Treat Your Business

121 The Power of Effective Delegation for Clinic Owners featuring Philippa Aldridge

• Katie Bell / Philippa Aldridge • Season 1 • Episode 121

Share episode

I'd love to hear from you 'text the show'

Welcome back to the Treat Your Business Podcast with Katie Bell! If you’re a clinic owner feeling overwhelmed by an endless to-do list, constantly juggling roles, and struggling to delegate, this episode is for you. Today, we’re diving into the art (and mindset) of delegation, because let’s face it, giving up control is hard! But if you want to grow your business without burning out, it’s time to rethink how you manage your workload.

I’m joined by the brilliant Philippa Aldridge, and together we’ll unpack why delegation isn’t just about handing off tasks, it’s about trust, self-worth, and breaking deep-rooted habits. So, grab a cup of tea and get ready to shift your mindset!

Episode Summary

Are you drowning in an endless to-do list? Do you find it difficult to delegate because you believe no one can do things as well as you? In this episode, Katie is joined by Philippa Aldridge to uncover the real reasons why business owners struggle with delegation, and it goes much deeper than just time management.

Together, they explore the mindset, control, and self-worth issues that make delegation so challenging and share actionable strategies to help clinic owners step back, relinquish control, and empower their teams. If you’re exhausted from doing it all and want to learn how to delegate effectively, this episode is a must-listen!

What You’ll Learn in This Episode:

✅ The psychology behind why delegation feels so hard
✅ Why clinic owners micromanage even when they delegate
✅ How childhood experiences shape your ability to trust others with tasks
✅ The dangers of holding onto roles outside your zone of genius
✅ A practical first step to start delegating with confidence
✅ Why trust and self-awareness are key to building a thriving business

Resources and Links:

📌 Connect with Philippa Aldridge – https://www.linkedin.com/in/philippa-aldridge

💡 Ready to

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk. 

https://www.eventbrite.co.uk/e/smart-investments-when-and-how-to-buy-equipment-for-maximum-profit-tickets-1328729809629?aff=oddtdtcreator 

[00:00:00] Katie Bell: Who here feels like you have a to do list of about a million things? In fact currently I'm looking at my desk and I've got three pieces of paper all with random things written on of things that I've remembered that I need to do and what I'll do first because this is the most wonderful way to procrastinate is I'll rewrite it all out onto one piece of paper because that's obviously going to solve my problem here but I tell you this story because we are here With a guest today, and we are going to be talking about delegation.

[00:00:33] Katie Bell: How do we get better at it? Because it is a skill, it is something that we need to work on, but it's not something that you just can get good at overnight because there is a lot of stuff going on under the surface when it comes to delegation. From a place of self worth, control, people thinking that you're lazy if you're not constantly doing everything all the time.

[00:00:54] Katie Bell: And so if you are a clinic owner listening to this episode, who feels like you've [00:01:00] never got a grip of everything that you possibly need to do, and that there is always something else on the list, or you never seem to get to the bottom of the to do list, you're chasing your tail, you're trying to do everything in your business, and possibly not doing an awful lot of it very well, then pop a chair, grab a cup of tea, and dive in to this episode.

[00:01:20] Katie Bell: Welcome to the Treat Your Business podcast with Katie Bell. I'm Katie, and this is the place to learn the strategies, tactics, tools and mindset needed to build your clinical studio into a business that gives you the time, money, energy, and fulfillment you want and deserve. My team and I work every day with overwhelmed and exhausted clinic owners like you to shift them from a business that is a huge time and energy drain and is not giving them the income they want to Confident clinic owners that are making money.

[00:01:49] Katie Bell: Saving money and getting time back in their lives. So if this sounds like something you want, let's dive in. I'm delighted to tell you this episode of The Treat Your Business podcast is proudly [00:02:00] brought to you by Nookal, the leading practice management software designed to streamline operations and empower every Allied Health Clinic.

