How Agiliti Wins Clients for Life with Business-Focused Tech

Start Grow Manage

Start Grow Manage
How Agiliti Wins Clients for Life with Business-Focused Tech
May 23, 2025 Season 3 Episode 4
Start Grow Manage

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In this episode of Start Grow Manage, Jeff Loehr sits down with Stuart Garzarelli and Michael Ratka of Agiliti—a powerhouse MSP with a surprising origin story. Discover how a life-changing injury sparked Stuart's journey into tech, how both founders weathered the 2008 economic storm, and why “curiosity” and “tenacity” are more than just buzzwords at Agiliti—they're the backbone of their success.

You’ll hear how they evolved from firefighting IT issues to solving high-impact business problems, turning their clients into raving fans. Learn how they transitioned from techs to trusted advisors, the critical mistakes they avoided, and how manufacturers benefit from their laser-focused strategic approach. If you're an MSP founder ready to shift from chaos to clarity, you won’t want to miss this one.

🎧 Tune in for real talk, actionable insights, and the business truths every MSP owner needs to hear.

👤 Jeff  
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Stewart Garzarelli https://www.linkedin.com/in/sgarzarelli/
Michael Ratka https://www.linkedin.com/in/michael-ratka-2bbb7464/

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Episode Artwork How Agiliti Wins Clients for Life with Business-Focused Tech 38:49 Episode Artwork AI + MSPs: What’s Coming Next for Telecom? 28:20 Episode Artwork Build a Rockstar MSP Team Fast 27:27 Episode Artwork Building a Smarter MSP with Key Strategies 35:21 Episode Artwork How MSPs Can Tackle AI Risks and Shadow IT 41:16 Episode Artwork The Secret to Stronger Teams 30:41 Episode Artwork Tech to CEO: The MSP Accelerator 25:08 Episode Artwork Solve More Problems, Make More Money 29:47 Episode Artwork Beyond IT: How MSPs Can Become Strategic Advisors 31:08 Episode Artwork The MSP Marketing Mindset for Success 37:59 Episode Artwork Disaster-Proof Your MSP: Lessons from Net3 Technology! 30:38 Episode Artwork The People-First Approach to Growth 41:52 Episode Artwork MSP Sales Mastery: The Secret to Getting More Clients and Closing More Deals 21:40 Episode Artwork How to Make Sales 86% More Effective: Prescriptive Sales 23:58 Episode Artwork The New Client Playbook for MSPs 26:00 Episode Artwork Secrets to Scaling Your MSP Through Ecosystems 39:47 Episode Artwork Cut Through the Noise: How to Stand Out in the MSP with Content Marketing 40:22 Episode Artwork Bridging the Gap: How to Enhance Growth and Profitability for MSPs 39:34 Episode Artwork End of an Era for MSPs? Rich Freeman Weighs In 36:43 Episode Artwork Making MSP Contract Management Simple and Effective 41:53 Episode Artwork From Tech Geek to Business Owner: The MSP Evolution 50:25 Episode Artwork Channeling Success: Strategies for Effective Channel Sales 37:33 Episode Artwork Mastering Sales: Building Trust and Navigating Objections 39:46 Episode Artwork Future-Proofing MSPs: Exploring Cloud Services and SaaS Auditing 40:34 Episode Artwork The Art of Letting Go Without Losing Control 36:52