{"version":"1.0.0","segments":[{"speaker":"Rebecca Turnbull","startTime":5.339,"endTime":8.309,"body":"Welcome to the"},{"speaker":"Rebecca Turnbull","startTime":5.339,"endTime":8.309,"body":"Listen perspective. I'm your"},{"speaker":"Rebecca Turnbull","startTime":8.309,"endTime":12.449,"body":"host, Rebecca Hastings. I've"},{"speaker":"Rebecca Turnbull","startTime":8.309,"endTime":12.449,"body":"spent over a decade working with"},{"speaker":"Rebecca Turnbull","startTime":12.449,"endTime":15.929,"body":"executives in the tech sector,"},{"speaker":"Rebecca Turnbull","startTime":12.449,"endTime":15.929,"body":"and help successful companies"},{"speaker":"Rebecca Turnbull","startTime":15.929,"endTime":20.069,"body":"build their leadership teams and"},{"speaker":"Rebecca Turnbull","startTime":15.929,"endTime":20.069,"body":"scale. During my career, I've"},{"speaker":"Rebecca Turnbull","startTime":20.069,"endTime":22.829,"body":"been lucky to have the privilege"},{"speaker":"Rebecca Turnbull","startTime":20.069,"endTime":22.829,"body":"of learning from many"},{"speaker":"Rebecca Turnbull","startTime":22.829,"endTime":26.489,"body":"exceptional leaders. In these"},{"speaker":"Rebecca Turnbull","startTime":22.829,"endTime":26.489,"body":"conversations, you'll get"},{"speaker":"Rebecca Turnbull","startTime":26.489,"endTime":29.849,"body":"perspectives from peers, be"},{"speaker":"Rebecca Turnbull","startTime":26.489,"endTime":29.849,"body":"inspired, and learn what it"},{"speaker":"Rebecca Turnbull","startTime":29.849,"endTime":33.209,"body":"takes to become one of the best."},{"speaker":"Rebecca Turnbull","startTime":29.849,"endTime":33.209,"body":"This is your chance to listen to"},{"speaker":"Rebecca Turnbull","startTime":33.209,"endTime":36.509,"body":"experts talking about the"},{"speaker":"Rebecca Turnbull","startTime":33.209,"endTime":36.509,"body":"challenges, solutions, and the"},{"speaker":"Rebecca Turnbull","startTime":36.509,"endTime":39.479,"body":"vital insights they've gained in"},{"speaker":"Rebecca Turnbull","startTime":36.509,"endTime":39.479,"body":"their careers to date."},{"speaker":"Unknown","startTime":41.58,"endTime":43.65,"body":"If you want to be a"},{"speaker":"Unknown","startTime":41.58,"endTime":43.65,"body":"great place to work, and you"},{"speaker":"Unknown","startTime":43.65,"endTime":46.92,"body":"want people to come and work"},{"speaker":"Unknown","startTime":43.65,"endTime":46.92,"body":"with you in that great place to"},{"speaker":"Unknown","startTime":46.92,"endTime":51.0,"body":"work, than really being able to"},{"speaker":"Unknown","startTime":46.92,"endTime":51.0,"body":"kind of demonstrate that you"},{"speaker":"Unknown","startTime":51.03,"endTime":54.36,"body":"that you care about social value"},{"speaker":"Unknown","startTime":51.03,"endTime":54.36,"body":"passionate sprouter, it's in"},{"speaker":"Unknown","startTime":54.36,"endTime":56.64,"body":"your DNA that really matters to"},{"speaker":"Unknown","startTime":54.36,"endTime":56.64,"body":"people."},{"speaker":"Rebecca Turnbull","startTime":56.97,"endTime":59.37,"body":"Annabelle is"},{"speaker":"Rebecca Turnbull","startTime":56.97,"endTime":59.37,"body":"the CEO of balloon Procurement"},{"speaker":"Rebecca Turnbull","startTime":59.37,"endTime":62.73,"body":"Services, which is the leading"},{"speaker":"Rebecca Turnbull","startTime":59.37,"endTime":62.73,"body":"public sector fully managed"},{"speaker":"Rebecca Turnbull","startTime":62.73,"endTime":66.21,"body":"marketplace, and build there are"},{"speaker":"Rebecca Turnbull","startTime":62.73,"endTime":66.21,"body":"just absolutely so many things"},{"speaker":"Rebecca Turnbull","startTime":66.21,"endTime":70.05,"body":"that I'd love to cover with you."},{"speaker":"Rebecca Turnbull","startTime":66.21,"endTime":70.05,"body":"But before we get into lots of"},{"speaker":"Rebecca Turnbull","startTime":70.05,"endTime":73.08,"body":"the topics, the first thing I"},{"speaker":"Rebecca Turnbull","startTime":70.05,"endTime":73.08,"body":"want to do is just congratulate"},{"speaker":"Rebecca Turnbull","startTime":73.08,"endTime":76.95,"body":"you on securing a place on the"},{"speaker":"Rebecca Turnbull","startTime":73.08,"endTime":76.95,"body":"times great places to work list"},{"speaker":"Rebecca Turnbull","startTime":76.95,"endTime":80.37,"body":"recently, your chief people"},{"speaker":"Rebecca Turnbull","startTime":76.95,"endTime":80.37,"body":"officer Pam actually talked me"},{"speaker":"Rebecca Turnbull","startTime":80.37,"endTime":83.19,"body":"through the results. And one of"},{"speaker":"Rebecca Turnbull","startTime":80.37,"endTime":83.19,"body":"the things that like stood out"},{"speaker":"Rebecca Turnbull","startTime":83.19,"endTime":86.61,"body":"to me as someone who's worked"},{"speaker":"Rebecca Turnbull","startTime":83.19,"endTime":86.61,"body":"internally and people operations"},{"speaker":"Rebecca Turnbull","startTime":86.61,"endTime":89.91,"body":"is just like how consistently"},{"speaker":"Rebecca Turnbull","startTime":86.61,"endTime":89.91,"body":"over the last few years, you"},{"speaker":"Rebecca Turnbull","startTime":89.91,"endTime":92.91,"body":"have moved the matrix over like"},{"speaker":"Rebecca Turnbull","startTime":89.91,"endTime":92.91,"body":"multiple areas just"},{"speaker":"Rebecca Turnbull","startTime":92.91,"endTime":97.41,"body":"incrementally, to like really"},{"speaker":"Rebecca Turnbull","startTime":92.91,"endTime":97.41,"body":"boost that positive culture and"},{"speaker":"Rebecca Turnbull","startTime":97.41,"endTime":103.02,"body":"employee experience. So tell us,"},{"speaker":"Rebecca Turnbull","startTime":97.41,"endTime":103.02,"body":"what are your top tips for"},{"speaker":"Rebecca Turnbull","startTime":103.05,"endTime":104.91,"body":"developing a positive culture?"},{"speaker":"Unknown","startTime":105.15,"endTime":107.88,"body":"Well, our records first"},{"speaker":"Unknown","startTime":105.15,"endTime":107.88,"body":"of all, it's great to be here."},{"speaker":"Unknown","startTime":107.91,"endTime":111.87,"body":"And yes, thank you are"},{"speaker":"Unknown","startTime":107.91,"endTime":111.87,"body":"absolutely delighted with. With"},{"speaker":"Unknown","startTime":111.87,"endTime":114.84,"body":"that results on the on the times"},{"speaker":"Unknown","startTime":111.87,"endTime":114.84,"body":"great places to work list, we're"},{"speaker":"Unknown","startTime":114.84,"endTime":118.74,"body":"very, very proud of what we've"},{"speaker":"Unknown","startTime":114.84,"endTime":118.74,"body":"achieved. So but I guess"},{"speaker":"Unknown","startTime":118.77,"endTime":122.67,"body":"firstly, you need to decide what"},{"speaker":"Unknown","startTime":118.77,"endTime":122.67,"body":"sort of culture you're looking"},{"speaker":"Unknown","startTime":122.67,"endTime":125.43,"body":"for in the business, and your"},{"speaker":"Unknown","startTime":122.67,"endTime":125.43,"body":"what's going to result in most"},{"speaker":"Unknown","startTime":125.43,"endTime":129.0,"body":"productive and engaged"},{"speaker":"Unknown","startTime":125.43,"endTime":129.0,"body":"workforce. And of course,"},{"speaker":"Unknown","startTime":129.0,"endTime":131.79,"body":"employee productivity is one of"},{"speaker":"Unknown","startTime":129.0,"endTime":131.79,"body":"the most critical aspects of"},{"speaker":"Unknown","startTime":131.79,"endTime":136.17,"body":"running successful business. So"},{"speaker":"Unknown","startTime":131.79,"endTime":136.17,"body":"you need to have a clear sense"},{"speaker":"Unknown","startTime":136.17,"endTime":140.34,"body":"of what the organization is"},{"speaker":"Unknown","startTime":136.17,"endTime":140.34,"body":"culturally defined by, and then"},{"speaker":"Unknown","startTime":140.34,"endTime":143.07,"body":"you need to lead and persuade"},{"speaker":"Unknown","startTime":140.34,"endTime":143.07,"body":"the organization is choosing"},{"speaker":"Unknown","startTime":143.07,"endTime":147.3,"body":"that culture for themselves. And"},{"speaker":"Unknown","startTime":143.07,"endTime":147.3,"body":"then I guess you will send me to"},{"speaker":"Unknown","startTime":147.33,"endTime":150.39,"body":"ensure you only hire employees"},{"speaker":"Unknown","startTime":147.33,"endTime":150.39,"body":"who were who were able to, you"},{"speaker":"Unknown","startTime":150.39,"endTime":154.59,"body":"know, square their interests"},{"speaker":"Unknown","startTime":150.39,"endTime":154.59,"body":"with that model. Yeah, you, Adam"},{"speaker":"Unknown","startTime":154.59,"endTime":159.21,"body":"for Unfortunately, one of the"},{"speaker":"Unknown","startTime":154.59,"endTime":159.21,"body":"major parts of, you know,"},{"speaker":"Unknown","startTime":159.21,"endTime":162.03,"body":"building a successful culture"},{"speaker":"Unknown","startTime":159.21,"endTime":162.03,"body":"and a business that people often"},{"speaker":"Unknown","startTime":162.03,"endTime":165.84,"body":"forget, as they didn't target"},{"speaker":"Unknown","startTime":162.03,"endTime":165.84,"body":"employee happiness. And that's"},{"speaker":"Unknown","startTime":165.84,"endTime":169.56,"body":"actually a really critical"},{"speaker":"Unknown","startTime":165.84,"endTime":169.56,"body":"aspect of productivity. And"},{"speaker":"Unknown","startTime":169.56,"endTime":173.85,"body":"studies have shown that happy"},{"speaker":"Unknown","startTime":169.56,"endTime":173.85,"body":"employees are sort of 10 to 12%"},{"speaker":"Unknown","startTime":173.85,"endTime":174.9,"body":"more productive."},{"speaker":"Rebecca Turnbull","startTime":175.32,"endTime":177.9,"body":"Well, that's"},{"speaker":"Rebecca Turnbull","startTime":175.32,"endTime":177.9,"body":"fantastic. So you're saying you"},{"speaker":"Rebecca Turnbull","startTime":177.9,"endTime":181.2,"body":"know, really choose what your"},{"speaker":"Rebecca Turnbull","startTime":177.9,"endTime":181.2,"body":"choice is going to be, and make"},{"speaker":"Rebecca Turnbull","startTime":181.2,"endTime":185.64,"body":"sure that everyone who's on"},{"speaker":"Rebecca Turnbull","startTime":181.2,"endTime":185.64,"body":"board will coming on board is on"},{"speaker":"Rebecca Turnbull","startTime":185.64,"endTime":188.88,"body":"board with what the new culture"},{"speaker":"Rebecca Turnbull","startTime":185.64,"endTime":188.88,"body":"is going to be. And then making"},{"speaker":"Rebecca Turnbull","startTime":188.88,"endTime":193.17,"body":"sure that that results in"},{"speaker":"Rebecca Turnbull","startTime":188.88,"endTime":193.17,"body":"everyone's happiness. So talk us"},{"speaker":"Rebecca Turnbull","startTime":193.17,"endTime":196.8,"body":"through the journey that you've"},{"speaker":"Rebecca Turnbull","startTime":193.17,"endTime":196.8,"body":"been on around culture, that one"},{"speaker":"Rebecca Turnbull","startTime":196.8,"endTime":200.79,"body":"of the things that I always find"},{"speaker":"Rebecca Turnbull","startTime":196.8,"endTime":200.79,"body":"so interesting about Bloom is,"},{"speaker":"Rebecca Turnbull","startTime":201.03,"endTime":205.05,"body":"like, I could almost guess what"},{"speaker":"Rebecca Turnbull","startTime":201.03,"endTime":205.05,"body":"some of your cultural attributes"},{"speaker":"Rebecca Turnbull","startTime":205.05,"endTime":207.09,"body":"are just from speaking to"},{"speaker":"Rebecca Turnbull","startTime":205.05,"endTime":207.09,"body":"different people across the"},{"speaker":"Rebecca Turnbull","startTime":207.09,"endTime":210.39,"body":"business. And I've spoken to"},{"speaker":"Rebecca Turnbull","startTime":207.09,"endTime":210.39,"body":"people in four or five teams and"},{"speaker":"Rebecca Turnbull","startTime":210.69,"endTime":213.96,"body":"like, there are really"},{"speaker":"Rebecca Turnbull","startTime":210.69,"endTime":213.96,"body":"consistent behaviors, and then"},{"speaker":"Rebecca Turnbull","startTime":214.2,"endTime":216.54,"body":"obviously work with you. I'm"},{"speaker":"Rebecca Turnbull","startTime":214.2,"endTime":216.54,"body":"aware of these like trademark"},{"speaker":"Rebecca Turnbull","startTime":216.54,"endTime":219.63,"body":"behaviors that you have. So"},{"speaker":"Rebecca Turnbull","startTime":216.54,"endTime":219.63,"body":"firstly, tell us what are the"},{"speaker":"Rebecca Turnbull","startTime":219.63,"endTime":222.3,"body":"trademark behaviors? And how did"},{"speaker":"Rebecca Turnbull","startTime":219.63,"endTime":222.3,"body":"you choose them?"},{"speaker":"Unknown","startTime":222.54,"endTime":225.27,"body":"So Well, what we did"},{"speaker":"Unknown","startTime":222.54,"endTime":225.27,"body":"was we engaged with the whole"},{"speaker":"Unknown","startTime":225.27,"endTime":228.69,"body":"business in a really"},{"speaker":"Unknown","startTime":225.27,"endTime":228.69,"body":"collaborative way, and actually"},{"speaker":"Unknown","startTime":228.69,"endTime":232.56,"body":"asked the business, what they"},{"speaker":"Unknown","startTime":228.69,"endTime":232.56,"body":"thought our trademark behaviors"},{"speaker":"Unknown","startTime":232.56,"endTime":235.74,"body":"should be. So it's quite"},{"speaker":"Unknown","startTime":232.56,"endTime":235.74,"body":"interesting, because what are"},{"speaker":"Unknown","startTime":235.77,"endTime":240.03,"body":"the three trademark behaviors?"},{"speaker":"Unknown","startTime":235.77,"endTime":240.03,"body":"Are we work together? We are"},{"speaker":"Unknown","startTime":240.03,"endTime":243.6,"body":"real and true. And we are"},{"speaker":"Unknown","startTime":240.03,"endTime":243.6,"body":"curious. Now, you'll probably"},{"speaker":"Unknown","startTime":243.6,"endTime":247.2,"body":"see a lot of company values"},{"speaker":"Unknown","startTime":243.6,"endTime":247.2,"body":"that, that talk about"},{"speaker":"Unknown","startTime":247.23,"endTime":253.2,"body":"collaboration and authenticity"},{"speaker":"Unknown","startTime":247.23,"endTime":253.2,"body":"and innovation. And actually,"},{"speaker":"Unknown","startTime":254.01,"endTime":257.64,"body":"our trademark behaviors do"},{"speaker":"Unknown","startTime":254.01,"endTime":257.64,"body":"mirror those values. But because"},{"speaker":"Unknown","startTime":257.64,"endTime":260.22,"body":"they've come up through the"},{"speaker":"Unknown","startTime":257.64,"endTime":260.22,"body":"business, they sort of said no,"},{"speaker":"Unknown","startTime":260.22,"endTime":264.15,"body":"we don't want everybody says Be"},{"speaker":"Unknown","startTime":260.22,"endTime":264.15,"body":"authentic, you know, what does"},{"speaker":"Unknown","startTime":264.15,"endTime":267.09,"body":"that mean? That you what we want"},{"speaker":"Unknown","startTime":264.15,"endTime":267.09,"body":"is we are real and true. Because"},{"speaker":"Unknown","startTime":267.09,"endTime":271.44,"body":"we really feel like we can grab"},{"speaker":"Unknown","startTime":267.09,"endTime":271.44,"body":"hold of that and, and I'm work"},{"speaker":"Unknown","startTime":271.44,"endTime":275.04,"body":"with that. But I do believe"},{"speaker":"Unknown","startTime":271.44,"endTime":275.04,"body":"authentic leadership is vital"},{"speaker":"Unknown","startTime":275.04,"endTime":279.54,"body":"and really important to keep the"},{"speaker":"Unknown","startTime":275.04,"endTime":279.54,"body":"culture alive. But that's sort"},{"speaker":"Unknown","startTime":279.54,"endTime":282.15,"body":"of where we are real and true"},{"speaker":"Unknown","startTime":279.54,"endTime":282.15,"body":"really works for us as a"},{"speaker":"Unknown","startTime":282.15,"endTime":283.11,"body":"trademark behavior."},{"speaker":"Rebecca Turnbull","startTime":283.86,"endTime":285.9,"body":"And then we"},{"speaker":"Rebecca Turnbull","startTime":283.86,"endTime":285.9,"body":"are curious, that's definitely"},{"speaker":"Rebecca Turnbull","startTime":285.9,"endTime":288.0,"body":"something that I've encountered."},{"speaker":"Rebecca Turnbull","startTime":285.9,"endTime":288.0,"body":"And I think that lots of"},{"speaker":"Rebecca Turnbull","startTime":288.0,"endTime":291.06,"body":"companies talk about being"},{"speaker":"Rebecca Turnbull","startTime":288.0,"endTime":291.06,"body":"curious, but actually it's like"},{"speaker":"Rebecca Turnbull","startTime":291.06,"endTime":296.13,"body":"the way in which you go about is"},{"speaker":"Rebecca Turnbull","startTime":291.06,"endTime":296.13,"body":"very thoughtful and people being"},{"speaker":"Rebecca Turnbull","startTime":296.13,"endTime":299.61,"body":"curious, inquisitive for the"},{"speaker":"Rebecca Turnbull","startTime":296.13,"endTime":299.61,"body":"right reasons. It's, you know,"},{"speaker":"Rebecca Turnbull","startTime":299.61,"endTime":304.05,"body":"always very positive in terms of"},{"speaker":"Rebecca Turnbull","startTime":299.61,"endTime":304.05,"body":"the dialogue that people seem to"},{"speaker":"Rebecca Turnbull","startTime":304.05,"endTime":304.47,"body":"have."},{"speaker":"Unknown","startTime":304.589,"endTime":306.839,"body":"Yeah. And it's sort of"},{"speaker":"Unknown","startTime":304.589,"endTime":306.839,"body":"giving people a license to say,"},{"speaker":"Unknown","startTime":306.839,"endTime":309.719,"body":"you know, everything we do every"},{"speaker":"Unknown","startTime":306.839,"endTime":309.719,"body":"day, you know, is there a better"},{"speaker":"Unknown","startTime":309.719,"endTime":312.749,"body":"way that we can do it? Let's"},{"speaker":"Unknown","startTime":309.719,"endTime":312.749,"body":"let's get curious about, you"},{"speaker":"Unknown","startTime":312.749,"endTime":316.379,"body":"know, the right formula and the"},{"speaker":"Unknown","startTime":312.749,"endTime":316.379,"body":"right and the right recipe. And"},{"speaker":"Unknown","startTime":316.379,"endTime":319.439,"body":"there's always room for"},{"speaker":"Unknown","startTime":316.379,"endTime":319.439,"body":"improvement. Right? So it's"},{"speaker":"Unknown","startTime":319.439,"endTime":325.049,"body":"having that, you know, real"},{"speaker":"Unknown","startTime":319.439,"endTime":325.049,"body":"curiosity about, about finding"},{"speaker":"Unknown","startTime":325.169,"endTime":327.569,"body":"the best way to do something,"},{"speaker":"Unknown","startTime":325.169,"endTime":327.569,"body":"for example,"},{"speaker":"Rebecca Turnbull","startTime":327.96,"endTime":330.06,"body":"definitely."},{"speaker":"Rebecca Turnbull","startTime":327.96,"endTime":330.06,"body":"And you took you talked about"},{"speaker":"Rebecca Turnbull","startTime":330.06,"endTime":334.41,"body":"how, like, you went out to the"},{"speaker":"Rebecca Turnbull","startTime":330.06,"endTime":334.41,"body":"business to get people to have"},{"speaker":"Rebecca Turnbull","startTime":334.41,"endTime":336.72,"body":"like feedback and input into"},{"speaker":"Rebecca Turnbull","startTime":334.41,"endTime":336.72,"body":"what these behaviors should be."},{"speaker":"Rebecca Turnbull","startTime":337.65,"endTime":341.22,"body":"How did you go about doing that?"},{"speaker":"Rebecca Turnbull","startTime":337.65,"endTime":341.22,"body":"Because there's some companies"},{"speaker":"Rebecca Turnbull","startTime":341.22,"endTime":343.98,"body":"where it's just, they'll just"},{"speaker":"Rebecca Turnbull","startTime":341.22,"endTime":343.98,"body":"send out emails and surveys,"},{"speaker":"Rebecca Turnbull","startTime":343.98,"endTime":347.64,"body":"what what kind of process did"},{"speaker":"Rebecca Turnbull","startTime":343.98,"endTime":347.64,"body":"you guys deploy? Now, we"},{"speaker":"Unknown","startTime":347.639,"endTime":350.429,"body":"actually had"},{"speaker":"Unknown","startTime":347.639,"endTime":350.429,"body":"collaborative working sessions."},{"speaker":"Unknown","startTime":350.879,"endTime":357.449,"body":"And so we've launched the"},{"speaker":"Unknown","startTime":350.879,"endTime":357.449,"body":"redefining of the culture as a"},{"speaker":"Unknown","startTime":357.479,"endTime":361.649,"body":"as a as a as a little mini"},{"speaker":"Unknown","startTime":357.479,"endTime":361.649,"body":"program, and we had a wider team"},{"speaker":"Unknown","startTime":361.649,"endTime":366.029,"body":"consult on it. And then that"},{"speaker":"Unknown","startTime":361.649,"endTime":366.029,"body":"went down to a smaller team, who"},{"speaker":"Unknown","startTime":366.029,"endTime":369.239,"body":"really did all the sort of real"},{"speaker":"Unknown","startTime":366.029,"endTime":369.239,"body":"kind of legwork behind it, and"},{"speaker":"Unknown","startTime":369.239,"endTime":373.889,"body":"then they fed all of that back"},{"speaker":"Unknown","startTime":369.239,"endTime":373.889,"body":"back up to the Exec. You know, I"},{"speaker":"Unknown","startTime":373.889,"endTime":378.659,"body":"think they it was a fantastic"},{"speaker":"Unknown","startTime":373.889,"endTime":378.659,"body":"result. And you know, these"},{"speaker":"Unknown","startTime":378.689,"endTime":383.009,"body":"things don't really work. So"},{"speaker":"Unknown","startTime":378.689,"endTime":383.009,"body":"well, if they come top down, I"},{"speaker":"Unknown","startTime":383.009,"endTime":385.469,"body":"think coming up from the"},{"speaker":"Unknown","startTime":383.009,"endTime":385.469,"body":"business means that, you know,"},{"speaker":"Unknown","startTime":385.859,"endTime":387.419,"body":"we really care about them."},{"speaker":"Rebecca Turnbull","startTime":387.72,"endTime":390.75,"body":"Yeah. And it's"},{"speaker":"Rebecca Turnbull","startTime":387.72,"endTime":390.75,"body":"so refreshing to hear, because"},{"speaker":"Rebecca Turnbull","startTime":391.14,"endTime":394.35,"body":"there are companies that I've"},{"speaker":"Rebecca Turnbull","startTime":391.14,"endTime":394.35,"body":"gone to work with, and they"},{"speaker":"Rebecca Turnbull","startTime":394.35,"endTime":397.08,"body":"didn't have their values. So a"},{"speaker":"Rebecca Turnbull","startTime":394.35,"endTime":397.08,"body":"leadership team have the whole,"},{"speaker":"Rebecca Turnbull","startTime":397.8,"endTime":401.04,"body":"called, we've got, we've got 30"},{"speaker":"Rebecca Turnbull","startTime":397.8,"endTime":401.04,"body":"minutes, let's, let's choose"},{"speaker":"Rebecca Turnbull","startTime":401.04,"endTime":404.55,"body":"five words that we put on the"},{"speaker":"Rebecca Turnbull","startTime":401.04,"endTime":404.55,"body":"wall. And I think that really"},{"speaker":"Rebecca Turnbull","startTime":404.55,"endTime":408.27,"body":"getting everyone on board is"},{"speaker":"Rebecca Turnbull","startTime":404.55,"endTime":408.27,"body":"more time consuming. But the way"},{"speaker":"Rebecca Turnbull","startTime":408.27,"endTime":411.78,"body":"you've described it's not just"},{"speaker":"Rebecca Turnbull","startTime":408.27,"endTime":411.78,"body":"like you sent out a survey or an"},{"speaker":"Rebecca Turnbull","startTime":411.78,"endTime":413.97,"body":"email for those who are"},{"speaker":"Rebecca Turnbull","startTime":411.78,"endTime":413.97,"body":"interested sounds like this has"},{"speaker":"Rebecca Turnbull","startTime":413.97,"endTime":416.88,"body":"been like quite a thorough"},{"speaker":"Rebecca Turnbull","startTime":413.97,"endTime":416.88,"body":"approach. And, you know, as"},{"speaker":"Rebecca Turnbull","startTime":416.88,"endTime":419.58,"body":"you're going through that is"},{"speaker":"Rebecca Turnbull","startTime":416.88,"endTime":419.58,"body":"kind of like helping to embed"},{"speaker":"Rebecca Turnbull","startTime":419.82,"endTime":422.91,"body":"those values that you've ended"},{"speaker":"Rebecca Turnbull","startTime":419.82,"endTime":422.91,"body":"up with, within the business."},{"speaker":"Rebecca Turnbull","startTime":422.91,"endTime":427.83,"body":"It's definitely, you know, a"},{"speaker":"Rebecca Turnbull","startTime":422.91,"endTime":427.83,"body":"more like, thorough and"},{"speaker":"Rebecca Turnbull","startTime":427.83,"endTime":432.24,"body":"disciplined way of doing it. And"},{"speaker":"Rebecca Turnbull","startTime":427.83,"endTime":432.24,"body":"it takes more time, but I think"},{"speaker":"Rebecca Turnbull","startTime":432.24,"endTime":436.59,"body":"it is more successful"},{"speaker":"Rebecca Turnbull","startTime":432.24,"endTime":436.59,"body":"ultimately. And so how has this"},{"speaker":"Rebecca Turnbull","startTime":436.59,"endTime":440.31,"body":"process of you getting the"},{"speaker":"Rebecca Turnbull","startTime":436.59,"endTime":440.31,"body":"culture more aligned and"},{"speaker":"Rebecca Turnbull","startTime":440.31,"endTime":444.81,"body":"improving the work environment?"},{"speaker":"Rebecca Turnbull","startTime":440.31,"endTime":444.81,"body":"Like, how has that impacted the"},{"speaker":"Rebecca Turnbull","startTime":444.81,"endTime":446.4,"body":"business and your customers?"},{"speaker":"Unknown","startTime":446.49,"endTime":450.33,"body":"So you know, so? So"},{"speaker":"Unknown","startTime":446.49,"endTime":450.33,"body":"great question. So in terms of"},{"speaker":"Unknown","startTime":450.6,"endTime":454.65,"body":"impacting the business, it's had"},{"speaker":"Unknown","startTime":450.6,"endTime":454.65,"body":"a really significant effect on"},{"speaker":"Unknown","startTime":454.65,"endTime":458.22,"body":"our retention metrics, they"},{"speaker":"Unknown","startTime":454.65,"endTime":458.22,"body":"they've really improved, which,"},{"speaker":"Unknown","startTime":458.22,"endTime":461.1,"body":"of course, has a direct impact"},{"speaker":"Unknown","startTime":458.22,"endTime":461.1,"body":"on the bottom line, because"},{"speaker":"Unknown","startTime":461.1,"endTime":463.98,"body":"everybody, every time somebody"},{"speaker":"Unknown","startTime":461.1,"endTime":463.98,"body":"leaves the business, and then"},{"speaker":"Unknown","startTime":463.98,"endTime":466.35,"body":"you've got the cost of"},{"speaker":"Unknown","startTime":463.98,"endTime":466.35,"body":"recruitment, and then, and then"},{"speaker":"Unknown","startTime":466.35,"endTime":469.41,"body":"training, that new starter, of"},{"speaker":"Unknown","startTime":466.35,"endTime":469.41,"body":"course, people will always leave"},{"speaker":"Unknown","startTime":469.44,"endTime":473.4,"body":"you for good and positive"},{"speaker":"Unknown","startTime":469.44,"endTime":473.4,"body":"reasons. But essentially, I"},{"speaker":"Unknown","startTime":473.4,"endTime":475.44,"body":"want, you know, committed and"},{"speaker":"Unknown","startTime":473.4,"endTime":475.44,"body":"productive people, and you've"},{"speaker":"Unknown","startTime":475.44,"endTime":478.53,"body":"got the right skills and"},{"speaker":"Unknown","startTime":475.44,"endTime":478.53,"body":"experience, and we're really"},{"speaker":"Unknown","startTime":478.53,"endTime":481.77,"body":"committed to what we do bloom"},{"speaker":"Unknown","startTime":478.53,"endTime":481.77,"body":"and then feel happy in their"},{"speaker":"Unknown","startTime":481.77,"endTime":486.9,"body":"jobs. But you know, that's that"},{"speaker":"Unknown","startTime":481.77,"endTime":486.9,"body":"retention percentage improved"},{"speaker":"Unknown","startTime":486.9,"endTime":494.1,"body":"from 60% to 88%. Yeah, which is,"},{"speaker":"Unknown","startTime":486.9,"endTime":494.1,"body":"which is very significant. And,"},{"speaker":"Unknown","startTime":494.13,"endTime":497.28,"body":"and I guess, you know, how has"},{"speaker":"Unknown","startTime":494.13,"endTime":497.28,"body":"it impacted our customers? Well,"},{"speaker":"Unknown","startTime":497.28,"endTime":500.34,"body":"it's a known fact really, that"},{"speaker":"Unknown","startTime":497.28,"endTime":500.34,"body":"happy employees means happy"},{"speaker":"Unknown","startTime":500.34,"endTime":505.02,"body":"customers. And there's a,"},{"speaker":"Unknown","startTime":500.34,"endTime":505.02,"body":"there's a Gallup report that I"},{"speaker":"Unknown","startTime":505.02,"endTime":510.69,"body":"read. And in that they state"},{"speaker":"Unknown","startTime":505.02,"endTime":510.69,"body":"that employees who are more"},{"speaker":"Unknown","startTime":510.69,"endTime":514.2,"body":"engaged are more likely to"},{"speaker":"Unknown","startTime":510.69,"endTime":514.2,"body":"improve customer relationships,"},{"speaker":"Unknown","startTime":514.29,"endTime":519.15,"body":"resulting in a 20% increase in"},{"speaker":"Unknown","startTime":514.29,"endTime":519.15,"body":"sales. So there's some good data"},{"speaker":"Unknown","startTime":519.15,"endTime":523.14,"body":"out there to show you that you"},{"speaker":"Unknown","startTime":519.15,"endTime":523.14,"body":"know, how happy people should be"},{"speaker":"Unknown","startTime":523.14,"endTime":525.03,"body":"happy, really happy customers."},{"speaker":"Rebecca Turnbull","startTime":526.5,"endTime":527.97,"body":"And there's"},{"speaker":"Rebecca Turnbull","startTime":526.5,"endTime":527.97,"body":"been some other really positive"},{"speaker":"Rebecca Turnbull","startTime":527.97,"endTime":530.94,"body":"things that I think have"},{"speaker":"Rebecca Turnbull","startTime":527.97,"endTime":530.94,"body":"happened in bloom over the last"},{"speaker":"Rebecca Turnbull","startTime":530.94,"endTime":535.26,"body":"couple of years, right"},{"speaker":"Rebecca Turnbull","startTime":530.94,"endTime":535.26,"body":"innovation and things that have"},{"speaker":"Rebecca Turnbull","startTime":535.26,"endTime":539.13,"body":"really moved the business"},{"speaker":"Rebecca Turnbull","startTime":535.26,"endTime":539.13,"body":"forward. So there's definitely"},{"speaker":"Rebecca Turnbull","startTime":539.16,"endTime":542.31,"body":"additional benefits that are"},{"speaker":"Rebecca Turnbull","startTime":539.16,"endTime":542.31,"body":"probably there. Now, I've, as I"},{"speaker":"Rebecca Turnbull","startTime":542.31,"endTime":544.68,"body":"said, I've alluded to, I've"},{"speaker":"Rebecca Turnbull","startTime":542.31,"endTime":544.68,"body":"worked with a lot of businesses"},{"speaker":"Rebecca Turnbull","startTime":544.68,"endTime":550.47,"body":"where they talk about their"},{"speaker":"Rebecca Turnbull","startTime":544.68,"endTime":550.47,"body":"values. And maybe there is a"},{"speaker":"Rebecca Turnbull","startTime":550.47,"endTime":553.62,"body":"real aspiration, but they don't"},{"speaker":"Rebecca Turnbull","startTime":550.47,"endTime":553.62,"body":"always get them into action. And"},{"speaker":"Rebecca Turnbull","startTime":553.83,"endTime":557.25,"body":"I can definitely vouch for the"},{"speaker":"Rebecca Turnbull","startTime":553.83,"endTime":557.25,"body":"fact that I seem to have seen"},{"speaker":"Rebecca Turnbull","startTime":557.25,"endTime":561.33,"body":"them a bit more consistent"},{"speaker":"Rebecca Turnbull","startTime":557.25,"endTime":561.33,"body":"within bloom than a couple of"},{"speaker":"Rebecca Turnbull","startTime":561.33,"endTime":564.15,"body":"other businesses. And I think"},{"speaker":"Rebecca Turnbull","startTime":561.33,"endTime":564.15,"body":"that that's a real achievement."},{"speaker":"Rebecca Turnbull","startTime":565.44,"endTime":570.06,"body":"Getting them embedded and having"},{"speaker":"Rebecca Turnbull","startTime":565.44,"endTime":570.06,"body":"that behavior aligned, is the"},{"speaker":"Rebecca Turnbull","startTime":570.06,"endTime":574.71,"body":"hardest part. So please tell us"},{"speaker":"Rebecca Turnbull","startTime":570.06,"endTime":574.71,"body":"how have you achieved it? What"},{"speaker":"Rebecca Turnbull","startTime":574.71,"endTime":577.2,"body":"tips would you share with other"},{"speaker":"Rebecca Turnbull","startTime":574.71,"endTime":577.2,"body":"executives?"},{"speaker":"Unknown","startTime":577.86,"endTime":579.96,"body":"So now I'm in is"},{"speaker":"Unknown","startTime":577.86,"endTime":579.96,"body":"massively important. You can go"},{"speaker":"Unknown","startTime":579.96,"endTime":582.93,"body":"through these exercises and then"},{"speaker":"Unknown","startTime":579.96,"endTime":582.93,"body":"you know, put these things in a"},{"speaker":"Unknown","startTime":582.93,"endTime":586.83,"body":"bottom drawer and that's that,"},{"speaker":"Unknown","startTime":582.93,"endTime":586.83,"body":"so it's really important to kind"},{"speaker":"Unknown","startTime":586.83,"endTime":591.81,"body":"of live and read them on a daily"},{"speaker":"Unknown","startTime":586.83,"endTime":591.81,"body":"basis which which we strive to"},{"speaker":"Unknown","startTime":591.81,"endTime":598.08,"body":"do so. Few areas, really, we've"},{"speaker":"Unknown","startTime":591.81,"endTime":598.08,"body":"got a monthly award or awards"},{"speaker":"Unknown","startTime":598.08,"endTime":602.37,"body":"for demonstrating those"},{"speaker":"Unknown","startTime":598.08,"endTime":602.37,"body":"trademark behaviors. And that's"},{"speaker":"Unknown","startTime":602.37,"endTime":607.47,"body":"where colleagues will nominate"},{"speaker":"Unknown","startTime":602.37,"endTime":607.47,"body":"another colleague and, and call"},{"speaker":"Unknown","startTime":607.47,"endTime":612.12,"body":"out, sometimes it's all three."},{"speaker":"Unknown","startTime":607.47,"endTime":612.12,"body":"But sometimes it's one or two of"},{"speaker":"Unknown","startTime":612.12,"endTime":616.11,"body":"these behaviors. We've got an"},{"speaker":"Unknown","startTime":612.12,"endTime":616.11,"body":"online platform where colleagues"},{"speaker":"Unknown","startTime":616.11,"endTime":619.29,"body":"can give other colleagues a"},{"speaker":"Unknown","startTime":616.11,"endTime":619.29,"body":"shout out to doing something"},{"speaker":"Unknown","startTime":619.29,"endTime":624.0,"body":"great, which can just be a"},{"speaker":"Unknown","startTime":619.29,"endTime":624.0,"body":"general kind of thumbs up. But"},{"speaker":"Unknown","startTime":624.06,"endTime":626.82,"body":"or it can be demonstrating a"},{"speaker":"Unknown","startTime":624.06,"endTime":626.82,"body":"particular trademark behavior."},{"speaker":"Unknown","startTime":626.82,"endTime":631.23,"body":"So that is always open. And we"},{"speaker":"Unknown","startTime":626.82,"endTime":631.23,"body":"get lots of nominations through"},{"speaker":"Unknown","startTime":631.23,"endTime":635.52,"body":"that. And then actually, quite"},{"speaker":"Unknown","startTime":631.23,"endTime":635.52,"body":"importantly, it's it is now part"},{"speaker":"Unknown","startTime":635.52,"endTime":641.04,"body":"of our performance review"},{"speaker":"Unknown","startTime":635.52,"endTime":641.04,"body":"process. So you might hit all"},{"speaker":"Unknown","startTime":641.04,"endTime":647.46,"body":"your objectives in in terms of"},{"speaker":"Unknown","startTime":641.04,"endTime":647.46,"body":"your know your role objectives,"},{"speaker":"Unknown","startTime":647.61,"endTime":650.37,"body":"but unless you are also"},{"speaker":"Unknown","startTime":647.61,"endTime":650.37,"body":"demonstrating the trademark"},{"speaker":"Unknown","startTime":650.37,"endTime":654.0,"body":"behaviors, you'll you'll get"},{"speaker":"Unknown","startTime":650.37,"endTime":654.0,"body":"marked down, say, you know,"},{"speaker":"Unknown","startTime":654.0,"endTime":658.29,"body":"that's essentially intended to"},{"speaker":"Unknown","startTime":654.0,"endTime":658.29,"body":"drive the right behavior, say,"},{"speaker":"Unknown","startTime":658.29,"endTime":663.51,"body":"if you want to run over others,"},{"speaker":"Unknown","startTime":658.29,"endTime":663.51,"body":"and push other people out of the"},{"speaker":"Unknown","startTime":663.51,"endTime":667.38,"body":"way to achieve your objectives,"},{"speaker":"Unknown","startTime":663.51,"endTime":667.38,"body":"then then you won't get as good"},{"speaker":"Unknown","startTime":667.38,"endTime":672.42,"body":"marks, as if you are real and"},{"speaker":"Unknown","startTime":667.38,"endTime":672.42,"body":"true. And work together with"},{"speaker":"Unknown","startTime":672.42,"endTime":674.31,"body":"your colleagues achieving those"},{"speaker":"Unknown","startTime":672.42,"endTime":674.31,"body":"objectives."},{"speaker":"Rebecca Turnbull","startTime":674.64,"endTime":676.68,"body":"And I think"},{"speaker":"Rebecca Turnbull","startTime":674.64,"endTime":676.68,"body":"the combination of all of that"},{"speaker":"Rebecca Turnbull","startTime":676.68,"endTime":679.17,"body":"makes it much easier to create"},{"speaker":"Rebecca Turnbull","startTime":676.68,"endTime":679.17,"body":"an environment where there's low"},{"speaker":"Rebecca Turnbull","startTime":679.17,"endTime":682.5,"body":"psychological safety for things"},{"speaker":"Rebecca Turnbull","startTime":679.17,"endTime":682.5,"body":"to bubble up to the surface that"},{"speaker":"Rebecca Turnbull","startTime":682.5,"endTime":686.82,"body":"you need to know about. And you"},{"speaker":"Rebecca Turnbull","startTime":682.5,"endTime":686.82,"body":"there's a lot of different ways"},{"speaker":"Rebecca Turnbull","startTime":686.82,"endTime":690.93,"body":"in which people are being"},{"speaker":"Rebecca Turnbull","startTime":686.82,"endTime":690.93,"body":"incentivized, you know, through"},{"speaker":"Rebecca Turnbull","startTime":690.93,"endTime":694.14,"body":"feedback there. So is that"},{"speaker":"Rebecca Turnbull","startTime":690.93,"endTime":694.14,"body":"something that you've seen"},{"speaker":"Rebecca Turnbull","startTime":694.14,"endTime":697.11,"body":"within the business any benefits"},{"speaker":"Rebecca Turnbull","startTime":694.14,"endTime":697.11,"body":"from? Oh, absolutely."},{"speaker":"Unknown","startTime":697.11,"endTime":699.63,"body":"And you know, the other"},{"speaker":"Unknown","startTime":697.11,"endTime":699.63,"body":"part of that online platform is,"},{"speaker":"Unknown","startTime":699.63,"endTime":704.76,"body":"is that that any colleague can"},{"speaker":"Unknown","startTime":699.63,"endTime":704.76,"body":"see back anonymously at any time"},{"speaker":"Unknown","startTime":704.79,"endTime":710.1,"body":"if they've got any issues. So"},{"speaker":"Unknown","startTime":704.79,"endTime":710.1,"body":"it's very much an early warning"},{"speaker":"Unknown","startTime":710.1,"endTime":715.74,"body":"system, in terms of, and there"},{"speaker":"Unknown","startTime":710.1,"endTime":715.74,"body":"are people to look after that"},{"speaker":"Unknown","startTime":715.74,"endTime":718.95,"body":"platform. And well, that is I"},{"speaker":"Unknown","startTime":715.74,"endTime":718.95,"body":"say, it's anonymous, but they'll"},{"speaker":"Unknown","startTime":718.95,"endTime":722.94,"body":"go straight back to somebody."},{"speaker":"Unknown","startTime":718.95,"endTime":722.94,"body":"You know, if there are any"},{"speaker":"Unknown","startTime":722.94,"endTime":728.28,"body":"concerns, if people aren't"},{"speaker":"Unknown","startTime":722.94,"endTime":728.28,"body":"feeling safe, we also run a"},{"speaker":"Unknown","startTime":728.28,"endTime":731.85,"body":"large number of new wellbeing"},{"speaker":"Unknown","startTime":728.28,"endTime":731.85,"body":"courses, and there are all sorts"},{"speaker":"Unknown","startTime":731.85,"endTime":735.42,"body":"of opportunities that for people"},{"speaker":"Unknown","startTime":731.85,"endTime":735.42,"body":"to get support, you know, over"},{"speaker":"Unknown","startTime":735.42,"endTime":738.87,"body":"and above what you might expect"},{"speaker":"Unknown","startTime":735.42,"endTime":738.87,"body":"a standard, if that should be"},{"speaker":"Unknown","startTime":738.87,"endTime":739.53,"body":"the case,"},{"speaker":"Rebecca Turnbull","startTime":739.59,"endTime":743.28,"body":"that's very"},{"speaker":"Rebecca Turnbull","startTime":739.59,"endTime":743.28,"body":"positive to hear. So anyone"},{"speaker":"Rebecca Turnbull","startTime":743.28,"endTime":746.13,"body":"who's worked in a start up or"},{"speaker":"Rebecca Turnbull","startTime":743.28,"endTime":746.13,"body":"scale up businesses knows that"},{"speaker":"Rebecca Turnbull","startTime":746.13,"endTime":750.66,"body":"it's like, incredibly"},{"speaker":"Rebecca Turnbull","startTime":746.13,"endTime":750.66,"body":"challenging, for there to be"},{"speaker":"Rebecca Turnbull","startTime":750.66,"endTime":755.07,"body":"like leadership teams to"},{"speaker":"Rebecca Turnbull","startTime":750.66,"endTime":755.07,"body":"consistently have, you know,"},{"speaker":"Rebecca Turnbull","startTime":755.91,"endTime":759.03,"body":"like, excellent stores and get"},{"speaker":"Rebecca Turnbull","startTime":755.91,"endTime":759.03,"body":"people on board, especially"},{"speaker":"Rebecca Turnbull","startTime":759.03,"endTime":761.67,"body":"like, just during through"},{"speaker":"Rebecca Turnbull","startTime":759.03,"endTime":761.67,"body":"periods of growth, there's so"},{"speaker":"Rebecca Turnbull","startTime":761.67,"endTime":765.78,"body":"much that's changing. But I see"},{"speaker":"Rebecca Turnbull","startTime":761.67,"endTime":765.78,"body":"that you guys did that when I"},{"speaker":"Rebecca Turnbull","startTime":765.78,"endTime":771.57,"body":"was analyzing the results. So"},{"speaker":"Rebecca Turnbull","startTime":765.78,"endTime":771.57,"body":"how have you and your team done"},{"speaker":"Rebecca Turnbull","startTime":771.57,"endTime":774.78,"body":"that have you really kind of,"},{"speaker":"Rebecca Turnbull","startTime":771.57,"endTime":774.78,"body":"like, fostered that consistent"},{"speaker":"Rebecca Turnbull","startTime":774.78,"endTime":775.65,"body":"leadership? You know, I"},{"speaker":"Unknown","startTime":775.65,"endTime":779.73,"body":"guess it starts with"},{"speaker":"Unknown","startTime":775.65,"endTime":779.73,"body":"hiring the right people. 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And, you know, I"},{"speaker":"Unknown","startTime":805.77,"endTime":810.3,"body":"really believe in in authentic"},{"speaker":"Unknown","startTime":811.26,"endTime":815.25,"body":"leadership. So authentic leaders"},{"speaker":"Unknown","startTime":811.26,"endTime":815.25,"body":"have got better relationships,"},{"speaker":"Unknown","startTime":815.25,"endTime":818.61,"body":"higher levels of trust, and they"},{"speaker":"Unknown","startTime":815.25,"endTime":818.61,"body":"create a much more positive"},{"speaker":"Unknown","startTime":818.61,"endTime":821.4,"body":"working environment. And I"},{"speaker":"Unknown","startTime":818.61,"endTime":821.4,"body":"guess, you know, the other"},{"speaker":"Unknown","startTime":821.4,"endTime":828.36,"body":"aspect of a fast growing company"},{"speaker":"Unknown","startTime":821.4,"endTime":828.36,"body":"is the rate of change. Now, we"},{"speaker":"Unknown","startTime":828.36,"endTime":833.28,"body":"talked a few years ago bloom"},{"speaker":"Unknown","startTime":828.36,"endTime":833.28,"body":"about some individuals perhaps"},{"speaker":"Unknown","startTime":833.46,"endTime":838.44,"body":"feeling what they called Change"},{"speaker":"Unknown","startTime":833.46,"endTime":838.44,"body":"fatigue. But rather than be down"},{"speaker":"Unknown","startTime":838.44,"endTime":842.01,"body":"about it, I think, actually one"},{"speaker":"Unknown","startTime":838.44,"endTime":842.01,"body":"of the most positive moments for"},{"speaker":"Unknown","startTime":842.01,"endTime":847.08,"body":"me was saying they do you know,"},{"speaker":"Unknown","startTime":842.01,"endTime":847.08,"body":"actually changes good, we are"},{"speaker":"Unknown","startTime":847.08,"endTime":850.5,"body":"really fast growing organization"},{"speaker":"Unknown","startTime":847.08,"endTime":850.5,"body":"and there will always be change."},{"speaker":"Unknown","startTime":850.68,"endTime":856.32,"body":"So that's an attribute in bloom"},{"speaker":"Unknown","startTime":850.68,"endTime":856.32,"body":"which each individual needs to"},{"speaker":"Unknown","startTime":856.77,"endTime":861.18,"body":"enjoy and relish and like being"},{"speaker":"Unknown","startTime":856.77,"endTime":861.18,"body":"part of, and if somebody doesn't"},{"speaker":"Unknown","startTime":861.18,"endTime":864.27,"body":"enjoy change, and really hates"},{"speaker":"Unknown","startTime":861.18,"endTime":864.27,"body":"it, and it's probably not the"},{"speaker":"Unknown","startTime":864.27,"endTime":867.75,"body":"best place in the world for"},{"speaker":"Unknown","startTime":864.27,"endTime":867.75,"body":"them, because it is just it is"},{"speaker":"Unknown","startTime":867.75,"endTime":871.98,"body":"one of those. As an"},{"speaker":"Unknown","startTime":867.75,"endTime":871.98,"body":"organization, we are we're"},{"speaker":"Unknown","startTime":871.98,"endTime":875.1,"body":"always changing in a positive"},{"speaker":"Unknown","startTime":871.98,"endTime":875.1,"body":"way. So"},{"speaker":"Rebecca Turnbull","startTime":875.28,"endTime":877.11,"body":"I think"},{"speaker":"Rebecca Turnbull","startTime":875.28,"endTime":877.11,"body":"something that comes out to me"},{"speaker":"Rebecca Turnbull","startTime":877.11,"endTime":883.47,"body":"there is you actually know what"},{"speaker":"Rebecca Turnbull","startTime":877.11,"endTime":883.47,"body":"you are and are not shying away"},{"speaker":"Rebecca Turnbull","startTime":883.47,"endTime":889.23,"body":"from that because if change, it"},{"speaker":"Rebecca Turnbull","startTime":883.47,"endTime":889.23,"body":"can be pretty tiring. I think"},{"speaker":"Rebecca Turnbull","startTime":889.23,"endTime":891.27,"body":"it's always much easier if"},{"speaker":"Rebecca Turnbull","startTime":889.23,"endTime":891.27,"body":"there's like strong"},{"speaker":"Rebecca Turnbull","startTime":891.27,"endTime":895.23,"body":"communication behind the change"},{"speaker":"Rebecca Turnbull","startTime":891.27,"endTime":895.23,"body":"and people understand why the"},{"speaker":"Rebecca Turnbull","startTime":895.23,"endTime":898.89,"body":"change is happening. Change is"},{"speaker":"Rebecca Turnbull","startTime":895.23,"endTime":898.89,"body":"really positive sometimes, but"},{"speaker":"Rebecca Turnbull","startTime":898.92,"endTime":903.12,"body":"yeah, for Knowing how to assess"},{"speaker":"Rebecca Turnbull","startTime":898.92,"endTime":903.12,"body":"people and that you are"},{"speaker":"Rebecca Turnbull","startTime":903.12,"endTime":905.7,"body":"assessing that sometimes"},{"speaker":"Rebecca Turnbull","startTime":903.12,"endTime":905.7,"body":"something businesses forget,"},{"speaker":"Rebecca Turnbull","startTime":905.7,"endTime":908.31,"body":"they maybe just look at it and"},{"speaker":"Rebecca Turnbull","startTime":905.7,"endTime":908.31,"body":"think, Oh, well, they'll"},{"speaker":"Rebecca Turnbull","startTime":908.31,"endTime":910.23,"body":"probably be adaptable, because"},{"speaker":"Rebecca Turnbull","startTime":908.31,"endTime":910.23,"body":"they've worked in a few"},{"speaker":"Rebecca Turnbull","startTime":910.23,"endTime":914.49,"body":"startups, actually, I think that"},{"speaker":"Rebecca Turnbull","startTime":910.23,"endTime":914.49,"body":"there's personality traits that"},{"speaker":"Rebecca Turnbull","startTime":914.52,"endTime":918.48,"body":"you should be looking at, if you"},{"speaker":"Rebecca Turnbull","startTime":914.52,"endTime":918.48,"body":"want to assess someone's ability"},{"speaker":"Rebecca Turnbull","startTime":918.48,"endTime":922.14,"body":"to cope in more thrive, really,"},{"speaker":"Rebecca Turnbull","startTime":918.48,"endTime":922.14,"body":"in a changing environment, you"},{"speaker":"Rebecca Turnbull","startTime":922.14,"endTime":925.53,"body":"know, like, you know, curiosity,"},{"speaker":"Rebecca Turnbull","startTime":922.14,"endTime":925.53,"body":"that's definitely one of them."},{"speaker":"Rebecca Turnbull","startTime":925.53,"endTime":928.41,"body":"And you've got that in your"},{"speaker":"Rebecca Turnbull","startTime":925.53,"endTime":928.41,"body":"trademark behaviors. But you"},{"speaker":"Rebecca Turnbull","startTime":928.41,"endTime":931.71,"body":"know, you know, a bit of"},{"speaker":"Rebecca Turnbull","startTime":928.41,"endTime":931.71,"body":"resilience, that openness,"},{"speaker":"Rebecca Turnbull","startTime":931.71,"endTime":935.94,"body":"listening to other people's"},{"speaker":"Rebecca Turnbull","startTime":931.71,"endTime":935.94,"body":"suggestions, because nobody has"},{"speaker":"Rebecca Turnbull","startTime":935.94,"endTime":938.52,"body":"all of the ideas for all the"},{"speaker":"Rebecca Turnbull","startTime":935.94,"endTime":938.52,"body":"change. That's"},{"speaker":"Unknown","startTime":938.52,"endTime":940.32,"body":"right, and you name"},{"speaker":"Unknown","startTime":938.52,"endTime":940.32,"body":"change has to be really well"},{"speaker":"Unknown","startTime":940.32,"endTime":946.89,"body":"managed. So when it when it's"},{"speaker":"Unknown","startTime":940.32,"endTime":946.89,"body":"when it's chaotic, and only"},{"speaker":"Unknown","startTime":946.89,"endTime":951.69,"body":"achieved through kind of problem"},{"speaker":"Unknown","startTime":946.89,"endTime":951.69,"body":"solving, and dealing, when they"},{"speaker":"Unknown","startTime":951.69,"endTime":954.06,"body":"come up, then then it's not"},{"speaker":"Unknown","startTime":951.69,"endTime":954.06,"body":"being carefully managed. And"},{"speaker":"Unknown","startTime":954.06,"endTime":956.85,"body":"actually, one of the things"},{"speaker":"Unknown","startTime":954.06,"endTime":956.85,"body":"we've done in the last 12"},{"speaker":"Unknown","startTime":956.85,"endTime":959.64,"body":"months, because we've got even"},{"speaker":"Unknown","startTime":956.85,"endTime":959.64,"body":"more change coming with a few"},{"speaker":"Unknown","startTime":959.64,"endTime":964.62,"body":"new products, and so on, is that"},{"speaker":"Unknown","startTime":959.64,"endTime":964.62,"body":"we have a change in"},{"speaker":"Unknown","startTime":964.62,"endTime":967.8,"body":"transformation outfits now. So"},{"speaker":"Unknown","startTime":964.62,"endTime":967.8,"body":"anything that requires"},{"speaker":"Unknown","startTime":967.8,"endTime":974.25,"body":"significant change, they like"},{"speaker":"Unknown","startTime":967.8,"endTime":974.25,"body":"our new marketplace, that has"},{"speaker":"Unknown","startTime":974.25,"endTime":977.34,"body":"been run out change and"},{"speaker":"Unknown","startTime":974.25,"endTime":977.34,"body":"transformation of this. So you"},{"speaker":"Unknown","startTime":977.34,"endTime":981.87,"body":"take take the the unknown out of"},{"speaker":"Unknown","startTime":977.34,"endTime":981.87,"body":"the try and plan for everything"},{"speaker":"Unknown","startTime":981.87,"endTime":986.7,"body":"that you can, and and you know,"},{"speaker":"Unknown","startTime":981.87,"endTime":986.7,"body":"work together work as a team."},{"speaker":"Unknown","startTime":987.09,"endTime":990.03,"body":"And then you can make these"},{"speaker":"Unknown","startTime":987.09,"endTime":990.03,"body":"things much, much simpler."},{"speaker":"Unknown","startTime":990.75,"endTime":994.8,"body":"Without the kind of there will"},{"speaker":"Unknown","startTime":990.75,"endTime":994.8,"body":"always be stress. Because these"},{"speaker":"Unknown","startTime":994.8,"endTime":997.71,"body":"things, just things that are"},{"speaker":"Unknown","startTime":994.8,"endTime":997.71,"body":"difficult can be can be"},{"speaker":"Unknown","startTime":997.71,"endTime":1003.71,"body":"stressful, but take the maximum"},{"speaker":"Unknown","startTime":997.71,"endTime":1003.71,"body":"of the unknown out and plan as"},{"speaker":"Unknown","startTime":1004.37,"endTime":1006.65,"body":"as well as you can. And then"},{"speaker":"Unknown","startTime":1004.37,"endTime":1006.65,"body":"you've got a winning chance"},{"speaker":"Rebecca Turnbull","startTime":1007.01,"endTime":1009.62,"body":"that people"},{"speaker":"Rebecca Turnbull","startTime":1007.01,"endTime":1009.62,"body":"will associate with like a big"},{"speaker":"Rebecca Turnbull","startTime":1009.62,"endTime":1015.08,"body":"bank or a large corporate. And"},{"speaker":"Rebecca Turnbull","startTime":1009.62,"endTime":1015.08,"body":"it's something I have seen in"},{"speaker":"Rebecca Turnbull","startTime":1015.11,"endTime":1018.62,"body":"some other businesses that are"},{"speaker":"Rebecca Turnbull","startTime":1015.11,"endTime":1018.62,"body":"starting to scale or going"},{"speaker":"Rebecca Turnbull","startTime":1018.62,"endTime":1023.24,"body":"through that journey. But it's"},{"speaker":"Rebecca Turnbull","startTime":1018.62,"endTime":1023.24,"body":"not common. Was there anything"},{"speaker":"Rebecca Turnbull","startTime":1023.24,"endTime":1027.92,"body":"that inspired you or that you"},{"speaker":"Rebecca Turnbull","startTime":1023.24,"endTime":1027.92,"body":"like learned from that? Made"},{"speaker":"Rebecca Turnbull","startTime":1027.92,"endTime":1028.82,"body":"that come about?"},{"speaker":"Unknown","startTime":1029.27,"endTime":1032.75,"body":"Sure, yes. I mean, when"},{"speaker":"Unknown","startTime":1029.27,"endTime":1032.75,"body":"I was in a previous organization"},{"speaker":"Unknown","startTime":1032.75,"endTime":1036.17,"body":"that went through the same, I"},{"speaker":"Unknown","startTime":1032.75,"endTime":1036.17,"body":"was Chief Operating Officer, and"},{"speaker":"Unknown","startTime":1036.17,"endTime":1038.93,"body":"an organization that went"},{"speaker":"Unknown","startTime":1036.17,"endTime":1038.93,"body":"through the same growth journey"},{"speaker":"Unknown","startTime":1038.96,"endTime":1043.61,"body":"that bloom was going through,"},{"speaker":"Unknown","startTime":1038.96,"endTime":1043.61,"body":"and and that business grew"},{"speaker":"Unknown","startTime":1044.48,"endTime":1050.3,"body":"really fast, in about five"},{"speaker":"Unknown","startTime":1044.48,"endTime":1050.3,"body":"years, when I was with it. So we"},{"speaker":"Unknown","startTime":1050.3,"endTime":1052.58,"body":"had, we were lucky enough"},{"speaker":"Unknown","startTime":1050.3,"endTime":1052.58,"body":"because we had a team in that"},{"speaker":"Unknown","startTime":1052.58,"endTime":1056.09,"body":"business of implementation"},{"speaker":"Unknown","startTime":1052.58,"endTime":1056.09,"body":"consultants who were working"},{"speaker":"Unknown","startTime":1056.09,"endTime":1061.4,"body":"with customers implementing, it"},{"speaker":"Unknown","startTime":1056.09,"endTime":1061.4,"body":"was a procurement technology, we"},{"speaker":"Unknown","startTime":1061.4,"endTime":1064.58,"body":"realized internally that we will"},{"speaker":"Unknown","startTime":1061.4,"endTime":1064.58,"body":"never get anything done if it"},{"speaker":"Unknown","startTime":1064.58,"endTime":1068.69,"body":"didn't have an allocated project"},{"speaker":"Unknown","startTime":1064.58,"endTime":1068.69,"body":"manager. So what we did is we"},{"speaker":"Unknown","startTime":1068.72,"endTime":1071.21,"body":"every one of those"},{"speaker":"Unknown","startTime":1068.72,"endTime":1071.21,"body":"implementation consultants, they"},{"speaker":"Unknown","startTime":1071.21,"endTime":1074.3,"body":"all had side projects that were"},{"speaker":"Unknown","startTime":1071.21,"endTime":1074.3,"body":"internal projects, and they"},{"speaker":"Unknown","startTime":1074.3,"endTime":1079.64,"body":"would get things done. So is"},{"speaker":"Unknown","startTime":1074.3,"endTime":1079.64,"body":"that also truly, and then you"},{"speaker":"Unknown","startTime":1079.64,"endTime":1083.87,"body":"know, we are we are a private"},{"speaker":"Unknown","startTime":1079.64,"endTime":1083.87,"body":"equity backed business. And that"},{"speaker":"Unknown","startTime":1083.87,"endTime":1088.88,"body":"means a high growth business and"},{"speaker":"Unknown","startTime":1083.87,"endTime":1088.88,"body":"highly ambitious. And it's"},{"speaker":"Unknown","startTime":1088.88,"endTime":1091.94,"body":"actually quite, it's not unusual"},{"speaker":"Unknown","startTime":1088.88,"endTime":1091.94,"body":"to have a change, and"},{"speaker":"Unknown","startTime":1091.94,"endTime":1095.6,"body":"Transformation Office sounds"},{"speaker":"Unknown","startTime":1091.94,"endTime":1095.6,"body":"very grand. There are three"},{"speaker":"Unknown","startTime":1095.6,"endTime":1101.54,"body":"people in that team. And so it's"},{"speaker":"Unknown","startTime":1095.6,"endTime":1101.54,"body":"not unusual to have that"},{"speaker":"Unknown","startTime":1101.54,"endTime":1102.02,"body":"function."},{"speaker":"Rebecca Turnbull","startTime":1102.05,"endTime":1106.13,"body":"So I know you"},{"speaker":"Rebecca Turnbull","startTime":1102.05,"endTime":1106.13,"body":"joined bloom in 2018, you were"},{"speaker":"Rebecca Turnbull","startTime":1106.13,"endTime":1110.51,"body":"the CTO, and the seat, oh,"},{"speaker":"Rebecca Turnbull","startTime":1106.13,"endTime":1110.51,"body":"before becoming the CEO, and I"},{"speaker":"Rebecca Turnbull","startTime":1110.51,"endTime":1112.91,"body":"know that your village to there"},{"speaker":"Rebecca Turnbull","startTime":1110.51,"endTime":1112.91,"body":"as well, you held leadership"},{"speaker":"Rebecca Turnbull","startTime":1112.91,"endTime":1116.3,"body":"positions in several procurement"},{"speaker":"Rebecca Turnbull","startTime":1112.91,"endTime":1116.3,"body":"businesses. And you've worked in"},{"speaker":"Rebecca Turnbull","startTime":1116.3,"endTime":1120.05,"body":"the public sector at the crown"},{"speaker":"Rebecca Turnbull","startTime":1116.3,"endTime":1120.05,"body":"commercial services. So one"},{"speaker":"Rebecca Turnbull","startTime":1120.05,"endTime":1122.6,"body":"thing that stood out to me about"},{"speaker":"Rebecca Turnbull","startTime":1120.05,"endTime":1122.6,"body":"your career that's like,"},{"speaker":"Rebecca Turnbull","startTime":1122.6,"endTime":1125.78,"body":"slightly unusual, is you're"},{"speaker":"Rebecca Turnbull","startTime":1122.6,"endTime":1125.78,"body":"actually the CEO of quite a high"},{"speaker":"Rebecca Turnbull","startTime":1125.78,"endTime":1130.85,"body":"growth, tech kind of platform"},{"speaker":"Rebecca Turnbull","startTime":1125.78,"endTime":1130.85,"body":"business now. And in the past,"},{"speaker":"Rebecca Turnbull","startTime":1130.85,"endTime":1132.71,"body":"you've worked in the public"},{"speaker":"Rebecca Turnbull","startTime":1130.85,"endTime":1132.71,"body":"sector, a lot of people would"},{"speaker":"Rebecca Turnbull","startTime":1132.71,"endTime":1137.27,"body":"think that's an unusual mix."},{"speaker":"Rebecca Turnbull","startTime":1132.71,"endTime":1137.27,"body":"What what do you think that"},{"speaker":"Rebecca Turnbull","startTime":1137.42,"endTime":1140.84,"body":"private sector can really learn"},{"speaker":"Rebecca Turnbull","startTime":1137.42,"endTime":1140.84,"body":"from the public sector? Because"},{"speaker":"Rebecca Turnbull","startTime":1141.02,"endTime":1144.47,"body":"you're really enmeshed with a"},{"speaker":"Rebecca Turnbull","startTime":1141.02,"endTime":1144.47,"body":"lot of those organizations and"},{"speaker":"Rebecca Turnbull","startTime":1144.74,"endTime":1148.64,"body":"seeing how they're overcoming"},{"speaker":"Rebecca Turnbull","startTime":1144.74,"endTime":1148.64,"body":"challenges on a regular basis?"},{"speaker":"Rebecca Turnbull","startTime":1148.64,"endTime":1150.53,"body":"I'd love to hear your insights."},{"speaker":"Unknown","startTime":1150.98,"endTime":1153.11,"body":"Sure. 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And my passion is"},{"speaker":"Unknown","startTime":1172.49,"endTime":1175.67,"body":"about driving value in public"},{"speaker":"Unknown","startTime":1172.49,"endTime":1175.67,"body":"sector procurement, through the"},{"speaker":"Unknown","startTime":1175.67,"endTime":1181.07,"body":"use of technology. And that's"},{"speaker":"Unknown","startTime":1175.67,"endTime":1181.07,"body":"what I've always done. 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So"},{"speaker":"Unknown","startTime":1191.06,"endTime":1195.26,"body":"recently, I was actually reading"},{"speaker":"Unknown","startTime":1195.65,"endTime":1198.53,"body":"about a concept I've you heard"},{"speaker":"Unknown","startTime":1195.65,"endTime":1198.53,"body":"of IKI guy and you'll enlighten"},{"speaker":"Unknown","startTime":1198.53,"endTime":1201.68,"body":"me it's a combination You know"},{"speaker":"Unknown","startTime":1198.53,"endTime":1201.68,"body":"of what are you really"},{"speaker":"Unknown","startTime":1201.68,"endTime":1206.36,"body":"passionate about? What are you"},{"speaker":"Unknown","startTime":1201.68,"endTime":1206.36,"body":"good at? What can you be paid"},{"speaker":"Unknown","startTime":1206.36,"endTime":1210.44,"body":"for? And what the world needs."},{"speaker":"Unknown","startTime":1206.36,"endTime":1210.44,"body":"And if you can get yourself into"},{"speaker":"Unknown","startTime":1210.44,"endTime":1212.75,"body":"it, but all those in a Venn"},{"speaker":"Unknown","startTime":1210.44,"endTime":1212.75,"body":"diagram and put yourself in the"},{"speaker":"Unknown","startTime":1212.75,"endTime":1216.8,"body":"middle, then you've sort of hit"},{"speaker":"Unknown","startTime":1212.75,"endTime":1216.8,"body":"that. That perfect place, this"},{"speaker":"Unknown","startTime":1216.8,"endTime":1220.73,"body":"sweet spot. Yeah, it's well, so."},{"speaker":"Unknown","startTime":1216.8,"endTime":1220.73,"body":"So I think that you know, and"},{"speaker":"Unknown","startTime":1220.73,"endTime":1225.05,"body":"that's really, that's combining"},{"speaker":"Unknown","startTime":1220.73,"endTime":1225.05,"body":"some of those, you know, working"},{"speaker":"Unknown","startTime":1225.05,"endTime":1228.74,"body":"for the greater good in terms of"},{"speaker":"Unknown","startTime":1225.05,"endTime":1228.74,"body":"social value, which doesn't just"},{"speaker":"Unknown","startTime":1228.74,"endTime":1233.57,"body":"mean social value out there in"},{"speaker":"Unknown","startTime":1228.74,"endTime":1233.57,"body":"the community. It's also within,"},{"speaker":"Unknown","startTime":1233.6,"endTime":1238.52,"body":"say, looking after our own"},{"speaker":"Unknown","startTime":1233.6,"endTime":1238.52,"body":"colleagues and so on. And yeah,"},{"speaker":"Unknown","startTime":1238.52,"endTime":1241.52,"body":"so say the greater good, combine"},{"speaker":"Unknown","startTime":1238.52,"endTime":1241.52,"body":"it with what you're passionate"},{"speaker":"Unknown","startTime":1241.52,"endTime":1245.81,"body":"about what somebody will"},{"speaker":"Unknown","startTime":1241.52,"endTime":1245.81,"body":"actually pay you for. Yeah. And"},{"speaker":"Unknown","startTime":1245.81,"endTime":1248.06,"body":"what you're good at, is"},{"speaker":"Unknown","startTime":1245.81,"endTime":1248.06,"body":"obviously a good idea of you if"},{"speaker":"Unknown","startTime":1248.06,"endTime":1249.62,"body":"you can't do what you're good"},{"speaker":"Unknown","startTime":1248.06,"endTime":1249.62,"body":"at. Right?"},{"speaker":"Rebecca Turnbull","startTime":1249.65,"endTime":1252.38,"body":"Yeah, totally."},{"speaker":"Rebecca Turnbull","startTime":1249.65,"endTime":1252.38,"body":"And I think that that would make"},{"speaker":"Rebecca Turnbull","startTime":1252.38,"endTime":1255.59,"body":"for a lot of that happiness, if"},{"speaker":"Rebecca Turnbull","startTime":1252.38,"endTime":1255.59,"body":"you're doing something where"},{"speaker":"Rebecca Turnbull","startTime":1255.59,"endTime":1259.91,"body":"everything is aligned, and"},{"speaker":"Rebecca Turnbull","startTime":1255.59,"endTime":1259.91,"body":"success is far more likely,"},{"speaker":"Rebecca Turnbull","startTime":1260.0,"endTime":1264.71,"body":"then. And you're adding more"},{"speaker":"Rebecca Turnbull","startTime":1260.0,"endTime":1264.71,"body":"value can just become, you know,"},{"speaker":"Rebecca Turnbull","startTime":1264.71,"endTime":1269.45,"body":"a cycle that's really positive"},{"speaker":"Rebecca Turnbull","startTime":1264.71,"endTime":1269.45,"body":"and reinforcing. Yeah. So,"},{"speaker":"Rebecca Turnbull","startTime":1269.87,"endTime":1273.95,"body":"social value is something that"},{"speaker":"Rebecca Turnbull","startTime":1269.87,"endTime":1273.95,"body":"is really embedded into bloom."},{"speaker":"Rebecca Turnbull","startTime":1274.34,"endTime":1277.34,"body":"And, you know, I've heard people"},{"speaker":"Rebecca Turnbull","startTime":1274.34,"endTime":1277.34,"body":"talk about it a lot, you've"},{"speaker":"Rebecca Turnbull","startTime":1277.34,"endTime":1281.57,"body":"given a bit of an overview, but"},{"speaker":"Rebecca Turnbull","startTime":1277.34,"endTime":1281.57,"body":"I'm just interested to know a"},{"speaker":"Rebecca Turnbull","startTime":1281.57,"endTime":1285.11,"body":"bit more about how you balance"},{"speaker":"Rebecca Turnbull","startTime":1281.57,"endTime":1285.11,"body":"the business's commercial"},{"speaker":"Rebecca Turnbull","startTime":1285.11,"endTime":1289.13,"body":"reality and that social value"},{"speaker":"Rebecca Turnbull","startTime":1285.11,"endTime":1289.13,"body":"element, because it Tech for"},{"speaker":"Rebecca Turnbull","startTime":1289.13,"endTime":1293.21,"body":"Good is something that people"},{"speaker":"Rebecca Turnbull","startTime":1289.13,"endTime":1293.21,"body":"talk about more and more at the"},{"speaker":"Rebecca Turnbull","startTime":1293.21,"endTime":1296.9,"body":"moment. And certainly the"},{"speaker":"Rebecca Turnbull","startTime":1293.21,"endTime":1296.9,"body":"candidates that I'm speaking"},{"speaker":"Rebecca Turnbull","startTime":1296.9,"endTime":1301.13,"body":"with, like so many people really"},{"speaker":"Rebecca Turnbull","startTime":1296.9,"endTime":1301.13,"body":"want that purpose and direction"},{"speaker":"Rebecca Turnbull","startTime":1301.16,"endTime":1308.18,"body":"to be aligned with their skills."},{"speaker":"Rebecca Turnbull","startTime":1301.16,"endTime":1308.18,"body":"But there isn't always a huge"},{"speaker":"Rebecca Turnbull","startTime":1308.18,"endTime":1312.05,"body":"degree of commerciality bedded"},{"speaker":"Rebecca Turnbull","startTime":1308.18,"endTime":1312.05,"body":"into those businesses, some of"},{"speaker":"Rebecca Turnbull","startTime":1312.05,"endTime":1316.94,"body":"them incredibly commercial, and"},{"speaker":"Rebecca Turnbull","startTime":1312.05,"endTime":1316.94,"body":"remarkably fast paced and stuff,"},{"speaker":"Rebecca Turnbull","startTime":1316.97,"endTime":1321.65,"body":"but not always consistently. So"},{"speaker":"Rebecca Turnbull","startTime":1316.97,"endTime":1321.65,"body":"tell us tell us a bit more by"},{"speaker":"Rebecca Turnbull","startTime":1321.65,"endTime":1325.07,"body":"social value and how you align"},{"speaker":"Rebecca Turnbull","startTime":1321.65,"endTime":1325.07,"body":"that commercial reality."},{"speaker":"Unknown","startTime":1325.52,"endTime":1328.61,"body":"Sure, so I'm an I"},{"speaker":"Unknown","startTime":1325.52,"endTime":1328.61,"body":"guess, social value, it's a"},{"speaker":"Unknown","startTime":1328.61,"endTime":1333.35,"body":"broader understanding of value"},{"speaker":"Unknown","startTime":1328.61,"endTime":1333.35,"body":"says it sort of moves beyond"},{"speaker":"Unknown","startTime":1334.34,"endTime":1337.04,"body":"just using money as the main"},{"speaker":"Unknown","startTime":1334.34,"endTime":1337.04,"body":"indicator of value and it's"},{"speaker":"Unknown","startTime":1337.04,"endTime":1340.07,"body":"about you know, the well being"},{"speaker":"Unknown","startTime":1337.04,"endTime":1340.07,"body":"of individuals and communities"},{"speaker":"Unknown","startTime":1340.07,"endTime":1345.68,"body":"and, and looking after both the"},{"speaker":"Unknown","startTime":1340.07,"endTime":1345.68,"body":"social and physical environment."},{"speaker":"Unknown","startTime":1347.06,"endTime":1352.43,"body":"So, you know, organizations on"},{"speaker":"Unknown","startTime":1347.06,"endTime":1352.43,"body":"balance, should they basically"},{"speaker":"Unknown","startTime":1352.46,"endTime":1358.16,"body":"aim to create a net positive"},{"speaker":"Unknown","startTime":1352.46,"endTime":1358.16,"body":"impact both in the present, but"},{"speaker":"Unknown","startTime":1358.16,"endTime":1362.15,"body":"then also for a sustainable"},{"speaker":"Unknown","startTime":1358.16,"endTime":1362.15,"body":"future, when people really care"},{"speaker":"Unknown","startTime":1362.18,"endTime":1365.51,"body":"about about social value and"},{"speaker":"Unknown","startTime":1362.18,"endTime":1365.51,"body":"that sustainable aspect of what"},{"speaker":"Unknown","startTime":1365.81,"endTime":1369.56,"body":"businesses are delivering. And"},{"speaker":"Unknown","startTime":1365.81,"endTime":1369.56,"body":"if you if you want to be a great"},{"speaker":"Unknown","startTime":1369.59,"endTime":1373.85,"body":"place to work, and you want"},{"speaker":"Unknown","startTime":1369.59,"endTime":1373.85,"body":"people to come and, and, and"},{"speaker":"Unknown","startTime":1373.85,"endTime":1377.96,"body":"work with you in that great"},{"speaker":"Unknown","startTime":1373.85,"endTime":1377.96,"body":"place to work, then really being"},{"speaker":"Unknown","startTime":1377.96,"endTime":1382.22,"body":"able to kind of demonstrate that"},{"speaker":"Unknown","startTime":1377.96,"endTime":1382.22,"body":"you that you care about social"},{"speaker":"Unknown","startTime":1382.22,"endTime":1385.55,"body":"value, passionate spread, it's"},{"speaker":"Unknown","startTime":1382.22,"endTime":1385.55,"body":"in your DNA that really matters"},{"speaker":"Unknown","startTime":1385.55,"endTime":1389.66,"body":"to people. So you know, it's"},{"speaker":"Unknown","startTime":1385.55,"endTime":1389.66,"body":"part of it's part of that"},{"speaker":"Unknown","startTime":1389.66,"endTime":1396.02,"body":"balloon story. Say, happier,"},{"speaker":"Unknown","startTime":1389.66,"endTime":1396.02,"body":"more productive people will will"},{"speaker":"Unknown","startTime":1396.05,"endTime":1399.98,"body":"have that impact on the bottom"},{"speaker":"Unknown","startTime":1396.05,"endTime":1399.98,"body":"line. So that's really a large"},{"speaker":"Unknown","startTime":1399.98,"endTime":1402.56,"body":"element of what the what the"},{"speaker":"Unknown","startTime":1399.98,"endTime":1402.56,"body":"commerciality is about"},{"speaker":"Rebecca Turnbull","startTime":1402.62,"endTime":1407.84,"body":"totally, and"},{"speaker":"Rebecca Turnbull","startTime":1402.62,"endTime":1407.84,"body":"not everyone is motivated by"},{"speaker":"Rebecca Turnbull","startTime":1407.84,"endTime":1411.68,"body":"money. I think people want to"},{"speaker":"Rebecca Turnbull","startTime":1407.84,"endTime":1411.68,"body":"have a lot of purpose around"},{"speaker":"Rebecca Turnbull","startTime":1411.68,"endTime":1414.59,"body":"what they're doing. So thank you"},{"speaker":"Rebecca Turnbull","startTime":1411.68,"endTime":1414.59,"body":"so much for sharing a lot about"},{"speaker":"Rebecca Turnbull","startTime":1414.59,"endTime":1418.37,"body":"the culture with us. At you"},{"speaker":"Rebecca Turnbull","startTime":1414.59,"endTime":1418.37,"body":"know, another thing that I've"},{"speaker":"Rebecca Turnbull","startTime":1418.37,"endTime":1422.51,"body":"noticed about bloom that's a bit"},{"speaker":"Rebecca Turnbull","startTime":1418.37,"endTime":1422.51,"body":"different. And I think this is"},{"speaker":"Rebecca Turnbull","startTime":1422.51,"endTime":1427.34,"body":"actually becoming quite topical"},{"speaker":"Rebecca Turnbull","startTime":1422.51,"endTime":1427.34,"body":"for a lot of organizations,"},{"speaker":"Rebecca Turnbull","startTime":1427.34,"endTime":1430.22,"body":"especially like sales leaders"},{"speaker":"Rebecca Turnbull","startTime":1427.34,"endTime":1430.22,"body":"and tech companies just now,"},{"speaker":"Rebecca Turnbull","startTime":1430.58,"endTime":1434.33,"body":"like businesses are waking up to"},{"speaker":"Rebecca Turnbull","startTime":1430.58,"endTime":1434.33,"body":"the fact that procurements"},{"speaker":"Rebecca Turnbull","startTime":1434.33,"endTime":1437.66,"body":"really changing and in the"},{"speaker":"Rebecca Turnbull","startTime":1434.33,"endTime":1437.66,"body":"procurement process, people are"},{"speaker":"Rebecca Turnbull","startTime":1437.66,"endTime":1441.38,"body":"talking about there being more"},{"speaker":"Rebecca Turnbull","startTime":1437.66,"endTime":1441.38,"body":"scope, scoring, and waiting on"},{"speaker":"Rebecca Turnbull","startTime":1441.38,"endTime":1447.47,"body":"tenders, like towards the ESG"},{"speaker":"Rebecca Turnbull","startTime":1441.38,"endTime":1447.47,"body":"credentials of businesses. You"},{"speaker":"Rebecca Turnbull","startTime":1447.47,"endTime":1450.44,"body":"know, obviously, like driving"},{"speaker":"Rebecca Turnbull","startTime":1447.47,"endTime":1450.44,"body":"and demonstrating a diverse"},{"speaker":"Rebecca Turnbull","startTime":1450.44,"endTime":1453.17,"body":"businesses and something that"},{"speaker":"Rebecca Turnbull","startTime":1450.44,"endTime":1453.17,"body":"sustainable is critical to that."},{"speaker":"Rebecca Turnbull","startTime":1453.35,"endTime":1456.5,"body":"But I noticed you also have a"},{"speaker":"Rebecca Turnbull","startTime":1453.35,"endTime":1456.5,"body":"head of sustainability at bloom."},{"speaker":"Rebecca Turnbull","startTime":1456.56,"endTime":1460.52,"body":"And it's a bit like the head of"},{"speaker":"Rebecca Turnbull","startTime":1456.56,"endTime":1460.52,"body":"transformation and change. It's"},{"speaker":"Rebecca Turnbull","startTime":1460.52,"endTime":1465.41,"body":"a bit unusual within a startup"},{"speaker":"Rebecca Turnbull","startTime":1460.52,"endTime":1465.41,"body":"business. So it'd be great if"},{"speaker":"Rebecca Turnbull","startTime":1465.41,"endTime":1469.04,"body":"you could tell us a bit about"},{"speaker":"Rebecca Turnbull","startTime":1465.41,"endTime":1469.04,"body":"how businesses are being"},{"speaker":"Rebecca Turnbull","startTime":1469.04,"endTime":1472.85,"body":"assessed and their ESG"},{"speaker":"Rebecca Turnbull","startTime":1469.04,"endTime":1472.85,"body":"credentials. First of all,"},{"speaker":"Rebecca Turnbull","startTime":1472.88,"endTime":1476.66,"body":"because I think there's"},{"speaker":"Rebecca Turnbull","startTime":1472.88,"endTime":1476.66,"body":"something which is really quite"},{"speaker":"Rebecca Turnbull","startTime":1476.66,"endTime":1477.77,"body":"topical at the moment."},{"speaker":"Unknown","startTime":1478.07,"endTime":1480.71,"body":"No, absolutely. And of"},{"speaker":"Unknown","startTime":1478.07,"endTime":1480.71,"body":"course we at Blue we know an"},{"speaker":"Unknown","startTime":1480.71,"endTime":1483.53,"body":"awful lot about procurement"},{"speaker":"Unknown","startTime":1480.71,"endTime":1483.53,"body":"evaluation, but because it's,"},{"speaker":"Unknown","startTime":1483.86,"endTime":1487.85,"body":"it's a core part of what we do."},{"speaker":"Unknown","startTime":1483.86,"endTime":1487.85,"body":"So we work with a lot of our"},{"speaker":"Unknown","startTime":1487.85,"endTime":1492.59,"body":"public sector clients as to how"},{"speaker":"Unknown","startTime":1487.85,"endTime":1492.59,"body":"we include social value in a"},{"speaker":"Unknown","startTime":1492.59,"endTime":1496.31,"body":"procurement and how that's"},{"speaker":"Unknown","startTime":1492.59,"endTime":1496.31,"body":"scored. And then how we measure"},{"speaker":"Unknown","startTime":1496.31,"endTime":1501.35,"body":"it. When that project is either"},{"speaker":"Unknown","startTime":1496.31,"endTime":1501.35,"body":"being delivered or has been"},{"speaker":"Unknown","startTime":1501.35,"endTime":1506.51,"body":"delivered. So that is becoming a"},{"speaker":"Unknown","startTime":1501.35,"endTime":1506.51,"body":"key part of procurement"},{"speaker":"Unknown","startTime":1506.51,"endTime":1510.59,"body":"evaluations. And then in terms"},{"speaker":"Unknown","startTime":1506.51,"endTime":1510.59,"body":"of our head of sustainability,"},{"speaker":"Unknown","startTime":1510.89,"endTime":1513.38,"body":"who is a member of our exec"},{"speaker":"Unknown","startTime":1510.89,"endTime":1513.38,"body":"board? So it's a really, you"},{"speaker":"Unknown","startTime":1513.38,"endTime":1517.88,"body":"know, it's a key role for us. I"},{"speaker":"Unknown","startTime":1513.38,"endTime":1517.88,"body":"think you'll find, as time goes"},{"speaker":"Unknown","startTime":1517.88,"endTime":1522.5,"body":"on, that most organizations will"},{"speaker":"Unknown","startTime":1517.88,"endTime":1522.5,"body":"start thinking about they need a"},{"speaker":"Unknown","startTime":1522.95,"endTime":1525.8,"body":"sustainability manager, they"},{"speaker":"Unknown","startTime":1522.95,"endTime":1525.8,"body":"need a head of sustainability,"},{"speaker":"Unknown","startTime":1525.8,"endTime":1528.83,"body":"they need a chief sustainability"},{"speaker":"Unknown","startTime":1525.8,"endTime":1528.83,"body":"officer. And, you know, as a"},{"speaker":"Unknown","startTime":1528.83,"endTime":1534.35,"body":"business, bro, I mean, that"},{"speaker":"Unknown","startTime":1528.83,"endTime":1534.35,"body":"that's absolutely, it's a"},{"speaker":"Unknown","startTime":1534.35,"endTime":1538.25,"body":"crucial role. And if we didn't"},{"speaker":"Unknown","startTime":1534.35,"endTime":1538.25,"body":"have our head of sustainability,"},{"speaker":"Unknown","startTime":1538.25,"endTime":1542.93,"body":"he's been working really hard"},{"speaker":"Unknown","startTime":1538.25,"endTime":1542.93,"body":"the last couple of years putting"},{"speaker":"Unknown","startTime":1542.93,"endTime":1546.02,"body":"together the strategy"},{"speaker":"Unknown","startTime":1542.93,"endTime":1546.02,"body":"implementing the plan. He's"},{"speaker":"Unknown","startTime":1546.02,"endTime":1550.31,"body":"absolutely passionate about it."},{"speaker":"Unknown","startTime":1546.02,"endTime":1550.31,"body":"You know, it's it's a really"},{"speaker":"Unknown","startTime":1550.34,"endTime":1553.4,"body":"interesting role and really"},{"speaker":"Unknown","startTime":1550.34,"endTime":1553.4,"body":"interesting career for people"},{"speaker":"Unknown","startTime":1553.4,"endTime":1556.7,"body":"moving forward. I think, and one"},{"speaker":"Unknown","startTime":1553.4,"endTime":1556.7,"body":"of the fantastic things about it"},{"speaker":"Unknown","startTime":1556.7,"endTime":1560.6,"body":"is, is it evolves every single"},{"speaker":"Unknown","startTime":1556.7,"endTime":1560.6,"body":"part of the business. So you"},{"speaker":"Unknown","startTime":1560.6,"endTime":1563.51,"body":"know, everything, from"},{"speaker":"Unknown","startTime":1560.6,"endTime":1563.51,"body":"marketing, to operations to"},{"speaker":"Unknown","startTime":1563.54,"endTime":1566.15,"body":"technology, every part of the"},{"speaker":"Unknown","startTime":1563.54,"endTime":1566.15,"body":"business,"},{"speaker":"Rebecca Turnbull","startTime":1566.87,"endTime":1568.55,"body":"it'd be"},{"speaker":"Rebecca Turnbull","startTime":1566.87,"endTime":1568.55,"body":"interesting to see where those"},{"speaker":"Rebecca Turnbull","startTime":1568.58,"endTime":1571.91,"body":"Chief Sustainability officers of"},{"speaker":"Rebecca Turnbull","startTime":1568.58,"endTime":1571.91,"body":"the future come from, do they"},{"speaker":"Rebecca Turnbull","startTime":1571.91,"endTime":1576.11,"body":"come from operations are a risk"},{"speaker":"Rebecca Turnbull","startTime":1571.91,"endTime":1576.11,"body":"and compliance are illegal? I"},{"speaker":"Rebecca Turnbull","startTime":1576.11,"endTime":1579.92,"body":"think there's going to be a or"},{"speaker":"Rebecca Turnbull","startTime":1576.11,"endTime":1579.92,"body":"even, you know, Technologies was"},{"speaker":"Rebecca Turnbull","startTime":1579.92,"endTime":1585.02,"body":"it depends on the business. And"},{"speaker":"Rebecca Turnbull","startTime":1579.92,"endTime":1585.02,"body":"I think that will be quite"},{"speaker":"Rebecca Turnbull","startTime":1585.08,"endTime":1590.27,"body":"interesting to see how that rule"},{"speaker":"Rebecca Turnbull","startTime":1585.08,"endTime":1590.27,"body":"matures over time. And in terms"},{"speaker":"Rebecca Turnbull","startTime":1590.27,"endTime":1595.28,"body":"of like, assessing the diversity"},{"speaker":"Rebecca Turnbull","startTime":1590.27,"endTime":1595.28,"body":"within businesses, or maybe"},{"speaker":"Rebecca Turnbull","startTime":1595.28,"endTime":1599.09,"body":"looking at gender pay gap is"},{"speaker":"Rebecca Turnbull","startTime":1595.28,"endTime":1599.09,"body":"that something that you ever see"},{"speaker":"Rebecca Turnbull","startTime":1599.12,"endTime":1603.32,"body":"within procurement is that"},{"speaker":"Rebecca Turnbull","startTime":1599.12,"endTime":1603.32,"body":"you're like putting more of a"},{"speaker":"Rebecca Turnbull","startTime":1603.32,"endTime":1604.04,"body":"wasting on"},{"speaker":"Unknown","startTime":1604.94,"endTime":1610.61,"body":"so. So in terms of our"},{"speaker":"Unknown","startTime":1604.94,"endTime":1610.61,"body":"procurement process, which which"},{"speaker":"Unknown","startTime":1610.7,"endTime":1613.25,"body":"is effectively mirrors the"},{"speaker":"Unknown","startTime":1610.7,"endTime":1613.25,"body":"public sector procurement"},{"speaker":"Unknown","startTime":1613.25,"endTime":1618.17,"body":"process, we've got some what we"},{"speaker":"Unknown","startTime":1613.25,"endTime":1618.17,"body":"call qualification questions"},{"speaker":"Unknown","startTime":1618.17,"endTime":1623.09,"body":"that we start every procurement"},{"speaker":"Unknown","startTime":1618.17,"endTime":1623.09,"body":"with, and having the right set"},{"speaker":"Unknown","startTime":1623.12,"endTime":1627.2,"body":"of, of policies depending on"},{"speaker":"Unknown","startTime":1623.12,"endTime":1627.2,"body":"your company size, is a"},{"speaker":"Unknown","startTime":1627.2,"endTime":1631.43,"body":"qualification question. And in"},{"speaker":"Unknown","startTime":1627.2,"endTime":1631.43,"body":"our, in our tenders. So our"},{"speaker":"Unknown","startTime":1631.43,"endTime":1635.45,"body":"accredited suppliers are always"},{"speaker":"Unknown","startTime":1631.43,"endTime":1635.45,"body":"asked to tell us what policies,"},{"speaker":"Unknown","startTime":1635.78,"endTime":1640.1,"body":"they've got size appropriate to"},{"speaker":"Unknown","startTime":1635.78,"endTime":1640.1,"body":"the knee. So that is important"},{"speaker":"Unknown","startTime":1640.1,"endTime":1643.79,"body":"to us just as a baseline"},{"speaker":"Unknown","startTime":1640.1,"endTime":1643.79,"body":"supplier that's accredited on"},{"speaker":"Unknown","startTime":1643.79,"endTime":1649.16,"body":"our marketplace. And then if"},{"speaker":"Unknown","startTime":1643.79,"endTime":1649.16,"body":"there is something in particular"},{"speaker":"Unknown","startTime":1649.16,"endTime":1651.65,"body":"that a particular project"},{"speaker":"Unknown","startTime":1649.16,"endTime":1651.65,"body":"requires, well, then we'll draw"},{"speaker":"Unknown","startTime":1651.65,"endTime":1655.16,"body":"that out in this specific"},{"speaker":"Unknown","startTime":1651.65,"endTime":1655.16,"body":"project here. Mm hmm."},{"speaker":"Rebecca Turnbull","startTime":1655.34,"endTime":1661.43,"body":"Okay. So"},{"speaker":"Rebecca Turnbull","startTime":1655.34,"endTime":1661.43,"body":"certainly sustainability, it's,"},{"speaker":"Rebecca Turnbull","startTime":1661.46,"endTime":1665.21,"body":"you know, it's kind of much more"},{"speaker":"Rebecca Turnbull","startTime":1661.46,"endTime":1665.21,"body":"pervasive and much more"},{"speaker":"Rebecca Turnbull","startTime":1665.21,"endTime":1671.63,"body":"important to businesses. I"},{"speaker":"Rebecca Turnbull","startTime":1665.21,"endTime":1671.63,"body":"noticed the code clan, which is"},{"speaker":"Rebecca Turnbull","startTime":1672.14,"endTime":1675.44,"body":"based up in Edinburgh and"},{"speaker":"Rebecca Turnbull","startTime":1672.14,"endTime":1675.44,"body":"Glasgow was throughout Scotland"},{"speaker":"Rebecca Turnbull","startTime":1675.47,"endTime":1679.91,"body":"now, they've actually launched a"},{"speaker":"Rebecca Turnbull","startTime":1675.47,"endTime":1679.91,"body":"course on sustainability and"},{"speaker":"Rebecca Turnbull","startTime":1679.91,"endTime":1683.9,"body":"tech development recently. I"},{"speaker":"Rebecca Turnbull","startTime":1679.91,"endTime":1683.9,"body":"haven't seen much of that. But"},{"speaker":"Rebecca Turnbull","startTime":1684.74,"endTime":1688.91,"body":"is that something that you have"},{"speaker":"Rebecca Turnbull","startTime":1684.74,"endTime":1688.91,"body":"ever looked for in like a tech"},{"speaker":"Rebecca Turnbull","startTime":1688.91,"endTime":1693.14,"body":"procurement tender toll within"},{"speaker":"Rebecca Turnbull","startTime":1688.91,"endTime":1693.14,"body":"the public sector? Or is that"},{"speaker":"Rebecca Turnbull","startTime":1693.14,"endTime":1695.09,"body":"something that you think is just"},{"speaker":"Rebecca Turnbull","startTime":1693.14,"endTime":1695.09,"body":"starting to emerge?"},{"speaker":"Unknown","startTime":1695.66,"endTime":1698.39,"body":"I think it's just to be"},{"speaker":"Unknown","startTime":1695.66,"endTime":1698.39,"body":"fair, just starting to emerge"},{"speaker":"Unknown","startTime":1698.39,"endTime":1703.55,"body":"without without a doubt. And,"},{"speaker":"Unknown","startTime":1698.39,"endTime":1703.55,"body":"but but I have actually looked"},{"speaker":"Unknown","startTime":1703.55,"endTime":1709.76,"body":"at tag clan, and I've forwarded"},{"speaker":"Unknown","startTime":1703.55,"endTime":1709.76,"body":"the details to my CTA to see"},{"speaker":"Unknown","startTime":1709.76,"endTime":1714.02,"body":"what we should be doing in that"},{"speaker":"Unknown","startTime":1709.76,"endTime":1714.02,"body":"area. So we interesting what"},{"speaker":"Unknown","startTime":1714.02,"endTime":1715.52,"body":"what he comes back with on that,"},{"speaker":"Rebecca Turnbull","startTime":1715.64,"endTime":1718.43,"body":"and I'm sure"},{"speaker":"Rebecca Turnbull","startTime":1715.64,"endTime":1718.43,"body":"he will embrace a certainly"},{"speaker":"Rebecca Turnbull","startTime":1718.43,"endTime":1721.16,"body":"feels like something that would"},{"speaker":"Rebecca Turnbull","startTime":1718.43,"endTime":1721.16,"body":"be very much in line with those"},{"speaker":"Rebecca Turnbull","startTime":1721.16,"endTime":1726.53,"body":"trademark behaviors you have at"},{"speaker":"Rebecca Turnbull","startTime":1721.16,"endTime":1726.53,"body":"bloom. Yeah. And so, so far,"},{"speaker":"Rebecca Turnbull","startTime":1726.53,"endTime":1731.93,"body":"I've got I've just got one last"},{"speaker":"Rebecca Turnbull","startTime":1726.53,"endTime":1731.93,"body":"question. What would be your top"},{"speaker":"Rebecca Turnbull","startTime":1731.93,"endTime":1738.5,"body":"tips for someone who is a CEO of"},{"speaker":"Rebecca Turnbull","startTime":1731.93,"endTime":1738.5,"body":"like a scaling business just"},{"speaker":"Rebecca Turnbull","startTime":1738.5,"endTime":1744.89,"body":"now? There's obviously a lot of"},{"speaker":"Rebecca Turnbull","startTime":1738.5,"endTime":1744.89,"body":"uncertainty in the economy and a"},{"speaker":"Rebecca Turnbull","startTime":1744.89,"endTime":1748.61,"body":"lot of changes afoot, just in"},{"speaker":"Rebecca Turnbull","startTime":1744.89,"endTime":1748.61,"body":"business in general with, you"},{"speaker":"Rebecca Turnbull","startTime":1748.61,"endTime":1751.19,"body":"know, AI and merchants and"},{"speaker":"Rebecca Turnbull","startTime":1748.61,"endTime":1751.19,"body":"everything. What do you think"},{"speaker":"Rebecca Turnbull","startTime":1751.19,"endTime":1755.78,"body":"are like the core fundamentals"},{"speaker":"Rebecca Turnbull","startTime":1751.19,"endTime":1755.78,"body":"that you're leaning into, that"},{"speaker":"Rebecca Turnbull","startTime":1755.78,"endTime":1756.74,"body":"you would recommend?"},{"speaker":"Unknown","startTime":1757.07,"endTime":1760.85,"body":"So I mean, there's no"},{"speaker":"Unknown","startTime":1757.07,"endTime":1760.85,"body":"doubt that, say it so that word"},{"speaker":"Unknown","startTime":1760.85,"endTime":1765.23,"body":"scaling is really important,"},{"speaker":"Unknown","startTime":1760.85,"endTime":1765.23,"body":"because it's a word that isn't"},{"speaker":"Unknown","startTime":1765.23,"endTime":1769.79,"body":"always used correctly, I'm sure"},{"speaker":"Unknown","startTime":1765.23,"endTime":1769.79,"body":"it is understood. But scaling is"},{"speaker":"Unknown","startTime":1769.79,"endTime":1773.99,"body":"about you know, doing Wars is"},{"speaker":"Unknown","startTime":1769.79,"endTime":1773.99,"body":"not as as you grow as a business"},{"speaker":"Unknown","startTime":1774.02,"endTime":1779.06,"body":"is not increasing your resource"},{"speaker":"Unknown","startTime":1774.02,"endTime":1779.06,"body":"on a linear basis. It's, it's"},{"speaker":"Unknown","startTime":1779.42,"endTime":1786.95,"body":"doing it doing more with less"},{"speaker":"Unknown","startTime":1779.42,"endTime":1786.95,"body":"more focused FTE resource"},{"speaker":"Unknown","startTime":1787.28,"endTime":1792.23,"body":"because of automation. So I"},{"speaker":"Unknown","startTime":1787.28,"endTime":1792.23,"body":"think it's really ensuring that"},{"speaker":"Unknown","startTime":1792.23,"endTime":1796.97,"body":"when you are scaling you are you"},{"speaker":"Unknown","startTime":1792.23,"endTime":1796.97,"body":"are genuinely scaling. And are"},{"speaker":"Unknown","startTime":1796.97,"endTime":1800.87,"body":"you looking at all your"},{"speaker":"Unknown","startTime":1796.97,"endTime":1800.87,"body":"processes and up preaches and"},{"speaker":"Unknown","startTime":1800.87,"endTime":1808.31,"body":"plans with that scaling, view in"},{"speaker":"Unknown","startTime":1800.87,"endTime":1808.31,"body":"mind. Say, does your marketing"},{"speaker":"Unknown","startTime":1808.31,"endTime":1813.41,"body":"strategy address scaling in"},{"speaker":"Unknown","startTime":1808.31,"endTime":1813.41,"body":"terms of how do you reach more"},{"speaker":"Unknown","startTime":1813.44,"endTime":1820.07,"body":"more customers more quickly than"},{"speaker":"Unknown","startTime":1813.44,"endTime":1820.07,"body":"the kind of traditional one on"},{"speaker":"Unknown","startTime":1820.07,"endTime":1824.6,"body":"one sales type? Approach? How do"},{"speaker":"Unknown","startTime":1820.07,"endTime":1824.6,"body":"you automate your, your"},{"speaker":"Unknown","startTime":1824.6,"endTime":1827.45,"body":"marketing? How do you automate"},{"speaker":"Unknown","startTime":1824.6,"endTime":1827.45,"body":"your processes? And how do you"},{"speaker":"Unknown","startTime":1827.45,"endTime":1833.0,"body":"put your, your people resource"},{"speaker":"Unknown","startTime":1827.45,"endTime":1833.0,"body":"into that real expertise area,"},{"speaker":"Unknown","startTime":1833.96,"endTime":1837.47,"body":"which is around being the"},{"speaker":"Unknown","startTime":1833.96,"endTime":1837.47,"body":"experts pushing your customers"},{"speaker":"Unknown","startTime":1838.16,"endTime":1840.92,"body":"and the relationship aspect of"},{"speaker":"Unknown","startTime":1838.16,"endTime":1840.92,"body":"what you do as a business?"},{"speaker":"Rebecca Turnbull","startTime":1842.18,"endTime":1844.61,"body":"Here's a very"},{"speaker":"Rebecca Turnbull","startTime":1842.18,"endTime":1844.61,"body":"good point. And I think I"},{"speaker":"Rebecca Turnbull","startTime":1844.61,"endTime":1847.73,"body":"recently recorded some podcasts,"},{"speaker":"Rebecca Turnbull","startTime":1844.61,"endTime":1847.73,"body":"one with Martin three column,"},{"speaker":"Rebecca Turnbull","startTime":1847.73,"endTime":1851.03,"body":"the other with Richard Quinn,"},{"speaker":"Rebecca Turnbull","startTime":1847.73,"endTime":1851.03,"body":"where we discuss that exactly."},{"speaker":"Rebecca Turnbull","startTime":1851.3,"endTime":1854.36,"body":"But I think within the tech"},{"speaker":"Rebecca Turnbull","startTime":1851.3,"endTime":1854.36,"body":"sector over the last few years,"},{"speaker":"Rebecca Turnbull","startTime":1854.36,"endTime":1859.94,"body":"it's been really easy to over"},{"speaker":"Rebecca Turnbull","startTime":1854.36,"endTime":1859.94,"body":"hire. And there's been a lot of"},{"speaker":"Rebecca Turnbull","startTime":1859.94,"endTime":1864.17,"body":"status around the rate of people"},{"speaker":"Rebecca Turnbull","startTime":1859.94,"endTime":1864.17,"body":"growth within businesses, whilst"},{"speaker":"Rebecca Turnbull","startTime":1864.17,"endTime":1867.17,"body":"there's been a lot of investment"},{"speaker":"Rebecca Turnbull","startTime":1864.17,"endTime":1867.17,"body":"there. And I think they were"},{"speaker":"Rebecca Turnbull","startTime":1867.2,"endTime":1871.13,"body":"getting a little bit back to"},{"speaker":"Rebecca Turnbull","startTime":1867.2,"endTime":1871.13,"body":"belt and braces and thinking"},{"speaker":"Rebecca Turnbull","startTime":1871.16,"endTime":1877.07,"body":"about profit and turnover. And"},{"speaker":"Rebecca Turnbull","startTime":1871.16,"endTime":1877.07,"body":"during your growth, rather than,"},{"speaker":"Rebecca Turnbull","startTime":1877.19,"endTime":1880.49,"body":"you know, looking at the"},{"speaker":"Rebecca Turnbull","startTime":1877.19,"endTime":1880.49,"body":"financial metrics much more"},{"speaker":"Rebecca Turnbull","startTime":1880.49,"endTime":1884.9,"body":"closely. I always think that"},{"speaker":"Rebecca Turnbull","startTime":1880.49,"endTime":1884.9,"body":"it's quite interesting for me"},{"speaker":"Rebecca Turnbull","startTime":1884.93,"endTime":1891.26,"body":"when I'm researching people,"},{"speaker":"Rebecca Turnbull","startTime":1884.93,"endTime":1891.26,"body":"for, you know, companies like"},{"speaker":"Rebecca Turnbull","startTime":1891.26,"endTime":1894.35,"body":"bloom that are wanting to scale"},{"speaker":"Rebecca Turnbull","startTime":1891.26,"endTime":1894.35,"body":"that I try and find people who"},{"speaker":"Rebecca Turnbull","startTime":1894.35,"endTime":1897.68,"body":"have worked in businesses that"},{"speaker":"Rebecca Turnbull","startTime":1894.35,"endTime":1897.68,"body":"truly have scaled and their"},{"speaker":"Rebecca Turnbull","startTime":1897.92,"endTime":1903.47,"body":"revenue, or their customers at"},{"speaker":"Rebecca Turnbull","startTime":1897.92,"endTime":1903.47,"body":"least has increased faster than"},{"speaker":"Rebecca Turnbull","startTime":1903.47,"endTime":1906.77,"body":"the rate of people. I mean,"},{"speaker":"Rebecca Turnbull","startTime":1903.47,"endTime":1906.77,"body":"that's a really attractive thing"},{"speaker":"Rebecca Turnbull","startTime":1906.77,"endTime":1909.62,"body":"for me to be able to say to a"},{"speaker":"Rebecca Turnbull","startTime":1906.77,"endTime":1909.62,"body":"company when I'm presenting a"},{"speaker":"Rebecca Turnbull","startTime":1909.62,"endTime":1914.72,"body":"candidate to them, but it is"},{"speaker":"Rebecca Turnbull","startTime":1909.62,"endTime":1914.72,"body":"it's takes a bit more work is"},{"speaker":"Rebecca Turnbull","startTime":1914.72,"endTime":1918.8,"body":"often overlooked. And hopefully,"},{"speaker":"Rebecca Turnbull","startTime":1914.72,"endTime":1918.8,"body":"it's something that you know, we"},{"speaker":"Rebecca Turnbull","startTime":1918.8,"endTime":1922.64,"body":"can all get on board with in the"},{"speaker":"Rebecca Turnbull","startTime":1918.8,"endTime":1922.64,"body":"true sense to help boost"},{"speaker":"Rebecca Turnbull","startTime":1922.64,"endTime":1923.51,"body":"productivity."},{"speaker":"Unknown","startTime":1924.47,"endTime":1926.54,"body":"Yeah, absolutely."},{"speaker":"Unknown","startTime":1924.47,"endTime":1926.54,"body":"Couldn't agree more. Yeah."},{"speaker":"Rebecca Turnbull","startTime":1927.53,"endTime":1929.93,"body":"Well,"},{"speaker":"Rebecca Turnbull","startTime":1927.53,"endTime":1929.93,"body":"Annabelle, thank you so much for"},{"speaker":"Rebecca Turnbull","startTime":1929.93,"endTime":1934.4,"body":"sharing your insights. It's been"},{"speaker":"Rebecca Turnbull","startTime":1929.93,"endTime":1934.4,"body":"really valuable. And I truly"},{"speaker":"Rebecca Turnbull","startTime":1934.4,"endTime":1938.75,"body":"think it's really impressive how"},{"speaker":"Rebecca Turnbull","startTime":1934.4,"endTime":1938.75,"body":"you've embedded that culture and"},{"speaker":"Rebecca Turnbull","startTime":1938.75,"endTime":1942.29,"body":"got those values as actual"},{"speaker":"Rebecca Turnbull","startTime":1938.75,"endTime":1942.29,"body":"behaviors within your business."},{"speaker":"Rebecca Turnbull","startTime":1942.32,"endTime":1946.88,"body":"It's definitely something that"},{"speaker":"Rebecca Turnbull","startTime":1942.32,"endTime":1946.88,"body":"lots of people are you trying to"},{"speaker":"Rebecca Turnbull","startTime":1946.88,"endTime":1952.28,"body":"achieve. And even it gets harder"},{"speaker":"Rebecca Turnbull","startTime":1946.88,"endTime":1952.28,"body":"to do that when times are a"},{"speaker":"Rebecca Turnbull","startTime":1952.28,"endTime":1957.92,"body":"little bit tough. So it's been"},{"speaker":"Rebecca Turnbull","startTime":1952.28,"endTime":1957.92,"body":"really useful. And certainly,"},{"speaker":"Rebecca Turnbull","startTime":1957.95,"endTime":1960.68,"body":"that's stood out to me when I've"},{"speaker":"Rebecca Turnbull","startTime":1957.95,"endTime":1960.68,"body":"been dealing with business. So"},{"speaker":"Rebecca Turnbull","startTime":1960.68,"endTime":1961.91,"body":"thank you very much for your"},{"speaker":"Rebecca Turnbull","startTime":1960.68,"endTime":1961.91,"body":"time."},{"speaker":"Unknown","startTime":1963.29,"endTime":1966.17,"body":"Pleasure, Rebecca,"},{"speaker":"Unknown","startTime":1963.29,"endTime":1966.17,"body":"Brian, nice to chat with you."},{"speaker":"Rebecca Turnbull","startTime":1968.57,"endTime":1969.98,"body":"Thanks for"},{"speaker":"Rebecca Turnbull","startTime":1968.57,"endTime":1969.98,"body":"listening to the Listen"},{"speaker":"Rebecca Turnbull","startTime":1969.98,"endTime":1974.18,"body":"perspective. I'm Rebecca, a"},{"speaker":"Rebecca Turnbull","startTime":1969.98,"endTime":1974.18,"body":"saint, founder and director at"},{"speaker":"Rebecca Turnbull","startTime":1974.18,"endTime":1977.45,"body":"the Listen group, a tech sector"},{"speaker":"Rebecca Turnbull","startTime":1974.18,"endTime":1977.45,"body":"executive search and talent"},{"speaker":"Rebecca Turnbull","startTime":1977.45,"endTime":1982.58,"body":"consultancy. If you enjoyed this"},{"speaker":"Rebecca Turnbull","startTime":1977.45,"endTime":1982.58,"body":"episode, please subscribe, share"},{"speaker":"Rebecca Turnbull","startTime":1982.58,"endTime":1985.97,"body":"it with others, post about it on"},{"speaker":"Rebecca Turnbull","startTime":1982.58,"endTime":1985.97,"body":"social media or leave a rating"},{"speaker":"Rebecca Turnbull","startTime":1985.97,"endTime":1989.75,"body":"and review. If you're a company"},{"speaker":"Rebecca Turnbull","startTime":1985.97,"endTime":1989.75,"body":"looking to hire top technology"},{"speaker":"Rebecca Turnbull","startTime":1989.75,"endTime":1993.26,"body":"leaders, or you'd like to"},{"speaker":"Rebecca Turnbull","startTime":1989.75,"endTime":1993.26,"body":"discuss your next move, please"},{"speaker":"Rebecca Turnbull","startTime":1993.26,"endTime":1998.18,"body":"reach out to me on LinkedIn or"},{"speaker":"Rebecca Turnbull","startTime":1993.26,"endTime":1998.18,"body":"send me an email to Rebecca at"},{"speaker":"Rebecca Turnbull","startTime":1998.18,"endTime":2001.93,"body":"the Listen grid pick.co.uk"},{"speaker":"Rebecca Turnbull","startTime":1998.18,"endTime":2001.93,"body":"Thanks again for listening"},{"speaker":"Rebecca Turnbull","startTime":2001.93,"endTime":2002.44,"body":"today."}]}