What Actually Sets Franchise Owners Up for Success with Kim Hiebert Artwork

The Small Business School Podcast

Ready to leave the small business struggle behind? The “School for Small Business” podcast supports small business owners in scaling a business that is profitable, purposeful, and doesn’t leave you burnt out. No matter whether you run your business online or you own a brick-and-mortar, you can expect our world class experts to support you with mindset, tactics, and everything in between so you can have the business you dreamed of. Based on our lived experience, we know that small business CAN be easy and we are here to show you how.The “School for Small Business” is hosted by Staci Millard, a CPA by trade with over 15 years of experience seeing the behind the scenes of thousands of small businesses. After growing and selling her first 7 figure business, Staci has been on the ground running - mentoring small businesses and working to increase success rates. Staci strongly believes you don’t need to have gone to business school to be successful so you can expect nothing but simple, impactful advice. Tune in each Tuesday for a new 30 minute or less episode of nothing but valuable advice to help you grow your small business. We are so excited for you to be on this journey with us!

All Episodes

The Small Business School Podcast

What Actually Sets Franchise Owners Up for Success with Kim Hiebert

January 29, 2026 • Staci Millard • Episode 370

Welcome back to Small Business School! In today’s episode, Staci sits down with Kim Hiebert, CEO of Door Gurus, for a candid, behind-the-scenes conversation about franchising without the glossy brochure promises. Drawing from her experience as both a former franchisee and a current franchisor, Kim breaks down what most people don’t ask before buying into a franchise, where real value actually lives, and why support, integrity, and financial literacy matter far more than a recognizable logo.

Key topics covered:

The biggest myths about franchising and why it’s never a “set it and forget it” business
How to evaluate the real value exchange before buying into a franchise
Why brand recognition alone doesn’t guarantee success (especially in small markets)
What Kim’s experience as a franchisee taught her about building an ethical franchisor model
The three non-negotiables Door Gurus built into their franchise structure and why they matter
Why community, relationships, and reputation are becoming more powerful than rigid brand control
The hidden risks of brick-and-mortar, inventory-heavy franchise models
Why financial literacy, cash flow awareness, and understanding your numbers are essential
How ongoing support (not just SOPs) determines long-term franchise success
What to look for in a franchisor when things inevitably get hard

Franchising isn’t about buying a name, it’s about partnering with people who are invested in your success. This episode is a reminder to slow down, look past the logo, and choose business models built on integrity, support, and long-term sustainability.

Connect with Kim:

Instagram: @kimberley.hiebert @doorgurus.ca

Website: www.doorgurusfranchise.com

Staci's Links:
Instagram. Website.