Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he considers himself a "futurist," and what he learned about providing hospitality from working in some of the best hotels around the world.

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• He's America's First Concierge (YouTube)
• Learn more about the Fairmont San Francisco

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands