DESCRIPTION:
John Hayes, the host of Franchise Hot Seat, interviews Bill Edwards, a specialist in international franchise development. Edwards discusses the current international franchising environment, highlighting the influence of political sensitivities and tariffs. He underscores the necessity for franchises to be profitable domestically before contemplating overseas expansion, warning that international market entry requires substantial time, financial resources, and senior management commitment. Edwards details the process of identifying and qualifying licensees in foreign countries, the importance of robust training and support systems, and the various associated costs. He also emphasizes the need to select the right markets and comprehend each country's specific franchise laws and cultural nuances. Edwards identifies Saudi Arabia, Spain, and Japan as promising markets and stresses the importance of having an English-speaking team. He concludes that successful international franchising necessitates long-term commitment and proactive planning.

- With Bill Edwards

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 – Intro
00:14 – How Franchising Is Doing Around the World
00:59 – Problems and Changes in Different Countries
03:42 – Are You Ready to Go Global?
05:16 – What to Think About Before Going Global
10:07 – Picking the Right Countries
10:24 – Money and Shipping Plans
16:51 – Finding People to Run Your Brand in Other Countries
20:17 – Big Problems When Going International
20:56 – Why You Need Passion and a Good Team
21:31 – What Master Franchisees Do
22:24 – Growing with Multiple Locations
23:19 – How Often People Succeed or Struggle
29:34 – Planning Ahead vs. Playing Catch-Up
31:34 – Franchising in Saudi Arabia
34:04 – Big Tips for Growing Internationally
37:28 – Conclusion


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes interviews Jimi Gibson on effective messaging strategies for franchisees and franchisors. Gibson highlights the power of storytelling, curiosity, and emotional engagement in capturing audience attention and enhancing communication. He uses a magic trick to demonstrate the release of trust, curiosity, and satisfaction chemicals in the brain, drawing parallels to how marketing messages should work. The conversation also covers the significance of targeted advertising, especially on social media, and ways to make content engaging and visible. Gibson suggests using specific, human-centered stories and clear, curiosity-driven messaging. He underscores the importance of aligning content with audience needs and the advantages of direct communication via email or text. Gibson also provides resources for further learning on effective messaging.

- With Jimi Gibson.

TIMESTAMPS:
00:00 Intro
00:39 The Magic of Capturing Attention
04:57 Creating Emotional Connections
07:38 Effective Social Media Strategies
12:38 Understanding Audience Behavior
21:42 Advanced Targeting Techniques
24:52 Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
Roy Assad, franchisor of Network Lead Exchange (NLX), discusses his journey from being a top franchisee to owning the company. He talks about his diverse background, including successful stints in insurance sales and various business ventures, which led him to the franchise industry. Assad emphasizes the benefits of franchising, such as the turnkey nature of a good franchise, the potential for substantial income, and the importance of sales skills. He provides an in-depth explanation of NLX's networking model, which is centered on exclusive business groups that foster referrals and relationships. Assad also outlines the responsibilities and success factors for franchisees, underlining the significance of strong networks and effective leadership. He delves into the challenges, growth strategies, and future plans for NLX, which include expanding the franchise network and promoting franchise education. The discussion wraps up with Assad providing insights into NLX's scalability and its attractiveness to both experienced professionals and younger entrepreneurs aspiring to own businesses.

- With Roy Assad

TIMESTAMPS:
00:00 Intro
00:29 Roy's Journey to Franchising
02:03 The Appeal of Franchising
05:54 Understanding Network Lead Exchange (NLX)
07:27 Becoming an NLX Franchisee
10:31 Building and Managing NLX Groups
15:30 Roy's Success Story
17:22 Member Recruitment Strategies
18:20 Importance of Networking
19:34 Franchisee Requirements and Support
22:40 Meeting Logistics and Costs
23:37 Future Growth and Expansion Plans
25:48 Challenges and Solutions for Franchisees
28:54 Competition and Market Position
31:08 Franchising Education and Opportunities




LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John, the host of the Franchise Hot Seat Podcast, interviews Randy Cross, a Fish Window Cleaning franchisee and president. Randy narrates his franchising journey which began in 2002 when he met a franchise consultant while working at a technology firm. He dispels misconceptions about franchising, explains the franchisee process, and stresses the importance of adhering to established systems. Randy highlights the crucial role of royalty fees in supporting and promoting growth. He shares his early franchise experiences in Grand Rapids, Michigan, his dedication to the Fish system, and his transition from a hands-on operator to an absentee owner with a well-structured team. Randy also discusses the opportunities and challenges of absentee franchising, the significance of the broker community, and the varied success profiles of franchisees based on their DISC personality types. The future of franchising, the contribution of younger generations, and the influence of socially responsible business practices are also discussed by John and Randy.

- With Randy Cross.

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 Intro
00:16 Discovering Franchising: Randy's Journey
01:07 Transition to Fish Window Cleaning
02:31 Understanding Franchisee Mindset
03:50 Challenges and Rewards of Franchising
05:17 Operational Insights and Strategies
11:47 Absentee Franchising Model
18:16 Franchisee Success Traits
25:40 Engaging the Younger Generation
28:35 Conclusion

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
In this podcast, John interviews Victor Ulibarri, an Air Force veteran turned franchisee of Ace Handyman Services. Victor shares his journey from military service to entrepreneurship, detailing how a Boots to Business class sparked his interest in franchising. He discusses the challenges and advantages of franchising, particularly for veterans through programs like VetFran. Victor emphasizes the importance of brand recognition, discipline, and the support of a robust business plan. He also highlights his success strategy, from finding the right team to the significance of networking and marketing. Overall, the podcast underscores the synergy between military discipline and franchising success.

- With Victor Ulibarri

TIMESTAMPS:
00:00 Introduction
00:22 Victor's Journey to Franchising
02:51 The Role of VetFran in Victor's Success
05:21 Transitioning from Military to Franchising
09:07 The Importance of Branding in Franchising
12:23 Victor's Experience and Challenges as a Franchisee
18:31 Marketing and Business Development Strategies
30:51 Expanding the Franchise: Albuquerque to Santa Fe
33:01 Future Plans and Conclusion


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION: 
John Hayes, the host of the Franchise Hot Seat Podcast, interviews Hao Lam, a successful franchisor with a riveting tale of survival and entrepreneurship. Lam, a Vietnam escapee, narrates his remarkable transition from being a refugee to a prosperous franchisor. He also talks about his book, 'From Bad to Worse to Best in Class,' and how his past experiences influence his dedication to education and franchising. Lam shares his struggles, including near-death starvation at sea and overcoming illiteracy, and his journey of rebuilding his life in North America. He provides insight into the development of his educational franchise, Best in Class, from its initial challenges to its current operational success. Lam stresses the significance of relationships, continuous support, and adherence to a system in franchising. He also discusses his other entrepreneurial ventures beyond education and the importance of remaining focused on one's primary passion. The discussion highlights the human aspect and commitment essential for a successful franchise operation.

- With Hao Lam.


TIMESTAMPS:
00:00 Intro
00:35 Hal Lam's Harrowing Escape from Vietnam
03:15 Life in the Philippine Refugee Camp
07:07 Journey to North America
08:47 Starting a New Life in Seattle
10:50 The Birth of an Education Franchise
11:27 Challenges and Successes in Franchising
17:02 Building Strong Franchise Relationships
23:01 Resolving Human Issues in Franchising
23:48 Selecting the Right Franchisees
26:52 Learning from Past Failures
28:38 The Journey of a Franchisor
30:33 Focusing on Education
36:21 The Value of Franchising
45:54 Marketing Strategies for Franchisees
47:58 Future Franchising Opportunities
49:58 Conclusion and Final Thoughts



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John and Mark Schnurman, author of 'The Perfect Franchise,' discuss the intricacies of franchising in this podcast. They explore the typical paths people take into franchising, including Mark's personal journey to becoming a franchise consultant. They caution that franchising isn't suitable for everyone, given the financial and commitment requirements. Mark stresses the need for potential franchisees to honestly evaluate their skills and whether a franchise will enhance their lives. The conversation delves into the process of vetting franchise candidates, the misunderstandings about absentee ownership, and the critical role of an owner's dedication. They also tackle the complexities of owning multiple units, the growth and support capabilities of franchisors, and the differences between franchise brokers and consultants. John highlights the value of validation from successful franchisees over national success averages. The conversation underscores the importance of thorough education and appropriate matching in the franchising process.

- With Mark Schnurman.

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 - Intro
00:47 - Mark Schnurman shares how he got into franchising.
02:07 - Discussion on whether franchising is right for you.
03:02 - Understanding why some franchises fail.
04:41 - Explanation of the Six Factor Analysis for evaluating franchises.
06:12 - Tips on lead generation and initial consultations.
07:10 - How to evaluate franchise opportunities.
13:36 - The role of franchise brokers in the process.
19:58 - Challenges faced in franchise consulting.
23:50 - Exploring which industry sectors might suit you.
24:23 - The responsibilities of a franchisee.
25:20 - The importance of resilience and standing out as a franchisee.
25:39 - The pressures of managing multiple franchise units.
29:30 - The concept of “snow sold, not open” in franchising.
36:00 - How to evaluate franchise brokers and consultants.
42:18 - Why understanding franchisee profiles is important.
45:19 - Final thoughts and recommendations for potential franchise owners.


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

John Hayes hosts Keith Miller on the Franchise Hot Seat Podcast. Miller is a representative of the Franchisee Advocacy Consulting Group, advocating for franchisees, not franchisors. He has led several franchisee advocacy groups, including the American Association of Franchisees and Dealers, the Coalition of Franchise Associations, and the North American Association of Subway Franchisees. Miller and his wife, Karen, have been Subway franchisees since 1988.

Miller is respected by peers, adversaries, the International Franchise Association, and franchisors. He advocates for franchisees, which he points out, are the largest investor group in franchising but have the weakest voice. Hayes asks why more regulation is needed to protect franchisees in America, the most heavily regulated country for franchising. Miller argues that franchising is not the most regulated industry in the country. He points out that while the FTC does have a franchise rule, it has only been enforced twice in the last 17 years.

Miller and his wife became franchisees in 1988. They both have computer science degrees and MBAs. They wanted to own their own business and started looking at franchises. They first looked at Togos, a competitor of Subway, but Togos didn't have any available territories. They then looked at Subway, which was affordable. They still own three Subway franchises, which they originally built out.

Miller discusses the controversy surrounding Subway, stating that it is the best and the worst of franchising all rolled into one. He acknowledges that Subway built too many stores and that many people didn't make it, especially those who took on debt. He also discusses the changes Subway made in 2000, which led to a sales growth of 20%. However, he admits that Subway struggled in the mid-2000s and that the 5-footlong promotion, while initially successful, ultimately led to Subway being recognized as the cheap, low-cost carrier, and they could never raise prices.

Miller concludes by discussing the recent changes at Subway. Fred DeLuca passed away in 2015, and the DeLucas and Bucks maintained ownership of Subway until April 30th, 2024, when Rourke Capital bought Subway. New leadership was brought in in 2019 with the sole purpose of getting the brand ready to sell.

- With Keith Miller.


TIMESTAMPS
00:00 Introduction to the Franchise Hot Seat Podcast
01:21 The Need for Franchisee Protection
03:45 Keith Miller's Background and Journey into Franchising
08:42 Challenges and Controversies in Subway Franchising
14:22 Current State of Subway and Franchisee Vulnerabilities
17:32 The Importance of Franchisee Education and Due Diligence
27:16 The Importance of Consulting a Franchise Lawyer
27:37 The Blame Game: Franchisors vs. Franchisees
28:26 Human Nature in Franchising
28:57 Financial Struggles and Ethical Dilemmas
32:41 The Reality of Franchise Costs
34:28 The Controversial California Broker Bill
40:25 The Role of Regulation in Franchising
48:06 FTC's Stance on Franchising
51:31 Final Thoughts and Advice

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes' podcast guest is Charles Bonfiglio, the entrepreneur behind Tint World, a South Florida-based business. Bonfiglio shares his journey from being a young entrepreneur who moved to Florida to start a business in the aftermarket accessory world to becoming a successful franchise owner. He faced initial difficulties in securing a lease and a loan due to the lack of an established brand. However, a family member introduced him to the concept of franchising through Meineke Discount Mufflers. Bonfiglio then applied to Meineke, got approved, and opened his first store in Hallandale Beach, Florida. The power of a brand name helped him secure a lease and a loan.

