Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands.
Today, he’s sharing with us how he connects with his teams on property as the top operations executive for the company to stay in touch with what’s going on and identify opportunities for improvement.
This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands