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What does it really mean to be yourself at work, not the curated version, not the corporate mask, but the fully expressed you?

In this episode of What One Thing?, transformational speaker and author Judi Holler returns to chat with Smart Meetings content director JT Long to unpack the core idea behind her new book, Holler at Your Dreams. She introduces the concept of self-expressionism, a disciplined, courageous practice of expressing who you are with intention, creativity and self-trust.

Drawing from her background in hospitality, improv and leadership, Holler challenges meeting professionals to step off autopilot and experiment with discomfort as a path to confidence, innovation and authenticity. From rediscovering childhood clues to building psychological and creative safety at work, she shares how small, intentional acts can lead to profound personal and professional shifts.

Her answer to the show’s signature question is clear and bold: The one thing you can do today is shock the system. Try something new. Go where you have no confidence, on purpose. In a world that rewards safety but craves originality, this conversation is a call to choose courage, reclaim your voice and remember that you are the art.

Produced by: Eming Piansay

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In this energizing episode of What One Thing?, Devon Montgomery Pasha sits down with behavioral science expert and global keynote speaker Nancy Harhut to explore why people say yes and how understanding human decision-making can transform both marketing and event design. Nancy breaks down the emotional shortcuts that drive behavior, the four decision defaults that shape how audiences take in information, and the powerful impact of designing for attention, resonance and action. With real-world examples ranging from dentists to conference campaigns, she shows how small psychological cues can unlock major results and why test-and-learn thinking matters more than ever. Whether you craft attendee experiences or brand messages, Nancy offers a fresh, inspiring lens on what truly moves people.

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In this special edition of What One Thing?, Smart Meetings flips the script and “interviews” the city of San Francisco by talking with two of the people who define its spirit. First, Anna Marie Presutti, CEO of SF Travel, shares her journey from Midwest roots to boutique hotels, culminating in her leadership of the city’s destination marketing efforts. She discusses how San Francisco shaped her as a leader, why inclusivity has always been the heart of the city and the surprising Charles Barkley moment that turned into a powerful lesson in civic pride. Presutti also highlights the city’s resurgence, from Union Square’s revival to major events like the World Cup, Super Bowl and the strongest convention season since the pandemic.

Then, we hear from Gary Murakami, vice president of global sales and industry relations at Teneo Hospitality Group and a longtime champion of Northern California’s hospitality community. Murakami reflects on why San Francisco has always been his “North Star,” how its neighborhoods and hotels continuously reinvent themselves and why authenticity and belonging remain the city’s greatest assets. Together, their perspectives offer a vibrant portrait of a place that is constantly evolving yet unmistakably itself.

Host: JT Long

Producer: Eming Piansay

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In this conversation of What One Thing, co-host Devon Montgomery Pasha chats with Shaena Harrison, professional wing person and CEO of Wing People, a boutique agency dedicated to bringing genuine human connection back to business events. After years of producing major conferences and watching attendees struggle to move beyond surface-level networking, Harrison launched a team of trained wing people to help guests skip small talk and spark meaningful relationships. 

Drawing from her lifelong instinct for connecting others and her belief that events succeed when people feel they belong, Harrison explains how her team creates conditions where real conversations can happen through facilitated connection corners and subtle behavioral cues, such as forming a croissant instead of a closed-circle donut. She also shares how her work bridges the gap between data and dialogue, where AI can support personalization but humans still carry the heart of connection. 

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In this episode of What One Thing, host JT Long steps inside the Marriott Bonvoy Convention and Resort Network Elite Experience Suite at the Marriott Marquis New York to explore how meetings can ignite all the senses. Joined by Amanda Cox, vice president of Sales, Convention & Resort Sales, JT Long uncovers how more than 125 Marriott properties are creating turnkey, locally inspired experiences that engage taste, sight, sound and scent.

From Sheraton Grand Seattle’s pine-scented escapes and JW Marriott Marco Island’s “Taste the Sunset” dinner to JW Marriott Tampa Water Street’s “Train Like a Champion” program, planners are finding new ways to connect attendees through play, wellness and storytelling. With an emphasis on sustainability and connection, this episode offers a sensory deep dive into how meetings can be both responsible and remarkably unforgettable.

