{"version":"1.0.0","segments":[{"speaker":"Rebecca Turnbull","startTime":5.31,"endTime":8.28,"body":"Welcome to the"},{"speaker":"Rebecca Turnbull","startTime":5.31,"endTime":8.28,"body":"Listen perspective. I'm your"},{"speaker":"Rebecca Turnbull","startTime":8.28,"endTime":12.42,"body":"host, Rebecca Hastings. I've"},{"speaker":"Rebecca Turnbull","startTime":8.28,"endTime":12.42,"body":"spent over a decade working with"},{"speaker":"Rebecca Turnbull","startTime":12.42,"endTime":15.9,"body":"executives in the tech sector,"},{"speaker":"Rebecca Turnbull","startTime":12.42,"endTime":15.9,"body":"and help successful companies"},{"speaker":"Rebecca Turnbull","startTime":15.9,"endTime":20.04,"body":"build their leadership teams and"},{"speaker":"Rebecca Turnbull","startTime":15.9,"endTime":20.04,"body":"scale. During my career, I've"},{"speaker":"Rebecca Turnbull","startTime":20.04,"endTime":22.8,"body":"been lucky to have the privilege"},{"speaker":"Rebecca Turnbull","startTime":20.04,"endTime":22.8,"body":"of learning from many"},{"speaker":"Rebecca Turnbull","startTime":22.8,"endTime":26.46,"body":"exceptional leaders. In these"},{"speaker":"Rebecca Turnbull","startTime":22.8,"endTime":26.46,"body":"conversations, you'll get"},{"speaker":"Rebecca Turnbull","startTime":26.46,"endTime":29.82,"body":"perspectives from peers, be"},{"speaker":"Rebecca Turnbull","startTime":26.46,"endTime":29.82,"body":"inspired, and learn what it"},{"speaker":"Rebecca Turnbull","startTime":29.82,"endTime":33.18,"body":"takes to become one of the best."},{"speaker":"Rebecca Turnbull","startTime":29.82,"endTime":33.18,"body":"This is your chance to listen to"},{"speaker":"Rebecca Turnbull","startTime":33.18,"endTime":36.48,"body":"experts talking about the"},{"speaker":"Rebecca Turnbull","startTime":33.18,"endTime":36.48,"body":"challenges, solutions, and the"},{"speaker":"Rebecca Turnbull","startTime":36.48,"endTime":39.45,"body":"vital insights they've gained in"},{"speaker":"Rebecca Turnbull","startTime":36.48,"endTime":39.45,"body":"their careers to date."},{"speaker":"Unknown","startTime":41.189,"endTime":44.609,"body":"In most organizations"},{"speaker":"Unknown","startTime":41.189,"endTime":44.609,"body":"is this superhero culture. The"},{"speaker":"Unknown","startTime":44.609,"endTime":47.609,"body":"superhero culture gets you"},{"speaker":"Unknown","startTime":44.609,"endTime":47.609,"body":"nowhere, the collective gets you"},{"speaker":"Unknown","startTime":47.609,"endTime":50.939,"body":"everywhere. Leaders need to"},{"speaker":"Unknown","startTime":47.609,"endTime":50.939,"body":"understand that upfront and"},{"speaker":"Unknown","startTime":50.939,"endTime":56.399,"body":"drive the culture of collective"},{"speaker":"Unknown","startTime":50.939,"endTime":56.399,"body":"transformation from the start."},{"speaker":"Rebecca Turnbull","startTime":57.27,"endTime":59.82,"body":"Thanks for"},{"speaker":"Rebecca Turnbull","startTime":57.27,"endTime":59.82,"body":"joining us today. I'm joined by"},{"speaker":"Rebecca Turnbull","startTime":59.85,"endTime":65.52,"body":"Richard Doherty. Richard is"},{"speaker":"Rebecca Turnbull","startTime":59.85,"endTime":65.52,"body":"FinTech consultant. And he has"},{"speaker":"Rebecca Turnbull","startTime":65.55,"endTime":68.4,"body":"actually written extensively"},{"speaker":"Rebecca Turnbull","startTime":65.55,"endTime":68.4,"body":"about FinTech evolution, the"},{"speaker":"Rebecca Turnbull","startTime":68.4,"endTime":72.06,"body":"digitization of financial"},{"speaker":"Rebecca Turnbull","startTime":68.4,"endTime":72.06,"body":"services. And he's also the host"},{"speaker":"Rebecca Turnbull","startTime":72.09,"endTime":75.75,"body":"of the FinTech scaling show,"},{"speaker":"Rebecca Turnbull","startTime":72.09,"endTime":75.75,"body":"which he had me as a guest on"},{"speaker":"Rebecca Turnbull","startTime":75.78,"endTime":80.49,"body":"last year. So I'm delighted to"},{"speaker":"Rebecca Turnbull","startTime":75.78,"endTime":80.49,"body":"be catching up with him again,"},{"speaker":"Rebecca Turnbull","startTime":80.91,"endTime":84.03,"body":"we're going to have a discussion"},{"speaker":"Rebecca Turnbull","startTime":80.91,"endTime":84.03,"body":"today about trends within"},{"speaker":"Rebecca Turnbull","startTime":84.03,"endTime":87.18,"body":"FinTech and leading"},{"speaker":"Rebecca Turnbull","startTime":84.03,"endTime":87.18,"body":"transformation, which I think is"},{"speaker":"Rebecca Turnbull","startTime":87.18,"endTime":90.3,"body":"really topical, just now."},{"speaker":"Rebecca Turnbull","startTime":87.18,"endTime":90.3,"body":"There's a lot of change"},{"speaker":"Rebecca Turnbull","startTime":90.3,"endTime":94.47,"body":"happening in the industry. And"},{"speaker":"Rebecca Turnbull","startTime":90.3,"endTime":94.47,"body":"it's always great to get some"},{"speaker":"Rebecca Turnbull","startTime":94.59,"endTime":97.77,"body":"more perspective. So thanks so"},{"speaker":"Rebecca Turnbull","startTime":94.59,"endTime":97.77,"body":"much for joining me right shirt."},{"speaker":"Unknown","startTime":98.13,"endTime":101.76,"body":"Yeah, brilliant, and"},{"speaker":"Unknown","startTime":98.13,"endTime":101.76,"body":"super, super happy to be on the"},{"speaker":"Unknown","startTime":101.76,"endTime":106.83,"body":"show. And before we kick off,"},{"speaker":"Unknown","startTime":101.76,"endTime":106.83,"body":"just a shout out to cricket."},{"speaker":"Unknown","startTime":106.86,"endTime":111.09,"body":"Hope you guys well. We had a bit"},{"speaker":"Unknown","startTime":106.86,"endTime":111.09,"body":"of a chat beforehand, but yeah,"},{"speaker":"Unknown","startTime":111.09,"endTime":113.1,"body":"super, super stoked to be on the"},{"speaker":"Unknown","startTime":111.09,"endTime":113.1,"body":"show. I'm looking forward to"},{"speaker":"Unknown","startTime":113.1,"endTime":113.73,"body":"conversation."},{"speaker":"Rebecca Turnbull","startTime":114.9,"endTime":116.61,"body":"Thanks for"},{"speaker":"Rebecca Turnbull","startTime":114.9,"endTime":116.61,"body":"that. For those of you who don't"},{"speaker":"Rebecca Turnbull","startTime":116.61,"endTime":119.43,"body":"know me, Cricket is my dog. And"},{"speaker":"Rebecca Turnbull","startTime":116.61,"endTime":119.43,"body":"he's been a bit poorly over the"},{"speaker":"Rebecca Turnbull","startTime":119.43,"endTime":126.21,"body":"last week, but safely on the"},{"speaker":"Rebecca Turnbull","startTime":119.43,"endTime":126.21,"body":"mend, thankfully. So, David,"},{"speaker":"Rebecca Turnbull","startTime":126.21,"endTime":131.73,"body":"back into the world of FinTech,"},{"speaker":"Rebecca Turnbull","startTime":126.21,"endTime":131.73,"body":"Richard, you have spoken to"},{"speaker":"Rebecca Turnbull","startTime":131.76,"endTime":135.27,"body":"hundreds of FinTech leaders"},{"speaker":"Rebecca Turnbull","startTime":131.76,"endTime":135.27,"body":"across the globe over the last"},{"speaker":"Rebecca Turnbull","startTime":135.27,"endTime":138.75,"body":"few years. And I know you really"},{"speaker":"Rebecca Turnbull","startTime":135.27,"endTime":138.75,"body":"keep your finger on the pulse."},{"speaker":"Rebecca Turnbull","startTime":138.75,"endTime":141.96,"body":"So what do you see is the"},{"speaker":"Rebecca Turnbull","startTime":138.75,"endTime":141.96,"body":"emerging trends for the FinTech"},{"speaker":"Rebecca Turnbull","startTime":141.96,"endTime":145.92,"body":"sector as we start going into"},{"speaker":"Rebecca Turnbull","startTime":141.96,"endTime":145.92,"body":"2024? imminently?"},{"speaker":"Unknown","startTime":147.3,"endTime":149.88,"body":"Yeah, it's close. It's"},{"speaker":"Unknown","startTime":147.3,"endTime":149.88,"body":"it was pretty scary right now."},{"speaker":"Unknown","startTime":149.88,"endTime":154.14,"body":"2024 is just on the horizon. But"},{"speaker":"Unknown","startTime":149.88,"endTime":154.14,"body":"you know, it's a really"},{"speaker":"Unknown","startTime":154.14,"endTime":156.24,"body":"interesting question. It's"},{"speaker":"Unknown","startTime":154.14,"endTime":156.24,"body":"really, you know, really good"},{"speaker":"Unknown","startTime":156.24,"endTime":159.81,"body":"thing to start thinking about"},{"speaker":"Unknown","startTime":156.24,"endTime":159.81,"body":"right now. You know, there's"},{"speaker":"Unknown","startTime":159.81,"endTime":163.26,"body":"gonna be two things, right, I've"},{"speaker":"Unknown","startTime":159.81,"endTime":163.26,"body":"touched on one, we need to"},{"speaker":"Unknown","startTime":163.29,"endTime":168.39,"body":"continuously continue to focus"},{"speaker":"Unknown","startTime":163.29,"endTime":168.39,"body":"on our customers. And that's"},{"speaker":"Unknown","startTime":168.39,"endTime":173.58,"body":"going to be even more important"},{"speaker":"Unknown","startTime":168.39,"endTime":173.58,"body":"as we move forward. And the next"},{"speaker":"Unknown","startTime":173.58,"endTime":178.83,"body":"thing is making certain as we"},{"speaker":"Unknown","startTime":173.58,"endTime":178.83,"body":"move forward, we move forward"},{"speaker":"Unknown","startTime":178.83,"endTime":184.71,"body":"with a growth mindset, right? We"},{"speaker":"Unknown","startTime":178.83,"endTime":184.71,"body":"move forward making, making"},{"speaker":"Unknown","startTime":184.74,"endTime":188.61,"body":"certain that our companies"},{"speaker":"Unknown","startTime":184.74,"endTime":188.61,"body":"evolve, not only operationally"},{"speaker":"Unknown","startTime":188.91,"endTime":193.83,"body":"but they evolve. And"},{"speaker":"Unknown","startTime":188.91,"endTime":193.83,"body":"dynamically, we look at"},{"speaker":"Unknown","startTime":193.83,"endTime":196.41,"body":"different types of investments,"},{"speaker":"Unknown","startTime":193.83,"endTime":196.41,"body":"we look at different types of"},{"speaker":"Unknown","startTime":197.16,"endTime":203.49,"body":"markets. Because if we start"},{"speaker":"Unknown","startTime":197.16,"endTime":203.49,"body":"doing that, then the evolution"},{"speaker":"Unknown","startTime":203.85,"endTime":207.57,"body":"of FinTech was really bound"},{"speaker":"Unknown","startTime":203.85,"endTime":207.57,"body":"towards something actually"},{"speaker":"Unknown","startTime":207.6,"endTime":212.88,"body":"quite, quite great. I think the"},{"speaker":"Unknown","startTime":207.6,"endTime":212.88,"body":"next real uplift from a market"},{"speaker":"Unknown","startTime":212.88,"endTime":216.48,"body":"perspective is in the developing"},{"speaker":"Unknown","startTime":212.88,"endTime":216.48,"body":"nations, the likes of India,"},{"speaker":"Unknown","startTime":216.48,"endTime":221.73,"body":"Africa, etc. That's really"},{"speaker":"Unknown","startTime":216.48,"endTime":221.73,"body":"starting to take off. So keep"},{"speaker":"Unknown","startTime":221.76,"endTime":227.1,"body":"keep your eyes on that. But"},{"speaker":"Unknown","startTime":221.76,"endTime":227.1,"body":"yeah, I think I think 2024 is"},{"speaker":"Unknown","startTime":227.1,"endTime":230.34,"body":"all about customer centricity"},{"speaker":"Unknown","startTime":227.1,"endTime":230.34,"body":"growth mindsets, and restoring"},{"speaker":"Unknown","startTime":230.34,"endTime":233.52,"body":"new markets as well. And I'll"},{"speaker":"Unknown","startTime":230.34,"endTime":233.52,"body":"put Saudi Arabia in sort of the"},{"speaker":"Unknown","startTime":233.52,"endTime":234.9,"body":"middle east into that as well."},{"speaker":"Rebecca Turnbull","startTime":235.95,"endTime":239.19,"body":"That's really"},{"speaker":"Rebecca Turnbull","startTime":235.95,"endTime":239.19,"body":"interesting, because like,"},{"speaker":"Rebecca Turnbull","startTime":239.19,"endTime":241.83,"body":"customer centricity is"},{"speaker":"Rebecca Turnbull","startTime":239.19,"endTime":241.83,"body":"definitely something that I'm"},{"speaker":"Rebecca Turnbull","startTime":241.83,"endTime":246.27,"body":"speaking to businesses about. I"},{"speaker":"Rebecca Turnbull","startTime":241.83,"endTime":246.27,"body":"think that people are way more"},{"speaker":"Rebecca Turnbull","startTime":246.27,"endTime":250.35,"body":"customer focused on the product"},{"speaker":"Rebecca Turnbull","startTime":246.27,"endTime":250.35,"body":"side than they have been and"},{"speaker":"Rebecca Turnbull","startTime":250.59,"endTime":252.93,"body":"they've made it is maybe because"},{"speaker":"Rebecca Turnbull","startTime":250.59,"endTime":252.93,"body":"there's been a lot of learning"},{"speaker":"Rebecca Turnbull","startTime":252.93,"endTime":256.5,"body":"from not listening to customers"},{"speaker":"Rebecca Turnbull","startTime":252.93,"endTime":256.5,"body":"enough over the last couple of"},{"speaker":"Rebecca Turnbull","startTime":256.5,"endTime":262.02,"body":"years. And the companies that"},{"speaker":"Rebecca Turnbull","startTime":256.5,"endTime":262.02,"body":"are able to delight their"},{"speaker":"Rebecca Turnbull","startTime":262.02,"endTime":265.26,"body":"customers and provide"},{"speaker":"Rebecca Turnbull","startTime":262.02,"endTime":265.26,"body":"interesting, relevant"},{"speaker":"Rebecca Turnbull","startTime":265.26,"endTime":268.56,"body":"personalization seem to be"},{"speaker":"Rebecca Turnbull","startTime":265.26,"endTime":268.56,"body":"excelling on the b2c side, but"},{"speaker":"Rebecca Turnbull","startTime":268.56,"endTime":271.44,"body":"also think on the b2b side, you"},{"speaker":"Rebecca Turnbull","startTime":268.56,"endTime":271.44,"body":"know, listening to your"},{"speaker":"Rebecca Turnbull","startTime":271.44,"endTime":275.58,"body":"customers there something that"},{"speaker":"Rebecca Turnbull","startTime":271.44,"endTime":275.58,"body":"is people are doing a lot more"},{"speaker":"Rebecca Turnbull","startTime":275.58,"endTime":279.15,"body":"effectively and taking a lot"},{"speaker":"Rebecca Turnbull","startTime":275.58,"endTime":279.15,"body":"more care of, I think that a lot"},{"speaker":"Rebecca Turnbull","startTime":279.15,"endTime":283.92,"body":"of b2b applications in the past"},{"speaker":"Rebecca Turnbull","startTime":279.15,"endTime":283.92,"body":"they were maybe a bit clunky and"},{"speaker":"Rebecca Turnbull","startTime":283.92,"endTime":287.97,"body":"ugly, that's no longer the"},{"speaker":"Rebecca Turnbull","startTime":283.92,"endTime":287.97,"body":"standard that's accepted by"},{"speaker":"Rebecca Turnbull","startTime":287.97,"endTime":292.44,"body":"consumers there. And that growth"},{"speaker":"Rebecca Turnbull","startTime":287.97,"endTime":292.44,"body":"mindset piece that's all about"},{"speaker":"Rebecca Turnbull","startTime":292.44,"endTime":296.01,"body":"people's so that's that's a"},{"speaker":"Rebecca Turnbull","startTime":292.44,"endTime":296.01,"body":"people challenge that is a you"},{"speaker":"Rebecca Turnbull","startTime":296.01,"endTime":299.28,"body":"know, a trend for the sector."