Treat Your Business

146 Unlocking the Power of Clinic Software with Ben from Jane

• Katie Bell / Ben - Jane.app • Season 1 • Episode 146

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Welcome đź‘‹

Welcome back to the Treat Your Business podcast! This week, I’m joined once again by the wonderful Ben from Jane, our episode sponsor and a familiar face around here (third time on the show, he’s practically part of the furniture now!). If you’re a clinic owner who’s ever wondered how to make your software work harder for you, this episode is packed with practical tips and real talk.

Episode Summary đź’ˇ

In this episode, Ben and I dig into a challenge we all face: making the most of the software in our clinics. Let’s be honest, most of us only use a fraction of what’s available, and it’s easy to feel time-poor when there’s so much to juggle. Ben shares brilliant insights on how to unlock hidden features, save hours every week, and get a real return on your investment, without the overwhelm. 

We talk about the importance of stepping back from the day-to-day, even if it means sacrificing a bit of short-term income, so you can set up systems that give you more time, energy, and freedom in the long run. 

Key Takeaways đź“ť

  • Don’t just “set and forget” your software: Most clinic owners use just 5–10% of their software’s features. Take time to learn what’s possible and let it work for you!
  • Short-term pain for long-term gain: Sometimes you need to step back, invest a day or two in optimising your systems, and watch the benefits snowball.
  • Retention tools are your secret weapon: Use features like rebooking reminders, cancellation reports, and automated follow-ups to keep clients coming back.
  • Track your time and tasks: Do a simple time analysis for a week - where are you spending hours on admin that could be automated?
  • Don’t be afraid to ask for help: Ben and the Jane team are there to support you every step of the way - take advantage of those setup calls!
  • Balance your availability: More open slots don’t always mean more bookings. Use tools like “make me look busy” to manage your diary and create demand.
  • A process-driven business is a great business: Even as a sole trader, get your processes out of your head and into your systems.

Resources & Links đź”—

  • Learn more about Jane and book a personalised demo: Jane.app
  • Use code Thriveonemo at sign up for a one-month grace period!
  • Got questions for Ben? Reach out through the Jane website or give their UK team a call.

A huge thank you to Jane.app for sponsoring this episode and to Ben f

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk. 

Treat Your Business EP146

[00:00:00] Ben: Yeah. It's like that old saying, isn't it? Like it's sometimes one step back to take two forward, nobody likes to lose money.

[00:00:07] But I think it's essential at the start, and it doesn't have to even be that you're losing money, it's just. Setting aside those few hours to really be like, this is my homework for now. And having those few days where you're going to have a bit more downtime is going to give you that so that you can learn it.

[00:00:21] Katie Bell: Welcome to the Treat Your Business podcast with Katie Bell. I'm Katie, and this is the place to learn the strategies, tactics, tools and mindset needed to build your clinical studio into a business that gives you the time, money, energy, and fulfillment you want and deserve. My team and I work every day with overwhelmed and exhausted clinic owners like you to shift them from a business.

[00:00:42] There is a huge time and energy drain and is not giving them the income they want to confident clinic owners that are making money, saving money, and getting time back in their lives. So if this sounds like something you want, let's dive in.

[00:00:58] Today's episode is sponsored by Jane, a clinic management software and EMR. The Jane team knows that when your workday is spent providing care to your patients or your clients, it can feel like there aren't enough hours in the day for the rest of your admin tasks. This can mean scheduling appointments become.

[00:01:16] The hours tasks turning what should be restful evenings into extra long work days. That's why Jane has designed user-friendly online bookings. You can give your patients freedom to book their appointments at their own convenience. Patients can also manage their appointments, fill out intake forms, and enable SMS and email reminders.

[00:01:35] From their secure online portal, which saves you from having to do it manually to see how Jane can help you reclaim your evenings and weekends. Head to the link in the show notes to book a personalized demo. Or if you're ready to get started, you can use the code Thrive one mo at the time of sign up for a one month grace period.

[00:01:52] Apply to your new account.

[00:01:56] Ben, welcome back to the podcast. 

[00:01:58] Ben: Hi Katie. How are you doing? 

[00:02:01] Katie Bell: I'm good. How are you? 

[00:02:02] Ben: Yes, all good. Thanks. Thanks for having me back on. 

[00:02:04] Katie Bell: You are welcome. This is your third time? 

[00:02:06] Ben: It is my third time. You're right. I think in the space of two years. Yeah, three times. 

[00:02:11] Katie Bell: I feel like you might be the guest that's come back the most so far.

[00:02:15] Yes. 

[00:02:16] Ben: Come on, get it on the leaderboard. I did say last time that I'm part of the furniture now, but you, I'm a little bit more so part of the furniture now, but three times I don't 

[00:02:25] Katie Bell: believe that we've, we're going to record another episode for much later on in the year as well. So I think you going to be leaderboard for a while back, which is.

[00:02:33] Excited for this conversation, Ben. So Ben, tell everybody who you are. First of all, I obviously know who you are, but tell our listeners who you are, where you from.

[00:02:41] Ben: My name's Ben. I'm from Jane app. We're a clinic management software. So we serve clinics and individual practitioners alike to help them with all of their clinic management and practice management generally.

[00:02:54] Katie Bell: Fabulous. And Ben, we have chosen a bit of a theme or a topic for this week's episode. Which is how can I think the majority now of clinic owners are using some form of software. In some capacity. But I think one of the biggest challenges that we all have is that we're all time poor and we implement our software and we use it.

[00:03:19] I would say probably five to 10% of probably what it can do. And I think there's a number of reasons for that, but we've decided to dig into that today, haven't we? And really get clinic owners thinking about how much their time is worth Yes. And how they can utilise their software to its full capacity, which is going to get you a, an incredible return on your investment.

[00:03:41] Not from your, just from your initial outlay then, but the cost savings that you'll see month on month. 

[00:03:46] Ben: Yes. And they tend to snowball as time goes along as well, I think. But yeah, you're right. Like people tend to use five to 10% of it and there are many reasons for that. The main one kind of being, I think knowledge.

[00:03:57] Yeah. And have having time to actually invest into it. 'cause when we see people come over, they're often on paper or they're using software they're not so familiar with, so they're essentially time poor when it comes to software. But if you can really dig into the features that it offers, you can let it.

[00:04:12] Snowball from there. And you can get a real return on investment rather than looking at it like at a financial outlay. But again, over that first barrier, I think is the first step to learning more so that you can begin to fill that. 

[00:04:23] Katie Bell: Yeah, I agree. And I think when I look at, like our position in my clinic.

[00:04:29] It's only because we've got a big team. I've got an ops manager, I've got an ops assistant. I've got a full client care team that I've got any layers I have we use Jane, don't we? Ben? Yes. I'm so shitty at using Jane. I have no idea what I'm doing. Half the time I don't need to know exactly, but I've got a layer of team that can ask you the questions.

[00:04:50] And I always say in our meet meetings, have you asked Jane how we can automate this? Have they got a feature that, that could do this for us? Because if we ask those questions more, we could utilise the software for. What it's great at doing rather than try and figure it all out manually ourselves.

[00:05:08] Ben: Yeah. And I think your team are actually great at doing this as well, like with booking calls and just making sure that they're getting help when they need it as well. So they're quite good I think at upscaling their skills. Yeah. To make sure that they're getting the most out of what they've got.

[00:05:22] Yeah. So we always, yeah, see your team booking calls with us and that's all it takes. I think you want a software on your side that's going to give you that time as well. Like I will be honest, not all solutions out there will give you that. Yeah. But having somebody there to hold your hand through the times, especially at the beginning, I think is really important.

[00:05:39] In the steps to you going live with that software and making sure that you are getting the most out of it from the outset. If you can do that from the outset, then you're not going to see yourself in a position where you are, as we said, time poor and you're not going to be knowing how to use it, and you're probably doing a lot more manual tasks or using multiple pieces of software.

[00:05:57] Yeah, I think you are, you're time poor in that sense that from the outset you would need to invest that time so that you can be comfortable with it and get the most out of it. 

[00:06:04] Katie Bell: Absolutely. And I, call it luck or whatever you want to call it, in that position where you've got layers of team, you've got an operations manager, a practice manager, that's what they should be focused on.

