On the second episode of the Creating Superfans podcast, I interview Nashville-based photographer Fizzah Raza. I worked with Fizzah for my brand new headshots over the summer and had a WORLD CLASS customer experience. I was wowed before, during, and after our session together and immediately became her superfan. If you’re a solopreneur of any kind, this is a can’t-miss episode filled with tons of ideas that you can implement in your own business. 

Show Notes

4:00 - How Fizzah wowed me before we even met!

6:25 - Fizzah’s follow-up trick

8:11 - Why being personal is sometimes better than being professional

10:22 - What Fizzah did to exceed my expectations the night before our photoshoot

14:25 - The CRITICAL mindset shift that helped Fizzah transform her customer experience

16:15 - How Fizzah maximized the moments after our photoshoot session

19:53 - What are Fizzah’s CX non-negotiables as a customer?

21:44 - How Tiffany & Co and Nike blew Fizzah away 

25:38 - Fizzah’s #1 hack for getting more referrals and repeat business

27:37 - What’s a brand that Fizzah is a superfan of?

Fizzah Raza Photography Website

Follow Fizzah on Instagram

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About Brittany 

Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She’s delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. 

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