},{"speaker":"Rebecca Turnbull","startTime":296.01,"endTime":299.28,"body":"Definitely. Hopefully it's one"},{"speaker":"Rebecca Turnbull","startTime":299.28,"endTime":303.39,"body":"then and well actually take"},{"speaker":"Rebecca Turnbull","startTime":299.28,"endTime":303.39,"body":"place in my opinion."},{"speaker":"Unknown","startTime":303.48,"endTime":306.93,"body":"Yeah, let's, let's take"},{"speaker":"Unknown","startTime":303.48,"endTime":306.93,"body":"a look at both of those two"},{"speaker":"Unknown","startTime":306.93,"endTime":313.86,"body":"things. So you know, I think"},{"speaker":"Unknown","startTime":306.93,"endTime":313.86,"body":"back in the day, you know,"},{"speaker":"Unknown","startTime":314.31,"endTime":318.06,"body":"20 3040 years ago, there was"},{"speaker":"Unknown","startTime":314.31,"endTime":318.06,"body":"this, you know, the tech used to"},{"speaker":"Unknown","startTime":318.06,"endTime":321.66,"body":"work in siloed fashion, so you"},{"speaker":"Unknown","startTime":318.06,"endTime":321.66,"body":"had sales going out selling"},{"speaker":"Unknown","startTime":321.66,"endTime":325.23,"body":"something fancy that people in"},{"speaker":"Unknown","startTime":321.66,"endTime":325.23,"body":"tech and then product were like,"},{"speaker":"Unknown","startTime":325.23,"endTime":332.16,"body":"Okay, why do that, but now"},{"speaker":"Unknown","startTime":325.23,"endTime":332.16,"body":"fintechs have wised up to the"},{"speaker":"Unknown","startTime":332.16,"endTime":337.83,"body":"challenge, right. And, you know,"},{"speaker":"Unknown","startTime":332.16,"endTime":337.83,"body":"companies that are scaling and"},{"speaker":"Unknown","startTime":337.83,"endTime":342.48,"body":"growing, and even, you know,"},{"speaker":"Unknown","startTime":337.83,"endTime":342.48,"body":"older companies, such as you"},{"speaker":"Unknown","startTime":342.48,"endTime":347.01,"body":"know, ing or Barclays, you know,"},{"speaker":"Unknown","startTime":342.48,"endTime":347.01,"body":"functions are much more"},{"speaker":"Unknown","startTime":347.01,"endTime":350.34,"body":"integrated now, right, you have"},{"speaker":"Unknown","startTime":347.01,"endTime":350.34,"body":"sales, you have marketing, you"},{"speaker":"Unknown","startTime":350.34,"endTime":354.36,"body":"have product development, you"},{"speaker":"Unknown","startTime":350.34,"endTime":354.36,"body":"have, you know, the software"},{"speaker":"Unknown","startTime":354.36,"endTime":359.04,"body":"engineers, who have operations,"},{"speaker":"Unknown","startTime":354.36,"endTime":359.04,"body":"all of these functions are much"},{"speaker":"Unknown","startTime":359.04,"endTime":363.09,"body":"more integrated, looking at"},{"speaker":"Unknown","startTime":359.04,"endTime":363.09,"body":"various problem statements in"},{"speaker":"Unknown","startTime":363.09,"endTime":365.97,"body":"the market, and coming up"},{"speaker":"Unknown","startTime":363.09,"endTime":365.97,"body":"together with, you know,"},{"speaker":"Unknown","startTime":365.97,"endTime":369.27,"body":"actually, this is the most"},{"speaker":"Unknown","startTime":365.97,"endTime":369.27,"body":"important priority for the next"},{"speaker":"Unknown","startTime":369.27,"endTime":374.1,"body":"12 months or 18 months, Let's"},{"speaker":"Unknown","startTime":369.27,"endTime":374.1,"body":"all focus on that. And because,"},{"speaker":"Unknown","startTime":374.76,"endTime":380.64,"body":"because they as a collective are"},{"speaker":"Unknown","startTime":374.76,"endTime":380.64,"body":"focusing on a problem, then, you"},{"speaker":"Unknown","startTime":380.64,"endTime":383.61,"body":"know, certain applications are"},{"speaker":"Unknown","startTime":380.64,"endTime":383.61,"body":"going to get to market much"},{"speaker":"Unknown","startTime":383.61,"endTime":388.11,"body":"quicker, right. So, I think, you"},{"speaker":"Unknown","startTime":383.61,"endTime":388.11,"body":"know, the maturity of leadership"},{"speaker":"Unknown","startTime":388.11,"endTime":390.63,"body":"has changed over time, which"},{"speaker":"Unknown","startTime":388.11,"endTime":390.63,"body":"obviously, to your point that"},{"speaker":"Unknown","startTime":390.63,"endTime":395.82,"body":"has led to a much more"},{"speaker":"Unknown","startTime":390.63,"endTime":395.82,"body":"inclusive, inclusive, and"},{"speaker":"Unknown","startTime":395.82,"endTime":399.84,"body":"collective way of looking at"},{"speaker":"Unknown","startTime":395.82,"endTime":399.84,"body":"product and product releases. On"},{"speaker":"Unknown","startTime":399.84,"endTime":405.27,"body":"the second point, and growth"},{"speaker":"Unknown","startTime":399.84,"endTime":405.27,"body":"mindset, you know, Accenture,"},{"speaker":"Unknown","startTime":405.75,"endTime":411.54,"body":"loved, loved all my time there."},{"speaker":"Unknown","startTime":405.75,"endTime":411.54,"body":"And also, I still work and do"},{"speaker":"Unknown","startTime":411.54,"endTime":416.58,"body":"consulting work with upscales."},{"speaker":"Unknown","startTime":411.54,"endTime":416.58,"body":"And in large organizations, and"},{"speaker":"Unknown","startTime":416.58,"endTime":420.45,"body":"a lot of the time, you know,"},{"speaker":"Unknown","startTime":416.58,"endTime":420.45,"body":"their work focuses on"},{"speaker":"Unknown","startTime":420.45,"endTime":423.54,"body":"operational activities that you"},{"speaker":"Unknown","startTime":420.45,"endTime":423.54,"body":"know, people process and"},{"speaker":"Unknown","startTime":423.54,"endTime":427.38,"body":"technology, which is, which is"},{"speaker":"Unknown","startTime":423.54,"endTime":427.38,"body":"all good, and very important."},{"speaker":"Unknown","startTime":427.38,"endTime":430.77,"body":"And yes, it drives revenue, and"},{"speaker":"Unknown","startTime":427.38,"endTime":430.77,"body":"it drives and drives"},{"speaker":"Unknown","startTime":430.77,"endTime":434.13,"body":"productivity, and you know, all"},{"speaker":"Unknown","startTime":430.77,"endTime":434.13,"body":"that stuff that that everyone"},{"speaker":"Unknown","startTime":434.13,"endTime":440.76,"body":"loves, but also silently hates,"},{"speaker":"Unknown","startTime":434.13,"endTime":440.76,"body":"right. But a growth mindset is"},{"speaker":"Unknown","startTime":440.76,"endTime":445.29,"body":"slightly different, right? A"},{"speaker":"Unknown","startTime":440.76,"endTime":445.29,"body":"growth mindset is, is having the"},{"speaker":"Unknown","startTime":445.32,"endTime":450.78,"body":"ability as a senior leader, CEO,"},{"speaker":"Unknown","startTime":445.32,"endTime":450.78,"body":"in that exec team, and taking a"},{"speaker":"Unknown","startTime":450.78,"endTime":457.05,"body":"look at your company, and trying"},{"speaker":"Unknown","startTime":450.78,"endTime":457.05,"body":"to unlock value, right? And"},{"speaker":"Unknown","startTime":457.05,"endTime":460.89,"body":"value is, you know, a bit of a"},{"speaker":"Unknown","startTime":457.05,"endTime":460.89,"body":"misnomer. What is value, okay."},{"speaker":"Unknown","startTime":460.89,"endTime":465.63,"body":"So, in this instance, I would"},{"speaker":"Unknown","startTime":460.89,"endTime":465.63,"body":"say value is being able to"},{"speaker":"Unknown","startTime":465.66,"endTime":469.08,"body":"understand the market the"},{"speaker":"Unknown","startTime":465.66,"endTime":469.08,"body":"product, the customers, and"},{"speaker":"Unknown","startTime":469.08,"endTime":473.31,"body":"being able to place small bets"},{"speaker":"Unknown","startTime":469.08,"endTime":473.31,"body":"at certain points in time that"},{"speaker":"Unknown","startTime":473.31,"endTime":478.89,"body":"allows you to to grow, right."},{"speaker":"Unknown","startTime":473.31,"endTime":478.89,"body":"And those small bets might be,"},{"speaker":"Unknown","startTime":479.91,"endTime":484.11,"body":"as an example, might be an"},{"speaker":"Unknown","startTime":479.91,"endTime":484.11,"body":"investment in a in a in"},{"speaker":"Unknown","startTime":484.11,"endTime":488.43,"body":"upstarts, if you're a Barclays"},{"speaker":"Unknown","startTime":484.11,"endTime":488.43,"body":"as an example. Or if you're a"},{"speaker":"Unknown","startTime":488.43,"endTime":492.24,"body":"startup, or if you're scale up,"},{"speaker":"Unknown","startTime":488.43,"endTime":492.24,"body":"it might be an investment in"},{"speaker":"Unknown","startTime":492.24,"endTime":497.37,"body":"growing into a new market. But"},{"speaker":"Unknown","startTime":492.24,"endTime":497.37,"body":"that growth mindset allows you"},{"speaker":"Unknown","startTime":497.37,"endTime":500.46,"body":"to sort of run ahead of the"},{"speaker":"Unknown","startTime":497.37,"endTime":500.46,"body":"pack. And once you start running"},{"speaker":"Unknown","startTime":500.46,"endTime":503.34,"body":"ahead of the pack, you're going"},{"speaker":"Unknown","startTime":500.46,"endTime":503.34,"body":"to catch the wave at some point"},{"speaker":"Unknown","startTime":503.34,"endTime":506.22,"body":"in time and then be the leader"},{"speaker":"Unknown","startTime":503.34,"endTime":506.22,"body":"that everyone wants to come to."},{"speaker":"Unknown","startTime":506.49,"endTime":511.8,"body":"And I guess that's the position"},{"speaker":"Unknown","startTime":506.49,"endTime":511.8,"body":"that's right now people should"},{"speaker":"Unknown","startTime":511.8,"endTime":514.44,"body":"be striving for, because there's"},{"speaker":"Unknown","startTime":511.8,"endTime":514.44,"body":"going to be a new economy sort"},{"speaker":"Unknown","startTime":514.44,"endTime":518.82,"body":"of coming out of what we have"},{"speaker":"Unknown","startTime":514.44,"endTime":518.82,"body":"right now. And I feel that that"},{"speaker":"Unknown","startTime":518.85,"endTime":521.94,"body":"mindset is going to be any pain"},{"speaker":"Unknown","startTime":518.85,"endTime":521.94,"body":"of purpose of Biden's."},{"speaker":"Rebecca Turnbull","startTime":522.27,"endTime":524.67,"body":"Absolutely."},{"speaker":"Rebecca Turnbull","startTime":522.27,"endTime":524.67,"body":"And as you were talking there, I"},{"speaker":"Rebecca Turnbull","startTime":524.67,"endTime":528.9,"body":"reflected on, who I think the"},{"speaker":"Rebecca Turnbull","startTime":524.67,"endTime":528.9,"body":"best product managers I've"},{"speaker":"Rebecca Turnbull","startTime":528.9,"endTime":533.19,"body":"worked with over the years are,"},{"speaker":"Rebecca Turnbull","startTime":528.9,"endTime":533.19,"body":"are product leaders. And I think"},{"speaker":"Rebecca Turnbull","startTime":533.19,"endTime":537.12,"body":"that one of the traits that the"},{"speaker":"Rebecca Turnbull","startTime":533.19,"endTime":537.12,"body":"ones who are truly customer"},{"speaker":"Rebecca Turnbull","startTime":537.12,"endTime":540.78,"body":"centric had was humility,"},{"speaker":"Rebecca Turnbull","startTime":537.12,"endTime":540.78,"body":"because I think that it's really"},{"speaker":"Rebecca Turnbull","startTime":540.78,"endTime":543.51,"body":"easy to go out there with your"},{"speaker":"Rebecca Turnbull","startTime":540.78,"endTime":543.51,"body":"preconceived opinions of your"},{"speaker":"Rebecca Turnbull","startTime":543.57,"endTime":546.66,"body":"product. But if you are truly a"},{"speaker":"Rebecca Turnbull","startTime":543.57,"endTime":546.66,"body":"little bit more humble about the"},{"speaker":"Rebecca Turnbull","startTime":546.66,"endTime":549.69,"body":"situation, you're going to"},{"speaker":"Rebecca Turnbull","startTime":546.66,"endTime":549.69,"body":"uncover things you did not know"},{"speaker":"Rebecca Turnbull","startTime":549.72,"endTime":553.62,"body":"or, you know, just like tweak"},{"speaker":"Rebecca Turnbull","startTime":549.72,"endTime":553.62,"body":"what you thought that could make"},{"speaker":"Rebecca Turnbull","startTime":553.62,"endTime":557.16,"body":"a significant impact on the"},{"speaker":"Rebecca Turnbull","startTime":553.62,"endTime":557.16,"body":"success of a product. So it's"},{"speaker":"Rebecca Turnbull","startTime":557.16,"endTime":562.08,"body":"great to see those. Those two"},{"speaker":"Rebecca Turnbull","startTime":557.16,"endTime":562.08,"body":"things being much more present"},{"speaker":"Rebecca Turnbull","startTime":562.08,"endTime":563.97,"body":"within the FinTech world,"},{"speaker":"Rebecca Turnbull","startTime":562.08,"endTime":563.97,"body":"because they have led to"},{"speaker":"Rebecca Turnbull","startTime":563.97,"endTime":566.88,"body":"success. And another thing I"},{"speaker":"Rebecca Turnbull","startTime":563.97,"endTime":566.88,"body":"picked up on you saying there"},{"speaker":"Rebecca Turnbull","startTime":566.91,"endTime":571.68,"body":"was a big focus, and do you"},{"speaker":"Rebecca Turnbull","startTime":566.91,"endTime":571.68,"body":"know, that's going to be"},{"speaker":"Rebecca Turnbull","startTime":571.68,"endTime":574.5,"body":"absolutely critical, the"},{"speaker":"Rebecca Turnbull","startTime":571.68,"endTime":574.5,"body":"investment climate is a lot"},{"speaker":"Rebecca Turnbull","startTime":574.5,"endTime":579.06,"body":"tighter. And if you can truly"},{"speaker":"Rebecca Turnbull","startTime":574.5,"endTime":579.06,"body":"get your team focused on"},{"speaker":"Rebecca Turnbull","startTime":579.09,"endTime":581.91,"body":"achieving that one thing or the"},{"speaker":"Rebecca Turnbull","startTime":579.09,"endTime":581.91,"body":"goal that's going to make the"},{"speaker":"Rebecca Turnbull","startTime":581.91,"endTime":585.96,"body":"biggest impact, you're far more"},{"speaker":"Rebecca Turnbull","startTime":581.91,"endTime":585.96,"body":"likely to be able to move"},{"speaker":"Rebecca Turnbull","startTime":585.96,"endTime":589.68,"body":"forwards with your business,"},{"speaker":"Rebecca Turnbull","startTime":585.96,"endTime":589.68,"body":"maybe get your series B or C"},{"speaker":"Rebecca Turnbull","startTime":589.68,"endTime":591.57,"body":"whatever it is, that's around"},{"speaker":"Rebecca Turnbull","startTime":589.68,"endTime":591.57,"body":"the corner for you."