl Widger","startTime":4224.88,"endTime":4228.99,"body":"It is such an enjoyable listen."},{"speaker":"Carl Widger","startTime":4229.89,"endTime":4235.98,"body":"I think I love to see or hear or"},{"speaker":"Carl Widger","startTime":4229.89,"endTime":4235.98,"body":"listen to an awful lot more"},{"speaker":"Carl Widger","startTime":4235.98,"endTime":4241.2,"body":"audible books whereby there is"},{"speaker":"Carl Widger","startTime":4235.98,"endTime":4241.2,"body":"more media involved in it, you"},{"speaker":"Carl Widger","startTime":4241.2,"endTime":4244.05,"body":"know, because obviously the"},{"speaker":"Carl Widger","startTime":4241.2,"endTime":4244.05,"body":"technology is there and it just"},{"speaker":"Carl Widger","startTime":4244.05,"endTime":4248.58,"body":"makes it just such a wonderful"},{"speaker":"Carl Widger","startTime":4244.05,"endTime":4248.58,"body":"lesson. It is part of it are a"},{"speaker":"Carl Widger","startTime":4248.58,"endTime":4251.34,"body":"little bit mad. But hey, you're"},{"speaker":"Carl Widger","startTime":4248.58,"endTime":4251.34,"body":"going to get that in the 20 yard"},{"speaker":"Carl Widger","startTime":4251.34,"endTime":4255.24,"body":"book aren't yet but yeah,"},{"speaker":"Carl Widger","startTime":4251.34,"endTime":4255.24,"body":"absolutely. I'm loving it,"},{"speaker":"Carl Widger","startTime":4255.24,"endTime":4258.42,"body":"loving it loving it. So yeah, if"},{"speaker":"Carl Widger","startTime":4255.24,"endTime":4258.42,"body":"you're into YouTube's music at"},{"speaker":"Carl Widger","startTime":4258.42,"endTime":4262.11,"body":"all, have a lesson even if"},{"speaker":"Carl Widger","startTime":4258.42,"endTime":4262.11,"body":"you're not I would recommend it."},{"speaker":"Carl Widger","startTime":4262.11,"endTime":4265.29,"body":"I think it's really well put"},{"speaker":"Carl Widger","startTime":4262.11,"endTime":4265.29,"body":"together and hopefully the"},{"speaker":"Carl Widger","startTime":4265.29,"endTime":4267.33,"body":"future of audio books."},{"speaker":"Nick Lincoln","startTime":4268.05,"endTime":4272.25,"body":"Okay, good points."},{"speaker":"Nick Lincoln","startTime":4268.05,"endTime":4272.25,"body":"And Mr. Hart. You've got a pack"},{"speaker":"Nick Lincoln","startTime":4272.25,"endTime":4273.72,"body":"point. TripIt"},{"speaker":"Andy Hart","startTime":4274.62,"endTime":4277.95,"body":"Yeah, this is just a"},{"speaker":"Andy Hart","startTime":4274.62,"endTime":4277.95,"body":"An app recommendation, you open"},{"speaker":"Andy Hart","startTime":4277.95,"endTime":4280.3499999999995,"body":"up the app you tell it where"},{"speaker":"Andy Hart","startTime":4277.95,"endTime":4280.3499999999995,"body":"you're going, when you're going"},{"speaker":"Andy Hart","startTime":4280.47,"endTime":4282.99,"body":"and what type of activity is and"},{"speaker":"Andy Hart","startTime":4280.47,"endTime":4282.99,"body":"what you'll be doing whilst"},{"speaker":"Andy Hart","startTime":4282.99,"endTime":4286.5599999999995,"body":"abroad and it creates you"},{"speaker":"Andy Hart","startTime":4282.99,"endTime":4286.5599999999995,"body":"holiday packing list. So very"},{"speaker":"Andy Hart","startTime":4286.5599999999995,"endTime":4288.63,"body":"boring but I'm sure some people"},{"speaker":"Andy Hart","startTime":4286.5599999999995,"endTime":4288.63,"body":"out there will be interested in"},{"speaker":"Andy Hart","startTime":4288.63,"endTime":4288.75,"body":"it."},{"speaker":"Nick Lincoln","startTime":4290.28,"endTime":4292.98,"body":"That's it. How"},{"speaker":"Nick Lincoln","startTime":4290.28,"endTime":4292.98,"body":"does it know what you need to"},{"speaker":"Nick Lincoln","startTime":4292.98,"endTime":4293.46,"body":"pack?"},{"speaker":"Andy Hart","startTime":4294.48,"endTime":4296.88,"body":"Will you say I'm"},{"speaker":"Andy Hart","startTime":4294.48,"endTime":4296.88,"body":"going to ski in I'm going"},{"speaker":"Andy Hart","startTime":4296.88,"endTime":4301.38,"body":"swimming. I want smart where I'm"},{"speaker":"Andy Hart","startTime":4296.88,"endTime":4301.38,"body":"doing that. And then it reduces"},{"speaker":"Andy Hart","startTime":4301.38,"endTime":4302.3099999999995,"body":"the packing list."},{"speaker":"Alan Smith","startTime":4303.09,"endTime":4306.18,"body":"That's back into"},{"speaker":"Alan Smith","startTime":4303.09,"endTime":4306.18,"body":"this back into your breathing in"},{"speaker":"Alan Smith","startTime":4306.18,"endTime":4306.8099999999995,"body":"and out."},{"speaker":"Nick Lincoln","startTime":4307.26,"endTime":4309.0599999999995,"body":"Ai stands for amo"},{"speaker":"Andy Hart","startTime":4309.059,"endTime":4310.259,"body":"Yeah, because"},{"speaker":"Andy Hart","startTime":4309.059,"endTime":4310.259,"body":"everyone goes on all day with"},{"speaker":"Andy Hart","startTime":4310.259,"endTime":4311.459,"body":"everything perfectly packed."},{"speaker":"Nick Lincoln","startTime":4311.849,"endTime":4313.169,"body":"Yeah, I do."},{"speaker":"Nick Lincoln","startTime":4311.849,"endTime":4313.169,"body":"Because I've got shopping. I've"},{"speaker":"Nick Lincoln","startTime":4313.169,"endTime":4315.5689999999995,"body":"got a packing list that I've"},{"speaker":"Nick Lincoln","startTime":4313.169,"endTime":4315.5689999999995,"body":"created over the years in keep"},{"speaker":"Nick Lincoln","startTime":4315.659,"endTime":4318.689,"body":"and I use it every time I go"},{"speaker":"Nick Lincoln","startTime":4315.659,"endTime":4318.689,"body":"abroad. Every time I check this"},{"speaker":"Andy Hart","startTime":4318.69,"endTime":4321.2699999999995,"body":"time point pack point"},{"speaker":"Andy Hart","startTime":4318.69,"endTime":4321.2699999999995,"body":"people download it, download it"},{"speaker":"Andy Hart","startTime":4321.2699999999995,"endTime":4324.15,"body":"before it runs out. Point. A"},{"speaker":"Andy Hart","startTime":4321.2699999999995,"endTime":4324.15,"body":"certain point,"},{"speaker":"Nick Lincoln","startTime":4324.179,"endTime":4327.119,"body":"right. Okay, I've"},{"speaker":"Nick Lincoln","startTime":4324.179,"endTime":4327.119,"body":"got a culture corner part it's a"},{"speaker":"Nick Lincoln","startTime":4327.119,"endTime":4329.579,"body":"TV thing. I don't watch much TV"},{"speaker":"Nick Lincoln","startTime":4327.119,"endTime":4329.579,"body":"for reasons I'll come on to in a"},{"speaker":"Nick Lincoln","startTime":4329.579,"endTime":4333.299,"body":"second white lotus. Just watch"},{"speaker":"Nick Lincoln","startTime":4329.579,"endTime":4333.299,"body":"season two the first season was"},{"speaker":"Nick Lincoln","startTime":4333.299,"endTime":4337.1089999999995,"body":"excellent. The second season for"},{"speaker":"Nick Lincoln","startTime":4333.299,"endTime":4337.1089999999995,"body":"once was at least as good as the"},{"speaker":"Nick Lincoln","startTime":4337.139,"endTime":4340.799,"body":"first so check that out. It's a"},{"speaker":"Nick Lincoln","startTime":4337.139,"endTime":4340.799,"body":"dark comedy set in