In this episode of SaaS Stories, Lihong Hicken, Co-Founder and CEO of TheySaid, shares how customer-led growth is reshaping SaaS execution and driving sustainable revenue outcomes.

We explore how TheySaid helps companies harness customer insight to strengthen retention, expansion, and net revenue retention, one of the most critical metrics for long-term valuation.

Lihong also unpacks the realities of building new SaaS categories, the importance of market education, and why customer relationships are often the strongest growth lever through key GTM milestones.

A valuable conversation on customer-first growth systems, scalable execution, and turning insight into compounding revenue.

To read more about Customer-Led Growth.

Send us Fan Mail