S11 EP01 3 ways to improve your customer retention with Fran Smith

Treat Your Business

Chapters
1:57
The importance of having a great client experience.
6:44
It doesn’t matter how big you are, you are still the owner of your business.
12:45
The importance of creating an experience that is unique to you.
15:36
Why you need to have a minute to think about your customer experience
20:40
Managing clients’ expectations
25:10
Onboarding is just as important as onboarding element.
28:45
How to use feedback to improve what you’re doing
32:58
The importance of creating a feeling
37:06
How to get to the next level of your business.
Treat Your Business
S11 EP01 3 ways to improve your customer retention with Fran Smith
May 17, 2023 Season 11 Episode 25
Katie Bell / Francine Smith

I'd love to hear from you 'text the show'

Season 11: Retention, Quiet Periods, and Seasonal Planning

Welcome to this week's episode of the Treat Your Business podcast, with your host Katie Bell.

Joining Katie this week in the studio is Customer Experience and Retention expert Fran Smith from 'And So The Journey Begins'. 

Key discussion points Katie and Fran discuss during today's episode include:

  • The importance of having a great client experience. 
  • The importance of creating an experience that is unique to you. 
  • Managing clients’ expectations.
  • How to use feedback to improve what you’re doing. 
  • The importance of creating a feeling. 
  • How to get to the next level of your business. 


How to connect with Fran:
Instagram: https://www.instagram.com/andsothejourneybegins.co 

Treat Your Business podcast is proudly sponsored by Klatch:
Results-driven marketing built for healthcare companies. Unlock sustainable growth and maximise ROI with data-driven digital marketing tailored to your business, backed by patient tracking software from search to revenue.

Find out more at https://www.klatch.co.uk

Resources & Links:

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Website: https://Thrive-businesscoaching.com