DESCRIPTION:

John Hayes interviews Kristopher Stuart, Chief Information Officer of Blooming 

Blinds, on the Franchise Hot Seat Podcast. Stuart shares his accidental entry into 

franchising while seeking improved business opportunities. He traces the growth of 

Blooming Blinds from a family-owned retail business to a thriving franchise with 86 

franchisees across 158 territories. Stuart discusses the pros and cons of running a 

family business, the critical role of selecting the right franchisees, and the 

continuous learning process that has helped refine their business model. He 

emphasizes the need for franchisees to engage in self-reflection, describes their 

comprehensive training and support program, and underscores the significant 

impact of technology, including AI, in enhancing operations and efficiency. The 

discussion also covers company culture, the benefits of collaborating with Franchise 

Fastlane for accelerated growth, and the typical day-to-day activities of successful 

franchisees. The podcast offers valuable perspectives for those interested in 

franchising or contemplating a Blooming Blinds franchise.

- With Kristopher Stuart.

TIMESTAMP

00:00 Intro

00:18 How did you discover franchising?

02:19 Managing family business dynamics?

03:43 Best franchise growth strategies?

13:35 Franchisee training best practices?

21:18 Tech innovations helping franchising?

26:46 Building strong franchise culture?

35:34 Day in successful franchisee life?

37:34 Final franchising advice

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

John Hayes interviews Mary Thompson, CEO of BNI and chair of the International 

Franchise Association's Board of Directors, who shares her journey from the Marine 

Corps to franchising via a company called Cookies by Design. Thompson highlights 

the importance of franchising in developing her business skills and its 

transformative impact on her career. She discusses her career progression, including 

roles at Mr. Rooter and the Dwyer Group, and emphasizes the importance of value 

alignment in franchising. Thompson provides insights into the importance of 

networking, her experiences with private equity, and the operations at BNI. She also 

discusses the wider goals of franchising, its impact on local communities, and 

ongoing efforts to educate the public and lawmakers about the benefits of 

franchising. Thompson's commitment to service, both in business and through her 

role at the IFA, is also discussed.

- With Mary (Kennedy) Thompson.

TIMESTAMPS:

00:00 Intro

00:52 How did you discover franchising?

01:52 What is the Cookie Bouquet story?

04:40 Why transition to Mr. Rooter?

10:57 What is franchising's biggest value?

19:30 How does BNI work?

24:50 What is the BNI investment?

26:42 What is BNI's core competency?

30:44 What is "Givers Gain"?

43:03 Biggest franchising challenge and opportunity?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcas

DESCRIPTION:

John Hayes, host of the Franchise Hot Seat Podcast, interviews Jack Monson, Chief 

Growth Officer at Thunder Lee Marketing and host of the Social Geek podcast. They 

delve into Monson's marketing and client acquisition roles, his franchising journey, 

and the significance of fostering enduring relationships in the franchise sector. The 

discussion encompasses effective marketing tactics, the use of social media 

platforms like LinkedIn, and the importance of content creation for franchise growth. 

Monson provides insights into the difficulties of generating and nurturing franchise 

leads, and the necessity of maintaining consistency in digital marketing initiatives. 

He later underscores the value of training franchise sales teams, acknowledging the 

contributions of the Titus Center. The episode concludes with conversations about 

the Social Geek podcast and the importance of tenacity in content creation.

- With Jack Monson.

TIMESTAMPS:

00:00 Intro

00:22 What does a CGO do?

01:07 Why relationships matter in franchising?

03:03 How did you discover franchising?

08:30 How has franchise marketing evolved?

12:02 Attracting next-gen franchisees how?

17:18 Best social media for franchising?

22:35 Most inspiring franchise success story?

26:14 Biggest franchise sales challenges?

40:46 LinkedIn lead generation tips?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

John Hayes, host of Franchise Hot Seat, engages in a detailed discussion with Alaina 

B. Karsten from McDonald Hopkins, a professional with significant experience in 

advising franchisors and franchisees and handling litigation. The conversation 

revolves around the intricacies and potential risks associated with franchising, 

underlining the necessity of carefully examining franchise agreements and fully 

comprehending the long-term commitments and responsibilities they entail. Alaina 

underscores the importance of franchisees performing due diligence, seeking legal 

counsel, and fully understanding their contracts, particularly in relation to 

termination, renewal, and the use of advertising funds. She provides insights into 

frequent legal issues such as curable and non-curable defaults, franchisor price 

control, and the rights of franchisees in the event of disputes. The discussion also 

covers the challenges and possible advantages of franchise investment, highlighting 

the benefits of economies of scale and the significance of comprehensive franchisor 

support and training.

- With Alaina B. Karsten.

TIMESTAMPS:

00:00 Intro

00:22 Franchising realities vs expectations?

03:07 Does franchising offer advantages?

04:26 Biggest franchising risks/costs?

07:12 Key franchise agreement clauses?

12:14 Curable vs non-curable defaults?

17:00 Franchisee due diligence checklist?

21:04 Trademark requirements for franchisors?

23:28 Resolving franchise disputes how?

33:45 Advertising fund obligations fair?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

John Hayes, host of Franchise Hot Seat, interviews former TV news reporter John 

Brice, who transitioned into a successful franchisee and is now preparing to become 

a franchisor. Brice's introduction to franchising came through a family friend who 

owned a McDonald's franchise. This sparked his interest and led him to owning eight 

McDonald's restaurants. He later became an area developer for Firehouse Subs and 

the largest U.S. franchisee of Pro Shred Security. Brice discusses the challenges and 

rewards of franchise ownership, including financial risks and the necessity of 

comprehensive training programs. He is currently preparing to become a franchisor 

with his wife's business, Ana's Killer Empanadas, with plans to expand the gourmet 

empanada chain. Brice stresses the importance of adhering to established systems 

and maintaining a hands-on approach in the business. He also shares his 

involvement with the Titus Center for Franchising, highlighting the value of shared 

knowledge and the promising prospects for students interested in the franchising 

industry.

- With John Brice.

TIMESTAMPS:

00:00: Intro

00:17 How did John discover franchising?

01:38 McDonald's franchise lessons learned?

03:49 Managing multiple franchises how?

05:54 Biggest franchise ownership challenges?

08:05 Best advice for new franchisees?

20:32 Most inspiring franchise success stories?

25:19 Ideal franchisee traits?

27:30 Why empanadas for franchising?

30:28 Expansion plans for Killer Empanadas?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

John Hayes, host of Franchise Hot Seat, interviews Shay Kleinschmidt, Vice President 

of Funding at Fran Fund, a company based in Fort Worth, Texas, that provides 

funding solutions to franchisees nationwide. Kleinschmidt discusses the changing 

franchising landscape, stressing the importance of early and tailored funding 

strategies. She also highlights the role of AI in enhancing lending processes, 

including a lender match system that matches client profiles with appropriate 

lenders. The discussion encompasses various funding products such as SBA loans, 

the rollover 401k program (ROBS), and traditional non-SBA loans. Kleinschmidt 

outlines the process of obtaining an SBA loan, indicating that approval typically 

takes between 30 and 120 days depending on the type of business. She emphasizes 

the need for potential investors to understand the franchise disclosure document 

(FDD) and supports calls with existing franchisees. The episode highlights Fran 

Fund's role in helping clients navigate the complexities of securing franchise 

funding.

- With Shay Kleinschmidt.

TIMESTAMPS:

00:59 How tech changed franchise lending?

01:59 When to start funding talks?

03:02 Most popular loan products?

05:35 Best alternative lending options?

12:33 Typical borrowing costs/fees?

15:47 How economy impacts franchising?

20:51 SBA franchise approval process?

24:41 Hottest franchise categories now?

30:35 Best advice for new franchisees?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

John Hayes interviews Alesia Visconti on Franchise Hot Seat, where she discusses 

her transition from corporate America to franchising, a move sparked by 

disillusionment. Visconti, owner of Fran Serve and author of 'The Pink Tsunami: 

Women's Rise in Franchising', highlights the lack of awareness about franchising 

opportunities, especially for women. She underscores the variety of roles within 

franchising, not limited to being a franchisee, but also including franchise 

consultants and suppliers. The conversation covers the changing franchising 

landscape, the significance of integrity and growth, and the growing international 

opportunities. Visconti expresses her support for the Titus Center for Franchising and 

her dedication to aiding young individuals in finding fulfilling franchising careers. 

The discussion provides valuable insights into how franchising can offer rewarding 

careers, particularly for women looking for alternatives to traditional corporate roles.

- With Alesia Visconti.

TIMESTAMPS:

01:42 How did you discover franchising?

02:50 Why leave corporate America?

04:04 Becoming franchise consultant how?

06:57 Franchising challenges vs opportunities?

21:40 Women's role in franchising?

25:58 Best franchising paths for women?

28:09 What do franchise consultants do?

33:43 Non-food franchise opportunities?

39:21 International franchising strategies?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

Anthony Bambino, the founder and CEO of 3Natives, shares his journey from a 

traveling salesman to the owner of a successful acai cafe franchise in Florida on the 

Franchise Hot Seat. He discusses the transformation of 3Natives from a single juice 

bar to a rapidly expanding franchise with 48 stores and more under development. 

Bambino talks about his experiences with franchising, the initial struggles, the 

significance of company culture, and the importance of finding the right franchisee 

fit. He also emphasizes the value of mentorship and collaboration with institutions 

like the Titus Center for Franchising to promote growth and success. Bambino 

underscores the importance of adaptability, passion, and strong leadership in 

building a successful franchise business.

- With Anthony Bambino

TIMESTAMPS:

00:23 How a salesman became an entrepreneur?

02:02 What inspired Three Natives?

04:18 Biggest early business lessons?

07:11 First franchising challenges faced?

11:43 Building franchise culture how?

23:41 Reinventing franchise inspections why?

25:57 Hardest part of franchising?

29:40 Expanding beyond Florida when?

40:47 Why does the Titus Center matter?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

John Hayes interviews Madalina Iordache, founder of Bright Pink Agency, on the 

Franchise Hot Seat Podcast. They explore Iordache's transition from Romania to the 

United States, her journalism career, and her shift into the franchising industry. 

Iordache recounts her initial experiences in the U.S., her introduction to the 

franchising industry in 2008, and her substantial contributions to brands such as 

Puro Clean. The discussion emphasizes the significance of culture, community, and 

support in the franchising industry, drawing comparisons with non-franchise 

businesses. They underscore the distinctive features of franchising, including 

mentorship, collective success, and its transformative effect on small business 

owners, advocating for the supportive and organized environment franchising 

provides in contrast to independent business ventures.

- Madalina Iordache.

TIMESTAMPS:

00:00 Intro

00:35 The Name Game and Romanian Roots

01:43 Journey to the United States

02:21 Early Career and Personal Life

07:02 Discovering Franchising

09:16 The Impact of Franchising

15:39 Franchising Success Stories

19:46 The Importance of Culture in Franchising

20:34 Learning from Franchise Systems

21:33 Franchising vs. Non-Franchising Businesses

22:38 The Unique Advantages of Franchising

27:51 Criticisms and Misconceptions of Franchising

30:18 The Role of Creativity in Franchising

35:51 Adapting Franchises to Local Markets

37:08 The Opportunity Franchising Provides

38:53 Final Thoughts

DESCRIPTION:

Dr. John Hayes interviews Larry Strain, Chief Development Officer of Retro Fitness, in 

the Franchise Hot Seat episode, discussing the complexities of real estate in retail 

franchising. Larry shares his three-decade experience in retail development, 

highlighting the changes brought about by e-commerce giants like Amazon. He 

underscores the growing significance of service-based retailers, particularly fitness 

centers, and the real estate challenges they encounter, such as competition for 

space and parking needs. Larry points out the crucial role of franchisors in 

supporting franchisees, especially newcomers, by managing broker negotiations, 

lease terms, and construction. He compares the ease of development between 

various brands he has worked with, including Starbucks and McDonald’s, and 

identifies key factors for long-term franchisee success, such as understanding 

customer needs and reinvesting in the business. The conversation also covers the 

cyclical nature of the real estate market, the importance of choosing the right 

location, and the impact of institutional pressures on franchise sales and selection 

criteria.

- With Larry Strain.

TIMESTAMPS:

00:00 Introduction 

00:29 The State of Retail and Fitness Franchising

01:21 Challenges in Real Estate for Fitness Franchises

02:24 Iconic Brands and Real Estate Development

04:32 Navigating Real Estate for New Franchisees

07:36 Franchisor Support in Real Estate

10:53 The Importance of Strategic Real Estate Planning

24:13 Traits of Top Performing Franchisees

32:27 The Role of Strategy in Franchise Expansion

33:32 Food vs. Fitness Franchises

34:29 Conclusion and Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

In this episode of the Franchise Hot Seat, host John Hayes interviews Fred Fry, Vice 

President of Franchise Development for 16 Handles. Fred shares his career journey 

from banking and finance to the franchise industry, highlighting how he discovered 

franchising through a friend at church after relocating to Texas. He previously 

worked with HTO and Shipley Donuts, where he played key roles in their significant 

growth. The episode dives into the appeal of franchising, the opportunities for 

financial and personal growth it offers, and the challenges and benefits of different 

franchise concepts. Fred emphasizes the importance of community involvement, 

systems, and strong management in ensuring franchisee success. The conversation 

also touches on financing options for franchisees, including SBA loans. Fred 

discusses the strategic decisions that new leadership at 16 Handles has made, 

including community engagement, technology stack improvements, and leveraging 

social media, to ensure the brand's growth and success.

- With Fred Frey

TIMESTAMPS (Use ChatGPT on Transcript):

00:00 Intro

00:28 How did Fred start franchising?

01:57 What drove transition to franchising?

03:32 Why franchise in Texas? Costs?

05:29 Biggest franchise development challenges/rewards?

07:31 How to finance franchise investments?

10:20 Best ownership style for engagement?

16:48 Why is franchisor support crucial?

21:04 What killed frozen yogurt's boom?

30:23 Why are franchise systems important?

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION: 

The podcast guest is Aaron Rose, a graduate of Palm Beach Atlantic University and the founder of Fran Partners, a recruitment agency specializing in franchisees. Rose discusses his journey and how his education in franchising prepared him for roles in different franchise companies before he established his own. He identifies a gap in the market for hiring support focused on franchises, particularly for mid-level roles, and outlines the services provided by Fran Partners. Rose talks about the importance of networking and soft skills for college graduates entering the workforce, the specific hiring challenges faced by franchisees, and Fran Partners' development of a subscription model for continuous recruitment support. Furthermore, Rose points out the changing job expectations of Generation Z, who seek work with social value and a positive culture. He provides advice for job seekers and franchise owners on effective hiring strategies. 

- With Aaron Rose 

TIMESTAMPS (Use ChatGPT on Transcript): 

00:00 Intro 

00:15 Aaron's Educational Background and Early Career 

00:58 The Importance of Franchise Education 

01:52 Founding Fran Partners 

02:19 Specializing in Franchisee Recruitment 

02:58 Challenges and Solutions in Franchise Recruitment 

04:40 Subscription Model for Hiring 

05:07 Advice for College Graduates 

05:45 The Role of Connections in Career Success 

14:27 The Importance of Soft Skills 

20:40 Challenges in Franchise Hiring 

30:56 The Value of Networking 

33:22 Courage and Validation in Entrepreneurship 

LINKS: 

WEBSITE: http://franchisehotseats.com/ 

LinkedIn: https://www.linkedin.com/in/drjohnhayes/ 

Twitter: https://twitter.com/drjohnhayes 

YouTube: https://www.youtube.com/c/Howtobuyafranchise 

Instagram: https://www.instagram.com/hayesjph/ 

TikTok: https://www.tiktok.com/@johnphayesfranchise 

Pinterest: https://www.pinterest.com/DrJohnHayes/ 

Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes, the host of Franchise Hot Seat, interviews Bill Edwards, a specialist in international franchise development. Edwards discusses the current international franchising environment, highlighting the influence of political sensitivities and tariffs. He underscores the necessity for franchises to be profitable domestically before contemplating overseas expansion, warning that international market entry requires substantial time, financial resources, and senior management commitment. Edwards details the process of identifying and qualifying licensees in foreign countries, the importance of robust training and support systems, and the various associated costs. He also emphasizes the need to select the right markets and comprehend each country's specific franchise laws and cultural nuances. Edwards identifies Saudi Arabia, Spain, and Japan as promising markets and stresses the importance of having an English-speaking team. He concludes that successful international franchising necessitates long-term commitment and proactive planning.

- With Bill Edwards

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 – Intro
00:14 – How Franchising Is Doing Around the World
00:59 – Problems and Changes in Different Countries
03:42 – Are You Ready to Go Global?
05:16 – What to Think About Before Going Global
10:07 – Picking the Right Countries
10:24 – Money and Shipping Plans
16:51 – Finding People to Run Your Brand in Other Countries
20:17 – Big Problems When Going International
20:56 – Why You Need Passion and a Good Team
21:31 – What Master Franchisees Do
22:24 – Growing with Multiple Locations
23:19 – How Often People Succeed or Struggle
29:34 – Planning Ahead vs. Playing Catch-Up
31:34 – Franchising in Saudi Arabia
34:04 – Big Tips for Growing Internationally
37:28 – Conclusion


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes interviews Jimi Gibson on effective messaging strategies for franchisees and franchisors. Gibson highlights the power of storytelling, curiosity, and emotional engagement in capturing audience attention and enhancing communication. He uses a magic trick to demonstrate the release of trust, curiosity, and satisfaction chemicals in the brain, drawing parallels to how marketing messages should work. The conversation also covers the significance of targeted advertising, especially on social media, and ways to make content engaging and visible. Gibson suggests using specific, human-centered stories and clear, curiosity-driven messaging. He underscores the importance of aligning content with audience needs and the advantages of direct communication via email or text. Gibson also provides resources for further learning on effective messaging.

- With Jimi Gibson.

TIMESTAMPS:
00:00 Intro
00:39 The Magic of Capturing Attention
04:57 Creating Emotional Connections
07:38 Effective Social Media Strategies
12:38 Understanding Audience Behavior
21:42 Advanced Targeting Techniques
24:52 Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
Roy Assad, franchisor of Network Lead Exchange (NLX), discusses his journey from being a top franchisee to owning the company. He talks about his diverse background, including successful stints in insurance sales and various business ventures, which led him to the franchise industry. Assad emphasizes the benefits of franchising, such as the turnkey nature of a good franchise, the potential for substantial income, and the importance of sales skills. He provides an in-depth explanation of NLX's networking model, which is centered on exclusive business groups that foster referrals and relationships. Assad also outlines the responsibilities and success factors for franchisees, underlining the significance of strong networks and effective leadership. He delves into the challenges, growth strategies, and future plans for NLX, which include expanding the franchise network and promoting franchise education. The discussion wraps up with Assad providing insights into NLX's scalability and its attractiveness to both experienced professionals and younger entrepreneurs aspiring to own businesses.

- With Roy Assad

TIMESTAMPS:
00:00 Intro
00:29 Roy's Journey to Franchising
02:03 The Appeal of Franchising
05:54 Understanding Network Lead Exchange (NLX)
07:27 Becoming an NLX Franchisee
10:31 Building and Managing NLX Groups
15:30 Roy's Success Story
17:22 Member Recruitment Strategies
18:20 Importance of Networking
19:34 Franchisee Requirements and Support
22:40 Meeting Logistics and Costs
23:37 Future Growth and Expansion Plans
25:48 Challenges and Solutions for Franchisees
28:54 Competition and Market Position
31:08 Franchising Education and Opportunities




LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John, the host of the Franchise Hot Seat Podcast, interviews Randy Cross, a Fish Window Cleaning franchisee and president. Randy narrates his franchising journey which began in 2002 when he met a franchise consultant while working at a technology firm. He dispels misconceptions about franchising, explains the franchisee process, and stresses the importance of adhering to established systems. Randy highlights the crucial role of royalty fees in supporting and promoting growth. He shares his early franchise experiences in Grand Rapids, Michigan, his dedication to the Fish system, and his transition from a hands-on operator to an absentee owner with a well-structured team. Randy also discusses the opportunities and challenges of absentee franchising, the significance of the broker community, and the varied success profiles of franchisees based on their DISC personality types. The future of franchising, the contribution of younger generations, and the influence of socially responsible business practices are also discussed by John and Randy.

- With Randy Cross.

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 Intro
00:16 Discovering Franchising: Randy's Journey
01:07 Transition to Fish Window Cleaning
02:31 Understanding Franchisee Mindset
03:50 Challenges and Rewards of Franchising
05:17 Operational Insights and Strategies
11:47 Absentee Franchising Model
18:16 Franchisee Success Traits
25:40 Engaging the Younger Generation
28:35 Conclusion

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
In this podcast, John interviews Victor Ulibarri, an Air Force veteran turned franchisee of Ace Handyman Services. Victor shares his journey from military service to entrepreneurship, detailing how a Boots to Business class sparked his interest in franchising. He discusses the challenges and advantages of franchising, particularly for veterans through programs like VetFran. Victor emphasizes the importance of brand recognition, discipline, and the support of a robust business plan. He also highlights his success strategy, from finding the right team to the significance of networking and marketing. Overall, the podcast underscores the synergy between military discipline and franchising success.

- With Victor Ulibarri

TIMESTAMPS:
00:00 Introduction
00:22 Victor's Journey to Franchising
02:51 The Role of VetFran in Victor's Success
05:21 Transitioning from Military to Franchising
09:07 The Importance of Branding in Franchising
12:23 Victor's Experience and Challenges as a Franchisee
18:31 Marketing and Business Development Strategies
30:51 Expanding the Franchise: Albuquerque to Santa Fe
33:01 Future Plans and Conclusion


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION: 
John Hayes, the host of the Franchise Hot Seat Podcast, interviews Hao Lam, a successful franchisor with a riveting tale of survival and entrepreneurship. Lam, a Vietnam escapee, narrates his remarkable transition from being a refugee to a prosperous franchisor. He also talks about his book, 'From Bad to Worse to Best in Class,' and how his past experiences influence his dedication to education and franchising. Lam shares his struggles, including near-death starvation at sea and overcoming illiteracy, and his journey of rebuilding his life in North America. He provides insight into the development of his educational franchise, Best in Class, from its initial challenges to its current operational success. Lam stresses the significance of relationships, continuous support, and adherence to a system in franchising. He also discusses his other entrepreneurial ventures beyond education and the importance of remaining focused on one's primary passion. The discussion highlights the human aspect and commitment essential for a successful franchise operation.

- With Hao Lam.


TIMESTAMPS:
00:00 Intro
00:35 Hal Lam's Harrowing Escape from Vietnam
03:15 Life in the Philippine Refugee Camp
07:07 Journey to North America
08:47 Starting a New Life in Seattle
10:50 The Birth of an Education Franchise
11:27 Challenges and Successes in Franchising
17:02 Building Strong Franchise Relationships
23:01 Resolving Human Issues in Franchising
23:48 Selecting the Right Franchisees
26:52 Learning from Past Failures
28:38 The Journey of a Franchisor
30:33 Focusing on Education
36:21 The Value of Franchising
45:54 Marketing Strategies for Franchisees
47:58 Future Franchising Opportunities
49:58 Conclusion and Final Thoughts



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John and Mark Schnurman, author of 'The Perfect Franchise,' discuss the intricacies of franchising in this podcast. They explore the typical paths people take into franchising, including Mark's personal journey to becoming a franchise consultant. They caution that franchising isn't suitable for everyone, given the financial and commitment requirements. Mark stresses the need for potential franchisees to honestly evaluate their skills and whether a franchise will enhance their lives. The conversation delves into the process of vetting franchise candidates, the misunderstandings about absentee ownership, and the critical role of an owner's dedication. They also tackle the complexities of owning multiple units, the growth and support capabilities of franchisors, and the differences between franchise brokers and consultants. John highlights the value of validation from successful franchisees over national success averages. The conversation underscores the importance of thorough education and appropriate matching in the franchising process.

- With Mark Schnurman.

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 - Intro
00:47 - Mark Schnurman shares how he got into franchising.
02:07 - Discussion on whether franchising is right for you.
03:02 - Understanding why some franchises fail.
04:41 - Explanation of the Six Factor Analysis for evaluating franchises.
06:12 - Tips on lead generation and initial consultations.
07:10 - How to evaluate franchise opportunities.
13:36 - The role of franchise brokers in the process.
19:58 - Challenges faced in franchise consulting.
23:50 - Exploring which industry sectors might suit you.
24:23 - The responsibilities of a franchisee.
25:20 - The importance of resilience and standing out as a franchisee.
25:39 - The pressures of managing multiple franchise units.
29:30 - The concept of “snow sold, not open” in franchising.
36:00 - How to evaluate franchise brokers and consultants.
42:18 - Why understanding franchisee profiles is important.
45:19 - Final thoughts and recommendations for potential franchise owners.


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

John Hayes hosts Keith Miller on the Franchise Hot Seat Podcast. Miller is a representative of the Franchisee Advocacy Consulting Group, advocating for franchisees, not franchisors. He has led several franchisee advocacy groups, including the American Association of Franchisees and Dealers, the Coalition of Franchise Associations, and the North American Association of Subway Franchisees. Miller and his wife, Karen, have been Subway franchisees since 1988.

Miller is respected by peers, adversaries, the International Franchise Association, and franchisors. He advocates for franchisees, which he points out, are the largest investor group in franchising but have the weakest voice. Hayes asks why more regulation is needed to protect franchisees in America, the most heavily regulated country for franchising. Miller argues that franchising is not the most regulated industry in the country. He points out that while the FTC does have a franchise rule, it has only been enforced twice in the last 17 years.

Miller and his wife became franchisees in 1988. They both have computer science degrees and MBAs. They wanted to own their own business and started looking at franchises. They first looked at Togos, a competitor of Subway, but Togos didn't have any available territories. They then looked at Subway, which was affordable. They still own three Subway franchises, which they originally built out.

Miller discusses the controversy surrounding Subway, stating that it is the best and the worst of franchising all rolled into one. He acknowledges that Subway built too many stores and that many people didn't make it, especially those who took on debt. He also discusses the changes Subway made in 2000, which led to a sales growth of 20%. However, he admits that Subway struggled in the mid-2000s and that the 5-footlong promotion, while initially successful, ultimately led to Subway being recognized as the cheap, low-cost carrier, and they could never raise prices.

Miller concludes by discussing the recent changes at Subway. Fred DeLuca passed away in 2015, and the DeLucas and Bucks maintained ownership of Subway until April 30th, 2024, when Rourke Capital bought Subway. New leadership was brought in in 2019 with the sole purpose of getting the brand ready to sell.

- With Keith Miller.


TIMESTAMPS
00:00 Introduction to the Franchise Hot Seat Podcast
01:21 The Need for Franchisee Protection
03:45 Keith Miller's Background and Journey into Franchising
08:42 Challenges and Controversies in Subway Franchising
14:22 Current State of Subway and Franchisee Vulnerabilities
17:32 The Importance of Franchisee Education and Due Diligence
27:16 The Importance of Consulting a Franchise Lawyer
27:37 The Blame Game: Franchisors vs. Franchisees
28:26 Human Nature in Franchising
28:57 Financial Struggles and Ethical Dilemmas
32:41 The Reality of Franchise Costs
34:28 The Controversial California Broker Bill
40:25 The Role of Regulation in Franchising
48:06 FTC's Stance on Franchising
51:31 Final Thoughts and Advice

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes' podcast guest is Charles Bonfiglio, the entrepreneur behind Tint World, a South Florida-based business. Bonfiglio shares his journey from being a young entrepreneur who moved to Florida to start a business in the aftermarket accessory world to becoming a successful franchise owner. He faced initial difficulties in securing a lease and a loan due to the lack of an established brand. However, a family member introduced him to the concept of franchising through Meineke Discount Mufflers. Bonfiglio then applied to Meineke, got approved, and opened his first store in Hallandale Beach, Florida. The power of a brand name helped him secure a lease and a loan.

Bonfiglio expanded his Meineke franchises to ten stores from 1983 to 2001. He also became a test center for Meineke, helping them expand their services. He learned how to buy property and build his own buildings for his franchises, which provided him with incremental income. In 2006, Bonfiglio decided to build his own brand. He bought out a company called Tint World, which had six locations at the time.

Bonfiglio hired a company to consult with him on writing the Franchise Disclosure Document (FDD). He then sought advice from Ray Titus of United Franchise Group on how to sell franchises. After getting approved in all states, Titus helped Bonfiglio sell franchises for about a year. Bonfiglio then hired a franchise director, and they have been working together for over 15 years.

Tint World now has about 150 locations in four countries, predominantly in the United States. They also have locations in Canada, Saudi Arabia, and the United Arab Emirates. Bonfiglio shares that he didn't initially plan to become a franchisor, but his experiences with Meineke and his own drive and ability to build a team led him to establish his own brand and become a successful franchisor.

- With Charles Bonfiglio.

TIMESTAMPS:
00:00 Introduction to the Podcast
00:21 Early Entrepreneurial Journey
01:33 Franchising with Meineke
03:56 Transition to Tint World
05:46 Building Tint World Franchise
20:21 Embracing Technology
25:25 Future Plans and Private Equity
27:08 Conclusion and Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes interviews Greg Flynn, the creator of the Flynn Group, which operates seven iconic brands across 44 states and three countries. Flynn discusses his motivation for growing his franchise empire, emphasizing that growth equals opportunity in the Flynn Group. He shares that the company experiences 30 percent annualized growth and employs over 75,000 team members across nearly 3,000 units. Flynn explains his journey into franchising, which started with a background in real estate and a friend's restaurant concept called World Wraps. He also shares how his father's ownership of two Burger Kings influenced his understanding of franchising. Flynn's company operates brands like Applebee's, Taco Bell, Panera, Arby's, Pizza Hut, Wendy's, and Planet Fitness. He explains that the company's growth can be divided into chapters, with the first focusing on Applebee's, the second on diversifying domestically, and the third on expanding internationally and into adjacencies like Planet Fitness. Flynn also reveals that the Flynn Group owns 120 hotels, 114 of which are franchised. He shares his belief that owning multiple franchises is less risky than owning one or two and advises potential franchisees to view it as an operating business. Flynn's goal is for the Flynn Group to be the premier franchise operator in the world, not just in terms of size but also in terms of performance. He emphasizes the importance of selecting premier brands and considering factors like market viability and margins when deciding what franchises to buy or build.

- With Greg Flynn

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 Introduction to Greg Flynn and His Franchise Empire
00:41 The Drive Behind Flynn Group's Growth
02:16 Discovering Franchising: Greg's Journey
03:20 The Role of Burger King in Greg's Career
04:31 Expanding Beyond Restaurants: Planet Fitness and More
13:28 The Secret to Selecting the Right Brand
15:55 Overbuilt Market and Diversification Strategy
16:39 Applebee's Acquisition and Growth
18:17 Franchisee-Franchisor Relationship Dynamics
19:55 Value of Franchise Systems
21:16 Brand Selection and Differentiation
23:02 Operational Challenges and Strategies
25:32 Economies of Scale in Franchising
27:46 Daily Routines and Problem Solving
29:25 Franchising Philosophy and Goals
32:45 Impact of AI on Operations
33:32 Conclusion and Final Thoughts


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION: 
James Carey, Director of Franchise Development for Preservan, discusses his views on work-life balance and the concept of work-life integration. Carey shares his experience of struggling with work-life balance during his 30-year career in corporate America, and how he found the concept of work-life integration more appealing and practical. He explains that work-life integration allows him to be a proud dad and a proud franchise and territory developer for Preservan simultaneously, and enables him to be flexible with his time and responsibilities.

Carey shares his approach to work-life integration with prospective franchisees, explaining that it allows them to achieve their goals in both their personal and professional lives. He believes that franchising offers a life-changing opportunity to create new experiences and personal growth.

Before joining Preservan, Carey worked in corporate America for a global automotive company as a traveling trainer. He left his job when his wife fell ill and he needed to be home more. During this time, he realized that he was unhappy in his work and wanted to do something he was proud of. He found an ad on Indeed and met Ty McBride, the founder of Preservan. He spent the first 18 months with Preservan as a territory manager in their corporate location, learning what it was like to be a franchisee. He then learned about the other side of franchising and became the territory developer for Preservan.

