{"version":"1.0.0","segments":[{"startTime":1.043,"endTime":3.139,"body":"Welcome back to the mindset cafe podcast."},{"startTime":3.139,"endTime":6.856,"body":"It's your boy Devin. And today, we are"},{"startTime":3.139,"endTime":6.856,"body":"connecting two patterns"},{"startTime":6.856,"endTime":10.283,"body":"that honestly, they may look a little bit"},{"startTime":6.856,"endTime":10.283,"body":"different on the"},{"startTime":10.283,"endTime":14.049,"body":"surface, but often they kind of come from"},{"startTime":10.283,"endTime":14.049,"body":"the same place,"},{"startTime":14.049,"endTime":16.287,"body":"right? The inability to receive"},{"startTime":14.049,"endTime":16.287,"body":"correction, right?"},{"startTime":16.287,"endTime":19.844,"body":"Or feedback, let's say, right? And the"},{"startTime":16.287,"endTime":19.844,"body":"tendency to try to"},{"startTime":19.844,"endTime":25.581,"body":"solve every problem by working harder."},{"startTime":19.844,"endTime":25.581,"body":"When somebody identifies a"},{"startTime":25.581,"endTime":28.866,"body":"weakness in maybe our approach, right? We"},{"startTime":25.581,"endTime":28.866,"body":"have normally two basic"},{"startTime":28.866,"endTime":31.593,"body":"options. We can examine the feedback and"},{"startTime":28.866,"endTime":31.593,"body":"adjust."},{"startTime":31.593,"endTime":34.696,"body":"Or we can defend the approach and work"},{"startTime":31.593,"endTime":34.696,"body":"harder to prove"},{"startTime":34.696,"endTime":38.885,"body":"that this should work, right? And I will"},{"startTime":34.696,"endTime":38.885,"body":"say I am"},{"startTime":38.885,"endTime":42.722,"body":"guilty of both, right? At the end of the"},{"startTime":38.885,"endTime":42.722,"body":"day,"},{"startTime":42.722,"endTime":46.088,"body":"one response protects the mission, right?"},{"startTime":42.722,"endTime":46.088,"body":"The other protects your ego."},{"startTime":46.088,"endTime":50.177,"body":"But sometimes we confuse the two. So in"},{"startTime":46.088,"endTime":50.177,"body":"this episode,"},{"startTime":50.177,"endTime":55.153,"body":"honestly, like this is, it kind of stems"},{"startTime":50.177,"endTime":55.153,"body":"from the 11"},{"startTime":55.153,"endTime":61.11,"body":"week challenge that we got going on here"},{"startTime":55.153,"endTime":61.11,"body":"at Shop 11"},{"startTime":61.11,"endTime":66.824,"body":"Fitness and some other things, you know,"},{"startTime":61.11,"endTime":66.824,"body":"that even myself,"},{"startTime":66.824,"endTime":70.948,"body":"I've dealt with over the years and fitness"},{"startTime":66.824,"endTime":70.948,"body":"in business and"},{"startTime":70.948,"endTime":75.391,"body":"so forth that I've seen it, I've received"},{"startTime":70.948,"endTime":75.391,"body":"it, you know,"},{"startTime":75.391,"endTime":77.528,"body":"from giving advice, getting advice, all"},{"startTime":75.391,"endTime":77.528,"body":"that."},{"startTime":77.528,"endTime":81.191,"body":"So this episode is not about accepting"},{"startTime":77.528,"endTime":81.191,"body":"everything anybody says about"},{"startTime":81.191,"endTime":83.893,"body":"you, right? Because that'd be fucking"},{"startTime":81.191,"endTime":83.893,"body":"crazy, right?"},{"startTime":83.893,"endTime":87.034,"body":"Some feedback is wrong, right? Some"},{"startTime":83.893,"endTime":87.034,"body":"feedback is incomplete."},{"startTime":87.034,"endTime":90.632,"body":"Some people deliver feedback poorly,"},{"startTime":87.034,"endTime":90.632,"body":"right? And some people are just"},{"startTime":90.632,"endTime":94.17,"body":"straight up disrespectful, right? Some"},{"startTime":90.632,"endTime":94.17,"body":"criticism is given, right?"},{"startTime":94.17,"endTime":97.687,"body":"Or feedback is given. And it's given as a"},{"startTime":94.17,"endTime":97.687,"body":"manipulation,"},{"startTime":97.687,"endTime":100.345,"body":"right? Wearing the clothes of honesty,"},{"startTime":97.687,"endTime":100.345,"body":"right?"},{"startTime":100.345,"endTime":102.802,"body":"Wearing this like this mask of honesty."},{"startTime":102.802,"endTime":105.906,"body":"But if your first response to every time"},{"startTime":102.802,"endTime":105.906,"body":"you receive a"},{"startTime":105.906,"endTime":109.647,"body":"correction or advice or feedback is to"},{"startTime":105.906,"endTime":109.647,"body":"defend yourself and attack"},{"startTime":109.647,"endTime":115.271,"body":"the messenger or explain the context of"},{"startTime":109.647,"endTime":115.271,"body":"why you're doing what"},{"startTime":115.271,"endTime":120.192,"body":"you're doing or work harder at the same"},{"startTime":115.271,"endTime":120.192,"body":"strategy, or even"},{"startTime":120.192,"endTime":123.457,"body":"maybe let's say rejecting the information"},{"startTime":120.192,"endTime":123.457,"body":"in, you know, as whole."},{"startTime":123.457,"endTime":126.318,"body":"And it's like some of that information you"},{"startTime":123.457,"endTime":126.318,"body":"may need,"},{"startTime":126.318,"endTime":130.593,"body":"right? The real question is not, did I"},{"startTime":126.318,"endTime":130.593,"body":"like how that"},{"startTime":130.593,"endTime":133.475,"body":"feedback felt? Because honestly, at the"},{"startTime":130.593,"endTime":133.475,"body":"end of the day,"},{"startTime":133.475,"endTime":137.857,"body":"success, growth, all that has nothing to"},{"startTime":133.475,"endTime":137.857,"body":"do with your feelings."},{"startTime":137.857,"endTime":139.832,"body":"It doesn't care how you feel, right?"},{"startTime":139.832,"endTime":143.378,"body":"The real question is, is there any truth"},{"startTime":139.832,"endTime":143.378,"body":"in this that"},{"startTime":143.378,"endTime":148.316,"body":"can help me improve? Is there anything"},{"startTime":143.378,"endTime":148.316,"body":"truthful here that can"},{"startTime":148.316,"endTime":151.646,"body":"help me improve, right? So I want to begin"},{"startTime":148.316,"endTime":151.646,"body":"with like"},{"startTime":151.646,"endTime":154.131,"body":"that distinction that people often blur,"},{"startTime":151.646,"endTime":154.131,"body":"right?"},{"startTime":154.131,"endTime":156.866,"body":"Because correction is not automatically"},{"startTime":154.131,"endTime":156.866,"body":"just disrespectful."},{"startTime":156.866,"endTime":159.639,"body":"Someone's not correcting you to be mean,"},{"startTime":156.866,"endTime":159.639,"body":"right?"},{"startTime":159.639,"endTime":163.469,"body":"Because most of the time, I mean, I will"},{"startTime":159.639,"endTime":163.469,"body":"say sometimes"},{"startTime":163.469,"endTime":166.177,"body":"I'm very blunt and I'm not sorry for it."},{"startTime":166.177,"endTime":169.2,"body":"That's just the way I am. I try to"},{"startTime":166.177,"endTime":169.2,"body":"sugarcoat things"},{"startTime":169.2,"endTime":174.329,"body":"sometimes, but sometimes it can come off"},{"startTime":169.2,"endTime":174.329,"body":"disrespectful, but it's not"},{"startTime":174.329,"endTime":178.901,"body":"like I only give feedback or advice"},{"startTime":174.329,"endTime":178.901,"body":"because I care,"},{"startTime":178.901,"endTime":182.178,"body":"right? Or because I truly want to see you"},{"startTime":178.901,"endTime":182.178,"body":"succeed."},{"startTime":182.178,"endTime":185.844,"body":"And if I see something from an outside"},{"startTime":182.178,"endTime":185.844,"body":"perspective, let's say,"},{"startTime":185.844,"endTime":189.063,"body":"I'm going to give you my opinion, don't"},{"startTime":185.844,"endTime":189.063,"body":"take it."},{"startTime":189.063,"endTime":193.403,"body":"It doesn't do anything to me whether you"},{"startTime":189.063,"endTime":193.403,"body":"use my information"},{"startTime":193.403,"endTime":196.184,"body":"or not, right? And a little story time"},{"startTime":193.403,"endTime":196.184,"body":"real quick,"},{"startTime":196.184,"endTime":199.227,"body":"a little side note, this is that kind of"},{"startTime":196.184,"endTime":199.227,"body":"that saying"},{"startTime":199.227,"endTime":201.122,"body":"of like it does nothing for me."},{"startTime":201.122,"endTime":206.612,"body":"Maybe think about when I joined RBO a"},{"startTime":201.122,"endTime":206.612,"body":"couple of years"},{"startTime":206.612,"endTime":209.795,"body":"ago, real business owners, and in the"},{"startTime":206.612,"endTime":209.795,"body":"lower level group,"},{"startTime":209.795,"endTime":212.977,"body":"right? You know, everyone is the same"},{"startTime":209.795,"endTime":212.977,"body":"level, right?"},{"startTime":212.977,"endTime":216.305,"body":"And same has the same amount of sway on"},{"startTime":212.977,"endTime":216.305,"body":"the platform,"},{"startTime":216.305,"endTime":221.29,"body":"you know, when you're speaking or giving"},{"startTime":216.305,"endTime":221.29,"body":"advice and so forth,"},{"startTime":221.29,"endTime":227.25,"body":"right? And then I ended up moving up to"},{"startTime":221.29,"endTime":227.25,"body":"the upper"},{"startTime":227.25,"endTime":229.507,"body":"level group, right? The big bombs, the"},{"startTime":227.25,"endTime":229.507,"body":"OGs."},{"startTime":229.507,"endTime":233.424,"body":"And now I'm sitting with real business"},{"startTime":229.507,"endTime":233.424,"body":"owners, right?"},{"startTime":233.424,"endTime":237.362,"body":"Not to say lower levels aren't real"},{"startTime":233.424,"endTime":237.362,"body":"business owners, but in"},{"startTime":237.362,"endTime":242.497,"body":"my mind, all of a sudden, now I'm sitting"},{"startTime":237.362,"endTime":242.497,"body":"around like"},{"startTime":242.497,"endTime":246.437,"body":"the big dogs. And at the time, we had just"},{"startTime":242.497,"endTime":246.437,"body":"opened"},{"startTime":246.437,"endTime":249.832,"body":"up strife. We had maybe been open for two"},{"startTime":246.437,"endTime":249.832,"body":"years,"},{"startTime":249.832,"endTime":252.815,"body":"right? Yeah, I had a personal training"},{"startTime":249.832,"endTime":252.815,"body":"business before that."},{"startTime":252.815,"endTime":255.314,"body":"It was six figures, you know, blah, blah,"},{"startTime":252.815,"endTime":255.314,"body":"blah."},{"startTime":255.314,"endTime":258.89,"body":"But it's like now that like, that was"},{"startTime":255.314,"endTime":258.89,"body":"being a solopreneur."},{"startTime":258.89,"endTime":264.277,"body":"This is like the first time I'm actually"},{"startTime":258.89,"endTime":264.277,"body":"an entrepreneur and"},{"startTime":264.277,"endTime":268.15,"body":"have employees and so forth. And I'm"},{"startTime":264.277,"endTime":268.15,"body":"sitting with people that"},{"startTime":268.15,"endTime":271.276,"body":"have been in business for, you know, 10"},{"startTime":268.15,"endTime":271.276,"body":"plus years."},{"startTime":271.276,"endTime":274.339,"body":"And I'm here brand new in business, you"},{"startTime":271.276,"endTime":274.339,"body":"know, not only"},{"startTime":274.339,"endTime":278.222,"body":"was my business the newest business in the"},{"startTime":274.339,"endTime":278.222,"body":"upper level group,"},{"startTime":278.222,"endTime":281.204,"body":"I was probably one of one of if not the"},{"startTime":278.222,"endTime":281.204,"body":"youngest"},{"startTime":281.204,"endTime":284.348,"body":"person in that group, right? And the"},{"startTime":281.204,"endTime":284.348,"body":"meetup, because we did"},{"startTime":284.348,"endTime":287.371,"body":"quarterly meetups. And so I had joined, we"},{"startTime":284.348,"endTime":287.371,"body":"had to do"},{"startTime":287.371,"endTime":290.596,"body":"an interview and everything like that. A"},{"startTime":287.371,"endTime":290.596,"body":"couple of people did"},{"startTime":290.596,"endTime":293.377,"body":"interviews and, you know, I not picked to"},{"startTime":290.596,"endTime":293.377,"body":"move up."},{"startTime":293.377,"endTime":297.885,"body":"And so it just so happened that there was"},{"startTime":293.377,"endTime":297.885,"body":"a quarterly"},{"startTime":297.885,"endTime":300.888,"body":"meetup like the next month. So I ended up"},{"startTime":297.885,"endTime":300.888,"body":"going to"},{"startTime":300.888,"endTime":305.784,"body":"Rosarito, Mexico. We helped build a little"},{"startTime":300.888,"endTime":305.784,"body":"playground and stuff for"},{"startTime":305.784,"endTime":310.902,"body":"this church or something. And on the"},{"startTime":305.784,"endTime":310.902,"body":"second day, we you"},{"startTime":310.902,"endTime":314.086,"body":"do what's around, you know, a round table"},{"startTime":310.902,"endTime":314.086,"body":"or breakout tables."},{"startTime":314.086,"endTime":318.051,"body":"So there is no escaping. There is no"},{"startTime":314.086,"endTime":318.051,"body":"hiding in the"},{"startTime":318.051,"endTime":322.554,"body":"back is not a seminar. Like everyone's in"},{"startTime":318.051,"endTime":322.554,"body":"a circle,"},{"startTime":322.554,"endTime":326.773,"body":"right? And tables. And then essentially"},{"startTime":322.554,"endTime":326.773,"body":"you say what's going well"},{"startTime":326.773,"endTime":330.239,"body":"in your business. And then you say what's"},{"startTime":326.773,"endTime":330.239,"body":"going wrong in"},{"startTime":330.239,"endTime":332.778,"body":"your business or what you need help on,"},{"startTime":330.239,"endTime":332.778,"body":"right?"},{"startTime":332.778,"endTime":338.225,"body":"Now mind you, it just so happened that"},{"startTime":332.778,"endTime":338.225,"body":"where I was"},{"startTime":338.225,"endTime":340.784,"body":"sitting, like I ended up being the last"},{"startTime":338.225,"endTime":340.784,"body":"person."},{"startTime":340.784,"endTime":343.716,"body":"And so to talk about my business, right?"},{"startTime":343.716,"endTime":346.84,"body":"And my thought process going into that I"},{"startTime":343.716,"endTime":346.84,"body":"was, believe me,"},{"startTime":346.84,"endTime":350.556,"body":"I had a fat sense of imposter syndrome,"},{"startTime":346.84,"endTime":350.556,"body":"you know,"},{"startTime":350.556,"endTime":353.611,"body":"going into it. And I told myself ahead of"},{"startTime":350.556,"endTime":353.611,"body":"time,"},{"startTime":353.611,"endTime":359.421,"body":"like I'm going to give the advice that I"},{"startTime":353.611,"endTime":359.421,"body":"think is"},{"startTime":359.421,"endTime":362.444,"body":"good, like to to these people that are"},{"startTime":359.421,"endTime":362.444,"body":"above me and"},{"startTime":362.444,"endTime":368.561,"body":"I had a higher level. Because in my head,"},{"startTime":362.444,"endTime":368.561,"body":"I was"},{"startTime":371.208,"endTime":374.663,"body":"like, you know what, like we're all here"},{"startTime":371.208,"endTime":374.663,"body":"together, we're all"},{"startTime":374.663,"endTime":378.067,"body":"trying to get better. But at the same"},{"startTime":374.663,"endTime":378.067,"body":"time, like what"},{"startTime":378.067,"endTime":382.924,"body":"if I have something that I've experienced"},{"startTime":378.067,"endTime":382.924,"body":"that maybe they haven't"},{"startTime":382.924,"endTime":386.8,"body":"experienced in their, you know, 10 years"},{"startTime":382.924,"endTime":386.8,"body":"yet, right?"},{"startTime":386.8,"endTime":391.949,"body":"Something along my life's journey that"},{"startTime":386.8,"endTime":391.949,"body":"I've experienced or seen someone"},{"startTime":391.949,"endTime":396.023,"body":"else experience and can give that valuable"},{"startTime":391.949,"endTime":396.023,"body":"piece of information that"},{"startTime":396.023,"endTime":399.763,"body":"could help them overcome their problem,"},{"startTime":396.023,"endTime":399.763,"body":"right?"},{"startTime":399.763,"endTime":403.255,"body":"That would be doing them a disservice by"},{"startTime":399.763,"endTime":403.255,"body":"holding that back"},{"startTime":403.255,"endTime":407.462,"body":"because I'm scared that they're going to"},{"startTime":403.255,"endTime":407.462,"body":"think I'm, you know,"},{"startTime":407.462,"endTime":410.514,"body":"a little rookie in business or it's give"},{"startTime":407.462,"endTime":410.514,"body":"me like a"},{"startTime":410.514,"endTime":413.876,"body":"pat on the head. I had to think about it"},{"startTime":410.514,"endTime":413.876,"body":"and"},{"startTime":413.876,"endTime":417.616,"body":"was like, what's the worst thing that's"},{"startTime":413.876,"endTime":417.616,"body":"going to happen?"},{"startTime":417.616,"endTime":420.674,"body":"You can give me a pat on the head, right?"},{"startTime":420.674,"endTime":424.03,"body":"I told them at the end, I was like, my"},{"startTime":420.674,"endTime":424.03,"body":"goal,"},{"startTime":424.03,"endTime":427.438,"body":"I was like, I was like, I hope you guys,"},{"startTime":427.438,"endTime":430.165,"body":"you know, at least appreciate some of the"},{"startTime":427.438,"endTime":430.165,"body":"information."},{"startTime":430.165,"endTime":434.307,"body":"I hope you guys can use some of the"},{"startTime":430.165,"endTime":434.307,"body":"information."},{"startTime":434.307,"endTime":436.911,"body":"I was like, at the end of the day, like,"},{"startTime":436.911,"endTime":439.984,"body":"you know, use it, don't use it, like does"},{"startTime":436.911,"endTime":439.984,"body":"does nothing"},{"startTime":439.984,"endTime":442.12,"body":"for me, whether you use it or not."},{"startTime":442.12,"endTime":445.451,"body":"My whole goal was just to give you some"},{"startTime":442.12,"endTime":445.451,"body":"value or"},{"startTime":445.451,"endTime":448.869,"body":"give you some outside perspective. And"},{"startTime":445.451,"endTime":448.869,"body":"honestly, like that, like saying"},{"startTime":448.869,"endTime":453.332,"body":"that and stepping outside my comfort zone,"},{"startTime":448.869,"endTime":453.332,"body":"like, a couple of"},{"startTime":453.332,"endTime":456.688,"body":"people did come up to me afterwards and"},{"startTime":453.332,"endTime":456.688,"body":"was gave me"},{"startTime":456.688,"endTime":460.15,"body":"like my props, like, dude, like, you're"},{"startTime":456.688,"endTime":460.15,"body":"really smart, blah,"},{"startTime":460.15,"endTime":463.8,"body":"blah, blah, you're like, you're levels"},{"startTime":460.15,"endTime":463.8,"body":"above what you think you"},{"startTime":463.8,"endTime":466.935,"body":"are, whatever, right? But it's the whole"},{"startTime":463.8,"endTime":466.935,"body":"fact of like,"},{"startTime":466.935,"endTime":470.068,"body":"I could have not gave feedback because I"},{"startTime":466.935,"endTime":470.068,"body":"was scared of"},{"startTime":470.068,"endTime":474.693,"body":"giving feedback. But genuinely, whether"},{"startTime":470.068,"endTime":474.693,"body":"someone took it in the wrong"},{"startTime":474.693,"endTime":477.995,"body":"way or not, or like, you're just, you"},{"startTime":474.693,"endTime":477.995,"body":"know, new in"},{"startTime":477.995,"endTime":480.763,"body":"business, like, you don't know what you're"},{"startTime":477.995,"endTime":480.763,"body":"talking about."},{"startTime":480.763,"endTime":483.673,"body":"It's like, my whole thing is giving"},{"startTime":480.763,"endTime":483.673,"body":"feedback was like,"},{"startTime":483.673,"endTime":487.718,"body":"your, maybe I have a piece of knowledge"},{"startTime":483.673,"endTime":487.718,"body":"that could solve"},{"startTime":487.718,"endTime":490.729,"body":"your problem or give you a flicker of"},{"startTime":487.718,"endTime":490.729,"body":"light in a"},{"startTime":490.729,"endTime":493.476,"body":"direction that you know that could solve"},{"startTime":490.729,"endTime":493.476,"body":"your problem."},{"startTime":493.476,"endTime":499.826,"body":"Now, everyone there, from least my, my"},{"startTime":493.476,"endTime":499.826,"body":"side seemed receptive of"},{"startTime":499.826,"endTime":504.261,"body":"it, right? But they could have not have"},{"startTime":499.826,"endTime":504.261,"body":"been, it could"},{"startTime":504.261,"endTime":507.374,"body":"have felt disrespectful to them. But at"},{"startTime":504.261,"endTime":507.374,"body":"the end of the"},{"startTime":507.374,"endTime":512.805,"body":"day, they had to ask themselves, is there"},{"startTime":507.374,"endTime":512.805,"body":"any truth in"},{"startTime":512.805,"endTime":517.279,"body":"what he is saying that can help me improve"},{"startTime":512.805,"endTime":517.279,"body":"with this,"},{"startTime":519.694,"endTime":525.335,"body":"right? And realize that advice, sometimes"},{"startTime":519.694,"endTime":525.335,"body":"the advice comes from someone"},{"startTime":525.335,"endTime":528.956,"body":"outside your, your zone or your, you know,"},{"startTime":525.335,"endTime":528.956,"body":"your industry or"},{"startTime":528.956,"endTime":532.297,"body":"outside of what you're currently doing"},{"startTime":528.956,"endTime":532.297,"body":"just because they can see"},{"startTime":532.297,"endTime":535.927,"body":"it from a different lens, right? But"},{"startTime":532.297,"endTime":535.927,"body":"sorry, that went off"},{"startTime":535.927,"endTime":540.775,"body":"in a tangent, want to circle back to what"},{"startTime":535.927,"endTime":540.775,"body":"we're talking"},{"startTime":540.775,"endTime":545.098,"body":"about. Right, so corrections not"},{"startTime":540.775,"endTime":545.098,"body":"automatically disrespectful, I think is"},{"startTime":545.098,"endTime":553.329,"body":"what we were talking about. And so,"},{"startTime":545.098,"endTime":553.329,"body":"correction challenges of behavior,"},{"startTime":553.329,"endTime":556.947,"body":"right? It challenges a decision or a"},{"startTime":553.329,"endTime":556.947,"body":"result or a approach"},{"startTime":556.947,"endTime":560.536,"body":"and disrespect attacks your dignity,"},{"startTime":556.947,"endTime":560.536,"body":"right? Your character, your basic,"},{"startTime":560.536,"endTime":563.939,"body":"essentially self-worth or worth, right?"},{"startTime":560.536,"endTime":563.939,"body":"And so, a person can challenge"},{"startTime":563.939,"endTime":566.873,"body":"your decision without challenging you,"},{"startTime":563.939,"endTime":566.873,"body":"like your authority, your"},{"startTime":566.873,"endTime":571.028,"body":"character or anything like that. A person"},{"startTime":566.873,"endTime":571.028,"body":"can disagree with you"},{"startTime":571.028,"endTime":574.763,"body":"without disrespecting you is what I'm"},{"startTime":571.028,"endTime":574.763,"body":"trying to get at,"},{"startTime":574.763,"endTime":578.201,"body":"right? And somebody can deliver a"},{"startTime":574.763,"endTime":578.201,"body":"correction poorly without being"},{"startTime":578.201,"endTime":583.143,"body":"completely wrong. Sometimes my bluntness"},{"startTime":578.201,"endTime":583.143,"body":"is delivered poorly and I"},{"startTime":583.143,"endTime":588.462,"body":"probably could have delivered it better."},{"startTime":583.143,"endTime":588.462,"body":"And so, it doesn't mean"},{"startTime":588.462,"endTime":592.416,"body":"that what I'm saying is wrong, it's just,"},{"startTime":588.462,"endTime":592.416,"body":"I could have"},{"startTime":592.416,"endTime":596.079,"body":"probably handled it better or delivered it"},{"startTime":592.416,"endTime":596.079,"body":"better."},{"startTime":596.079,"endTime":600.119,"body":"So, one thing I've learned is if I see"},{"startTime":596.079,"endTime":600.119,"body":"someone and"},{"startTime":600.119,"endTime":604.491,"body":"I give them advice or whatever it is"},{"startTime":600.119,"endTime":604.491,"body":"feedback and I"},{"startTime":604.491,"endTime":609.072,"body":"notice their facial expression doesn't"},{"startTime":604.491,"endTime":609.072,"body":"resemble what I was trying to"},{"startTime":609.072,"endTime":613.641,"body":"convey, I'll ask them, like, does that"},{"startTime":609.072,"endTime":613.641,"body":"make sense or like"},{"startTime":613.641,"endTime":616.636,"body":"do you get what I'm saying or why I'm"},{"startTime":613.641,"endTime":616.636,"body":"saying it?"},{"startTime":616.636,"endTime":620.67,"body":"And kind of like ask, like, you know, are"},{"startTime":616.636,"endTime":620.67,"body":"you good?"},{"startTime":620.67,"endTime":623.196,"body":"So, like, I didn't mean any disrespect by"},{"startTime":620.67,"endTime":623.196,"body":"it."