In this episode of SaaS Stories, Leah Rankin, Chief Product Officer at SightMinder, shares how deep customer insight—not just feature requests—drives meaningful product innovation in hospitality tech.

Leah shares how a chance meeting at Telstra sparked her career in tech, the early disruptor days of cloud-based hospitality solutions, and what it really means to drive product-led growth in a fast-evolving industry. We explore how SightMinder matches the right guests with the right hotels, the power of data and AI in shaping guest experiences, and how to build high-performing, diverse, and collaborative teams.

From leadership philosophies to the future of hospitality tech, this episode is packed with insight, candour, and inspiration for anyone navigating the ever-changing world of SaaS.

If you're navigating product strategy, team leadership, or the future of SaaS in a data-driven world—this one’s for you.

Key Takeaways:

💡 Product-Led Growth: Why the best SaaS platforms are intuitive, self-serve, and built with adoption, upsell, and retention baked in.

🏨 Smart Hospitality: How SightMinder helps hoteliers match with the right guests (not just more guests)—and why it’s like “dating” for hotels.

📊 Data Strategy: Why data is the new oil in hospitality tech—and how SightMinder is investing in AI and a Chief Data Officer to lead the charge.

🚀 Innovation Culture: Hackathons, discovery squads, and giving everyone space to contribute big ideas—how innovation is embedded across teams.

🧠 Servant Leadership: Leah’s leadership philosophy on trust, active listening, and creating an environment where people can be their true selves.

🕰️ Pacing Change: Why patience matters—even in fast-moving SaaS—and how bringing others on the journey can lead to more sustainable transformation.

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