},{"speaker":"Unknown","startTime":591.69,"endTime":595.41,"body":"Yeah, I mean, 100% and,"},{"speaker":"Unknown","startTime":591.69,"endTime":595.41,"body":"you know, the investment climate"},{"speaker":"Unknown","startTime":595.41,"endTime":602.49,"body":"is like a bit choppy right now,"},{"speaker":"Unknown","startTime":595.41,"endTime":602.49,"body":"I think Right now, it is all"},{"speaker":"Unknown","startTime":602.49,"endTime":608.43,"body":"about product product market"},{"speaker":"Unknown","startTime":602.49,"endTime":608.43,"body":"fit. And if you have that"},{"speaker":"Unknown","startTime":609.21,"endTime":615.21,"body":"customer centricity in mind,"},{"speaker":"Unknown","startTime":609.21,"endTime":615.21,"body":"then yes, it shouldn't be as"},{"speaker":"Unknown","startTime":615.21,"endTime":620.67,"body":"tricky as maybe it would be if"},{"speaker":"Unknown","startTime":615.21,"endTime":620.67,"body":"if you forgot that, or you left"},{"speaker":"Unknown","startTime":620.67,"endTime":625.02,"body":"that to the back the back part"},{"speaker":"Unknown","startTime":620.67,"endTime":625.02,"body":"of your, your list. So there's,"},{"speaker":"Unknown","startTime":626.22,"endTime":630.87,"body":"you know, just like you I mean,"},{"speaker":"Unknown","startTime":626.22,"endTime":630.87,"body":"I've worked last board, lots of"},{"speaker":"Unknown","startTime":630.87,"endTime":635.19,"body":"product managers, I've worked"},{"speaker":"Unknown","startTime":630.87,"endTime":635.19,"body":"with so many, so many tech"},{"speaker":"Unknown","startTime":635.19,"endTime":639.48,"body":"companies out there and the"},{"speaker":"Unknown","startTime":635.19,"endTime":639.48,"body":"best, the best ones are the ones"},{"speaker":"Unknown","startTime":639.48,"endTime":645.39,"body":"that really understand how the"},{"speaker":"Unknown","startTime":639.48,"endTime":645.39,"body":"customer feels, how the customer"},{"speaker":"Unknown","startTime":645.39,"endTime":652.83,"body":"interacts, and also how the"},{"speaker":"Unknown","startTime":645.39,"endTime":652.83,"body":"mission will help those"},{"speaker":"Unknown","startTime":652.83,"endTime":656.76,"body":"customers get towards where they"},{"speaker":"Unknown","startTime":652.83,"endTime":656.76,"body":"want to get towards. And just as"},{"speaker":"Unknown","startTime":656.76,"endTime":659.13,"body":"you said, I'm going to copy"},{"speaker":"Unknown","startTime":656.76,"endTime":659.13,"body":"exactly what you said, I mean,"},{"speaker":"Unknown","startTime":659.34,"endTime":662.7,"body":"the humility going out there."},{"speaker":"Unknown","startTime":659.34,"endTime":662.7,"body":"And when you do market research,"},{"speaker":"Unknown","startTime":662.82,"endTime":666.75,"body":"whether it's bringing people in"},{"speaker":"Unknown","startTime":662.82,"endTime":666.75,"body":"for two or three, our market"},{"speaker":"Unknown","startTime":666.75,"endTime":671.19,"body":"research day, listen to their"},{"speaker":"Unknown","startTime":666.75,"endTime":671.19,"body":"feedback, wow, you know, you've"},{"speaker":"Unknown","startTime":671.19,"endTime":674.43,"body":"paid people to come in want to"},{"speaker":"Unknown","startTime":671.19,"endTime":674.43,"body":"listen to them? Because if you"},{"speaker":"Unknown","startTime":674.43,"endTime":677.49,"body":"do, we actually going to build"},{"speaker":"Unknown","startTime":674.43,"endTime":677.49,"body":"an awesome product and awesome"},{"speaker":"Unknown","startTime":677.49,"endTime":681.27,"body":"product that nobody knows 30"},{"speaker":"Unknown","startTime":677.49,"endTime":681.27,"body":"people that you bought in will"},{"speaker":"Unknown","startTime":681.27,"endTime":684.42,"body":"use but most probably a large"},{"speaker":"Unknown","startTime":681.27,"endTime":684.42,"body":"part of the market or user as"},{"speaker":"Unknown","startTime":684.42,"endTime":690.0,"body":"well. So yeah, I think I think"},{"speaker":"Unknown","startTime":684.42,"endTime":690.0,"body":"focusing on that is going to be"},{"speaker":"Unknown","startTime":690.0,"endTime":694.05,"body":"important. I think on the on the"},{"speaker":"Unknown","startTime":690.0,"endTime":694.05,"body":"investment side of things."},{"speaker":"Unknown","startTime":694.08,"endTime":698.16,"body":"Listen, I think. And one thing"},{"speaker":"Unknown","startTime":694.08,"endTime":698.16,"body":"that that's for certain that's"},{"speaker":"Unknown","startTime":698.16,"endTime":702.54,"body":"been happening over over this"},{"speaker":"Unknown","startTime":698.16,"endTime":702.54,"body":"parts over, I guess the course"},{"speaker":"Unknown","startTime":702.54,"endTime":707.19,"body":"of this year in 2023. There's"},{"speaker":"Unknown","startTime":702.54,"endTime":707.19,"body":"there's been a number of"},{"speaker":"Unknown","startTime":707.19,"endTime":710.88,"body":"acquisitions and new"},{"speaker":"Unknown","startTime":707.19,"endTime":710.88,"body":"partnerships that seem to be"},{"speaker":"Unknown","startTime":711.21,"endTime":717.12,"body":"emerging, I think. I think"},{"speaker":"Unknown","startTime":711.21,"endTime":717.12,"body":"there's going to be another"},{"speaker":"Unknown","startTime":717.12,"endTime":720.06,"body":"Misumi Critical Mass Driver"},{"speaker":"Unknown","startTime":717.12,"endTime":720.06,"body":"during the during the latter"},{"speaker":"Unknown","startTime":720.06,"endTime":724.95,"body":"half of q4 in the first part of"},{"speaker":"Unknown","startTime":720.06,"endTime":724.95,"body":"q1 next year, which will"},{"speaker":"Unknown","startTime":724.95,"endTime":727.02,"body":"continue that that trend,"},{"speaker":"Rebecca Turnbull","startTime":727.05,"endTime":731.34,"body":"can you talk"},{"speaker":"Rebecca Turnbull","startTime":727.05,"endTime":731.34,"body":"about some global markets"},{"speaker":"Rebecca Turnbull","startTime":731.34,"endTime":734.1,"body":"starting to emerge more? I mean,"},{"speaker":"Rebecca Turnbull","startTime":731.34,"endTime":734.1,"body":"certainly, I always think"},{"speaker":"Rebecca Turnbull","startTime":734.13,"endTime":738.75,"body":"India's a bit overlooked as an"},{"speaker":"Rebecca Turnbull","startTime":734.13,"endTime":738.75,"body":"AI powerhouse in the making, for"},{"speaker":"Rebecca Turnbull","startTime":738.75,"endTime":744.42,"body":"example. So what are you seeing"},{"speaker":"Rebecca Turnbull","startTime":738.75,"endTime":744.42,"body":"out there? You mentioned, Asia"},{"speaker":"Rebecca Turnbull","startTime":744.42,"endTime":745.98,"body":"and the Middle East and Africa."},{"speaker":"Unknown","startTime":746.37,"endTime":750.39,"body":"Listen, by the way,"},{"speaker":"Unknown","startTime":746.37,"endTime":750.39,"body":"before I answer that, I'm not a"},{"speaker":"Unknown","startTime":750.39,"endTime":753.84,"body":"VC, I don't work in P. But I do"},{"speaker":"Unknown","startTime":750.39,"endTime":753.84,"body":"obviously talk to a lot of"},{"speaker":"Unknown","startTime":753.84,"endTime":759.84,"body":"people founders, investment,"},{"speaker":"Unknown","startTime":753.84,"endTime":759.84,"body":"investment gurus, etc. So I do"},{"speaker":"Unknown","startTime":759.84,"endTime":767.28,"body":"have a finger on the pulse. For"},{"speaker":"Unknown","startTime":759.84,"endTime":767.28,"body":"me, the the two growth markets,"},{"speaker":"Unknown","startTime":767.67,"endTime":771.9,"body":"when I went to go and try to be"},{"speaker":"Unknown","startTime":767.67,"endTime":771.9,"body":"more one is Asia, because of"},{"speaker":"Unknown","startTime":771.93,"endTime":775.29,"body":"where it is, and what what it's"},{"speaker":"Unknown","startTime":771.93,"endTime":775.29,"body":"doing. It's going to continue to"},{"speaker":"Unknown","startTime":775.29,"endTime":781.92,"body":"be growth markets might be a"},{"speaker":"Unknown","startTime":775.29,"endTime":781.92,"body":"bit, you know, on the wrong side"},{"speaker":"Unknown","startTime":781.92,"endTime":786.57,"body":"of all the stuff that's going on"},{"speaker":"Unknown","startTime":781.92,"endTime":786.57,"body":"in the UK in the US, but China"},{"speaker":"Unknown","startTime":786.57,"endTime":788.67,"body":"is a big market, and there's"},{"speaker":"Unknown","startTime":786.57,"endTime":788.67,"body":"still a lot of potential there,"},{"speaker":"Unknown","startTime":789.93,"endTime":795.24,"body":"then I would definitely say the"},{"speaker":"Unknown","startTime":789.93,"endTime":795.24,"body":"other part is the Middle East."},{"speaker":"Unknown","startTime":796.14,"endTime":802.98,"body":"Dubai, Saudi Arabia, there is a"},{"speaker":"Unknown","startTime":796.14,"endTime":802.98,"body":"lot going on there right now. I"},{"speaker":"Unknown","startTime":802.98,"endTime":807.54,"body":"know that a number of big, the"},{"speaker":"Unknown","startTime":802.98,"endTime":807.54,"body":"big four have already set up,"},{"speaker":"Unknown","startTime":808.47,"endTime":813.63,"body":"you know, cuz they're sort of"},{"speaker":"Unknown","startTime":808.47,"endTime":813.63,"body":"shocked. They're in the Middle"},{"speaker":"Unknown","startTime":813.63,"endTime":818.73,"body":"East and are working with the"},{"speaker":"Unknown","startTime":813.63,"endTime":818.73,"body":"new wave of tech tech firms out"},{"speaker":"Unknown","startTime":818.73,"endTime":823.47,"body":"in Saudi Arabia right now to"},{"speaker":"Unknown","startTime":818.73,"endTime":823.47,"body":"help them on their 2030 vision."},{"speaker":"Unknown","startTime":823.71,"endTime":827.43,"body":"And I see a lot, a lot. So"},{"speaker":"Unknown","startTime":823.71,"endTime":827.43,"body":"happening out there right now"},{"speaker":"Unknown","startTime":827.43,"endTime":833.01,"body":"also know that, in that region,"},{"speaker":"Unknown","startTime":827.43,"endTime":833.01,"body":"there's a lot of inward"},{"speaker":"Unknown","startTime":833.01,"endTime":836.91,"body":"investment, not just in tech,"},{"speaker":"Unknown","startTime":833.01,"endTime":836.91,"body":"but infrastructure. We have a"},{"speaker":"Unknown","startTime":836.91,"endTime":841.47,"body":"new arm being built right now."},{"speaker":"Unknown","startTime":836.91,"endTime":841.47,"body":"So I think, you know, those two"},{"speaker":"Unknown","startTime":841.65,"endTime":846.57,"body":"areas or high growth potential"},{"speaker":"Unknown","startTime":841.65,"endTime":846.57,"body":"areas, unfortunately, in the UK."},{"speaker":"Unknown","startTime":847.38,"endTime":851.7,"body":"And I think in the US as well,"},{"speaker":"Unknown","startTime":847.38,"endTime":851.7,"body":"there seems there seems to be a"},{"speaker":"Unknown","startTime":851.7,"endTime":856.08,"body":"bit softer growth in the next"},{"speaker":"Unknown","startTime":851.7,"endTime":856.08,"body":"year or so. But, you know,"},{"speaker":"Unknown","startTime":856.08,"endTime":859.02,"body":"that's going to pick up 100% Or"},{"speaker":"Unknown","startTime":856.08,"endTime":859.02,"body":"pick up. And I think we have to"},{"speaker":"Unknown","startTime":859.02,"endTime":860.16,"body":"be optimistic about that."},{"speaker":"Rebecca Turnbull","startTime":860.97,"endTime":862.26,"body":"Yeah, and"},{"speaker":"Rebecca Turnbull","startTime":860.97,"endTime":862.26,"body":"there certainly seems to be"},{"speaker":"Rebecca Turnbull","startTime":862.26,"endTime":865.77,"body":"plenty of opportunities for UK"},{"speaker":"Rebecca Turnbull","startTime":862.26,"endTime":865.77,"body":"businesses to be working with"},{"speaker":"Rebecca Turnbull","startTime":865.77,"endTime":869.73,"body":"Saudi, for example, I can think"},{"speaker":"Rebecca Turnbull","startTime":865.77,"endTime":869.73,"body":"of a couple off the top my head"},{"speaker":"Rebecca Turnbull","startTime":870.33,"endTime":875.31,"body":"that are engaged in providing"},{"speaker":"Rebecca Turnbull","startTime":870.33,"endTime":875.31,"body":"FinTech solution that tie in"},{"speaker":"Rebecca Turnbull","startTime":875.31,"endTime":877.98,"body":"with some of that massive"},{"speaker":"Rebecca Turnbull","startTime":875.31,"endTime":877.98,"body":"investment in their"},{"speaker":"Rebecca Turnbull","startTime":877.98,"endTime":878.79,"body":"infrastructure."},{"speaker":"Unknown","startTime":879.12,"endTime":884.49,"body":"Yeah, 100% I think"},{"speaker":"Unknown","startTime":879.12,"endTime":884.49,"body":"there's, there's already there's"},{"speaker":"Unknown","startTime":884.49,"endTime":887.88,"body":"already two providers going out"},{"speaker":"Unknown","startTime":884.49,"endTime":887.88,"body":"there. I know a number of them"},{"speaker":"Unknown","startTime":888.03,"endTime":891.66,"body":"that have gone out there."},{"speaker":"Unknown","startTime":888.03,"endTime":891.66,"body":"There's there's one one side of"},{"speaker":"Unknown","startTime":891.66,"endTime":897.15,"body":"the coin is investment. But the"},{"speaker":"Unknown","startTime":891.66,"endTime":897.15,"body":"other side of the coin is talent"},{"speaker":"Unknown","startTime":897.24,"endTime":903.03,"body":"and product and the UK In"},{"speaker":"Unknown","startTime":897.24,"endTime":903.03,"body":"particular, the UK has a"},{"speaker":"Unknown","startTime":903.33,"endTime":906.3,"body":"brilliant FinTech sector, and"},{"speaker":"Unknown","startTime":903.33,"endTime":906.3,"body":"it's really the best in the"},{"speaker":"Unknown","startTime":906.3,"endTime":911.85,"body":"world. So Saudi is learning"},{"speaker":"Unknown","startTime":906.3,"endTime":911.85,"body":"from, from all the people that"},{"speaker":"Unknown","startTime":911.85,"endTime":914.97,"body":"have built that over the last"},{"speaker":"Unknown","startTime":911.85,"endTime":914.97,"body":"number of years. And obviously,"},{"speaker":"Unknown","startTime":914.97,"endTime":921.93,"body":"the companies that they feel or"},{"speaker":"Unknown","startTime":914.97,"endTime":921.93,"body":"sort of aligned to their vision,"},{"speaker":"Unknown","startTime":921.93,"endTime":925.56,"body":"their strategy, or being helped"},{"speaker":"Unknown","startTime":921.93,"endTime":925.56,"body":"to embed themselves with inside"},{"speaker":"Unknown","startTime":925.56,"endTime":927.69,"body":"sort of the summer ecosystem. So"},{"speaker":"Rebecca Turnbull","startTime":927.84,"endTime":931.74,"body":"we've talked"},{"speaker":"Rebecca Turnbull","startTime":927.84,"endTime":931.74,"body":"about industry trends there. How"},{"speaker":"Rebecca Turnbull","startTime":931.74,"endTime":934.8,"body":"do you see that translating into"},{"speaker":"Rebecca Turnbull","startTime":931.74,"endTime":934.8,"body":"talent trends, you know, their"},{"speaker":"Rebecca Turnbull","startTime":934.8,"endTime":938.94,"body":"skills and attributes? Or, you"},{"speaker":"Rebecca Turnbull","startTime":934.8,"endTime":938.94,"body":"know, other things that leaders"},{"speaker":"Rebecca Turnbull","startTime":938.94,"endTime":940.5,"body":"should be looking out for?"