[00:02:08] Katie Bell: Their platform seamlessly handles every aspect of your clinic from scheduling and clinical note taking to invoicing and reporting their innovative solution. Will help streamline your clinic and free up your valuable time, allowing you to focus on delivering better patient care and growing your business.

[00:02:26] Katie Bell: So if you are tired of juggling multiple systems and wasting precious hours on administrative tasks, then experience the innovation of Nookal and discover how it can improve the efficiency and profitability of your practice. Visit nookal today to learn more about how their automated features and user friendly interface.

[00:02:47] Katie Bell: Can revolutionize the way you manage your practice. Unlock the full potential of your clinic with Nookal, the practice management software that puts you in control of your time. Thank you for listening. [00:03:00] Now let's get back to business. 

[00:03:08] Katie Bell: Hello, listeners. Welcome back to the Treat Your Business podcast. I am super excited to welcome Philippa back on the show. Hello. Hello. Hello. Thank you for having me again. You are welcome. Philippa, we are here to talk about delegation, getting rid of some of those tasks that you love to call Like the ones that are not in your zone of genius.

[00:03:32] Katie Bell: That also means the things that you're a bit shit at. Or the things that you don't really enjoy. But for many clinic owners what we see, particularly when they join the programme, They're doing everything. They are what I was when I started my clinic, a circus performer. You are the receptionist, you are the accountant, you are the bookkeeper, you are the person that should be doing the marketing, you are the physio, you might be the acupuncturist, you might be the Pilates instructor, [00:04:00] and you're just, you're the cleaner.

[00:04:02] Katie Bell: You're just switching hats all the time, but everything is still within your control. So we have that type of clinic owner who's doing everything, burnt out, exhausted, knackered, just scrambling through the weeks. We've got the clinic owner who starts to relinquish some control because that's what we're telling them that they should be doing when we get rid of some of these lower value tasks in terms of the things that they're not great at.

[00:04:29] Katie Bell: But then they micromanage the shit out of it all. And then we've got the clinic owner who's really advanced and are now getting themselves out of loads of seats in their business because they want they want their time back, their life back. They want their team to do what they're great at doing.

[00:04:46] Katie Bell: But then you put your toe in seats that you don't need to because you don't fully have that trust. Or maybe there is a system. Problem or a process problem or a people problem? 

[00:04:57] Katie Bell: So delegation and being good at it [00:05:00] can happen at every single level of in any business and it never stops, does it? 

[00:05:04] Philippa Aldridge: No.

[00:05:05] Katie Bell: What do you see is the biggest challenge for clinic owners when it comes to getting rid of things they A, don't want to do, they're not great at doing, 

[00:05:16] Philippa Aldridge: I think it is, as you said, it's about relinquishing control. It's also it's partly to do with the time because then I've got to train somebody else to do that thing the way I do it, if they don't have those processes in place.

[00:05:28] Philippa Aldridge: So actually it's quicker if I do it. So they tell themselves stories about this. Ultimately. If we look at the story under the story, it's about worth as well, because for some people, they actually hold on to everything. Because who am I if I'm not doing? Who am I if I've then got more time? Will people, and this is where other stories come up will people think I'm lazy?

[00:05:54] Philippa Aldridge: People think that, I'm greedy because, here I am again, working from home, [00:06:00] working on the business, what do people think of me? So it just brings up lots of other stuff. And for lots of clinic owners, it's easier to stay doing all those things because they tell themselves a story that they're the one who can do it the best.

[00:06:14] Philippa Aldridge: They don't have the time to show somebody what if they get it wrong, but also it's. They're still not emotionally invested in what comes on the other side of it and believe that's okay because there's still other stories underneath that. Yeah. 

[00:06:31] Katie Bell: We were like four minutes in and you went pretty deep there.

[00:06:34] Philippa Aldridge: Yeah, when was I going to mess around? 

[00:06:36] Katie Bell: No, so we've gone we've sacked off the actual topic, we've now gone to self worth. 

[00:06:40] Philippa Aldridge: Yes, sorry. Yeah, 

[00:06:41] Katie Bell: okay. Nah, not sorry.

[00:06:44] Katie Bell: The stories that are under all the stories that you just said they come from being, often, being kids all the time. They come from, is it nought to seven that you say are the most powerful years, the most influential years of where we build our beliefs and our stories up. [00:07:00] So, what kind of things might have happened for people to then be in a clinic and not be able to delegate?

[00:07:07] Philippa Aldridge: It can come from friendship groups. You be the person that's organizing everybody at playtime, and if you don't organize everybody at playtime, you're not playing rounders, you're not playing stick in the mud or whatever, and everyone's just hanging around waiting for you. Yeah, it can be from that reinforcement of I have to be that person who's organizing it, but I also have to be the person who tells everybody where to go.

[00:07:30] Philippa Aldridge: It might also be in, in that respect that it. It could be like at home. It could have been that you've watched your mum model. I don't know why you're doing it that way. I'm just going to do it. Why have you set the dishwasher like that? And your mum restacking the dishwasher because. What's the point in anybody else doing something?

[00:07:51] Philippa Aldridge: I'm the person who does it the best. So it can come from all of those sorts of things. It can be reinforced by anything. It can [00:08:00] be friendship groups from family. It can come from things at school as well. People who've played team sports, but also people who've played, who've just been like an individual.

[00:08:14] Philippa Aldridge: Yes within a sport, I am the best. I'm the best at doing this. I can organize myself. I get all of my things. And also it comes from independence as well. If you've had to be independent from a very early age, then why on earth would you need to rely on anybody else? Because that might not be a safe place.

[00:08:32] Katie Bell: This is when you've got light bulbs going off in your head, this is totally why my mom had to be independent from a very early age. She lost very young. And one of the things I Here, can hear her now saying it to me, and she still says it to me, when we're having a little, moan about something that's gone on in the week.

[00:08:48] Katie Bell: She'll say, Katie, if you want a job doing, just do it yourself. And she says that all the time, and actually the evidence that I used to have is that when my mum used to do the job, she was actually better than everybody [00:09:00] else at doing the job. It was like, that was the evidence that I needed, and I used to think at school, when we had to do, I remember, do you know, I remember going to university and we had to do an interview.

[00:09:10] Katie Bell: We had like straws and sell the tech. We have to build like a model as a team. Can you imagine me in that environment? I'm loving the image I've got. I just imagine around a table of a room of 30 people and we get set this task. We have a time thing to do, to do it in this time. And instantly I have judged and assessed everybody else around the table.

[00:09:35] Katie Bell: And I instantly think they're all shit. And they're not going to be as good at me as this. And nobody's going to take the lead and everybody's a bit quiet and and nobody actually wants to win as much as I want to win. But that was because my upbringing was like you did things to win.

[00:09:50] Katie Bell: You didn't do things to come second. It 

[00:09:53] Philippa Aldridge: wasn't about participation, was it? 

[00:09:58] Katie Bell: It was. I'm wearing a red top today because [00:10:00] I was in the red team. The red team, sports team was the best team. And in, It was, so it was conditioned in me that was a thing, if you're gonna, if you're gonna do a job, do it really well.

[00:10:11] Katie Bell: And so then I just used to think that the evidence I was giving, that everybody around me was just never gonna do a, the job as good. And that really played hard for me when I started running my clinic, because I just kept hold of everything. 

[00:10:28] Philippa Aldridge: Yeah, and I think, and also what we see with our members in Thrive is that they are very good at lots of things.

[00:10:36] Philippa Aldridge: They're in their zone of excellence, but then, but they hardly, they spend hardly any time in their zone of genius because they don't have time for it. And we've got, a zone of incompetence, competence, excellence, and genius. And we all want every member of our team to be spending the majority of their time in their zone of genius, but [00:11:00] we're all quite driven people.

[00:11:02] Philippa Aldridge: We are control enthusiasts. Yes. And so therefore we sometimes don't let anybody, I've, I have positioned people. On a round, roundest team before you need to stand there because that person's about to hit no free thinking of anybody. Yeah, stand there because that's where her ball's going to go. I'm going to, I've got that Philip.