Preservan is a home service and home-based franchise that works with wood rot repair. They use a proprietary epoxy and resin system to repair wood decay, which is usually 70 to 90% less than the cost of replacement and three to four times faster. Preservan has 13 locations, with the first franchise kicking off in February or March 2020. They have an item 19 in their FD, and franchisees can expect to be doing around $167,000 a year per technician, with an average job of about $1,800 and a 71% gross profit back to the franchisee after three years.

- With James Carey

TIMESTAMPS (Use ChatGPT on Transcript):

00:00 – Introduction to James Carey and Preservan
00:24 – The Myth of Work-Life Balance
01:12 – Discovering Work-Life Integration
03:22 – Franchising and Personal Growth
05:37 – James Carey’s Journey to Franchising
09:03 – Understanding Preservan’s Franchise Model
17:12 – The Future of Franchising and Work-Life Integration
21:26 – Empowering the Next Generation of Franchisees
28:19 – Conclusion and Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
Jonathan Lippincott, a franchisee of 7 Brew Coffee, shares his journey from owning a Planet Fitness franchise to his current role. Initially, he pursued a degree in exercise science with plans to apply to the Air Force, inspired by his father, a fighter pilot and later a Delta Airlines pilot. However, he realized he was competing against highly accomplished individuals for Air Force pilot slots. While working at a hospital and managing a fitness center, he connected with a group of men at a church in Conway, Arkansas. They worked out together at a new gym, 10 Fitness. Intrigued by the business model, Lippincott asked the owner numerous questions about the gym’s operations, sparking his interest in franchising. He then contacted Planet Fitness corporate, filled out a form to assess his net worth, and despite knowing little about franchising, signed an agreement with the brand. However, finding a suitable location for his gym proved challenging, taking about 24 months. The head of real estate at Planet Fitness supported him during this time. Finally, he leased a vacant building in Jefferson City, Missouri, once occupied by a national retailer. The credibility and brand recognition of Planet Fitness played a key role in securing the lease. Despite facing challenges and fear, Lippincott was determined to succeed and opened his Planet Fitness gym for presale in November 2013.

With Jonathan Lippincott


TIMESTAMPS (Use ChatGPT on Transcript):
0:00 - Introduction
0:25 -Background: From Air Force Aspirations to Fitness
1:00 - Inspiration from Father’s Career
1:45 - Challenges and Realization in Air Force
2:30 - Discovery of Planet Fitness and Fitness Career
3:15 - Curiosity about 10 Fitness Business Model
4:00 - Life-Changing Encounter with 10 Fitness Owner
5:00 - Realizing Potential of Fitness Business
5:30 - Introduction to Franchising
6:00 - Reaching Out to Planet Fitness Corporate
7:00 - Discovering the Franchise System
8:00 - The Process of Signing the Franchise Agreement
9:00 - Facing Challenges and Failures
10:00 - The Struggles of Finding Suitable Locations
11:00 - 24 Months of Struggle and Setbacks
12:00 - The Help and Support from Planet Fitness
13:00 - The Miracle Location in Jefferson City
14:00 - The Power of a Franchise in Securing a Lease



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes hosts another episode of The Franchise Hot Seat with guests Kristi Mailloux and Todd Recknagel, members of the Titus Center Advisory Board. The couple has 30 years of experience in franchising and private equity and have been involved in numerous businesses.

Mailloux shares her journey into franchising, starting with an entry-level role at Molly Maid, a maid service franchise, after graduating from the University of Michigan with a psychology degree. She spent 20 years at Molly Maid, working in multiple roles and eventually becoming the president.

Recknagel, on the other hand, started as a banker and investment banker before co-founding a mezzanine fund. He later bought a group of Blimpie stores and became the largest franchisee.

The couple's company, 320 Capital Group, named after Ephesians 3:20, invests in equity and debt and lends to companies. They prefer businesses with a repeat recurring revenue model and the potential for scaling.

They have impacted at least 15 companies as managers, partners, or investors, including Blimpie, Molly Maid, Mr. Handyman, 800 Dry Clean, Pyro Clean, Ducks, Massage Envy Group, Sola Salons, and Office Pride. They have completed ten investments in the last five years, including two big platform deals in 2022 and 20 transactions within Massage Envy to grow from 28 units to 131.

With Todd Recknagel and Kristi Mailloux

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 - Introduction
01:57 - Kristi's Journey into Franchising 
03:25 - Todd's Path to Franchising 
05:15 - 320 Capital Group and Private Equity 
08:45 - Impact and Success in Franchising 
24:41 - Balancing Marriage and Business 
37:22 - Faith and Franchising 
38:59 - Future Plans



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast