{"version":"1.0.0","segments":[{"speaker":"Rebecca Turnbull","startTime":5.339,"endTime":8.309,"body":"Welcome to the"},{"speaker":"Rebecca Turnbull","startTime":5.339,"endTime":8.309,"body":"Listen perspective. I'm your"},{"speaker":"Rebecca Turnbull","startTime":8.309,"endTime":12.449,"body":"host, Rebecca Hastings. I've"},{"speaker":"Rebecca Turnbull","startTime":8.309,"endTime":12.449,"body":"spent over a decade working with"},{"speaker":"Rebecca Turnbull","startTime":12.449,"endTime":15.929,"body":"executives in the tech sector,"},{"speaker":"Rebecca Turnbull","startTime":12.449,"endTime":15.929,"body":"and help successful companies"},{"speaker":"Rebecca Turnbull","startTime":15.929,"endTime":20.069,"body":"build their leadership teams and"},{"speaker":"Rebecca Turnbull","startTime":15.929,"endTime":20.069,"body":"scale. During my career, I've"},{"speaker":"Rebecca Turnbull","startTime":20.069,"endTime":22.829,"body":"been lucky to have the privilege"},{"speaker":"Rebecca Turnbull","startTime":20.069,"endTime":22.829,"body":"of learning from many"},{"speaker":"Rebecca Turnbull","startTime":22.829,"endTime":26.489,"body":"exceptional leaders. In these"},{"speaker":"Rebecca Turnbull","startTime":22.829,"endTime":26.489,"body":"conversations, you'll get"},{"speaker":"Rebecca Turnbull","startTime":26.489,"endTime":29.849,"body":"perspectives from peers, be"},{"speaker":"Rebecca Turnbull","startTime":26.489,"endTime":29.849,"body":"inspired, and learn what it"},{"speaker":"Rebecca Turnbull","startTime":29.849,"endTime":33.209,"body":"takes to become one of the best."},{"speaker":"Rebecca Turnbull","startTime":29.849,"endTime":33.209,"body":"This is your chance to listen to"},{"speaker":"Rebecca Turnbull","startTime":33.209,"endTime":36.509,"body":"experts talking about the"},{"speaker":"Rebecca Turnbull","startTime":33.209,"endTime":36.509,"body":"challenges, solutions, and the"},{"speaker":"Rebecca Turnbull","startTime":36.509,"endTime":39.479,"body":"vital insights they've gained in"},{"speaker":"Rebecca Turnbull","startTime":36.509,"endTime":39.479,"body":"their careers to date."},{"speaker":"Unknown","startTime":41.61,"endTime":44.04,"body":"And this is the reason"},{"speaker":"Unknown","startTime":41.61,"endTime":44.04,"body":"why we've developed these truths"},{"speaker":"Unknown","startTime":44.04,"endTime":47.7,"body":"of flexibilities, these rules of"},{"speaker":"Unknown","startTime":44.04,"endTime":47.7,"body":"engagement, if you would"},{"speaker":"Unknown","startTime":47.79,"endTime":50.88,"body":"flexibility, as long as it"},{"speaker":"Unknown","startTime":47.79,"endTime":50.88,"body":"doesn't impact well, we call it"},{"speaker":"Unknown","startTime":50.88,"endTime":54.12,"body":"three C's right that the"},{"speaker":"Unknown","startTime":50.88,"endTime":54.12,"body":"customer, the company and the"},{"speaker":"Unknown","startTime":54.12,"endTime":56.55,"body":"colleagues do what you need to"},{"speaker":"Unknown","startTime":54.12,"endTime":56.55,"body":"do."},{"speaker":"Rebecca Turnbull","startTime":58.14,"endTime":62.43,"body":"I'm joined by"},{"speaker":"Rebecca Turnbull","startTime":58.14,"endTime":62.43,"body":"James, the CEO at direct ID, and"},{"speaker":"Rebecca Turnbull","startTime":62.46,"endTime":67.11,"body":"Laura, who is their head of"},{"speaker":"Rebecca Turnbull","startTime":62.46,"endTime":67.11,"body":"employee experience, the reason"},{"speaker":"Rebecca Turnbull","startTime":67.11,"endTime":70.65,"body":"that we're going to be speaking"},{"speaker":"Rebecca Turnbull","startTime":67.11,"endTime":70.65,"body":"to them today, and learning from"},{"speaker":"Rebecca Turnbull","startTime":70.65,"endTime":73.53,"body":"them is one of the things that"},{"speaker":"Rebecca Turnbull","startTime":70.65,"endTime":73.53,"body":"direct ad have done very well is"},{"speaker":"Rebecca Turnbull","startTime":73.53,"endTime":77.46,"body":"developing their flexible work"},{"speaker":"Rebecca Turnbull","startTime":73.53,"endTime":77.46,"body":"offering. I know that this is"},{"speaker":"Rebecca Turnbull","startTime":77.46,"endTime":81.57,"body":"something that you have been"},{"speaker":"Rebecca Turnbull","startTime":77.46,"endTime":81.57,"body":"finding quite challenging, some"},{"speaker":"Rebecca Turnbull","startTime":81.57,"endTime":83.94,"body":"companies feel like they've"},{"speaker":"Rebecca Turnbull","startTime":81.57,"endTime":83.94,"body":"nailed it, others are really"},{"speaker":"Rebecca Turnbull","startTime":83.94,"endTime":87.09,"body":"struggling. And we're still kind"},{"speaker":"Rebecca Turnbull","startTime":83.94,"endTime":87.09,"body":"of grappling with it, nobody's"},{"speaker":"Rebecca Turnbull","startTime":87.24,"endTime":90.42,"body":"got it perfect. But it's"},{"speaker":"Rebecca Turnbull","startTime":87.24,"endTime":90.42,"body":"flexible working is just become"},{"speaker":"Rebecca Turnbull","startTime":90.45,"endTime":93.69,"body":"a lot more complex, I thought"},{"speaker":"Rebecca Turnbull","startTime":90.45,"endTime":93.69,"body":"it'd be really valuable to have"},{"speaker":"Rebecca Turnbull","startTime":93.69,"endTime":98.91,"body":"a conversation about how this"},{"speaker":"Rebecca Turnbull","startTime":93.69,"endTime":98.91,"body":"has worked really well so far in"},{"speaker":"Rebecca Turnbull","startTime":98.91,"endTime":102.96,"body":"a business. So I guess, James,"},{"speaker":"Rebecca Turnbull","startTime":98.91,"endTime":102.96,"body":"it'd be great if you could jump"},{"speaker":"Rebecca Turnbull","startTime":102.96,"endTime":105.81,"body":"in and tell us a little bit"},{"speaker":"Rebecca Turnbull","startTime":102.96,"endTime":105.81,"body":"about the remote work journey"},{"speaker":"Rebecca Turnbull","startTime":105.84,"endTime":108.63,"body":"and how you've ended up being"},{"speaker":"Rebecca Turnbull","startTime":105.84,"endTime":108.63,"body":"fully remote."},{"speaker":"Unknown","startTime":109.049,"endTime":112.289,"body":"Now, Thanks. And thanks"},{"speaker":"Unknown","startTime":109.049,"endTime":112.289,"body":"for having us, we're excited to"},{"speaker":"Unknown","startTime":112.289,"endTime":115.199,"body":"talk about it. It's something"},{"speaker":"Unknown","startTime":112.289,"endTime":115.199,"body":"that's very close to our heart"},{"speaker":"Unknown","startTime":115.199,"endTime":119.759,"body":"as a business, especially since"},{"speaker":"Unknown","startTime":115.199,"endTime":119.759,"body":"those disruptive years during"},{"speaker":"Unknown","startTime":119.759,"endTime":123.929,"body":"the pandemic, where we've as"},{"speaker":"Unknown","startTime":119.759,"endTime":123.929,"body":"startups, we've had to learn to"},{"speaker":"Unknown","startTime":123.929,"endTime":128.909,"body":"work in a different way, you"},{"speaker":"Unknown","startTime":123.929,"endTime":128.909,"body":"know. So we embrace really,"},{"speaker":"Unknown","startTime":128.909,"endTime":132.329,"body":"really strongly this idea of"},{"speaker":"Unknown","startTime":128.909,"endTime":132.329,"body":"remote first culture, and I"},{"speaker":"Unknown","startTime":132.329,"endTime":135.059,"body":"think companies today have to"},{"speaker":"Unknown","startTime":132.329,"endTime":135.059,"body":"figure out whether your physical"},{"speaker":"Unknown","startTime":135.059,"endTime":138.449,"body":"first and you're on one end of"},{"speaker":"Unknown","startTime":135.059,"endTime":138.449,"body":"the scale, your remote first,"},{"speaker":"Unknown","startTime":138.629,"endTime":142.379,"body":"and by remote first, I don't"},{"speaker":"Unknown","startTime":138.629,"endTime":142.379,"body":"mean remote only, I mean remote"},{"speaker":"Unknown","startTime":142.379,"endTime":146.279,"body":"First, in that, let's get"},{"speaker":"Unknown","startTime":142.379,"endTime":146.279,"body":"together when we need to get get"},{"speaker":"Unknown","startTime":146.279,"endTime":150.449,"body":"together and, and just do it"},{"speaker":"Unknown","startTime":146.279,"endTime":150.449,"body":"with purpose, right. Or if"},{"speaker":"Unknown","startTime":150.449,"endTime":154.349,"body":"you're a hybrid company, and"},{"speaker":"Unknown","startTime":150.449,"endTime":154.349,"body":"you're following some three day"},{"speaker":"Unknown","startTime":154.379,"endTime":158.039,"body":"in the office today, or, you"},{"speaker":"Unknown","startTime":154.379,"endTime":158.039,"body":"know, four day a week work"},{"speaker":"Unknown","startTime":158.039,"endTime":161.519,"body":"schedule or something like that."},{"speaker":"Unknown","startTime":158.039,"endTime":161.519,"body":"For us, it's all around being"},{"speaker":"Unknown","startTime":161.609,"endTime":166.289,"body":"flexible, embracing that, in the"},{"speaker":"Unknown","startTime":161.609,"endTime":166.289,"body":"truest sense. Laura can talk a"},{"speaker":"Unknown","startTime":166.289,"endTime":169.889,"body":"lot more about that than me, but"},{"speaker":"Unknown","startTime":166.289,"endTime":169.889,"body":"really, really embracing that"},{"speaker":"Unknown","startTime":169.919,"endTime":178.499,"body":"and, and moving from a truancy"},{"speaker":"Unknown","startTime":169.919,"endTime":178.499,"body":"based metric into value and"},{"speaker":"Unknown","startTime":178.499,"endTime":181.679,"body":"output. So as long as people are"},{"speaker":"Unknown","startTime":178.499,"endTime":181.679,"body":"doing what they're doing, and,"},{"speaker":"Unknown","startTime":181.859,"endTime":184.979,"body":"and helping each other and"},{"speaker":"Unknown","startTime":181.859,"endTime":184.979,"body":"delivering the results they"},{"speaker":"Unknown","startTime":184.979,"endTime":188.099,"body":"need, doesn't matter if you work"},{"speaker":"Unknown","startTime":184.979,"endTime":188.099,"body":"in the morning or the evening or"},{"speaker":"Unknown","startTime":188.099,"endTime":191.129,"body":"all through the weekend, or"},{"speaker":"Unknown","startTime":188.099,"endTime":191.129,"body":"whatever it shouldn't, right,"},{"speaker":"Unknown","startTime":191.129,"endTime":194.969,"body":"people are still getting the job"},{"speaker":"Unknown","startTime":191.129,"endTime":194.969,"body":"done. So yeah, we have we have"},{"speaker":"Unknown","startTime":194.969,"endTime":197.489,"body":"what we call the seven truths of"},{"speaker":"Unknown","startTime":194.969,"endTime":197.489,"body":"flexibility. Now,"},{"speaker":"Rebecca Turnbull","startTime":197.79,"endTime":200.61,"body":"I'll try and"},{"speaker":"Rebecca Turnbull","startTime":197.79,"endTime":200.61,"body":"see base metrics versus value"},{"speaker":"Rebecca Turnbull","startTime":200.61,"endTime":204.24,"body":"based metrics is definitely a"},{"speaker":"Rebecca Turnbull","startTime":200.61,"endTime":204.24,"body":"new way of putting it. And"},{"speaker":"Rebecca Turnbull","startTime":204.24,"endTime":209.1,"body":"Laura, you are head of employee"},{"speaker":"Rebecca Turnbull","startTime":204.24,"endTime":209.1,"body":"experience, like, tell me how"},{"speaker":"Rebecca Turnbull","startTime":209.1,"endTime":212.76,"body":"that has come about because"},{"speaker":"Rebecca Turnbull","startTime":209.1,"endTime":212.76,"body":"there's like such a new job, and"},{"speaker":"Rebecca Turnbull","startTime":212.76,"endTime":216.63,"body":"it's really focused, what are"},{"speaker":"Rebecca Turnbull","startTime":212.76,"endTime":216.63,"body":"your priorities in that role?"},{"speaker":"Unknown","startTime":216.87,"endTime":219.57,"body":"My main goal and target"},{"speaker":"Unknown","startTime":216.87,"endTime":219.57,"body":"is to make people happy within"},{"speaker":"Unknown","startTime":219.57,"endTime":222.93,"body":"the company. And that's the"},{"speaker":"Unknown","startTime":219.57,"endTime":222.93,"body":"reason why James created the"},{"speaker":"Unknown","startTime":222.93,"endTime":227.67,"body":"title for the role rather than"},{"speaker":"Unknown","startTime":222.93,"endTime":227.67,"body":"it being CPO or, you know, Chief"},{"speaker":"Unknown","startTime":228.24,"endTime":232.47,"body":"head of people, something like"},{"speaker":"Unknown","startTime":228.24,"endTime":232.47,"body":"that. It was purposefully put as"},{"speaker":"Unknown","startTime":232.47,"endTime":234.9,"body":"head of employee experience,"},{"speaker":"Unknown","startTime":232.47,"endTime":234.9,"body":"because it's all about the"},{"speaker":"Unknown","startTime":234.9,"endTime":237.54,"body":"experience they have, from the"},{"speaker":"Unknown","startTime":234.9,"endTime":237.54,"body":"moment they have their first"},{"speaker":"Unknown","startTime":237.54,"endTime":241.56,"body":"contact through the recruitment"},{"speaker":"Unknown","startTime":237.54,"endTime":241.56,"body":"process, up until they go on and"},{"speaker":"Unknown","startTime":241.56,"endTime":246.06,"body":"their career ladder. So it's all"},{"speaker":"Unknown","startTime":241.56,"endTime":246.06,"body":"about sort of how can we create"},{"speaker":"Unknown","startTime":246.06,"endTime":249.06,"body":"a culture that people are going"},{"speaker":"Unknown","startTime":246.06,"endTime":249.06,"body":"to be able to thrive within feel"},{"speaker":"Unknown","startTime":249.06,"endTime":252.36,"body":"happy, feel feel they can trust"},{"speaker":"Unknown","startTime":249.06,"endTime":252.36,"body":"others and feel really cared"},{"speaker":"Unknown","startTime":252.36,"endTime":257.85,"body":"for? So So yeah, so so I'm here"},{"speaker":"Unknown","startTime":252.36,"endTime":257.85,"body":"basically to, that's, that's"},{"speaker":"Unknown","startTime":257.85,"endTime":259.92,"body":"gonna be my main mission going"},{"speaker":"Unknown","startTime":257.85,"endTime":259.92,"body":"forward."},{"speaker":"Rebecca Turnbull","startTime":259.95,"endTime":263.1,"body":"So it's great"},{"speaker":"Rebecca Turnbull","startTime":259.95,"endTime":263.1,"body":"to have a real expert alongside"},{"speaker":"Rebecca Turnbull","startTime":263.1,"endTime":266.34,"body":"the CEO rather than just to see"},{"speaker":"Rebecca Turnbull","startTime":263.1,"endTime":266.34,"body":"you talking about this for a"},{"speaker":"Rebecca Turnbull","startTime":266.34,"endTime":271.38,"body":"change. But, James, I'm"},{"speaker":"Rebecca Turnbull","startTime":266.34,"endTime":271.38,"body":"interested you guys chose to"},{"speaker":"Rebecca Turnbull","startTime":271.38,"endTime":275.28,"body":"stay fully remote post pandemic"},{"speaker":"Rebecca Turnbull","startTime":271.38,"endTime":275.28,"body":"and I think you went hybrid"},{"speaker":"Rebecca Turnbull","startTime":275.28,"endTime":280.05,"body":"temporarily within the business."},{"speaker":"Rebecca Turnbull","startTime":275.28,"endTime":280.05,"body":"Tell me a bit about that and why"},{"speaker":"Rebecca Turnbull","startTime":280.05,"endTime":282.9,"body":"you settled on fully remote"},{"speaker":"Rebecca Turnbull","startTime":280.05,"endTime":282.9,"body":"because actually, there's some"},{"speaker":"Rebecca Turnbull","startTime":282.9,"endTime":286.56,"body":"people who still believe or"},{"speaker":"Rebecca Turnbull","startTime":282.9,"endTime":286.56,"body":"don't work out what's right for"},{"speaker":"Rebecca Turnbull","startTime":286.56,"endTime":286.86,"body":"them."},{"speaker":"Unknown","startTime":287.55,"endTime":290.94,"body":"Yeah, there's, there's"},{"speaker":"Unknown","startTime":287.55,"endTime":290.94,"body":"there's a number of reasons. And"},{"speaker":"Unknown","startTime":290.94,"endTime":295.02,"body":"we did try having offices again"},{"speaker":"Unknown","startTime":290.94,"endTime":295.02,"body":"after everyone started going"},{"speaker":"Unknown","startTime":295.02,"endTime":298.32,"body":"back to work. The Office"},{"speaker":"Unknown","startTime":295.02,"endTime":298.32,"body":"experience in itself was really"},{"speaker":"Unknown","startTime":298.32,"endTime":302.49,"body":"interesting in that there is"},{"speaker":"Unknown","startTime":298.32,"endTime":302.49,"body":"areas of the team that wanted to"},{"speaker":"Unknown","startTime":302.49,"endTime":304.98,"body":"get together more and spend time"},{"speaker":"Unknown","startTime":302.49,"endTime":304.98,"body":"in the office. And I think part"},{"speaker":"Unknown","startTime":304.98,"endTime":308.25,"body":"of the challenge these days with"},{"speaker":"Unknown","startTime":304.98,"endTime":308.25,"body":"that is, when you do go in the"},{"speaker":"Unknown","startTime":308.25,"endTime":310.92,"body":"office, you end up on Zoom calls"},{"speaker":"Unknown","startTime":308.25,"endTime":310.92,"body":"all day anyways, right? So"},{"speaker":"Unknown","startTime":310.92,"endTime":313.68,"body":"you're not, you're running"},{"speaker":"Unknown","startTime":310.92,"endTime":313.68,"body":"around trying to find small"},{"speaker":"Unknown","startTime":313.68,"endTime":318.36,"body":"offices and places and cubby"},{"speaker":"Unknown","startTime":313.68,"endTime":318.36,"body":"holes to have a meeting and not"},{"speaker":"Unknown","startTime":318.36,"endTime":321.9,"body":"really sitting in the office. I"},{"speaker":"Unknown","startTime":318.36,"endTime":321.9,"body":"think the other thing is, is the"},{"speaker":"Unknown","startTime":321.9,"endTime":325.47,"body":"realisation along the way that"},{"speaker":"Unknown","startTime":321.9,"endTime":325.47,"body":"it really depends on the person."},{"speaker":"Unknown","startTime":325.77,"endTime":328.08,"body":"And I think there's an"},{"speaker":"Unknown","startTime":325.77,"endTime":328.08,"body":"opportunity to maybe support the"},{"speaker":"Unknown","startTime":328.08,"endTime":332.01,"body":"individual more in these"},{"speaker":"Unknown","startTime":328.08,"endTime":332.01,"body":"situations, in that some of"},{"speaker":"Unknown","startTime":332.01,"endTime":335.58,"body":"those people that had been"},{"speaker":"Unknown","startTime":332.01,"endTime":335.58,"body":"working in their bedroom or in"},{"speaker":"Unknown","startTime":335.58,"endTime":338.73,"body":"their kitchen or never leaving"},{"speaker":"Unknown","startTime":335.58,"endTime":338.73,"body":"the flat. I don't think it's"},{"speaker":"Unknown","startTime":338.73,"endTime":341.16,"body":"what they I don't think having"},{"speaker":"Unknown","startTime":338.73,"endTime":341.16,"body":"an office is really what they"},{"speaker":"Unknown","startTime":341.16,"endTime":343.65,"body":"were wanting, they wanted to"},{"speaker":"Unknown","startTime":341.16,"endTime":343.65,"body":"work with other people around"},{"speaker":"Unknown","startTime":343.65,"endTime":346.86,"body":"them. Right? They wanted to be"},{"speaker":"Unknown","startTime":343.65,"endTime":346.86,"body":"surrounded by a bit of noise and"},{"speaker":"Unknown","startTime":346.86,"endTime":350.31,"body":"a bit of energy and have those"},{"speaker":"Unknown","startTime":346.86,"endTime":350.31,"body":"sort of casual chats. But does"},{"speaker":"Unknown","startTime":350.31,"endTime":353.7,"body":"that have to be within the"},{"speaker":"Unknown","startTime":350.31,"endTime":353.7,"body":"company? I don't think so."},{"speaker":"Unknown","startTime":353.76,"endTime":358.26,"body":"Right? So now we have a policy"},{"speaker":"Unknown","startTime":353.76,"endTime":358.26,"body":"of you want to work somewhere"},{"speaker":"Unknown","startTime":358.26,"endTime":362.34,"body":"well do a pay as you go on a we"},{"speaker":"Unknown","startTime":358.26,"endTime":362.34,"body":"work or spaces or go sit in a"},{"speaker":"Unknown","startTime":362.34,"endTime":365.13,"body":"cafe is part of that flexibility"},{"speaker":"Unknown","startTime":362.34,"endTime":365.13,"body":"that allows people to"},{"speaker":"Unknown","startTime":365.13,"endTime":368.28,"body":"personalize the experience for"},{"speaker":"Unknown","startTime":365.13,"endTime":368.28,"body":"themselves. That is really,"},{"speaker":"Unknown","startTime":368.28,"endTime":370.89,"body":"really important these days. And"},{"speaker":"Unknown","startTime":368.28,"endTime":370.89,"body":"that's, that's, I think, work"},{"speaker":"Unknown","startTime":370.89,"endTime":371.49,"body":"much better."},{"speaker":"Rebecca Turnbull","startTime":372.51,"endTime":375.42,"body":"And I think"},{"speaker":"Rebecca Turnbull","startTime":372.51,"endTime":375.42,"body":"that word personalization, there"},{"speaker":"Rebecca Turnbull","startTime":375.45,"endTime":378.54,"body":"is so interesting to apply it to"},{"speaker":"Rebecca Turnbull","startTime":375.45,"endTime":378.54,"body":"employee experience, because we"},{"speaker":"Rebecca Turnbull","startTime":378.54,"endTime":382.92,"body":"talk about it from the like"},{"speaker":"Rebecca Turnbull","startTime":378.54,"endTime":382.92,"body":"customer perspective, all the"},{"speaker":"Rebecca Turnbull","startTime":382.92,"endTime":386.79,"body":"time that we want to provide a"},{"speaker":"Rebecca Turnbull","startTime":382.92,"endTime":386.79,"body":"personalized, experienced or"},{"speaker":"Rebecca Turnbull","startTime":386.79,"endTime":390.24,"body":"personalized user journey. But"},{"speaker":"Rebecca Turnbull","startTime":386.79,"endTime":390.24,"body":"we don't think about it with"},{"speaker":"Rebecca Turnbull","startTime":390.24,"endTime":393.6,"body":"employees. And actually they are"},{"speaker":"Rebecca Turnbull","startTime":390.24,"endTime":393.6,"body":"the most personal people in our"},{"speaker":"Rebecca Turnbull","startTime":393.6,"endTime":397.11,"body":"businesses, basically. So Laura,"},{"speaker":"Rebecca Turnbull","startTime":393.6,"endTime":397.11,"body":"how do you cope with that,"},{"speaker":"Rebecca Turnbull","startTime":397.11,"endTime":402.15,"body":"because that everyone is unique"},{"speaker":"Rebecca Turnbull","startTime":397.11,"endTime":402.15,"body":"in it? There's a lot of"},{"speaker":"Rebecca Turnbull","startTime":402.15,"endTime":403.32,"body":"personalization there."},{"speaker":"Unknown","startTime":403.92,"endTime":406.17,"body":"Yeah, definitely. And"},{"speaker":"Unknown","startTime":403.92,"endTime":406.17,"body":"that's where the seven flex will"},{"speaker":"Unknown","startTime":406.17,"endTime":410.88,"body":"truth really comes in with us is"},{"speaker":"Unknown","startTime":406.17,"endTime":410.88,"body":"that we every single area of the"},{"speaker":"Unknown","startTime":410.88,"endTime":414.15,"body":"business is tailored to work for"},{"speaker":"Unknown","startTime":410.88,"endTime":414.15,"body":"that person. So when it comes"},{"speaker":"Unknown","startTime":414.15,"endTime":418.38,"body":"to, you know, we really embrace"},{"speaker":"Unknown","startTime":414.15,"endTime":418.38,"body":"diversity within the business"},{"speaker":"Unknown","startTime":418.38,"endTime":421.59,"body":"and some people are better"},{"speaker":"Unknown","startTime":418.38,"endTime":421.59,"body":"suited to they prefer to do"},{"speaker":"Unknown","startTime":421.59,"endTime":423.87,"body":"their work early in the morning."},{"speaker":"Unknown","startTime":421.59,"endTime":423.87,"body":"Some people prefer to do it in"},{"speaker":"Unknown","startTime":423.87,"endTime":426.87,"body":"the evening, some people prefer"},{"speaker":"Unknown","startTime":423.87,"endTime":426.87,"body":"to work on a Saturday take the"},{"speaker":"Unknown","startTime":426.87,"endTime":432.03,"body":"Tuesday off to go golfing. And"},{"speaker":"Unknown","startTime":426.87,"endTime":432.03,"body":"and some people they they like"},{"speaker":"Unknown","startTime":432.03,"endTime":434.55,"body":"to work, you know, all over the"},{"speaker":"Unknown","startTime":432.03,"endTime":434.55,"body":"world, we've got people who are"},{"speaker":"Unknown","startTime":434.55,"endTime":437.37,"body":"traveling, you know, one person"},{"speaker":"Unknown","startTime":434.55,"endTime":437.37,"body":"traveled through 15 countries in"},{"speaker":"Unknown","startTime":437.37,"endTime":442.17,"body":"the last 18 months or so, and"},{"speaker":"Unknown","startTime":437.37,"endTime":442.17,"body":"they travel over the weekends,"},{"speaker":"Unknown","startTime":442.2,"endTime":446.04,"body":"they work the weekdays from all"},{"speaker":"Unknown","startTime":442.2,"endTime":446.04,"body":"these wonderful locations. But"},{"speaker":"Unknown","startTime":446.04,"endTime":451.98,"body":"yeah, it's it's really sort of"},{"speaker":"Unknown","startTime":446.04,"endTime":451.98,"body":"embracing how to help people to"},{"speaker":"Unknown","startTime":451.98,"endTime":455.34,"body":"work in their most productive"},{"speaker":"Unknown","startTime":451.98,"endTime":455.34,"body":"way. And, and in a way that's"},{"speaker":"Unknown","startTime":455.34,"endTime":458.4,"body":"going to make them feel good."},{"speaker":"Unknown","startTime":455.34,"endTime":458.4,"body":"And that's done through the"},{"speaker":"Unknown","startTime":458.4,"endTime":462.36,"body":"management style. All the"},{"speaker":"Unknown","startTime":458.4,"endTime":462.36,"body":"managers do not stick to a fixed"},{"speaker":"Unknown","startTime":462.36,"endTime":465.96,"body":"process, they actually tailor it"},{"speaker":"Unknown","startTime":462.36,"endTime":465.96,"body":"per person. So some people will"},{"speaker":"Unknown","startTime":465.96,"endTime":468.87,"body":"be set, you know, have a chat"},{"speaker":"Unknown","startTime":465.96,"endTime":468.87,"body":"daily, other people prefer to be"},{"speaker":"Unknown","startTime":468.87,"endTime":472.68,"body":"left to have a chat monthly. And"},{"speaker":"Unknown","startTime":468.87,"endTime":472.68,"body":"then we go into very sort of"},{"speaker":"Unknown","startTime":472.95,"endTime":476.76,"body":"flexible, open conversations,"},{"speaker":"Unknown","startTime":472.95,"endTime":476.76,"body":"one of our main values is to be"},{"speaker":"Unknown","startTime":476.76,"endTime":479.1,"body":"brief. And something I've"},{"speaker":"Unknown","startTime":476.76,"endTime":479.1,"body":"definitely noticed upon joining"},{"speaker":"Unknown","startTime":479.1,"endTime":483.33,"body":"the company is that in the big"},{"speaker":"Unknown","startTime":479.1,"endTime":483.33,"body":"team meetings in the past,"},{"speaker":"Unknown","startTime":483.33,"endTime":485.85,"body":"they've been, you know, past"},{"speaker":"Unknown","startTime":483.33,"endTime":485.85,"body":"companies I've worked for,"},{"speaker":"Unknown","startTime":486.15,"endTime":488.49,"body":"they've been very awkward,"},{"speaker":"Unknown","startTime":486.15,"endTime":488.49,"body":"people haven't really spoken up."},{"speaker":"Unknown","startTime":488.85,"endTime":491.28,"body":"And something I found extremely"},{"speaker":"Unknown","startTime":488.85,"endTime":491.28,"body":"refreshing here is that no"},{"speaker":"Unknown","startTime":491.28,"endTime":493.98,"body":"matter the level, the person"},{"speaker":"Unknown","startTime":491.28,"endTime":493.98,"body":"they feel they can speak up to"},{"speaker":"Unknown","startTime":494.37,"endTime":498.54,"body":"everyone within the business."},{"speaker":"Unknown","startTime":494.37,"endTime":498.54,"body":"And and they will challenge the"},{"speaker":"Unknown","startTime":498.54,"endTime":501.63,"body":"leadership team on things. And"},{"speaker":"Unknown","startTime":498.54,"endTime":501.63,"body":"that's really, really refreshing"},{"speaker":"Unknown","startTime":501.63,"endTime":504.9,"body":"because that it makes sure that"},{"speaker":"Unknown","startTime":501.63,"endTime":504.9,"body":"everyone has a voice within the"},{"speaker":"Unknown","startTime":504.9,"endTime":507.93,"body":"company. So that value of the"},{"speaker":"Unknown","startTime":504.9,"endTime":507.93,"body":"brave really shines through"},{"speaker":"Unknown","startTime":507.93,"endTime":508.26,"body":"there."},{"speaker":"Rebecca Turnbull","startTime":508.86,"endTime":510.99,"body":"Interesting."},{"speaker":"Rebecca Turnbull","startTime":508.86,"endTime":510.99,"body":"So I want to just pick back up"},{"speaker":"Rebecca Turnbull","startTime":510.99,"endTime":514.53,"body":"on something you said a few"},{"speaker":"Rebecca Turnbull","startTime":510.99,"endTime":514.53,"body":"minutes ago. Can you tell us"},{"speaker":"Rebecca Turnbull","startTime":514.56,"endTime":518.22,"body":"what are the seven flexible"},{"speaker":"Rebecca Turnbull","startTime":514.56,"endTime":518.22,"body":"truths? I'm not familiar with"},{"speaker":"Rebecca Turnbull","startTime":518.22,"endTime":518.97,"body":"that. So"},{"speaker":"Unknown","startTime":519.0,"endTime":522.9,"body":"it's flexible"},{"speaker":"Unknown","startTime":519.0,"endTime":522.9,"body":"conversations, and flexible"},{"speaker":"Unknown","startTime":522.9,"endTime":526.8,"body":"learning so that it's all to be"},{"speaker":"Unknown","startTime":522.9,"endTime":526.8,"body":"done and tailored to that"},{"speaker":"Unknown","startTime":526.8,"endTime":529.89,"body":"specific person. So flexible"},{"speaker":"Unknown","startTime":526.8,"endTime":529.89,"body":"learning plans, flexible"},{"speaker":"Unknown","startTime":529.89,"endTime":532.77,"body":"conversations, flexible"},{"speaker":"Unknown","startTime":529.89,"endTime":532.77,"body":"technology, which are the"},{"speaker":"Unknown","startTime":532.77,"endTime":536.01,"body":"platforms that we use, and we"},{"speaker":"Unknown","startTime":532.77,"endTime":536.01,"body":"have a real mix of platforms,"},{"speaker":"Unknown","startTime":536.01,"endTime":539.22,"body":"which we can talk about later,"},{"speaker":"Unknown","startTime":536.01,"endTime":539.22,"body":"to really ensure that that"},{"speaker":"Unknown","startTime":539.22,"endTime":542.16,"body":"people can be as productive and"},{"speaker":"Unknown","startTime":539.22,"endTime":542.16,"body":"and work in the way that works"},{"speaker":"Unknown","startTime":542.16,"endTime":545.7,"body":"for them. But making sure that"},{"speaker":"Unknown","startTime":542.16,"endTime":545.7,"body":"it also doesn't hinder them,"},{"speaker":"Unknown","startTime":545.7,"endTime":549.54,"body":"which is something we do quite a"},{"speaker":"Unknown","startTime":545.7,"endTime":549.54,"body":"lot work on flexible paperwork."},{"speaker":"Unknown","startTime":550.02,"endTime":553.83,"body":"We have flexible locations, and"},{"speaker":"Unknown","startTime":550.02,"endTime":553.83,"body":"then flexible relationships"},{"speaker":"Unknown","startTime":554.28,"endTime":557.94,"body":"within the organizations a lot"},{"speaker":"Unknown","startTime":554.28,"endTime":557.94,"body":"of cross collaboration. We have"},{"speaker":"Unknown","startTime":557.94,"endTime":561.21,"body":"squats, for example. So"},{"speaker":"Unknown","startTime":557.94,"endTime":561.21,"body":"different sort of innovation"},{"speaker":"Unknown","startTime":561.51,"endTime":564.93,"body":"teams working on different"},{"speaker":"Unknown","startTime":561.51,"endTime":564.93,"body":"projects together. And then we"},{"speaker":"Unknown","startTime":564.93,"endTime":568.56,"body":"have flexible gatherings which"},{"speaker":"Unknown","startTime":564.93,"endTime":568.56,"body":"an example of that is that you"},{"speaker":"Unknown","startTime":568.56,"endTime":571.92,"body":"know people can get together"},{"speaker":"Unknown","startTime":568.56,"endTime":571.92,"body":"wherever that they're based, you"},{"speaker":"Unknown","startTime":571.92,"endTime":575.37,"body":"know they can they can arrange"},{"speaker":"Unknown","startTime":571.92,"endTime":575.37,"body":"to meet up. We have plan plan"},{"speaker":"Unknown","startTime":575.37,"endTime":578.49,"body":"get togethers, which are twice a"},{"speaker":"Unknown","startTime":575.37,"endTime":578.49,"body":"year where they're four times a"},{"speaker":"Unknown","startTime":578.49,"endTime":582.21,"body":"year to a digital. The other two"},{"speaker":"Unknown","startTime":578.49,"endTime":582.21,"body":"can be anywhere so we're looking"},{"speaker":"Unknown","startTime":582.21,"endTime":584.46,"body":"at all sorts different locations"},{"speaker":"Unknown","startTime":582.21,"endTime":584.46,"body":"for them. The last one was"},{"speaker":"Unknown","startTime":584.46,"endTime":587.43,"body":"Edinburgh. The next one might be"},{"speaker":"Unknown","startTime":584.46,"endTime":587.43,"body":"in warmer warmer climates"},{"speaker":"Unknown","startTime":587.43,"endTime":590.55,"body":"because it's going to be in"},{"speaker":"Unknown","startTime":587.43,"endTime":590.55,"body":"October. Yeah, and it's just"},{"speaker":"Unknown","startTime":590.58,"endTime":593.4,"body":"it's making it so it's soup. So"},{"speaker":"Unknown","startTime":590.58,"endTime":593.4,"body":"we make all of these things very"},{"speaker":"Unknown","startTime":593.4,"endTime":597.15,"body":"voluntary for people as well."},{"speaker":"Unknown","startTime":593.4,"endTime":597.15,"body":"And that includes well being"},{"speaker":"Unknown","startTime":597.15,"endTime":599.97,"body":"series going forward. Sweet. We"},{"speaker":"Unknown","startTime":597.15,"endTime":599.97,"body":"have all sorts of incense"},{"speaker":"Unknown","startTime":600.0,"endTime":603.24,"body":"serves, but we've ensured their"},{"speaker":"Unknown","startTime":600.0,"endTime":603.24,"body":"voluntary because I think where"},{"speaker":"Unknown","startTime":603.24,"endTime":606.06,"body":"a lot of organizations sometimes"},{"speaker":"Unknown","startTime":603.24,"endTime":606.06,"body":"can go wrong is that they make"},{"speaker":"Unknown","startTime":606.54,"endTime":611.22,"body":"fun mandatory. And, and people"},{"speaker":"Unknown","startTime":606.54,"endTime":611.22,"body":"don't always want to go. So for"},{"speaker":"Unknown","startTime":611.22,"endTime":614.22,"body":"us, it's very much do you want"},{"speaker":"Unknown","startTime":611.22,"endTime":614.22,"body":"to come and join us? We've got"},{"speaker":"Unknown","startTime":614.22,"endTime":616.5,"body":"this or there's this event or"},{"speaker":"Unknown","startTime":614.22,"endTime":616.5,"body":"there's this cross"},{"speaker":"Unknown","startTime":616.5,"endTime":619.98,"body":"collaboration, you know,"},{"speaker":"Unknown","startTime":616.5,"endTime":619.98,"body":"learning thing that we've got"},{"speaker":"Unknown","startTime":619.98,"endTime":622.29,"body":"going on, do you want to come"},{"speaker":"Unknown","startTime":619.98,"endTime":622.29,"body":"and join? And that's something I"},{"speaker":"Unknown","startTime":622.29,"endTime":624.6,"body":"found definitely also shines"},{"speaker":"Unknown","startTime":622.29,"endTime":624.6,"body":"through it direct ID."},{"speaker":"Rebecca Turnbull","startTime":625.44,"endTime":630.33,"body":"Totally. And"},{"speaker":"Rebecca Turnbull","startTime":625.44,"endTime":630.33,"body":"what is fun for one person is"},{"speaker":"Rebecca Turnbull","startTime":630.63,"endTime":633.54,"body":"totally different for another"},{"speaker":"Rebecca Turnbull","startTime":630.63,"endTime":633.54,"body":"quite often, we actually"},{"speaker":"Unknown","startTime":633.57,"endTime":635.25,"body":"asked for feedback"},{"speaker":"Unknown","startTime":633.57,"endTime":635.25,"body":"every time we have a get"},{"speaker":"Unknown","startTime":635.25,"endTime":638.73,"body":"together. And the last q\u0026a, we"},{"speaker":"Unknown","startTime":635.25,"endTime":638.73,"body":"actually had some feedback from"},{"speaker":"Unknown","startTime":638.73,"endTime":642.24,"body":"that which we've taken on board,"},{"speaker":"Unknown","startTime":638.73,"endTime":642.24,"body":"which was sort of how, how do we"},{"speaker":"Unknown","startTime":642.24,"endTime":644.76,"body":"create plan days that are very"},{"speaker":"Unknown","startTime":642.24,"endTime":644.76,"body":"inclusive? And that's something"},{"speaker":"Unknown","startTime":644.76,"endTime":647.58,"body":"we want? And someone said, you"},{"speaker":"Unknown","startTime":644.76,"endTime":647.58,"body":"know, please, can we have less"},{"speaker":"Unknown","startTime":647.58,"endTime":649.89,"body":"focus on because there was"},{"speaker":"Unknown","startTime":647.58,"endTime":649.89,"body":"whiskey tasting? Obviously, it's"},{"speaker":"Unknown","startTime":649.89,"endTime":653.16,"body":"in Scotland, whiskey tasting,"},{"speaker":"Unknown","startTime":649.89,"endTime":653.16,"body":"you know, and it was like, Can"},{"speaker":"Unknown","startTime":653.16,"endTime":656.28,"body":"we do something that's not"},{"speaker":"Unknown","startTime":653.16,"endTime":656.28,"body":"focused around that? Because"},{"speaker":"Unknown","startTime":656.28,"endTime":658.89,"body":"it's not completely inclusive."},{"speaker":"Unknown","startTime":656.28,"endTime":658.89,"body":"And I think there's something a"},{"speaker":"Unknown","startTime":658.89,"endTime":661.95,"body":"lot of companies that do that"},{"speaker":"Unknown","startTime":658.89,"endTime":661.95,"body":"beer Fridays, stuff like that."},{"speaker":"Unknown","startTime":662.31,"endTime":665.37,"body":"And it's sort of evolving with"},{"speaker":"Unknown","startTime":662.31,"endTime":665.37,"body":"people are becoming more health"},{"speaker":"Unknown","startTime":665.37,"endTime":667.71,"body":"conscious, you've got to think"},{"speaker":"Unknown","startTime":665.37,"endTime":667.71,"body":"about that the backgrounds,"},{"speaker":"Unknown","startTime":667.74,"endTime":671.76,"body":"cultures. And so we've taken"},{"speaker":"Unknown","startTime":667.74,"endTime":671.76,"body":"that on board and going forwards"},{"speaker":"Unknown","startTime":671.76,"endTime":674.76,"body":"just on the kind of get"},{"speaker":"Unknown","startTime":671.76,"endTime":674.76,"body":"togethers, we're now making sure"},{"speaker":"Unknown","startTime":674.76,"endTime":679.47,"body":"that it's something everyone's"},{"speaker":"Unknown","startTime":674.76,"endTime":679.47,"body":"going to enjoy. Yeah. So that"},{"speaker":"Unknown","startTime":679.47,"endTime":681.39,"body":"said, so the next one actually"},{"speaker":"Unknown","startTime":679.47,"endTime":681.39,"body":"is going to be sort of a"},{"speaker":"Unknown","startTime":681.39,"endTime":684.78,"body":"foraging event that we're doing,"},{"speaker":"Unknown","startTime":681.39,"endTime":684.78,"body":"which is going to be fun. So"},{"speaker":"Unknown","startTime":685.23,"endTime":687.72,"body":"I think this is the point in a"},{"speaker":"Unknown","startTime":685.23,"endTime":687.72,"body":"lot of ways, right? Is it's a"},{"speaker":"Unknown","startTime":687.72,"endTime":691.8,"body":"new new thing for a lot of"},{"speaker":"Unknown","startTime":687.72,"endTime":691.8,"body":"people as much as a new thing"},{"speaker":"Unknown","startTime":691.8,"endTime":695.37,"body":"for businesses like us. And we"},{"speaker":"Unknown","startTime":691.8,"endTime":695.37,"body":"have to keep iterating through"},{"speaker":"Unknown","startTime":695.37,"endTime":698.34,"body":"it in order to find out what"},{"speaker":"Unknown","startTime":695.37,"endTime":698.34,"body":"works for us in our team. And I"},{"speaker":"Unknown","startTime":698.34,"endTime":701.19,"body":"think as is, that's where that"},{"speaker":"Unknown","startTime":698.34,"endTime":701.19,"body":"personalization, that's where"},{"speaker":"Unknown","startTime":701.19,"endTime":707.52,"body":"the on biased approach comes"},{"speaker":"Unknown","startTime":701.19,"endTime":707.52,"body":"from is saying, What is the"},{"speaker":"Unknown","startTime":707.52,"endTime":710.04,"body":"problem that we're trying to"},{"speaker":"Unknown","startTime":707.52,"endTime":710.04,"body":"solve, you know, getting people"},{"speaker":"Unknown","startTime":710.04,"endTime":714.54,"body":"to come in three days a week in"},{"speaker":"Unknown","startTime":710.04,"endTime":714.54,"body":"the office, which a lot of"},{"speaker":"Unknown","startTime":714.54,"endTime":718.29,"body":"companies are doing so that you,"},{"speaker":"Unknown","startTime":714.54,"endTime":718.29,"body":"you find out more that you bump"},{"speaker":"Unknown","startTime":718.29,"endTime":721.32,"body":"into people in the water cooler"},{"speaker":"Unknown","startTime":718.29,"endTime":721.32,"body":"or having a coffee or whatever,"},{"speaker":"Unknown","startTime":721.32,"endTime":725.82,"body":"for me? I struggle with a lot,"},{"speaker":"Unknown","startTime":721.32,"endTime":725.82,"body":"right? Why should we rely on"},{"speaker":"Unknown","startTime":725.82,"endTime":728.82,"body":"happenstance and randomness for"},{"speaker":"Unknown","startTime":725.82,"endTime":728.82,"body":"communication? Let's solve the"},{"speaker":"Unknown","startTime":728.82,"endTime":732.27,"body":"communication problem. First of"},{"speaker":"Unknown","startTime":728.82,"endTime":732.27,"body":"all right? So how do we put in a"},{"speaker":"Unknown","startTime":732.27,"endTime":734.43,"body":"structure to make sure that"},{"speaker":"Unknown","startTime":732.27,"endTime":734.43,"body":"we've got the right level of"},{"speaker":"Unknown","startTime":734.43,"endTime":737.37,"body":"communication, that we're all"},{"speaker":"Unknown","startTime":734.43,"endTime":737.37,"body":"working together, we all have"},{"speaker":"Unknown","startTime":737.37,"endTime":740.61,"body":"that one single vision, we're"},{"speaker":"Unknown","startTime":737.37,"endTime":740.61,"body":"all driving together and"},{"speaker":"Unknown","startTime":740.61,"endTime":743.82,"body":"communicating and sharing and"},{"speaker":"Unknown","startTime":740.61,"endTime":743.82,"body":"this cross collaboration there"},{"speaker":"Unknown","startTime":744.81,"endTime":747.0,"body":"in a way that doesn't swamp"},{"speaker":"Unknown","startTime":744.81,"endTime":747.0,"body":"people and doesn't distract"},{"speaker":"Unknown","startTime":747.0,"endTime":748.98,"body":"people, right? That's the"},{"speaker":"Unknown","startTime":747.0,"endTime":748.98,"body":"problem that we need to solve"},{"speaker":"Unknown","startTime":748.98,"endTime":751.23,"body":"not getting people in three days"},{"speaker":"Unknown","startTime":748.98,"endTime":751.23,"body":"a week?"},{"speaker":"Rebecca Turnbull","startTime":751.5,"endTime":754.29,"body":"Totally. And"},{"speaker":"Rebecca Turnbull","startTime":751.5,"endTime":754.29,"body":"how have you managed to like"},{"speaker":"Rebecca Turnbull","startTime":754.32,"endTime":757.56,"body":"achieve that? Like, what tech"},{"speaker":"Rebecca Turnbull","startTime":754.32,"endTime":757.56,"body":"stack Have you put in place?"},{"speaker":"Rebecca Turnbull","startTime":758.01,"endTime":761.61,"body":"Lots of people are big advocates"},{"speaker":"Rebecca Turnbull","startTime":758.01,"endTime":761.61,"body":"for different tools. But it"},{"speaker":"Rebecca Turnbull","startTime":761.61,"endTime":766.44,"body":"sounds like you've experimenters"},{"speaker":"Rebecca Turnbull","startTime":761.61,"endTime":766.44,"body":"and got things working? Well. So"},{"speaker":"Rebecca Turnbull","startTime":767.31,"endTime":770.55,"body":"what have you got in your"},{"speaker":"Rebecca Turnbull","startTime":767.31,"endTime":770.55,"body":"business? What would someone"},{"speaker":"Rebecca Turnbull","startTime":770.55,"endTime":773.34,"body":"who's working for us? Tell us"},{"speaker":"Rebecca Turnbull","startTime":770.55,"endTime":773.34,"body":"please? Yeah,"},{"speaker":"Unknown","startTime":773.549,"endTime":777.719,"body":"a lot of the basics,"},{"speaker":"Unknown","startTime":773.549,"endTime":777.719,"body":"you know, Microsoft Office 365"},{"speaker":"Unknown","startTime":777.719,"endTime":782.759,"body":"as a as a suite, Slack, we use a"},{"speaker":"Unknown","startTime":777.719,"endTime":782.759,"body":"lot. We use task management"},{"speaker":"Unknown","startTime":782.759,"endTime":787.709,"body":"tools like asana and the"},{"speaker":"Unknown","startTime":782.759,"endTime":787.709,"body":"Atlassian, suite Confluence and"},{"speaker":"Unknown","startTime":787.709,"endTime":790.289,"body":"JIRA and stuff, we try to keep"},{"speaker":"Unknown","startTime":787.709,"endTime":790.289,"body":"it as simple as possible,"},{"speaker":"Unknown","startTime":790.289,"endTime":793.919,"body":"because it's easy, especially as"},{"speaker":"Unknown","startTime":790.289,"endTime":793.919,"body":"a tech company to use all sorts"},{"speaker":"Unknown","startTime":793.919,"endTime":797.249,"body":"of tools. I think what's what's"},{"speaker":"Unknown","startTime":793.919,"endTime":797.249,"body":"been more important is that"},{"speaker":"Unknown","startTime":797.249,"endTime":800.219,"body":"structured communication, right"},{"speaker":"Unknown","startTime":797.249,"endTime":800.219,"body":"is what do we do on a weekly,"},{"speaker":"Unknown","startTime":800.219,"endTime":804.629,"body":"monthly and quarterly basis? And"},{"speaker":"Unknown","startTime":800.219,"endTime":804.629,"body":"constantly adjusting those"},{"speaker":"Unknown","startTime":804.629,"endTime":807.389,"body":"levers? Right? You know, even"},{"speaker":"Unknown","startTime":804.629,"endTime":807.389,"body":"yesterday, we were having a"},{"speaker":"Unknown","startTime":807.389,"endTime":812.189,"body":"conversation around, is the"},{"speaker":"Unknown","startTime":807.389,"endTime":812.189,"body":"weekly catch up the right"},{"speaker":"Unknown","startTime":812.189,"endTime":814.949,"body":"influence? What's the purpose of"},{"speaker":"Unknown","startTime":812.189,"endTime":814.949,"body":"that let's take a step back"},{"speaker":"Unknown","startTime":814.949,"endTime":819.089,"body":"every few months and reevaluate"},{"speaker":"Unknown","startTime":814.949,"endTime":819.089,"body":"where we are, because the team"},{"speaker":"Unknown","startTime":819.089,"endTime":821.879,"body":"and the dynamics and the stage"},{"speaker":"Unknown","startTime":819.089,"endTime":821.879,"body":"of the business all have a real"},{"speaker":"Unknown","startTime":822.089,"endTime":825.419,"body":"core impact on on what we're"},{"speaker":"Unknown","startTime":822.089,"endTime":825.419,"body":"trying to do at that event,"},{"speaker":"Unknown","startTime":825.419,"endTime":828.659,"body":"right. And we've always done a"},{"speaker":"Unknown","startTime":825.419,"endTime":828.659,"body":"weekly catch up, I think a"},{"speaker":"Unknown","startTime":828.659,"endTime":830.819,"body":"weekly catch up is great,"},{"speaker":"Unknown","startTime":828.659,"endTime":830.819,"body":"because I want everybody to"},{"speaker":"Unknown","startTime":830.819,"endTime":835.169,"body":"share brain dump, get things off"},{"speaker":"Unknown","startTime":830.819,"endTime":835.169,"body":"their chest, whatever, so that"},{"speaker":"Unknown","startTime":835.169,"endTime":838.139,"body":"we can go away, have a weekend"},{"speaker":"Unknown","startTime":835.169,"endTime":838.139,"body":"and come back and do it all over"},{"speaker":"Unknown","startTime":838.139,"endTime":841.859,"body":"next week, right, instead of"},{"speaker":"Unknown","startTime":838.139,"endTime":841.859,"body":"trying to keep the stuff in your"},{"speaker":"Unknown","startTime":841.859,"endTime":844.889,"body":"head for next week on a Monday"},{"speaker":"Unknown","startTime":841.859,"endTime":844.889,"body":"when we talk. So I think it's"},{"speaker":"Unknown","startTime":844.889,"endTime":846.629,"body":"more about that structured"},{"speaker":"Unknown","startTime":844.889,"endTime":846.629,"body":"communication."},{"speaker":"Rebecca Turnbull","startTime":848.34,"endTime":851.34,"body":"And that's a"},{"speaker":"Rebecca Turnbull","startTime":848.34,"endTime":851.34,"body":"really important point. Because"},{"speaker":"Rebecca Turnbull","startTime":851.34,"endTime":853.44,"body":"a lot of people think just"},{"speaker":"Rebecca Turnbull","startTime":851.34,"endTime":853.44,"body":"because I've got slack, everyone"},{"speaker":"Rebecca Turnbull","startTime":853.44,"endTime":857.1,"body":"can communicate. Whereas, you"},{"speaker":"Rebecca Turnbull","startTime":853.44,"endTime":857.1,"body":"know, for one person that's just"},{"speaker":"Rebecca Turnbull","startTime":857.1,"endTime":860.67,"body":"going to be far too many"},{"speaker":"Rebecca Turnbull","startTime":857.1,"endTime":860.67,"body":"distractions versus another"},{"speaker":"Rebecca Turnbull","startTime":860.67,"endTime":863.97,"body":"person who just they want to do"},{"speaker":"Rebecca Turnbull","startTime":860.67,"endTime":863.97,"body":"everything through slack. They"},{"speaker":"Rebecca Turnbull","startTime":863.97,"endTime":867.6,"body":"love it. Laura, from your"},{"speaker":"Rebecca Turnbull","startTime":863.97,"endTime":867.6,"body":"perspective, that whole"},{"speaker":"Rebecca Turnbull","startTime":867.6,"endTime":870.93,"body":"personalization of employee"},{"speaker":"Rebecca Turnbull","startTime":867.6,"endTime":870.93,"body":"experience, how do you like"},{"speaker":"Rebecca Turnbull","startTime":870.99,"endTime":875.01,"body":"create that community in places"},{"speaker":"Rebecca Turnbull","startTime":870.99,"endTime":875.01,"body":"like Slack? Yeah."},{"speaker":"Unknown","startTime":875.37,"endTime":879.18,"body":"So so just Just on that"},{"speaker":"Unknown","startTime":875.37,"endTime":879.18,"body":"point, also, just where you"},{"speaker":"Unknown","startTime":879.18,"endTime":883.08,"body":"mentioned about Slack and how it"},{"speaker":"Unknown","startTime":879.18,"endTime":883.08,"body":"can really distract people is"},{"speaker":"Unknown","startTime":883.08,"endTime":885.39,"body":"something I've definitely"},{"speaker":"Unknown","startTime":883.08,"endTime":885.39,"body":"struggled with and I know a lot"},{"speaker":"Unknown","startTime":885.39,"endTime":887.97,"body":"of people struggle with and we"},{"speaker":"Unknown","startTime":885.39,"endTime":887.97,"body":"actually ran a session on this"},{"speaker":"Unknown","startTime":888.15,"endTime":892.86,"body":"recently on flow with with the"},{"speaker":"Unknown","startTime":888.15,"endTime":892.86,"body":"teams as to how to structure"},{"speaker":"Unknown","startTime":892.86,"endTime":894.99,"body":"their weeks they're blocking out"},{"speaker":"Unknown","startTime":892.86,"endTime":894.99,"body":"time, they're not having too"},{"speaker":"Unknown","startTime":894.99,"endTime":898.53,"body":"many meetings. They're not being"},{"speaker":"Unknown","startTime":894.99,"endTime":898.53,"body":"zoom, you know, zoomed out or to"},{"speaker":"Unknown","startTime":898.53,"endTime":902.25,"body":"you know, Microsoft team day"},{"speaker":"Unknown","startTime":898.53,"endTime":902.25,"body":"out. And and with Slack it sort"},{"speaker":"Unknown","startTime":902.25,"endTime":905.79,"body":"of which channels do you want to"},{"speaker":"Unknown","startTime":902.25,"endTime":905.79,"body":"be a part of, etc. But how we"},{"speaker":"Unknown","startTime":905.79,"endTime":910.14,"body":"create that community with the"},{"speaker":"Unknown","startTime":905.79,"endTime":910.14,"body":"tools that we're using slack, we"},{"speaker":"Unknown","startTime":910.14,"endTime":913.62,"body":"have different chat groups for"},{"speaker":"Unknown","startTime":910.14,"endTime":913.62,"body":"the different hobbies within the"},{"speaker":"Unknown","startTime":913.65,"endTime":917.07,"body":"company, we've got people who"},{"speaker":"Unknown","startTime":913.65,"endTime":917.07,"body":"are real foodies. We've got"},{"speaker":"Unknown","startTime":917.07,"endTime":920.1,"body":"people that, you know, sort of"},{"speaker":"Unknown","startTime":917.07,"endTime":920.1,"body":"in regards to social gatherings,"},{"speaker":"Unknown","startTime":920.28,"endTime":923.49,"body":"people are sharing books of the"},{"speaker":"Unknown","startTime":920.28,"endTime":923.49,"body":"week, you know, different things"},{"speaker":"Unknown","startTime":923.49,"endTime":925.29,"body":"that they've watched, or that"},{"speaker":"Unknown","startTime":923.49,"endTime":925.29,"body":"they've read that they found"},{"speaker":"Unknown","startTime":925.29,"endTime":929.34,"body":"inspiring. And it's something"},{"speaker":"Unknown","startTime":925.29,"endTime":929.34,"body":"like James has said that we're"},{"speaker":"Unknown","startTime":929.34,"endTime":932.22,"body":"constantly reviewing tweaking,"},{"speaker":"Unknown","startTime":929.34,"endTime":932.22,"body":"to be honest, we're probably"},{"speaker":"Unknown","startTime":932.22,"endTime":934.17,"body":"going to go through our Slack"},{"speaker":"Unknown","startTime":932.22,"endTime":934.17,"body":"channels, because we've suddenly"},{"speaker":"Unknown","startTime":934.17,"endTime":936.93,"body":"noticed there's quite a few of"},{"speaker":"Unknown","startTime":934.17,"endTime":936.93,"body":"them, and as to how to reduce"},{"speaker":"Unknown","startTime":936.93,"endTime":940.35,"body":"them down and have the ones that"},{"speaker":"Unknown","startTime":936.93,"endTime":940.35,"body":"are most useful for people. But"},{"speaker":"Unknown","startTime":940.35,"endTime":944.22,"body":"creating those areas to connect."},{"speaker":"Unknown","startTime":940.35,"endTime":944.22,"body":"The other. The other thing that"},{"speaker":"Unknown","startTime":944.22,"endTime":948.03,"body":"we use, obviously, we've got"},{"speaker":"Unknown","startTime":944.22,"endTime":948.03,"body":"slack we have, Hi Bob, which we"},{"speaker":"Unknown","startTime":948.03,"endTime":951.78,"body":"encourage people to do shout"},{"speaker":"Unknown","startTime":948.03,"endTime":951.78,"body":"outs every week to sort of the"},{"speaker":"Unknown","startTime":951.78,"endTime":955.35,"body":"shout outs are all based around"},{"speaker":"Unknown","startTime":951.78,"endTime":955.35,"body":"our values. As we asked people"},{"speaker":"Unknown","startTime":955.35,"endTime":959.7,"body":"to do shout outs each week"},{"speaker":"Unknown","startTime":955.35,"endTime":959.7,"body":"aligned to our company values,"},{"speaker":"Unknown","startTime":960.09,"endTime":963.42,"body":"someone who really lived and"},{"speaker":"Unknown","startTime":960.09,"endTime":963.42,"body":"breathed them and and then they"},{"speaker":"Unknown","startTime":963.42,"endTime":966.72,"body":"get either in the past, it's a"},{"speaker":"Unknown","startTime":963.42,"endTime":966.72,"body":"five pound voucher, at the"},{"speaker":"Unknown","startTime":966.72,"endTime":970.83,"body":"moment is five pound goes"},{"speaker":"Unknown","startTime":966.72,"endTime":970.83,"body":"towards Ukraine. But it's just"},{"speaker":"Unknown","startTime":970.83,"endTime":973.83,"body":"these little incentives to make"},{"speaker":"Unknown","startTime":970.83,"endTime":973.83,"body":"sure people are shouting out to"},{"speaker":"Unknown","startTime":973.83,"endTime":976.14,"body":"each other and cross"},{"speaker":"Unknown","startTime":973.83,"endTime":976.14,"body":"collaboration within those"},{"speaker":"Unknown","startTime":976.14,"endTime":980.85,"body":"groups. The other tool we use,"},{"speaker":"Unknown","startTime":976.14,"endTime":980.85,"body":"which is fantastic is Office"},{"speaker":"Unknown","startTime":980.85,"endTime":984.9,"body":"five. And in there, we generate"},{"speaker":"Unknown","startTime":980.85,"endTime":984.9,"body":"different questions each week."},{"speaker":"Unknown","startTime":984.93,"endTime":987.84,"body":"But it means people can answer"},{"speaker":"Unknown","startTime":984.93,"endTime":987.84,"body":"in an anomalous way. And they"},{"speaker":"Unknown","startTime":987.84,"endTime":991.26,"body":"can give feedback. So each week"},{"speaker":"Unknown","startTime":987.84,"endTime":991.26,"body":"on a Friday, we're going through"},{"speaker":"Unknown","startTime":991.26,"endTime":993.9,"body":"feedback on a Monday we get"},{"speaker":"Unknown","startTime":991.26,"endTime":993.9,"body":"together as a leadership team."},{"speaker":"Unknown","startTime":994.26,"endTime":996.42,"body":"And we're going through you"},{"speaker":"Unknown","startTime":994.26,"endTime":996.42,"body":"know, okay, what's come up this"},{"speaker":"Unknown","startTime":996.42,"endTime":999.0,"body":"week? What do we need to"},{"speaker":"Unknown","startTime":996.42,"endTime":999.0,"body":"improve? You know, is it"},{"speaker":"Unknown","startTime":999.0,"endTime":1002.63,"body":"recognition? Is it leadership?"},{"speaker":"Unknown","startTime":999.0,"endTime":1002.63,"body":"Is it and and it's sort of going"},{"speaker":"Unknown","startTime":1002.63,"endTime":1005.81,"body":"through taking on board those"},{"speaker":"Unknown","startTime":1002.63,"endTime":1005.81,"body":"those notes? And and yeah,"},{"speaker":"Unknown","startTime":1005.84,"endTime":1008.6,"body":"constantly making tweaks, but"},{"speaker":"Unknown","startTime":1005.84,"endTime":1008.6,"body":"every day wanting to improve a"},{"speaker":"Unknown","startTime":1008.6,"endTime":1009.23,"body":"little bit more?"},{"speaker":"Rebecca Turnbull","startTime":1010.28,"endTime":1013.82,"body":"And how many"},{"speaker":"Rebecca Turnbull","startTime":1010.28,"endTime":1013.82,"body":"questions? Do you tend to ask"},{"speaker":"Rebecca Turnbull","startTime":1013.82,"endTime":1017.72,"body":"your community each week?"},{"speaker":"Rebecca Turnbull","startTime":1013.82,"endTime":1017.72,"body":"Because that's like, some"},{"speaker":"Rebecca Turnbull","startTime":1017.72,"endTime":1021.95,"body":"companies would not use a tool"},{"speaker":"Rebecca Turnbull","startTime":1017.72,"endTime":1021.95,"body":"like that on such a regular"},{"speaker":"Rebecca Turnbull","startTime":1021.95,"endTime":1027.08,"body":"cadence? And others would maybe"},{"speaker":"Rebecca Turnbull","startTime":1021.95,"endTime":1027.08,"body":"use it more, but I'm just"},{"speaker":"Rebecca Turnbull","startTime":1027.08,"endTime":1030.8,"body":"interested in how do you decide"},{"speaker":"Rebecca Turnbull","startTime":1027.08,"endTime":1030.8,"body":"what's important to know,"},{"speaker":"Unknown","startTime":1030.949,"endTime":1033.259,"body":"we keep it short?"