Bonfiglio expanded his Meineke franchises to ten stores from 1983 to 2001. He also became a test center for Meineke, helping them expand their services. He learned how to buy property and build his own buildings for his franchises, which provided him with incremental income. In 2006, Bonfiglio decided to build his own brand. He bought out a company called Tint World, which had six locations at the time.

Bonfiglio hired a company to consult with him on writing the Franchise Disclosure Document (FDD). He then sought advice from Ray Titus of United Franchise Group on how to sell franchises. After getting approved in all states, Titus helped Bonfiglio sell franchises for about a year. Bonfiglio then hired a franchise director, and they have been working together for over 15 years.

Tint World now has about 150 locations in four countries, predominantly in the United States. They also have locations in Canada, Saudi Arabia, and the United Arab Emirates. Bonfiglio shares that he didn't initially plan to become a franchisor, but his experiences with Meineke and his own drive and ability to build a team led him to establish his own brand and become a successful franchisor.

- With Charles Bonfiglio.

TIMESTAMPS:
00:00 Introduction to the Podcast
00:21 Early Entrepreneurial Journey
01:33 Franchising with Meineke
03:56 Transition to Tint World
05:46 Building Tint World Franchise
20:21 Embracing Technology
25:25 Future Plans and Private Equity
27:08 Conclusion and Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes interviews Greg Flynn, the creator of the Flynn Group, which operates seven iconic brands across 44 states and three countries. Flynn discusses his motivation for growing his franchise empire, emphasizing that growth equals opportunity in the Flynn Group. He shares that the company experiences 30 percent annualized growth and employs over 75,000 team members across nearly 3,000 units. Flynn explains his journey into franchising, which started with a background in real estate and a friend's restaurant concept called World Wraps. He also shares how his father's ownership of two Burger Kings influenced his understanding of franchising. Flynn's company operates brands like Applebee's, Taco Bell, Panera, Arby's, Pizza Hut, Wendy's, and Planet Fitness. He explains that the company's growth can be divided into chapters, with the first focusing on Applebee's, the second on diversifying domestically, and the third on expanding internationally and into adjacencies like Planet Fitness. Flynn also reveals that the Flynn Group owns 120 hotels, 114 of which are franchised. He shares his belief that owning multiple franchises is less risky than owning one or two and advises potential franchisees to view it as an operating business. Flynn's goal is for the Flynn Group to be the premier franchise operator in the world, not just in terms of size but also in terms of performance. He emphasizes the importance of selecting premier brands and considering factors like market viability and margins when deciding what franchises to buy or build.

- With Greg Flynn

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 Introduction to Greg Flynn and His Franchise Empire
00:41 The Drive Behind Flynn Group's Growth
02:16 Discovering Franchising: Greg's Journey
03:20 The Role of Burger King in Greg's Career
04:31 Expanding Beyond Restaurants: Planet Fitness and More
13:28 The Secret to Selecting the Right Brand
15:55 Overbuilt Market and Diversification Strategy
16:39 Applebee's Acquisition and Growth
18:17 Franchisee-Franchisor Relationship Dynamics
19:55 Value of Franchise Systems
21:16 Brand Selection and Differentiation
23:02 Operational Challenges and Strategies
25:32 Economies of Scale in Franchising
27:46 Daily Routines and Problem Solving
29:25 Franchising Philosophy and Goals
32:45 Impact of AI on Operations
33:32 Conclusion and Final Thoughts


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION: 
James Carey, Director of Franchise Development for Preservan, discusses his views on work-life balance and the concept of work-life integration. Carey shares his experience of struggling with work-life balance during his 30-year career in corporate America, and how he found the concept of work-life integration more appealing and practical. He explains that work-life integration allows him to be a proud dad and a proud franchise and territory developer for Preservan simultaneously, and enables him to be flexible with his time and responsibilities.

Carey shares his approach to work-life integration with prospective franchisees, explaining that it allows them to achieve their goals in both their personal and professional lives. He believes that franchising offers a life-changing opportunity to create new experiences and personal growth.

Before joining Preservan, Carey worked in corporate America for a global automotive company as a traveling trainer. He left his job when his wife fell ill and he needed to be home more. During this time, he realized that he was unhappy in his work and wanted to do something he was proud of. He found an ad on Indeed and met Ty McBride, the founder of Preservan. He spent the first 18 months with Preservan as a territory manager in their corporate location, learning what it was like to be a franchisee. He then learned about the other side of franchising and became the territory developer for Preservan.

Preservan is a home service and home-based franchise that works with wood rot repair. They use a proprietary epoxy and resin system to repair wood decay, which is usually 70 to 90% less than the cost of replacement and three to four times faster. Preservan has 13 locations, with the first franchise kicking off in February or March 2020. They have an item 19 in their FD, and franchisees can expect to be doing around $167,000 a year per technician, with an average job of about $1,800 and a 71% gross profit back to the franchisee after three years.