[00:06:14] How do you make your company more operationally efficient? But if you are a sole trader, if you work on your own, that can be a real juggle, can't it? Because it's I need hours. Available to implement, move over systems, implement all the stuff, ask the right questions, do the do, learn how to do it.

[00:06:31] But we've got to think about the bigger picture. So whilst ever we might have that short term pressure and pain in that, we've had to say, I'm going to have a day nonclinical, and that day would maybe make me. 700 quid of revenue. If I was to see X amount of patients in that day, but I'm going to say no to that, to spend a day optimising my, customer journey or looking at how the features of the software that I've got can really work for me.

[00:07:00] That will make you hundreds, if not thousands of pounds in return. So it's like coming out of this clinic clinician mentality into business owner mentality. And that's a hard shift for people to make, isn't it, Ben? 

[00:07:11] Ben: Yeah. It's like that old saying, isn't it? Like it's sometimes one step back to take two forward, nobody likes to lose money.

[00:07:18] But I think it's essential at the start, and it doesn't have to even be that you're losing money, it's just. Setting aside those few hours to really be like, this is my homework for now. And having those few days where you're going to have a bit more downtime is going to give you that so that you can learn it.

[00:07:32] And if you're moving from a different software company, that kind of stress that most people have at the start of, oh, I've been using this software for 10 years and I need to move. All of this data over what's going to happen to it once I put it in here. And we're very reassuring at that stage with people because we take all the burden of actually importing it for them, but having that downtime to learn it at the start.

[00:07:53] And just to. Be kind to yourself as well. I think because it's difficult. It is difficult. Leap, leap into different softwares when you are so used to using something or your team might be used to using something for so long. But yeah, I think a couple of days is probably the best course of action for that 

[00:08:08] Katie Bell: and I think if you are thinking about if you are in a position where you've got software that is not cutting.

[00:08:14] Cutting it for you right now, and you are thinking about having to move to to you, or other software that better meets your needs. I always come back to let's just plan when this is going to be the best time for you to do this. There's never a great time in your business. It's never like this opportunity of oh, the stars have aligned and the planets have aligned, and this is when I'm going to do it.

[00:08:37] But don't chuff and do it in the middle of July when your kids are about to break up from some holidays and you've, you're juggling a, a million things. Don't do it in your maybe October, November, which is your busiest time in clinic historically. Really think about it strategically. Put the planning in place Ben, you are and everybody in Jane are so brilliant at taking all of that burden, but there's always things that you need from the clinic owner. There's always questions. There's always things they need to give you answers for. It's better, I guess from your perspective, if we are planning it in a timely way, we've got capacity to answer those questions to really integrate that software into our practice.

[00:09:15] Ben: Yeah. And this is going to be different for everybody, I think. And it will probably depend on the size of your team and the age of your business as well. Yeah. For some people, they're ready to go straight away if they're just launching. Some people might take a month, three months, six months. We've even seen a year in some cases that people are planning this for.

[00:09:31] the important thing is to not Build it up too much in your head, because quite often it's just taking the first step. Once you've taken the first step, you'll have a support team on your side to put everything in place, to put you those kind of tangible goals in your roadmap and just making sure that you are on top of those and responding to those when they come up.

[00:09:50] And. That's the best thing to do. Yeah. There's no pressure to do it all at once. And if it does take three months for you to slowly transition over to something new, then that's totally fine. Nobody's forcing this in a way that it needs to be. You've got one day to do everything and you need to learn this whole software inside and out, and then you're on your own after it.

[00:10:09] It's just not like that. Yeah. But yeah, I think thinking about this less as maybe like an upfront outlaying cost and start thinking about it more as like a time saving tool that in the long term is going to allow you to book more clients in your diary and then actually generate more revenue or even bring on more practitioners that can actually do the bulk of that work, which gifts you time back anyway, is a really important thing to think of when you're making this switch or taking on software for the first time. 

[00:10:37] Katie Bell: We have a saying, Ben, or, I have a saying, which is that a great company is a process driven company. And even as a sole trader, I'm like your process is, even if it's, 'cause it's like always in our head, isn't it? As a sole trade. It's my process is all in there.

