If you’ve spent any time talking with operators recently, you’ve probably heard some version of the same challenges: Finding great people, keeping great people and helping them grow. 

At a time when staffing pressures remain high, burnout continues to affect onsite teams and technology is reshaping how work gets done, the future of talent has become one of the most important conversations in rental housing.

In this episode, we sit down with Kelli Lea, Senior Regional Manager for Greystar and 2025-2026 President of the NAAEI Board of Directors, and Pam Weber, NAAEI Senior Vice President, to discuss what they’re seeing from across the industry, emerging workforce trends leaders should be paying attention to, and how education and professional development are evolving to meet the moment.

We also explore how AI is changing professional development, why credentials still matter and what every rental housing professional can do today to future-proof their career. 

To learn more about how the National Apartment Education Institute can yhelp you succeed in the rental housing industry, visit https://naahq.org/naaei 

Please note that as is the case for all The NAA Apartmentcast episodes, nothing contained within this podcast should be treated as legal advice. The information presented is for educational purposes only.