In the hospitality industry, the phrase "people matter" is often thrown around. However, this sentiment frequently falls flat when it comes to the everyday experiences of front-line employees. So, how can we move beyond platitudes to genuinely care for our team members?

Today, we're learning from Anthony Pellegrino, Head of Hotels at Ash, an award-winning company involved in the design, development, ownership, and operation of hotels from Detroit to Providence, Rhode Island. In this episode, we'll explore why true hospitality leadership focuses on serving the people who work alongside you.

Anthony offers specific strategies, from the design and development stages of hotels to his hands-on approach of visiting each property. If you're interested in transcending lip service to authentically care for people, this episode is for you.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands