Doing Business with a Servant's Heart
Welcome to "Doing Business with a Servant's Heart," where compassion meets business and life. Join us as we explore the soul of business, guided by the unwavering principle that serving others is not just ethical – it’s transformative.
Hosted by Steve Ramona, a seasoned entrepreneur with a passion for uplifting people and businesses, each episode of our podcast is a deep dive into the stories, insights, and practical strategies of industry leaders, entrepreneurs, and visionaries who have mastered the art of leading with love and empathy. Through heartfelt conversations and inspiring anecdotes, we reveal the practical impact of servant leadership on personal and professional growth.
Discover how to foster a culture of kindness, engage with customers authentically, and build successful businesses that prioritize serving before selling. Whether you're a seasoned business owner, an aspiring entrepreneur, or simply someone seeking to make a positive impact, "Doing Business with a Servant's Heart" offers actionable advice, moral encouragement, and a refreshing perspective on what truly matters in the world of business.
Tune in and join our community of compassionate leaders striving to change the world, one act of service at a time. Because in the end, the heart of business is the business of the heart.
Doing Business with a Servant's Heart
What Loyalty Really Costs and Truly Gives Back to Your Business
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Have you ever wondered why loyalty matters beyond points and perks? Today on Doing Business With a Servant’s Heart Steve Ramona welcomes loyalty expert Suri all the way from Dubai to unpack the truth about loyalty. Suri entered the loyalty world by chance but stayed because he discovered something profound about human connection and value. What started for him as a simple job turned into a 15‑year calling where he learned that loyalty is not bought it is earned, and its impact goes far deeper than transactional rewards.
In this episode you will feel what it takes to build real relationships with your customers. You will hear how loyalty programs create repeat customers, reduce marketing costs, and increase lifetime value only when paired with exceptional service. You will learn the difference between gimmicks and meaningful engagement. Suri breaks down what business owners need to look for when choosing a program simplicity, value, emotional resonance, and true alignment with their customers core beliefs.
Steve and Suri explore how the Yes Rewards program brings everyday value into people’s lives with instant points, coffee rewards, and a lifestyle‑first mindset. This conversation will inspire you to stop thinking of loyalty as a gimmick and start seeing it as a powerful amplifier of word of mouth trust. Whether you are a business owner or a leader in your field, you will walk away with clarity on how loyalty programs work, why they must be simple, and how transparent communication is the secret to lasting customer devotion. PS Don’t just hear this episode listen again and act on the insights that resonate most with your journey today.
Guest Bio
Suri is a loyalty expert based in Dubai with over 15 years of experience transforming everyday transactions into meaningful relationships between brands and customers. Starting in insurance and stepping unknowingly into the loyalty sector, he now leads innovation in customer centric reward strategies with Emirates National Oil Company’s Yes Rewards program. He believes true loyalty is earned through value, service, and transparency, and he helps companies design programs that truly serve their communities.
yesrewards.ae
Doing Business with a Servant's Heart Named Top 20 Small Business Marketing Podcast
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