},{"speaker":"Unknown","startTime":940.74,"endTime":943.98,"body":"Yeah, talent is a means"},{"speaker":"Unknown","startTime":940.74,"endTime":943.98,"body":"a great question, right. And"},{"speaker":"Unknown","startTime":944.88,"endTime":950.67,"body":"talent. Talent is always a"},{"speaker":"Unknown","startTime":944.88,"endTime":950.67,"body":"tricky one for for leaders. I"},{"speaker":"Unknown","startTime":950.67,"endTime":958.02,"body":"don't mean, tricky, as difficult"},{"speaker":"Unknown","startTime":950.67,"endTime":958.02,"body":"too difficult to, to solve. But"},{"speaker":"Unknown","startTime":958.68,"endTime":966.39,"body":"I feel that just maybe going"},{"speaker":"Unknown","startTime":958.68,"endTime":966.39,"body":"slightly, on the slightest sort"},{"speaker":"Unknown","startTime":966.39,"endTime":972.33,"body":"of left left side here. Feel"},{"speaker":"Unknown","startTime":966.39,"endTime":972.33,"body":"that the acquisition or talent"},{"speaker":"Unknown","startTime":972.6,"endTime":976.65,"body":"is, is well known, well"},{"speaker":"Unknown","startTime":972.6,"endTime":976.65,"body":"understood, we work with people"},{"speaker":"Unknown","startTime":976.65,"endTime":980.16,"body":"like yourself, Rebecca, and"},{"speaker":"Unknown","startTime":976.65,"endTime":980.16,"body":"others in industry to find it"},{"speaker":"Unknown","startTime":980.16,"endTime":986.46,"body":"really, really good talent. But"},{"speaker":"Unknown","startTime":980.16,"endTime":986.46,"body":"once we actually, once we do"},{"speaker":"Unknown","startTime":986.46,"endTime":991.44,"body":"that, we found a really good"},{"speaker":"Unknown","startTime":986.46,"endTime":991.44,"body":"talent. Not always, but"},{"speaker":"Unknown","startTime":991.44,"endTime":997.17,"body":"sometimes their talent comes"},{"speaker":"Unknown","startTime":991.44,"endTime":997.17,"body":"into an organization, and are"},{"speaker":"Unknown","startTime":997.17,"endTime":1001.64,"body":"just left there or left to their"},{"speaker":"Unknown","startTime":997.17,"endTime":1001.64,"body":"own devices, to do what to"},{"speaker":"Unknown","startTime":1001.64,"endTime":1005.15,"body":"either lead up a program, do"},{"speaker":"Unknown","startTime":1001.64,"endTime":1005.15,"body":"certain immune do marketing,"},{"speaker":"Unknown","startTime":1005.15,"endTime":1009.08,"body":"sales, whatever it is, they"},{"speaker":"Unknown","startTime":1005.15,"endTime":1009.08,"body":"aren't given the guardrails to"},{"speaker":"Unknown","startTime":1009.11,"endTime":1014.48,"body":"show them what good looks like,"},{"speaker":"Unknown","startTime":1009.11,"endTime":1014.48,"body":"right. And if leaders really"},{"speaker":"Unknown","startTime":1014.48,"endTime":1018.56,"body":"once talent and propel propel"},{"speaker":"Unknown","startTime":1014.48,"endTime":1018.56,"body":"them to the next level, they've"},{"speaker":"Unknown","startTime":1018.56,"endTime":1022.73,"body":"got to take the finger out, and"},{"speaker":"Unknown","startTime":1018.56,"endTime":1022.73,"body":"show them what good what good"},{"speaker":"Unknown","startTime":1022.73,"endTime":1026.51,"body":"looks like, right? So show them"},{"speaker":"Unknown","startTime":1022.73,"endTime":1026.51,"body":"these are the stages. And this"},{"speaker":"Unknown","startTime":1026.51,"endTime":1029.66,"body":"is what I want you to do in the"},{"speaker":"Unknown","startTime":1026.51,"endTime":1029.66,"body":"next five years, this is, this"},{"speaker":"Unknown","startTime":1029.66,"endTime":1033.47,"body":"is the comp that's going to be"},{"speaker":"Unknown","startTime":1029.66,"endTime":1033.47,"body":"on hand if we achieve that. And"},{"speaker":"Unknown","startTime":1033.47,"endTime":1036.59,"body":"by the way, if you do in the"},{"speaker":"Unknown","startTime":1033.47,"endTime":1036.59,"body":"next five years, and you want to"},{"speaker":"Unknown","startTime":1036.59,"endTime":1040.4,"body":"leave, maybe I will help you,"},{"speaker":"Unknown","startTime":1036.59,"endTime":1040.4,"body":"I'll help you into next"},{"speaker":"Unknown","startTime":1040.4,"endTime":1042.89,"body":"position, I hope you enjoy your"},{"speaker":"Unknown","startTime":1040.4,"endTime":1042.89,"body":"next role or help you move"},{"speaker":"Unknown","startTime":1042.89,"endTime":1048.47,"body":"companies. So I think I think"},{"speaker":"Unknown","startTime":1042.89,"endTime":1048.47,"body":"there's a there's some learning"},{"speaker":"Unknown","startTime":1048.47,"endTime":1052.7,"body":"required, when it comes to"},{"speaker":"Unknown","startTime":1048.47,"endTime":1052.7,"body":"really galvanizing and"},{"speaker":"Unknown","startTime":1052.7,"endTime":1056.21,"body":"collecting talent and making"},{"speaker":"Unknown","startTime":1052.7,"endTime":1056.21,"body":"certain that we get the best out"},{"speaker":"Unknown","startTime":1056.21,"endTime":1058.64,"body":"of every individual. And then"},{"speaker":"Unknown","startTime":1056.21,"endTime":1058.64,"body":"obviously, the best are the"},{"speaker":"Unknown","startTime":1058.64,"endTime":1061.94,"body":"collective, because that's"},{"speaker":"Unknown","startTime":1058.64,"endTime":1061.94,"body":"ultimately what helps scale. And"},{"speaker":"Unknown","startTime":1061.94,"endTime":1063.59,"body":"that's what helps businesses"},{"speaker":"Unknown","startTime":1061.94,"endTime":1063.59,"body":"transform."},{"speaker":"Rebecca Turnbull","startTime":1063.95,"endTime":1066.14,"body":"Totally, and"},{"speaker":"Rebecca Turnbull","startTime":1063.95,"endTime":1066.14,"body":"you said some really interesting"},{"speaker":"Rebecca Turnbull","startTime":1066.2,"endTime":1072.77,"body":"things there. You know, I think"},{"speaker":"Rebecca Turnbull","startTime":1066.2,"endTime":1072.77,"body":"learning as a business function,"},{"speaker":"Rebecca Turnbull","startTime":1072.77,"endTime":1076.61,"body":"it's got so much that they could"},{"speaker":"Rebecca Turnbull","startTime":1072.77,"endTime":1076.61,"body":"be doing just now. And it's an"},{"speaker":"Rebecca Turnbull","startTime":1076.61,"endTime":1080.27,"body":"area that's sometimes seen as a"},{"speaker":"Rebecca Turnbull","startTime":1076.61,"endTime":1080.27,"body":"luxury and fintechs, you know,"},{"speaker":"Rebecca Turnbull","startTime":1080.27,"endTime":1084.26,"body":"though, spends a lot on talent"},{"speaker":"Rebecca Turnbull","startTime":1080.27,"endTime":1084.26,"body":"acquisition, but actually"},{"speaker":"Rebecca Turnbull","startTime":1084.38,"endTime":1088.91,"body":"continuing to develop that"},{"speaker":"Rebecca Turnbull","startTime":1084.38,"endTime":1088.91,"body":"talent is something which if"},{"speaker":"Rebecca Turnbull","startTime":1088.91,"endTime":1091.76,"body":"you're not doing and you're not"},{"speaker":"Rebecca Turnbull","startTime":1088.91,"endTime":1091.76,"body":"constantly doing, you're going"},{"speaker":"Rebecca Turnbull","startTime":1091.76,"endTime":1096.92,"body":"to be left behind very quickly."},{"speaker":"Rebecca Turnbull","startTime":1091.76,"endTime":1096.92,"body":"And I think that that whole bit"},{"speaker":"Rebecca Turnbull","startTime":1096.92,"endTime":1102.17,"body":"about setting standards and"},{"speaker":"Rebecca Turnbull","startTime":1096.92,"endTime":1102.17,"body":"goals. That's, you know, there's"},{"speaker":"Rebecca Turnbull","startTime":1102.17,"endTime":1104.93,"body":"maybe some because there has"},{"speaker":"Rebecca Turnbull","startTime":1102.17,"endTime":1104.93,"body":"been so much competition for"},{"speaker":"Rebecca Turnbull","startTime":1104.93,"endTime":1107.78,"body":"talent, and there's been just"},{"speaker":"Rebecca Turnbull","startTime":1104.93,"endTime":1107.78,"body":"like, we've got to move at pace"},{"speaker":"Rebecca Turnbull","startTime":1107.78,"endTime":1111.68,"body":"in order to acquire the right"},{"speaker":"Rebecca Turnbull","startTime":1107.78,"endTime":1111.68,"body":"people for our business. Not all"},{"speaker":"Rebecca Turnbull","startTime":1111.68,"endTime":1113.87,"body":"but some companies have"},{"speaker":"Rebecca Turnbull","startTime":1111.68,"endTime":1113.87,"body":"definitely fallen into the trap"},{"speaker":"Rebecca Turnbull","startTime":1113.87,"endTime":1119.24,"body":"where they have thought I need,"},{"speaker":"Rebecca Turnbull","startTime":1113.87,"endTime":1119.24,"body":"for example, as a sales manager"},{"speaker":"Rebecca Turnbull","startTime":1119.24,"endTime":1123.05,"body":"or business development manager."},{"speaker":"Rebecca Turnbull","startTime":1119.24,"endTime":1123.05,"body":"And they'll just say, oh, that's"},{"speaker":"Rebecca Turnbull","startTime":1123.05,"endTime":1125.51,"body":"what the spec looked like last"},{"speaker":"Rebecca Turnbull","startTime":1123.05,"endTime":1125.51,"body":"time, but go and get people to"},{"speaker":"Rebecca Turnbull","startTime":1125.78,"endTime":1129.44,"body":"find those individuals. They"},{"speaker":"Rebecca Turnbull","startTime":1125.78,"endTime":1129.44,"body":"don't sit there and think well,"},{"speaker":"Rebecca Turnbull","startTime":1129.47,"endTime":1131.93,"body":"what is it that we're trying to"},{"speaker":"Rebecca Turnbull","startTime":1129.47,"endTime":1131.93,"body":"achieve? As a business? What is"},{"speaker":"Rebecca Turnbull","startTime":1131.93,"endTime":1134.54,"body":"the goal? What does good look"},{"speaker":"Rebecca Turnbull","startTime":1131.93,"endTime":1134.54,"body":"like? What does someone need to"},{"speaker":"Rebecca Turnbull","startTime":1134.54,"endTime":1138.2,"body":"do in three months to achieve"},{"speaker":"Rebecca Turnbull","startTime":1134.54,"endTime":1138.2,"body":"their? What would that person"},{"speaker":"Rebecca Turnbull","startTime":1138.2,"endTime":1140.78,"body":"achieve near and what would a"},{"speaker":"Rebecca Turnbull","startTime":1138.2,"endTime":1140.78,"body":"superstar achieve? And then how"},{"speaker":"Rebecca Turnbull","startTime":1140.78,"endTime":1145.85,"body":"do we set those standards and"},{"speaker":"Rebecca Turnbull","startTime":1140.78,"endTime":1145.85,"body":"really push themselves to define"},{"speaker":"Rebecca Turnbull","startTime":1145.88,"endTime":1150.95,"body":"for talent at the acquisition"},{"speaker":"Rebecca Turnbull","startTime":1145.88,"endTime":1150.95,"body":"point should look like because"},{"speaker":"Rebecca Turnbull","startTime":1152.06,"endTime":1155.39,"body":"if you don't set the standard"},{"speaker":"Rebecca Turnbull","startTime":1152.06,"endTime":1155.39,"body":"there, you're never gonna have"},{"speaker":"Rebecca Turnbull","startTime":1155.51,"endTime":1160.1,"body":"the right people to deliver the"},{"speaker":"Rebecca Turnbull","startTime":1155.51,"endTime":1160.1,"body":"high standards, and you know,"},{"speaker":"Rebecca Turnbull","startTime":1160.1,"endTime":1163.58,"body":"the revenue that you want within"},{"speaker":"Rebecca Turnbull","startTime":1160.1,"endTime":1163.58,"body":"your business. Yeah,"},{"speaker":"Unknown","startTime":1163.61,"endTime":1167.21,"body":"I mean, you're such"},{"speaker":"Unknown","startTime":1163.61,"endTime":1167.21,"body":"such great points. And me, you"},{"speaker":"Unknown","startTime":1167.21,"endTime":1170.6,"body":"know, all of our are all about"},{"speaker":"Unknown","startTime":1167.21,"endTime":1170.6,"body":"sort of the acquisition side of"},{"speaker":"Unknown","startTime":1170.6,"endTime":1174.77,"body":"things. What I would say is, you"},{"speaker":"Unknown","startTime":1170.6,"endTime":1174.77,"body":"know, leaders need to learn from"},{"speaker":"Unknown","startTime":1174.77,"endTime":1178.85,"body":"other leaders, right. And I"},{"speaker":"Unknown","startTime":1174.77,"endTime":1178.85,"body":"think there's no better example"},{"speaker":"Unknown","startTime":1178.88,"endTime":1184.58,"body":"than Satya Nadella, the CEO and"},{"speaker":"Unknown","startTime":1178.88,"endTime":1184.58,"body":"chairman, current chairman of"},{"speaker":"Unknown","startTime":1184.58,"endTime":1190.22,"body":"Microsoft. When he took over the"},{"speaker":"Unknown","startTime":1184.58,"endTime":1190.22,"body":"helm in 2014, not many people"},{"speaker":"Unknown","startTime":1190.31,"endTime":1192.98,"body":"like Microsoft, they thought"},{"speaker":"Unknown","startTime":1190.31,"endTime":1192.98,"body":"they were sort of the bullies of"},{"speaker":"Unknown","startTime":1192.98,"endTime":1196.4,"body":"the markets, right? They were"},{"speaker":"Unknown","startTime":1192.98,"endTime":1196.4,"body":"they would go in and just try to"},{"speaker":"Unknown","startTime":1196.4,"endTime":1202.67,"body":"take over everything and he He"},{"speaker":"Unknown","startTime":1196.4,"endTime":1202.67,"body":"interestingly, his first, his"},{"speaker":"Unknown","startTime":1202.67,"endTime":1206.54,"body":"first speech to, to the"},{"speaker":"Unknown","startTime":1202.67,"endTime":1206.54,"body":"Microsoft employees, yes, in the"},{"speaker":"Unknown","startTime":1206.54,"endTime":1210.29,"body":"auditorium, I think in the"},{"speaker":"Unknown","startTime":1206.54,"endTime":1210.29,"body":"Seattle offices, and he said,"},{"speaker":"Unknown","startTime":1210.29,"endTime":1216.5,"body":"Listen, you know, our collective"},{"speaker":"Unknown","startTime":1210.29,"endTime":1216.5,"body":"mission is to innovate going"},{"speaker":"Unknown","startTime":1216.5,"endTime":1219.77,"body":"forward. And we're going to"},{"speaker":"Unknown","startTime":1216.5,"endTime":1219.77,"body":"innovate in the mobile and cloud"},{"speaker":"Unknown","startTime":1219.77,"endTime":1226.28,"body":"space. Okay? You know, fast"},{"speaker":"Unknown","startTime":1219.77,"endTime":1226.28,"body":"forward, sort of 11 1011 years"},{"speaker":"Unknown","startTime":1226.28,"endTime":1231.65,"body":"on, okay, well, Microsoft now,"},{"speaker":"Unknown","startTime":1226.28,"endTime":1231.65,"body":"and Microsoft zero counts for"},{"speaker":"Unknown","startTime":1231.65,"endTime":1236.81,"body":"something like 95% of fortune"},{"speaker":"Unknown","startTime":1231.65,"endTime":1236.81,"body":"500 companies use the product."},{"speaker":"Unknown","startTime":1237.38,"endTime":1243.62,"body":"So what did he do? He puts, he"},{"speaker":"Unknown","startTime":1237.38,"endTime":1243.62,"body":"puts empathy, culture,"},{"speaker":"Unknown","startTime":1244.97,"endTime":1249.05,"body":"leadership development,"},{"speaker":"Unknown","startTime":1244.97,"endTime":1249.05,"body":"communication at the top of his"},{"speaker":"Unknown","startTime":1249.05,"endTime":1255.26,"body":"agenda, and look where he got."