Full Throttle, a Presidio Podcast
The Presidio Group’s Director of Multimedia and Events, Jason Stein, hosts Full Throttle, a podcast that brings together industry leaders to discuss retail trends, innovation and thought-provoking business models. Jason interviews some of the industry’s key personalities and insiders. Full Throttle will be available on YouTube, Spotify, Apple Podcasts, Google Podcasts, Stitcher and Pandora. Tune in to stay ahead of industry news and learn how some companies are thriving in the new automotive landscape.
Full Throttle, a Presidio Podcast
Episode 70: Ujj Nath - Co-Founder & CEO of MyKaarma
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What separates a dealership that customers love from one they avoid? According to Ujj Nath, co-founder and CEO of MyKaarma, it comes down to three things: every interaction must be convenient, transparent, and contextual.
In this episode, host Jason Stein sits down with one of the sharpest minds in automotive retail to unpack why dealers still miss nearly half their inbound calls, how AI is about to transform both the front desk and the back of the shop, and why the best service experiences in the world have nothing to do with cars at all. From a $500 dinner at the Strand House to Amazon's 20-second returns, Ujj reveals the customer-experience playbook every dealer should be stealing — and how fixed-ops departments can win service work back from the independents before 2030.
If you run a service drive, manage a dealership, or build the tech behind it, this one's a masterclass in thinking backwards from the customer.
⏱️ Chapters
00:00 — Intro
00:48 — Where dealers and customers disconnect
06:13 — Killing friction with the single-number concept
09:31 — Fixed-ops economics: selling labor hours
11:06 — AI that captures the complaint, not just the appointment
14:10 — The technician knowledge graph (back-of-house AI)
17:15 — Seamless omnichannel: carrying context everywhere
19:19 — Why Amazon is the North Star
21:48 — 2030 & beyond: winning back the service bay
🎧 Full Throttle is Presidio's podcast on the cutting edge of automotive retail.
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