H.E.A.R.D., An AACRAO Podcast
Join three AACRAO members talking about the intersection of DEI, higher education, and our own lives. You’ll hear us be vulnerable, make mistakes, and learn and grow with all of you.
H.E.A.R.D., An AACRAO Podcast
Customer Service and Inclusion with David Williams
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Tashana Curtis, Portia LaMarr, Ingrid Nuttall, David Williams
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Season 4
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Episode 2
On this episode, the HEARD crew spoke with David Williams, Law School Registrar at North Carolina Central University (or NCCU for short) in Durham, North Carolina. NCCU is a historically black college and university or HBCU, and David shared his passion for customer service and how it was influenced by his own experience attending an HBCU. We talked about customer service as less of a function of the workplace and more of an attitude and experience that can make all the difference in creating a sense of inclusion for students (and everyone). David talked about his hands-on approach, how he leverages technology during busy times, and how his background as a music educator helped him with patience.
