Guest
Rob Markey
Rob Markey is a Senior Lecturer at Harvard Business School and an advisory partner at Bain & Company. The creator of the Net Promoter System, he has spent more than three decades helping companies grow by earning customer loyalty and increasing the value of their customer relationships.
He teaches Managing Service Operations in the MBA program at HBS and hosts the Customer Confidential podcast, where he speaks with leaders building customer-centric businesses.
He is the co-author of The Ultimate Question 2.0 and a leading voice in the movement toward Customer Capitalism.