Produced by: Eming Piansay

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Founding partner of Imprint Events Group, Nicole Marsh, joins host JT Long for a candid conversation about what it really means to lead with heart. She shares lessons from nearly three decades in the hospitality industry, exploring how emotional intelligence, vulnerability and trust can transform teams from the inside out. Whether you’re navigating change, developing new leaders or rediscovering your own passion, this episode offers fresh insight on staying inspired while leading with purpose.

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Live from IMEX America, Smart Meetings’ What One Thing? podcast features candid conversations with three powerhouse leaders shaping the future of events.

Mike Dominguez, president and CEO of Associated Luxury Hotels International, offers clear-eyed optimism about the meetings industry and urges planners to stay nimble, disciplined with their time and realistic about global change.

Tracy Judge, founder and CEO of Soundings, shares how she transformed disruption into opportunity, helping freelancers and companies reskill through the rise of AI.

Jessie States, vice president of MPI Consulting, explores how education evolves, emphasizing curiosity, context and empowerment as key drivers of growth.

Together, they reveal what it takes to lead with adaptability, reimagine learning and create meaningful connections in a rapidly shifting world.

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In this episode of What One Thing?, Smart Meeting's VP, JT Long sits down with Justine Sterling Converse and April Zorsky, co-founders of Brigade Events, a woman-led agency redefining what it means to thrive in the events industry. From producing gatherings for presidents, first ladies and world leaders to orchestrating ultra-exclusive experiences for Fortune 500 executives, celebrities and athletes, Brigade has built its reputation on creativity, precision, and white-glove service.

But beyond the glamour, Justine and April share how they’ve built a culture that puts people first—introducing flexible schedules, maternity leave policies, and a supportive environment where women don’t have to choose between ambition and family. Their story covers resilience during the pandemic, the power of teamwork, and the lessons they’ve carried from their White House and Bush Center years into building their own firm.

Their one thing: Motherhood is a strength, not a limitation. They prove you can run extraordinary events on the world stage and be fully present as parents.

Produced by: Eming Piansay

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In this special episode of What One Thing? we take you behind the scenes of IMEX America 2025 in Las Vegas. First, Carina Bauer, CEO of IMEX Group, shares insights on what is new this year, from AI-powered matchmaking tools and event design upgrades to ambitious sustainability goals such as achieving a 93% waste diversion rate. She also reflects on her leadership legacy and IMEX’s lasting impact on local and global communities.

Next, Tahira Endean, head of program for IMEX, dives into the attendee experience: from Smart Monday education and the buzzing Inspiration Hub to tech showcases, resilience rooms and wellness activations. With more than 150 sessions, 3,000 exhibitors and countless opportunities for connection, IMEX is “Disneyland for event planners.” Whether you are a first-timer or seasoned attendee, this episode offers insider tips to help you maximize learning, networking and those all-important hallway conversations.

Tune in for a roadmap to making the most of your time in Las Vegas and a preview of how IMEX is shaping the future of meetings and events.

Produced by: Eming Piansay

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Smart Meetings vice president and content director JT Long sits down with powerhouse emcee and event strategist Devon Montgomery Pasha for an unforgettable conversation about authenticity, impact and the bold moment she stopped shrinking and chose to take up space. JT shares some exciting news: Devon will join What One Thing? as a future co-host.

From managing stage nerves to navigating motherhood and career with intention, Devon opens up about the mentors who fueled her rise, the rituals that keep her grounded and the spark that powers her work. This episode celebrates bold choices, belonging and the power of showing up fully as yourself.

✨ If you’ve ever made yourself smaller to fit in, this is your invitation to expand.

Produced by: Eming Piansay

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From classical violin gigs in Des Moines to scaling a multimillion-dollar event production empire, Natasha Miller's career journey is anything but ordinary. In this episode, the founder and CEO of Entire Productions joins Smart Meetings Vice President and Content Director JT Long to talk about her path from musician to entrepreneur, the power of self-education, how to claim a seat at the table, and how planners can use AI to amplify their value, not replace it.

Get ready to rethink what it means to be a master.

Produced by: Eming Piansay

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In this inspiring episode of What One Thing, Smart Women in Meetings award winner Shameka Jennings, chief events officer at Events Noire, shares how betting on herself—and doing it scared—became the foundation for a thriving career in impact-driven event strategy.

Host JT Long sits down with Jennings to explore her journey from college campus events to building a successful business rooted in community, diversity, and purpose. She breaks down the IMPACT Approach she uses to design intentional experiences, explains how AI has become a powerful tool in her workflow, and reveals how manifestation (and a silent day in Bali) helped shape her goals.

Listeners will walk away with actionable insights on aligning events with long-term business outcomes, inviting attendees into the process, and trusting their own voice—even when the next step feels uncertain.

Produced by: Eming Piansay

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In this episode of What One Thing, Smart Meetings' VP and editorial director, JT Long, sits down with Shawn Pierce, President of Strategic Events, Meetings & Incentives at MCI USA, to trace his extraordinary journey from humble beginnings on a Texas pig farm to leading a 130-person global team.

Shawn shares the pivotal moment when a mentor saw potential in him that changed his life and how that spark of belief continues to fuel his passion for mentoring future leaders. The conversation dives into:

💡 Why resilience is the defining skill for modern event professionals
💡 The power of mentorship in shaping careers and industries
💡 How to lead through uncertainty and develop teams who thrive under pressure
💡 Real talk on “doer to leader” transitions and why teachers make the best executives
💡 Building a sustainable pipeline of talent in the meetings industry

Whether you're a seasoned planner or just stepping into the field, this episode offers timeless insights on navigating career pivots, cultivating talent and finding purpose in leadership.

🔗 Listen now and discover the one thing that made all the difference in Shawn’s journey and could transform yours.

Produced by: Eming Piansay

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In this powerful episode of What One Thing?, Michelle Mason, president and CEO of ASAE and recipient of the Smart Women in Meetings Marin Bright Legacy Award, opens up about the leadership philosophy that shaped her journey: servant leadership. From humble beginnings and early mentorship from her mother to leading one of the most influential association organizations in the country, Mason shares what it takes to modernize a 100-year-old institution and reimagine its value for a post-pandemic world.

The conversation explores:

• The bold strategic framework behind “Destination 2026”
• The role associations play in workforce development, policy, and human connection
• The personal power of mentorship, emotional intelligence, and lifelong learning

Whether you're an association executive, event professional, or rising leader, this episode offers actionable insight into how values-driven leadership can create lasting impact.

Produced by: Eming Piansay

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In this special live edition of What One Thing?, recorded at Smart Meetings’ Innovation Experience, we head north to explore what makes Toronto a world-class destination for meetings and events. Smart Meetings' editorial director and VP, JT Long, sits down with Romina Kwong, founder of Eco-Friendly Events, and Hailey Dawood, owner of The Idea Hunter, to talk sustainability, diversity and why curiosity may be the most underrated superpower in event planning.

From using expired makeup to create auction-worthy art, curating culturally rich vendor rosters and reducing food waste at scale, these Toronto-based trailblazers are redefining what it means to create meaningful impact through meetings. You'll also hear fresh insights on how AI is shifting the planner’s toolkit—and why knowing your city (and your story) can change everything.

Whether you're an accidental planner, a DEI advocate, or just looking to create more purposeful experiences, this episode offers inspiration, practical takeaways, and a heartfelt reminder: real change starts with asking the right questions.

🎙 Sponsored by Destination Toronto

Produced by: Eming Piansay

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What does it truly mean to be an ally—not just in title, but in everyday action? In this special episode of What One Thing?, we celebrate the inaugural Smart Allies cohort with candid conversations about leadership, mentorship, and advocacy. Leonard Hoops (President & CEO, Visit Indy), David Stevens (Co-founder, Olympian Meeting), and Mike May (President, Brightspot Incentives & Events) join host JT Long to unpack how allies go beyond lip service—walking people through the door of opportunity, not just up to it.

From hiring bold college grads and advocating for accessibility, to amplifying mental health conversations and crediting others in the room (and beyond), this episode is packed with honest stories, leadership wisdom, and action steps for anyone who wants to be a better mentor, sponsor, or ally.

Featuring special guests:
• Leonard Hoops and his accessible vision for Indy
• David Stevens on using your power for good
• Mike May and Brie Richards on paying it forward—early and often

Produced by: Eming Piansay

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In this episode of What One Thing?, Smart Meetings’ vice president and editorial director JT Long reconnects with Carina Bauer, CEO of IMEX Group, for a second conversation about the upcoming IMEX Frankfurt 2025. Bauer shares insights into the surge in global demand despite geopolitical uncertainty and how IMEX Frankfurt prioritizes health, well-being and inclusivity through wellness rooms, mindful scheduling and accessibility initiatives.

