What do we get wrong when we try to earn guest loyalty today? In this episode, Bashar Wali shares what he's seeing and what you can do as a result.

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Listen to our other episodes with Bashar:

• Reinventing the Art of Hospitality
• Why People Are The Key To Staying Inspired
• Culture Enables The Best Type of Hospitality To Spread

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands