All About Hair...and So Much More.
Welcome to All About Hairāwhere education meets inspiration for stylists and hair lovers alike.
Whether youāre starting your career behind the chair or just obsessed with all things hair, this channel is your go-to spot for real tips, honest advice, and plenty of inspiration.
Youāll find pro techniques, career-building tools, and everyday hair hacksāplus the encouragement to grow with confidence and creativity.
Subscribe and join a community thatās passionate about great hair and even better vibes.
All About Hair...and So Much More.
EP 109: The Customer Experience
We're back! š¤ā ā
Listen to today's podcast about why the customer experience matters...š„° It's one of the most important things to remember.
Show up with intention. Always give your best to your guest. ā ā Focus all your attention on the person in your chair.ā ā
When servicing clients: ā ā
- Donāt answer any phone calls. ā
- Donāt let your cell phone ring. ā
- Donāt talk to other stylists. ā
- Donāt gossip or pay attention to other guests. ā
- Donāt tell clients your problems; listen to theirs. ā ā We should listen twice as much as we talk.
Physically get down on their level, so you are eye-to-eye during the consultation. This will help you focus and listen. ā ā Make a habit of conscious listening. Your guests will feel special and want to spend time with you again. ā ā Pretend that clients have a sign that says āMake Me Feel Importantā hung around them. š¤ā¤ļøā ā
Thank you for listening! ā”ļø Don't forget to subscribe and leave a review...we'd love to hear your feedback. We're also over on YouTube- if you'd like to learn more. ā
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Some days you feel on top of the worldā¦
and some days your hair says, ānot today.ā š
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Each box includes 3ā5 curated items that support your hair routine + your mindset.
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