},{"speaker":"Unknown","startTime":1030.949,"endTime":1033.259,"body":"Generally, it's sort of two to"},{"speaker":"Unknown","startTime":1033.259,"endTime":1035.719,"body":"three questions you'll get asked"},{"speaker":"Unknown","startTime":1033.259,"endTime":1035.719,"body":"sometimes it will even just be"},{"speaker":"Unknown","startTime":1035.719,"endTime":1038.719,"body":"one, it does actually generate"},{"speaker":"Unknown","startTime":1035.719,"endTime":1038.719,"body":"around cultural questions, it"},{"speaker":"Unknown","startTime":1038.719,"endTime":1041.719,"body":"does it for you. But you can go"},{"speaker":"Unknown","startTime":1038.719,"endTime":1041.719,"body":"in there and you can choose"},{"speaker":"Unknown","startTime":1041.749,"endTime":1045.949,"body":"choose a specific survey. So we"},{"speaker":"Unknown","startTime":1041.749,"endTime":1045.949,"body":"did one recently on culture, and"},{"speaker":"Unknown","startTime":1045.949,"endTime":1048.769,"body":"it will go a lot more in depth."},{"speaker":"Unknown","startTime":1045.949,"endTime":1048.769,"body":"But we don't do that weekly, we"},{"speaker":"Unknown","startTime":1048.799,"endTime":1051.949,"body":"will do that sort of, you know,"},{"speaker":"Unknown","startTime":1048.799,"endTime":1051.949,"body":"a couple of months or every"},{"speaker":"Unknown","startTime":1051.949,"endTime":1054.199,"body":"quarter, something like that,"},{"speaker":"Unknown","startTime":1051.949,"endTime":1054.199,"body":"because we're aware, we don't"},{"speaker":"Unknown","startTime":1054.199,"endTime":1055.999,"body":"want to create more admin tasks"},{"speaker":"Unknown","startTime":1054.199,"endTime":1055.999,"body":"for people."},{"speaker":"Unknown","startTime":1056.239,"endTime":1059.359,"body":"I think part of the benefit of"},{"speaker":"Unknown","startTime":1056.239,"endTime":1059.359,"body":"something like Office five is is"},{"speaker":"Unknown","startTime":1059.389,"endTime":1062.839,"body":"any employee engagement tool is,"},{"speaker":"Unknown","startTime":1059.389,"endTime":1062.839,"body":"is being able to have that"},{"speaker":"Unknown","startTime":1062.839,"endTime":1065.719,"body":"heartbeat of what's happening in"},{"speaker":"Unknown","startTime":1062.839,"endTime":1065.719,"body":"the team, especially in a remote"},{"speaker":"Unknown","startTime":1065.719,"endTime":1070.639,"body":"first context, you know, we"},{"speaker":"Unknown","startTime":1065.719,"endTime":1070.639,"body":"don't get a chance to, to engage"},{"speaker":"Unknown","startTime":1070.639,"endTime":1074.239,"body":"in Siege, people see each other"},{"speaker":"Unknown","startTime":1070.639,"endTime":1074.239,"body":"as much so having that heartbeat"},{"speaker":"Unknown","startTime":1074.269,"endTime":1078.979,"body":"asking those as five minutes,"},{"speaker":"Unknown","startTime":1074.269,"endTime":1078.979,"body":"once a week or once every couple"},{"speaker":"Unknown","startTime":1078.979,"endTime":1081.799,"body":"of weeks or whatever it is that"},{"speaker":"Unknown","startTime":1078.979,"endTime":1081.799,"body":"two at a time. It's really,"},{"speaker":"Unknown","startTime":1081.799,"endTime":1084.679,"body":"really low impact for people."},{"speaker":"Unknown","startTime":1081.799,"endTime":1084.679,"body":"But it does give us that force"},{"speaker":"Unknown","startTime":1084.679,"endTime":1088.549,"body":"feedback, right. That's sort of"},{"speaker":"Unknown","startTime":1084.679,"endTime":1088.549,"body":"where do we need to now focus as"},{"speaker":"Unknown","startTime":1088.549,"endTime":1091.729,"body":"part of that exercise and then"},{"speaker":"Unknown","startTime":1088.549,"endTime":1091.729,"body":"combining that with, as Laura"},{"speaker":"Unknown","startTime":1091.729,"endTime":1095.929,"body":"said, the weekly meetings and"},{"speaker":"Unknown","startTime":1091.729,"endTime":1095.929,"body":"the feedback cycles, even even"},{"speaker":"Unknown","startTime":1095.929,"endTime":1099.169,"body":"myself I know that I need to do"},{"speaker":"Unknown","startTime":1095.929,"endTime":1099.169,"body":"water cooler chats, right. So"},{"speaker":"Unknown","startTime":1099.379,"endTime":1102.109,"body":"instead of having a physical"},{"speaker":"Unknown","startTime":1099.379,"endTime":1102.109,"body":"watercooler to go, we just do"},{"speaker":"Unknown","startTime":1102.109,"endTime":1106.939,"body":"watercooler chats. And we we try"},{"speaker":"Unknown","startTime":1102.109,"endTime":1106.939,"body":"to I try to prompt as many non"},{"speaker":"Unknown","startTime":1106.939,"endTime":1111.679,"body":"work related social 15 minute"},{"speaker":"Unknown","startTime":1106.939,"endTime":1111.679,"body":"chats few times a week, just to"},{"speaker":"Unknown","startTime":1111.679,"endTime":1116.179,"body":"engage with people, right? And,"},{"speaker":"Unknown","startTime":1111.679,"endTime":1116.179,"body":"okay, it's not as fluid as being"},{"speaker":"Unknown","startTime":1116.179,"endTime":1120.799,"body":"in a physical office or sitting"},{"speaker":"Unknown","startTime":1116.179,"endTime":1120.799,"body":"in a cafe or enjoying the"},{"speaker":"Unknown","startTime":1120.799,"endTime":1125.239,"body":"sunshine or whatever. But it's"},{"speaker":"Unknown","startTime":1120.799,"endTime":1125.239,"body":"more flexible, just to get on a"},{"speaker":"Unknown","startTime":1125.239,"endTime":1128.449,"body":"call and say, how was your"},{"speaker":"Unknown","startTime":1125.239,"endTime":1128.449,"body":"weekend? You know, and what's,"},{"speaker":"Unknown","startTime":1128.509,"endTime":1130.519,"body":"what holidays do you have"},{"speaker":"Unknown","startTime":1128.509,"endTime":1130.519,"body":"planned this year, it doesn't"},{"speaker":"Unknown","startTime":1130.849,"endTime":1133.189,"body":"being remote doesn't stop you"},{"speaker":"Unknown","startTime":1130.849,"endTime":1133.189,"body":"doing it, you just have to put"},{"speaker":"Unknown","startTime":1133.189,"endTime":1134.239,"body":"more effort into doing it."},{"speaker":"Rebecca Turnbull","startTime":1135.23,"endTime":1138.47,"body":"I completely"},{"speaker":"Rebecca Turnbull","startTime":1135.23,"endTime":1138.47,"body":"agree that one of the things"},{"speaker":"Rebecca Turnbull","startTime":1138.47,"endTime":1141.8,"body":"that you touched on when you"},{"speaker":"Rebecca Turnbull","startTime":1138.47,"endTime":1141.8,"body":"were talking about your seven"},{"speaker":"Rebecca Turnbull","startTime":1141.89,"endTime":1145.88,"body":"truths was like that whole"},{"speaker":"Rebecca Turnbull","startTime":1141.89,"endTime":1145.88,"body":"learning and development piece."},{"speaker":"Rebecca Turnbull","startTime":1145.88,"endTime":1150.23,"body":"And certainly, from my"},{"speaker":"Rebecca Turnbull","startTime":1145.88,"endTime":1150.23,"body":"perspective, when I'm speaking"},{"speaker":"Rebecca Turnbull","startTime":1150.23,"endTime":1153.23,"body":"with candidates at all levels,"},{"speaker":"Rebecca Turnbull","startTime":1150.23,"endTime":1153.23,"body":"they really care about how"},{"speaker":"Rebecca Turnbull","startTime":1153.23,"endTime":1156.23,"body":"they're going to learn, and"},{"speaker":"Rebecca Turnbull","startTime":1153.23,"endTime":1156.23,"body":"especially people who are maybe"},{"speaker":"Rebecca Turnbull","startTime":1156.23,"endTime":1158.63,"body":"earlier in their career, if"},{"speaker":"Rebecca Turnbull","startTime":1156.23,"endTime":1158.63,"body":"they're going into remote"},{"speaker":"Rebecca Turnbull","startTime":1158.63,"endTime":1164.21,"body":"environment, they think, Oh, how"},{"speaker":"Rebecca Turnbull","startTime":1158.63,"endTime":1164.21,"body":"am I going to learn from my"},{"speaker":"Rebecca Turnbull","startTime":1164.21,"endTime":1169.34,"body":"manager or the senior devs, for"},{"speaker":"Rebecca Turnbull","startTime":1164.21,"endTime":1169.34,"body":"example, and even people who"},{"speaker":"Rebecca Turnbull","startTime":1169.34,"endTime":1171.86,"body":"want to move up are thinking"},{"speaker":"Rebecca Turnbull","startTime":1169.34,"endTime":1171.86,"body":"like, how am I going to become a"},{"speaker":"Rebecca Turnbull","startTime":1171.86,"endTime":1176.06,"body":"better manager? And how does"},{"speaker":"Rebecca Turnbull","startTime":1171.86,"endTime":1176.06,"body":"that work? So what kind of"},{"speaker":"Rebecca Turnbull","startTime":1176.15,"endTime":1179.66,"body":"things have you put in place to"},{"speaker":"Rebecca Turnbull","startTime":1176.15,"endTime":1179.66,"body":"make sure that you're continuing"},{"speaker":"Rebecca Turnbull","startTime":1179.66,"endTime":1182.42,"body":"to develop people's skills in"},{"speaker":"Rebecca Turnbull","startTime":1179.66,"endTime":1182.42,"body":"that environment?"},{"speaker":"Unknown","startTime":1182.48,"endTime":1185.78,"body":"So at the moment, we"},{"speaker":"Unknown","startTime":1182.48,"endTime":1185.78,"body":"take quite a holistic approach"},{"speaker":"Unknown","startTime":1185.81,"endTime":1190.07,"body":"with it so we don't just develop"},{"speaker":"Unknown","startTime":1185.81,"endTime":1190.07,"body":"them in regards to their work"},{"speaker":"Unknown","startTime":1190.07,"endTime":1193.82,"body":"skills. We're also looking to"},{"speaker":"Unknown","startTime":1190.07,"endTime":1193.82,"body":"develop them for their their"},{"speaker":"Unknown","startTime":1193.82,"endTime":1196.22,"body":"life skills. So one of the"},{"speaker":"Unknown","startTime":1193.82,"endTime":1196.22,"body":"things that we're currently"},{"speaker":"Unknown","startTime":1196.22,"endTime":1198.89,"body":"putting together and and some of"},{"speaker":"Unknown","startTime":1196.22,"endTime":1198.89,"body":"that's been around previously as"},{"speaker":"Unknown","startTime":1198.89,"endTime":1202.49,"body":"well being series And last time,"},{"speaker":"Unknown","startTime":1198.89,"endTime":1202.49,"body":"it was called the eye in the"},{"speaker":"Unknown","startTime":1202.49,"endTime":1207.05,"body":"eye, and it was at the eye and"},{"speaker":"Unknown","startTime":1202.49,"endTime":1207.05,"body":"direct ID was allowed to go, it"},{"speaker":"Unknown","startTime":1207.05,"endTime":1209.96,"body":"was called something like that."},{"speaker":"Unknown","startTime":1207.05,"endTime":1209.96,"body":"But anyway, it was a, it was all"},{"speaker":"Unknown","startTime":1209.96,"endTime":1213.02,"body":"about sort of all sessions for"},{"speaker":"Unknown","startTime":1209.96,"endTime":1213.02,"body":"that those people. So at the"},{"speaker":"Unknown","startTime":1213.02,"endTime":1215.9,"body":"moment, we're looking at putting"},{"speaker":"Unknown","startTime":1213.02,"endTime":1215.9,"body":"together sessions in regards to"},{"speaker":"Unknown","startTime":1215.9,"endTime":1218.21,"body":"financial well being, which is"},{"speaker":"Unknown","startTime":1215.9,"endTime":1218.21,"body":"something that's people are on"},{"speaker":"Unknown","startTime":1218.21,"endTime":1223.73,"body":"people's minds, you know,"},{"speaker":"Unknown","startTime":1218.21,"endTime":1223.73,"body":"mindset, confidence. Flow was"},{"speaker":"Unknown","startTime":1223.73,"endTime":1226.34,"body":"one, for example, you know, sort"},{"speaker":"Unknown","startTime":1223.73,"endTime":1226.34,"body":"of bringing in different"},{"speaker":"Unknown","startTime":1226.34,"endTime":1228.65,"body":"speakers, and we have quite a"},{"speaker":"Unknown","startTime":1226.34,"endTime":1228.65,"body":"good budget for that. That's,"},{"speaker":"Unknown","startTime":1228.68,"endTime":1230.84,"body":"that's one element of the"},{"speaker":"Unknown","startTime":1228.68,"endTime":1230.84,"body":"learning and development, just"},{"speaker":"Unknown","startTime":1230.84,"endTime":1233.96,"body":"showing that we really care"},{"speaker":"Unknown","startTime":1230.84,"endTime":1233.96,"body":"about our people. And then the"},{"speaker":"Unknown","startTime":1233.96,"endTime":1235.76,"body":"other one is, obviously we've"},{"speaker":"Unknown","startTime":1233.96,"endTime":1235.76,"body":"got mentoring within the"},{"speaker":"Unknown","startTime":1235.76,"endTime":1238.97,"body":"business we have, we encourage"},{"speaker":"Unknown","startTime":1235.76,"endTime":1238.97,"body":"peer to peer learning and cross"},{"speaker":"Unknown","startTime":1238.97,"endTime":1242.57,"body":"collaboration within teams, that"},{"speaker":"Unknown","startTime":1238.97,"endTime":1242.57,"body":"happens in the squads that we've"},{"speaker":"Unknown","startTime":1242.57,"endTime":1247.46,"body":"set up. And then we have career"},{"speaker":"Unknown","startTime":1242.57,"endTime":1247.46,"body":"development, obviously, from the"},{"speaker":"Unknown","startTime":1247.46,"endTime":1251.87,"body":"manager to you know, peer to"},{"speaker":"Unknown","startTime":1247.46,"endTime":1251.87,"body":"manager. And, and that's, that's"},{"speaker":"Unknown","startTime":1251.87,"endTime":1254.81,"body":"very much done on a tailored"},{"speaker":"Unknown","startTime":1251.87,"endTime":1254.81,"body":"basis. Some people they're very"},{"speaker":"Unknown","startTime":1254.81,"endTime":1257.21,"body":"clear of what they want to do,"},{"speaker":"Unknown","startTime":1254.81,"endTime":1257.21,"body":"and, you know, they'll explore"},{"speaker":"Unknown","startTime":1257.21,"endTime":1260.24,"body":"with their manager, I want to do"},{"speaker":"Unknown","startTime":1257.21,"endTime":1260.24,"body":"a certification. And then they"},{"speaker":"Unknown","startTime":1260.24,"endTime":1263.99,"body":"look exploring that and other"},{"speaker":"Unknown","startTime":1260.24,"endTime":1263.99,"body":"people are sort of, they prefer"},{"speaker":"Unknown","startTime":1263.99,"endTime":1267.35,"body":"to go off and learn and and"},{"speaker":"Unknown","startTime":1263.99,"endTime":1267.35,"body":"have, you know, a clear path of"},{"speaker":"Unknown","startTime":1267.35,"endTime":1271.25,"body":"what what do they need to go off"},{"speaker":"Unknown","startTime":1267.35,"endTime":1271.25,"body":"and do and bring back. Something"},{"speaker":"Unknown","startTime":1271.25,"endTime":1274.55,"body":"that we're actually constantly"},{"speaker":"Unknown","startTime":1271.25,"endTime":1274.55,"body":"tweaking and developing is a"},{"speaker":"Unknown","startTime":1274.55,"endTime":1279.65,"body":"very clear development plan for"},{"speaker":"Unknown","startTime":1274.55,"endTime":1279.65,"body":"people. And at that shows them"},{"speaker":"Unknown","startTime":1280.82,"endTime":1284.03,"body":"makes makes it clear for them"},{"speaker":"Unknown","startTime":1280.82,"endTime":1284.03,"body":"sort of how they can move up to"},{"speaker":"Unknown","startTime":1284.03,"endTime":1286.52,"body":"that next level, how much"},{"speaker":"Unknown","startTime":1284.03,"endTime":1286.52,"body":"mentoring do they need to be"},{"speaker":"Unknown","startTime":1286.52,"endTime":1290.45,"body":"doing? Because we encourage"},{"speaker":"Unknown","startTime":1286.52,"endTime":1290.45,"body":"mentoring across all people"},{"speaker":"Unknown","startTime":1290.45,"endTime":1294.65,"body":"within the business? It's not"},{"speaker":"Unknown","startTime":1290.45,"endTime":1294.65,"body":"just for the leaders. And and"},{"speaker":"Unknown","startTime":1294.65,"endTime":1296.75,"body":"then it will be, you know, what"},{"speaker":"Unknown","startTime":1294.65,"endTime":1296.75,"body":"sort of certifications do you"},{"speaker":"Unknown","startTime":1296.75,"endTime":1299.27,"body":"need, and we help them to get"},{"speaker":"Unknown","startTime":1296.75,"endTime":1299.27,"body":"there, basically. So that's"},{"speaker":"Unknown","startTime":1299.27,"endTime":1302.33,"body":"something that we are constantly"},{"speaker":"Unknown","startTime":1299.27,"endTime":1302.33,"body":"tweaking structuring."},{"speaker":"Rebecca Turnbull","startTime":1302.96,"endTime":1305.27,"body":"Yeah,"},{"speaker":"Rebecca Turnbull","startTime":1302.96,"endTime":1305.27,"body":"definitely, I love that you are"},{"speaker":"Rebecca Turnbull","startTime":1305.27,"endTime":1309.02,"body":"taking a more holistic approach"},{"speaker":"Rebecca Turnbull","startTime":1305.27,"endTime":1309.02,"body":"to like the kind of like more"},{"speaker":"Rebecca Turnbull","startTime":1309.02,"endTime":1313.61,"body":"life skills side of things,"},{"speaker":"Rebecca Turnbull","startTime":1309.02,"endTime":1313.61,"body":"because it's very hard to"},{"speaker":"Rebecca Turnbull","startTime":1313.61,"endTime":1316.82,"body":"actually learn anything"},{"speaker":"Rebecca Turnbull","startTime":1313.61,"endTime":1316.82,"body":"meaningful. If you've don't have"},{"speaker":"Rebecca Turnbull","startTime":1316.82,"endTime":1320.18,"body":"the headspace to do it. And"},{"speaker":"Rebecca Turnbull","startTime":1316.82,"endTime":1320.18,"body":"people are under a lot more"},{"speaker":"Rebecca Turnbull","startTime":1320.18,"endTime":1323.3,"body":"pressure, there's a lot, there's"},{"speaker":"Rebecca Turnbull","startTime":1320.18,"endTime":1323.3,"body":"a lot more noise in the world"},{"speaker":"Rebecca Turnbull","startTime":1323.3,"endTime":1328.31,"body":"that can distract you. If if you"},{"speaker":"Rebecca Turnbull","startTime":1323.3,"endTime":1328.31,"body":"have like big concerns then like"},{"speaker":"Rebecca Turnbull","startTime":1328.31,"endTime":1331.28,"body":"to do with finances, for"},{"speaker":"Rebecca Turnbull","startTime":1328.31,"endTime":1331.28,"body":"example, it's going to be harder"},{"speaker":"Rebecca Turnbull","startTime":1331.28,"endTime":1335.48,"body":"to engage in your career, even"},{"speaker":"Rebecca Turnbull","startTime":1331.28,"endTime":1335.48,"body":"if you think that it's not like"},{"speaker":"Rebecca Turnbull","startTime":1335.48,"endTime":1339.11,"body":"it's probably one of the biggest"},{"speaker":"Rebecca Turnbull","startTime":1335.48,"endTime":1339.11,"body":"causes of stress in people's"},{"speaker":"Rebecca Turnbull","startTime":1339.11,"endTime":1344.15,"body":"lives. So that's really"},{"speaker":"Rebecca Turnbull","startTime":1339.11,"endTime":1344.15,"body":"interesting to hear. James, how"},{"speaker":"Rebecca Turnbull","startTime":1344.15,"endTime":1348.95,"body":"did you come up with that? Or is"},{"speaker":"Rebecca Turnbull","startTime":1344.15,"endTime":1348.95,"body":"that something that Laura came"},{"speaker":"Rebecca Turnbull","startTime":1348.95,"endTime":1349.25,"body":"up with?"},{"speaker":"Unknown","startTime":1349.37,"endTime":1353.24,"body":"I think, well, I mean,"},{"speaker":"Unknown","startTime":1349.37,"endTime":1353.24,"body":"the the, the approach to that is"},{"speaker":"Unknown","startTime":1353.24,"endTime":1355.4,"body":"really, based around that"},{"speaker":"Unknown","startTime":1353.24,"endTime":1355.4,"body":"flexibility. And that"},{"speaker":"Unknown","startTime":1355.4,"endTime":1359.48,"body":"personalization again, right"},{"speaker":"Unknown","startTime":1355.4,"endTime":1359.48,"body":"and, and doing talks and"},{"speaker":"Unknown","startTime":1359.48,"endTime":1362.03,"body":"sessions on something like flow"},{"speaker":"Unknown","startTime":1359.48,"endTime":1362.03,"body":"states, I think is really"},{"speaker":"Unknown","startTime":1362.03,"endTime":1365.6,"body":"exciting. Because we all work"},{"speaker":"Unknown","startTime":1362.03,"endTime":1365.6,"body":"differently, we all work better"},{"speaker":"Unknown","startTime":1365.6,"endTime":1369.17,"body":"at certain ways in certain"},{"speaker":"Unknown","startTime":1365.6,"endTime":1369.17,"body":"times. I'm a huge fan of"},{"speaker":"Unknown","startTime":1369.17,"endTime":1371.93,"body":"biohacking. You know, we just"},{"speaker":"Unknown","startTime":1369.17,"endTime":1371.93,"body":"had a conversation there around"},{"speaker":"Unknown","startTime":1372.44,"endTime":1375.74,"body":"probiotics and so forth, right,"},{"speaker":"Unknown","startTime":1372.44,"endTime":1375.74,"body":"you have to understand how you"},{"speaker":"Unknown","startTime":1375.74,"endTime":1379.79,"body":"are as as an individual and what"},{"speaker":"Unknown","startTime":1375.74,"endTime":1379.79,"body":"works for you. And it's a win"},{"speaker":"Unknown","startTime":1379.79,"endTime":1384.41,"body":"win, if I can be more effective"},{"speaker":"Unknown","startTime":1379.79,"endTime":1384.41,"body":"in my job, because I block out"},{"speaker":"Unknown","startTime":1384.41,"endTime":1387.38,"body":"two hours in the morning to get"},{"speaker":"Unknown","startTime":1384.41,"endTime":1387.38,"body":"through emails, and I have a big"},{"speaker":"Unknown","startTime":1387.38,"endTime":1390.71,"body":"long walk at lunchtime for four"},{"speaker":"Unknown","startTime":1387.38,"endTime":1390.71,"body":"hours, and then I do stuff in"},{"speaker":"Unknown","startTime":1390.71,"endTime":1394.43,"body":"the evening, instead of watching"},{"speaker":"Unknown","startTime":1390.71,"endTime":1394.43,"body":"TV. As long as it doesn't affect"},{"speaker":"Unknown","startTime":1394.43,"endTime":1398.57,"body":"other people, then why not? So"},{"speaker":"Unknown","startTime":1394.43,"endTime":1398.57,"body":"the flexibility structure we"},{"speaker":"Unknown","startTime":1398.57,"endTime":1403.01,"body":"have, which applies to learning"},{"speaker":"Unknown","startTime":1398.57,"endTime":1403.01,"body":"and, and development is is all"},{"speaker":"Unknown","startTime":1403.01,"endTime":1407.42,"body":"around that. And just sending"},{"speaker":"Unknown","startTime":1403.01,"endTime":1407.42,"body":"people on courses in today's"},{"speaker":"Unknown","startTime":1407.42,"endTime":1409.49,"body":"world doesn't really work. You"},{"speaker":"Unknown","startTime":1407.42,"endTime":1409.49,"body":"know, we're at the edge of"},{"speaker":"Unknown","startTime":1409.49,"endTime":1413.42,"body":"technology here, not, not two"},{"speaker":"Unknown","startTime":1409.49,"endTime":1413.42,"body":"years behind it. So it's"},{"speaker":"Unknown","startTime":1413.42,"endTime":1417.92,"body":"important to do that peer to"},{"speaker":"Unknown","startTime":1413.42,"endTime":1417.92,"body":"peer learning to spend time"},{"speaker":"Unknown","startTime":1418.52,"endTime":1421.94,"body":"spike testing something if"},{"speaker":"Unknown","startTime":1418.52,"endTime":1421.94,"body":"you're a developer or going in"},{"speaker":"Unknown","startTime":1421.94,"endTime":1426.53,"body":"conferences and talks and just"},{"speaker":"Unknown","startTime":1421.94,"endTime":1426.53,"body":"reflecting or us, us finding the"},{"speaker":"Unknown","startTime":1426.53,"endTime":1429.95,"body":"resources like around financial"},{"speaker":"Unknown","startTime":1426.53,"endTime":1429.95,"body":"education or whatever to give"},{"speaker":"Unknown","startTime":1429.95,"endTime":1431.24,"body":"people access to those things."},{"speaker":"Rebecca Turnbull","startTime":1431.66,"endTime":1434.48,"body":"Well, I think"},{"speaker":"Rebecca Turnbull","startTime":1431.66,"endTime":1434.48,"body":"it'd be really interesting to"},{"speaker":"Rebecca Turnbull","startTime":1434.48,"endTime":1438.5,"body":"hear more about, if you could"},{"speaker":"Rebecca Turnbull","startTime":1434.48,"endTime":1438.5,"body":"tell us a little bit more about"},{"speaker":"Rebecca Turnbull","startTime":1439.01,"endTime":1443.54,"body":"that shift, because I imagine"},{"speaker":"Rebecca Turnbull","startTime":1439.01,"endTime":1443.54,"body":"that it has taken a bit of work"},{"speaker":"Rebecca Turnbull","startTime":1443.6,"endTime":1447.08,"body":"to get truly people thinking"},{"speaker":"Rebecca Turnbull","startTime":1443.6,"endTime":1447.08,"body":"more about like AI based"},{"speaker":"Rebecca Turnbull","startTime":1447.08,"endTime":1453.44,"body":"performance, rather than just"},{"speaker":"Rebecca Turnbull","startTime":1447.08,"endTime":1453.44,"body":"doing things because it we all"},{"speaker":"Rebecca Turnbull","startTime":1453.44,"endTime":1456.05,"body":"want to do it and you know,"},{"speaker":"Rebecca Turnbull","startTime":1453.44,"endTime":1456.05,"body":"you've got your OKRs and I'm"},{"speaker":"Rebecca Turnbull","startTime":1456.05,"endTime":1459.23,"body":"sure you can put them into"},{"speaker":"Rebecca Turnbull","startTime":1456.05,"endTime":1459.23,"body":"things like asana and cascade"},{"speaker":"Rebecca Turnbull","startTime":1459.23,"endTime":1461.87,"body":"all of those bits down and make"},{"speaker":"Rebecca Turnbull","startTime":1459.23,"endTime":1461.87,"body":"sure people know what they're"},{"speaker":"Rebecca Turnbull","startTime":1461.87,"endTime":1466.61,"body":"doing. But how do you how did"},{"speaker":"Rebecca Turnbull","startTime":1461.87,"endTime":1466.61,"body":"you like really get that mindset"},{"speaker":"Rebecca Turnbull","startTime":1466.61,"endTime":1471.59,"body":"embedded? Because even if you"},{"speaker":"Rebecca Turnbull","startTime":1466.61,"endTime":1471.59,"body":"have it I know that there are"},{"speaker":"Rebecca Turnbull","startTime":1471.59,"endTime":1474.8,"body":"people out there who would love"},{"speaker":"Rebecca Turnbull","startTime":1471.59,"endTime":1474.8,"body":"to work somewhere like that, but"},{"speaker":"Rebecca Turnbull","startTime":1474.8,"endTime":1479.9,"body":"they're so used to the other way"},{"speaker":"Rebecca Turnbull","startTime":1474.8,"endTime":1479.9,"body":"of working that it's it is an"},{"speaker":"Rebecca Turnbull","startTime":1479.9,"endTime":1482.96,"body":"adjustment, even if it's a"},{"speaker":"Rebecca Turnbull","startTime":1479.9,"endTime":1482.96,"body":"positive adjustment is a change."},{"speaker":"Unknown","startTime":1483.35,"endTime":1485.81,"body":"I don't think we're"},{"speaker":"Unknown","startTime":1483.35,"endTime":1485.81,"body":"perfect yet. In any stretch of"},{"speaker":"Unknown","startTime":1485.81,"endTime":1489.38,"body":"the imagination. You know, I"},{"speaker":"Unknown","startTime":1485.81,"endTime":1489.38,"body":"love you mentioned OKRs I love"},{"speaker":"Unknown","startTime":1489.38,"endTime":1492.95,"body":"the idea of OKRs I think they're"},{"speaker":"Unknown","startTime":1489.38,"endTime":1492.95,"body":"really difficult to implement in"},{"speaker":"Unknown","startTime":1492.95,"endTime":1497.63,"body":"a productive way. Because they"},{"speaker":"Unknown","startTime":1492.95,"endTime":1497.63,"body":"have this concept of, of it's"},{"speaker":"Unknown","startTime":1497.63,"endTime":1500.99,"body":"okay not to achieve which a lot"},{"speaker":"Unknown","startTime":1497.63,"endTime":1500.99,"body":"of people I find uncomfortable,"},{"speaker":"Unknown","startTime":1500.99,"endTime":1504.11,"body":"right? I'm gonna set a goal and"},{"speaker":"Unknown","startTime":1500.99,"endTime":1504.11,"body":"there's a chance I won't achieve"},{"speaker":"Unknown","startTime":1504.11,"endTime":1509.24,"body":"it. How does how does that work"},{"speaker":"Unknown","startTime":1504.11,"endTime":1509.24,"body":"with me? So it's been, it's been"},{"speaker":"Unknown","startTime":1509.24,"endTime":1512.66,"body":"a bit of a journey in that, I"},{"speaker":"Unknown","startTime":1509.24,"endTime":1512.66,"body":"think we're still on that"},{"speaker":"Unknown","startTime":1512.66,"endTime":1517.34,"body":"journey. But it's an it's not"},{"speaker":"Unknown","startTime":1512.66,"endTime":1517.34,"body":"just around metrics is not just"},{"speaker":"Unknown","startTime":1517.34,"endTime":1520.25,"body":"around having goals and"},{"speaker":"Unknown","startTime":1517.34,"endTime":1520.25,"body":"development metrics is how you"},{"speaker":"Unknown","startTime":1520.25,"endTime":1524.51,"body":"talk, is the culture that you"},{"speaker":"Unknown","startTime":1520.25,"endTime":1524.51,"body":"have is the focus as a team that"},{"speaker":"Unknown","startTime":1524.51,"endTime":1528.41,"body":"you have around? What is the"},{"speaker":"Unknown","startTime":1524.51,"endTime":1528.41,"body":"next most important thing for us"},{"speaker":"Unknown","startTime":1528.41,"endTime":1531.44,"body":"to do, that's all we can do is"},{"speaker":"Unknown","startTime":1528.41,"endTime":1531.44,"body":"the next most important thing."},{"speaker":"Unknown","startTime":1531.77,"endTime":1535.28,"body":"But where are we going to drive"},{"speaker":"Unknown","startTime":1531.77,"endTime":1535.28,"body":"value, right, and not just react"},{"speaker":"Unknown","startTime":1535.76,"endTime":1540.56,"body":"to maybe a sales opportunity or"},{"speaker":"Unknown","startTime":1535.76,"endTime":1540.56,"body":"whatever, but qualify that with,"},{"speaker":"Unknown","startTime":1540.86,"endTime":1543.29,"body":"with our purpose, our mission,"},{"speaker":"Unknown","startTime":1540.86,"endTime":1543.29,"body":"why we're here, what we're"},{"speaker":"Unknown","startTime":1543.29,"endTime":1546.71,"body":"trying to do for customers. And,"},{"speaker":"Unknown","startTime":1543.29,"endTime":1546.71,"body":"and I think if you have a"},{"speaker":"Unknown","startTime":1546.71,"endTime":1550.52,"body":"balanced conversation, like that"},{"speaker":"Unknown","startTime":1546.71,"endTime":1550.52,"body":"is much easy, much easier to"},{"speaker":"Unknown","startTime":1550.52,"endTime":1554.24,"body":"develop that culture around"},{"speaker":"Unknown","startTime":1550.52,"endTime":1554.24,"body":"driving value. And I think we"},{"speaker":"Unknown","startTime":1554.24,"endTime":1557.27,"body":"still have a lot of work to do"},{"speaker":"Unknown","startTime":1554.24,"endTime":1557.27,"body":"to execute that. Absolutely. You"},{"speaker":"Unknown","startTime":1557.27,"endTime":1561.62,"body":"know, I'm, I'm a big metrics"},{"speaker":"Unknown","startTime":1557.27,"endTime":1561.62,"body":"fan, I love metrics, we need"},{"speaker":"Unknown","startTime":1561.62,"endTime":1564.77,"body":"more of those personal"},{"speaker":"Unknown","startTime":1561.62,"endTime":1564.77,"body":"development plans. But if we"},{"speaker":"Unknown","startTime":1564.77,"endTime":1567.47,"body":"keep working on it, I think"},{"speaker":"Unknown","startTime":1564.77,"endTime":1567.47,"body":"we'll, we'll get there."},{"speaker":"Unknown","startTime":1568.399,"endTime":1571.429,"body":"Just Just to add on that,"},{"speaker":"Unknown","startTime":1568.399,"endTime":1571.429,"body":"Rebecca, as well, sort of, it's"},{"speaker":"Unknown","startTime":1571.429,"endTime":1573.679,"body":"something that we're actually"},{"speaker":"Unknown","startTime":1571.429,"endTime":1573.679,"body":"finding, you almost have to"},{"speaker":"Unknown","startTime":1573.679,"endTime":1578.179,"body":"retrain people, because it's so"},{"speaker":"Unknown","startTime":1573.679,"endTime":1578.179,"body":"easy. Well, I mean, if you think"},{"speaker":"Unknown","startTime":1578.179,"endTime":1580.879,"body":"about it from primary school, we"},{"speaker":"Unknown","startTime":1578.179,"endTime":1580.879,"body":"get into a habit of you start at"},{"speaker":"Unknown","startTime":1580.879,"endTime":1583.069,"body":"nine, you finish at three, or"},{"speaker":"Unknown","startTime":1580.879,"endTime":1583.069,"body":"you start at nine, you finish at"},{"speaker":"Unknown","startTime":1583.069,"endTime":1587.089,"body":"five. And people feel they need"},{"speaker":"Unknown","startTime":1583.069,"endTime":1587.089,"body":"to have that green tick in Slack"},{"speaker":"Unknown","startTime":1587.089,"endTime":1591.109,"body":"or on teams 9am, make sure the"},{"speaker":"Unknown","startTime":1587.089,"endTime":1591.109,"body":"green dots there, and I've heard"},{"speaker":"Unknown","startTime":1591.109,"endTime":1593.869,"body":"various people joking about, you"},{"speaker":"Unknown","startTime":1591.109,"endTime":1593.869,"body":"know, even neighbors, or I need"},{"speaker":"Unknown","startTime":1593.869,"endTime":1596.209,"body":"to make sure the green dots on"},{"speaker":"Unknown","startTime":1593.869,"endTime":1596.209,"body":"they're having a chat or I need"},{"speaker":"Unknown","startTime":1596.209,"endTime":1599.179,"body":"to leave my pencil on my, you"},{"speaker":"Unknown","startTime":1596.209,"endTime":1599.179,"body":"know, I had a friend who used to"},{"speaker":"Unknown","startTime":1599.179,"endTime":1601.549,"body":"balance a pencil on her"},{"speaker":"Unknown","startTime":1599.179,"endTime":1601.549,"body":"keyboard, and I don't know how"},{"speaker":"Unknown","startTime":1601.549,"endTime":1604.699,"body":"she did it, but she would put"},{"speaker":"Unknown","startTime":1601.549,"endTime":1604.699,"body":"weight on there. So that it"},{"speaker":"Unknown","startTime":1604.699,"endTime":1607.219,"body":"showed she was still on her"},{"speaker":"Unknown","startTime":1604.699,"endTime":1607.219,"body":"laptop, when she was going off"},{"speaker":"Unknown","startTime":1607.219,"endTime":1610.369,"body":"and making cup of tea, because"},{"speaker":"Unknown","startTime":1607.219,"endTime":1610.369,"body":"she was so nervous about showing"},{"speaker":"Unknown","startTime":1610.369,"endTime":1613.639,"body":"she was off screen. You know,"},{"speaker":"Unknown","startTime":1610.369,"endTime":1613.639,"body":"because people get more anxious"},{"speaker":"Unknown","startTime":1613.639,"endTime":1616.159,"body":"about being always on, if"},{"speaker":"Unknown","startTime":1613.639,"endTime":1616.159,"body":"anything, they work more than"},{"speaker":"Unknown","startTime":1616.159,"endTime":1618.739,"body":"they've ever worked before. And"},{"speaker":"Unknown","startTime":1616.159,"endTime":1618.739,"body":"now that is with remote working."},{"speaker":"Unknown","startTime":1619.009,"endTime":1620.659,"body":"So that's something we're"},{"speaker":"Unknown","startTime":1619.009,"endTime":1620.659,"body":"really, really aware of, and"},{"speaker":"Unknown","startTime":1620.659,"endTime":1623.839,"body":"it's making sure that people are"},{"speaker":"Unknown","startTime":1620.659,"endTime":1623.839,"body":"outcome based, very much"},{"speaker":"Unknown","startTime":1623.839,"endTime":1627.379,"body":"drilling in, you know, working"},{"speaker":"Unknown","startTime":1623.839,"endTime":1627.379,"body":"hours at work for you. And"},{"speaker":"Unknown","startTime":1627.379,"endTime":1629.689,"body":"that's something that we"},{"speaker":"Unknown","startTime":1627.379,"endTime":1629.689,"body":"actually ask the leaders to lead"},{"speaker":"Unknown","startTime":1629.689,"endTime":1633.589,"body":"by example, with, so their teams"},{"speaker":"Unknown","startTime":1629.689,"endTime":1633.589,"body":"know that they are safe, if they"},{"speaker":"Unknown","startTime":1633.589,"endTime":1636.919,"body":"decide to, in the morning, go"},{"speaker":"Unknown","startTime":1633.589,"endTime":1636.919,"body":"off on a boat ride or, you know,"},{"speaker":"Unknown","startTime":1636.979,"endTime":1639.979,"body":"go for a swim, especially with"},{"speaker":"Unknown","startTime":1636.979,"endTime":1639.979,"body":"the summer and work into the"},{"speaker":"Unknown","startTime":1639.979,"endTime":1644.179,"body":"evening, you know, sort of"},{"speaker":"Unknown","startTime":1639.979,"endTime":1644.179,"body":"really leading by example on"},{"speaker":"Unknown","startTime":1644.179,"endTime":1647.899,"body":"that. And like James said, it's"},{"speaker":"Unknown","startTime":1644.179,"endTime":1647.899,"body":"an ongoing work in progress."},{"speaker":"Rebecca Turnbull","startTime":1648.889,"endTime":1651.739,"body":"Yeah, because"},{"speaker":"Rebecca Turnbull","startTime":1648.889,"endTime":1651.739,"body":"that psychological safety does"},{"speaker":"Rebecca Turnbull","startTime":1651.769,"endTime":1654.739,"body":"make it easier for people to be"},{"speaker":"Rebecca Turnbull","startTime":1651.769,"endTime":1654.739,"body":"really honest about where they"},{"speaker":"Rebecca Turnbull","startTime":1654.739,"endTime":1657.439,"body":"are with their OKR. If they're"},{"speaker":"Rebecca Turnbull","startTime":1654.739,"endTime":1657.439,"body":"not going to hit it, like you"},{"speaker":"Rebecca Turnbull","startTime":1657.439,"endTime":1662.959,"body":"need to know and it happens,"},{"speaker":"Rebecca Turnbull","startTime":1657.439,"endTime":1662.959,"body":"it's fine. But yeah, it makes it"},{"speaker":"Rebecca Turnbull","startTime":1662.959,"endTime":1666.199,"body":"much easier not to be surprised."},{"speaker":"Rebecca Turnbull","startTime":1662.959,"endTime":1666.199,"body":"I think"},{"speaker":"Unknown","startTime":1667.25,"endTime":1669.41,"body":"it is what it is at the"},{"speaker":"Unknown","startTime":1667.25,"endTime":1669.41,"body":"end of the day, right? I mean,"},{"speaker":"Unknown","startTime":1669.41,"endTime":1672.41,"body":"we can't, we can only do what we"},{"speaker":"Unknown","startTime":1669.41,"endTime":1672.41,"body":"can do towards the goal that we"},{"speaker":"Unknown","startTime":1672.41,"endTime":1675.65,"body":"have. As long as we're doing"},{"speaker":"Unknown","startTime":1672.41,"endTime":1675.65,"body":"what we're doing towards that"},{"speaker":"Unknown","startTime":1675.65,"endTime":1678.8,"body":"goal, then we've done everything"},{"speaker":"Unknown","startTime":1675.65,"endTime":1678.8,"body":"we can do towards the golden."},{"speaker":"Unknown","startTime":1678.95,"endTime":1681.44,"body":"Let's accept that."},{"speaker":"Rebecca Turnbull","startTime":1682.37,"endTime":1684.53,"body":"And do you"},{"speaker":"Rebecca Turnbull","startTime":1682.37,"endTime":1684.53,"body":"feel that this approach has got"},{"speaker":"Rebecca Turnbull","startTime":1684.53,"endTime":1688.52,"body":"rid of maybe some of the busy"},{"speaker":"Rebecca Turnbull","startTime":1684.53,"endTime":1688.52,"body":"work? Did you see that? Or did"},{"speaker":"Rebecca Turnbull","startTime":1688.52,"endTime":1689.96,"body":"you have too busy work to start"},{"speaker":"Rebecca Turnbull","startTime":1688.52,"endTime":1689.96,"body":"with?"},{"speaker":"Unknown","startTime":1690.23,"endTime":1692.27,"body":"No, I think there's"},{"speaker":"Unknown","startTime":1690.23,"endTime":1692.27,"body":"always that and there probably"},{"speaker":"Unknown","startTime":1692.27,"endTime":1696.5,"body":"is, but you know, there's"},{"speaker":"Unknown","startTime":1692.27,"endTime":1696.5,"body":"probably still people being busy"},{"speaker":"Unknown","startTime":1696.5,"endTime":1700.4,"body":"on things and maybe not"},{"speaker":"Unknown","startTime":1696.5,"endTime":1700.4,"body":"questioning or whatever. But I"},{"speaker":"Unknown","startTime":1700.4,"endTime":1702.8,"body":"think that's par for the course,"},{"speaker":"Unknown","startTime":1700.4,"endTime":1702.8,"body":"sometimes you're not in this"},{"speaker":"Unknown","startTime":1702.8,"endTime":1706.55,"body":"state of mind, to be uber"},{"speaker":"Unknown","startTime":1702.8,"endTime":1706.55,"body":"productive, sometimes you just"},{"speaker":"Unknown","startTime":1706.55,"endTime":1710.51,"body":"need to be busy. And that's"},{"speaker":"Unknown","startTime":1706.55,"endTime":1710.51,"body":"fine, too. You know, but as a as"},{"speaker":"Unknown","startTime":1710.51,"endTime":1714.5,"body":"a, as a company, you know, if we"},{"speaker":"Unknown","startTime":1710.51,"endTime":1714.5,"body":"view it as an engine, we just,"},{"speaker":"Unknown","startTime":1714.92,"endTime":1717.17,"body":"we need to get as much of it"},{"speaker":"Unknown","startTime":1714.92,"endTime":1717.17,"body":"working in the right direction"},{"speaker":"Unknown","startTime":1717.17,"endTime":1720.89,"body":"as possible, right? I think it's"},{"speaker":"Unknown","startTime":1717.17,"endTime":1720.89,"body":"the majority versus the"},{"speaker":"Unknown","startTime":1720.89,"endTime":1725.09,"body":"minority, it's okay to have a"},{"speaker":"Unknown","startTime":1720.89,"endTime":1725.09,"body":"bit of downtime. Sometimes we"},{"speaker":"Unknown","startTime":1725.09,"endTime":1728.45,"body":"need it, I need it. Sometimes I"},{"speaker":"Unknown","startTime":1725.09,"endTime":1728.45,"body":"love a love of flight sometimes"},{"speaker":"Unknown","startTime":1728.45,"endTime":1732.41,"body":"because a or conference or"},{"speaker":"Unknown","startTime":1728.45,"endTime":1732.41,"body":"meeting or chat or whatever, it"},{"speaker":"Unknown","startTime":1732.41,"endTime":1734.78,"body":"gives me time to think and"},{"speaker":"Unknown","startTime":1732.41,"endTime":1734.78,"body":"reflect and rechargeable."