},{"speaker":"Unknown","startTime":1249.05,"endTime":1255.26,"body":"Right. So my question to the"},{"speaker":"Unknown","startTime":1255.26,"endTime":1259.76,"body":"folks that are listening is,"},{"speaker":"Unknown","startTime":1255.26,"endTime":1259.76,"body":"what are you doing, in order to"},{"speaker":"Unknown","startTime":1259.82,"endTime":1265.37,"body":"develop your people to develop"},{"speaker":"Unknown","startTime":1259.82,"endTime":1265.37,"body":"to develop your culture to"},{"speaker":"Unknown","startTime":1265.37,"endTime":1269.66,"body":"develop your organization? Are"},{"speaker":"Unknown","startTime":1265.37,"endTime":1269.66,"body":"you only thinking of revenue? Or"},{"speaker":"Unknown","startTime":1269.66,"endTime":1272.36,"body":"are you thinking of the"},{"speaker":"Unknown","startTime":1269.66,"endTime":1272.36,"body":"collective? And how the"},{"speaker":"Unknown","startTime":1272.36,"endTime":1277.58,"body":"collective can help you propel"},{"speaker":"Unknown","startTime":1272.36,"endTime":1277.58,"body":"to the next level? So yeah, I"},{"speaker":"Unknown","startTime":1277.58,"endTime":1281.27,"body":"think I think I think there's,"},{"speaker":"Unknown","startTime":1277.58,"endTime":1281.27,"body":"there's learnings that we need"},{"speaker":"Unknown","startTime":1281.27,"endTime":1285.86,"body":"to we need to take and I think,"},{"speaker":"Unknown","startTime":1281.27,"endTime":1285.86,"body":"just on that, when we go into"},{"speaker":"Unknown","startTime":1285.86,"endTime":1290.99,"body":"any type of transformation or"},{"speaker":"Unknown","startTime":1285.86,"endTime":1290.99,"body":"scaling agenda, there's there's"},{"speaker":"Unknown","startTime":1291.02,"endTime":1297.41,"body":"always there's always a massive"},{"speaker":"Unknown","startTime":1291.02,"endTime":1297.41,"body":"and heavy reliance on tech 95%"},{"speaker":"Unknown","startTime":1297.41,"endTime":1302.18,"body":"of the budget, bomb tech. Okay,"},{"speaker":"Unknown","startTime":1297.41,"endTime":1302.18,"body":"well, great. That's cool."},{"speaker":"Unknown","startTime":1302.18,"endTime":1306.86,"body":"That's, that's fine. But also,"},{"speaker":"Unknown","startTime":1302.18,"endTime":1306.86,"body":"let's take that helicopter view,"},{"speaker":"Unknown","startTime":1307.34,"endTime":1312.59,"body":"and realize that tech get, the"},{"speaker":"Unknown","startTime":1307.34,"endTime":1312.59,"body":"tech will get built with people."},{"speaker":"Unknown","startTime":1312.59,"endTime":1318.38,"body":"So whilst we build a tech heavy"},{"speaker":"Unknown","startTime":1312.59,"endTime":1318.38,"body":"plan, we should also have a very"},{"speaker":"Unknown","startTime":1318.83,"endTime":1323.36,"body":"sort of heavy talent and"},{"speaker":"Unknown","startTime":1318.83,"endTime":1323.36,"body":"capability plan that matches"},{"speaker":"Unknown","startTime":1323.36,"endTime":1327.74,"body":"that. And with those to work in"},{"speaker":"Unknown","startTime":1323.36,"endTime":1327.74,"body":"synchronization, then sort of"},{"speaker":"Unknown","startTime":1327.74,"endTime":1329.0,"body":"you're going to start unlocking"},{"speaker":"Unknown","startTime":1327.74,"endTime":1329.0,"body":"value."},{"speaker":"Rebecca Turnbull","startTime":1329.54,"endTime":1331.4,"body":"Yeah,"},{"speaker":"Rebecca Turnbull","startTime":1329.54,"endTime":1331.4,"body":"definitely. And I think managing"},{"speaker":"Rebecca Turnbull","startTime":1331.4,"endTime":1334.97,"body":"and developing talent at the"},{"speaker":"Rebecca Turnbull","startTime":1331.4,"endTime":1334.97,"body":"leadership side is something"},{"speaker":"Rebecca Turnbull","startTime":1334.97,"endTime":1340.73,"body":"that I think startups in"},{"speaker":"Rebecca Turnbull","startTime":1334.97,"endTime":1340.73,"body":"particular definitely scaleups"},{"speaker":"Rebecca Turnbull","startTime":1340.94,"endTime":1345.71,"body":"could improve on. Certainly the"},{"speaker":"Rebecca Turnbull","startTime":1340.94,"endTime":1345.71,"body":"feedback that I get from, you"},{"speaker":"Rebecca Turnbull","startTime":1345.71,"endTime":1347.75,"body":"know, people who are at the"},{"speaker":"Rebecca Turnbull","startTime":1345.71,"endTime":1347.75,"body":"hedge off and director level"},{"speaker":"Rebecca Turnbull","startTime":1347.75,"endTime":1354.38,"body":"aspiring to C suite is that they"},{"speaker":"Rebecca Turnbull","startTime":1347.75,"endTime":1354.38,"body":"find it hard to get development"},{"speaker":"Rebecca Turnbull","startTime":1354.38,"endTime":1357.32,"body":"beyond their immediate line"},{"speaker":"Rebecca Turnbull","startTime":1354.38,"endTime":1357.32,"body":"manager. And they know if"},{"speaker":"Rebecca Turnbull","startTime":1357.32,"endTime":1359.66,"body":"they're wanting to move into the"},{"speaker":"Rebecca Turnbull","startTime":1357.32,"endTime":1359.66,"body":"C suite, for example, they're"},{"speaker":"Rebecca Turnbull","startTime":1359.66,"endTime":1361.55,"body":"actually going to need to learn"},{"speaker":"Rebecca Turnbull","startTime":1359.66,"endTime":1361.55,"body":"about other areas of the"},{"speaker":"Rebecca Turnbull","startTime":1361.55,"endTime":1364.22,"body":"business, if they're going to be"},{"speaker":"Rebecca Turnbull","startTime":1361.55,"endTime":1364.22,"body":"in a leadership team. So your"},{"speaker":"Rebecca Turnbull","startTime":1364.22,"endTime":1367.88,"body":"techies need to be more"},{"speaker":"Rebecca Turnbull","startTime":1364.22,"endTime":1367.88,"body":"commercial. Your commercial"},{"speaker":"Rebecca Turnbull","startTime":1367.88,"endTime":1371.6,"body":"people maybe need to have a"},{"speaker":"Rebecca Turnbull","startTime":1367.88,"endTime":1371.6,"body":"little bit more interaction with"},{"speaker":"Rebecca Turnbull","startTime":1371.6,"endTime":1377.21,"body":"product and tech sometimes. And"},{"speaker":"Rebecca Turnbull","startTime":1371.6,"endTime":1377.21,"body":"it's get we've not been focused"},{"speaker":"Rebecca Turnbull","startTime":1377.21,"endTime":1382.07,"body":"enough on that I think companies"},{"speaker":"Rebecca Turnbull","startTime":1377.21,"endTime":1382.07,"body":"quite often look at acquiring"},{"speaker":"Rebecca Turnbull","startTime":1382.07,"endTime":1384.86,"body":"talent, rather than developing"},{"speaker":"Rebecca Turnbull","startTime":1382.07,"endTime":1384.86,"body":"is kind of in the default"},{"speaker":"Rebecca Turnbull","startTime":1384.86,"endTime":1389.39,"body":"setting. But as investment has"},{"speaker":"Rebecca Turnbull","startTime":1384.86,"endTime":1389.39,"body":"cut back, and we have to do more"},{"speaker":"Rebecca Turnbull","startTime":1389.39,"endTime":1393.56,"body":"with less, and we can spend as"},{"speaker":"Rebecca Turnbull","startTime":1389.39,"endTime":1393.56,"body":"much money on talent"},{"speaker":"Rebecca Turnbull","startTime":1393.56,"endTime":1397.28,"body":"acquisition, it's, you know,"},{"speaker":"Rebecca Turnbull","startTime":1393.56,"endTime":1397.28,"body":"absolutely imperative to kind of"},{"speaker":"Rebecca Turnbull","startTime":1397.28,"endTime":1400.91,"body":"like unlock that value in those"},{"speaker":"Rebecca Turnbull","startTime":1397.28,"endTime":1400.91,"body":"aspiring leaders just now."},{"speaker":"Unknown","startTime":1401.689,"endTime":1405.049,"body":"A lot of the time,"},{"speaker":"Unknown","startTime":1401.689,"endTime":1405.049,"body":"failure, I don't wanna say"},{"speaker":"Unknown","startTime":1405.049,"endTime":1409.999,"body":"failures, a lot of time there's,"},{"speaker":"Unknown","startTime":1405.049,"endTime":1409.999,"body":"there's a, there's a voice from"},{"speaker":"Unknown","startTime":1409.999,"endTime":1414.379,"body":"the top the CEO or other leaders"},{"speaker":"Unknown","startTime":1409.999,"endTime":1414.379,"body":"with inside their spaces. So"},{"speaker":"Unknown","startTime":1414.379,"endTime":1418.219,"body":"yes, listen, hey, we're gonna go"},{"speaker":"Unknown","startTime":1414.379,"endTime":1418.219,"body":"on this, this journey, this the"},{"speaker":"Unknown","startTime":1418.219,"endTime":1420.649,"body":"scaling up journey, or we're"},{"speaker":"Unknown","startTime":1418.219,"endTime":1420.649,"body":"gonna go on this digital"},{"speaker":"Unknown","startTime":1420.649,"endTime":1424.909,"body":"transformation journey. But"},{"speaker":"Unknown","startTime":1420.649,"endTime":1424.909,"body":"that's it. That's where the"},{"speaker":"Unknown","startTime":1424.909,"endTime":1428.719,"body":"communication stops, and"},{"speaker":"Unknown","startTime":1424.909,"endTime":1428.719,"body":"everyone then underneath, goes"},{"speaker":"Unknown","startTime":1428.719,"endTime":1432.079,"body":"off and does the own thing. So"},{"speaker":"Unknown","startTime":1428.719,"endTime":1432.079,"body":"there's a little parachutes."},{"speaker":"Unknown","startTime":1432.919,"endTime":1436.759,"body":"parachutes, projects are"},{"speaker":"Unknown","startTime":1432.919,"endTime":1436.759,"body":"programs that kick off. And you"},{"speaker":"Unknown","startTime":1436.759,"endTime":1439.189,"body":"know, what comes out of that a"},{"speaker":"Unknown","startTime":1436.759,"endTime":1439.189,"body":"year later? Well, not much,"},{"speaker":"Unknown","startTime":1439.189,"endTime":1442.339,"body":"because there's silo activity,"},{"speaker":"Unknown","startTime":1439.189,"endTime":1442.339,"body":"which you just mentioned, sort"},{"speaker":"Unknown","startTime":1442.339,"endTime":1444.499,"body":"of taking place. And that"},{"speaker":"Unknown","startTime":1442.339,"endTime":1444.499,"body":"doesn't help. Right."},{"speaker":"Rebecca Turnbull","startTime":1445.31,"endTime":1447.32,"body":"So thinking"},{"speaker":"Rebecca Turnbull","startTime":1445.31,"endTime":1447.32,"body":"more about transformation, I"},{"speaker":"Rebecca Turnbull","startTime":1447.32,"endTime":1451.1,"body":"know that's something that you"},{"speaker":"Rebecca Turnbull","startTime":1447.32,"endTime":1451.1,"body":"have a lot of expertise in."},{"speaker":"Rebecca Turnbull","startTime":1452.36,"endTime":1456.14,"body":"Could you think transformation"},{"speaker":"Rebecca Turnbull","startTime":1452.36,"endTime":1456.14,"body":"is reshaping these FinTech"},{"speaker":"Rebecca Turnbull","startTime":1456.14,"endTime":1459.05,"body":"companies? At the moment? Are"},{"speaker":"Rebecca Turnbull","startTime":1456.14,"endTime":1459.05,"body":"there any kind of like key"},{"speaker":"Rebecca Turnbull","startTime":1459.05,"endTime":1460.61,"body":"things that you've identified?"},{"speaker":"Unknown","startTime":1461.06,"endTime":1466.13,"body":"One of two things? One"},{"speaker":"Unknown","startTime":1461.06,"endTime":1466.13,"body":"is to what we said, what are we"},{"speaker":"Unknown","startTime":1466.13,"endTime":1467.54,"body":"talking about at the top of the"},{"speaker":"Unknown","startTime":1466.13,"endTime":1467.54,"body":"shows,"},{"speaker":"Unknown","startTime":1468.92,"endTime":1473.84,"body":"being able to have not just"},{"speaker":"Unknown","startTime":1468.92,"endTime":1473.84,"body":"think operationally, because"},{"speaker":"Unknown","startTime":1473.84,"endTime":1476.72,"body":"operationally operations as"},{"speaker":"Unknown","startTime":1473.84,"endTime":1476.72,"body":"operations is going to be there,"},{"speaker":"Unknown","startTime":1476.72,"endTime":1478.85,"body":"we're gonna have to fix it. We"},{"speaker":"Unknown","startTime":1476.72,"endTime":1478.85,"body":"know that we need to give"},{"speaker":"Unknown","startTime":1478.88,"endTime":1483.53,"body":"operationally more efficient,"},{"speaker":"Unknown","startTime":1478.88,"endTime":1483.53,"body":"but being able to think with a"},{"speaker":"Unknown","startTime":1483.53,"endTime":1487.4,"body":"growth mindset, that is"},{"speaker":"Unknown","startTime":1483.53,"endTime":1487.4,"body":"fundamental, not everyone can do"},{"speaker":"Unknown","startTime":1487.4,"endTime":1491.12,"body":"this, right, because actually, a"},{"speaker":"Unknown","startTime":1487.4,"endTime":1491.12,"body":"lot of people all of us get"},{"speaker":"Unknown","startTime":1491.12,"endTime":1494.96,"body":"taught through the McKinsey's,"},{"speaker":"Unknown","startTime":1491.12,"endTime":1494.96,"body":"the Accenture and the KPMG is"},{"speaker":"Unknown","startTime":1494.96,"endTime":1498.68,"body":"the Barclays, HSBC, which is"},{"speaker":"Unknown","startTime":1494.96,"endTime":1498.68,"body":"very, very operational. So it's"},{"speaker":"Unknown","startTime":1498.86,"endTime":1501.92,"body":"difficult sometimes to come in"},{"speaker":"Unknown","startTime":1498.86,"endTime":1501.92,"body":"with a growth mindset, the"},{"speaker":"Unknown","startTime":1501.92,"endTime":1507.35,"body":"growth mindset to want to learn"},{"speaker":"Unknown","startTime":1501.92,"endTime":1507.35,"body":"to want to take things a bit"},{"speaker":"Unknown","startTime":1507.35,"endTime":1512.36,"body":"further, right? So what is that"},{"speaker":"Unknown","startTime":1507.35,"endTime":1512.36,"body":"growth mindset, there's value,"},{"speaker":"Unknown","startTime":1512.57,"endTime":1518.87,"body":"right? And being able to unlock"},{"speaker":"Unknown","startTime":1512.57,"endTime":1518.87,"body":"value where their value is, but"},{"speaker":"Unknown","startTime":1518.93,"endTime":1521.87,"body":"they're both, they both work in"},{"speaker":"Unknown","startTime":1518.93,"endTime":1521.87,"body":"tandem, you're not going to be"},{"speaker":"Unknown","startTime":1521.87,"endTime":1525.26,"body":"able to unlock value in your"},{"speaker":"Unknown","startTime":1521.87,"endTime":1525.26,"body":"company, if you are not"},{"speaker":"Unknown","startTime":1526.04,"endTime":1529.04,"body":"thinking, if you don't have the"},{"speaker":"Unknown","startTime":1526.04,"endTime":1529.04,"body":"mindset of growth, it's just not"},{"speaker":"Unknown","startTime":1529.04,"endTime":1534.83,"body":"gonna happen. So I think those"},{"speaker":"Unknown","startTime":1529.04,"endTime":1534.83,"body":"two things if you get them, if"},{"speaker":"Unknown","startTime":1534.83,"endTime":1539.27,"body":"you get them working with inside"},{"speaker":"Unknown","startTime":1534.83,"endTime":1539.27,"body":"your organization at a senior"},{"speaker":"Unknown","startTime":1539.27,"endTime":1542.72,"body":"level, but not just at a senior"},{"speaker":"Unknown","startTime":1539.27,"endTime":1542.72,"body":"level, in the leadership team,"},{"speaker":"Unknown","startTime":1542.9,"endTime":1545.69,"body":"but you have to have a culture"},{"speaker":"Unknown","startTime":1542.9,"endTime":1545.69,"body":"of it through through through"},{"speaker":"Unknown","startTime":1545.69,"endTime":1549.05,"body":"the organization, then you're on"},{"speaker":"Unknown","startTime":1545.69,"endTime":1549.05,"body":"to something really interesting,"},{"speaker":"Unknown","startTime":1549.08,"endTime":1553.37,"body":"I