Keeping Your Customer At The Heart Of Your Marketing -- Hotjar VP of Marketing & Sales, Sharon Biggar

Mindful B2B Marketing | Business Growth and Social Impact (Former: Forward Launch Your SaaS)

Mindful B2B Marketing | Business Growth and Social Impact (Former: Forward Launch Your SaaS)
Keeping Your Customer At The Heart Of Your Marketing -- Hotjar VP of Marketing & Sales, Sharon Biggar
Oct 31, 2022 Episode 24
Keirra Woodard

TIMESTAMPS

02:00 - Insights on growing the company

06:02 - Getting direct feedback from prospective customers

06:52 - Dealing with different marketing design ideas

11:00 - How to make marketing design work

12:14 - Minimum work needed to get you to your customers

16:01 - What companies should be doing before creating different platforms

16:38 - What assets to test and not to test

GUEST BACKGROUND

Sharon Biggar is currently the VP of Marketing & Sales at Hotjar, a tool that provides product experience insights to over a million websites worldwide. Sharon recently spearheaded a company rebrand that helped Hotjar’s revenue grow more than 50% last year.

MAIN INSIGHT

Keeping your customer at the heart of marketing helps you be more intentional and avoid burning money on testing.

KEY TAKEAWAYS

  1. The core of marketing today is analytics
  2. Marketing has to be data-driven at its core
  3. Keep the customer at the heart of marketing
  4. Prospective customers can give you great, honest, and straightforward feedback
  5. An advert needs to be understood before making it beautiful

PRACTICAL STEPS

  1. Give up the idea that a beautiful advertisement is going to be the most effective
  2. Identify the minimum viable concept that you can deliver to your prospective customer
  3. Get feedback from your customers

TIPS FOR SUCCESS

  1. Develop empathy with your customer
  2. Do not assume that you understand your customers
  3. If the cost of testing outweighs the cost of producing the asset and getting it live, it’s suggested not to test it, and if the cost of producing the asset is high, then it is to be tested

MORE FROM HOTJAR

Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs. Hotjar provides product experience insights which shows how your users are experiencing your website and how to improve your website so that users have a great digital experience. Learn more at hotjar.com

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