},{"startTime":623.196,"endTime":626.477,"body":"This is why I was saying it, blah, blah,"},{"startTime":623.196,"endTime":626.477,"body":"blah."},{"startTime":626.477,"endTime":629.825,"body":"Because like, imagine, let's say an"},{"startTime":626.477,"endTime":629.825,"body":"employee, right?"},{"startTime":629.825,"endTime":633.399,"body":"It says, I don't think this system is"},{"startTime":629.825,"endTime":633.399,"body":"working, right?"},{"startTime":633.399,"endTime":636.665,"body":"People are confused and we keep making the"},{"startTime":633.399,"endTime":636.665,"body":"same mistakes."},{"startTime":636.665,"endTime":640.606,"body":"And then all of a sudden you have a"},{"startTime":636.665,"endTime":640.606,"body":"manager that"},{"startTime":640.606,"endTime":643.336,"body":"hears it and it's like, you're just"},{"startTime":640.606,"endTime":643.336,"body":"incompetent, right?"},{"startTime":643.336,"endTime":646.29,"body":"You don't respect, you know, the"},{"startTime":643.336,"endTime":646.29,"body":"leadership above you or,"},{"startTime":646.29,"endTime":649.76,"body":"you know, the company that's been built on"},{"startTime":646.29,"endTime":649.76,"body":"this system."},{"startTime":649.76,"endTime":652.551,"body":"But that's not what the employees I try to"},{"startTime":649.76,"endTime":652.551,"body":"say,"},{"startTime":652.551,"endTime":656.213,"body":"right? The employees has challenged the"},{"startTime":652.551,"endTime":656.213,"body":"current system."},{"startTime":656.213,"endTime":660.506,"body":"The leaders ego converted that criticism"},{"startTime":656.213,"endTime":660.506,"body":"of the system into essentially"},{"startTime":660.506,"endTime":662.768,"body":"criticism of self, of him, right, or them."},{"startTime":662.768,"endTime":667.366,"body":"Now, the leader is no longer evaluating"},{"startTime":662.768,"endTime":667.366,"body":"whether the system actually"},{"startTime":667.366,"endTime":670.999,"body":"works or not, right? The leader is"},{"startTime":667.366,"endTime":670.999,"body":"protecting an identity."},{"startTime":670.999,"endTime":676.486,"body":"And when your identity becomes attached to"},{"startTime":670.999,"endTime":676.486,"body":"decisions, questioning the"},{"startTime":676.486,"endTime":679.853,"body":"decisions begins to feel almost like"},{"startTime":676.486,"endTime":679.853,"body":"questioning you, right?"},{"startTime":679.853,"endTime":684.098,"body":"And I've been guilty of this, especially"},{"startTime":679.853,"endTime":684.098,"body":"in the beginning years"},{"startTime":684.098,"endTime":686.991,"body":"of business, right? And you have to"},{"startTime":684.098,"endTime":686.991,"body":"realize that, like,"},{"startTime":686.991,"endTime":692.357,"body":"sometimes someone, let's say the employee"},{"startTime":686.991,"endTime":692.357,"body":"example, if sometimes someone"},{"startTime":692.357,"endTime":695.21,"body":"on the ground floor sees the things you"},{"startTime":692.357,"endTime":695.21,"body":"don't see,"},{"startTime":695.21,"endTime":699.223,"body":"because they got to do it all the time,"},{"startTime":695.21,"endTime":699.223,"body":"right?"},{"startTime":699.223,"endTime":702.43,"body":"If I created the system and the system is"},{"startTime":699.223,"endTime":702.43,"body":"flawed,"},{"startTime":702.43,"endTime":706.5,"body":"I may hear that, I may receive that or"},{"startTime":702.43,"endTime":706.5,"body":"hear that"},{"startTime":706.5,"endTime":708.841,"body":"as an evidence that I'm flawed, right?"},{"startTime":708.841,"endTime":712.109,"body":"Or that my entrepreneurial skills are"},{"startTime":708.841,"endTime":712.109,"body":"flawed, right, per se."},{"startTime":712.109,"endTime":716.902,"body":"And if I choose the strategy, and the"},{"startTime":712.109,"endTime":716.902,"body":"strategy is failing,"},{"startTime":716.902,"endTime":722.997,"body":"let's say, in the scenario, I could feel a"},{"startTime":716.902,"endTime":722.997,"body":"type of"},{"startTime":722.997,"endTime":727.19,"body":"way about it, right? Because changing the"},{"startTime":722.997,"endTime":727.19,"body":"strategy means that I'm"},{"startTime":727.19,"endTime":731.818,"body":"admitting that I was wrong. And if I'm"},{"startTime":727.19,"endTime":731.818,"body":"supposed to be"},{"startTime":731.818,"endTime":736.638,"body":"the leader, I may believe that admitting a"},{"startTime":731.818,"endTime":736.638,"body":"mistake will make"},{"startTime":736.638,"endTime":741.959,"body":"people lose confidence in me. So instead"},{"startTime":736.638,"endTime":741.959,"body":"of like investigating the"},{"startTime":741.959,"endTime":745.785,"body":"feedback, I start to defend the decision."},{"startTime":745.785,"endTime":749.481,"body":"And more closely, my identity is tied to"},{"startTime":745.785,"endTime":749.481,"body":"being right."},{"startTime":751.979,"endTime":756.637,"body":"Then the more closely, essentially, my"},{"startTime":751.979,"endTime":756.637,"body":"identity is tied to being"},{"startTime":756.637,"endTime":761.848,"body":"right, the more personal correction feels."},{"startTime":756.637,"endTime":761.848,"body":"So why does correction feel"},{"startTime":761.848,"endTime":768.401,"body":"so personal? In my opinion, it's because"},{"startTime":761.848,"endTime":768.401,"body":"correction threatens an image"},{"startTime":768.401,"endTime":771.276,"body":"that we've built ourselves in our own"},{"startTime":768.401,"endTime":771.276,"body":"mind."},{"startTime":771.276,"endTime":775.034,"body":"And if you're accomplished, people may"},{"startTime":771.276,"endTime":775.034,"body":"expect you to have the"},{"startTime":775.034,"endTime":779.611,"body":"answers. You are the leader, you may feel"},{"startTime":775.034,"endTime":779.611,"body":"the pressure to"},{"startTime":779.611,"endTime":784.632,"body":"the pressure to feel certain about a"},{"startTime":779.611,"endTime":784.632,"body":"decision or have the"},{"startTime":787.215,"endTime":791.164,"body":"answer, right? If you're the provider,"},{"startTime":787.215,"endTime":791.164,"body":"feedback from your spouse may"},{"startTime":791.164,"endTime":793.752,"body":"feel like a lack of appreciation for"},{"startTime":791.164,"endTime":793.752,"body":"everything."},{"startTime":793.752,"endTime":799.492,"body":"You've already like done or carried or"},{"startTime":793.752,"endTime":799.492,"body":"whatever the case may"},{"startTime":799.492,"endTime":802.597,"body":"be, the pressure, the stresses, whatever"},{"startTime":799.492,"endTime":802.597,"body":"you want to say,"},{"startTime":802.597,"endTime":806.026,"body":"right? If an employee corrects you, you"},{"startTime":802.597,"endTime":806.026,"body":"may feel like they're"},{"startTime":806.026,"endTime":809.434,"body":"challenging essentially the hierarchy of"},{"startTime":806.026,"endTime":809.434,"body":"like, you know, the business,"},{"startTime":811.658,"endTime":815.501,"body":"right? The managers and assistant"},{"startTime":811.658,"endTime":815.501,"body":"managers, whatever the case may be,"},{"startTime":815.501,"endTime":820.178,"body":"right? But if a child, let's say, says"},{"startTime":815.501,"endTime":820.178,"body":"something is uncomfortable,"},{"startTime":820.178,"endTime":824.145,"body":"it may be easy to just dismiss it and be"},{"startTime":820.178,"endTime":824.145,"body":"like,"},{"startTime":824.145,"endTime":827.766,"body":"they are comfortable. You're fine. You"},{"startTime":824.145,"endTime":827.766,"body":"know, tough it out."},{"startTime":827.766,"endTime":832.958,"body":"If a coach corrects you, right, it can"},{"startTime":827.766,"endTime":832.958,"body":"expose the distance"},{"startTime":832.958,"endTime":837.941,"body":"between your potential and your execution."},{"startTime":832.958,"endTime":837.941,"body":"And I will say,"},{"startTime":837.941,"endTime":842.226,"body":"this is probably one of the ones that I"},{"startTime":837.941,"endTime":842.226,"body":"was kind"},{"startTime":842.226,"endTime":845.471,"body":"of mentioning with our 11-week challenge."},{"startTime":842.226,"endTime":845.471,"body":"It's like, if I call"},{"startTime":845.471,"endTime":851.706,"body":"you out, it's because there is a gap"},{"startTime":845.471,"endTime":851.706,"body":"that's starting to"},{"startTime":851.706,"endTime":854.748,"body":"be created of where you could be and where"},{"startTime":851.706,"endTime":854.748,"body":"you are."},{"startTime":854.748,"endTime":858.153,"body":"And you're the one that is affecting it,"},{"startTime":854.748,"endTime":858.153,"body":"right?"},{"startTime":858.153,"endTime":862.946,"body":"But you're also the one that could pull"},{"startTime":858.153,"endTime":862.946,"body":"yourself out of"},{"startTime":862.946,"endTime":866.17,"body":"it, right? And that immediate reaction is"},{"startTime":862.946,"endTime":866.17,"body":"often not about the"},{"startTime":866.17,"endTime":869.551,"body":"information so much. It's about protecting"},{"startTime":866.17,"endTime":869.551,"body":"your identity, right?"},{"startTime":869.551,"endTime":876.25,"body":"And that is when essentially, that is"},{"startTime":869.551,"endTime":876.25,"body":"when, essentially, defensive"},{"startTime":881.181,"endTime":884.537,"body":"thoughts start to begin, right? And those"},{"startTime":881.181,"endTime":884.537,"body":"could be, you know,"},{"startTime":884.537,"endTime":888.791,"body":"they don't understand everything I'm"},{"startTime":884.537,"endTime":888.791,"body":"caring right now."},{"startTime":888.791,"endTime":890.585,"body":"They could not do what I do."},{"startTime":890.585,"endTime":894.233,"body":"They should appreciate everything I've"},{"startTime":890.585,"endTime":894.233,"body":"already done and provided."},{"startTime":894.233,"endTime":896.085,"body":"That is not what I meant, right?"},{"startTime":896.085,"endTime":900.637,"body":"They're just being too sensitive. Who are"},{"startTime":896.085,"endTime":900.637,"body":"they to correct me,"},{"startTime":900.637,"endTime":903.121,"body":"right? I've been doing this for x about"},{"startTime":900.637,"endTime":903.121,"body":"years."},{"startTime":903.121,"endTime":907.906,"body":"You know, I've been doing this longer than"},{"startTime":903.121,"endTime":907.906,"body":"they have,"},{"startTime":907.906,"endTime":911.249,"body":"whatever. Some of those like thoughts may"},{"startTime":907.906,"endTime":911.249,"body":"contain valid context,"},{"startTime":911.249,"endTime":914.806,"body":"but at the same time, they don't"},{"startTime":911.249,"endTime":914.806,"body":"understand everything that you're"},{"startTime":914.806,"endTime":918.185,"body":"caring, or maybe they don't understand"},{"startTime":914.806,"endTime":918.185,"body":"everything that you're caring,"},{"startTime":918.185,"endTime":923.444,"body":"but like, maybe your intent was different"},{"startTime":918.185,"endTime":923.444,"body":"from the way your"},{"startTime":923.444,"endTime":928.068,"body":"behavior was interpreted also. Maybe the"},{"startTime":923.444,"endTime":928.068,"body":"person was delivering feedback,"},{"startTime":928.068,"endTime":932.447,"body":"lacks the experience of delivering"},{"startTime":928.068,"endTime":932.447,"body":"feedback. But context should help you"},{"startTime":932.447,"endTime":937.029,"body":"understand the situation. It should not"},{"startTime":932.447,"endTime":937.029,"body":"become a weapon you use"},{"startTime":937.029,"endTime":940.284,"body":"to avoid examining yourself or a system or"},{"startTime":937.029,"endTime":940.284,"body":"whatever."},{"startTime":940.284,"endTime":943.359,"body":"An explanation can essentially give, given"},{"startTime":940.284,"endTime":943.359,"body":"provide context, like an"},{"startTime":943.359,"endTime":948.469,"body":"explanation can provide context. It"},{"startTime":943.359,"endTime":948.469,"body":"doesn't necessarily or automatically"},{"startTime":948.469,"endTime":954.333,"body":"erase the impact. You can have a valid"},{"startTime":948.469,"endTime":954.333,"body":"reason for feeling"},{"startTime":954.333,"endTime":960.81,"body":"stressed and still have spoken"},{"startTime":954.333,"endTime":960.81,"body":"disrespectfully. You can have good"},{"startTime":960.81,"endTime":966.213,"body":"intentions and still have created"},{"startTime":960.81,"endTime":966.213,"body":"confusion. You can carry more than"},{"startTime":1007.11,"endTime":1010.175,"body":"anybody realizes and still need to change"},{"startTime":1007.11,"endTime":1010.175,"body":"how you communicate,"},{"startTime":1010.175,"endTime":1013.517,"body":"right? Two things can be true at the same"},{"startTime":1010.175,"endTime":1013.517,"body":"time."},{"startTime":1013.517,"endTime":1016.864,"body":"And honestly, this is something that like"},{"startTime":1013.517,"endTime":1016.864,"body":"I've learned recently too."},{"startTime":1016.864,"endTime":1020.238,"body":"And that's why I wanted to kind of go into"},{"startTime":1016.864,"endTime":1020.238,"body":"it."},{"startTime":1020.238,"endTime":1024.455,"body":"So your reasons may be understandable. And"},{"startTime":1020.238,"endTime":1024.455,"body":"the feedback may still"},{"startTime":1024.455,"endTime":1028.082,"body":"contain something you need to address or"},{"startTime":1024.455,"endTime":1028.082,"body":"that haven't you haven't"},{"startTime":1028.082,"endTime":1032.159,"body":"addressed well enough. This is where we"},{"startTime":1028.082,"endTime":1032.159,"body":"need to separate confidence"},{"startTime":1032.159,"endTime":1035.912,"body":"from defensiveness, right? Because"},{"startTime":1032.159,"endTime":1035.912,"body":"confidence listens before responding,"},{"startTime":1035.912,"endTime":1040.297,"body":"right? You hear it out before you just try"},{"startTime":1035.912,"endTime":1040.297,"body":"to respond."},{"startTime":1040.297,"endTime":1047.064,"body":"But defensiveness interrupts to explain,"},{"startTime":1040.297,"endTime":1047.064,"body":"right? You're just waiting for"},{"startTime":1047.064,"endTime":1050.887,"body":"them to finish their sentence so you can"},{"startTime":1047.064,"endTime":1050.887,"body":"start talking."},{"startTime":1050.887,"endTime":1056.175,"body":"Like you're not listening at all."},{"startTime":1050.887,"endTime":1056.175,"body":"Confidence can separate an identity"},{"startTime":1056.175,"endTime":1060.162,"body":"from a behavior while defensiveness on the"},{"startTime":1056.175,"endTime":1060.162,"body":"other side treats your"},{"startTime":1060.162,"endTime":1063.267,"body":"criticism as a behavior of personal or the"},{"startTime":1060.162,"endTime":1063.267,"body":"defensiveness treats"},{"startTime":1063.267,"endTime":1066.667,"body":"criticism of behavior as a personal"},{"startTime":1063.267,"endTime":1066.667,"body":"attack, right?"},{"startTime":1066.667,"endTime":1070.062,"body":"And confidence on the other hand is coming"},{"startTime":1066.667,"endTime":1070.062,"body":"back and it's"},{"startTime":1070.062,"endTime":1073.369,"body":"like it's asking for specific examples."},{"startTime":1070.062,"endTime":1073.369,"body":"Like can you explain what"},{"startTime":1073.369,"endTime":1076.495,"body":"you mean or just so I understand more"},{"startTime":1073.369,"endTime":1076.495,"body":"clearly, like what"},{"startTime":1076.495,"endTime":1079.89,"body":"do you mean by that, right? But if you're"},{"startTime":1076.495,"endTime":1079.89,"body":"being defensive,"},{"startTime":1079.89,"endTime":1083.807,"body":"right, you just start trying to attack the"},{"startTime":1079.89,"endTime":1083.807,"body":"other person's credibility"},{"startTime":1083.807,"endTime":1088.822,"body":"and like you just started here. You know,"},{"startTime":1083.807,"endTime":1088.822,"body":"you don't know"},{"startTime":1088.822,"endTime":1092.456,"body":"what you're talking about. Like you're not"},{"startTime":1088.822,"endTime":1092.456,"body":"even, you know,"},{"startTime":1092.456,"endTime":1096.101,"body":"at my level, whatever the case may be"},{"startTime":1092.456,"endTime":1096.101,"body":"instead of like"},{"startTime":1096.101,"endTime":1100.217,"body":"asking for explanations, right? If you're"},{"startTime":1096.101,"endTime":1100.217,"body":"confident or have confidence,"},{"startTime":1100.217,"endTime":1103.439,"body":"like you can admit that you can make a"},{"startTime":1100.217,"endTime":1103.439,"body":"mistake,"},{"startTime":1103.439,"endTime":1106.802,"body":"right? People make mistakes. Mistakes is"},{"startTime":1103.439,"endTime":1106.802,"body":"where you grow."},{"startTime":1106.802,"endTime":1109.927,"body":"And just kids, you make it a mistake"},{"startTime":1106.802,"endTime":1109.927,"body":"doesn't mean you're"},{"startTime":1109.927,"endTime":1112.931,"body":"going to collapse or the business, the"},{"startTime":1109.927,"endTime":1112.931,"body":"collapse or whatever,"},{"startTime":1112.931,"endTime":1116.016,"body":"right? But if you're being defensive about"},{"startTime":1112.931,"endTime":1116.016,"body":"the situation, you're,"},{"startTime":1116.016,"endTime":1119.763,"body":"you believe that admitting a mistake is"},{"startTime":1116.016,"endTime":1119.763,"body":"going to create weakness."},{"startTime":1119.763,"endTime":1123.956,"body":"And I will tell you nine times out of the"},{"startTime":1119.763,"endTime":1123.956,"body":"10"},{"startTime":1123.956,"endTime":1127.742,"body":"when you are more transparent and you show"},{"startTime":1123.956,"endTime":1127.742,"body":"that you two"},{"startTime":1127.742,"endTime":1131.478,"body":"make mistakes, it allows other people to"},{"startTime":1127.742,"endTime":1131.478,"body":"realize it's okay to"},{"startTime":1131.478,"endTime":1134.244,"body":"make mistakes and grow as well, right?"},{"startTime":1134.244,"endTime":1137.608,"body":"They see you more as a person, but also"},{"startTime":1134.244,"endTime":1137.608,"body":"too as"},{"startTime":1137.608,"endTime":1140.027,"body":"like vulnerability also can be a strength,"},{"startTime":1137.608,"endTime":1140.027,"body":"right?"},{"startTime":1140.027,"endTime":1143.354,"body":"Confidence can confidence can look it or"},{"startTime":1140.027,"endTime":1143.354,"body":"it looks for essentially"},{"startTime":1143.354,"endTime":1147.22,"body":"useful information, right? But if you're"},{"startTime":1143.354,"endTime":1147.22,"body":"just defense defensive about"},{"startTime":1147.22,"endTime":1151.427,"body":"any situation, right, you're just looking"},{"startTime":1147.22,"endTime":1151.427,"body":"for reasons to reject the"},{"startTime":1151.427,"endTime":1156.244,"body":"information, right? It's like, can you"},{"startTime":1151.427,"endTime":1156.244,"body":"disagree calmly or do you"},{"startTime":1156.244,"endTime":1160.699,"body":"need to win the conversation? Do you look"},{"startTime":1156.244,"endTime":1160.699,"body":"for evidence that"},{"startTime":1160.699,"endTime":1166.835,"body":"supports the change needed or do you"},{"startTime":1160.699,"endTime":1166.835,"body":"double down on trying"},{"startTime":1166.835,"endTime":1170.671,"body":"to protect their original decision, right?"},{"startTime":1166.835,"endTime":1170.671,"body":"Because if you're confident,"},{"startTime":1170.671,"endTime":1173.756,"body":"then you would say, look, I trust myself"},{"startTime":1170.671,"endTime":1173.756,"body":"enough to look"},{"startTime":1173.756,"endTime":1178.965,"body":"at the possibility that I was wrong,"},{"startTime":1173.756,"endTime":1178.965,"body":"right?"},{"startTime":1178.965,"endTime":1183.89,"body":"I've had to do this multiple times and"},{"startTime":1178.965,"endTime":1183.89,"body":"I've been wrong"},{"startTime":1186.33,"endTime":1190.505,"body":"multiple times, right? But if not, then"},{"startTime":1186.33,"endTime":1190.505,"body":"you're saying a different"},{"startTime":1190.505,"endTime":1195.188,"body":"line and that's, if I admit this, I was"},{"startTime":1190.505,"endTime":1195.188,"body":"wrong."},{"startTime":1195.188,"endTime":1198.869,"body":"And if I'm, if I'm being truthful, I'm"},{"startTime":1195.188,"endTime":1198.869,"body":"afraid that that"},{"startTime":1198.869,"endTime":1201.349,"body":"will change how people see me, right?"},{"startTime":1201.349,"endTime":1205.533,"body":"They will see that, you know, and that's"},{"startTime":1201.349,"endTime":1205.533,"body":"where imposter syndrome"},{"startTime":1205.533,"endTime":1210.639,"body":"kind of comes in. The real confidence can"},{"startTime":1205.533,"endTime":1210.639,"body":"survive that correction,"},{"startTime":1210.639,"endTime":1214.623,"body":"right? Because that's where that"},{"startTime":1210.639,"endTime":1214.623,"body":"vulnerability, that humility of being"},{"startTime":1214.623,"endTime":1218.395,"body":"wrong essentially also levels you up. If"},{"startTime":1214.623,"endTime":1218.395,"body":"your confidence requires"},{"startTime":1218.395,"endTime":1222.02,"body":"everybody to agree with you, never"},{"startTime":1218.395,"endTime":1222.02,"body":"question you and never point"},{"startTime":1222.02,"endTime":1225.398,"body":"out a weakness, that's not stable"},{"startTime":1222.02,"endTime":1225.398,"body":"confidence, right?"},{"startTime":1225.398,"endTime":1228.983,"body":"That is an identity being protected from"},{"startTime":1225.398,"endTime":1228.983,"body":"evidence, right?"},{"startTime":1228.983,"endTime":1233.752,"body":"Being wrong about a decision does not make"},{"startTime":1228.983,"endTime":1233.752,"body":"you worthless."},{"startTime":1233.752,"endTime":1237.28,"body":"Receiving correction does not raise what"},{"startTime":1233.752,"endTime":1237.28,"body":"you have accomplished."},{"startTime":1237.28,"endTime":1240.665,"body":"Changing your mind does not automatically"},{"startTime":1237.28,"endTime":1240.665,"body":"make you weak."},{"startTime":1240.665,"endTime":1244.74,"body":"Sometimes that is the evidence that you"},{"startTime":1240.665,"endTime":1244.74,"body":"care more about getting"},{"startTime":1244.74,"endTime":1250.064,"body":"the right result than protecting an image"},{"startTime":1244.74,"endTime":1250.064,"body":"that you were right"},{"startTime":1250.064,"endTime":1253.532,"body":"from the beginning. Success can make,"},{"startTime":1250.064,"endTime":1253.532,"body":"success can make coachability more"},{"startTime":1253.532,"endTime":1257.157,"body":"difficult, right? Not everybody and not in"},{"startTime":1253.532,"endTime":1257.157,"body":"every situation, but it"},{"startTime":1257.157,"endTime":1259.578,"body":"can be a pattern worth examining, right?"},{"startTime":1259.578,"endTime":1262.434,"body":"Or looking at like early in your career,"},{"startTime":1259.578,"endTime":1262.434,"body":"let's say,"},{"startTime":1262.434,"endTime":1265.045,"body":"right? You do need guidance on your career"},{"startTime":1262.434,"endTime":1265.045,"body":"path."},{"startTime":1265.045,"endTime":1269.057,"body":"You just started, right? You do need the"},{"startTime":1265.045,"endTime":1269.057,"body":"feedback and the"},{"startTime":1269.057,"endTime":1275.218,"body":"support. You know that you know that you"},{"startTime":1269.057,"endTime":1275.218,"body":"don't have all"},{"startTime":1275.218,"endTime":1279.131,"body":"the answers when you're early on any"},{"startTime":1275.218,"endTime":1279.131,"body":"journey, right?"},{"startTime":1279.131,"endTime":1282.466,"body":"And you're, let's say in your career path."},{"startTime":1282.466,"endTime":1288.808,"body":"As you become more successful, fewer"},{"startTime":1282.466,"endTime":1288.808,"body":"people may feel comfortable"},{"startTime":1288.808,"endTime":1291.807,"body":"challenging you, right? Your previous"},{"startTime":1288.808,"endTime":1291.807,"body":"instincts have produced these"},{"startTime":1291.807,"endTime":1295.443,"body":"amazing results, so you may begin to start"},{"startTime":1291.807,"endTime":1295.443,"body":"trusting your instincts"},{"startTime":1295.443,"endTime":1301.594,"body":"in every situation. Your decisions carry"},{"startTime":1295.443,"endTime":1301.594,"body":"more authority."},{"startTime":1301.594,"endTime":1304.042,"body":"Admitting a mistake may feel now more"},{"startTime":1301.594,"endTime":1304.042,"body":"expensive."},{"startTime":1304.042,"endTime":1308.745,"body":"People may begin to start, people may"},{"startTime":1304.042,"endTime":1308.745,"body":"begin telling you what"},{"startTime":1308.745,"endTime":1312.994,"body":"they think you want to hear and that is"},{"startTime":1308.745,"endTime":1312.994,"body":"going to"},{"startTime":1312.994,"endTime":1316.34,"body":"be your detriment, right? Your success can"},{"startTime":1312.994,"endTime":1316.34,"body":"become evidence you use"},{"startTime":1316.34,"endTime":1319.686,"body":"to dismiss criticism, right? Or feedback."},{"startTime":1316.34,"endTime":1319.686,"body":"As you may start thinking,"},{"startTime":1319.686,"endTime":1324.768,"body":"how can they question me when my decisions"},{"startTime":1319.686,"endTime":1324.768,"body":"have gotten us"},{"startTime":1324.768,"endTime":1327.216,"body":"this far or they built all this?"},{"startTime":1327.216,"endTime":1331.957,"body":"But the fact is that the decision worked"},{"startTime":1327.216,"endTime":1331.957,"body":"at one level"},{"startTime":1331.957,"endTime":1334.703,"body":"doesn't mean it works at every level,"},{"startTime":1331.957,"endTime":1334.703,"body":"right?"},{"startTime":1334.703,"endTime":1339.519,"body":"Like what I tell people when we're doing"},{"startTime":1334.703,"endTime":1339.519,"body":"their fitness assessment"},{"startTime":1339.519,"endTime":1343.879,"body":"is like, look, you've lost weight before,"},{"startTime":1339.519,"endTime":1343.879,"body":"that's awesome, right?"},{"startTime":1343.879,"endTime":1349.941,"body":"And now you're sitting in front of me"},{"startTime":1343.879,"endTime":1349.941,"body":"because there is"},{"startTime":1349.941,"endTime":1353.349,"body":"a pain point, right? You got from point A"},{"startTime":1349.941,"endTime":1353.349,"body":"to point"},{"startTime":1353.349,"endTime":1357.292,"body":"B, but what you're using or what you're"},{"startTime":1353.349,"endTime":1357.292,"body":"doing from getting"},{"startTime":1357.292,"endTime":1360.449,"body":"you to point A to point B does not work to"},{"startTime":1360.449,"endTime":1363.858,"body":"get you to point C, right? So the strength"},{"startTime":1360.449,"endTime":1363.858,"body":"that was"},{"startTime":1363.858,"endTime":1367.244,"body":"created at your first level can become"},{"startTime":1363.858,"endTime":1367.244,"body":"essentially a limitation to"},{"startTime":1367.244,"endTime":1370.427,"body":"your next one, right? Imagine a business"},{"startTime":1367.244,"endTime":1370.427,"body":"owner who built a"},{"startTime":1370.427,"endTime":1372.752,"body":"company by personally solving every single"},{"startTime":1370.427,"endTime":1372.752,"body":"problem."},{"startTime":1372.752,"endTime":1376.97,"body":"In the beginning, that level of"},{"startTime":1372.752,"endTime":1376.97,"body":"involvement helped the company survive."},{"startTime":1376.97,"endTime":1380.03,"body":"The owner essentially answered every"},{"startTime":1376.97,"endTime":1380.03,"body":"question, handled every customer,"},{"startTime":1380.03,"endTime":1385.829,"body":"corrected every mistake, stepped in"},{"startTime":1380.03,"endTime":1385.829,"body":"whenever something went wrong,"},{"startTime":1385.829,"endTime":1390.351,"body":"right? That behavior looked like"},{"startTime":1385.829,"endTime":1390.351,"body":"commitment because at that stage,"},{"startTime":1390.351,"endTime":1393.683,"body":"it may have been exactly what the business"},{"startTime":1390.351,"endTime":1393.683,"body":"needed."},{"startTime":1393.683,"endTime":1399.315,"body":"But as the company grew, the same behavior"},{"startTime":1393.683,"endTime":1399.315,"body":"can start to"},{"startTime":1399.315,"endTime":1403.883,"body":"become micromanagement. The owner now is"},{"startTime":1399.315,"endTime":1403.883,"body":"starting to experience or still"},{"startTime":1403.883,"endTime":1408.093,"body":"experiences that personal involvement, but"},{"startTime":1403.883,"endTime":1408.093,"body":"now it's not essentially"},{"startTime":1408.093,"endTime":1411.459,"body":"commitment, it's dedication, let's say."},{"startTime":1408.093,"endTime":1411.459,"body":"The team experiences it as a"},{"startTime":1411.459,"endTime":1415.083,"body":"lack of trust. The owner believes I'm"},{"startTime":1411.459,"endTime":1415.083,"body":"helping, the team thinks"},{"startTime":1415.083,"endTime":1418.592,"body":"why make a decision if the owner is going"},{"startTime":1415.083,"endTime":1418.592,"body":"to redo"},{"startTime":1418.592,"endTime":1422.621,"body":"it anyways, right? Why even think, let me"},{"startTime":1418.592,"endTime":1422.621,"body":"just be a"},{"startTime":1422.621,"endTime":1427.064,"body":"cog in the wheel. The strength did not"},{"startTime":1422.621,"endTime":1427.064,"body":"suddenly become bad,"},{"startTime":1427.064,"endTime":1431.868,"body":"the contents just changed. What built the"},{"startTime":1427.064,"endTime":1431.868,"body":"company at one stage"},{"startTime":1431.868,"endTime":1434.943,"body":"may prevent it from growing at the next."},{"startTime":1434.943,"endTime":1438.043,"body":"And that is a big, big piece of"},{"startTime":1434.943,"endTime":1438.043,"body":"realization of humble"},{"startTime":1438.043,"endTime":1441.4,"body":"pie when you realize that, right? The"},{"startTime":1438.043,"endTime":1441.4,"body":"higher you rise,"},{"startTime":1441.4,"endTime":1445.315,"body":"the more intentionally you may need to"},{"startTime":1441.4,"endTime":1445.315,"body":"invite the truth because"},{"startTime":1445.315,"endTime":1447.437,"body":"fewer people are willing to volunteer it."},{"startTime":1447.437,"endTime":1451.928,"body":"You may push for honesty, or if you punish"},{"startTime":1447.437,"endTime":1451.928,"body":"honesty with"},{"startTime":1451.928,"endTime":1458.476,"body":"anger or silence or sarcasm or emotional"},{"startTime":1451.928,"endTime":1458.476,"body":"withdrawal, whatever the case"},{"startTime":1458.476,"endTime":1462.686,"body":"you want to be, people will start to learn"},{"startTime":1458.476,"endTime":1462.686,"body":"to protect"},{"startTime":1462.686,"endTime":1467.062,"body":"themselves around you, right? They still"},{"startTime":1462.686,"endTime":1467.062,"body":"may agree in the meeting,"},{"startTime":1467.062,"endTime":1470.203,"body":"they may still nod when you speak, but"},{"startTime":1467.062,"endTime":1470.203,"body":"agreement is not"},{"startTime":1470.203,"endTime":1475.303,"body":"the same as trust. Silence is not the"},{"startTime":1470.203,"endTime":1475.303,"body":"proof that the"},{"startTime":1475.303,"endTime":1478.69,"body":"team sees no problems. Sometimes the"},{"startTime":1475.303,"endTime":1478.69,"body":"silence means people no longer"},{"startTime":1478.69,"endTime":1483.922,"body":"believe telling you the truth is even"},{"startTime":1478.69,"endTime":1483.922,"body":"worse than the risk"},{"startTime":1483.922,"endTime":1491.728,"body":"or the cost. So, feedback feels different"},{"startTime":1483.922,"endTime":1491.728,"body":"depending on who delivers"},{"startTime":1491.728,"endTime":1495.065,"body":"it, right? Kind of going back to the"},{"startTime":1491.728,"endTime":1495.065,"body":"employees thing,"},{"startTime":1495.065,"endTime":1498.884,"body":"like, employees may see operational"},{"startTime":1495.065,"endTime":1498.884,"body":"problems that leadership doesn't"},{"startTime":1498.884,"endTime":1502.728,"body":"from above. And it's like, are people"},{"startTime":1498.884,"endTime":1502.728,"body":"allowed to question the"},{"startTime":1502.728,"endTime":1506.239,"body":"process? Are they encouraged to suggest"},{"startTime":1502.728,"endTime":1506.239,"body":"solutions, right?"},{"startTime":1506.239,"endTime":1508.503,"body":"When somebody speaks, honestly, are they"},{"startTime":1506.239,"endTime":1508.503,"body":"punished?"},{"startTime":1508.503,"endTime":1512.269,"body":"You know, for it, have you created an"},{"startTime":1508.503,"endTime":1512.269,"body":"environment where agreement"},{"startTime":1512.269,"endTime":1515.575,"body":"is safer than truth? And I personally hope"},{"startTime":1512.269,"endTime":1515.575,"body":"that, like,"},{"startTime":1515.575,"endTime":1518.676,"body":"I have created it where, like, my doors"},{"startTime":1515.575,"endTime":1518.676,"body":"opened in door"},{"startTime":1518.676,"endTime":1523.6,"body":"policy. Like, my trainers have helped"},{"startTime":1518.676,"endTime":1523.6,"body":"solve some of the random"},{"startTime":1523.6,"endTime":1531.531,"body":"operational things that I didn't know"},{"startTime":1523.6,"endTime":1531.531,"body":"where's the problem, right?"},{"startTime":1531.531,"endTime":1535.574,"body":"But they had to do it. And once their"},{"startTime":1531.531,"endTime":1535.574,"body":"frustration finally"},{"startTime":1535.574,"endTime":1538.633,"body":"bowled over the, like, dude, is there a"},{"startTime":1535.574,"endTime":1538.633,"body":"faster way to"},{"startTime":1538.633,"endTime":1541.734,"body":"do this? I'm like, yeah, probably. Like,"},{"startTime":1538.633,"endTime":1541.734,"body":"what do you mean?"},{"startTime":1541.734,"endTime":1545.68,"body":"And then I was, if I had no idea this took"},{"startTime":1545.68,"endTime":1549.65,"body":"this many steps, like, let's let me find"},{"startTime":1545.68,"endTime":1549.65,"body":"out then my"},{"startTime":1549.65,"endTime":1553.937,"body":"job is now problem solving. Let me solve"},{"startTime":1549.65,"endTime":1553.937,"body":"your problem,"},{"startTime":1553.937,"endTime":1557.18,"body":"make your day easier so that it's a better"},{"startTime":1553.937,"endTime":1557.18,"body":"work environment"},{"startTime":1557.18,"endTime":1560.383,"body":"for you, right? Because then that bleeds"},{"startTime":1557.18,"endTime":1560.383,"body":"out onto the floor"},{"startTime":1560.383,"endTime":1564.177,"body":"and everyone's happy, right? So you don't"},{"startTime":1560.383,"endTime":1564.177,"body":"have to accept every"},{"startTime":1564.177,"endTime":1567.897,"body":"suggestion because leadership does still"},{"startTime":1564.177,"endTime":1567.897,"body":"require a decision process."},{"startTime":1567.897,"endTime":1572.283,"body":"But if nobody can even question the"},{"startTime":1567.897,"endTime":1572.283,"body":"process without being treated"},{"startTime":1572.283,"endTime":1576.1,"body":"like they're the problem, you're going to"},{"startTime":1572.283,"endTime":1576.1,"body":"lose access to information"},{"startTime":1576.1,"endTime":1578.405,"body":"that exists only on the front line, right?"},{"startTime":1578.405,"endTime":1582.531,"body":"And this could even go in like your"},{"startTime":1578.405,"endTime":1582.531,"body":"household same,"},{"startTime":1582.531,"endTime":1586.985,"body":"same, same aspect, right? So let's say"},{"startTime":1582.531,"endTime":1586.985,"body":"feedback from your spouse,"},{"startTime":1586.985,"endTime":1591.967,"body":"right? Your spouse often experiences the"},{"startTime":1586.985,"endTime":1591.967,"body":"private version of you,"},{"startTime":1591.967,"endTime":1594.578,"body":"right? Your stress, your patience, your"},{"startTime":1591.967,"endTime":1594.578,"body":"availability, right?"},{"startTime":1594.578,"endTime":1598.644,"body":"Your consistency, the promises you keep,"},{"startTime":1594.578,"endTime":1598.644,"body":"the energy you bring home,"},{"startTime":1598.644,"endTime":1604.238,"body":"right? The outside world may celebrate"},{"startTime":1598.644,"endTime":1604.238,"body":"your accomplishments while your"},{"startTime":1604.238,"endTime":1607.339,"body":"spouse experiences the cost of how you are"},{"startTime":1604.238,"endTime":1607.339,"body":"accomplishing them."},{"startTime":1607.339,"endTime":1610.134,"body":"The public success does not cancel the"},{"startTime":1607.339,"endTime":1610.134,"body":"private feedback."},{"startTime":1610.134,"endTime":1614.516,"body":"There are coaches and mentors. And their"},{"startTime":1610.134,"endTime":1614.516,"body":"job is not always"},{"startTime":1614.516,"endTime":1618.399,"body":"to validate your effort, right? Because"},{"startTime":1614.516,"endTime":1618.399,"body":"I've had this, and I"},{"startTime":1618.399,"endTime":1621.296,"body":"bring this up because I've had clients"},{"startTime":1618.399,"endTime":1621.296,"body":"tell me like,"},{"startTime":1621.296,"endTime":1624.974,"body":"you know, why don't you tell me good job"},{"startTime":1621.296,"endTime":1624.974,"body":"all the"},{"startTime":1624.974,"endTime":1628.544,"body":"time? Like I've had trainers that, you"},{"startTime":1624.974,"endTime":1628.544,"body":"know, give me a"},{"startTime":1628.544,"endTime":1633.032,"body":"high five and say, well, do you want to"},{"startTime":1628.544,"endTime":1633.032,"body":"hype man"},{"startTime":1633.032,"endTime":1637.96,"body":"or do you want to coach? Like you want to"},{"startTime":1633.032,"endTime":1637.96,"body":"hype,"},{"startTime":1640.82,"endTime":1645.029,"body":"you want to high five for doing what you"},{"startTime":1640.82,"endTime":1645.029,"body":"needed to"},{"startTime":1645.029,"endTime":1648.297,"body":"do. So then when I do give you a high five"},{"startTime":1648.297,"endTime":1650.925,"body":"or tell you good job or I'm proud of you,"},{"startTime":1650.925,"endTime":1652.871,"body":"it starts to lose its value, right?"},{"startTime":1652.871,"endTime":1658.301,"body":"It's like my job is to sometimes identify"},{"startTime":1652.871,"endTime":1658.301,"body":"where your effort"},{"startTime":1658.301,"endTime":1662.459,"body":"is being wasted or where you're slacking"},{"startTime":1658.301,"endTime":1662.459,"body":"off, right?"},{"startTime":1662.459,"endTime":1666.488,"body":"I might tell you your intensity is too"},{"startTime":1662.459,"endTime":1666.488,"body":"high, but your"},{"startTime":1666.488,"endTime":1673.098,"body":"intensity is high, right? And then that's"},{"startTime":1666.488,"endTime":1673.098,"body":"awesome, but your technique"},{"startTime":1673.098,"endTime":1676.667,"body":"is shit, right? And I've had members here"},{"startTime":1673.098,"endTime":1676.667,"body":"in the past,"},{"startTime":1676.667,"endTime":1680.616,"body":"like, you know, more so on the guy side"},{"startTime":1676.667,"endTime":1680.616,"body":"that lift"},{"startTime":1680.616,"endTime":1684.085,"body":"crazy, have you wait and be like Devin,"},{"startTime":1680.616,"endTime":1684.085,"body":"look, you know,"},{"startTime":1684.085,"endTime":1688.724,"body":"I'm lifting, like stooping out of weight"},{"startTime":1684.085,"endTime":1688.724,"body":"and I'd walk over"},{"startTime":1688.724,"endTime":1692.324,"body":"and I'd lift it like not lower the weight,"},{"startTime":1688.724,"endTime":1692.324,"body":"like show"},{"startTime":1692.324,"endTime":1695.713,"body":"them that it wasn't impressive. Kind of"},{"startTime":1692.324,"endTime":1695.713,"body":"like give them a"},{"startTime":1695.713,"endTime":1699.812,"body":"little hit of humble pie and it's like,"},{"startTime":1695.713,"endTime":1699.812,"body":"that is awesome."},{"startTime":1699.812,"endTime":1702.85,"body":"Look, this how you do it. And then it's"},{"startTime":1699.812,"endTime":1702.85,"body":"like,"},{"startTime":1702.85,"endTime":1706.629,"body":"but not lower the weight. So you can"},{"startTime":1702.85,"endTime":1706.629,"body":"actually get the"},{"startTime":1706.629,"endTime":1709.759,"body":"good reps in because like that form is"},{"startTime":1706.629,"endTime":1709.759,"body":"shit, you're going"},{"startTime":1709.759,"endTime":1714.108,"body":"to hurt your back, you know. And it's like"},{"startTime":1709.759,"endTime":1714.108,"body":"sometimes it's"},{"startTime":1714.108,"endTime":1717.756,"body":"the the bro ego. And it's like sometimes,"},{"startTime":1714.108,"endTime":1717.756,"body":"you know,"},{"startTime":1717.756,"endTime":1720.565,"body":"it's just to mess with them because that,"},{"startTime":1717.756,"endTime":1720.565,"body":"you know,"},{"startTime":1720.565,"endTime":1722.631,"body":"I am close to a lot of members."},{"startTime":1722.631,"endTime":1727.92,"body":"But at the same time, it's like, I'm"},{"startTime":1722.631,"endTime":1727.92,"body":"telling you not"},{"startTime":1727.92,"endTime":1731.52,"body":"because I'm not telling you to lower the"},{"startTime":1727.92,"endTime":1731.52,"body":"weight because it's"},{"startTime":1731.52,"endTime":1735.339,"body":"like, that's, you know, too crazy. It's"},{"startTime":1731.52,"endTime":1735.339,"body":"like, no, because you're"},{"startTime":1735.339,"endTime":1741.759,"body":"going to hurt yourself, right? You're"},{"startTime":1735.339,"endTime":1741.759,"body":"training hard, but you're not"},{"startTime":1741.759,"endTime":1745.468,"body":"recovering or you're not having you don't"},{"startTime":1741.759,"endTime":1745.468,"body":"have platform."},{"startTime":1745.468,"endTime":1747.915,"body":"So it's like, what, what do you want,"},{"startTime":1745.468,"endTime":1747.915,"body":"right?"},{"startTime":1747.915,"endTime":1750.603,"body":"Are you producing content? But the message"},{"startTime":1747.915,"endTime":1750.603,"body":"is unclear."},{"startTime":1750.603,"endTime":1753.932,"body":"Are you making calls? But the offer is"},{"startTime":1750.603,"endTime":1753.932,"body":"weak, like in"},{"startTime":1753.932,"endTime":1756.881,"body":"any area of your life, right? A coach is"},{"startTime":1753.932,"endTime":1756.881,"body":"going to"},{"startTime":1756.881,"endTime":1760.011,"body":"tell you what's what, right? If you're in"},{"startTime":1756.881,"endTime":1760.011,"body":"business, are you"},{"startTime":1760.011,"endTime":1764.359,"body":"leading consistently, consistently, but"},{"startTime":1760.011,"endTime":1764.359,"body":"then not developing other"},{"startTime":1764.359,"endTime":1769.28,"body":"leaders are the corrections that you're"},{"startTime":1764.359,"endTime":1769.28,"body":"the corrections not denying your"},{"startTime":1771.85,"endTime":1775.015,"body":"effort, right? It's questioning whether"},{"startTime":1771.85,"endTime":1775.015,"body":"your effort is creating the"},{"startTime":1775.015,"endTime":1779.1,"body":"result that you want. And then then"},{"startTime":1775.015,"endTime":1779.1,"body":"there's the aspect of"},{"startTime":1779.1,"endTime":1781.535,"body":"like your feedback from, from the"},{"startTime":1779.1,"endTime":1781.535,"body":"children, right?"},{"startTime":1781.535,"endTime":1784.781,"body":"Because kids may not have necessarily the"},{"startTime":1781.535,"endTime":1784.781,"body":"words to deliver a"},{"startTime":1784.781,"endTime":1787.947,"body":"polished feedback or criticism or advice,"},{"startTime":1784.781,"endTime":1787.947,"body":"but their behavior, their"},{"startTime":1787.947,"endTime":1792.964,"body":"questions can reveal so much, right? Of"},{"startTime":1787.947,"endTime":1792.964,"body":"what their experience is,"},{"startTime":1792.964,"endTime":1795.703,"body":"like, why are you always working, right?"},{"startTime":1795.703,"endTime":1798.55,"body":"Why are you always on your phone?"},{"startTime":1798.55,"endTime":1801.98,"body":"Why, you know, you said we're going to"},{"startTime":1798.55,"endTime":1801.98,"body":"play you."},{"startTime":1801.98,"endTime":1805.242,"body":"Are you mad again? Why do you not listen"},{"startTime":1801.98,"endTime":1805.242,"body":"to mommy?"},{"startTime":1805.242,"endTime":1812.458,"body":"You know, those interpretations may be"},{"startTime":1805.242,"endTime":1812.458,"body":"incomplete, but the experience"},{"startTime":1812.458,"endTime":1815.49,"body":"behind that statement is still worth"},{"startTime":1812.458,"endTime":1815.49,"body":"examining."},{"startTime":1815.49,"endTime":1818.833,"body":"That leads us to intent versus impact,"},{"startTime":1815.49,"endTime":1818.833,"body":"right?"},{"startTime":1818.833,"endTime":1822.939,"body":"Intent is essentially what you meant to"},{"startTime":1818.833,"endTime":1822.939,"body":"communicate or accomplish."},{"startTime":1822.939,"endTime":1826.288,"body":"Impact is what the other person is"},{"startTime":1822.939,"endTime":1826.288,"body":"experiencing, right?"},{"startTime":1826.288,"endTime":1830.283,"body":"You intended to be direct, but they"},{"startTime":1826.288,"endTime":1830.283,"body":"experienced humiliation, right?"},{"startTime":1830.283,"endTime":1834.089,"body":"You intended to help, but they experienced"},{"startTime":1830.283,"endTime":1834.089,"body":"control or micromanagement."},{"startTime":1834.089,"endTime":1836.95,"body":"You intended to provide, but your family"},{"startTime":1834.089,"endTime":1836.95,"body":"experienced absence."},{"startTime":1836.95,"endTime":1839.973,"body":"You intended to create accountability, but"},{"startTime":1836.95,"endTime":1839.973,"body":"your employee experienced"},{"startTime":1839.973,"endTime":1844.24,"body":"fear. You intended to motivate the person"},{"startTime":1839.973,"endTime":1844.24,"body":"experience constant criticism,"},{"startTime":1844.24,"endTime":1849.038,"body":"right? Good intent matters, but it does"},{"startTime":1844.24,"endTime":1849.038,"body":"not automatically settle the"},{"startTime":1849.038,"endTime":1853.827,"body":"conversation, right? A better response may"},{"startTime":1849.038,"endTime":1853.827,"body":"be something along the lines"},{"startTime":1853.827,"endTime":1857.651,"body":"of look, my intention is not, that was not"},{"startTime":1853.827,"endTime":1857.651,"body":"my intention,"},{"startTime":1857.651,"endTime":1862.177,"body":"but I want to understand how my behavior"},{"startTime":1857.651,"endTime":1862.177,"body":"traded that impact,"},{"startTime":1862.177,"endTime":1868.116,"body":"right? The statement does not mean"},{"startTime":1862.177,"endTime":1868.116,"body":"essentially that you accept every"},{"startTime":1868.116,"endTime":1871.403,"body":"interpretation as completely accurate, and"},{"startTime":1868.116,"endTime":1871.403,"body":"it challenges the feedback so"},{"startTime":1871.403,"endTime":1875.11,"body":"that you can get a better, a better, more"},{"startTime":1871.403,"endTime":1875.11,"body":"well-rounded feedback"},{"startTime":1875.11,"endTime":1878.478,"body":"as well, right? It means you're willing to"},{"startTime":1875.11,"endTime":1878.478,"body":"understand the experience"},{"startTime":1878.478,"endTime":1881.805,"body":"before deciding how to respond, so you can"},{"startTime":1878.478,"endTime":1881.805,"body":"clarify your intention"},{"startTime":1881.805,"endTime":1886.722,"body":"later, right? First, you have to"},{"startTime":1881.805,"endTime":1886.722,"body":"understand what happened on the"},{"startTime":1886.722,"endTime":1891.751,"body":"other side of your behavior. Sometimes"},{"startTime":1886.722,"endTime":1891.751,"body":"feedback contains value even when"},{"startTime":1891.751,"endTime":1894.615,"body":"the delivery is imperfect or is shitty,"},{"startTime":1891.751,"endTime":1894.615,"body":"right?"},{"startTime":1894.615,"endTime":1898.823,"body":"It may be delivered emotionally, poorly"},{"startTime":1894.615,"endTime":1898.823,"body":"worded, given at the wrong"},{"startTime":1898.823,"endTime":1902.592,"body":"time, with mixed, mixing with a little"},{"startTime":1898.823,"endTime":1902.592,"body":"exaggeration, right?"},{"startTime":1902.592,"endTime":1906.442,"body":"It may come from somebody you do not fully"},{"startTime":1902.592,"endTime":1906.442,"body":"trust,"},{"startTime":1906.442,"endTime":1910.835,"body":"it may even be presented without a perfect"},{"startTime":1906.442,"endTime":1910.835,"body":"solution, right?"},{"startTime":1910.835,"endTime":1914.005,"body":"There's just essential criticism of what"},{"startTime":1910.835,"endTime":1914.005,"body":"it feels like."},{"startTime":1914.005,"endTime":1918.862,"body":"None of that automatically makes the"},{"startTime":1914.005,"endTime":1918.862,"body":"feedback feel true, but none"},{"startTime":1918.862,"endTime":1923.078,"body":"of it automatically makes the feedback"},{"startTime":1918.862,"endTime":1923.078,"body":"false either."},{"startTime":1923.078,"endTime":1927.872,"body":"You have to ask yourself essentially a"},{"startTime":1923.078,"endTime":1927.872,"body":"couple questions, right?"},{"startTime":1927.872,"endTime":1932.861,"body":"That first, like, is there a specific"},{"startTime":1927.872,"endTime":1932.861,"body":"behavior underneath that emotion?"},{"startTime":1932.861,"endTime":1937.406,"body":"Is there, or have I heard a similar"},{"startTime":1932.861,"endTime":1937.406,"body":"concern from anybody"},{"startTime":1937.406,"endTime":1939.496,"body":"else? Have I gotten this feedback before?"},{"startTime":1939.496,"endTime":1943.62,"body":"What part of this feedback is verifiably"},{"startTime":1939.496,"endTime":1943.62,"body":"true?"},{"startTime":1943.62,"endTime":1950.334,"body":"Or you could ask yourself, like, what"},{"startTime":1943.62,"endTime":1950.334,"body":"would I change if"},{"startTime":1950.334,"endTime":1953.621,"body":"I removed that person's tone or body"},{"startTime":1950.334,"endTime":1953.621,"body":"language and examine just"},{"startTime":1953.621,"endTime":1956.828,"body":"the information if someone texted it to"},{"startTime":1953.621,"endTime":1956.828,"body":"me, right?"},{"startTime":1956.828,"endTime":1960.93,"body":"Because sometimes poor delivery can reduce"},{"startTime":1956.828,"endTime":1960.93,"body":"the effectiveness of"},{"startTime":1960.93,"endTime":1965.015,"body":"feedback, but it does not automatically"},{"startTime":1960.93,"endTime":1965.015,"body":"make the feedback false."},{"startTime":1965.015,"endTime":1969.243,"body":"At the same time, being coachable does not"},{"startTime":1965.015,"endTime":1969.243,"body":"require accepting insults,"},{"startTime":1969.243,"endTime":1972.726,"body":"manipulation, accusations, or repeated"},{"startTime":1969.243,"endTime":1972.726,"body":"disrespect. Like, you can say"},{"startTime":1972.726,"endTime":1976.346,"body":"something along the lines of as well as"},{"startTime":1972.726,"endTime":1976.346,"body":"like, look,"},{"startTime":1976.346,"endTime":1980.791,"body":"I'm willing to discuss the issue, but what"},{"startTime":1976.346,"endTime":1980.791,"body":"I'm not willing"},{"startTime":1980.791,"endTime":1984.576,"body":"to continue is the conversation in this"},{"startTime":1980.791,"endTime":1984.576,"body":"tone or the way"},{"startTime":1984.576,"endTime":1989.989,"body":"you're speaking. We're adults. That"},{"startTime":1984.576,"endTime":1989.989,"body":"protects your standards without"},{"startTime":1989.989,"endTime":1993.012,"body":"having to use the delivery as it is used"},{"startTime":1989.989,"endTime":1993.012,"body":"to avoid"},{"startTime":1993.012,"endTime":1996.407,"body":"the issue or the situation, right? But you"},{"startTime":1993.012,"endTime":1996.407,"body":"can reject the"},{"startTime":1996.407,"endTime":1999.43,"body":"disrespectful tone or disrespectful"},{"startTime":1996.407,"endTime":1999.43,"body":"environment, let's say, and still"},{"startTime":1999.43,"endTime":2004.227,"body":"return later to examine the information."},{"startTime":1999.43,"endTime":2004.227,"body":"So what you shouldn't do"},{"startTime":2004.227,"endTime":2008.866,"body":"when correction triggers an immediate,"},{"startTime":2004.227,"endTime":2008.866,"body":"like, defensive reaction,"},{"startTime":2008.866,"endTime":2012.906,"body":"essentially, is what I've learned"},{"startTime":2008.866,"endTime":2012.906,"body":"essentially as a process called clear,"},{"startTime":2012.906,"endTime":2016.196,"body":"right? C is stands for a catch the"},{"startTime":2012.906,"endTime":2016.196,"body":"reaction, right?"},{"startTime":2016.196,"endTime":2019.811,"body":"You catch the reaction on someone's face,"},{"startTime":2016.196,"endTime":2019.811,"body":"body language, whatever,"},{"startTime":2019.811,"endTime":2023.305,"body":"right? Notice what happens in your body as"},{"startTime":2019.811,"endTime":2023.305,"body":"well in your"},{"startTime":2023.305,"endTime":2026.673,"body":"behavior, right? Your jaw tightens, your"},{"startTime":2023.305,"endTime":2026.673,"body":"voice rises, you speak faster,"},{"startTime":2026.673,"endTime":2029.959,"body":"you interrupt, whatever, right? You get"},{"startTime":2026.673,"endTime":2029.959,"body":"defensive, right?"},{"startTime":2029.959,"endTime":2033.435,"body":"You begin trying to cut in before the"},{"startTime":2029.959,"endTime":2033.435,"body":"person even finishes"},{"startTime":2033.435,"endTime":2036.621,"body":"talking, right? Catch that reaction before"},{"startTime":2033.435,"endTime":2036.621,"body":"the reaction controls the"},{"startTime":2036.621,"endTime":2040.977,"body":"conversation. Then you have L, right? And"},{"startTime":2036.621,"endTime":2040.977,"body":"that stands for listen."},{"startTime":2040.977,"endTime":2045.598,"body":"Listen without preparing your defense, let"},{"startTime":2040.977,"endTime":2045.598,"body":"the person finish."},{"startTime":2045.598,"endTime":2049.543,"body":"If you're confused, have them summarize"},{"startTime":2045.598,"endTime":2049.543,"body":"it, and or you can"},{"startTime":2049.543,"endTime":2055.036,"body":"summarize back what you heard. E stands"},{"startTime":2049.543,"endTime":2055.036,"body":"for extract, right?"},{"startTime":2055.036,"endTime":2059.735,"body":"Extract the observable, observable facts,"},{"startTime":2055.036,"endTime":2059.735,"body":"right? What specifically"},{"startTime":2059.735,"endTime":2063.977,"body":"happened? When did it happen? What was the"},{"startTime":2059.735,"endTime":2063.977,"body":"impact, right?"},{"startTime":2063.977,"endTime":2066.31,"body":"Something like that, right? A stands for"},{"startTime":2063.977,"endTime":2066.31,"body":"ask."},{"startTime":2066.31,"endTime":2070.538,"body":"How could I've handled that differently?"},{"startTime":2066.31,"endTime":2070.538,"body":"What are you seeing that"},{"startTime":2070.538,"endTime":2077.021,"body":"I may be missing? Can you give me a"},{"startTime":2070.538,"endTime":2077.021,"body":"specific example?"},{"startTime":2077.021,"endTime":2081.354,"body":"Those things. And then you come down to R,"},{"startTime":2077.021,"endTime":2081.354,"body":"which is"},{"startTime":2081.354,"endTime":2084.268,"body":"reflection, right? Or response after"},{"startTime":2081.354,"endTime":2084.268,"body":"reflection, right?"},{"startTime":2084.268,"endTime":2089.131,"body":"Your response may be accepting the"},{"startTime":2084.268,"endTime":2089.131,"body":"feedback, testing a change,"},{"startTime":2089.131,"endTime":2092.407,"body":"requesting more information, establishing"},{"startTime":2089.131,"endTime":2092.407,"body":"the boundary, right?"},{"startTime":2092.407,"endTime":2096.874,"body":"Or even calmly disagreeing, right? If"},{"startTime":2092.407,"endTime":2096.874,"body":"needed, you can even return"},{"startTime":2096.874,"endTime":2100.719,"body":"to the conversation after you've had some"},{"startTime":2096.874,"endTime":2100.719,"body":"time to sit and"},{"startTime":2100.719,"endTime":2105.36,"body":"think about it. I've had to do that"},{"startTime":2100.719,"endTime":2105.36,"body":"multiple times."},{"startTime":2105.36,"endTime":2107.389,"body":"You do not have to agree immediately."},{"startTime":2107.389,"endTime":2110.31,"body":"You can be like, look, let's put a pin in"},{"startTime":2107.389,"endTime":2110.31,"body":"this"},{"startTime":2110.31,"endTime":2113.74,"body":"and come back to it. I just I need to sit"},{"startTime":2113.74,"endTime":2117.403,"body":"with it for a minute. You do not need to"},{"startTime":2113.74,"endTime":2117.403,"body":"understand"},{"startTime":2117.403,"endTime":2123.347,"body":"everything accurately right away. Or you"},{"startTime":2117.403,"endTime":2123.347,"body":"do need to understand"},{"startTime":2123.347,"endTime":2126.533,"body":"everything accurately, right? So that's"},{"startTime":2123.347,"endTime":2126.533,"body":"when you ask those questions,"},{"startTime":2126.533,"endTime":2132.629,"body":"right? And so what do defensive life high"},{"startTime":2126.533,"endTime":2132.629,"body":"performers often do"},{"startTime":2132.629,"endTime":2136.375,"body":"after they're criticized? They try to"},{"startTime":2132.629,"endTime":2136.375,"body":"prove themselves through more"},{"startTime":2136.375,"endTime":2139.894,"body":"effort, right? Sales are down. So what do"},{"startTime":2136.375,"endTime":2139.894,"body":"we do?"},{"startTime":2139.894,"endTime":2144.068,"body":"Let's go make more calls, right? But maybe"},{"startTime":2139.894,"endTime":2144.068,"body":"it's not the"},{"startTime":2144.068,"endTime":2146.036,"body":"calls at all. Maybe it's the offer."},{"startTime":2146.036,"endTime":2148.714,"body":"Employees are struggling. So what does the"},{"startTime":2146.036,"endTime":2148.714,"body":"owner do?"},{"startTime":2148.714,"endTime":2152.422,"body":"You know, takes the work back instead of"},{"startTime":2148.714,"endTime":2152.422,"body":"improving their training,"},{"startTime":2152.422,"endTime":2156.719,"body":"right? Fitness results stall. So the"},{"startTime":2152.422,"endTime":2156.719,"body":"person adds more more workouts"},{"startTime":2156.719,"endTime":2160.108,"body":"without examining what is maybe maybe it's"},{"startTime":2156.719,"endTime":2160.108,"body":"your recovery, maybe it's"},{"startTime":2160.108,"endTime":2163.182,"body":"your nutrition, right? A relationship"},{"startTime":2160.108,"endTime":2163.182,"body":"feels disconnected."},{"startTime":2163.182,"endTime":2166.779,"body":"So somebody just buys gifts instead of"},{"startTime":2163.182,"endTime":2166.779,"body":"having a conversation of"},{"startTime":2166.779,"endTime":2170.864,"body":"like what's going on, right? Like you have"},{"startTime":2166.779,"endTime":2170.864,"body":"to think like"},{"startTime":2170.864,"endTime":2176.022,"body":"you have to evaluate, right? Correction"},{"startTime":2170.864,"endTime":2176.022,"body":"tells something that may need"},{"startTime":2176.022,"endTime":2179.587,"body":"to be changed, right? But your ego"},{"startTime":2176.022,"endTime":2179.587,"body":"responds by doing more"},{"startTime":2179.587,"endTime":2183.539,"body":"of the same thing so it can avoid the hard"},{"startTime":2179.587,"endTime":2183.539,"body":"thing,"},{"startTime":2183.539,"endTime":2187.221,"body":"right? That response feels like"},{"startTime":2183.539,"endTime":2187.221,"body":"disciplined. It feels committed."},{"startTime":2187.221,"endTime":2192.689,"body":"It feels like leadership, but the effort"},{"startTime":2187.221,"endTime":2192.689,"body":"is only intelligent when"},{"startTime":2192.689,"endTime":2195.854,"body":"it's aimed at the problem. You can't solve"},{"startTime":2192.689,"endTime":2195.854,"body":"the problem if"},{"startTime":2195.854,"endTime":2199.819,"body":"you don't know the problem. Not every"},{"startTime":2195.854,"endTime":2199.819,"body":"problem is an effort"},{"startTime":2199.819,"endTime":2205.467,"body":"problem. Before you work harder, identify"},{"startTime":2199.819,"endTime":2205.467,"body":"the problem, the category of"},{"startTime":2205.467,"endTime":2208.146,"body":"the category problem, right? Is it an"},{"startTime":2205.467,"endTime":2208.146,"body":"effort problem?"},{"startTime":2208.146,"endTime":2212.44,"body":"Or is it a skill problem? Maybe it's a"},{"startTime":2208.146,"endTime":2212.44,"body":"strategy problem."},{"startTime":2212.44,"endTime":2217.433,"body":"Like you have to think about these things."},{"startTime":2217.433,"endTime":2220.868,"body":"Maybe it's your systems. Like if you don't"},{"startTime":2217.433,"endTime":2220.868,"body":"know what the"},{"startTime":2220.868,"endTime":2224.013,"body":"problem is, then how are you going to"},{"startTime":2220.868,"endTime":2224.013,"body":"know?"},{"startTime":2224.013,"endTime":2227.341,"body":"Because maybe all those things are good,"},{"startTime":2224.013,"endTime":2227.341,"body":"but there's a disconnect"},{"startTime":2227.341,"endTime":2230.69,"body":"in the delegation, right? Top down, right?"},{"startTime":2233.19,"endTime":2238.185,"body":"And so it's all those things to say is"},{"startTime":2233.19,"endTime":2238.185,"body":"like if"},{"startTime":2238.185,"endTime":2243.905,"body":"you don't know what the problem is, then"},{"startTime":2238.185,"endTime":2243.905,"body":"you can't solve"},{"startTime":2243.905,"endTime":2246.886,"body":"it, right? Is the problem in just like"},{"startTime":2243.905,"endTime":2246.886,"body":"your team having"},{"startTime":2246.886,"endTime":2252.533,"body":"the courage to take risks? Have you"},{"startTime":2246.886,"endTime":2252.533,"body":"created an environment for"},{"startTime":2252.533,"endTime":2254.912,"body":"that? Is it a patience problem, right?"