in luxury"},{"speaker":"Nick Lincoln","startTime":4340.799,"endTime":4344.189,"body":"hotels around the world this"},{"speaker":"Nick Lincoln","startTime":4340.799,"endTime":4344.189,"body":"season was set in Sicily. It's"},{"speaker":"Nick Lincoln","startTime":4344.189,"endTime":4347.879,"body":"like a love a love poem to"},{"speaker":"Nick Lincoln","startTime":4344.189,"endTime":4347.879,"body":"Sicily Sicily dominates the"},{"speaker":"Nick Lincoln","startTime":4347.879,"endTime":4349.769,"body":"beautiful tragic island of"},{"speaker":"Nick Lincoln","startTime":4347.879,"endTime":4349.769,"body":"Sicily the scenery and"},{"speaker":"Nick Lincoln","startTime":4349.769,"endTime":4351.869,"body":"everything but it's great white"},{"speaker":"Nick Lincoln","startTime":4349.769,"endTime":4351.869,"body":"load as well worth watching."},{"speaker":"Nick Lincoln","startTime":4352.259,"endTime":4354.869,"body":"Something not worth watching is"},{"speaker":"Nick Lincoln","startTime":4352.259,"endTime":4354.869,"body":"Glass Onion, which appears to be"},{"speaker":"Nick Lincoln","startTime":4354.869,"endTime":4360.329,"body":"the movie does your absolute"},{"speaker":"Nick Lincoln","startTime":4354.869,"endTime":4360.329,"body":"shite. Penny and I now I've got"},{"speaker":"Nick Lincoln","startTime":4360.329,"endTime":4363.3589999999995,"body":"into were quite good. Now I read"},{"speaker":"Nick Lincoln","startTime":4360.329,"endTime":4363.3589999999995,"body":"something two years ago, one of"},{"speaker":"Nick Lincoln","startTime":4363.3589999999995,"endTime":4365.2789999999995,"body":"the people that we will follow"},{"speaker":"Nick Lincoln","startTime":4363.3589999999995,"endTime":4365.2789999999995,"body":"things and if you're reading a"},{"speaker":"Nick Lincoln","startTime":4365.2789999999995,"endTime":4367.409,"body":"book, and you're just not into"},{"speaker":"Nick Lincoln","startTime":4365.2789999999995,"endTime":4367.409,"body":"after 20 minutes, half an hour,"},{"speaker":"Nick Lincoln","startTime":4367.949,"endTime":4371.159,"body":"throw it away, and go on to the"},{"speaker":"Nick Lincoln","startTime":4367.949,"endTime":4371.159,"body":"next book. Don't worry about the"},{"speaker":"Nick Lincoln","startTime":4371.159,"endTime":4373.769,"body":"sunk cost of the 20 minutes,"},{"speaker":"Nick Lincoln","startTime":4371.159,"endTime":4373.769,"body":"your life's too short you won't"},{"speaker":"Nick Lincoln","startTime":4373.769,"endTime":4376.229,"body":"enjoy that book and pick up a"},{"speaker":"Nick Lincoln","startTime":4373.769,"endTime":4376.229,"body":"new book. And now with TV pen"},{"speaker":"Nick Lincoln","startTime":4376.229,"endTime":4379.619,"body":"and I sit down on those days"},{"speaker":"Nick Lincoln","startTime":4376.229,"endTime":4379.619,"body":"when we're talking to each"},{"speaker":"Nick Lincoln","startTime":4379.619,"endTime":4382.139,"body":"other. And we try and watch"},{"speaker":"Nick Lincoln","startTime":4379.619,"endTime":4382.139,"body":"something and we can you can"},{"speaker":"Nick Lincoln","startTime":4382.139,"endTime":4384.599,"body":"ensure it within the first 30"},{"speaker":"Nick Lincoln","startTime":4382.139,"endTime":4384.599,"body":"seconds if not the first five"},{"speaker":"Nick Lincoln","startTime":4384.599,"endTime":4386.549,"body":"minutes for the Sunday is going"},{"speaker":"Nick Lincoln","startTime":4384.599,"endTime":4386.549,"body":"to be good. Regardless of the"},{"speaker":"Nick Lincoln","startTime":4386.549,"endTime":4388.559,"body":"reviews. You get the camera"},{"speaker":"Nick Lincoln","startTime":4386.549,"endTime":4388.559,"body":"angles going to be rubbish, the"},{"speaker":"Nick Lincoln","startTime":4388.559,"endTime":4392.879,"body":"script is going to be clunky."