[00:10:54] Like how I, how we go through the customer journey. It's all in the head. I have to do lots of things manually. I have to remember to send the invoice at this point and after. Add them to my mailing system at this point and did it, and all these little things. And I'm like, but you don't clearly value your time in the right way if that is how you are currently operating.

[00:11:12] And most people. are in a position where they want more time, they want more freedom as a business owner. And software gives you that. Doesn't it? 

[00:11:22] Ben: Yes. Yes it does. Try and explain that to somebody else as well. Like when you've got something in your head of all these tiny little tasks that you need to do as soon as you want to bring on help or try and explain it to somebody else as to what your process is, that's really difficult to do if it's not written down anywhere.

[00:11:37] Yeah. But I think probably software gives you a framework to work within. As soon as you learn the standard flows of how to use something and how it can then begin working for you rather than you working for it that's when you are going to see the most return on your actual initial time that you put in that and your financial investment into that as well.

[00:11:56] 'cause it's going to start generating you more revenue, more clients, like we said before. 

[00:12:00] Katie Bell: What are some of the most common areas, and we can talk about Jane specifically here because you the knowledge for you there, is there then. But what are the common areas that clinic owners don't use the software for when they could?

[00:12:14] Ben: I think it's more of the fine tuned as I tend to describe them, features, things that kind of work in the background that aren't at the forefront of maybe what it looks like at face value. So for example, most clinic softwares are going to have a diary on it. Everyone's. Knows where that is. Like they'll book their appointments in it, they'll use it for payments.

[00:12:35] Like they're quite obvious features to see. Yeah, I think ones that people don't use as often are probably more like the retention tools that are offered in software, which you can really use to your advantage. Like for example you can pull up a list of everybody that hasn't rebooked. You can send them notifications through that.

[00:12:52] You can. Set up say ratings, emails to go out so you can start building your Google review kind of portfolio. Those kinds of things where they automatically work in the background or aren't so for at the forefront of what you see when you go into a software. Those are the most underutilised things I would say, where you can really start generating that return on investment that we're talking about.

[00:13:14] Katie Bell: And do you think that's because people are just not doing it even manually? Or do you think that's because people are doing it manually and. Haven't ever explored that the software could then do this for them? 

[00:13:26] Ben: It's probably a combination of both. Yeah. For if you don't know that it's there, you're not going to know it's there and you're not going to use it.

[00:13:32] Sometimes it, this is why we really plug that we should have a account setup consultation with you at the start. When you take on your account with us, that's just going to be like a 45 minute call where we sit down and we say, okay, this is where everything is. We really listen to like how your business is put together.

[00:13:48] And we say, this is what's on offer here and this is how you can best pick up your business and drop it in here so that you can get the most out of it. And we find that the people that do take on those calls tend to get the most value out of Jane, at least because that's what I can speak for.

[00:14:02] From when they have those calls from the outset and usually within two of those calls you are up and running and you have somebody, as we said before, like holding your hand through that whole process so that you can alleviate some of that stress at the start of moving over to something new where you might feel like you're on your own, you're never on your own with us.

[00:14:19] Katie Bell: Yeah. And that was really that for that you got your support network is absolutely brilliant. And so retention is a big thing and that like instantly. And where I always say we, we are leaving masses of money on the table over here because you haven't got a process in place that ensures that you are retaining well.

[00:14:40] So that could be, we've got sales issue. In terms of how we work with clients, that element needs fixing and needs sorting. It might be that we're too relying on pay as you go systems and not, programs or packages. And then so that could be a, an issue. But then we've got all of these patients that, the ones that drop off your list and you don't know why, and then three months later you go, oh, I wonder where, Harry went,

[00:15:05] And yeah, I've seen him for ages. You can't possibly keep up with it all in your own head, but you can have return visit reminders set up, can't you? That just happen automatically for you. You can, as you've said, print cancellation reports off. We do that weekly and then we are contacting clients.