},{"speaker":"Unknown","startTime":1735.44,"endTime":1738.68,"body":"And something in regards to"},{"speaker":"Unknown","startTime":1735.44,"endTime":1738.68,"body":"that. That busyness people are"},{"speaker":"Unknown","startTime":1738.68,"endTime":1741.71,"body":"gonna go through these waves of"},{"speaker":"Unknown","startTime":1738.68,"endTime":1741.71,"body":"being super busy. But when it"},{"speaker":"Unknown","startTime":1741.71,"endTime":1744.23,"body":"comes to sustainable"},{"speaker":"Unknown","startTime":1741.71,"endTime":1744.23,"body":"performance, we really want"},{"speaker":"Unknown","startTime":1744.23,"endTime":1747.17,"body":"people then to be like, gosh,"},{"speaker":"Unknown","startTime":1744.23,"endTime":1747.17,"body":"you know, I'm working a lot"},{"speaker":"Unknown","startTime":1747.17,"endTime":1750.32,"body":"right now, you can't sustain"},{"speaker":"Unknown","startTime":1747.17,"endTime":1750.32,"body":"that going forwards that way of"},{"speaker":"Unknown","startTime":1750.32,"endTime":1753.17,"body":"working. You can do it on the"},{"speaker":"Unknown","startTime":1750.32,"endTime":1753.17,"body":"short term, if he can make to"},{"speaker":"Unknown","startTime":1753.17,"endTime":1755.75,"body":"event if there's, you know,"},{"speaker":"Unknown","startTime":1753.17,"endTime":1755.75,"body":"something going on, but you"},{"speaker":"Unknown","startTime":1755.75,"endTime":1758.51,"body":"can't stay at that level. So"},{"speaker":"Unknown","startTime":1755.75,"endTime":1758.51,"body":"it's sort of, we really"},{"speaker":"Unknown","startTime":1758.51,"endTime":1761.81,"body":"encourage people to be solution"},{"speaker":"Unknown","startTime":1758.51,"endTime":1761.81,"body":"based and reflect on okay,"},{"speaker":"Unknown","startTime":1761.81,"endTime":1764.39,"body":"what's working, what isn't"},{"speaker":"Unknown","startTime":1761.81,"endTime":1764.39,"body":"working right now? And how do I"},{"speaker":"Unknown","startTime":1764.39,"endTime":1767.96,"body":"tailor and tweak my week? So"},{"speaker":"Unknown","startTime":1764.39,"endTime":1767.96,"body":"I've got the time to catch up"},{"speaker":"Unknown","startTime":1767.96,"endTime":1771.35,"body":"with my admin. I'm doing it the"},{"speaker":"Unknown","startTime":1767.96,"endTime":1771.35,"body":"smartest time for me. You know,"},{"speaker":"Unknown","startTime":1771.35,"endTime":1774.56,"body":"I can be when people you know,"},{"speaker":"Unknown","startTime":1771.35,"endTime":1774.56,"body":"getting people to reflect on"},{"speaker":"Unknown","startTime":1774.56,"endTime":1778.34,"body":"when am I creative? Okay, I will"},{"speaker":"Unknown","startTime":1774.56,"endTime":1778.34,"body":"block this time for creative"},{"speaker":"Unknown","startTime":1778.34,"endTime":1781.37,"body":"time block this time for when"},{"speaker":"Unknown","startTime":1778.34,"endTime":1781.37,"body":"I'm best at admin. Do I have a"},{"speaker":"Unknown","startTime":1781.37,"endTime":1783.92,"body":"slump in the afternoon? I'll"},{"speaker":"Unknown","startTime":1781.37,"endTime":1783.92,"body":"make sure I do this in the"},{"speaker":"Unknown","startTime":1783.92,"endTime":1787.04,"body":"afternoon. It's sort of yeah,"},{"speaker":"Unknown","startTime":1783.92,"endTime":1787.04,"body":"getting people to constantly"},{"speaker":"Unknown","startTime":1787.04,"endTime":1791.03,"body":"tweak to ensure that they can"},{"speaker":"Unknown","startTime":1787.04,"endTime":1791.03,"body":"sustain performance levels and"},{"speaker":"Unknown","startTime":1791.66,"endTime":1793.67,"body":"really keep an eye out for"},{"speaker":"Unknown","startTime":1791.66,"endTime":1793.67,"body":"things like burnout, which is"},{"speaker":"Unknown","startTime":1793.67,"endTime":1797.09,"body":"really common and remote"},{"speaker":"Unknown","startTime":1793.67,"endTime":1797.09,"body":"working. So something that we're"},{"speaker":"Unknown","startTime":1797.09,"endTime":1800.75,"body":"constantly listening out for"},{"speaker":"Unknown","startTime":1797.09,"endTime":1800.75,"body":"checking in on And across the"},{"speaker":"Unknown","startTime":1800.75,"endTime":1801.98,"body":"whole company."},{"speaker":"Unknown","startTime":1802.67,"endTime":1805.01,"body":"And if we're all bought into the"},{"speaker":"Unknown","startTime":1802.67,"endTime":1805.01,"body":"journey, and we're all focusing"},{"speaker":"Unknown","startTime":1805.01,"endTime":1808.19,"body":"on the right thing, sometimes"},{"speaker":"Unknown","startTime":1805.01,"endTime":1808.19,"body":"is, the better thing for me to"},{"speaker":"Unknown","startTime":1808.19,"endTime":1813.08,"body":"do is not just to be busy for"},{"speaker":"Unknown","startTime":1808.19,"endTime":1813.08,"body":"busy sake. But to put up my hand"},{"speaker":"Unknown","startTime":1813.08,"endTime":1816.95,"body":"and go, I need a couple hours,"},{"speaker":"Unknown","startTime":1813.08,"endTime":1816.95,"body":"I'm gonna go sit in the sauna,"},{"speaker":"Unknown","startTime":1817.04,"endTime":1823.31,"body":"or I'm a bit burned out, I'll"},{"speaker":"Unknown","startTime":1817.04,"endTime":1823.31,"body":"catch up this weekend. And as"},{"speaker":"Unknown","startTime":1823.31,"endTime":1826.49,"body":"long as I don't adversely affect"},{"speaker":"Unknown","startTime":1823.31,"endTime":1826.49,"body":"and this is the reason why we've"},{"speaker":"Unknown","startTime":1826.49,"endTime":1831.08,"body":"developed these, these truce of"},{"speaker":"Unknown","startTime":1826.49,"endTime":1831.08,"body":"flexibilities, these these rules"},{"speaker":"Unknown","startTime":1831.08,"endTime":1835.1,"body":"of engagement, if you would"},{"speaker":"Unknown","startTime":1831.08,"endTime":1835.1,"body":"flexibility as long as it"},{"speaker":"Unknown","startTime":1835.1,"endTime":1838.34,"body":"doesn't impact well, we call the"},{"speaker":"Unknown","startTime":1835.1,"endTime":1838.34,"body":"three C's, right, the the"},{"speaker":"Unknown","startTime":1838.34,"endTime":1841.79,"body":"customer, the company and the"},{"speaker":"Unknown","startTime":1838.34,"endTime":1841.79,"body":"colleagues, do what you need to"},{"speaker":"Unknown","startTime":1841.79,"endTime":1845.6,"body":"do. Why should I micromanage you"},{"speaker":"Unknown","startTime":1841.79,"endTime":1845.6,"body":"are all grownups, we're all"},{"speaker":"Unknown","startTime":1845.6,"endTime":1851.09,"body":"adults. If we need to get this"},{"speaker":"Unknown","startTime":1845.6,"endTime":1851.09,"body":"podcast out for Friday, and it's"},{"speaker":"Unknown","startTime":1851.09,"endTime":1855.05,"body":"done, we've done what we need to"},{"speaker":"Unknown","startTime":1851.09,"endTime":1855.05,"body":"do for Friday, we can move on"},{"speaker":"Unknown","startTime":1855.05,"endTime":1858.05,"body":"and do it, maybe do some other"},{"speaker":"Unknown","startTime":1855.05,"endTime":1858.05,"body":"things. But also, as Laura says,"},{"speaker":"Unknown","startTime":1858.41,"endTime":1860.03,"body":"rebalance ourselves a little"},{"speaker":"Unknown","startTime":1858.41,"endTime":1860.03,"body":"bit."},{"speaker":"Rebecca Turnbull","startTime":1860.42,"endTime":1864.98,"body":"Totally. And I"},{"speaker":"Rebecca Turnbull","startTime":1860.42,"endTime":1864.98,"body":"think that during the pandemic,"},{"speaker":"Rebecca Turnbull","startTime":1864.98,"endTime":1869.33,"body":"when lots of people were"},{"speaker":"Rebecca Turnbull","startTime":1864.98,"endTime":1869.33,"body":"furloughed, or like think things"},{"speaker":"Rebecca Turnbull","startTime":1869.33,"endTime":1872.66,"body":"were shutting down, there were"},{"speaker":"Rebecca Turnbull","startTime":1869.33,"endTime":1872.66,"body":"some people who suddenly"},{"speaker":"Rebecca Turnbull","startTime":1872.81,"endTime":1876.23,"body":"realized that they did work"},{"speaker":"Rebecca Turnbull","startTime":1872.81,"endTime":1876.23,"body":"better at different times, it"},{"speaker":"Rebecca Turnbull","startTime":1876.23,"endTime":1879.65,"body":"was just like such a relief not"},{"speaker":"Rebecca Turnbull","startTime":1876.23,"endTime":1879.65,"body":"to have that commute. I mean,"},{"speaker":"Rebecca Turnbull","startTime":1879.65,"endTime":1883.82,"body":"for me, I didn't realize how"},{"speaker":"Rebecca Turnbull","startTime":1879.65,"endTime":1883.82,"body":"much better I actually worked in"},{"speaker":"Rebecca Turnbull","startTime":1883.82,"endTime":1886.31,"body":"the morning, if I went for a"},{"speaker":"Rebecca Turnbull","startTime":1883.82,"endTime":1886.31,"body":"walk before I started work."},{"speaker":"Rebecca Turnbull","startTime":1886.46,"endTime":1889.73,"body":"Because I've never had time to"},{"speaker":"Rebecca Turnbull","startTime":1886.46,"endTime":1889.73,"body":"do that. Before, I'd always be"},{"speaker":"Rebecca Turnbull","startTime":1889.73,"endTime":1893.45,"body":"like jumping on a train or, you"},{"speaker":"Rebecca Turnbull","startTime":1889.73,"endTime":1893.45,"body":"know, trying to get to my desk"},{"speaker":"Rebecca Turnbull","startTime":1893.45,"endTime":1899.21,"body":"as early as possible. So it can"},{"speaker":"Rebecca Turnbull","startTime":1893.45,"endTime":1899.21,"body":"continually thinking about how"},{"speaker":"Rebecca Turnbull","startTime":1899.21,"endTime":1902.48,"body":"you block your time and what you"},{"speaker":"Rebecca Turnbull","startTime":1899.21,"endTime":1902.48,"body":"do at different times of the"},{"speaker":"Rebecca Turnbull","startTime":1902.48,"endTime":1905.84,"body":"day, is actually really"},{"speaker":"Rebecca Turnbull","startTime":1902.48,"endTime":1905.84,"body":"important, something I found"},{"speaker":"Rebecca Turnbull","startTime":1905.84,"endTime":1912.02,"body":"that I've benefited from, but it"},{"speaker":"Rebecca Turnbull","startTime":1905.84,"endTime":1912.02,"body":"still evolves like just now, at"},{"speaker":"Rebecca Turnbull","startTime":1912.02,"endTime":1915.98,"body":"this point, I find, you know, if"},{"speaker":"Rebecca Turnbull","startTime":1912.02,"endTime":1915.98,"body":"I try and keep my mornings"},{"speaker":"Rebecca Turnbull","startTime":1915.98,"endTime":1920.09,"body":"clear, that's working really"},{"speaker":"Rebecca Turnbull","startTime":1915.98,"endTime":1920.09,"body":"well for me. And I can be really"},{"speaker":"Rebecca Turnbull","startTime":1920.09,"endTime":1924.44,"body":"selective about what goes into"},{"speaker":"Rebecca Turnbull","startTime":1920.09,"endTime":1924.44,"body":"that time. But I know that there"},{"speaker":"Rebecca Turnbull","startTime":1924.47,"endTime":1928.13,"body":"are other times when the kids"},{"speaker":"Rebecca Turnbull","startTime":1924.47,"endTime":1928.13,"body":"are working, it does revolve,"},{"speaker":"Rebecca Turnbull","startTime":1928.16,"endTime":1930.11,"body":"although I'm not in your"},{"speaker":"Rebecca Turnbull","startTime":1928.16,"endTime":1930.11,"body":"business with it with the three"},{"speaker":"Rebecca Turnbull","startTime":1930.11,"endTime":1932.66,"body":"C's, it does revolve around"},{"speaker":"Rebecca Turnbull","startTime":1930.11,"endTime":1932.66,"body":"those things that maybe it just"},{"speaker":"Rebecca Turnbull","startTime":1932.66,"endTime":1935.66,"body":"means that Thursday is the day"},{"speaker":"Rebecca Turnbull","startTime":1932.66,"endTime":1935.66,"body":"that I have no meetings, because"},{"speaker":"Rebecca Turnbull","startTime":1935.66,"endTime":1938.96,"body":"it's not sustainable for us to"},{"speaker":"Rebecca Turnbull","startTime":1935.66,"endTime":1938.96,"body":"have all of these online"},{"speaker":"Rebecca Turnbull","startTime":1938.96,"endTime":1943.64,"body":"conversations all of the time,"},{"speaker":"Rebecca Turnbull","startTime":1938.96,"endTime":1943.64,"body":"there is a degree of cognitive"},{"speaker":"Rebecca Turnbull","startTime":1943.88,"endTime":1950.09,"body":"dissonance and looking at"},{"speaker":"Rebecca Turnbull","startTime":1943.88,"endTime":1950.09,"body":"yourself. And it especially if"},{"speaker":"Rebecca Turnbull","startTime":1950.09,"endTime":1954.59,"body":"you're not used to it as much as"},{"speaker":"Rebecca Turnbull","startTime":1950.09,"endTime":1954.59,"body":"it does, it takes your brain a"},{"speaker":"Rebecca Turnbull","startTime":1954.59,"endTime":1956.87,"body":"little bit of extra effort is"},{"speaker":"Rebecca Turnbull","startTime":1954.59,"endTime":1956.87,"body":"more tiring."},{"speaker":"Unknown","startTime":1957.5,"endTime":1960.26,"body":"And it's constantly"},{"speaker":"Unknown","startTime":1957.5,"endTime":1960.26,"body":"finding that balance. Absolutely"},{"speaker":"Unknown","startTime":1960.32,"endTime":1963.8,"body":"right. Part of that balance for"},{"speaker":"Unknown","startTime":1960.32,"endTime":1963.8,"body":"for me right now as I think we"},{"speaker":"Unknown","startTime":1963.8,"endTime":1966.32,"body":"should probably get together as"},{"speaker":"Unknown","startTime":1963.8,"endTime":1966.32,"body":"a team or as teams or as"},{"speaker":"Unknown","startTime":1966.32,"endTime":1969.32,"body":"individuals a little bit more"},{"speaker":"Unknown","startTime":1966.32,"endTime":1969.32,"body":"than we have. But right we're at"},{"speaker":"Unknown","startTime":1969.32,"endTime":1973.43,"body":"that stage right now where we're"},{"speaker":"Unknown","startTime":1969.32,"endTime":1973.43,"body":"we're encouraging people, sales"},{"speaker":"Unknown","startTime":1973.43,"endTime":1976.61,"body":"teams to get together once a"},{"speaker":"Unknown","startTime":1973.43,"endTime":1976.61,"body":"month engineering teams is"},{"speaker":"Unknown","startTime":1976.61,"endTime":1979.79,"body":"difficult, because the team is"},{"speaker":"Unknown","startTime":1976.61,"endTime":1979.79,"body":"very dispersed, we recruit for"},{"speaker":"Unknown","startTime":1979.79,"endTime":1984.08,"body":"the timezone these days versus"},{"speaker":"Unknown","startTime":1979.79,"endTime":1984.08,"body":"Edinburgh, Scotland or even the"},{"speaker":"Unknown","startTime":1984.08,"endTime":1988.1,"body":"UK. So it can be difficult. And"},{"speaker":"Unknown","startTime":1984.08,"endTime":1988.1,"body":"we have, as Laura mentioned"},{"speaker":"Unknown","startTime":1988.1,"endTime":1990.62,"body":"twice a year, we get everyone"},{"speaker":"Unknown","startTime":1988.1,"endTime":1990.62,"body":"together. And that's becoming a"},{"speaker":"Unknown","startTime":1990.62,"endTime":1994.04,"body":"bigger and bigger events and and"},{"speaker":"Unknown","startTime":1990.62,"endTime":1994.04,"body":"we offset the cost of having an"},{"speaker":"Unknown","startTime":1994.04,"endTime":1997.43,"body":"office to do the big events,"},{"speaker":"Unknown","startTime":1994.04,"endTime":1997.43,"body":"right? And what's what's more"},{"speaker":"Unknown","startTime":1997.43,"endTime":2001.42,"body":"impactful going into the office"},{"speaker":"Unknown","startTime":1997.43,"endTime":2001.42,"body":"every day or having having three"},{"speaker":"Unknown","startTime":2001.42,"endTime":2004.54,"body":"days in Barcelona or something"},{"speaker":"Unknown","startTime":2001.42,"endTime":2004.54,"body":"as a company coming together"},{"speaker":"Unknown","startTime":2004.54,"endTime":2007.87,"body":"really doing that bonding,"},{"speaker":"Unknown","startTime":2004.54,"endTime":2007.87,"body":"spending some quality time and"},{"speaker":"Unknown","startTime":2007.87,"endTime":2012.82,"body":"then we disperse. We go at it"},{"speaker":"Unknown","startTime":2007.87,"endTime":2012.82,"body":"again and come together three"},{"speaker":"Unknown","startTime":2012.82,"endTime":2016.45,"body":"months, six months later again."},{"speaker":"Unknown","startTime":2012.82,"endTime":2016.45,"body":"So you know, you have to"},{"speaker":"Unknown","startTime":2016.45,"endTime":2019.57,"body":"constantly be aware and adjust"},{"speaker":"Unknown","startTime":2016.45,"endTime":2019.57,"body":"for it right now. I think yeah,"},{"speaker":"Unknown","startTime":2019.57,"endTime":2022.06,"body":"getting together more often is"},{"speaker":"Unknown","startTime":2019.57,"endTime":2022.06,"body":"really important."},{"speaker":"Rebecca Turnbull","startTime":2022.54,"endTime":2025.0,"body":"Listening to"},{"speaker":"Rebecca Turnbull","startTime":2022.54,"endTime":2025.0,"body":"what you're saying. I think you"},{"speaker":"Rebecca Turnbull","startTime":2025.0,"endTime":2029.14,"body":"are definitely one of the most"},{"speaker":"Rebecca Turnbull","startTime":2025.0,"endTime":2029.14,"body":"flexible companies out there in"},{"speaker":"Rebecca Turnbull","startTime":2029.14,"endTime":2031.84,"body":"terms of like their employee"},{"speaker":"Rebecca Turnbull","startTime":2029.14,"endTime":2031.84,"body":"offering work style and"},{"speaker":"Rebecca Turnbull","startTime":2031.84,"endTime":2036.19,"body":"everything. James, I would like"},{"speaker":"Rebecca Turnbull","startTime":2031.84,"endTime":2036.19,"body":"to know from you, could you tell"},{"speaker":"Rebecca Turnbull","startTime":2036.22,"endTime":2039.88,"body":"us, you looked into the four day"},{"speaker":"Rebecca Turnbull","startTime":2036.22,"endTime":2039.88,"body":"week and didn't go ahead with"},{"speaker":"Rebecca Turnbull","startTime":2039.88,"endTime":2043.87,"body":"it? Why did you choose not to"},{"speaker":"Rebecca Turnbull","startTime":2039.88,"endTime":2043.87,"body":"adopt it? Because it's the one"},{"speaker":"Rebecca Turnbull","startTime":2043.87,"endTime":2048.1,"body":"thing and I'm just intrigued to"},{"speaker":"Rebecca Turnbull","startTime":2043.87,"endTime":2048.1,"body":"know how that came about?"},{"speaker":"Rebecca Turnbull","startTime":2048.1,"endTime":2053.14,"body":"Because you're, you're doing so"},{"speaker":"Rebecca Turnbull","startTime":2048.1,"endTime":2053.14,"body":"much. What was it about that?"},{"speaker":"Rebecca Turnbull","startTime":2053.14,"endTime":2054.64,"body":"That just wasn't right."