},{"speaker":"Nick Lincoln","startTime":4388.559,"endTime":4392.879,"body":"Glass on your head. Daniel Craig"},{"speaker":"Nick Lincoln","startTime":4392.879,"endTime":4396.449,"body":"playing an American I mean,"},{"speaker":"Nick Lincoln","startTime":4392.879,"endTime":4396.449,"body":"there are 368 million Americans."},{"speaker":"Nick Lincoln","startTime":4396.479,"endTime":4400.139,"body":"Why do we need James Bond"},{"speaker":"Nick Lincoln","startTime":4396.479,"endTime":4400.139,"body":"speaking in this cold, awful"},{"speaker":"Nick Lincoln","startTime":4400.619,"endTime":4402.0289999999995,"body":"American accent so glass only in"},{"speaker":"Andy Hart","startTime":4402.87,"endTime":4404.8499999999995,"body":"this very good"},{"speaker":"Andy Hart","startTime":4402.87,"endTime":4404.8499999999995,"body":"American knowledge there, Nick,"},{"speaker":"Andy Hart","startTime":4404.8499999999995,"endTime":4405.24,"body":"Ron."},{"speaker":"Nick Lincoln","startTime":4406.26,"endTime":4407.5199999999995,"body":"Thank you, my"},{"speaker":"Nick Lincoln","startTime":4406.26,"endTime":4407.5199999999995,"body":"friend. Thank you. I've got an"},{"speaker":"Nick Lincoln","startTime":4407.5199999999995,"endTime":4411.69,"body":"app. It's called How big is the"},{"speaker":"Nick Lincoln","startTime":4407.5199999999995,"endTime":4411.69,"body":"population of the US? What does"},{"speaker":"Nick Lincoln","startTime":4411.69,"endTime":4415.3499999999995,"body":"it what does it do? It tells you"},{"speaker":"Nick Lincoln","startTime":4411.69,"endTime":4415.3499999999995,"body":"on Android and it tells you what"},{"speaker":"Nick Lincoln","startTime":4415.3499999999995,"endTime":4417.21,"body":"to pack when you're going"},{"speaker":"Nick Lincoln","startTime":4415.3499999999995,"endTime":4417.21,"body":"traveling in the US. It's a"},{"speaker":"Nick Lincoln","startTime":4417.21,"endTime":4425.25,"body":"combination. It's a game"},{"speaker":"Nick Lincoln","startTime":4417.21,"endTime":4425.25,"body":"changer. Wow, we"},{"speaker":"Carl Widger","startTime":4426.45,"endTime":4428.61,"body":"finally give it"},{"speaker":"Carl Widger","startTime":4426.45,"endTime":4428.61,"body":"giving people a sense of what"},{"speaker":"Carl Widger","startTime":4428.61,"endTime":4431.37,"body":"happens in our watsapp group."},{"speaker":"Carl Widger","startTime":4428.61,"endTime":4431.37,"body":"No."},{"speaker":"Nick Lincoln","startTime":4434.16,"endTime":4435.75,"body":"This is a weird"},{"speaker":"Nick Lincoln","startTime":4434.16,"endTime":4435.75,"body":"one our best part of an hour and"},{"speaker":"Nick Lincoln","startTime":4435.75,"endTime":4437.82,"body":"a quarter. And so I think we"},{"speaker":"Nick Lincoln","startTime":4435.75,"endTime":4437.82,"body":"should I think we should wrap"},{"speaker":"Nick Lincoln","startTime":4437.8499999999995,"endTime":4440.4,"body":"this up. It's been a great show."},{"speaker":"Nick Lincoln","startTime":4437.8499999999995,"endTime":4440.4,"body":"Love to see you guys."