},{"startTime":2254.912,"endTime":2259.905,"body":"Do you have a little bit of patience so"},{"startTime":2254.912,"endTime":2259.905,"body":"that you"},{"startTime":2259.905,"endTime":2262.653,"body":"can see the results, right? Is it a"},{"startTime":2259.905,"endTime":2262.653,"body":"capacity problem?"},{"startTime":2262.653,"endTime":2266.104,"body":"Does the goal exceed the available time,"},{"startTime":2262.653,"endTime":2266.104,"body":"money, energy, staffing,"},{"startTime":2266.104,"endTime":2269.672,"body":"or infrastructure? Like what is the"},{"startTime":2266.104,"endTime":2269.672,"body":"problem, right?"},{"startTime":2269.672,"endTime":2272.946,"body":"When a skill is missing, effort without"},{"startTime":2269.672,"endTime":2272.946,"body":"instruction can reinforce bad"},{"startTime":2272.946,"endTime":2275.946,"body":"habits. When a system is broken, effort"},{"startTime":2272.946,"endTime":2275.946,"body":"creates temporary heroics"},{"startTime":2275.946,"endTime":2279.77,"body":"instead of reliable results. When courage"},{"startTime":2275.946,"endTime":2279.77,"body":"is missing, staying busy can"},{"startTime":2279.77,"endTime":2282.099,"body":"become a way of avoiding a decision."},{"startTime":2282.099,"endTime":2285.814,"body":"When patience is missing, effort can cause"},{"startTime":2282.099,"endTime":2285.814,"body":"you to abandon something"},{"startTime":2285.814,"endTime":2287.918,"body":"before it has a chance to even work."},{"startTime":2287.918,"endTime":2291.748,"body":"With capacity as the problem, more effort"},{"startTime":2287.918,"endTime":2291.748,"body":"creates burnout without"},{"startTime":2291.748,"endTime":2295.029,"body":"changing the math. This is the difference"},{"startTime":2291.748,"endTime":2295.029,"body":"between commitment and"},{"startTime":2295.029,"endTime":2298.932,"body":"unnecessary struggle. Commitment stays"},{"startTime":2295.029,"endTime":2298.932,"body":"loyal to the mission."},{"startTime":2298.932,"endTime":2301.911,"body":"Your ego stays loyal to your original"},{"startTime":2298.932,"endTime":2301.911,"body":"method."},{"startTime":2301.911,"endTime":2305.212,"body":"Commitment asks like what is working. Ego"},{"startTime":2301.911,"endTime":2305.212,"body":"says, how do I"},{"startTime":2305.212,"endTime":2310.414,"body":"prove that I was right? And so research on"},{"startTime":2305.212,"endTime":2310.414,"body":"you have"},{"startTime":2310.414,"endTime":2313.22,"body":"to do your own research on like, do I need"},{"startTime":2310.414,"endTime":2313.22,"body":"to"},{"startTime":2313.22,"endTime":2322.65,"body":"change the tactics or direction or systems"},{"startTime":2313.22,"endTime":2322.65,"body":"or whatever?"},{"startTime":2325.28,"endTime":2328.884,"body":"Instead of just being like, look, changing"},{"startTime":2325.28,"endTime":2328.884,"body":"the direction is admitting"},{"startTime":2328.884,"endTime":2332.69,"body":"defeat, right? And so we, or there's been"},{"startTime":2328.884,"endTime":2332.69,"body":"research on like"},{"startTime":2332.69,"endTime":2337.22,"body":"the something cost effect essentially,"},{"startTime":2332.69,"endTime":2337.22,"body":"which has found like previous"},{"startTime":2340.79,"endTime":2345.186,"body":"investments of time, money, effort can"},{"startTime":2340.79,"endTime":2345.186,"body":"increase a person's tendency to"},{"startTime":2345.186,"endTime":2349.949,"body":"continue and endeavor. And what I mean by"},{"startTime":2345.186,"endTime":2349.949,"body":"that is we"},{"startTime":2349.949,"endTime":2352.999,"body":"may keep investing because of what we have"},{"startTime":2349.949,"endTime":2352.999,"body":"already spent."},{"startTime":2352.999,"endTime":2356.763,"body":"And even though like past event"},{"startTime":2352.999,"endTime":2356.763,"body":"investments, even though those past"},{"startTime":2356.763,"endTime":2359.938,"body":"investments cannot be recovered, right? So"},{"startTime":2356.763,"endTime":2359.938,"body":"imagine a company has"},{"startTime":2359.938,"endTime":2363.684,"body":"invested heavily in service customers,"},{"startTime":2359.938,"endTime":2363.684,"body":"right? A service a customer"},{"startTime":2363.684,"endTime":2369.571,"body":"doesn't want. Leadership continues to"},{"startTime":2363.684,"endTime":2369.571,"body":"spend because they don't want to"},{"startTime":2369.571,"endTime":2373.889,"body":"or because stopping would mean admitting"},{"startTime":2369.571,"endTime":2373.889,"body":"that the original decision was"},{"startTime":2373.889,"endTime":2378.028,"body":"wrong. But the intelligent question is not"},{"startTime":2373.889,"endTime":2378.028,"body":"like, how much have"},{"startTime":2378.028,"endTime":2381.535,"body":"we already invested? The intelligent"},{"startTime":2378.028,"endTime":2381.535,"body":"question would be, knowing what we"},{"startTime":2381.535,"endTime":2385.257,"body":"know today, would we continue to choose"},{"startTime":2381.535,"endTime":2385.257,"body":"this strategy again,"},{"startTime":2385.257,"endTime":2390.615,"body":"right? The past investment explains why"},{"startTime":2385.257,"endTime":2390.615,"body":"the decision feels difficult,"},{"startTime":2390.615,"endTime":2395.224,"body":"but it doesn't automatically justify one"},{"startTime":2390.615,"endTime":2395.224,"body":"investment or another, right?"},{"startTime":2395.224,"endTime":2401.098,"body":"And changing the direction, changing the"},{"startTime":2395.224,"endTime":2401.098,"body":"tactics does not mean the"},{"startTime":2401.098,"endTime":2403.835,"body":"mission is no longer that no longer"},{"startTime":2401.098,"endTime":2403.835,"body":"matters."},{"startTime":2403.835,"endTime":2407.653,"body":"Sometimes it means the mission matters"},{"startTime":2403.835,"endTime":2407.653,"body":"enough to stop wasting resources"},{"startTime":2407.653,"endTime":2409.945,"body":"on a method is not working, right?"},{"startTime":2409.945,"endTime":2413.915,"body":"There is more important, there's there's"},{"startTime":2409.945,"endTime":2413.915,"body":"one more important distinction,"},{"startTime":2413.915,"endTime":2417.173,"body":"right? Feedback is not automatically"},{"startTime":2413.915,"endTime":2417.173,"body":"effective simply because it is"},{"startTime":2417.173,"endTime":2421.453,"body":"feedback. Feedback is not automatically"},{"startTime":2417.173,"endTime":2421.453,"body":"effective simply because it is"},{"startTime":2421.453,"endTime":2424.544,"body":"feedback. Right, so I just want to kind of"},{"startTime":2421.453,"endTime":2424.544,"body":"like tie"},{"startTime":2424.544,"endTime":2429.373,"body":"this up a little bit with like, I just"},{"startTime":2424.544,"endTime":2429.373,"body":"want you"},{"startTime":2429.373,"endTime":2434.34,"body":"to know that in kind of remember that"},{"startTime":2429.373,"endTime":2434.34,"body":"sometimes the next"},{"startTime":2449.27,"endTime":2453.669,"body":"level requires you to work harder. Yes,"},{"startTime":2449.27,"endTime":2453.669,"body":"sometimes it requires you"},{"startTime":2453.669,"endTime":2457.099,"body":"to listen though. Sometimes it requires"},{"startTime":2453.669,"endTime":2457.099,"body":"you to learn a new"},{"startTime":2457.099,"endTime":2461.258,"body":"skill. Sometimes it requires you to build"},{"startTime":2457.099,"endTime":2461.258,"body":"a system that wasn't"},{"startTime":2461.258,"endTime":2464.938,"body":"built before. Sometimes it requires you to"},{"startTime":2461.258,"endTime":2464.938,"body":"delegate tasks that you"},{"startTime":2464.938,"endTime":2467.857,"body":"thought were you're the the A player on"},{"startTime":2464.938,"endTime":2467.857,"body":"it."},{"startTime":2467.857,"endTime":2471.226,"body":"It's like so are other people delegate it"},{"startTime":2467.857,"endTime":2471.226,"body":"so you can"},{"startTime":2471.226,"endTime":2474.436,"body":"grow the business and grow and everyone"},{"startTime":2471.226,"endTime":2474.436,"body":"can grow."},{"startTime":2474.436,"endTime":2478.325,"body":"Sometimes it requires patience and not"},{"startTime":2474.436,"endTime":2478.325,"body":"patience like of like,"},{"startTime":2478.325,"endTime":2481.615,"body":"you know, waiting for someone like just"},{"startTime":2478.325,"endTime":2481.615,"body":"time."},{"startTime":2481.615,"endTime":2485.545,"body":"Sometimes it requires uncomfortable"},{"startTime":2481.615,"endTime":2485.545,"body":"conversations and it could also"},{"startTime":2485.545,"endTime":2491.234,"body":"require you to admit that the strategy was"},{"startTime":2485.545,"endTime":2491.234,"body":"broken or that"},{"startTime":2491.234,"endTime":2495.953,"body":"it is now broken. The breakthrough may be"},{"startTime":2491.234,"endTime":2495.953,"body":"sitting inside the"},{"startTime":2495.953,"endTime":2499.833,"body":"correction that you keep calling"},{"startTime":2495.953,"endTime":2499.833,"body":"disrespectful or disrespect."},{"startTime":2499.833,"endTime":2504.673,"body":"The answer may not be another hour,"},{"startTime":2499.833,"endTime":2504.673,"body":"another call, another post,"},{"startTime":2504.673,"endTime":2508.382,"body":"another workout, another late night. It"},{"startTime":2504.673,"endTime":2508.382,"body":"may just be better questions."},{"startTime":2508.382,"endTime":2511.641,"body":"A more honest diagnosis of what's going"},{"startTime":2508.382,"endTime":2511.641,"body":"on, a different strategy"},{"startTime":2511.641,"endTime":2515.801,"body":"or enough humility to hear what somebody"},{"startTime":2511.641,"endTime":2515.801,"body":"is actually trying to"},{"startTime":2515.801,"endTime":2517.84,"body":"tell you. So ask yourself two questions."},{"startTime":2517.84,"endTime":2520.44,"body":"This is what I'll wrap up with."},{"startTime":2523.59,"endTime":2526.858,"body":"Can I be corrected without feeling"},{"startTime":2523.59,"endTime":2526.858,"body":"disrespected and am I solving"},{"startTime":2526.858,"endTime":2530.637,"body":"the right problem or am I only working"},{"startTime":2526.858,"endTime":2530.637,"body":"harder on the"},{"startTime":2530.637,"endTime":2532.569,"body":"wrong one to prove that I'm right?"},{"startTime":2532.569,"endTime":2539.287,"body":"So again, can I be corrected without"},{"startTime":2532.569,"endTime":2539.287,"body":"feeling disrespected and am"},{"startTime":2539.287,"endTime":2543.316,"body":"I solving the right problem or am I only"},{"startTime":2539.287,"endTime":2543.316,"body":"working harder"},{"startTime":2543.316,"endTime":2546.807,"body":"on the wrong one to prove that I'm right?"},{"startTime":2546.807,"endTime":2552.285,"body":"If this episode made you think of somebody"},{"startTime":2546.807,"endTime":2552.285,"body":"who works incredibly"},{"startTime":2552.285,"endTime":2555.703,"body":"hard but maybe too close to the problem to"},{"startTime":2552.285,"endTime":2555.703,"body":"see it"},{"startTime":2555.703,"endTime":2557.796,"body":"clearly, please share this with them,"},{"startTime":2555.703,"endTime":2557.796,"body":"right?"},{"startTime":2557.796,"endTime":2561.276,"body":"And before this week ends, I want to"},{"startTime":2557.796,"endTime":2561.276,"body":"invite you,"},{"startTime":2561.276,"endTime":2565.414,"body":"I want to invite one correction you would"},{"startTime":2561.276,"endTime":2565.414,"body":"normally avoid and"},{"startTime":2565.414,"endTime":2568.524,"body":"diagnose that problem, right? Before"},{"startTime":2565.414,"endTime":2568.524,"body":"adding any more effort."},{"startTime":2568.524,"endTime":2574.022,"body":"If you guys need anything, feel free to"},{"startTime":2568.524,"endTime":2574.022,"body":"reach out to"},{"startTime":2574.022,"endTime":2576.654,"body":"me. You guys know I appreciate you all."},{"startTime":2576.654,"endTime":2580.36,"body":"I love you guys and I'll see you guys on"},{"startTime":2576.654,"endTime":2580.36,"body":"the next one. Peace."}]}