think, you know, things such"},{"speaker":"Unknown","startTime":1549.08,"endTime":1553.37,"body":"as you mentioned earlier on in"},{"speaker":"Unknown","startTime":1553.4,"endTime":1558.77,"body":"techie. One wanting to get one"},{"speaker":"Unknown","startTime":1553.4,"endTime":1558.77,"body":"more commercial. Okay, so why"},{"speaker":"Unknown","startTime":1558.77,"endTime":1561.5,"body":"don't we put stuff into the"},{"speaker":"Unknown","startTime":1558.77,"endTime":1561.5,"body":"orgonite into the organization"},{"speaker":"Unknown","startTime":1561.5,"endTime":1566.75,"body":"that allows these people to pick"},{"speaker":"Unknown","startTime":1561.5,"endTime":1566.75,"body":"up different skills alongside"},{"speaker":"Unknown","startTime":1566.93,"endTime":1570.98,"body":"the career journey. So for"},{"speaker":"Unknown","startTime":1566.93,"endTime":1570.98,"body":"example, just coming up with us"},{"speaker":"Unknown","startTime":1570.98,"endTime":1575.99,"body":"on the fly, we have a Friday"},{"speaker":"Unknown","startTime":1570.98,"endTime":1575.99,"body":"business ideas bank, everyone"},{"speaker":"Unknown","startTime":1575.99,"endTime":1581.0,"body":"can can check ideas into their"},{"speaker":"Unknown","startTime":1575.99,"endTime":1581.0,"body":"bank. And that's all of our"},{"speaker":"Unknown","startTime":1581.0,"endTime":1584.75,"body":"growth. So the techie, you know,"},{"speaker":"Unknown","startTime":1581.0,"endTime":1584.75,"body":"who's developing Java might come"},{"speaker":"Unknown","startTime":1584.75,"endTime":1588.53,"body":"up with a really interesting app"},{"speaker":"Unknown","startTime":1584.75,"endTime":1588.53,"body":"that is very interesting for the"},{"speaker":"Unknown","startTime":1588.56,"endTime":1591.65,"body":"Saudi market, for whatever"},{"speaker":"Unknown","startTime":1588.56,"endTime":1591.65,"body":"reason, are very interested in"},{"speaker":"Unknown","startTime":1591.65,"endTime":1596.99,"body":"for a different type of"},{"speaker":"Unknown","startTime":1591.65,"endTime":1596.99,"body":"demographic, then all of a"},{"speaker":"Unknown","startTime":1596.99,"endTime":1601.34,"body":"sudden, they get pulled into a"},{"speaker":"Unknown","startTime":1596.99,"endTime":1601.34,"body":"different conversation from a"},{"speaker":"Unknown","startTime":1601.34,"endTime":1604.67,"body":"business level. So they, we"},{"speaker":"Unknown","startTime":1601.34,"endTime":1604.67,"body":"constantly have to think about"},{"speaker":"Unknown","startTime":1604.67,"endTime":1608.12,"body":"ways to reinvent ourselves and"},{"speaker":"Unknown","startTime":1604.67,"endTime":1608.12,"body":"ways to reinvent the ways we"},{"speaker":"Unknown","startTime":1608.12,"endTime":1610.46,"body":"communicate across cross"},{"speaker":"Unknown","startTime":1608.12,"endTime":1610.46,"body":"functions."},{"speaker":"Rebecca Turnbull","startTime":1610.55,"endTime":1613.88,"body":"Yeah. I think"},{"speaker":"Rebecca Turnbull","startTime":1610.55,"endTime":1613.88,"body":"I think you're right, Richard,"},{"speaker":"Rebecca Turnbull","startTime":1613.91,"endTime":1618.41,"body":"getting people together to have"},{"speaker":"Rebecca Turnbull","startTime":1613.91,"endTime":1618.41,"body":"those conversations is"},{"speaker":"Rebecca Turnbull","startTime":1618.44,"endTime":1623.57,"body":"absolutely key. I would say,"},{"speaker":"Rebecca Turnbull","startTime":1618.44,"endTime":1623.57,"body":"providing a bit of structure to"},{"speaker":"Rebecca Turnbull","startTime":1623.57,"endTime":1626.66,"body":"them would be important. If it's"},{"speaker":"Rebecca Turnbull","startTime":1623.57,"endTime":1626.66,"body":"something if you're listening"},{"speaker":"Rebecca Turnbull","startTime":1626.66,"endTime":1629.6,"body":"and think I just want to get on"},{"speaker":"Rebecca Turnbull","startTime":1626.66,"endTime":1629.6,"body":"and do that. It's not enough to"},{"speaker":"Rebecca Turnbull","startTime":1629.6,"endTime":1632.39,"body":"just put a meeting and this in"},{"speaker":"Rebecca Turnbull","startTime":1629.6,"endTime":1632.39,"body":"the diary for everyone that you"},{"speaker":"Rebecca Turnbull","startTime":1632.39,"endTime":1636.02,"body":"want in that group. You have to"},{"speaker":"Rebecca Turnbull","startTime":1632.39,"endTime":1636.02,"body":"think of how are people going to"},{"speaker":"Rebecca Turnbull","startTime":1636.02,"endTime":1638.51,"body":"get the most of it? How is"},{"speaker":"Rebecca Turnbull","startTime":1636.02,"endTime":1638.51,"body":"everyone voices going to be"},{"speaker":"Rebecca Turnbull","startTime":1638.51,"endTime":1642.56,"body":"hard? Because otherwise, you're"},{"speaker":"Rebecca Turnbull","startTime":1638.51,"endTime":1642.56,"body":"not going to get that that fill"},{"speaker":"Rebecca Turnbull","startTime":1642.59,"endTime":1644.81,"body":"kind of learning opportunity?"},{"speaker":"Rebecca Turnbull","startTime":1642.59,"endTime":1644.81,"body":"Yeah, totally"},{"speaker":"Unknown","startTime":1644.81,"endTime":1648.38,"body":"structure is, is"},{"speaker":"Unknown","startTime":1644.81,"endTime":1648.38,"body":"important, right? Otherwise,"},{"speaker":"Unknown","startTime":1648.41,"endTime":1653.66,"body":"we're heading towards nowhere"},{"speaker":"Unknown","startTime":1648.41,"endTime":1653.66,"body":"fast. And it's nice to juggle"},{"speaker":"Unknown","startTime":1653.66,"endTime":1658.76,"body":"things around all the time. But"},{"speaker":"Unknown","startTime":1653.66,"endTime":1658.76,"body":"you know, I've got this, I got"},{"speaker":"Unknown","startTime":1658.76,"endTime":1664.4,"body":"the same purpose drives outcome,"},{"speaker":"Unknown","startTime":1658.76,"endTime":1664.4,"body":"right? You gotta, you gotta have"},{"speaker":"Unknown","startTime":1664.4,"endTime":1667.13,"body":"a good purpose and drive your"},{"speaker":"Unknown","startTime":1664.4,"endTime":1667.13,"body":"outcome, the structure, but"},{"speaker":"Unknown","startTime":1667.13,"endTime":1668.81,"body":"below that they're largely to"},{"speaker":"Unknown","startTime":1667.13,"endTime":1668.81,"body":"get there."},{"speaker":"Rebecca Turnbull","startTime":1669.53,"endTime":1672.17,"body":"And what are"},{"speaker":"Rebecca Turnbull","startTime":1669.53,"endTime":1672.17,"body":"the kind of common mistakes or"},{"speaker":"Rebecca Turnbull","startTime":1672.17,"endTime":1675.89,"body":"pitfalls that you see leadership"},{"speaker":"Rebecca Turnbull","startTime":1672.17,"endTime":1675.89,"body":"teams falling into, when"},{"speaker":"Rebecca Turnbull","startTime":1675.89,"endTime":1678.77,"body":"companies are going through"},{"speaker":"Rebecca Turnbull","startTime":1675.89,"endTime":1678.77,"body":"these periods of transformation?"},{"speaker":"Unknown","startTime":1679.01,"endTime":1681.29,"body":"Yeah, so I mean, it's"},{"speaker":"Unknown","startTime":1679.01,"endTime":1681.29,"body":"again, that's a that's a good"},{"speaker":"Unknown","startTime":1681.29,"endTime":1689.9,"body":"question. So I think one is,"},{"speaker":"Unknown","startTime":1681.29,"endTime":1689.9,"body":"the, the chief executive, as an"},{"speaker":"Unknown","startTime":1689.9,"endTime":1694.34,"body":"idea, communicates that idea to"},{"speaker":"Unknown","startTime":1689.9,"endTime":1694.34,"body":"the market, but doesn't"},{"speaker":"Unknown","startTime":1694.34,"endTime":1698.54,"body":"communicate to the leadership"},{"speaker":"Unknown","startTime":1694.34,"endTime":1698.54,"body":"team. That's, that's, that's one"},{"speaker":"Unknown","startTime":1698.54,"endTime":1702.26,"body":"and then the leadership team"},{"speaker":"Unknown","startTime":1698.54,"endTime":1702.26,"body":"goes off and, and does certain"},{"speaker":"Unknown","startTime":1702.26,"endTime":1706.73,"body":"things without any structure in"},{"speaker":"Unknown","startTime":1702.26,"endTime":1706.73,"body":"place, which means there's not"},{"speaker":"Unknown","startTime":1706.79,"endTime":1711.62,"body":"that you're not going to get any"},{"speaker":"Unknown","startTime":1706.79,"endTime":1711.62,"body":"value off the back of that. The"},{"speaker":"Unknown","startTime":1711.62,"endTime":1720.68,"body":"second is not working as a"},{"speaker":"Unknown","startTime":1711.62,"endTime":1720.68,"body":"collective and work this,"},{"speaker":"Unknown","startTime":1721.61,"endTime":1727.01,"body":"unfortunately, in most"},{"speaker":"Unknown","startTime":1721.61,"endTime":1727.01,"body":"organizations is this superhero"},{"speaker":"Unknown","startTime":1727.01,"endTime":1731.99,"body":"culture. And it's totally"},{"speaker":"Unknown","startTime":1727.01,"endTime":1731.99,"body":"something for free, the"},{"speaker":"Unknown","startTime":1731.99,"endTime":1737.21,"body":"superhero culture gets you"},{"speaker":"Unknown","startTime":1731.99,"endTime":1737.21,"body":"nowhere. The collective gets you"},{"speaker":"Unknown","startTime":1737.21,"endTime":1747.44,"body":"everywhere. So, leaders need to"},{"speaker":"Unknown","startTime":1737.21,"endTime":1747.44,"body":"really be on point to, they need"},{"speaker":"Unknown","startTime":1747.44,"endTime":1753.32,"body":"to understand that upfront and"},{"speaker":"Unknown","startTime":1747.44,"endTime":1753.32,"body":"drive the culture of collective"},{"speaker":"Unknown","startTime":1753.35,"endTime":1757.82,"body":"transformation from the start,"},{"speaker":"Unknown","startTime":1753.35,"endTime":1757.82,"body":"because if you can do that, if"},{"speaker":"Unknown","startTime":1757.82,"endTime":1763.19,"body":"sales, marketing, operations,"},{"speaker":"Unknown","startTime":1757.82,"endTime":1763.19,"body":"tech, etc, all have a collective"},{"speaker":"Unknown","startTime":1763.19,"endTime":1766.22,"body":"understanding of what this"},{"speaker":"Unknown","startTime":1763.19,"endTime":1766.22,"body":"transformation is, what it means"},{"speaker":"Unknown","startTime":1766.22,"endTime":1768.38,"body":"to the departments, what it"},{"speaker":"Unknown","startTime":1766.22,"endTime":1768.38,"body":"means to themselves, what it"},{"speaker":"Unknown","startTime":1768.38,"endTime":1772.73,"body":"means the company, maybe what it"},{"speaker":"Unknown","startTime":1768.38,"endTime":1772.73,"body":"means to an excerpt, if we are"},{"speaker":"Unknown","startTime":1772.76,"endTime":1777.74,"body":"you thinking about scaling, you"},{"speaker":"Unknown","startTime":1772.76,"endTime":1777.74,"body":"know, then all of a sudden"},{"speaker":"Unknown","startTime":1777.77,"endTime":1783.38,"body":"plans, teams, etc, are going to"},{"speaker":"Unknown","startTime":1777.77,"endTime":1783.38,"body":"be a collective organism of that"},{"speaker":"Unknown","startTime":1783.62,"endTime":1786.77,"body":"feeling. Whereas if we think of"},{"speaker":"Unknown","startTime":1783.62,"endTime":1786.77,"body":"as a silo, nothing's going to"},{"speaker":"Unknown","startTime":1786.77,"endTime":1791.42,"body":"happen. It's going to be quite"},{"speaker":"Unknown","startTime":1786.77,"endTime":1791.42,"body":"fragmented. Right? And it's"},{"speaker":"Unknown","startTime":1791.42,"endTime":1794.96,"body":"gonna be difficult to, to move"},{"speaker":"Unknown","startTime":1791.42,"endTime":1794.96,"body":"forward with and I think the"},{"speaker":"Unknown","startTime":1794.96,"endTime":1802.7,"body":"last thing is, is communication."},{"speaker":"Unknown","startTime":1794.96,"endTime":1802.7,"body":"You're making certain you have"},{"speaker":"Unknown","startTime":1803.36,"endTime":1807.56,"body":"clear lines and clear sides of"},{"speaker":"Unknown","startTime":1803.36,"endTime":1807.56,"body":"communication all the time. And"},{"speaker":"Unknown","startTime":1807.56,"endTime":1812.54,"body":"it's not just top senior"},{"speaker":"Unknown","startTime":1807.56,"endTime":1812.54,"body":"leadership communication, it's"},{"speaker":"Unknown","startTime":1812.57,"endTime":1817.4,"body":"communication front to back, top"},{"speaker":"Unknown","startTime":1812.57,"endTime":1817.4,"body":"to bottom. You know, we should"},{"speaker":"Unknown","startTime":1817.4,"endTime":1821.09,"body":"be thinking about ways we can"},{"speaker":"Unknown","startTime":1817.4,"endTime":1821.09,"body":"communicate. So as an example,"},{"speaker":"Unknown","startTime":1821.09,"endTime":1826.16,"body":"if you're CEO out there, or your"},{"speaker":"Unknown","startTime":1821.09,"endTime":1826.16,"body":"head of department in in a large"},{"speaker":"Unknown","startTime":1826.16,"endTime":1830.81,"body":"organization, you should always"},{"speaker":"Unknown","startTime":1826.16,"endTime":1830.81,"body":"measure it every day be spending"},{"speaker":"Unknown","startTime":1830.81,"endTime":1834.65,"body":"10 minutes, 20 minutes, some are"},{"speaker":"Unknown","startTime":1830.81,"endTime":1834.65,"body":"communicating to your teams,"},{"speaker":"Unknown","startTime":1834.65,"endTime":1838.85,"body":"where I like the blueberry"},{"speaker":"Unknown","startTime":1834.65,"endTime":1838.85,"body":"example, when they went through"},{"speaker":"Unknown","startTime":1838.85,"endTime":1842.51,"body":"quite a large digital"},{"speaker":"Unknown","startTime":1838.85,"endTime":1842.51,"body":"transformation, the CEO there,"},{"speaker":"Unknown","startTime":1842.54,"endTime":1847.94,"body":"she was taking the phone clips"},{"speaker":"Unknown","startTime":1842.54,"endTime":1847.94,"body":"and sending out, you know, two,"},{"speaker":"Unknown","startTime":1847.94,"endTime":1851.63,"body":"three minute videos every day,"},{"speaker":"Unknown","startTime":1847.94,"endTime":1851.63,"body":"to her leadership team and to"},{"speaker":"Unknown","startTime":1851.63,"endTime":1854.84,"body":"the company saying, Okay, this"},{"speaker":"Unknown","startTime":1851.63,"endTime":1854.84,"body":"was going on today. These are,"},{"speaker":"Unknown","startTime":1854.87,"endTime":1859.52,"body":"these are priorities, etc. So"},{"speaker":"Unknown","startTime":1854.87,"endTime":1859.52,"body":"bang the drum and continue that."},{"speaker":"Rebecca Turnbull","startTime":1860.3,"endTime":1863.12,"body":"Damn, I think"},{"speaker":"Rebecca Turnbull","startTime":1860.3,"endTime":1863.12,"body":"that, like what you said there,"},{"speaker":"Rebecca Turnbull","startTime":1863.27,"endTime":1866.78,"body":"communication is absolutely key."},{"speaker":"Rebecca Turnbull","startTime":1863.27,"endTime":1866.78,"body":"And it's really easy, especially"},{"speaker":"Rebecca Turnbull","startTime":1867.44,"endTime":1870.47,"body":"if you're in a remote or hybrid"},{"speaker":"Rebecca Turnbull","startTime":1867.44,"endTime":1870.47,"body":"environment, or a large"},{"speaker":"Rebecca Turnbull","startTime":1870.47,"endTime":1874.94,"body":"organization to be a bit more"},{"speaker":"Rebecca Turnbull","startTime":1870.47,"endTime":1874.94,"body":"disconnected from everybody. And"},{"speaker":"Rebecca Turnbull","startTime":1874.94,"endTime":1879.26,"body":"it's very easy to assume people"},{"speaker":"Rebecca Turnbull","startTime":1874.94,"endTime":1879.26,"body":"know what is going on. But there"},{"speaker":"Rebecca Turnbull","startTime":1879.26,"endTime":1882.65,"body":"are so many challenges around"},{"speaker":"Rebecca Turnbull","startTime":1879.26,"endTime":1882.65,"body":"what you communicate on what"},{"speaker":"Rebecca Turnbull","startTime":1882.65,"endTime":1885.8,"body":"platform and how you do it. And"},{"speaker":"Rebecca Turnbull","startTime":1882.65,"endTime":1885.8,"body":"when you do it, especially if"},{"speaker":"Rebecca Turnbull","startTime":1885.8,"endTime":1889.28,"body":"you have a global team. There is"},{"speaker":"Rebecca Turnbull","startTime":1885.8,"endTime":1889.28,"body":"definitely something that's"},{"speaker":"Rebecca Turnbull","startTime":1889.28,"endTime":1894.23,"body":"worth considering. But"},{"speaker":"Rebecca Turnbull","startTime":1889.28,"endTime":1894.23,"body":"ultimately, like getting that"},{"speaker":"Rebecca Turnbull","startTime":1894.23,"endTime":1897.38,"body":"vision, the goals, but"},{"speaker":"Rebecca Turnbull","startTime":1894.23,"endTime":1897.38,"body":"importantly, I think you kind of"},{"speaker":"Rebecca Turnbull","startTime":1897.38,"endTime":1902.06,"body":"touched on it, like the why"},{"speaker":"Rebecca Turnbull","startTime":1897.38,"endTime":1902.06,"body":"we're doing it over to like your"},{"speaker":"Rebecca Turnbull","startTime":1902.06,"endTime":1906.5,"body":"team is absolutely vital. It is"},{"speaker":"Rebecca Turnbull","startTime":1902.06,"endTime":1906.5,"body":"really easy to forget to remind"},{"speaker":"Rebecca Turnbull","startTime":1906.5,"endTime":1909.23,"body":"people why you are doing"},{"speaker":"Rebecca Turnbull","startTime":1906.5,"endTime":1909.23,"body":"something rather than just to"},{"speaker":"Rebecca Turnbull","startTime":1909.23,"endTime":1912.38,"body":"tell them we're doing this part"},{"speaker":"Rebecca Turnbull","startTime":1909.23,"endTime":1912.38,"body":"now. To assume they know why."},{"speaker":"Rebecca Turnbull","startTime":1912.53,"endTime":1913.43,"body":"Exactly."},{"speaker":"Unknown","startTime":1913.46,"endTime":1917.78,"body":"I mean, 100% I mean, I"},{"speaker":"Unknown","startTime":1913.46,"endTime":1917.78,"body":"think I think now that the all"},{"speaker":"Unknown","startTime":1917.78,"endTime":1923.15,"body":"these things that we are doing"},{"speaker":"Unknown","startTime":1917.78,"endTime":1923.15,"body":"and we talking about? Yeah, we"},{"speaker":"Unknown","startTime":1923.15,"endTime":1926.0,"body":"bought in tech, we're building"},{"speaker":"Unknown","startTime":1923.15,"endTime":1926.0,"body":"new business, are we building a"},{"speaker":"Unknown","startTime":1926.0,"endTime":1930.11,"body":"new departments or we transport"},{"speaker":"Unknown","startTime":1926.0,"endTime":1930.11,"body":"large corporate? But what is the"},{"speaker":"Unknown","startTime":1930.11,"endTime":1933.2,"body":"common? What is the common"},{"speaker":"Unknown","startTime":1930.11,"endTime":1933.2,"body":"thread in all of this? It's the"},{"speaker":"Unknown","startTime":1933.2,"endTime":1936.59,"body":"people, right? So let's think"},{"speaker":"Unknown","startTime":1933.2,"endTime":1936.59,"body":"about that first."},{"speaker":"Rebecca Turnbull","startTime":1937.46,"endTime":1939.32,"body":"And there was"},{"speaker":"Rebecca Turnbull","startTime":1937.46,"endTime":1939.32,"body":"one other thing that I thought"},{"speaker":"Rebecca Turnbull","startTime":1939.32,"endTime":1943.34,"body":"you didn't mention that I"},{"speaker":"Rebecca Turnbull","startTime":1939.32,"endTime":1943.34,"body":"sometimes see. Or sometimes I"},{"speaker":"Rebecca Turnbull","startTime":1943.34,"endTime":1947.15,"body":"just see a bit late, to be"},{"speaker":"Rebecca Turnbull","startTime":1943.34,"endTime":1947.15,"body":"honest, when I is not having"},{"speaker":"Rebecca Turnbull","startTime":1947.18,"endTime":1951.44,"body":"somebody who owns the"},{"speaker":"Rebecca Turnbull","startTime":1947.18,"endTime":1951.44,"body":"transformation in a business."},{"speaker":"Rebecca Turnbull","startTime":1951.44,"endTime":1953.66,"body":"And it doesn't always have to be"},{"speaker":"Rebecca Turnbull","startTime":1951.44,"endTime":1953.66,"body":"the CEO, but someone who is"},{"speaker":"Rebecca Turnbull","startTime":1953.66,"endTime":1957.5,"body":"actually managing that docket"},{"speaker":"Rebecca Turnbull","startTime":1953.66,"endTime":1957.5,"body":"like managing the reporting, the"},{"speaker":"Rebecca Turnbull","startTime":1957.5,"endTime":1964.43,"body":"data coordinating, sometimes"},{"speaker":"Rebecca Turnbull","startTime":1957.5,"endTime":1964.43,"body":"it's overlooked. And, you know,"},{"speaker":"Rebecca Turnbull","startTime":1964.43,"endTime":1968.39,"body":"if you're above a certain size,"},{"speaker":"Rebecca Turnbull","startTime":1964.43,"endTime":1968.39,"body":"or you have a particular level"},{"speaker":"Rebecca Turnbull","startTime":1968.39,"endTime":1972.17,"body":"of complexity, and you know,"},{"speaker":"Rebecca Turnbull","startTime":1968.39,"endTime":1972.17,"body":"maybe just like many customers"},{"speaker":"Rebecca Turnbull","startTime":1972.17,"endTime":1975.38,"body":"that you have to communicate all"},{"speaker":"Rebecca Turnbull","startTime":1972.17,"endTime":1975.38,"body":"this to, it's so easy to"},{"speaker":"Rebecca Turnbull","startTime":1975.41,"endTime":1979.07,"body":"underestimate how much work is"},{"speaker":"Rebecca Turnbull","startTime":1975.41,"endTime":1979.07,"body":"involved in just ensuring that"},{"speaker":"Rebecca Turnbull","startTime":1979.07,"endTime":1982.07,"body":"that is like smooth and well"},{"speaker":"Rebecca Turnbull","startTime":1979.07,"endTime":1982.07,"body":"communicated?"},{"speaker":"Unknown","startTime":1982.43,"endTime":1984.65,"body":"Yeah, I mean, that you"},{"speaker":"Unknown","startTime":1982.43,"endTime":1984.65,"body":"hit the nail on the head. I"},{"speaker":"Unknown","startTime":1984.65,"endTime":1987.8,"body":"mean, I should have mentioned"},{"speaker":"Unknown","startTime":1984.65,"endTime":1987.8,"body":"that. Thanks for bringing it up."},{"speaker":"Unknown","startTime":1988.76,"endTime":1993.98,"body":"Listen, that is a huge thing."},{"speaker":"Unknown","startTime":1988.76,"endTime":1993.98,"body":"Yes. You know, the CEO or"},{"speaker":"Unknown","startTime":1993.98,"endTime":1999.35,"body":"department or, you know, one of"},{"speaker":"Unknown","startTime":1993.98,"endTime":1999.35,"body":"those senior folks will be"},{"speaker":"Unknown","startTime":1999.38,"endTime":2002.35,"body":"accountable. Yeah. 100%. And"},{"speaker":"Unknown","startTime":1999.38,"endTime":2002.35,"body":"they're going to be be there"},{"speaker":"Unknown","startTime":2002.38,"endTime":2006.43,"body":"doing stuff, but who's the"},{"speaker":"Unknown","startTime":2002.38,"endTime":2006.43,"body":"person that's responsible doing"},{"speaker":"Unknown","startTime":2006.43,"endTime":2011.86,"body":"the day in day out? And there"},{"speaker":"Unknown","startTime":2006.43,"endTime":2011.86,"body":"has to be? From my, yeah, I've"},{"speaker":"Unknown","startTime":2011.86,"endTime":2016.21,"body":"been in the game now for for for"},{"speaker":"Unknown","startTime":2011.86,"endTime":2016.21,"body":"a while. And there's always, a"},{"speaker":"Unknown","startTime":2016.21,"endTime":2020.47,"body":"lot of people have always said"},{"speaker":"Unknown","startTime":2016.21,"endTime":2020.47,"body":"to me, you know, there's a lot"},{"speaker":"Unknown","startTime":2020.47,"endTime":2025.81,"body":"of there's not a talk out there"},{"speaker":"Unknown","startTime":2020.47,"endTime":2025.81,"body":"saying there needs to be"},{"speaker":"Unknown","startTime":2025.81,"endTime":2031.87,"body":"business ownership of problems."},{"speaker":"Unknown","startTime":2025.81,"endTime":2031.87,"body":"And listen, I totally agree. But"},{"speaker":"Unknown","startTime":2032.53,"endTime":2036.4,"body":"let's think about what business"},{"speaker":"Unknown","startTime":2032.53,"endTime":2036.4,"body":"and how do we define business?"},{"speaker":"Unknown","startTime":2036.49,"endTime":2040.78,"body":"You know, what is business? Is"},{"speaker":"Unknown","startTime":2036.49,"endTime":2040.78,"body":"business just sales? Or is it"},{"speaker":"Unknown","startTime":2040.78,"endTime":2046.0,"body":"just marketing? Or is it sales,"},{"speaker":"Unknown","startTime":2040.78,"endTime":2046.0,"body":"marketing, tech operations, you"},{"speaker":"Unknown","startTime":2046.0,"endTime":2049.9,"body":"know, software engineering and"},{"speaker":"Unknown","startTime":2046.0,"endTime":2049.9,"body":"product development. And why I"},{"speaker":"Unknown","startTime":2049.9,"endTime":2053.95,"body":"say that is, it's the"},{"speaker":"Unknown","startTime":2049.9,"endTime":2053.95,"body":"collective, again, the"},{"speaker":"Unknown","startTime":2053.95,"endTime":2057.82,"body":"collective that leads, there has"},{"speaker":"Unknown","startTime":2053.95,"endTime":2057.82,"body":"to be an opera, you know, a"},{"speaker":"Unknown","startTime":2057.85,"endTime":2061.39,"body":"person that is responsible"},{"speaker":"Unknown","startTime":2057.85,"endTime":2061.39,"body":"across, you know, maybe there's"},{"speaker":"Unknown","startTime":2061.39,"endTime":2064.42,"body":"multiple people that are"},{"speaker":"Unknown","startTime":2061.39,"endTime":2064.42,"body":"responsible across various"},{"speaker":"Unknown","startTime":2064.42,"endTime":2067.75,"body":"departments that lead different"},{"speaker":"Unknown","startTime":2064.42,"endTime":2067.75,"body":"types or different parts of an"},{"speaker":"Unknown","startTime":2067.75,"endTime":2073.57,"body":"initiative that all heads into"},{"speaker":"Unknown","startTime":2067.75,"endTime":2073.57,"body":"one major, major delivery, that"},{"speaker":"Unknown","startTime":2073.57,"endTime":2078.25,"body":"collective needs to be working"},{"speaker":"Unknown","startTime":2073.57,"endTime":2078.25,"body":"together. So I don't think"},{"speaker":"Unknown","startTime":2078.25,"endTime":2083.2,"body":"business ownership is simply,"},{"speaker":"Unknown","startTime":2078.25,"endTime":2083.2,"body":"you know, the business owning"},{"speaker":"Unknown","startTime":2083.2,"endTime":2087.49,"body":"something, it has to be across"},{"speaker":"Unknown","startTime":2083.2,"endTime":2087.49,"body":"the whole the whole company or"},{"speaker":"Unknown","startTime":2087.49,"endTime":2092.08,"body":"the whole departments. And if"},{"speaker":"Unknown","startTime":2087.49,"endTime":2092.08,"body":"that's done, then actually"},{"speaker":"Unknown","startTime":2092.08,"endTime":2095.98,"body":"something valuable will be"},{"speaker":"Unknown","startTime":2092.08,"endTime":2095.98,"body":"delivered. If it's not, then"},{"speaker":"Unknown","startTime":2096.01,"endTime":2099.1,"body":"there's going to be issues along"},{"speaker":"Unknown","startTime":2096.01,"endTime":2099.1,"body":"along the journey. And yes, you"},{"speaker":"Unknown","startTime":2099.1,"endTime":2102.19,"body":"will deliver something But you"},{"speaker":"Unknown","startTime":2099.1,"endTime":2102.19,"body":"must probably won't get as much"},{"speaker":"Unknown","startTime":2102.19,"endTime":2106.6,"body":"value out of the delivery or the"},{"speaker":"Unknown","startTime":2102.19,"endTime":2106.6,"body":"transformation, as you would"},{"speaker":"Unknown","startTime":2106.6,"endTime":2112.03,"body":"have if you had thought about a"},{"speaker":"Unknown","startTime":2106.6,"endTime":2112.03,"body":"collective delivery mechanism"},{"speaker":"Unknown","startTime":2112.24,"endTime":2115.36,"body":"that allows you to propel"},{"speaker":"Unknown","startTime":2112.24,"endTime":2115.36,"body":"forward and unlock more value."},{"speaker":"Rebecca Turnbull","startTime":2115.45,"endTime":2120.07,"body":"So I know that"},{"speaker":"Rebecca Turnbull","startTime":2115.45,"endTime":2120.07,"body":"we're running out of time. So I"},{"speaker":"Rebecca Turnbull","startTime":2120.07,"endTime":2123.76,"body":"just want to make sure I get the"},{"speaker":"Rebecca Turnbull","startTime":2120.07,"endTime":2123.76,"body":"most value for all of us here."},{"speaker":"Rebecca Turnbull","startTime":2124.21,"endTime":2126.16,"body":"You've worked with so many"},{"speaker":"Rebecca Turnbull","startTime":2124.21,"endTime":2126.16,"body":"founders, and I know you've"},{"speaker":"Rebecca Turnbull","startTime":2126.16,"endTime":2130.33,"body":"interviewed hundreds as well, on"},{"speaker":"Rebecca Turnbull","startTime":2126.16,"endTime":2130.33,"body":"top of that, what are the three"},{"speaker":"Rebecca Turnbull","startTime":2130.36,"endTime":2134.26,"body":"most important pieces of advice"},{"speaker":"Rebecca Turnbull","startTime":2130.36,"endTime":2134.26,"body":"you'd give to a FinTech founder?"},{"speaker":"Rebecca Turnbull","startTime":2134.26,"endTime":2137.53,"body":"I know I'm putting you on the"},{"speaker":"Rebecca Turnbull","startTime":2134.26,"endTime":2137.53,"body":"spot. But it'd be great to see"},{"speaker":"Rebecca Turnbull","startTime":2137.53,"endTime":2138.76,"body":"what springs to mind."