},{"speaker":"Unknown","startTime":2055.33,"endTime":2060.58,"body":"Great question. And"},{"speaker":"Unknown","startTime":2055.33,"endTime":2060.58,"body":"just as context. I'm a huge fan"},{"speaker":"Unknown","startTime":2060.58,"endTime":2063.58,"body":"of efficiency, right? And"},{"speaker":"Unknown","startTime":2060.58,"endTime":2063.58,"body":"there's a lot of efficiency"},{"speaker":"Unknown","startTime":2063.58,"endTime":2067.45,"body":"gains you can get from something"},{"speaker":"Unknown","startTime":2063.58,"endTime":2067.45,"body":"like four day work week. Why not"},{"speaker":"Unknown","startTime":2067.45,"endTime":2070.93,"body":"work with intents and purpose"},{"speaker":"Unknown","startTime":2067.45,"endTime":2070.93,"body":"and priorities, get your stuff"},{"speaker":"Unknown","startTime":2070.93,"endTime":2074.41,"body":"done and then have a bigger"},{"speaker":"Unknown","startTime":2070.93,"endTime":2074.41,"body":"break and years ago when I was"},{"speaker":"Unknown","startTime":2074.41,"endTime":2078.34,"body":"younger, I worked in a"},{"speaker":"Unknown","startTime":2074.41,"endTime":2078.34,"body":"manufacturing where where I"},{"speaker":"Unknown","startTime":2078.34,"endTime":2081.37,"body":"worked four days on three days"},{"speaker":"Unknown","startTime":2078.34,"endTime":2081.37,"body":"off, three days on four days"},{"speaker":"Unknown","startTime":2081.37,"endTime":2085.33,"body":"off, it was the best job in my"},{"speaker":"Unknown","startTime":2081.37,"endTime":2085.33,"body":"youth schedule wise that I ever"},{"speaker":"Unknown","startTime":2085.33,"endTime":2089.05,"body":"had. It's so completely"},{"speaker":"Unknown","startTime":2085.33,"endTime":2089.05,"body":"appreciate it. And we did some"},{"speaker":"Unknown","startTime":2089.08,"endTime":2092.14,"body":"some research with Strathclyde"},{"speaker":"Unknown","startTime":2089.08,"endTime":2092.14,"body":"University around four day"},{"speaker":"Unknown","startTime":2092.14,"endTime":2095.56,"body":"workweek about two years ago"},{"speaker":"Unknown","startTime":2092.14,"endTime":2095.56,"body":"when it was a big hot topic,"},{"speaker":"Unknown","startTime":2095.56,"endTime":2099.97,"body":"right. And the the research was"},{"speaker":"Unknown","startTime":2095.56,"endTime":2099.97,"body":"really, really interesting."},{"speaker":"Unknown","startTime":2100.0,"endTime":2103.42,"body":"findings were really interesting"},{"speaker":"Unknown","startTime":2100.0,"endTime":2103.42,"body":"when they came back and that the"},{"speaker":"Unknown","startTime":2103.45,"endTime":2106.51,"body":"the challenge were the four day"},{"speaker":"Unknown","startTime":2103.45,"endTime":2106.51,"body":"work week is it requires"},{"speaker":"Unknown","startTime":2106.51,"endTime":2112.33,"body":"structure Rodas in flexibility"},{"speaker":"Unknown","startTime":2106.51,"endTime":2112.33,"body":"in order to work, right, you"},{"speaker":"Unknown","startTime":2112.33,"endTime":2115.42,"body":"have to organize yourself around"},{"speaker":"Unknown","startTime":2112.33,"endTime":2115.42,"body":"it because not the whole world"},{"speaker":"Unknown","startTime":2115.42,"endTime":2117.67,"body":"doesn't work in a four day work"},{"speaker":"Unknown","startTime":2115.42,"endTime":2117.67,"body":"week, right? So you still have"},{"speaker":"Unknown","startTime":2117.67,"endTime":2121.96,"body":"to support customers on a Friday"},{"speaker":"Unknown","startTime":2117.67,"endTime":2121.96,"body":"or Tuesday and so forth. And"},{"speaker":"Unknown","startTime":2121.96,"endTime":2127.18,"body":"actually, the, the structure of"},{"speaker":"Unknown","startTime":2121.96,"endTime":2127.18,"body":"flexibility that we have offered"},{"speaker":"Unknown","startTime":2127.66,"endTime":2131.92,"body":"in their views, and I think it"},{"speaker":"Unknown","startTime":2127.66,"endTime":2131.92,"body":"resonates with me, as much"},{"speaker":"Unknown","startTime":2131.92,"endTime":2135.64,"body":"benefit as a four day workweek."},{"speaker":"Unknown","startTime":2131.92,"endTime":2135.64,"body":"But in a way that we can"},{"speaker":"Unknown","startTime":2135.64,"endTime":2139.54,"body":"personalize it to the"},{"speaker":"Unknown","startTime":2135.64,"endTime":2139.54,"body":"individual, right. Somebody that"},{"speaker":"Unknown","startTime":2139.57,"endTime":2142.09,"body":"you know, and it's part of that"},{"speaker":"Unknown","startTime":2139.57,"endTime":2142.09,"body":"moving from truancy based, you"},{"speaker":"Unknown","startTime":2142.09,"endTime":2147.46,"body":"know, okay, I'm here. As Laurie"},{"speaker":"Unknown","startTime":2142.09,"endTime":2147.46,"body":"said, 9am to 5pm, Monday to"},{"speaker":"Unknown","startTime":2147.46,"endTime":2151.75,"body":"Friday. We have people in"},{"speaker":"Unknown","startTime":2147.46,"endTime":2151.75,"body":"different time zones, even that"},{"speaker":"Unknown","startTime":2151.75,"endTime":2155.65,"body":"doesn't work anymore. And into"},{"speaker":"Unknown","startTime":2151.75,"endTime":2155.65,"body":"an output base to say, well,"},{"speaker":"Unknown","startTime":2155.68,"endTime":2158.8,"body":"I've got everything I need done."},{"speaker":"Unknown","startTime":2155.68,"endTime":2158.8,"body":"I'm happy with what I've done."},{"speaker":"Unknown","startTime":2159.82,"endTime":2162.13,"body":"I'm going to take a Friday"},{"speaker":"Unknown","startTime":2159.82,"endTime":2162.13,"body":"afternoon off, and even that,"},{"speaker":"Unknown","startTime":2162.37,"endTime":2168.04,"body":"you know, for a bit of balance"},{"speaker":"Unknown","startTime":2162.37,"endTime":2168.04,"body":"around COVID. The last Friday,"},{"speaker":"Unknown","startTime":2168.04,"endTime":2172.0,"body":"we give a half day back as a"},{"speaker":"Unknown","startTime":2168.04,"endTime":2172.0,"body":"recharge day, you know, and"},{"speaker":"Unknown","startTime":2172.39,"endTime":2175.96,"body":"Friday afternoons are typically"},{"speaker":"Unknown","startTime":2172.39,"endTime":2175.96,"body":"pretty ineffective anyways, you"},{"speaker":"Unknown","startTime":2175.96,"endTime":2177.82,"body":"know, by the end of the week,"},{"speaker":"Unknown","startTime":2175.96,"endTime":2177.82,"body":"we're all a bit tired, we're"},{"speaker":"Unknown","startTime":2177.82,"endTime":2180.76,"body":"waiting for the weekend and so"},{"speaker":"Unknown","startTime":2177.82,"endTime":2180.76,"body":"forth. So it's just embracing"},{"speaker":"Unknown","startTime":2180.76,"endTime":2186.28,"body":"some of those chain changes to"},{"speaker":"Unknown","startTime":2180.76,"endTime":2186.28,"body":"give people the recharge time,"},{"speaker":"Unknown","startTime":2186.31,"endTime":2189.37,"body":"some of what you would get from"},{"speaker":"Unknown","startTime":2186.31,"endTime":2189.37,"body":"a four day work week. Okay? Yes,"},{"speaker":"Unknown","startTime":2189.37,"endTime":2192.79,"body":"it's one Friday, not every"},{"speaker":"Unknown","startTime":2189.37,"endTime":2192.79,"body":"Friday, but combined with the"},{"speaker":"Unknown","startTime":2192.79,"endTime":2195.94,"body":"flexibility and other things. So"},{"speaker":"Unknown","startTime":2192.79,"endTime":2195.94,"body":"I think we, we have a good"},{"speaker":"Unknown","startTime":2195.94,"endTime":2199.51,"body":"structure that says, Well, you"},{"speaker":"Unknown","startTime":2195.94,"endTime":2199.51,"body":"know, doesn't doesn't quite"},{"speaker":"Unknown","startTime":2199.51,"endTime":2202.48,"body":"matter as much. Let's embrace"},{"speaker":"Unknown","startTime":2199.51,"endTime":2202.48,"body":"that and move forward."},{"speaker":"Rebecca Turnbull","startTime":2203.23,"endTime":2208.27,"body":"And James, you"},{"speaker":"Rebecca Turnbull","startTime":2203.23,"endTime":2208.27,"body":"have obviously been through with"},{"speaker":"Rebecca Turnbull","startTime":2208.27,"endTime":2212.89,"body":"direct ID through quite a"},{"speaker":"Rebecca Turnbull","startTime":2208.27,"endTime":2212.89,"body":"journey over the years. At some"},{"speaker":"Rebecca Turnbull","startTime":2212.89,"endTime":2216.94,"body":"points you've been like fully in"},{"speaker":"Rebecca Turnbull","startTime":2212.89,"endTime":2216.94,"body":"the office as a company. There's"},{"speaker":"Rebecca Turnbull","startTime":2216.94,"endTime":2220.72,"body":"still a bit of reluctance in"},{"speaker":"Rebecca Turnbull","startTime":2216.94,"endTime":2220.72,"body":"some quarters to move into like"},{"speaker":"Rebecca Turnbull","startTime":2220.75,"endTime":2224.14,"body":"a remote first environment and"},{"speaker":"Rebecca Turnbull","startTime":2220.75,"endTime":2224.14,"body":"there's maybe a bit of fear"},{"speaker":"Rebecca Turnbull","startTime":2224.14,"endTime":2228.46,"body":"around it, or a few"},{"speaker":"Rebecca Turnbull","startTime":2224.14,"endTime":2228.46,"body":"misunderstandings. What benefits"},{"speaker":"Rebecca Turnbull","startTime":2228.49,"endTime":2232.06,"body":"have you realized from this"},{"speaker":"Rebecca Turnbull","startTime":2228.49,"endTime":2232.06,"body":"approach? Like what what what"},{"speaker":"Rebecca Turnbull","startTime":2232.06,"endTime":2234.46,"body":"are the tangible things that you"},{"speaker":"Rebecca Turnbull","startTime":2232.06,"endTime":2234.46,"body":"look at in your life that didn't"},{"speaker":"Rebecca Turnbull","startTime":2234.46,"endTime":2236.95,"body":"happen, or that wouldn't have"},{"speaker":"Rebecca Turnbull","startTime":2234.46,"endTime":2236.95,"body":"happened if we hadn't been"},{"speaker":"Rebecca Turnbull","startTime":2236.95,"endTime":2237.55,"body":"remote?"},{"speaker":"Unknown","startTime":2239.35,"endTime":2243.37,"body":"I think I think talent"},{"speaker":"Unknown","startTime":2239.35,"endTime":2243.37,"body":"and attracting talent is a huge,"},{"speaker":"Unknown","startTime":2243.49,"endTime":2247.63,"body":"huge thing. Right? And"},{"speaker":"Unknown","startTime":2243.49,"endTime":2247.63,"body":"Edinburgh. Rebecca we've both"},{"speaker":"Unknown","startTime":2247.63,"endTime":2250.36,"body":"been around long enough to, to"},{"speaker":"Unknown","startTime":2247.63,"endTime":2250.36,"body":"have heard the endless"},{"speaker":"Unknown","startTime":2250.36,"endTime":2254.08,"body":"conversations around attracting"},{"speaker":"Unknown","startTime":2250.36,"endTime":2254.08,"body":"skills, talent, finding great"},{"speaker":"Unknown","startTime":2254.08,"endTime":2257.44,"body":"people, engineers and so forth."},{"speaker":"Unknown","startTime":2254.08,"endTime":2257.44,"body":"That's that's not an Edinburgh"},{"speaker":"Unknown","startTime":2257.44,"endTime":2261.46,"body":"thing. It's a Scottish thing."},{"speaker":"Unknown","startTime":2257.44,"endTime":2261.46,"body":"It's a UK thing. It's it's, it's"},{"speaker":"Unknown","startTime":2261.49,"endTime":2264.34,"body":"it's becoming a world thing now,"},{"speaker":"Unknown","startTime":2261.49,"endTime":2264.34,"body":"right? You know, a lot of"},{"speaker":"Unknown","startTime":2264.34,"endTime":2269.71,"body":"countries really struggle and by"},{"speaker":"Unknown","startTime":2264.34,"endTime":2269.71,"body":"by recruiting for the timezone,"},{"speaker":"Unknown","startTime":2270.25,"endTime":2273.88,"body":"we moved from a market that's"},{"speaker":"Unknown","startTime":2270.25,"endTime":2273.88,"body":"got 69 million people into one"},{"speaker":"Unknown","startTime":2273.88,"endTime":2278.77,"body":"that's got 769 million people,"},{"speaker":"Unknown","startTime":2273.88,"endTime":2278.77,"body":"plus, whatever we would get in"},{"speaker":"Unknown","startTime":2278.77,"endTime":2281.98,"body":"Africa, I was just talking about"},{"speaker":"Unknown","startTime":2278.77,"endTime":2281.98,"body":"Europe there. So attracting"},{"speaker":"Unknown","startTime":2281.98,"endTime":2286.21,"body":"talent, great people is a huge"},{"speaker":"Unknown","startTime":2281.98,"endTime":2286.21,"body":"part of it. I think a better"},{"speaker":"Unknown","startTime":2286.21,"endTime":2289.84,"body":"work plus life balance. You"},{"speaker":"Unknown","startTime":2286.21,"endTime":2289.84,"body":"know, I'm a I'm a live to work"},{"speaker":"Unknown","startTime":2289.84,"endTime":2292.99,"body":"person. I have no bones about"},{"speaker":"Unknown","startTime":2289.84,"endTime":2292.99,"body":"I'm bit of a startup startup"},{"speaker":"Unknown","startTime":2292.99,"endTime":2297.25,"body":"junkie, right, as you know. So,"},{"speaker":"Unknown","startTime":2292.99,"endTime":2297.25,"body":"you know, I'm a workaholic. But"},{"speaker":"Unknown","startTime":2297.61,"endTime":2301.0,"body":"even I need a bit more balance"},{"speaker":"Unknown","startTime":2297.61,"endTime":2301.0,"body":"and saving on the Community tab"},{"speaker":"Unknown","startTime":2301.0,"endTime":2306.4,"body":"and the flexibility of working"},{"speaker":"Unknown","startTime":2301.0,"endTime":2306.4,"body":"anywhere. Why nots within a team"},{"speaker":"Unknown","startTime":2306.4,"endTime":2310.84,"body":"spend two months in Spain at"},{"speaker":"Unknown","startTime":2306.4,"endTime":2310.84,"body":"your friend's apartment over the"},{"speaker":"Unknown","startTime":2310.84,"endTime":2314.71,"body":"summer and just work from there."},{"speaker":"Unknown","startTime":2310.84,"endTime":2314.71,"body":"You know, why not? Why not be a"},{"speaker":"Unknown","startTime":2314.71,"endTime":2317.44,"body":"digital nomad is you know,"},{"speaker":"Unknown","startTime":2314.71,"endTime":2317.44,"body":"we've, we've got some of that in"},{"speaker":"Unknown","startTime":2317.44,"endTime":2322.27,"body":"the team. Why not brace a long"},{"speaker":"Unknown","startTime":2317.44,"endTime":2322.27,"body":"weekend once in a while and"},{"speaker":"Unknown","startTime":2322.27,"endTime":2325.09,"body":"catching up another time. So we"},{"speaker":"Unknown","startTime":2322.27,"endTime":2325.09,"body":"have lots of holidays with you"},{"speaker":"Unknown","startTime":2325.09,"endTime":2328.33,"body":"know, so. So I think there's"},{"speaker":"Unknown","startTime":2325.09,"endTime":2328.33,"body":"lots of benefits from that work"},{"speaker":"Unknown","startTime":2328.33,"endTime":2332.74,"body":"plus life balance to attracting"},{"speaker":"Unknown","startTime":2328.33,"endTime":2332.74,"body":"talent, the efficiencies of it,"},{"speaker":"Unknown","startTime":2332.77,"endTime":2335.5,"body":"people spending time when they"},{"speaker":"Unknown","startTime":2332.77,"endTime":2335.5,"body":"need to uncertain things to your"},{"speaker":"Unknown","startTime":2335.5,"endTime":2339.1,"body":"own example there. The Rebecca"},{"speaker":"Unknown","startTime":2335.5,"endTime":2339.1,"body":"understanding how you work, and"},{"speaker":"Unknown","startTime":2339.1,"endTime":2342.52,"body":"even even the cost savings"},{"speaker":"Unknown","startTime":2339.1,"endTime":2342.52,"body":"offices are expensive, and it's"},{"speaker":"Unknown","startTime":2342.52,"endTime":2347.92,"body":"not for us is not a remote only"},{"speaker":"Unknown","startTime":2342.52,"endTime":2347.92,"body":"environment is remote First, we"},{"speaker":"Unknown","startTime":2347.92,"endTime":2350.95,"body":"should still get together. But"},{"speaker":"Unknown","startTime":2347.92,"endTime":2350.95,"body":"let's do it with purpose. Let's"},{"speaker":"Unknown","startTime":2350.95,"endTime":2355.18,"body":"do it with an agenda. Right? And"},{"speaker":"Unknown","startTime":2350.95,"endTime":2355.18,"body":"if there's a purpose and agenda,"},{"speaker":"Unknown","startTime":2356.41,"endTime":2358.87,"body":"I'll fly to Portugal for a"},{"speaker":"Unknown","startTime":2356.41,"endTime":2358.87,"body":"meeting. It doesn't matter to"},{"speaker":"Unknown","startTime":2358.87,"endTime":2362.35,"body":"me, right? Because we're doing"},{"speaker":"Unknown","startTime":2358.87,"endTime":2362.35,"body":"it for a reason instead of just"},{"speaker":"Unknown","startTime":2362.35,"endTime":2365.23,"body":"doing it to do it. And that's"},{"speaker":"Unknown","startTime":2362.35,"endTime":2365.23,"body":"the problem I have with three"},{"speaker":"Unknown","startTime":2365.23,"endTime":2368.8,"body":"day workweek in the office. Why"},{"speaker":"Unknown","startTime":2365.23,"endTime":2368.8,"body":"three days went out to one out"},{"speaker":"Unknown","startTime":2368.8,"endTime":2373.63,"body":"five. What's the purpose of if"},{"speaker":"Unknown","startTime":2368.8,"endTime":2373.63,"body":"there is a purpose, right? If"},{"speaker":"Unknown","startTime":2373.63,"endTime":2376.36,"body":"it's just because I struggle"},{"speaker":"Unknown","startTime":2373.63,"endTime":2376.36,"body":"with it."},{"speaker":"Rebecca Turnbull","startTime":2376.75,"endTime":2377.56,"body":"I agree."},{"speaker":"Unknown","startTime":2377.62,"endTime":2380.59,"body":"I was just going to add"},{"speaker":"Unknown","startTime":2377.62,"endTime":2380.59,"body":"like we're not anti hybrid"},{"speaker":"Unknown","startTime":2380.59,"endTime":2383.53,"body":"working. Obviously, remote"},{"speaker":"Unknown","startTime":2380.59,"endTime":2383.53,"body":"working works really well for"},{"speaker":"Unknown","startTime":2383.53,"endTime":2385.75,"body":"us. And it means that for"},{"speaker":"Unknown","startTime":2383.53,"endTime":2385.75,"body":"example, we're advertising at"},{"speaker":"Unknown","startTime":2385.75,"endTime":2388.33,"body":"the moment we're recruiting."},{"speaker":"Unknown","startTime":2385.75,"endTime":2388.33,"body":"We're getting like 400"},{"speaker":"Unknown","startTime":2388.33,"endTime":2392.26,"body":"applicants per role and they are"},{"speaker":"Unknown","startTime":2388.33,"endTime":2392.26,"body":"good applicants. It's so hard"},{"speaker":"Unknown","startTime":2392.26,"endTime":2395.32,"body":"going through them and"},{"speaker":"Unknown","startTime":2392.26,"endTime":2395.32,"body":"shortlisting. It's like the main"},{"speaker":"Unknown","startTime":2395.32,"endTime":2397.54,"body":"challenge I have at the moment"},{"speaker":"Unknown","startTime":2395.32,"endTime":2397.54,"body":"is that we've got some really"},{"speaker":"Unknown","startTime":2397.54,"endTime":2401.35,"body":"good people getting in touch and"},{"speaker":"Unknown","startTime":2397.54,"endTime":2401.35,"body":"that's From the bonuses of being"},{"speaker":"Unknown","startTime":2401.35,"endTime":2404.68,"body":"remote when so many companies"},{"speaker":"Unknown","startTime":2401.35,"endTime":2404.68,"body":"have gone back to hybrid, or"},{"speaker":"Unknown","startTime":2404.68,"endTime":2407.59,"body":"they asked to, you know, come"},{"speaker":"Unknown","startTime":2404.68,"endTime":2407.59,"body":"into the offices two days a"},{"speaker":"Unknown","startTime":2407.59,"endTime":2410.44,"body":"week, one day, a month, whatever"},{"speaker":"Unknown","startTime":2407.59,"endTime":2410.44,"body":"it is, it means people who've"},{"speaker":"Unknown","startTime":2410.44,"endTime":2414.04,"body":"got used to traveling further"},{"speaker":"Unknown","startTime":2410.44,"endTime":2414.04,"body":"afield, they can't. And yeah,"},{"speaker":"Unknown","startTime":2414.04,"endTime":2417.52,"body":"it's been a massive selling"},{"speaker":"Unknown","startTime":2414.04,"endTime":2417.52,"body":"point for us. But I appreciate"},{"speaker":"Unknown","startTime":2417.52,"endTime":2421.69,"body":"there is a place for hybrid"},{"speaker":"Unknown","startTime":2417.52,"endTime":2421.69,"body":"working. And some people they do"},{"speaker":"Unknown","startTime":2421.69,"endTime":2424.45,"body":"like to go in and be face to"},{"speaker":"Unknown","startTime":2421.69,"endTime":2424.45,"body":"face. And they like to be"},{"speaker":"Unknown","startTime":2424.45,"endTime":2427.75,"body":"mentored and physically be with"},{"speaker":"Unknown","startTime":2424.45,"endTime":2427.75,"body":"others. And they don't always"},{"speaker":"Unknown","startTime":2427.75,"endTime":2431.98,"body":"get on working from home. But"},{"speaker":"Unknown","startTime":2427.75,"endTime":2431.98,"body":"But for us, it's been absolutely"},{"speaker":"Unknown","startTime":2431.98,"endTime":2435.01,"body":"fantastic when it comes to now"},{"speaker":"Unknown","startTime":2431.98,"endTime":2435.01,"body":"looking at scaling up, and we"},{"speaker":"Unknown","startTime":2435.01,"endTime":2438.7,"body":"are only there not that many"},{"speaker":"Unknown","startTime":2435.01,"endTime":2438.7,"body":"companies offering for remote"},{"speaker":"Unknown","startTime":2438.7,"endTime":2443.62,"body":"working like we are working from"},{"speaker":"Unknown","startTime":2438.7,"endTime":2443.62,"body":"anywhere. And most companies it"},{"speaker":"Unknown","startTime":2443.62,"endTime":2446.53,"body":"is you know, it within a couple"},{"speaker":"Unknown","startTime":2443.62,"endTime":2446.53,"body":"of hours at the office, just in"},{"speaker":"Unknown","startTime":2446.53,"endTime":2450.4,"body":"case you need to come in on an"},{"speaker":"Unknown","startTime":2446.53,"endTime":2450.4,"body":"emergency or something. So yeah,"},{"speaker":"Unknown","startTime":2450.4,"endTime":2452.41,"body":"it's really worked very well for"},{"speaker":"Unknown","startTime":2450.4,"endTime":2452.41,"body":"us."},{"speaker":"Rebecca Turnbull","startTime":2452.95,"endTime":2455.08,"body":"Totally, I'm"},{"speaker":"Rebecca Turnbull","startTime":2452.95,"endTime":2455.08,"body":"interested to know what some of"},{"speaker":"Rebecca Turnbull","startTime":2455.08,"endTime":2459.58,"body":"those emergencies could be in"},{"speaker":"Rebecca Turnbull","startTime":2455.08,"endTime":2459.58,"body":"that scenario. I think if you're"},{"speaker":"Rebecca Turnbull","startTime":2459.61,"endTime":2462.64,"body":"if you need to be where your"},{"speaker":"Rebecca Turnbull","startTime":2459.61,"endTime":2462.64,"body":"customers are, that's like a"},{"speaker":"Rebecca Turnbull","startTime":2462.64,"endTime":2467.47,"body":"really compelling reason to not"},{"speaker":"Rebecca Turnbull","startTime":2462.64,"endTime":2467.47,"body":"have remote work or have some"},{"speaker":"Rebecca Turnbull","startTime":2467.47,"endTime":2470.8,"body":"kind of like, hybrid situation,"},{"speaker":"Rebecca Turnbull","startTime":2467.47,"endTime":2470.8,"body":"if there are some people who"},{"speaker":"Rebecca Turnbull","startTime":2470.8,"endTime":2474.67,"body":"need to be in a physical space."},{"speaker":"Rebecca Turnbull","startTime":2470.8,"endTime":2474.67,"body":"You don't want to always have"},{"speaker":"Rebecca Turnbull","startTime":2474.67,"endTime":2477.88,"body":"that feminist culture, like I"},{"speaker":"Rebecca Turnbull","startTime":2474.67,"endTime":2477.88,"body":"see in E commerce businesses in"},{"speaker":"Rebecca Turnbull","startTime":2477.88,"endTime":2482.53,"body":"particular, where they've got"},{"speaker":"Rebecca Turnbull","startTime":2477.88,"endTime":2482.53,"body":"like logistics people, or you"},{"speaker":"Rebecca Turnbull","startTime":2482.53,"endTime":2486.25,"body":"know, a warehouse, or, you know,"},{"speaker":"Rebecca Turnbull","startTime":2482.53,"endTime":2486.25,"body":"hospital like businesses where"},{"speaker":"Rebecca Turnbull","startTime":2486.25,"endTime":2490.63,"body":"there's a hospitality element, I"},{"speaker":"Rebecca Turnbull","startTime":2486.25,"endTime":2490.63,"body":"totally think that there is a"},{"speaker":"Rebecca Turnbull","startTime":2490.63,"endTime":2495.73,"body":"compelling reason to be there"},{"speaker":"Rebecca Turnbull","startTime":2490.63,"endTime":2495.73,"body":"physical premises there. But for"},{"speaker":"Rebecca Turnbull","startTime":2495.73,"endTime":2499.99,"body":"a lot of the tech companies, it"},{"speaker":"Rebecca Turnbull","startTime":2495.73,"endTime":2499.99,"body":"just doesn't make as much sense"},{"speaker":"Rebecca Turnbull","startTime":2500.02,"endTime":2503.23,"body":"as it used to. So it's"},{"speaker":"Rebecca Turnbull","startTime":2500.02,"endTime":2503.23,"body":"definitely something that I hope"},{"speaker":"Rebecca Turnbull","startTime":2503.23,"endTime":2505.72,"body":"people can, you know, take some"},{"speaker":"Rebecca Turnbull","startTime":2503.23,"endTime":2505.72,"body":"nuggets from this. I mean, I"},{"speaker":"Rebecca Turnbull","startTime":2505.72,"endTime":2512.02,"body":"love the the seven truths that"},{"speaker":"Rebecca Turnbull","startTime":2505.72,"endTime":2512.02,"body":"you had earlier, I thought that,"},{"speaker":"Rebecca Turnbull","startTime":2512.35,"endTime":2515.14,"body":"that, you know, like the"},{"speaker":"Rebecca Turnbull","startTime":2512.35,"endTime":2515.14,"body":"flexibilities around your"},{"speaker":"Rebecca Turnbull","startTime":2515.14,"endTime":2520.03,"body":"conversations, learning the tech"},{"speaker":"Rebecca Turnbull","startTime":2515.14,"endTime":2520.03,"body":"platforms, vocations, the, the"},{"speaker":"Rebecca Turnbull","startTime":2520.03,"endTime":2523.9,"body":"paperwork, because yeah, that"},{"speaker":"Rebecca Turnbull","startTime":2520.03,"endTime":2523.9,"body":"not everyone is going to be"},{"speaker":"Rebecca Turnbull","startTime":2523.9,"endTime":2526.54,"body":"totally different if you've got"},{"speaker":"Rebecca Turnbull","startTime":2523.9,"endTime":2526.54,"body":"people work in the world and"},{"speaker":"Rebecca Turnbull","startTime":2526.54,"endTime":2528.97,"body":"different requirements are met"},{"speaker":"Rebecca Turnbull","startTime":2526.54,"endTime":2528.97,"body":"do have to be flexible as a"},{"speaker":"Rebecca Turnbull","startTime":2528.97,"endTime":2531.46,"body":"business about that. If you're"},{"speaker":"Rebecca Turnbull","startTime":2528.97,"endTime":2531.46,"body":"going to take advantage of the"},{"speaker":"Rebecca Turnbull","startTime":2531.46,"endTime":2534.34,"body":"global talent pool, then like"},{"speaker":"Rebecca Turnbull","startTime":2531.46,"endTime":2534.34,"body":"those relationships and"},{"speaker":"Rebecca Turnbull","startTime":2534.34,"endTime":2538.63,"body":"gatherings as well. So there's,"},{"speaker":"Rebecca Turnbull","startTime":2534.34,"endTime":2538.63,"body":"there's a lot that people can"},{"speaker":"Rebecca Turnbull","startTime":2538.63,"endTime":2543.49,"body":"get from this conversation. I"},{"speaker":"Rebecca Turnbull","startTime":2538.63,"endTime":2543.49,"body":"hope. So, Laura, before we go,"},{"speaker":"Rebecca Turnbull","startTime":2543.61,"endTime":2547.15,"body":"tell us what is next for"},{"speaker":"Rebecca Turnbull","startTime":2543.61,"endTime":2547.15,"body":"employee experience at direct"},{"speaker":"Rebecca Turnbull","startTime":2547.18,"endTime":2547.78,"body":"ID,"},{"speaker":"Unknown","startTime":2547.96,"endTime":2550.54,"body":"there's so much so"},{"speaker":"Unknown","startTime":2547.96,"endTime":2550.54,"body":"we're obviously growing the"},{"speaker":"Unknown","startTime":2550.54,"endTime":2554.2,"body":"team. So we're growing going"},{"speaker":"Unknown","startTime":2550.54,"endTime":2554.2,"body":"forward. But we're also aware"},{"speaker":"Unknown","startTime":2554.2,"endTime":2558.19,"body":"that when a company goes through"},{"speaker":"Unknown","startTime":2554.2,"endTime":2558.19,"body":"change, people don't always like"},{"speaker":"Unknown","startTime":2558.19,"endTime":2560.95,"body":"change, so you get the sort of"},{"speaker":"Unknown","startTime":2558.19,"endTime":2560.95,"body":"dip before you can back it up."},{"speaker":"Unknown","startTime":2560.98,"endTime":2565.48,"body":"And that's what we're sort of"},{"speaker":"Unknown","startTime":2560.98,"endTime":2565.48,"body":"preparing for, how do we make"},{"speaker":"Unknown","startTime":2565.48,"endTime":2568.39,"body":"sure that we keep the culture we"},{"speaker":"Unknown","startTime":2565.48,"endTime":2568.39,"body":"have, and we constantly improve"},{"speaker":"Unknown","startTime":2568.39,"endTime":2571.78,"body":"the culture, there will be you"},{"speaker":"Unknown","startTime":2568.39,"endTime":2571.78,"body":"know, when there's change it,"},{"speaker":"Unknown","startTime":2571.78,"endTime":2573.67,"body":"you're always gonna get that"},{"speaker":"Unknown","startTime":2571.78,"endTime":2573.67,"body":"little dip, it's just making"},{"speaker":"Unknown","startTime":2573.67,"endTime":2576.37,"body":"that dip super small. So there's"},{"speaker":"Unknown","startTime":2573.67,"endTime":2576.37,"body":"a big focus around that. But"},{"speaker":"Unknown","startTime":2576.37,"endTime":2579.79,"body":"obviously, onboarding, we want"},{"speaker":"Unknown","startTime":2576.37,"endTime":2579.79,"body":"to make it smoother constant,"},{"speaker":"Unknown","startTime":2579.88,"endTime":2582.97,"body":"every single element of HR, I"},{"speaker":"Unknown","startTime":2579.88,"endTime":2582.97,"body":"guess it's the employee"},{"speaker":"Unknown","startTime":2582.97,"endTime":2586.24,"body":"experience, improve it. So it's"},{"speaker":"Unknown","startTime":2582.97,"endTime":2586.24,"body":"like the recruitment experience,"},{"speaker":"Unknown","startTime":2586.24,"endTime":2589.3,"body":"the, you know, making sure that"},{"speaker":"Unknown","startTime":2586.24,"endTime":2589.3,"body":"end to end everybody's on the"},{"speaker":"Unknown","startTime":2589.3,"endTime":2592.66,"body":"same page, it's the onboarding"},{"speaker":"Unknown","startTime":2589.3,"endTime":2592.66,"body":"experience, it's the"},{"speaker":"Unknown","startTime":2592.66,"endTime":2597.22,"body":"communication within confluence,"},{"speaker":"Unknown","startTime":2592.66,"endTime":2597.22,"body":"it's the wellbeing series that"},{"speaker":"Unknown","startTime":2597.22,"endTime":2600.85,"body":"we're running, it's the making"},{"speaker":"Unknown","startTime":2597.22,"endTime":2600.85,"body":"sure that it is completely"},{"speaker":"Unknown","startTime":2600.85,"endTime":2605.98,"body":"relevant and, and useful to"},{"speaker":"Unknown","startTime":2600.85,"endTime":2605.98,"body":"people. And, and then we're"},{"speaker":"Unknown","startTime":2605.98,"endTime":2609.16,"body":"looking at growing the people"},{"speaker":"Unknown","startTime":2605.98,"endTime":2609.16,"body":"team a little bit as well, just"},{"speaker":"Unknown","startTime":2609.16,"endTime":2613.78,"body":"to, to make sure that there's"},{"speaker":"Unknown","startTime":2609.16,"endTime":2613.78,"body":"time to focus on those things,"},{"speaker":"Unknown","startTime":2613.78,"endTime":2616.18,"body":"because obviously, you have the"},{"speaker":"Unknown","startTime":2613.78,"endTime":2616.18,"body":"day to day admin within within"},{"speaker":"Unknown","startTime":2616.18,"endTime":2620.83,"body":"HR, but it's making sure that we"},{"speaker":"Unknown","startTime":2616.18,"endTime":2620.83,"body":"have the time to really focus in"},{"speaker":"Unknown","startTime":2620.86,"endTime":2624.16,"body":"and be proactive, rather than"},{"speaker":"Unknown","startTime":2620.86,"endTime":2624.16,"body":"reactive as a business with our,"},{"speaker":"Unknown","startTime":2624.16,"endTime":2628.21,"body":"with our teams, and read between"},{"speaker":"Unknown","startTime":2624.16,"endTime":2628.21,"body":"the lines with people. So we"},{"speaker":"Unknown","startTime":2628.21,"endTime":2631.36,"body":"want to encourage the sort of"},{"speaker":"Unknown","startTime":2628.21,"endTime":2631.36,"body":"mental health and well being"},{"speaker":"Unknown","startTime":2631.36,"endTime":2634.75,"body":"within all the teams have people"},{"speaker":"Unknown","startTime":2631.36,"endTime":2634.75,"body":"listening in, we're looking at"},{"speaker":"Unknown","startTime":2634.75,"endTime":2638.5,"body":"creating a bit of an internal"},{"speaker":"Unknown","startTime":2634.75,"endTime":2638.5,"body":"well being team, who are people"},{"speaker":"Unknown","startTime":2638.5,"endTime":2641.68,"body":"who have a passion for looking"},{"speaker":"Unknown","startTime":2638.5,"endTime":2641.68,"body":"after others and supporting"},{"speaker":"Unknown","startTime":2641.68,"endTime":2644.92,"body":"others. And they will act as a"},{"speaker":"Unknown","startTime":2641.68,"endTime":2644.92,"body":"bit of a sounding board for"},{"speaker":"Unknown","startTime":2644.92,"endTime":2647.65,"body":"myself, you know, so I then can"},{"speaker":"Unknown","startTime":2644.92,"endTime":2647.65,"body":"feed that back to the leadership"},{"speaker":"Unknown","startTime":2647.65,"endTime":2651.94,"body":"team of constant tweaks we can"},{"speaker":"Unknown","startTime":2647.65,"endTime":2651.94,"body":"make to improve. And so yeah,"},{"speaker":"Unknown","startTime":2651.94,"endTime":2654.67,"body":"it's there's an exciting year"},{"speaker":"Unknown","startTime":2651.94,"endTime":2654.67,"body":"ahead of us, basically, it's a"},{"speaker":"Unknown","startTime":2655.12,"endTime":2658.0,"body":"good times, and it's there's"},{"speaker":"Unknown","startTime":2655.12,"endTime":2658.0,"body":"gonna be a lot of focus on how"},{"speaker":"Unknown","startTime":2658.0,"endTime":2661.03,"body":"do we constantly improve that"},{"speaker":"Unknown","startTime":2658.0,"endTime":2661.03,"body":"culture? How do we constantly"},{"speaker":"Unknown","startTime":2661.06,"endTime":2665.11,"body":"look after the well being mental"},{"speaker":"Unknown","startTime":2661.06,"endTime":2665.11,"body":"health, the experience, and you"},{"speaker":"Unknown","startTime":2665.11,"endTime":2668.05,"body":"know, make sure that people are"},{"speaker":"Unknown","startTime":2665.11,"endTime":2668.05,"body":"embracing that flexible working?"},{"speaker":"Unknown","startTime":2668.53,"endTime":2671.83,"body":"Because it's harder than it"},{"speaker":"Unknown","startTime":2668.53,"endTime":2671.83,"body":"sounds? It's a real sort of"},{"speaker":"Unknown","startTime":2672.25,"endTime":2674.62,"body":"changing a mindset there. So"},{"speaker":"Unknown","startTime":2672.25,"endTime":2674.62,"body":"it's a constant work in"},{"speaker":"Unknown","startTime":2674.62,"endTime":2675.25,"body":"progress."},{"speaker":"Rebecca Turnbull","startTime":2675.61,"endTime":2679.66,"body":"Yeah, there's"},{"speaker":"Rebecca Turnbull","startTime":2675.61,"endTime":2679.66,"body":"always new challenges and bumps"},{"speaker":"Rebecca Turnbull","startTime":2679.66,"endTime":2683.11,"body":"in the road that come up"},{"speaker":"Rebecca Turnbull","startTime":2679.66,"endTime":2683.11,"body":"unexpectedly. And so it's good"},{"speaker":"Rebecca Turnbull","startTime":2683.11,"endTime":2685.63,"body":"to see that you've got a plan"},{"speaker":"Rebecca Turnbull","startTime":2683.11,"endTime":2685.63,"body":"for continually investing in it"},{"speaker":"Rebecca Turnbull","startTime":2685.63,"endTime":2688.24,"body":"rather than just thinking, Oh,"},{"speaker":"Rebecca Turnbull","startTime":2685.63,"endTime":2688.24,"body":"this is this is great. We're"},{"speaker":"Rebecca Turnbull","startTime":2688.24,"endTime":2691.39,"body":"getting all these benefits. It"},{"speaker":"Rebecca Turnbull","startTime":2688.24,"endTime":2691.39,"body":"sounds like you want to make"},{"speaker":"Rebecca Turnbull","startTime":2691.39,"endTime":2695.2,"body":"sure that you're you're not just"},{"speaker":"Rebecca Turnbull","startTime":2691.39,"endTime":2695.2,"body":"getting the benefits of"},{"speaker":"Rebecca Turnbull","startTime":2695.2,"endTime":2697.9,"body":"business, but your employees are"},{"speaker":"Rebecca Turnbull","startTime":2695.2,"endTime":2697.9,"body":"going to continue to get those"},{"speaker":"Rebecca Turnbull","startTime":2697.9,"endTime":2704.62,"body":"benefits. Yeah, definite Hi. So,"},{"speaker":"Rebecca Turnbull","startTime":2697.9,"endTime":2704.62,"body":"thank you so much for joining us"},{"speaker":"Rebecca Turnbull","startTime":2704.62,"endTime":2708.1,"body":"today. It's been great hearing"},{"speaker":"Rebecca Turnbull","startTime":2704.62,"endTime":2708.1,"body":"from you both"},{"speaker":"Unknown","startTime":2708.34,"endTime":2711.19,"body":"know, thanks for having"},{"speaker":"Unknown","startTime":2708.34,"endTime":2711.19,"body":"us. It's been great to share"},{"speaker":"Unknown","startTime":2711.19,"endTime":2715.9,"body":"some of the the experiences and"},{"speaker":"Unknown","startTime":2711.19,"endTime":2715.9,"body":"yeah, always always interested"},{"speaker":"Unknown","startTime":2715.9,"endTime":2718.03,"body":"in learning more from other"},{"speaker":"Unknown","startTime":2715.9,"endTime":2718.03,"body":"companies as well. So I think"},{"speaker":"Unknown","startTime":2718.03,"endTime":2721.03,"body":"sharing these things, learning"},{"speaker":"Unknown","startTime":2718.03,"endTime":2721.03,"body":"from other people is really"},{"speaker":"Unknown","startTime":2721.03,"endTime":2723.7,"body":"important as the world around"},{"speaker":"Unknown","startTime":2721.03,"endTime":2723.7,"body":"the strangers. Yeah."},{"speaker":"Unknown","startTime":2723.88,"endTime":2726.04,"body":"Yeah. Thank you, Rebecca. It's"},{"speaker":"Unknown","startTime":2723.88,"endTime":2726.04,"body":"been a pleasure speaking with"},{"speaker":"Unknown","startTime":2726.04,"endTime":2726.31,"body":"you."},{"speaker":"Rebecca Turnbull","startTime":2728.71,"endTime":2730.12,"body":"Thanks for"},{"speaker":"Rebecca Turnbull","startTime":2728.71,"endTime":2730.12,"body":"listening to the Listen"},{"speaker":"Rebecca Turnbull","startTime":2730.12,"endTime":2734.14,"body":"perspective. I'm Rebecca"},{"speaker":"Rebecca Turnbull","startTime":2730.12,"endTime":2734.14,"body":"Hastings, founder and director"},{"speaker":"Rebecca Turnbull","startTime":2734.14,"endTime":2737.26,"body":"at the Listen crib, the tech"},{"speaker":"Rebecca Turnbull","startTime":2734.14,"endTime":2737.26,"body":"sector executive search and"},{"speaker":"Rebecca Turnbull","startTime":2737.26,"endTime":2741.58,"body":"talent consultancy. If you"},{"speaker":"Rebecca Turnbull","startTime":2737.26,"endTime":2741.58,"body":"enjoyed this episode, please"},{"speaker":"Rebecca Turnbull","startTime":2741.58,"endTime":2745.42,"body":"subscribe, share it with others,"},{"speaker":"Rebecca Turnbull","startTime":2741.58,"endTime":2745.42,"body":"post about it on social media or"},{"speaker":"Rebecca Turnbull","startTime":2745.42,"endTime":2748.78,"body":"leave a rating and review. If"},{"speaker":"Rebecca Turnbull","startTime":2745.42,"endTime":2748.78,"body":"you're a company looking to hire"},{"speaker":"Rebecca Turnbull","startTime":2748.78,"endTime":2752.83,"body":"top technology leaders, or you'd"},{"speaker":"Rebecca Turnbull","startTime":2748.78,"endTime":2752.83,"body":"like to discuss your next move,"},{"speaker":"Rebecca Turnbull","startTime":2753.07,"endTime":2757.18,"body":"please reach out to me on"},{"speaker":"Rebecca Turnbull","startTime":2753.07,"endTime":2757.18,"body":"LinkedIn or send me an email to"},{"speaker":"Rebecca Turnbull","startTime":2757.3,"endTime":2761.71,"body":"Rebecca at the Listen group at"},{"speaker":"Rebecca Turnbull","startTime":2757.3,"endTime":2761.71,"body":"dog co.uk. Thanks again for"},{"speaker":"Rebecca Turnbull","startTime":2761.71,"endTime":2762.55,"body":"listening today."}]}