[00:11:26] Philippa Aldridge: I remember from last time, but I don't trust you to remember that. So go and stand there.

[00:11:32] Philippa Aldridge: In fact, no, move. I'll do it. And I can't catch a ball.

[00:11:38] Philippa Aldridge: Yeah, but I'll do it. I'm still going to be better than you. And I can't catch a ball. You know that there is that, but also it's that also that a part of us may have always experienced someone confidently saying to us that they could do it. And then it being a shit show. Yeah, and so we then have [00:12:00] evidence to back it up that actually it's probably just best we don't do it ourselves.

[00:12:03] Philippa Aldridge: Yeah. So it comes down to trust 

[00:12:06] Katie Bell: as well. And this is one of the Patrick Glenz Thione, his five dysfunctional routines. Yes, beautiful. Five dysfunctional routines. The main, like the thing that sits at the bottom of the triangle. 

[00:12:21] Katie Bell: It's 

[00:12:21] Katie Bell: the absence of trust. And when you've got absence of trust, you've got absence of conflict.

[00:12:27] Katie Bell: And absence of conflict is really dangerous, because then everybody's just saying, he's a yes person. But this absence of trust here is so powerful, isn't it, as a leader. Even if you're leading You're the leader in your family, even if you're the, you've got just you working for you. If you've got his trust in self as well as trust in others, isn't it?

[00:12:49] Katie Bell: And if you've got a team around you, if you're constantly micromanaging and you're not empowering your team to step into their zone of excellence, because they've either [00:13:00]hired them too quickly. And they're not the right fit, 

[00:13:03] Philippa Aldridge: you put them 

[00:13:04] Katie Bell: in a seat that isn't what their zone of excellence or zone of genius is or you've, I see all the time, you've given a physio social media strategy to do, what are you doing?

[00:13:19] Katie Bell: Because if that person has the skills and the qualifications and the knowledge and the capacity and the passion to be like, I'm going to run with this and I know how to do this better than you do. But if a physio's zone of genius is helping people get injury free and move better and feel better and live better, not fucking posting on TikTok and Instagram and, Facebook.

[00:13:42] Katie Bell: So this is when we try and think, oh, we'll delegate all of these little shitty roles that I don't want to do, we'll give them to all these people and just get them off my plate and we set people up for failure. 

[00:13:52] Philippa Aldridge: Yeah. Yeah. But a part of us knows that we do it, this is the thing, a part of us knows that we're doing this.

[00:13:59] Philippa Aldridge: Yeah. [00:14:00] We just don't realize, it's not our dominant feature or a dominant thought, but our ego is a trickster and it will set us and them up for failure because it reinforces the story that I'm the most important here that a part of us wants because that's how a part of us gets our needs met.

[00:14:19] Philippa Aldridge: Yeah. By being the person that does everything. A part of us gets the need to be acknowledged and validated. Mets, because, you're so busy, you do so much, you wear so many hats. I don't know how you do it. A part of us loves that. 

[00:14:37] Katie Bell: Oh, a massive part of me loves 

[00:14:38] Philippa Aldridge: that. Still. But that's the acknowledgement and validation.

[00:14:42] Philippa Aldridge: That's where working on your internal team comes from. 

[00:14:44] Katie Bell: Yeah. But it's true, isn't it? Yes. Because we are in this instant gratification society, we are always looking externally for people to tell us we're doing a great job. How many times, Philippa, when I'm doing some big live thing, I come to the back [00:15:00] of the room doing it, I go, Philippa, is it alright?

[00:15:03] Katie Bell: And you go, it's great. And I go, OK, I'm going to ask you again in about 10 minutes. And you go, OK. And I come back, Philippa, is it still alright? It's great, Katie. Just keep doing what you're doing. I'm like, do you think everybody's getting it? Do you think everybody's having a good time? Is everybody involved?

[00:15:16] Katie Bell: And I just need that reassurance that it's okay. I'm doing a great job for me to then confidently sit in my zone of excellence. Zone of genius is the title, into my zone of genius. So some of us need that reassurance, even when you could look so confident from the outside. But you've owned it, 

[00:15:37] Philippa Aldridge: yes? Yeah.

[00:15:39] Philippa Aldridge: This is what's important here, is you've owned that, yeah? I know that a part of me also needs and wants external praise. Yeah, but I own it and I have verbalized it to people. I'm not trying to manipulate a situation to pull it out of people. Yes, [00:16:00] which hand up a part of me used to do. Yeah. Until I realized that I wasn't, that need wasn't being met.

[00:16:09] Philippa Aldridge: aNd this for some people might, it might be far too deep. Yeah. Depending on what time you're listening to this, but yeah, that delegate delegation is, it's not just about really relinquishing control. It's not just about trust. It's that story under the story and the fact that not delegating is actually getting a part of you to have its needs met.

[00:16:33] Philippa Aldridge: Wow. And it doesn't know how to be if it's not getting its needs met that way. Wow.

[00:16:41] Katie Bell: So for, do you think this is also why clinic owners find it so hard? Because often we start, and I was this person as well, I was doing six clinical days a week. I've seen all the patients because it was my name above the door. It was only me in the business. And then you start to realize that I'm actually going to die if I continue [00:17:00] to do this level of clinical work.

[00:17:01] Katie Bell: And so you get team and so on and stuff, and call it lucky, call it whatever you want to call it. I had fabulous people join me quite quickly. And I had that trust because somebody once said to me, don't employ anybody, always employ somebody that's better than you. And a part of me used to believe, Philippa, that there was nobody better than me.

[00:17:28] Katie Bell: And a part of me probably still believes that in some aspects because that's just my conditioning and that's deep rooted. But 

[00:17:34] Philippa Aldridge: that's also, there's also a part of me that also recognizes that a part of you knows that you're really good at something and that is your purpose and that's why you're meant to be here.

[00:17:44] Philippa Aldridge: Absolutely. But yeah, it's how you say it, isn't it? It's the energy behind it. 

[00:17:49] Katie Bell: Of course. But then when you've got people that are we've, you, Nicola, my team around me in my clinic in Thrive, but I just, I'm inspired [00:18:00] by you and I have full trust in my team. Like I could not trust you lot anymore because you're so good at what you do, but because we've put you in the right seat in the business, doing the thing you're the best at doing.

[00:18:17] Katie Bell: Do you think that's why clinic owners who are working all the clinical hours who are the main fee earner find it so difficult to delegate clients, find it so difficult to give up some of their clinical work because we hear this so often, don't we? They've got to create time if they want their business to change.

[00:18:37] Katie Bell: They can't grow their business between client appointments. So they have to do something different. But the thought of passing clients over to another physio. It's so hard. I, it's almost impossible.  

[00:18:50] Katie Bell: Why do you think that is? What's going on there for us? 

[00:18:53] Philippa Aldridge: It's relationships, it's connections, it's worth, isn't it?

[00:18:58] Philippa Aldridge: It's also other [00:19:00] stories about I don't want them to be let down. But a part of me feels that if we fully trusted our team There would be no question about passing them to somebody else. So there's something else going on there underneath all of that. And it's partly because our needs are being met by feeling wanted and needed by that client.

[00:19:28] Philippa Aldridge: But I want to let our listeners know that like I really have had to step into this. Because I run two businesses, I have my clinic and Thrive. Both are big, both grow, particularly Thrive, growing at a pace. And I had to, me and Nicola went to London and we had to sit down and we had to map out on this big strategy day, all of the things that happen in the business, like every job that went on.

[00:19:58] Katie Bell: Can you imagine how bored I was? [00:20:00] Nicola was loving it. I was just drinking mint tea thinking, let's just get this shit out of the way. Every job, right? Podcast, preparation, podcast, editing, podcast, recording, inviting guests onto podcasts. Everything you can imagine that goes on it, right? We have to write it down.