},{"speaker":"Unknown","startTime":2139.81,"endTime":2145.36,"body":"So, yes, it's a great"},{"speaker":"Unknown","startTime":2139.81,"endTime":2145.36,"body":"question again. And it might be"},{"speaker":"Unknown","startTime":2145.36,"endTime":2150.46,"body":"a bit cliched. But the three"},{"speaker":"Unknown","startTime":2145.36,"endTime":2150.46,"body":"things that you want to say are"},{"speaker":"Unknown","startTime":2150.49,"endTime":2158.02,"body":"culture, culture, and culture,"},{"speaker":"Unknown","startTime":2150.49,"endTime":2158.02,"body":"symbolism. And you have to think"},{"speaker":"Unknown","startTime":2158.02,"endTime":2162.82,"body":"about your people, you without,"},{"speaker":"Unknown","startTime":2158.02,"endTime":2162.82,"body":"without, without the people in"},{"speaker":"Unknown","startTime":2162.82,"endTime":2167.14,"body":"your in your company, you won't"},{"speaker":"Unknown","startTime":2162.82,"endTime":2167.14,"body":"go anywhere, right. Or you might"},{"speaker":"Unknown","startTime":2167.14,"endTime":2170.05,"body":"get somewhere but you won't"},{"speaker":"Unknown","startTime":2167.14,"endTime":2170.05,"body":"achieve, ultimately what you"},{"speaker":"Unknown","startTime":2170.05,"endTime":2174.37,"body":"want, or what you set out to"},{"speaker":"Unknown","startTime":2170.05,"endTime":2174.37,"body":"achieve. So culture is going to"},{"speaker":"Unknown","startTime":2174.37,"endTime":2178.45,"body":"play a huge role in any"},{"speaker":"Unknown","startTime":2174.37,"endTime":2178.45,"body":"transformation or any scale of"},{"speaker":"Unknown","startTime":2178.45,"endTime":2184.69,"body":"journey. And being an empathetic"},{"speaker":"Unknown","startTime":2178.45,"endTime":2184.69,"body":"leader, that drives with purpose"},{"speaker":"Unknown","startTime":2184.81,"endTime":2189.97,"body":"is going to really galvanize"},{"speaker":"Unknown","startTime":2184.81,"endTime":2189.97,"body":"your, your company and make"},{"speaker":"Unknown","startTime":2189.97,"endTime":2193.75,"body":"certain that that culture is"},{"speaker":"Unknown","startTime":2189.97,"endTime":2193.75,"body":"someone that everyone buys into,"},{"speaker":"Unknown","startTime":2194.02,"endTime":2196.54,"body":"because you want people to buy"},{"speaker":"Unknown","startTime":2194.02,"endTime":2196.54,"body":"into your journey, not just to"},{"speaker":"Unknown","startTime":2196.54,"endTime":2201.07,"body":"be there to pick up a paycheck."},{"speaker":"Unknown","startTime":2196.54,"endTime":2201.07,"body":"Because yeah, anyone can do a"},{"speaker":"Unknown","startTime":2201.07,"endTime":2205.48,"body":"job. But you know, the hidden"},{"speaker":"Unknown","startTime":2201.07,"endTime":2205.48,"body":"gems are the people that stay"},{"speaker":"Unknown","startTime":2205.48,"endTime":2208.36,"body":"late because they're on their"},{"speaker":"Unknown","startTime":2205.48,"endTime":2208.36,"body":"journey with you. And those are"},{"speaker":"Unknown","startTime":2208.36,"endTime":2209.65,"body":"the people that you're trying to"},{"speaker":"Unknown","startTime":2208.36,"endTime":2209.65,"body":"find."},{"speaker":"Rebecca Turnbull","startTime":2209.74,"endTime":2211.96,"body":"Yeah, I think"},{"speaker":"Rebecca Turnbull","startTime":2209.74,"endTime":2211.96,"body":"people who really share your"},{"speaker":"Rebecca Turnbull","startTime":2211.96,"endTime":2216.43,"body":"passion and want to be part of"},{"speaker":"Rebecca Turnbull","startTime":2211.96,"endTime":2216.43,"body":"the future of the company that,"},{"speaker":"Rebecca Turnbull","startTime":2216.58,"endTime":2221.86,"body":"you know, have got like the"},{"speaker":"Rebecca Turnbull","startTime":2216.58,"endTime":2221.86,"body":"resilience and tenacity to do"},{"speaker":"Rebecca Turnbull","startTime":2221.89,"endTime":2225.28,"body":"the extra bit, obviously, keep"},{"speaker":"Rebecca Turnbull","startTime":2221.89,"endTime":2225.28,"body":"that balance. They're thinking"},{"speaker":"Rebecca Turnbull","startTime":2225.28,"endTime":2228.25,"body":"of your culture, even if people"},{"speaker":"Rebecca Turnbull","startTime":2225.28,"endTime":2228.25,"body":"are paying doesn't mean it's"},{"speaker":"Rebecca Turnbull","startTime":2228.25,"endTime":2229.03,"body":"always right."},{"speaker":"Unknown","startTime":2230.02,"endTime":2233.08,"body":"Yeah, fair enough. Fair"},{"speaker":"Unknown","startTime":2230.02,"endTime":2233.08,"body":"enough. Good point. I mean, our"},{"speaker":"Unknown","startTime":2233.08,"endTime":2234.82,"body":"work life balance, yes."},{"speaker":"Unknown","startTime":2233.08,"endTime":2234.82,"body":"Hundreds."},{"speaker":"Rebecca Turnbull","startTime":2235.0,"endTime":2237.07,"body":"I think the"},{"speaker":"Rebecca Turnbull","startTime":2235.0,"endTime":2237.07,"body":"willingness, I think, you know,"},{"speaker":"Rebecca Turnbull","startTime":2237.07,"endTime":2241.36,"body":"just that, you know, like, not"},{"speaker":"Rebecca Turnbull","startTime":2237.07,"endTime":2241.36,"body":"feeling like, not feeling like"},{"speaker":"Rebecca Turnbull","startTime":2241.36,"endTime":2245.74,"body":"work is work, when you're there"},{"speaker":"Rebecca Turnbull","startTime":2241.36,"endTime":2245.74,"body":"shows you makes it makes a big"},{"speaker":"Rebecca Turnbull","startTime":2245.74,"endTime":2246.55,"body":"impact that way."},{"speaker":"Unknown","startTime":2246.58,"endTime":2250.33,"body":"Yeah. 100%. And, I"},{"speaker":"Unknown","startTime":2246.58,"endTime":2250.33,"body":"mean, things have changed now."},{"speaker":"Unknown","startTime":2250.33,"endTime":2253.33,"body":"And as it is, it's really"},{"speaker":"Unknown","startTime":2250.33,"endTime":2253.33,"body":"important to to have work life,"},{"speaker":"Unknown","startTime":2253.6,"endTime":2256.84,"body":"or work life balance, and all of"},{"speaker":"Unknown","startTime":2253.6,"endTime":2256.84,"body":"those things. But you know, and"},{"speaker":"Unknown","startTime":2256.84,"endTime":2260.29,"body":"I know most we every single"},{"speaker":"Unknown","startTime":2256.84,"endTime":2260.29,"body":"person is listening, listening"},{"speaker":"Unknown","startTime":2260.29,"endTime":2264.25,"body":"knows that once you invested in"},{"speaker":"Unknown","startTime":2260.29,"endTime":2264.25,"body":"something, you actually don't"},{"speaker":"Unknown","startTime":2264.25,"endTime":2268.0,"body":"mind doing that you actually"},{"speaker":"Unknown","startTime":2264.25,"endTime":2268.0,"body":"enjoy doing it. So whether that"},{"speaker":"Unknown","startTime":2268.0,"endTime":2271.72,"body":"means you start at 10 in the"},{"speaker":"Unknown","startTime":2268.0,"endTime":2271.72,"body":"morning and finish at eight at"},{"speaker":"Unknown","startTime":2271.72,"endTime":2274.27,"body":"night, or start at six in the"},{"speaker":"Unknown","startTime":2271.72,"endTime":2274.27,"body":"morning and finish at two in the"},{"speaker":"Unknown","startTime":2274.27,"endTime":2277.3,"body":"afternoon. It sort of doesn't"},{"speaker":"Unknown","startTime":2274.27,"endTime":2277.3,"body":"matter, you just get on with it."},{"speaker":"Unknown","startTime":2277.3,"endTime":2279.37,"body":"Because you enjoy it, you enjoy"},{"speaker":"Unknown","startTime":2277.3,"endTime":2279.37,"body":"the people, you enjoy the"},{"speaker":"Unknown","startTime":2279.37,"endTime":2282.97,"body":"culture, you enjoy the product"},{"speaker":"Unknown","startTime":2279.37,"endTime":2282.97,"body":"that you're developing. So I"},{"speaker":"Unknown","startTime":2282.97,"endTime":2286.99,"body":"think you know, focus on that"},{"speaker":"Unknown","startTime":2282.97,"endTime":2286.99,"body":"focus on the culture, focus on"},{"speaker":"Unknown","startTime":2287.35,"endTime":2290.2,"body":"the empathy, the purpose and all"},{"speaker":"Unknown","startTime":2287.35,"endTime":2290.2,"body":"the other things that banks are"},{"speaker":"Unknown","startTime":2290.2,"endTime":2294.1,"body":"saying and, you know, sooner or"},{"speaker":"Unknown","startTime":2290.2,"endTime":2294.1,"body":"sooner rather than later, you"},{"speaker":"Unknown","startTime":2294.1,"endTime":2298.06,"body":"guys gonna be, you know, the"},{"speaker":"Unknown","startTime":2294.1,"endTime":2298.06,"body":"most spoke spoken about FinTech"},{"speaker":"Unknown","startTime":2298.06,"endTime":2299.11,"body":"or tech company out there."},{"speaker":"Rebecca Turnbull","startTime":2299.95,"endTime":2303.64,"body":"Yeah, and it"},{"speaker":"Rebecca Turnbull","startTime":2299.95,"endTime":2303.64,"body":"will mean that those like top"},{"speaker":"Rebecca Turnbull","startTime":2303.64,"endTime":2306.46,"body":"talents are attracted to your"},{"speaker":"Rebecca Turnbull","startTime":2303.64,"endTime":2306.46,"body":"business in that situation if"},{"speaker":"Rebecca Turnbull","startTime":2306.46,"endTime":2308.23,"body":"you focus heavily on your"},{"speaker":"Rebecca Turnbull","startTime":2306.46,"endTime":2308.23,"body":"culture"},{"speaker":"Unknown","startTime":2309.19,"endTime":2311.53,"body":"100% And that's,"},{"speaker":"Unknown","startTime":2309.19,"endTime":2311.53,"body":"that's, that's, that's, that's a"},{"speaker":"Unknown","startTime":2311.53,"endTime":2314.65,"body":"big one as well. And so sorry,"},{"speaker":"Unknown","startTime":2311.53,"endTime":2314.65,"body":"just to say, I mean, that is a"},{"speaker":"Unknown","startTime":2314.68,"endTime":2320.47,"body":"huge one, because even read Reed"},{"speaker":"Unknown","startTime":2314.68,"endTime":2320.47,"body":"Hastings, paper or LinkedIn, he,"},{"speaker":"Unknown","startTime":2320.56,"endTime":2325.54,"body":"he focused on culture when he"},{"speaker":"Unknown","startTime":2320.56,"endTime":2325.54,"body":"was building paper. And there's"},{"speaker":"Unknown","startTime":2325.54,"endTime":2328.93,"body":"a guy called Elon Musk theater"},{"speaker":"Unknown","startTime":2325.54,"endTime":2328.93,"body":"that came in so, you know, I"},{"speaker":"Unknown","startTime":2328.93,"endTime":2332.41,"body":"think it's a big thing, and"},{"speaker":"Unknown","startTime":2328.93,"endTime":2332.41,"body":"nothing that that should be"},{"speaker":"Unknown","startTime":2332.41,"endTime":2332.86,"body":"underplayed."},{"speaker":"Rebecca Turnbull","startTime":2333.16,"endTime":2336.4,"body":"Definitely."},{"speaker":"Rebecca Turnbull","startTime":2333.16,"endTime":2336.4,"body":"Thanks for sharing all of those"},{"speaker":"Rebecca Turnbull","startTime":2336.4,"endTime":2339.76,"body":"insights, I feel like we've"},{"speaker":"Rebecca Turnbull","startTime":2336.4,"endTime":2339.76,"body":"covered so much. So marching"},{"speaker":"Rebecca Turnbull","startTime":2339.76,"endTime":2345.16,"body":"finance, trends, transformation,"},{"speaker":"Rebecca Turnbull","startTime":2339.76,"endTime":2345.16,"body":"people culture, there's been a"},{"speaker":"Rebecca Turnbull","startTime":2345.16,"endTime":2349.09,"body":"lot in the conversation. I'm"},{"speaker":"Rebecca Turnbull","startTime":2345.16,"endTime":2349.09,"body":"certainly one of my takeaways is"},{"speaker":"Rebecca Turnbull","startTime":2349.12,"endTime":2352.99,"body":"I'm gonna go and refresh my"},{"speaker":"Rebecca Turnbull","startTime":2349.12,"endTime":2352.99,"body":"knowledge of Microsoft case"},{"speaker":"Rebecca Turnbull","startTime":2352.99,"endTime":2356.41,"body":"studies and their transformation"},{"speaker":"Rebecca Turnbull","startTime":2352.99,"endTime":2356.41,"body":"because it is one of the most"},{"speaker":"Rebecca Turnbull","startTime":2356.41,"endTime":2359.98,"body":"successful ones the challenges"},{"speaker":"Rebecca Turnbull","startTime":2356.41,"endTime":2359.98,"body":"they had at that point from"},{"speaker":"Rebecca Turnbull","startTime":2361.0,"endTime":2364.96,"body":"Amazon and Google in particular,"},{"speaker":"Rebecca Turnbull","startTime":2361.0,"endTime":2364.96,"body":"and where they'd fallen behind"},{"speaker":"Rebecca Turnbull","startTime":2364.96,"endTime":2367.96,"body":"with mobile phones and clouds"},{"speaker":"Rebecca Turnbull","startTime":2364.96,"endTime":2367.96,"body":"really fascinating."},{"speaker":"Unknown","startTime":2368.05,"endTime":2372.61,"body":"Yeah, and I pleased do"},{"speaker":"Unknown","startTime":2368.05,"endTime":2372.61,"body":"do the research and what I what"},{"speaker":"Unknown","startTime":2372.61,"endTime":2379.45,"body":"I also recommend to to listeners"},{"speaker":"Unknown","startTime":2372.61,"endTime":2379.45,"body":"out there, read up on these type"},{"speaker":"Unknown","startTime":2379.45,"endTime":2382.12,"body":"of case studies that they're"},{"speaker":"Unknown","startTime":2379.45,"endTime":2382.12,"body":"really interested in, because"},{"speaker":"Unknown","startTime":2382.12,"endTime":2385.3,"body":"you can learn a lot from them,"},{"speaker":"Unknown","startTime":2382.12,"endTime":2385.3,"body":"and I definitely do. I've"},{"speaker":"Unknown","startTime":2385.3,"endTime":2388.93,"body":"learned a lot from Microsoft and"},{"speaker":"Unknown","startTime":2385.3,"endTime":2388.93,"body":"Apple and, and other players out"},{"speaker":"Unknown","startTime":2388.93,"endTime":2394.09,"body":"there and it's really great to,"},{"speaker":"Unknown","startTime":2388.93,"endTime":2394.09,"body":"to take that into into work as"},{"speaker":"Unknown","startTime":2394.09,"endTime":2394.27,"body":"well."},{"speaker":"Rebecca Turnbull","startTime":2394.66,"endTime":2397.45,"body":"Definitely."},{"speaker":"Rebecca Turnbull","startTime":2394.66,"endTime":2397.45,"body":"But thanks so much, Richard."},{"speaker":"Rebecca Turnbull","startTime":2397.45,"endTime":2398.8,"body":"Hopefully we'll speak to you"},{"speaker":"Rebecca Turnbull","startTime":2397.45,"endTime":2398.8,"body":"again soon."},{"speaker":"Unknown","startTime":2399.16,"endTime":2399.97,"body":"Thanks, Ben. Awesome."},{"speaker":"Rebecca Turnbull","startTime":2401.74,"endTime":2403.18,"body":"Thanks for"},{"speaker":"Rebecca Turnbull","startTime":2401.74,"endTime":2403.18,"body":"listening to the Listen"},{"speaker":"Rebecca Turnbull","startTime":2403.18,"endTime":2407.17,"body":"perspective. I'm Rebecca"},{"speaker":"Rebecca Turnbull","startTime":2403.18,"endTime":2407.17,"body":"Hastings, founder and director"},{"speaker":"Rebecca Turnbull","startTime":2407.17,"endTime":2410.32,"body":"at the Listen crib, a tech"},{"speaker":"Rebecca Turnbull","startTime":2407.17,"endTime":2410.32,"body":"sector executive search and"},{"speaker":"Rebecca Turnbull","startTime":2410.32,"endTime":2414.64,"body":"talent consultancy. If you"},{"speaker":"Rebecca Turnbull","startTime":2410.32,"endTime":2414.64,"body":"enjoyed this episode, please"},{"speaker":"Rebecca Turnbull","startTime":2414.64,"endTime":2418.45,"body":"subscribe, share it with others,"},{"speaker":"Rebecca Turnbull","startTime":2414.64,"endTime":2418.45,"body":"post about it on social media or"},{"speaker":"Rebecca Turnbull","startTime":2418.45,"endTime":2421.81,"body":"leave a rating and review. If"},{"speaker":"Rebecca Turnbull","startTime":2418.45,"endTime":2421.81,"body":"you're a company looking to hire"},{"speaker":"Rebecca Turnbull","startTime":2421.81,"endTime":2425.83,"body":"top technology leaders, or you'd"},{"speaker":"Rebecca Turnbull","startTime":2421.81,"endTime":2425.83,"body":"like to discuss your next move,"},{"speaker":"Rebecca Turnbull","startTime":2426.13,"endTime":2430.24,"body":"please reach out to me on"},{"speaker":"Rebecca Turnbull","startTime":2426.13,"endTime":2430.24,"body":"LinkedIn or send me an email to"},{"speaker":"Rebecca Turnbull","startTime":2430.36,"endTime":2434.74,"body":"Rebecca at the Listen group at"},{"speaker":"Rebecca Turnbull","startTime":2430.36,"endTime":2434.74,"body":"dog co.uk. Thanks again for"},{"speaker":"Rebecca Turnbull","startTime":2434.74,"endTime":2435.61,"body":"listening today."}]}