[00:15:24] Any of those that have rang and said, I've got customer appointments tomorrow, I'll ring you back to get rebooked in. They just could disappear off into this world of. Unknowns, but your reports, good software can pull those reports and we can then act on it, and that is money that otherwise would've been lost or left on the table.

[00:15:43] Ben: Yeah, that's how you have to be looking at it through that kind of lens. I think. Of course, in clinic world, we do need to know when somebody's had enough treatment and they are well again, and they're at their optimal health and we can allow them to come back for maintenance treatments from them.

[00:15:57] But keeping somebody on track with their care I think is really important. I think especially packages and memberships is a big shift in the industry right now to keep people coming back. It's upfront revenue for you, which works really great, but also you've got people knowing what's going to happen next if we're doing single treatments, it is like you are relying on that person to rebook in order for you to get more revenue out of that person.

[00:16:22] Yeah. Whereas if you are on a package or a membership, you're paying upfront. So they know that they've prepaid for X number of sessions, or if their membership is a six month membership. And then you've said at the end, we will review that a three month or six month period, for example. It keeps patients accountable to their own care and to take a little bit more ownership of it.

[00:16:40] Yeah. Rather than picking up the phone to badger people to rebook, which of course we have to do. Of course we do have to do that. Yeah. But yeah, having something that can take some of the heavy lifting for you, I think is really important to, to implement if you can. 

[00:16:53] Katie Bell: I think as your business grows, you need to have more transparency, more visibility on your metrics and your numbers.

[00:17:01] And Jane in particular has a great reporting system where it's going to tell you a lot of what you need to know. 

[00:17:07] Ben: Yeah, absolutely. Yeah. So we've got like a full reporting function for different sort of types of metric as well. So it might be patient metrics, appointment metrics, or even billing.

[00:17:17] Sometimes we show people like a payments report and they're like, oh, I've been doing my taxes every single year, just wading through my bank account. And you mean that this is going to keep track of all the payments that go through? I'm like, yep. It does do that. Yeah. So you can just print this off at the end of the year and then you've got something to submit to HMRC at the end, and they're like, great.

[00:17:35] Katie Bell: So there's so many ways that you can time save and therefore. Even if you are not making any more money, which you will do, but if you are saving money, then you are se you are essentially making more money because you're able to make more money over less time. Yeah. I think I would encourage and urge our listeners to think about the software that they've got in their company right now.

[00:18:03] Is it fit for purpose? And really do, I guess do a time analysis even on a basic piece of paper written down of like a seven day time analysis and I do this quite often, usually quarterly, which is I write down the list of all the things that I do in the week.

[00:18:23] So on a Monday, it's like right nine till nine 15 I was doing this, but nine 15 till nine 30 I was doing this. And I, and it's a ball ache and it's boring. But I get to the end of the week and then I can categorise. I spent nine and a half hours on admin. And I spent 10 hours on the podcast.

[00:18:41] Great. That's my zone of genius. That's where I need to be leaning into more. I was in, content and delivery for 10 hours. Great. That's my zone of genius. Happy with those. Why am I spending nine and a half hours on admin? What are those admin tasks? How can I elevate, delegate, and elevate those tasks?

[00:18:58] How can I get my software to do some of those for me? Yeah. So that might be the first step then, it to, to analyze where they're spending the time. 

[00:19:05] Ben: Yeah, absolutely. Your software can help you with this as well. Like it can give you a breakdown while Jane can. Anyway, again, I'm speaking on behalf of Jane.

[00:19:12] It can give you a breakdown of kind of the amount of hours that you've had scheduled in your diary and how much of that is being actually spent seeing patients so that you can actually. Recognize where your gaps are, that you can be spending this time and invest in this time, or asking questions as to why people aren't booking that spot.

[00:19:27] Is that best utilised there? Maybe we can move that somewhere else. So just having. Oversight and insight into the data, I think is some of the first steps to actually optimising your time to reclaim it back. Yeah. Because quite often I think people want to work as much as they can get, as many patients through the door as possible, treat as many people as possible, but then.

[00:19:48] As we've been saying in this kind of theme on this podcast, they're time poor at that stage. So those kind of processes that they've put into place, there's little wiggle room to actually do anything or change anything 'cause they're so full with patients actually taking a step back and delegating your time a little bit more on what's important and what's urgent.

[00:20:05] Yeah. Is really powerful and your software can do that for you with some of the reporting tools. 

[00:20:10] Katie Bell: I love that idea of it telling you, because one of the things we do in our Evolve program, Ben, which is like the program for people who've been in business like a year, but they're still relatively small.

[00:20:20] There's nothing wrong with that. They're just new in, in their, in that business life. And we do a numbers analysis in week two. And we get super clear of what the numbers are telling us. Now, some of them can utilise their software, but some of them have had to, with the last cohort that came through, had to do some things manually.

[00:20:38] But one of the things that just reminded me was we got them to look at over an average of three months, how many hours were available in their diary for clients to book, and how many hours they actually utilised. Because I think the temptation is to make yourself too available. And think that's going to get you more clients when actually it, it doesn't, and it's not necessary to be available all the time.

[00:21:04] But some of them were able to halve their clinical diaries, but still make the same amount of money. Yeah. So in their heads they've gone from this, like I never have any time I'm really busy on my diary. Because they thought they were clinical nine till six, Monday to Friday. And I'm like, but if you were nine till six, Monday to Friday, you would be making 8, 9, 10 KA month. Yes. You are making four. So we've got a gap. I would guess you were about 50% occupancy on your diary. And lo and behold, the numbers showed us that. And so some of them were able to go. I could just tighten up my working times, be more specific as to how I book people more efficient.

[00:21:42] So they made the same amount of money, but over 50% of the time that they were working and it, what it allowed them to do then was have. Dedicated and sort of time to work on their business. 

[00:21:53] Ben: Yes. 

[00:21:54] Katie Bell: And I said, you can't grow your business between client appointments. So if you nine till six, but only 50% occupancy, don't think that 50% you're going to utilise in a really efficient way, because you're definitely not, by the time you've seen a patient made a cup of tea, wrote the notes up, set your room up, oh, your next patient's here, that 15, 20 minute, 30 minute gaps just flitted away.

[00:22:14] Ben: Yeah. 

[00:22:14] Katie Bell: And so that's what you are saying, Ben, isn't it? It's jane can tell us this information. 

[00:22:20] Ben: Yeah, so you can see what's being booked on what days and how much actual time you spent in clinic and how much you've actually spent of that seeing patients. If we're looking at these kind of like 20 minute gaps that get lost, it's often, I think.

[00:22:35] What I tend to recommend is focused time. Yeah. You might lose 20 minutes three times a day, let's say for easy numbers five days a week and you've lost five hours where you could have been sat down actually like doing focus time. Yeah. And those 20 minutes, there's nothing you can do in 20 minutes.

[00:22:51] But also if you are opening up, like you said a nine to six, five days a week and you are at 50% capacity and it's spotted throughout all of those days. If I was opening up that up as a consumer looking for care, I would be like, oh, like this person isn't very busy. I wonder why if you actually condense the days and you've got two or three days where you are booked back to back, that can be, I think that can reflect a better impression than having more spots open.

[00:23:18] And I think that often the mindset is if I have the most open, I'm going to get the most bookings, but it can actually do the opposite. So striking a balance with it is. Really important. I think 

[00:23:27] Katie Bell: that is exactly the case. Like the, you need to have availability, particularly if you have an online booking system, because you don't want clients to, you don't spend money on Google Ads, then head, head to your online booking system and then be like, oh, I can't get in for weeks.

[00:23:40] Yeah, that's not great, but there is a balance of being, Hey, I'm just free all the time. Booking whenever you want. 

[00:23:46] Ben: Yeah. We do have a tool that helps with this actually. So we call it make me look busy. So if you did want to offer more availability, you could have the nine to six, five days a week if you wanted to, but you could say, only show.

[00:23:58] Two or three appointments at once and it'll show the rest of them as booked. So it's giving you the impression that you are more booked than you are and more on demand than you are. So it's really great, I think, for people starting out where you might have two days available, but you're trying to get your first clients in there, so you might want one or two.

[00:24:13] So it shows that other people are going or give that impression as well. So that can help you at the start as well. 

[00:24:20] Katie Bell: Yeah. 

[00:24:20] Ben: That's so cool. And you can do this on a per practitioner basis as well. So if you're a larger clinic and you've bought on someone new that isn't going to have any clients yet, you can set that on their individual profile as well.

[00:24:31] So that it's just having that for one person rather than somebody that is booked out back to back. You're obviously not going to want that for them. It's not really too relevant. But yeah, something like that can help with that as well. But I do think striking a balance between having enough availability for people to book, but also recognising I do need a few hours to myself to invest in operational stuff.

[00:24:50] Katie Bell: Yeah, 

[00:24:50] Ben: that's the balance I think that a lot of clinic owners do struggle with a lot. 

[00:24:56] Katie Bell: Yeah. Yeah. I agree. Absolutely. So Ben. Can I dig and find out what exciting things Jane have got coming in the next few months? Are you allowed to give me any little ideas yet? 

[00:25:07] Ben: Yes, I can. So we've actually got something launching in the next few weeks.

[00:25:12] So we're launching Jane Payments terminals. So we're getting integrated pay card payment terminal, so you can begin to take payments in clinic and that's also going to give you some extra features. For online gift cards, for example, they can now add a credit card through their, debit or credit card through their intake form so that you are not having to take that at the time of booking as like a friction step.

[00:25:34] But instead you can send the format and then get them to do that on that after. So we've done a bit of a payments revamp, which of course when we're discussing in the. Remit of growth and revenue. These are all extra things that you're going to be able to utilise to get more money running through.

[00:25:48] But that's what we've got on the horizon. It's literally going to be out in a few weeks. We've just tested that and we're ready to go. So we're waiting to push the button now, which is really exciting. That is so nice. Yeah, we will have some other bits come in as well. But my lips are tightly sealed for now.

[00:26:02] That's the only, that's the only one that I can give away 'cause we're always at launch for it. But you'll know, you've used Jane for a number of years, Katie, like we're always developing things to make the software better. We don't just contain what we've got. We always try and scale it up as best as we can and we try and serve it as, serve the software for the people that use it. So we respond on what people want and we build things that people want, not what we think people want. We really do listen to feedback and act on it. 

[00:26:29] Katie Bell: Yeah, me too. 

[00:26:29] Ben: Exciting things to come, especially for the uk. 

[00:26:32] Katie Bell: Oh gosh. I'm excited.

[00:26:33] Yeah, Ben. For all of our listeners who might be on a piece of software that is not currently serving them, or that they'd be, they've known about Jane for ages and they just need to have a chat with somebody, how do they reach out to you? How do they get in contact with you? 

[00:26:47] Ben: So you can go to our main website, you can book a demo straight through there.

[00:26:50] It might be helpful if we could put that in the show notes or something. Kate, if you're happy to do that, absolutely will. Yeah, sure. I would say if you are intrigued about Jane, just come and have a demo with us. Somebody, it might even be me, sits on Zoom with you for an hour and we'll just give you like a tour of the software for the bits that are going to be most relevant to you.

[00:27:05] So we'll just ask you a few questions about the kinds of things that you're currently struggling with and we'll be able to optimise that call so that we're showing you what's going to be relevant to you, but yet you can. Give us a call as well in the uk, so we've got a UK number that you can just speak to someone on the phone when you need to, or you can send us an email.

[00:27:21] We've got lots of different channels that you can get in touch to. Just have a chat with someone about your current processes. 

[00:27:25] Katie Bell: Fabulous. Ben, thank you for being here for the third time. 

[00:27:29] Ben: You're most welcome. No, it's always a pleasure to come on and do it. 

[00:27:33] Katie Bell: Oh, thanks Ben. And we'll see for, 'cause I know you're coming back for a fourth episode.

[00:27:36] don't no if you know this yet, but you are. 

[00:27:39] Ben: Yeah, we're here for it. 

[00:27:39] Katie Bell: And thank you for all your support on this podcast and for serving our listeners in such a fabulous way. 

[00:27:45] Ben: You are most welcome. You're most welcome. It's always a pleasure.

[00:27:48]

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Katie Bell

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