},{"speaker":"Unknown","startTime":4442.14,"endTime":4445.74,"body":"As as Alan alluded to,"},{"speaker":"Unknown","startTime":4442.14,"endTime":4445.74,"body":"please, please do leave a review"},{"speaker":"Unknown","startTime":4445.74,"endTime":4449.37,"body":"on iTunes if you can. And also"},{"speaker":"Unknown","startTime":4445.74,"endTime":4449.37,"body":"leave a review or like and"},{"speaker":"Unknown","startTime":4449.37,"endTime":4452.49,"body":"subscribe to us on YouTube. Our"},{"speaker":"Unknown","startTime":4449.37,"endTime":4452.49,"body":"YouTube channel is burgeoning."},{"speaker":"Unknown","startTime":4453.57,"endTime":4456.96,"body":"Everything is good. I think that"},{"speaker":"Unknown","startTime":4453.57,"endTime":4456.96,"body":"is it done. I think we've agreed"},{"speaker":"Unknown","startTime":4456.96,"endTime":4459.69,"body":"for the next episode we'll be"},{"speaker":"Unknown","startTime":4456.96,"endTime":4459.69,"body":"discussing client acquisition"},{"speaker":"Unknown","startTime":4459.84,"endTime":4463.95,"body":"through the different stages of"},{"speaker":"Unknown","startTime":4459.84,"endTime":4463.95,"body":"of a of a business, how you"},{"speaker":"Unknown","startTime":4463.95,"endTime":4466.53,"body":"start and how you do it once"},{"speaker":"Unknown","startTime":4463.95,"endTime":4466.53,"body":"you're mature. That'd be quite"},{"speaker":"Unknown","startTime":4466.53,"endTime":4469.38,"body":"interesting. Get the questions"},{"speaker":"Unknown","startTime":4466.53,"endTime":4469.38,"body":"into us on the TRAPPIST form,"},{"speaker":"Unknown","startTime":4469.38,"endTime":4471.87,"body":"everything is in the show notes."},{"speaker":"Unknown","startTime":4469.38,"endTime":4471.87,"body":"Everything is just made for you"},{"speaker":"Unknown","startTime":4471.87,"endTime":4476.01,"body":"just like us. And subscribe to"},{"speaker":"Unknown","startTime":4471.87,"endTime":4476.01,"body":"us and share us with your peers"},{"speaker":"Unknown","startTime":4476.01,"endTime":4478.32,"body":"in your office. This is where"},{"speaker":"Unknown","startTime":4476.01,"endTime":4478.32,"body":"everybody in the advice chain"},{"speaker":"Unknown","startTime":4478.74,"endTime":4481.26,"body":"should get some value from from"},{"speaker":"Unknown","startTime":4478.74,"endTime":4481.26,"body":"what we're doing hopefully and"},{"speaker":"Unknown","startTime":4481.26,"endTime":4483.48,"body":"the more you tell us what you"},{"speaker":"Unknown","startTime":4481.26,"endTime":4483.48,"body":"like and don't like the more we"},{"speaker":"Unknown","startTime":4483.48,"endTime":4487.5,"body":"can curate and cultivate the"},{"speaker":"Unknown","startTime":4483.48,"endTime":4487.5,"body":"show. Because it's organic. It's"},{"speaker":"Unknown","startTime":4487.5,"endTime":4490.32,"body":"about it you the listener that"},{"speaker":"Unknown","startTime":4487.5,"endTime":4490.32,"body":"drives this as much as asked for"},{"speaker":"Unknown","startTime":4490.32,"endTime":4493.08,"body":"it. He is talking all the time."},{"speaker":"Unknown","startTime":4490.32,"endTime":4493.08,"body":"I've talked all the time again."},{"speaker":"Unknown","startTime":4493.38,"endTime":4496.47,"body":"Are we done guys? I think we are"},{"speaker":"Unknown","startTime":4493.38,"endTime":4496.47,"body":"brilliant. See you next time."},{"speaker":"Andy Hart","startTime":4496.47,"endTime":4497.73,"body":"Yeah, see you next"},{"speaker":"Andy Hart","startTime":4496.47,"endTime":4497.73,"body":"time."},{"speaker":"Carl Widger","startTime":4498.33,"endTime":4499.44,"body":"Happy New Year."},{"speaker":"Nick Lincoln","startTime":4499.5,"endTime":4500.94,"body":"Happy New Year."}]}