They also discuss efforts to nurture future leaders in the events industry, including the Future Leaders Forum, Rising Talent programs and the Young Stars initiative. Bauer introduces the event’s 2025 talking point, “Impact 2.0,” emphasizing connection, sustainability and supporting the next generation of event professionals.

Produced by: Eming Piansay

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In this episode of What One Thing, Smart Meetings VP and Content Director JT Long speaks with IMEX Group CEO Carina Bauer about bold sustainability lessons from IMEX Frankfurt 2024. 

Bauer shares how simple changes—like removing beef from menus and reordering vegetarian options—can dramatically influence attendee behavior. She explains how IMEX measures sustainability efforts using external consultants, carbon tracking platforms, and venue partnerships. 

The conversation also dives into green RFPs, regional differences between the U.S. and Europe, responsible sourcing, waste diversion, and meaningful community give-back initiatives. 

Tune in for actionable insights and inspiring first steps to create more sustainable events.

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Host: JT Long

Producer: Eming Piansay

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In this episode of What One Thing, Smart Meetings’ VP and Content Director JT Long interviews Keith Alper, CEO and chairman of Creative Producers Group. Alper is a veteran of marketing, branding, business strategy and event production.

Alper shares his entrepreneurial journey, starting from childhood performances in his basement to launching his first business at 17 while working at Six Flags. 

He reflects on the influence of his early experiences in the entertainment industry and the customer-first mentality he was ingrained with from amusement parks and hospitality.

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Hosted by: JT Long

Edited and Produced by: Eming Piansay

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 In this episode of What One Thing, host JT Long, VP and editorial director of Smart Meetings, welcomes Robin Shear, founder of Joy to the World Coaching, to discuss the transformative power of joy. Shear shares how embracing joy can enhance personal and professional well-being when embraced even during life's toughest moments. She offers practical tips like the "feel-good score." She recounts spontaneous adventures, like a 10-hour trip for a deep-dish pizza, illustrating how joy can be cultivated through connection, spontaneity, and daily mindfulness.

Produced by: Eming Piansay

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How can leaders lean into having meaningful conversations?

In the latest discussion of What One Thing?, Smart Meetings' JT Long, vice president and content director, chats with Jess Pettitt, a keynote speaker, author and expert on navigating challenging conversations to improve workflow. Pettitt offers some helpful tips to give planners some starting steps in moving their team toward success.

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Hosted by: JT Long
Produced and Edited by: Eming Piansay

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In this discussion of What One Thing?, JT Long, vice president and content director of Smart Meetings, chatted with David Allison, a human values expert and founder of the Value Graphics Research Company, to explore how planners can leverage insights into human behavior to understand their attendees better and create engaging events.

Produced by: Eming Piansay

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Are you integrating cryotherapy and IV drips in your events? On this episode of What One Thing? Smart Meetings' JT Long, vice president and content director, sat down with Sean Hoess, the co-founder of Eudemonia and Wanderlust Festival and Kelly Cavers, chief sales officer for The Palm Beaches, to explore what makes wellness events not only impactful but essential for meeting professionals looking to elevate their own conferences.

Produced by: Eming Piansay

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On this episode of What One Thing?, JT Long vice president and content director of Smart Meetings sits down with Kate Patay, vice president of global engagement for Terramar, and Thuy Diep senior meeting planner of CWT Meetings & Events to discuss the art of building meaningful connections.

Listen in as they explore the differences between transactional and relational encounters.  

Patay and Diep share personal stories that highlight the power of empathy, storytelling, and making personal connections. 

This episode is a must-listen for anyone looking to cultivate more authentic and fulfilling relationships, both personally and professionally.

Hosted by: JT Long
Produced by: Sara Robertson
Edited by: Eming Piansay

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In this episode of What One Thing, a Smart Meetings podcast, host JT Long, vice president and content director of Smart Meetings, explores essential strategies for ensuring safety in an increasingly risky world. JT welcomes Kevin Coffey, a travel security and meeting risk advisor, who brings decades of expertise from his time as a detective with the Los Angeles Police Department's LAX Airport Crimes Investigation.

Coffey shares critical steps and advice to help meeting planners and travelers safeguard themselves and their guests, drawing on his extensive experience in the field.

For more information about Kevin Coffey's presentations, visit www.KevinCoffey.com. To view additional videos of Kevin sharing additional travel skills and meeting risk tips, tricks, and resources, visit his LinkedIn page https://www.linkedin.com/in/kevin--coffey/ 

Produced by: Eming Piansay