[00:20:16] Katie Bell: And then we have to put it into seats. So we were like we need, this is a marketing, this is sales, this is our, what's our new one called? Enquiries and Relations Team. Yes, I've got that right. Then our Client Care Team. So that's the team that work after we have people come on board. Our Coaching and Delivery Team.

[00:20:37] Katie Bell: So we had to put all of these job roles into these different seats and then we had to put on, put names next to the jobs that were currently happening. And it was that moment that you realize the fucking name is in every one of those fucking back lists. It was ridiculous. And we were thinking, this is not sustainable.

[00:20:59] Katie Bell: So our [00:21:00] coach said to us we are now going to reorganize that for where you're going to be in 12, where this business is going to be in 12 months time.  

[00:21:06] Katie Bell: So we were like I've got to get out of finance. I've got to get out of this. I'm going to get out of this. Got it. So what it then allowed us to do was like, who do we need to hire?

[00:21:15] Katie Bell: Do we need in this business to move this business forward? Cause this is where we're going. I can't possibly have my name in all of those seats because a. A lot of those seats that I've got my name in, I am really shit at doing and I really don't enjoy them. So that was quickly, right? What's going to make the biggest difference?

[00:21:34] Katie Bell: So 

[00:21:34] Philippa Aldridge: I 

[00:21:34] Katie Bell: had to get over myself like really quick because I was thinking we are just going to stagnate and we are not going to be able to make the impact and help this industry at the level that we are here to do. 

[00:21:48] Philippa Aldridge: If 

[00:21:48] Katie Bell: I hold on to this feeling of. It can only be me. If I'm not doing it, people think I'm lazy.

[00:21:55] Katie Bell: If I'm not doing it, then it's not going to be done well. I literally had to have a word with [00:22:00] myself, sat in that boardroom, which was, get over yourself. Because it's stopping you from helping more people. 

[00:22:09] Philippa Aldridge: But you've done, my, my perceived experience is you've done a lot of mindset work. So you were able to be able to say, come on, we've got to get over ourselves here.

[00:22:20] Philippa Aldridge: Cheers. Do it. Yes. And then. Because of 

[00:22:25] Katie Bell: the level of self awareness. Yes. Yes. 

[00:22:27] Philippa Aldridge: And because you have the resilience of mind to then be able to go, okay, on the train home, whatever. How does part of me feel about that part of me is annoyed, part of me is this, part of me is that, but part of me knows that this is the way forward.

[00:22:39] Philippa Aldridge: We can do it. This is all right. You can have a conversation with yourself about it, but it is about self awareness. And I think that overcoming this fear of delegation is also about. Getting to know yourself as well. 

[00:22:53] Katie Bell: 100%. And it's, again, this comes down to, you can have the best strategy in the [00:23:00] world.

[00:23:00] Katie Bell: We can have this fabulous accountability chart that we created in London in this boardroom. But if I was to not have that level of self awareness, resilience, or moment to get over myself and 

[00:23:11] Katie Bell: pull myself out of those feelings, that accountability chart would have come home on my flip chart piece of paper under my arm, and I would have just not done anything with it.

[00:23:21] Katie Bell: You can imagine working with Nicola. By day two, we've actioned half of it. 

[00:23:25] Katie Bell: Great. That's why she's in her zone of genius. Loves to execute on all of that sort of stuff. Bigger picture thinking, strategy, what we're going to do. And so we've just smashed through we've got to pull somebody into finance.

[00:23:37] Katie Bell: We've done this. We've removed them. We've changed that team. We've put those people there. But that's only because we, I, whoever, you as the clinic owner. Have got to give yourself the time and permission to work on you because without that your business isn't going to grow. 

[00:23:59] Philippa Aldridge: And [00:24:00] no amount of pushing through will actually change it.

[00:24:06] Philippa Aldridge: It'll, that'll, it'll happen, it will happen, but it won't have longevity to it or something else will come up and bite you on the bum. Because that is how our mind works, because when a part of us is scared it's going to do anything it can to make us feel metaphorically safe.

[00:24:27] Katie Bell: It's wild, isn't it, what goes on in our brains. I love it. You love it. I love it. You love all this stuff, but I just think the more that I talk, I have read so many books, we've been friends for so many years, Philip, and we've done so much work with you. And just because I'm around you all the time means that I constantly have to work on my own mindset.

[00:24:46] Philippa Aldridge: Yeah. 

[00:24:48] Katie Bell: I can't escape it.

[00:24:50] Katie Bell: Even now I'm still like, wow, I've just had that light bulb moment. I've just had that realization, or I've been able to just, Check back on myself [00:25:00] and go, wow, actually, you've come on a long way because, five years ago you would have been sat still building your straws in the room thinking you're the only person that can do this.

[00:25:07] Philippa Aldridge: Yeah. 

[00:25:07] Katie Bell: And everybody else is shit. 

[00:25:10] Philippa Aldridge: Love that. 

[00:25:11] Katie Bell: Yeah. They weren't great, I'll be honest. They were not great. There was no street. 

[00:25:15] Philippa Aldridge: Nothing great is built from paper, straws and sellotape. 

[00:25:19] Katie Bell: Stupid text. And do you know what it was trying to, what it was trying to demonstrate? Team, teamwork, team building. All it did was it highlight the people that were like me, that were the competitive types, that were like, I'm gonna win at all costs.

[00:25:35] Katie Bell: Fuck you all. We're doing this. And those that are the very quiet, reserved, shy people, it just made them feel even worse. Sheffield Hallam, change your recruitment policy. This was like 20 years ago, so I feel like it's probably advanced to some Lego thing now or something much more advanced.

[00:25:56] Katie Bell: Anyway, I digress. For our listeners what's the key [00:26:00] takeaway here for them? If they're holding on to tasks, if they're chasing the tail, they're on the hamster wheel, they literally just can't keep doing everything that, that they need to do in their business to move forwards. What's the takeaway?

[00:26:12] Philippa Aldridge: I think the takeaway here is those first steps, because we have to get used to this, and this still is part of that doing, because we've got to soothe our ego in this, is to write a list of all the jobs that you'd like to relinquish control of, to let go of, yeah, to start with, and notice how it would feel to not have to do them, because if it would feel great to not have to do them, then we know that then they definitely need to go.

[00:26:37] Philippa Aldridge: Yes, and then we can actually allow ourself to get comfortable with that as well. But it also, it's noticing is that, is this a fit of where is this coming from as well? What, how do I feel about letting somebody else do something? Do I worry that they're not going to do it as well? Do I worry that people will think I'm lazy?[00:27:00]

[00:27:00] Philippa Aldridge: Do I think, what on earth am I going to do with my time? Let's find out what is the, what is underneath all of that. It may be all of them. Yeah. But the first thing is let yourself do something to soothe your ego, to then be able to ask yourself the question. Why is it that I feel that way? Why is it I don't enjoy the idea of delegation?

[00:27:25] Katie Bell: And let me tell you, when you, when this happens And you have fabulous team around you and you have an expert, you just know, I just expect, I know when I walk into the rooms on our strategy days that things are going to be how they need to be. I know that my team are going to be in the places I need them to be.

[00:27:43] Katie Bell: I know everything. When you have that feeling, you can just get on with being the best version of you, which is 

[00:27:51] Philippa Aldridge: amazing. Everything just flows. It's easy. Oh, I love this one as [00:28:00] well. Thank you. 

[00:28:02] Katie Bell: Yes, absolutely. Yes. Philippa, thank you. Our listeners are so grateful for your time. I'm grateful for your time.

[00:28:10] Katie Bell: Thank you. Please come again. I don't know what we're going to talk about next time, but I feel like there's something else juicy that we can dive into. 

[00:28:16] Philippa Aldridge: Always. Always. 

[00:28:18] Katie Bell: Philippa, I love you. Thank you for your time. Love you too. Thank you very much.   

People on this episode

Head Shot

Katie Bell

Host