- With James Carey

TIMESTAMPS (Use ChatGPT on Transcript):

00:00 – Introduction to James Carey and Preservan
00:24 – The Myth of Work-Life Balance
01:12 – Discovering Work-Life Integration
03:22 – Franchising and Personal Growth
05:37 – James Carey’s Journey to Franchising
09:03 – Understanding Preservan’s Franchise Model
17:12 – The Future of Franchising and Work-Life Integration
21:26 – Empowering the Next Generation of Franchisees
28:19 – Conclusion and Final Thoughts

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
Jonathan Lippincott, a franchisee of 7 Brew Coffee, shares his journey from owning a Planet Fitness franchise to his current role. Initially, he pursued a degree in exercise science with plans to apply to the Air Force, inspired by his father, a fighter pilot and later a Delta Airlines pilot. However, he realized he was competing against highly accomplished individuals for Air Force pilot slots. While working at a hospital and managing a fitness center, he connected with a group of men at a church in Conway, Arkansas. They worked out together at a new gym, 10 Fitness. Intrigued by the business model, Lippincott asked the owner numerous questions about the gym’s operations, sparking his interest in franchising. He then contacted Planet Fitness corporate, filled out a form to assess his net worth, and despite knowing little about franchising, signed an agreement with the brand. However, finding a suitable location for his gym proved challenging, taking about 24 months. The head of real estate at Planet Fitness supported him during this time. Finally, he leased a vacant building in Jefferson City, Missouri, once occupied by a national retailer. The credibility and brand recognition of Planet Fitness played a key role in securing the lease. Despite facing challenges and fear, Lippincott was determined to succeed and opened his Planet Fitness gym for presale in November 2013.

With Jonathan Lippincott


TIMESTAMPS (Use ChatGPT on Transcript):
0:00 - Introduction
0:25 -Background: From Air Force Aspirations to Fitness
1:00 - Inspiration from Father’s Career
1:45 - Challenges and Realization in Air Force
2:30 - Discovery of Planet Fitness and Fitness Career
3:15 - Curiosity about 10 Fitness Business Model
4:00 - Life-Changing Encounter with 10 Fitness Owner
5:00 - Realizing Potential of Fitness Business
5:30 - Introduction to Franchising
6:00 - Reaching Out to Planet Fitness Corporate
7:00 - Discovering the Franchise System
8:00 - The Process of Signing the Franchise Agreement
9:00 - Facing Challenges and Failures
10:00 - The Struggles of Finding Suitable Locations
11:00 - 24 Months of Struggle and Setbacks
12:00 - The Help and Support from Planet Fitness
13:00 - The Miracle Location in Jefferson City
14:00 - The Power of a Franchise in Securing a Lease



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:
John Hayes hosts another episode of The Franchise Hot Seat with guests Kristi Mailloux and Todd Recknagel, members of the Titus Center Advisory Board. The couple has 30 years of experience in franchising and private equity and have been involved in numerous businesses.

Mailloux shares her journey into franchising, starting with an entry-level role at Molly Maid, a maid service franchise, after graduating from the University of Michigan with a psychology degree. She spent 20 years at Molly Maid, working in multiple roles and eventually becoming the president.

Recknagel, on the other hand, started as a banker and investment banker before co-founding a mezzanine fund. He later bought a group of Blimpie stores and became the largest franchisee.

The couple's company, 320 Capital Group, named after Ephesians 3:20, invests in equity and debt and lends to companies. They prefer businesses with a repeat recurring revenue model and the potential for scaling.

They have impacted at least 15 companies as managers, partners, or investors, including Blimpie, Molly Maid, Mr. Handyman, 800 Dry Clean, Pyro Clean, Ducks, Massage Envy Group, Sola Salons, and Office Pride. They have completed ten investments in the last five years, including two big platform deals in 2022 and 20 transactions within Massage Envy to grow from 28 units to 131.

With Todd Recknagel and Kristi Mailloux

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 - Introduction
01:57 - Kristi's Journey into Franchising 
03:25 - Todd's Path to Franchising 
05:15 - 320 Capital Group and Private Equity 
08:45 - Impact and Success in Franchising 
24:41 - Balancing Marriage and Business 
37:22 - Faith and Franchising 
38:59 - Future Plans



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION: 
Andrija Čolak, a Croatian entrepreneur and franchisor, is the guest on the Franchise Hot Seat podcast. Known as the new hope of Croatian entrepreneurship, Čolak has been in the franchising business for 15 years. His brand, Surf'n'Fries, which sells French fries, became popular quickly, leading to the decision to franchise the business. Čolak's entrepreneurial journey began when he was 22 years old, after studying marketing in Canada. He started a real estate guide company in Croatia, which was successful and eventually sold in 2008. Despite initial success, Čolak experienced failures and near bankruptcy due to market changes and competition. Surf and Fries started in Rijeka, Croatia, and quickly impacted McDonald's fries sales, leading to a 50% loss. The brand's unique packaging and the concept of walk and eat, repeat led to its popularity. Currently, Surf and Fries has more than 40 locations, with 80% being mobile units. Čolak won the International Franchise Association's next-gen franchisors award in 2015. Despite interest from the US, Čolak explains the challenges of bringing a Croatian based franchise to the US, including heavy regulations and costs. He suggests that international brands looking to enter the US market should first establish directly owned units in the US before franchising.

- With Andrija Čolak


TIMESTAMPS (Use ChatGPT on Transcript):

00:00 - The New Hope of Croatian Entrepreneurship
03:10 - Pioneering Franchising in Croatia
06:20 - From Real Estate to Franchise Success
10:05 - The Birth of Surf’n’Fries
13:40 - An Unexpected Demand for Franchising
17:30 - Entrepreneurial Lessons Learned Along the Way
22:00 - The Rise and Struggles of Surf’n’Fries
25:15 - Unique Packaging: A Marketing Win
28:50 - Going Mobile with the Brand
32:10 - Mobile Units vs. Brick and Mortar
36:00 - International Recognition with Next Gen Franchising
39:20 - Expanding Surf’n’Fries Globally
42:45 - Challenges of Entering the U.S. Market

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

In this video, you will learn:

1. What are the common pitfalls that can derail a franchise's real estate strategy? John Hayes and Jonathan Hill delve into the top issues that franchises face, including the dangers of overselling territories and the importance of tracking sold territories' behavior. 

2. How can too many cooks spoil the broth in the decision-making process? Jonathan Hill highlights the confusion that can arise when too many people are involved in decision-making, and how this can negatively impact franchisees.

3. Why is aligning with the market crucial for franchises? Discover the potential problems that can arise when franchises do not align with the markets in which they are selling territories, and the importance of having a contingency plan in place.

4. What is the risk of putting all your eggs in one basket in real estate? Jonathan Hill warns against falling in love with one space, as competition for that space might be fierce.

5. How can franchisees prepare for the real estate selection process? Learn about the importance of being ready to present oneself effectively, and the key documents that franchisees should have at their disposal.

6. How does Morrow Hill assist franchisees in navigating the real estate selection process? Get an inside look at how Morrow Hill helps franchisees present themselves effectively and navigate the real estate selection process successfully.

- With Jonathan Hill

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Get access access to my free DISC assessment to help you improve communication, collaboration, and self-awareness: https://form.jotform.com/221653801409149

Check out the FREE Franchising Skool community: https://www.skool.com/johnhayes/about 

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Find me at

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

Where to find Jonathan Hill & Morrow Hill:

Instagram: @morrowhillcre
Facebook: @MorrowHillCRE
Linkdin: https://www.linkedin.com/in/jonathanhillmorrowhill/ 
https://www.linkedin.com/company/morrow-hill-cre/ 

#FranchiseRealEstate #CommercialLeaseNegotiations #RealEstateStrategies

DESCRIPTION:

John Hayes, host of the Franchise Hot Seat Podcast, interviews Jeremy Pourbaix from Franchise Flippers. They discuss the challenges and rewards of franchising, with Pourbaix stating that while many people have the desire to own their own business, it is not the right path for everyone. He identifies a lack of education as a key issue in franchising, as many people do not fully understand what it entails. Hayes agrees, noting that he spends a lot of his time educating people about franchising, both at the Titus Center for Franchising at Palm Beach Atlantic University and through an online community.

They discuss the importance of understanding whether you are suited to franchising before buying a franchise, and the potential problems that can arise if you do not. Pourbaix shares his own experience as a franchisee, having bought his first franchise territory at the age of 22 with his father. They grew their business to between five and seven locations over the course of 15 years, before selling for over a million dollars. Pourbaix describes his franchising journey as a success, but not an ""off the charts"" success.

Pourbaix's experience selling his franchises led him to create Franchise Flippers, a platform for buying and selling franchises. He emphasizes the importance of having a supportive franchisor, citing his own positive experience with John Hewitt from Liberty Tax Service. Hewitt will be the keynote speaker at the upcoming Selling Franchises Summit at the Titus Center. Pourbaix concludes by saying that every franchise owner will eventually reach a point where they want to move on, and that it is important to be prepared for this.

-With Jeremy Pourbaix.

TIMESTAMPS:
00:00 - Introduction
02:30 - Is Franchising for Everyone?
05:00 - Challenges in Franchising
07:30 - Educating about Franchising
10:00 - Pressure and Misconceptions
12:30 - Problems with Franchise Purchases
15:00 - Transition to Franchise Flippers
17:30 - Jeremy's Franchise Journey
20:00 - Growth and Development
22:30 - Liberty Tax Service
25:00 - Mentorship from John Hewitt
27:30 - Selling Franchises Summit
30:00 - Importance of Franchisee Support
32:30 - Awareness of Franchise Success Rates
35:00 - Franchisor Involvement
37:30 - Selling Your Franchise Business
40:00 - Financial Outcome
43:00 - Final Thoughts


LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

DESCRIPTION:

Pat Rossi, a franchisee of ImageOne and member of the Titus Center Advisory Board, was interviewed on Franchise Hot Seat. Rossi, originally from Montreal, Canada, moved to the United States on an E2 investor visa. He was introduced to the idea of investing in a franchise by broker Daniel Purim at a conference in Orlando. Rossi already owned a commercial cleaning business in Canada and was looking to expand into the United States, particularly Florida. He connected with Daniel Purim from Franchise Wizards who recommended the E2 visa, which allows him to invest in a company and live and work in the United States. Rossi chose to invest in a franchise rather than start his own business due to the lower startup costs, proven business model, and ability to hit the ground running. He invested close to $100,000, which included the franchise purchase, hiring an employee, purchasing materials, and putting money in the bank for cash flow and capital. He chose Florida due to his love for the state from childhood vacations and the pro-business environment. Despite challenges such as establishing a credit score, Rossi found it relatively easy to launch his business in the United States.

- With Pat Rossi.


TIMESTAMPS:

Introduction and Welcome (0:00)
Pat Rossi joins Franchise Hot Seat
Brief introduction of Pat Rossi's background and his connection to the Titus Center Advisory Board
Initial Meeting and Background (1:10)
Mention of the conference in Orlando
Introduction of broker Daniel Purim and his role
Decision to Invest in a Franchise (3:00)
Pat's decision to pursue the American dream
Background on Pat’s commercial cleaning business in Montreal
Why Not Expand in Canada? (5:00)
Pat’s rationale for investing in a franchise rather than starting from scratch in the U.S.
Franchise vs. Starting a Business Independently (8:00)
Comparison of costs and benefits between franchising and starting a new business
Choosing ImageOne (10:30)
Pat’s process in selecting a franchise
Interaction with Daniel Purim and the selection of Image One
E2 Investor Visa Insights (12:30)
Overview of the E2 investor visa and its requirements
The role of legal advisors in the visa process
Investment Details (15:00)
Breakdown of Pat’s investment amount and use of funds
Attraction to Florida (17:00)
Reasons for choosing Florida for business
Pat’s personal connection to the state
Challenges of Starting a Business in a New Country (20:00)
Difficulties encountered when starting a business in the U.S. from Canada
Closing Thoughts and Thanks (22:00)
Final thoughts on the franchise experience and acknowledgments



LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast

[SHOWNOTES]

TITLE: New Franchise Broker Laws - With Sarah Davies

DESCRIPTION:

Sarah Davies, General Counsel of the International Franchise Association (IFA), discusses the proposed Model Franchise Broker Registration Act by the North American Securities Administrators Association (NASAA) and the California Senate Bill 919. Both pieces of legislation cover the same territory, focusing on registration and disclosure requirements for third-party franchise sellers. The IFA worked with the California legislator to introduce Senate Bill 919 in January, proposing registration and disclosure requirements for third-party franchise sellers. Meanwhile, NASAA has been working on its Model Broker Registration Act for several years.

Davies explains that the term "third-party franchise sellers" encompasses franchise brokers, franchise sales organizations, and franchise consultants. Currently, there are no educational or registration requirements for franchise brokers. The IFA supports education for franchisors and has resources and tools available for this purpose.

The IFA is supportive of increased transparency in the franchise sales process as part of its overall initiative around responsible franchising. Senate Bill 919, which requires franchise brokers to provide disclosure information, has passed the Senate and is currently before the California Assembly. If passed, it will require the governor's signature to become law, with a proposed effective date of January 1, 2026. The disclosure required for franchise brokers is straightforward and basic, including contact information, professional experience for the last five years, litigation history, services performed for clients, a general description of the compensation structure, and franchises sold in the last year.

NASAA, while not a rulemaking body, has issued statements of policy or commentary to clarify disclosure obligations under the franchise rule. These guidelines are then adopted by states, either formally or informally. Franchisors, for the sake of having a single Franchise Disclosure Document (FDD), generally comply with NASAA's commentary. - With Sarah Davies.

TIMESTAMPS:

00:00 Introduction: "Sarah Davies is the General Counsel of the International Franchise Association..."

01:05 Discussion on Senate Bill 919 and NASAA Model Franchise Broker Registration Act.

03:08 Overview of Senate Bill 919 and NASAA's initiatives.

05:18 Definition and role clarification of franchise brokers.

07:10 Requirements to become a franchise broker.

09:00 Lack of current regulations for franchise brokers.

10:20 Support for increased transparency in franchise sales.

12:15 Status of Senate Bill 919 in California.

14:30 Effective date and preparation time for Senate Bill 919.

15:55 Extensiveness of disclosure requirements for franchise brokers.

17:40 Submission process and potential fees for registration.

19:05 Responsibilities of franchisors under Senate Bill 919.

20:20 Role and function of NASAA in franchise regulation.

22:00 Relationship between NASAA and the FTC.

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast

Where to find Sarah Davies:

DESCRIPTION: 

Alicia Miller, founder and managing director of Emergent Growth Advisors, discusses her book, Big Money in Franchising, and the role of private equity in the franchising industry. She highlights the success story of Tropical Smoothie, which grew from 315 to 1400 units through private equity partnerships. She also discusses the Dwyer Group, a home services giant, which transitioned from being publicly traded to partnering with private equity.

Miller points out that 700 franchise brands have partnered with private equity companies, with at least 2 trillion dollars available for investment in franchising. She explains that private equity in franchising began in the 1990s, with significant growth after the 2009 financial crisis. She emphasizes that successful private equity partnerships in franchising focus on franchisee satisfaction and investment.

There are 5,000 registered private equity firms in the United States, with 1,400 having invested in franchising. These firms often specialize in certain sectors or stages of brand development. Miller advises emerging brands to be prepared before engaging with private equity firms and to consider the implications of losing decision-making authority. She reassures franchisees that initial private equity transactions usually align with their growth goals.

-With Alicia Miller

TIMESTAMPS:

00:00 - Introduction of Alicia Miller and her background in franchising and private equity.

01:15 - Example of Tropical Smoothie's success with private equity, including recent transactions.

02:00 - Discussion on the Dwyer Group and its transition due to private equity involvement.

03:00 - Acceleration of private equity interest in franchising post-financial crisis starting around 2009.

04:30 - Challenges faced by publicly owned franchise companies with shareholder interests.

06:00 - Overview of the number of private equity firms and family offices in the United States.

08:00 - Potential conflicts between franchise operations and private equity decisions.

09:15 - Specialization of private equity firms in franchising and specific investment criteria.

10:30 - Exploration of how private equity firms actively seek out emerging franchise brands.

12:00 - Dynamics between franchisors and private equity firms in brand acquisition and growth strategies.

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast 

DESCRIPTION:

John Hayes, host of the Franchise Hot Seat, interviews James Butler, a serial entrepreneur, author, and franchise sales coach. Butler shares his experience of owning three bridal shop franchises and five different businesses, and his decision against franchising his concept after consulting with a franchise attorney. He discusses his consulting work for franchise owners and his belief that not all businesses are suitable for franchising, emphasizing the need for differentiation in a saturated market. He also mentions the trend of consolidation in the industry, with companies like Authority Brands and Five Star Franchising acquiring different brands under a parent brand.

Butler and Hayes discuss the challenges of franchising a small gym, with Butler suggesting that success in this area requires effective marketing and community building. He warns against franchising businesses that cannot provide adequate support to franchisees or have not developed a solid business model. He cites statistics from the International Franchise Association showing that two-thirds of franchise brands in America never reach 100 outlets, questioning the financial viability of franchising for these businesses.

Butler and Hayes discuss the reasons why people are drawn to franchising, despite the challenges. Butler suggests that many franchisors do not fully understand the industry or their business, and make mistakes as a result. They also discuss the importance of marketing in franchising, and the difficulties faced by small start-ups in competing with larger, more established brands.

Butler's book, Franchise Growth Strategies, is mentioned, specifically his concept of an "idea day" for making big breakthroughs in business. He explains that this involves scheduling time to reflect on the business and its trajectory, and to develop a list of activities to work on going forward. He emphasizes the importance of regular reflection and strategic planning for growing franchisors.

Butler warns against the "activity versus accomplishment trap", stressing the importance of focusing on activities that contribute to long-term goals. He suggests having three to six priorities per day, and maintaining a master list of tasks from the last "idea day". He also discusses strategies for avoiding distractions and staying focused on priorities.

- With James Butler

TIMESTAMPS (Use ChatGPT on Transcript):

00:00 - Introduction by John Hayes

00:11 - James Butler's introduction

00:39 - Discussion about owning bridal shop franchises.

01:06 - Decision against franchising their own concept.

01:27 - James Butler discusses his experience with multiple businesses and consulting.

02:08 - Question about the saturation of franchising.

03:06 - Discussion on industry consolidation.

03:42 - Mention of meeting a former franchisee over lunch.

04:09 - Conversation about small gym franchises.

05:11 - Further discussion on small fitness franchises and marketing challenges.

06:03 - Reflection on the struggles of emerging franchise brands.

06:44 - Question about the appeal of franchising.

07:23 - John Hayes reflects on the caution needed in franchising decisions.

08:01 - Discussion on "idea days" and strategies for business breakthroughs.

08:57 - Importance of planning and reflection in business.

09:29 - Reflection on daily routines and accomplishing goals.

10:06 - Conversation on prioritization and avoiding the activity vs. accomplishment trap.

10:52 - Managing distractions to stay focused.

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTub

DESCRIPTION: 

Edith Wiseman, the president of FRANdata, discusses the changes in the franchising industry, particularly in relation to SBA loans. She explains that the SBA has changed its standard operating procedure, eliminating the need for lenders to worry about affiliation between the franchisor and franchisee. However, this has led to the SBA no longer determining whether a franchise is eligible for an SBA loan, a task that now falls to the lender. This can be problematic for certain business models, such as passive businesses, which may not be eligible for SBA loans.

Some lenders still consider affiliation a credit issue, despite the SBA's stance, and may refuse to lend to new franchises. To address this, FRANdata has developed a certification of franchise eligibility for SBA lending, which has been signed by nearly 250 franchisors. This certification allows franchisors to self-certify that they abide by all eligibility rules, simplifying the lending process.

Wiseman also discusses the number of active franchise systems, estimating that there are between 3750 to 4000 active franchise brands. She confirms that a new franchise brand appears on the scene every day, but notes that the demand for SBA loans is greatest from brands that are slightly past the emerging stage.

For emerging companies that may face resistance from lenders, Wiseman recommends joining the Franchise Registry and using FRANdata's certification to demonstrate their eligibility for SBA loans. She also advises understanding the landscape of SBA lenders and finding a financing partner that is best suited for their franchise system.

Wiseman concludes by discussing some of the eligibility criteria for SBA loans, such as the franchisor not controlling the money flow of the franchisee. She notes that while this is a credit concern for some lenders, there are ways around this issue, such as the franchisor signing an addendum that allows the lender to take a security interest in the accounts receivables.

- With Edith Wiseman

TIMESTAMPS:

●        00:00: Interview Introduction

●        00:56: Discussion on SBA Regulation Changes

●        04:08: Affiliation Concerns for Lenders

●        07:30: Introduction of Franchise Registry's Certification

●        10:30: Impact on Emerging Franchise Brands

●        12:35: Assistance for Emerging Franchise Companies

●        15:17: Clarification on Affiliation and Credit Issues

●        17:45: Other Eligibility Criteria

●        19:25: Challenges for Franchisors

●        21:00: Example of a Unique Business Financed

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast 

DESCRIPTION:

John Hewitt, an industry veteran with 5,200 franchisees under his belt, discusses his career in franchising. Hewitt founded several companies, including Jackson Hewitt, one of the world's top retail chain franchises with over 10,000 tax offices. He has also founded other franchise companies and currently runs Loyalty Brands, a platform brand with multiple sub-brands. Hewitt has sold companies twice to public entities for seven figures.

Hewitt shares that he always knew he would become a millionaire, but discovered that the journey is more fulfilling than the destination. He enjoys changing lives and plans to continue in the industry indefinitely.

Hewitt's most recent venture, Loyalty Brands, was born out of a conversation with a former employee who suggested he help other franchises grow. Despite being under a non-compete clause from his previous company, Liberty Tax, Hewitt decided to embark on a course to have multiple franchise brands.

Unlike other franchisors who focus on a single industry, Hewitt looks for franchises with integrity, replicability, and stickiness. He believes that many franchisors fail because they prioritize their own success over that of their franchisees. Hewitt's philosophy is that happy, successful franchisees lead to unstoppable growth.

Hewitt's key to franchising is building the best system in the industry and having franchisees who follow that system. Despite having brought in 5,200 franchisees, he shares that not all of them have followed the system.

- With John Hewitt.

TIMESTAMPS:

●        0:00 My guest today is industry legend, John Hewitt.

●        0:47 We've been in franchising about the same number of years, but John is an icon with 5,200 plus and counting franchisees in your career.

●        1:20 John founded several companies, including Jackson Hewitt.

●        1:51 Why such a story?

●        2:23 The journey is the joy.

●        3:15 Loyalty brands, a platform brand.

●        4:10 You have sold twice to public companies for seven figures.

●        5:00 Why not just a tax? Why multiple brands?

●        5:50 The beginning of loyalty brands.

●        7:08 The search for integrity, replicability, and stickiness in franchises.

●        8:00 The challenges of franchising and reaching 100 locations.

●        9:00 The secret to franchising: happy, successful franchisees.

●        10:10 The failure of many franchisors.

●        11:15 The importance of building the best system in the industry.

●        12:20 Personality profiling in franchisees.

●        13:30 Attitude and culture as keys to success.

●        14:20 Identifying bad franchisees.

●        15:30 Blaming others versus taking responsibility.

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast 

DESCRIPTION:

The Franchise Hot Seat episode features Nick Gartner, a franchisee and franchise development professional for Hudson Valley Swim. Gartner shares that he was involved with Hudson Valley Swim before it became a franchise, focusing on operations at corporate locations. He transitioned into franchise development when the company decided to franchise. Gartner and his brother opened their own Hudson Valley Swim location in Stamford, Connecticut after about a year of being franchisees.

Hudson Valley Swim is a swim school that caters to all ages and abilities, teaching survival skills, basic swimming, and competitive swimming. Gartner was attracted to the franchise because its mission and core values aligned with his own. He emphasizes the importance of core values in a franchise, citing exceptional customer service as one of Hudson Valley Swim's key values.

Before becoming a franchisee, Gartner worked in franchise development right out of college. He also had experience working at Hudson Valley Swim's corporate locations during summers in college and high school. He did not play a part in the decision to franchise the business, but he has contributed to its growth through franchise development.

Gartner discusses the challenges of becoming a franchisee, highlighting the support provided by the franchisor as a major advantage. He also notes that he always wanted to own a business and chose franchising because it offered a blueprint and ongoing support.

As a member of Generation Z, Gartner shares that 80% of his peers want to own businesses and make a positive impact on their communities. He believes that owning a business allows one to control their schedule and success. Gartner also emphasizes the importance of giving back to the community, stating that his work with Hudson Valley Swim saves lives by teaching an essential skill.

