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Season 9: Tech, Tools, AI, and Clinic Software

Welcome 👋

Welcome back to the Treat Your Business podcast! This week, I’m joined once again by the wonderful Ben from Jane, our episode sponsor and a familiar face around here (third time on the show, he’s practically part of the furniture now!). If you’re a clinic owner who’s ever wondered how to make your software work harder for you, this episode is packed with practical tips and real talk.

Episode Summary 💡

In this episode, Ben and I dig into a challenge we all face: making the most of the software in our clinics. Let’s be honest, most of us only use a fraction of what’s available, and it’s easy to feel time-poor when there’s so much to juggle. Ben shares brilliant insights on how to unlock hidden features, save hours every week, and get a real return on your investment, without the overwhelm. 

We talk about the importance of stepping back from the day-to-day, even if it means sacrificing a bit of short-term income, so you can set up systems that give you more time, energy, and freedom in the long run. 

Key Takeaways 📝

• Don’t just “set and forget” your software: Most clinic owners use just 5–10% of their software’s features. Take time to learn what’s possible and let it work for you!
• Short-term pain for long-term gain: Sometimes you need to step back, invest a day or two in optimising your systems, and watch the benefits snowball.
• Retention tools are your secret weapon: Use features like rebooking reminders, cancellation reports, and automated follow-ups to keep clients coming back.
• Track your time and tasks: Do a simple time analysis for a week - where are you spending hours on admin that could be automated?
• Don’t be afraid to ask for help: Ben and the Jane team are there to support you every step of the way - take advantage of those setup calls!
• Balance your availability: More open slots don’t always mean more bookings. Use tools like “make me look busy” to manage your diary and create demand.
• A process-driven business is a great business: Even as a sole trader, get your processes out of your head and into your systems.

Resources & Links 🔗

• Learn more about Jane and book a personalised demo: Jane.app
• Use code Thriveonemo at sign up for a one-month grace period!
• Got questions for Ben? Reach out through the Jane website or give their UK team a call.

A huge thank you to Jane.app for sponsoring this episode and to Ben for being such a fabulous guest (again!). If you’re ready to reclaim your time, boost your clinic’s efficiency, this chat is a must-listen.

Treat Your Business podcast is proudly sponsored by Klatch:
Results-driven marketing built for healthcare companies. Unlock sustainable growth and maximise ROI with data-driven digital marketing tailored to your business, backed by patient tracking software from search to revenue.

Find out more at https://www.klatch.co.uk

Resources & Links:

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Website: https://Thrive-businesscoaching.com