Gartner explains that there are many options for Gen Z individuals to afford a business right out of college, including Small Business Administration (SBA) loans. He was able to secure funding for his business without much difficulty. Gartner concludes by reiterating the importance of community involvement and the benefits it offers.

- With Nick Gartner

TIMESTAMPS (Use ChatGPT on Transcript):

●        00:00: Introduction to the Franchise Hot Seat podcast.

●        00:21: Introduction of Nick Gartner as the guest.

●        00:55: Nick's background and involvement with Hudson Valley Swim.

●        02:45: Nick's decision to open his own franchise location.

●        04:11: Overview of Hudson Valley Swim and Nick's attraction to the franchise.

●        05:47: Importance of core values in franchising.

●        07:40: Nick's understanding of Hudson Valley Swim's core values.

●        09:21: Nick's role before becoming a franchisee.

●        10:37: Decision-making process behind franchising the business.

●        12:41: Challenges faced in becoming a franchisee.

●        14:56: Gen Z's perspective on business ownership and community impact.

●        17:30: Importance of giving back to the community.

●        19:23: Funding options for young entrepreneurs.

●        21:07: Importance of community involvement for Gen Z.

●        23:05: Discussion on stereotypes about Gen Z.

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Tw

DESCRIPTION:

Ron Holt, founder of Two Maids & a Mop, shares his experiences with Fred DeLuca, the billionaire franchisee of Subway. DeLuca, known for his curiosity and larger-than-life personality, built the world's largest franchise company from scratch. Holt first met DeLuca at an IFA conference in Las Vegas. At the time, Holt's company was a small cleaning business in Florida with 12 locations. Despite having all the necessary systems and processes in place, they hit a wall and didn't know how to proceed. It was suggested that they should consider franchising, despite Holt's lack of knowledge in the area and the negative things he had heard about it from other franchise owners.

During a break at the conference, DeLuca sat across from Holt and began asking him questions about his business. Holt, initially annoyed, began to engage in the conversation, boasting about his 12 stores. When Holt asked DeLuca about his own business, he was humbled to learn that DeLuca owned Subway with 42,000 global locations. The two continued their conversation for hours, with DeLuca offering invaluable advice about franchising.

After the conference, they continued their discussions via Skype. DeLuca offered to buy Two Maids & a Mop multiple times over the next year, but Holt declined as the offers were not financially appealing. Despite this, Holt appreciated DeLuca's mentorship and the lessons he learned from him. One piece of advice that DeLuca gave Holt was not to always listen to franchise owners, as their suggestions may make their lives easier but could come at a cost to the business. Holt shared this advice at a Two Maids conference, which was met with backlash from the franchisees. Despite the controversy, Holt acknowledges the value of DeLuca's advice and the impact it had on his business.

-With Ron Holt.

TIMESTAMPS:

00:00 - Introduction and background on meeting Fred DeLuca

 01:05 - Initial impressions of Fred DeLuca and his interest in the speaker's business 02:15 - Transition into discussing the speaker's background and entry into franchising 03:10 - Decision to explore franchising and attending an IFA conference

 04:20 - Meeting Fred DeLuca at the conference and initial interactions

 05:30 - Fred DeLuca's involvement and mentorship over the following weeks

 06:45 - Offer to buy the business and considerations

 07:40 - Fred DeLuca's mentoring style and lessons shared

 09:00 - Fred DeLuca's resistance to technological changes and lessons learned

 10:20 - Advice from Fred DeLuca regarding franchisee feedback and profitability

 11:30 - Reaction to sharing Fred DeLuca's advice with franchisees

 13:00 - Conclusion and reflection on Fred DeLuca's teachings

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast 

DESCRIPTION:

Alex Gingold, the guest on the Franchise Hot Seat, discusses his business DonutNV. The rebranding from Cinnamony Donuts to Donut Envy was intentional, aiming to engage customers and prompt them to ask questions about the brand.

The business started in 2014 as a small outdoor mall kiosk at the Philadelphia premium outlets, serving hot mini donuts in two flavors and fresh squeezed lemonade. Gingold and his wife, Amanda, chose the donut business for its flexibility and their love for quick service food. They also wanted to avoid the time commitment of brick and mortar businesses.

The decision to start the business was catalyzed when Amanda lost her job. Gingold kept his job in the insurance industry for another year and a half after launching the business.

The couple launched their first mobile trailer a year after starting the kiosk due to customer requests for their presence at events.

Gingold also shares his experience working at Subway as a teenager and his aspiration to become a Subway franchisee. However, a business professor advised him to build his own system instead, leading him to franchising.

He expresses regret that his small business and entrepreneurship degree program at Penn State did not include franchising education.

- With Alex Gingold

TIMESTAMPS:

00:00 - Introduction to Donut Envy and intentional branding 

01:12 - Origins of Cinnamony Donuts and rebranding to Donut Envy 

02:30 - Starting as a kiosk at Philadelphia premium outlets 

03:50 - Initial menu offerings and concept development 

05:10 - Transition from corporate roles to entrepreneurship 

06:45 - Finding used donut equipment on Craigslist 

08:15 - Decision-making process and overcoming hurdles 

10:00 - Official launch of Donut Envy in 2014 

11:20 - Balancing entrepreneurship with maintaining a job 

12:40 - Expansion into mobile trailer setup 

14:00 - Transitioning from job security to entrepreneurship 

15:30 - Learning experiences from early Subway employment 

17:00 - Considering franchise ownership at a young age 

18:20 - Participation in Subway's global student competition

LINKS:

WEBSITE: http://franchisehotseats.com/

LinkedIn: https://www.linkedin.com/in/drjohnhayes/

Twitter: https://twitter.com/drjohnhayes

YouTube: https://www.youtube.com/c/Howtobuyafranchise

Instagram: https://www.instagram.com/hayesjph/

TikTok: https://www.tiktok.com/@johnphayesfranchise

Pinterest: https://www.pinterest.com/DrJohnHayes/

Facebook: https://www.facebook.com/franchisehotseatpodcast